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Palace Bonanza Playa Resort & SPA by Olivia Hotels Collection

4.5 star property

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Photo gallery for Palace Bonanza Playa Resort & SPA by Olivia Hotels Collection

Marina
Indoor pool, 2 outdoor pools, pool umbrellas, sun loungers
32-inch LCD TV with satellite channels, TV
2 restaurants, dinner served, Mediterranean cuisine
32-inch LCD TV with satellite channels, TV

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Hot tub
  • Free WiFi
  • Restaurant

Explore the area

View in a map
Paseo de Illetas s/n, Illetas, Calvia, Mallorca, 7181
  • Place, Illetas Beach
    ‪5 min walk‬
  • Place, Cala Comptesa
    ‪10 min walk‬
  • Place, Cala Mayor Beach
    ‪3 min drive‬
  • Airport, Palma de Mallorca (PMI)
    ‪20 min drive‬

Room options

View all photos for Double Room Single Use, Sea View (Spa Access)

Hypo-allergenic bedding, minibar, in-room safe, desk

Double Room Single Use, Sea View (Spa Access)

8.6 out of 10
Excellent
(4 reviews)
  • 291 sq ft
  • Sleeps 1
  • 1 Double Bed OR 2 Twin Beds
  • Sea view

View all photos for Double Room, Sea View (3 adults - Spa Access)

Hypo-allergenic bedding, minibar, in-room safe, desk

Double Room, Sea View (3 adults - Spa Access)

8.0 out of 10
Very good
(2 reviews)
  • 291 sq ft
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds
  • Sea view

View all photos for Double Room, Sea View (2 Adults + 1 Child - Spa Access)

Hypo-allergenic bedding, minibar, in-room safe, desk

Double Room, Sea View (2 Adults + 1 Child - Spa Access)

  • 291 sq ft
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds
  • Sea view

View all photos for Superior Double Room, Sea View (Spa Access)

Hypo-allergenic bedding, minibar, in-room safe, desk

Superior Double Room, Sea View (Spa Access)

9.0 out of 10
Wonderful
(2 reviews)
  • Sleeps 3
  • 1 Queen Bed OR 2 Twin Beds
  • Sea view

View all photos for Double Room with Sea View & Spa Access - High Floor - 2 adults

View from room

Double Room with Sea View & Spa Access - High Floor - 2 adults

7.0 out of 10
Good
(2 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Double Room with Sea View & Spa Access - High Floor - 2 adults - 1 child

View from room

Double Room with Sea View & Spa Access - High Floor - 2 adults - 1 child

  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

View all photos for Double Room with Sea View & Spa Access - High Floor - 3 adults

Hypo-allergenic bedding, minibar, in-room safe, desk

Double Room with Sea View & Spa Access - High Floor - 3 adults

10.0 out of 10
Exceptional
(2 reviews)
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

View all photos for Double Room with Sea View & Spa Access - High Floor - 1 adult

View from room

Double Room with Sea View & Spa Access - High Floor - 1 adult

  • Sleeps 1
  • 1 Double Bed OR 2 Twin Beds

View all photos for Double Room with Sea View & Spa Access - High Floor - 1 adult - 1 child.

View from room

Double Room with Sea View & Spa Access - High Floor - 1 adult - 1 child.

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Double Room, Sea View (Spa Access)

Hypo-allergenic bedding, minibar, in-room safe, desk

Double Room, Sea View (Spa Access)

8.0 out of 10
Very good
(5 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Junior Suite with Sea View & Spa Access - 2 adults

Hypo-allergenic bedding, minibar, in-room safe, desk

Junior Suite with Sea View & Spa Access - 2 adults

  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite with Sea View & Spa Access - 2 adults - 1 child

Hypo-allergenic bedding, minibar, in-room safe, desk

Junior Suite with Sea View & Spa Access - 2 adults - 1 child

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite with Sea View & Spa Access - 1 adult - 2 children

Hypo-allergenic bedding, minibar, in-room safe, desk

Junior Suite with Sea View & Spa Access - 1 adult - 2 children

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite with Sea View & Spa Access - 1 adult - 1 child

Hypo-allergenic bedding, minibar, in-room safe, desk

Junior Suite with Sea View & Spa Access - 1 adult - 1 child

  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite with Sea View & Spa Access - 3 adults

Hypo-allergenic bedding, minibar, in-room safe, desk

Junior Suite with Sea View & Spa Access - 3 adults

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite with Sea View & Spa Access - 2 adults - 2 children

Hypo-allergenic bedding, minibar, in-room safe, desk

Junior Suite with Sea View & Spa Access - 2 adults - 2 children

8.0 out of 10
Very good
(1 review)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite with Sea View & Spa Access - 1 adult

Hypo-allergenic bedding, minibar, in-room safe, desk

Junior Suite with Sea View & Spa Access - 1 adult

  • 1 bedroom
  • Sleeps 1
  • 1 King Bed

View all photos for Junior Suite with Sea View & Spa Access - 1 adult - 3 children

Hypo-allergenic bedding, minibar, in-room safe, desk

Junior Suite with Sea View & Spa Access - 1 adult - 3 children

  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite with Sea View & Spa Access - 3 adults - 1 child

Hypo-allergenic bedding, minibar, in-room safe, desk

Junior Suite with Sea View & Spa Access - 3 adults - 1 child

8.0 out of 10
Very good
(1 review)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Presidential Suite with Sea View & SPA access - 2 adults

Hypo-allergenic bedding, minibar, in-room safe, desk

Presidential Suite with Sea View & SPA access - 2 adults

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Presidential Suite with Sea View & SPA access - 1 adult - 1 child

Hypo-allergenic bedding, minibar, in-room safe, desk

Presidential Suite with Sea View & SPA access - 1 adult - 1 child

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Presidential Suite with Sea View & SPA access - 2 adults - 1 child

Hypo-allergenic bedding, minibar, in-room safe, desk

Presidential Suite with Sea View & SPA access - 2 adults - 1 child

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Presidential Suite with Sea View & SPA access - 1 adult - 2 children

Hypo-allergenic bedding, minibar, in-room safe, desk

Presidential Suite with Sea View & SPA access - 1 adult - 2 children

  • Sleeps 3
  • 1 King Bed

View all photos for Presidential Suite with Sea View & SPA access - 3 adults

Hypo-allergenic bedding, minibar, in-room safe, desk

Presidential Suite with Sea View & SPA access - 3 adults

  • Sleeps 3
  • 1 King Bed

View all photos for Presidential Suite with Sea View & SPA access - 2 adults - 2 children

Hypo-allergenic bedding, minibar, in-room safe, desk

Presidential Suite with Sea View & SPA access - 2 adults - 2 children

7.0 out of 10
Good
(4 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Presidential Suite with Sea View & SPA access - 3 adults - 1 child

Hypo-allergenic bedding, minibar, in-room safe, desk

Presidential Suite with Sea View & SPA access - 3 adults - 1 child

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Presidential Suite with Sea View & SPA access - 1 adult - 3 child

Hypo-allergenic bedding, minibar, in-room safe, desk

Presidential Suite with Sea View & SPA access - 1 adult - 3 child

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Double Room, Sea View (1 Adult + 1 Child - Spa Access)

Hypo-allergenic bedding, minibar, in-room safe, desk

Double Room, Sea View (1 Adult + 1 Child - Spa Access)

  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

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About this property

Palace Bonanza Playa Resort & SPA by Olivia Hotels Collection

4.5-star Calvia hotel, connected to the convention center in Illetas
Guests of this beach hotel will appreciate convenient onsite amenities such as a hot tub and a health club.
Palace Bonanza Playa Resort & SPA by Olivia Hotels Collection offers 285 air-conditioned accommodations with minibars and safes. Rooms open to balconies. 32-inch LCD televisions come with satellite channels. Bathrooms include showers, complimentary toiletries, and hair dryers.

This Calvia hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Hypo-allergenic bedding and irons/ironing boards can be requested. A nightly turndown service is provided and housekeeping is offered daily.

An outdoor tennis court and a health club are featured at the hotel. 2 outdoor swimming pools are on site along with an indoor pool. Other recreational amenities include a hot tub, a sauna, and a fitness center.

Children under 12 years old are not allowed in the swimming pool, health club, or hot tub without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves with a trip to the onsite spa, which has 2 treatment rooms. Services include facials, body treatments, and manicures and pedicures. The spa is equipped with a sauna, a hot tub, and Turkish bath/hammam.

The spa is open daily. Children under 12 years old are not allowed in the spa without adult supervision.

Palace Bonanza Playa Resort & SPA by Olivia Hotels Collection features a full-service spa, 2 outdoor swimming pools, an outdoor tennis court, and an indoor pool. Dining is available at one of the hotel's 2 restaurants and guests can grab coffee at one of the 2 coffee shops/cafes. The property also has a snack bar/deli. Guests can unwind with a drink at one of the hotel's 2 bars/lounges. A complimentary breakfast is offered each morning. Wireless Internet access is complimentary.

Business-related amenities at this 4.5-star property consist of a business center and meeting rooms. Event facilities measuring 5382 square feet (500 square meters) include a conference center. This Art Deco hotel also offers a health club, a nightclub, and a hot tub. Guests can use the indoor pool, outdoor pool, and health club at a partner property. Limited onsite parking is offered on a first-come, first-served basis (surcharge), and a car charging station is available.

Palace Bonanza Playa Resort & SPA by Olivia Hotels Collection is a smoke-free property.

A complimentary buffet breakfast is served each morning between 7:30 AM and 10:00 AM.
Bonavista Restaurant - This restaurant overlooks the ocean and pool.
Krystal Restaurant - Overlooking the ocean and pool, this restaurant specializes in Mediterranean cuisine and serves dinner only. Reservations are required.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Casino shuttle (surcharge)
  • Shopping center shuttle (surcharge)
  • Self parking on site (EUR 15 per night)
  • Limited onsite self parking
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:30 AM to 10:00 AM
  • 2 bars/lounges
  • 2 coffee shops/cafes
  • 2 restaurants
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Bonavista Restaurant
  • Krystal Restaurant

Things to do

  • 2 outdoor pools
  • Arcade/game room
  • Bicycle rentals
  • Full-service spa
  • Health club
  • Hot tub
  • Indoor pool
  • Indoor pool (guest access)
  • Library
  • Mini golf
  • Nightclub
  • Outdoor pool (guest access)
  • Outdoor tennis court
  • Parasailing
  • Piano
  • Playground
  • Sauna
  • Scuba diving
  • Shopping
  • Steam room
  • TV in common areas

Family friendly

  • 2 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Free supervised activities for children
  • Indoor pool
  • Laundry facilities
  • Lifeguards on site
  • Mini golf
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Conference center (5,382 square feet of space)
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Garden
  • On the bay
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Full-service spa

  • 2 treatment rooms
  • Facials
  • Hot tub
  • Manicures/pedicures
  • Massage
  • Sauna
  • Spa open daily
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 9 floors
  • Art Deco architecture
  • Banquet hall
  • Built in 1973
  • Lifeguards
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch LCD TV with satellite channels

Food and drink

  • Limited room service
  • Minibar

More

  • Air conditioning
  • Desk
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
Late check-out fee: EUR 40

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Guests booked in Half Board rate plans receive breakfast and dinner. Drinks are not included.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the local government and will be collected at the property. The tax is reduced by 50% after the 8th night of stay and children under 16 years of age are exempt. Other exemptions and reductions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 November - 30 April, EUR 1.10 per person, per night , up to 9 nights, and EUR 0.55 thereafter. This tax does not apply to children under 16 years of age.
  • A tax is imposed by the city: From 1 May - 31 October, EUR 4.40 per person, per night, up to 9 nights, and EUR 2.20 thereafter. This tax does not apply to children under 16 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Self parking fee: EUR 15 per night
  • Late check-out fee: EUR 40 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Onsite parties or group events are strictly prohibited
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property has a dress code: Men are required to wear long pants in the dining area.

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Children under 12 years old are not allowed in the swimming pool, health club, or hot tub without adult supervision
Children under 12 years old are not allowed in the spa without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Playa Bonanza
Riu Palace Bonanza Playa Spa

Palace Bonanza Playa Resort & SPA by Olivia Hotels Collection Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 567 out of 1000 reviews
Rating 8 - Good. 328 out of 1000 reviews
Rating 6 - Okay. 69 out of 1000 reviews
Rating 4 - Poor. 20 out of 1000 reviews
Rating 2 - Terrible. 16 out of 1000 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Timothy Wardell Smith

Liked: Cleanliness, amenities, property conditions & facilities
Great staff and perfect location. Killer view! First solo trip here and I had a ball!
Stayed 6 nights in Oct 2025

10/10 Excellent

lan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Coffee not good
Stayed 2 nights in Oct 2025

10/10 Excellent

Karen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a well-located hotel with great facilities - and certainly good value compared with nearby hotels. Highlights include the well-kept pool area with plenty of loungers / fabulous sea views and the delicious food offering, even if breakfast has a bit of busy canteen feel. It’s only a short walk to Illetas beach, a range of restaurants/ bars and a very convenient location for a trip to Palma too as buses stop right outside the hotel. This was a second visit and the rooms were discernibly more tired (we moved rooms after the first couple of nights as our first room had quite a few issues) but then it’s a busy hotel and perhaps it’s due for some maintenance once the season finishes. The bedding certainly requires refreshment… the management does need to have a proper look at this…! Reception staff seemed generally a bit dis-interested, on check-in we stood for a full minute or so before any of the four staff even looked at us which was awkward as there were no other guests around. Check-out was similarly lack lustre. But that’s the end of season vibe I suppose. However Julian on baggage and Chantal in the restaurant (at breakfast, lunch and dinner!) worked so hard and retained a cheerfulness perhaps lacking in other staff. However nothing detracted from an overall positive stay, we’d love to return sometime. Thank you.
Stayed 5 nights in Sep 2025

10/10 Excellent

Sarah

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All staff very helpful - Spa, pool, beds so wonderful. Beachfront access
Stayed 3 nights in Sep 2025

10/10 Excellent

Thierry

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel new many amenities and great food
Stayed 2 nights in Sep 2025

10/10 Excellent

Lukas

Stayed 4 nights in Sep 2025

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel with good access to the sea. Well managed
Stayed 3 nights in Aug 2025

10/10 Excellent

ruslana

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful place to stay, friendly staff, amazing view, close to Palma
Stayed 4 nights in Aug 2025

6/10 Okay

Steven

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities

Okay Overall

The Pool and Sea areas were really good, breakfast was average, and it was a shame that there were no activities for adults or kids over 8. The mini club was really for very young kids. Overall, ok but expected more the price
Stayed 7 nights in Aug 2025

8/10 Good

Katrina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Aug 2025

2/10 Terrible

Edvin

Stayed 5 nights in Jul 2025

10/10 Excellent

Antonella

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great resort with panoramic sea views.

Excellent beachfront location with breathtaking sunrises (see photos uploaded). The room had superb noise insulation and stunning sea views. The pool areas were impeccably maintained, with one pool dedicated to adults only. Even the main pool was peaceful, never rowdy. The beach is rocky but the waters are crystal clear, with plenty of ladders for access — one extra wide ladder is particularly helpful for those with mobility issues or young children. The beachfront restaurant was wonderful, with a great atmosphere and views. Breakfast offered a wide choice, again enjoyed with stunning vistas of boats coming and going. The resort is about 20 minutes from Palma centre; taxis were easily arranged through the hotel and fairly priced. Check-out is strictly at noon, but the courtesy room provided for late flights was a huge bonus, allowing us to shower before heading to the airport. Room furniture is functional rather than luxurious, but the location and facilities more than compensate. The hotel has a great vibe, suitable for families, couples, elderly guests, and solo travellers. Strongly recommend booking a high-level sea-view room for the full experience. The team were also very helpful in arranging excursions, even securing a last-minute sunset catamaran cruise — truly excellent service. Check-in and check-out were smooth and efficient. Overall, this resort offers excellent value, amazing views, and a relaxing yet vibrant atmosphere. We will definitely return.
Sunrise
Sunrise from the room
Night time
Beach restaurant
Stayed 2 nights in Aug 2025

10/10 Excellent

Jeffrey C

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed at this hotel for a six day vacation with my five-year-old daughter . From the time we were welcomed by Sergio and Desiree at check in until we checked out 6 days later, the experience was first class. These two really made our stay feel extra special. The interior of the hotel itself is little dated and could probably do with a little bit of modernisation but functionality wise everything worked perfectly and the facilities is absolutely fantastic. The hotel is located right on the water with its own little mini private beach/swimming area which was just a dream. There are two pools with plenty of sun lounges and umbrellas and at no point did it feel extremely busy. The breakfast buffet was amazing with plenty of variety. I think it would be hard to find somebody who would struggle to find something to eat.. I would definitely come back to this hotel.
Stayed 5 nights in Aug 2025

10/10 Excellent

Jose Jesus

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was amazing ,had a lot of fun and definitely will be returning.
Stayed 9 nights in Jul 2025

8/10 Good

Marc

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Lylia

Liked: Cleanliness, staff & service, property conditions & facilities
I had a wonderful vacation at the hotel. The area was so clean and quiet.
Stayed 4 nights in Aug 2025

8/10 Good

Suman

Liked: Cleanliness, staff & service, property conditions & facilities
- staff very friendly and helpful - evening show was a nice surprise - loved the band that sang Bruno Mars songs ❤️ - - internet access - not so great in parts of hotel. Had to go to balcony to get service . - limited parking - we had to park car offsite . We were put on a waitlist but never got onsite parking . At least offsite parking was free
Stayed 4 nights in Jul 2025

6/10 Okay

David

Traveled with partner
Disliked: Property conditions & facilities
This was probably a great hotel in its day, however having just returned we experienced the following issues: - 1. Our room key would constantly stop working (8 times in 3 days). We were initially told this was down to them being near our mobile phone, which was not the case. Only after I insisted that after the reception staff produced us a new set of keys (again) that they must now attempt to open our room door themselves with these new keys. Only then did they seem to take notice when they simply did not work again. Clearly the door lock mechanism was faulty. In general, the male reception staff were just very dismissive and bordering on rude! 2. The main pool has a nice setting by the sea, however at 9am the pool bins were still overflowing with the previous day’s rubbish, empty glasses and dirty towels everywhere together with broken dangerous deck boards. (no cleaning or maintenance). The only exception was when we finally got to speak with the hotel manager (Veronica) did she accept our complaints and was understanding and dealt with them.
Stayed 3 nights in Jul 2025

10/10 Excellent

Darryl, Manhattan Beach

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved everything about this resort.
Stayed 1 night in Jul 2025

8/10 Good

Mehul

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, has hotel parking ( for a fee) huge amazing breakfast buffet, lots of places to eat nearby
Stayed 2 nights in Jul 2025

2/10 Terrible

kristel, doral

Stayed 5 nights in Jul 2025

8/10 Good

Javaid

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Palace Bonanza Playa Resort & SPA is a wonderful property. The setting is pristine, with direct access to the Mediterranean. The buffet breakfast had many great choices for our family. The two property concerns we had: 1. The dinner buffet, and 2. The bathroom set up. Put simply, the dinner buffet was disappointing and over-priced. That said, there are restaurants in walking distance, and the poolside restaurant was excellent (especially on grill day!). The bathroom design is bizarre. It is encased in clear glass, with only blinds for privacy (the toilet area was frosted, but one can see directly between the glass doors). If you are traveling with a significant other, this will not be a big deal. But, with a family of four, our two kids shared a queen pullout bed and were positioned directly across from the bathroom. Anyone coming out of the shower was in their view. It's a really weird set-up. We liked the hotel and our stay a lot. If we stayed again, we would get two rooms!
View from the balcony.
Stayed 3 nights in Jul 2025

8/10 Good

Farshid ansari

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good overall
Stayed 7 nights in Jul 2025

10/10 Excellent

Grace

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, loved the front desk staff, amazing breakfast
Stayed 2 nights in Jul 2025

10/10 Excellent

Ayush

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing.
Stayed 2 nights in Jul 2025