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Zel Mallorca

4.0 star property

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Photo gallery for Zel Mallorca

On the beach, white sand, beach towels
2 outdoor pools, pool umbrellas, sun loungers
Premium bedding, minibar, in-room safe, desk
Lobby sitting area
Mediterranean cuisine, ocean views

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pet friendly
  • Bar
  • Gym
  • Room service
  • Housekeeping

Explore the area

View in a map
Carrer Duc Estremera, 16, Palmanova, Calvia, Mallorca, 7181
  • Place, Palma Nova Beach
    ‪2 min walk‬
  • Place, Magaluf Beach
    ‪11 min walk‬
  • Place, Katmandu Park
    ‪11 min walk‬
  • Airport, Palma de Mallorca (PMI)
    ‪24 min drive‬

Room options

View all photos for Junior Suite (ZEL Mediterranean View)

Premium bedding, minibar, in-room safe, desk

Junior Suite (ZEL Mediterranean View)

  • 474 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 2
  • 2 Twin Beds OR 1 Double Bed

View all photos for Premium Room (ZEL Mediterranean View)

Premium Room (ZEL Mediterranean View) | Premium bedding, minibar, in-room safe, desk

Premium Room (ZEL Mediterranean View)

8.8 out of 10
Excellent
(3 reviews)
  • 344 sq ft
  • Ocean view
  • Sleeps 2
  • 2 Twin Beds OR 1 Double Bed

View all photos for Junior Suite, Terrace (ZEL)

View from room

Junior Suite, Terrace (ZEL)

10.0 out of 10
Exceptional
(2 reviews)
  • 549 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for House (ZEL)

Premium bedding, minibar, in-room safe, desk

House (ZEL)

  • 861 sq ft
  • Sea view
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for ZEL JUNIOR SUITE MEDITERRANEAN VIEW

Premium bedding, minibar, in-room safe, desk

ZEL JUNIOR SUITE MEDITERRANEAN VIEW

  • Sleeps 2

View all photos for House (ZEL 2+1)

Premium bedding, minibar, in-room safe, desk

House (ZEL 2+1)

  • 861 sq ft
  • 1 bedroom
  • Sea view
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

View all photos for Junior Suite, Terrace (ZEL 2+1)

View from room

Junior Suite, Terrace (ZEL 2+1)

  • 538 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds and 1 Twin Murphy Bed

View all photos for Junior Suite (ZEL Mediterranean View 2+1)

Premium bedding, minibar, in-room safe, desk

Junior Suite (ZEL Mediterranean View 2+1)

  • 495 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds and 1 Twin Murphy Bed OR 1 Double Bed and 1 Twin Murphy Bed

Premium Room (PANGEA Mediterranean View)

  • Sea view
  • Sleeps 2
  • 2 Twin Beds OR 1 Double Bed

View all photos for Room (ZEL)

Premium bedding, minibar, in-room safe, desk

Room (ZEL)

  • 269 sq ft
  • Sleeps 2
  • 2 Twin Beds OR 1 Double Bed

View all photos for CASA ZEL

Premium bedding, minibar, in-room safe, desk

CASA ZEL

  • Sleeps 2

View all photos for ZEL JUNIOR SUITE WITH SOLARIUM

Premium bedding, minibar, in-room safe, desk

ZEL JUNIOR SUITE WITH SOLARIUM

  • Sleeps 2

View all photos for Premier Room (ZEL)

Premium bedding, minibar, in-room safe, desk

Premier Room (ZEL)

8.8 out of 10
Excellent
(5 reviews)
  • 334 sq ft
  • City view
  • Sleeps 2
  • 2 Twin Beds OR 1 Double Bed

View all photos for ZEL ROOM

Bathroom | Eco-friendly toiletries, hair dryer, towels, shampoo

ZEL ROOM

  • Sleeps 2

Premium Room (Zel Mediterranean View)

  • Sleeps 2

Zel House

  • Sleeps 2

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About this property

Zel Mallorca

4-star hotel in Palmanova
Spend the day on Zel Mallorca's beach or relax by one of the hotel's 2 outdoor swimming pools.
Zel Mallorca offers 165 accommodations with minibars and laptop-compatible safes. Beds feature premium bedding. Satellite television is provided. Bathrooms include complimentary toiletries and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and fans. Housekeeping is provided daily.

2 outdoor swimming pools are on site along with a 24-hour health club.

The recreational activities listed below are available either on site or nearby; fees may apply.

Zel Mallorca features 2 outdoor swimming pools and a 24-hour health club. The hotel offers a restaurant, a coffee shop/cafe, and a snack bar/deli. Guests can unwind with a drink at one of the hotel's bars, which include a poolside bar and a bar/lounge. Public areas are equipped with complimentary wireless Internet access.

This beach hotel also offers a terrace, multilingual staff, and concierge services.

Zel Mallorca is a smoke-free property.

Beso Beach Mallorca - Overlooking the ocean, this restaurant specializes in Mediterranean cuisine.
Syra Coffee - Onsite coffee shop. Open daily.
Chiringuito - This cocktail bar is located on the beach. Open daily.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Onsite parking includes off-street options

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Beso Beach Mallorca
  • Chiringuito
  • Syra Coffee

Things to do

  • 2 outdoor pools
  • 24-hour health club
  • Bicycles

Conveniences

  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Outdoors

  • Beach towels
  • On the beach
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace
  • Vegetable garden

Spa

  • Facials

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Area rugs in room
  • No elevator
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 4 floors
  • Eco-friendly cleaning products used
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Towels provided

Entertainment

  • TV with cable/satellite channels

Food and drink

  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Eco-friendly toiletries
  • Fan
  • Heating
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

There is no front desk at this property
The host will greet guests on arrival
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Access methods

Host will greet you

Pets

Pets allowed for an extra charge of EUR 50 per pet, per day
Service animals are welcome, and are exempt from fees
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the local government and will be collected at the property. The tax is reduced by 50% after the 8th night of stay and children under 16 years of age are exempt. Other exemptions and reductions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 November - 30 April, EUR 0.83 per person, per night , up to 9 nights, and EUR 0.41 thereafter. This tax does not apply to children under 16 years of age.
  • A tax is imposed by the city: From 1 May - 31 October, EUR 3.30 per person, per night, up to 9 nights, and EUR 1.65 thereafter. This tax does not apply to children under 16 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: EUR 50 per pet, per day
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
This property accepts credit cards; cash is not accepted
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
In accordance with national/local laws, air conditioning may be restricted to certain hours from 1 May to 31 October
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Zel Mallorca Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 83 out of 120 reviews
Rating 8 - Good. 22 out of 120 reviews
Rating 6 - Okay. 8 out of 120 reviews
Rating 4 - Poor. 3 out of 120 reviews
Rating 2 - Terrible. 4 out of 120 reviews

9.6/10

Cleanliness

8.8/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Leticia, Barcelona

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
had a bit of problems of the arrival as they reserved the wrong room for me but after a night and adjustmente they made worth. it’s my second year in Zel and i would definitely come back
Stayed 3 nights in Aug 2025

6/10 Okay

Harry

Traveled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I stayed at this hotel last year and it was great everything on point, a great venue with great service this year same good venue however service was generally slow and not good. check in took over an hour and then on check out they charged me for the wrong room number when received online invoice and it was over £700 after sending many emails complaining and seeking cooperation to amend this issue ive had nothing sorted and just one email saying we are looking into this now we are a week and a half off check out. I mean how hard is it to see wrong names to wrong check ins and clients paying incorrectly and putting this right? clearly very hard and all after a check in that took over an hour in heat not ideal. shame because the hotel is nice but the service does not match it.
Stayed 3 nights in Aug 2025

2/10 Terrible

Sasha

Traveled with family and small children, Traveled with family
Liked: Cleanliness, property conditions & facilities
Super disappointing to have to rewrite this review. We were so excited about our stay at Zel Mallorca - the property is great, the staff are super friendly and it is overall a wonderful hotel. The issues we experienced were really disappointing - the hotel had no Wi-Fi or working entertainment for us for over five days. They tried many times to fix it, but unfortunately it was a massive outage. They promised us they would compensate for the inconvenience. And kept pushing the conversation back till the end of our 10 days when they came back and said they would do nothing. Legally and morally they handled it very poorly, and we left with such a horrible taste from the management. Once they got their full stay out of us they went back on their word, didn’t offer a single bill or credit for the inconvenience. I don’t trust a hotel group of that caliber that don’t value what they say ro customer or even try do the right thing when they fault. Too many other beautiful and high end hotels to choose from on the island - I would pick another if I had the choice. Concierge is also hopeless. They couldn’t get us a single reservation at a single restaurant. And we ended up having to do everything else which defeats the purpose of being at a hotel with that service. The area is also incredibly touristy and tacky.
Stayed 10 nights in Aug 2025

10/10 Excellent

Clayton

Stayed 6 nights in Jul 2025

6/10 Okay

Sunil, New York

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
For the price this hotel isn’t worth it. Nice modern property with extremely average service. Takes so long to check in and orders either take a long time or don’t come at all
Stayed 4 nights in Aug 2025

10/10 Excellent

Maritsa

Liked: Cleanliness, staff & service, property conditions & facilities
Loved the breakfast and the staff was great, very chill and zen vibes
Stayed 3 nights in Jul 2025

8/10 Good

tommy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2025

10/10 Excellent

April-Nikkia

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2025

10/10 Excellent

Edgar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jun 2025

10/10 Excellent

Stefan

Liked: Cleanliness, staff & service, property conditions & facilities
Good Place for a few friends celebrating a special occasion. Fun and with a bit of style
Stayed 2 nights in Jun 2025

10/10 Excellent

Andrew

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The style of the property is gorgeous. Friendly staff and quick service. Hotel breakfast & dinner is outrageously good. Great vibe/atmosphere. Will stay again. Only a 2 person occupancy per room though, unless you’re traveling with a child below 11 years old.
Stayed 3 nights in Jun 2025

10/10 Excellent

Shabnam

Liked: Cleanliness, amenities, property conditions & facilities
Loved it will be back
Stayed 2 nights in Jun 2025

2/10 Terrible

Jill

Stayed 7 nights in May 2025

10/10 Excellent

Kelly

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Definitely recommend
Stayed 2 nights in May 2025

10/10 Excellent

Aedan Gino

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Vibes, cleanliness, breakfast, all facilities were unmatched. Highly recommend this hotel, you will not be disappointed.
Stayed 4 nights in May 2025

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was super friendly. Decor was amazing. You have to get the breakfast.
Stayed 1 night in Jun 2025

8/10 Good

Robert

Stayed 3 nights in May 2025

10/10 Excellent

Daljit

Traveled with family and small children, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Exceptional amenities. Very clean, quality products, excellent buffet breakfast. Easy access to many restaurants in the area.
Stayed 4 nights in May 2025

10/10 Excellent

Julianne

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in May 2025

8/10 Good

Jack

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were very nice, but I believe it was over priced for what it is. Dinner and drinks were very over priced, for the quality of the food, thus why it’s so slow compared to other restaurant and bars near by. Very helpful and friendly staff. Gym was missing some equipment that was advertised on picture.
Stayed 5 nights in May 2025

8/10 Good

Aileen

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I loved the hotel room and overall the whole Mediterranean ambience of the hotel. It was clean, spacious, and a vibe. The beso beach restaurant in the hotel and pool service guys were amazing. It was a nice perk to have right onsite. However, the one thing that I disliked about the hotel itself was the people working there. Unfortunately they were the reason I did not have the best experience because of the rudeness they displayed my friend and talking about her looks. The people working in a hotel is a big reason people have good memories and want to return some day. I hope they keep that in mind for future guests. Thank you!
Stayed 2 nights in May 2025

10/10 Excellent

Nadira

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Probably the best hotel in the area. Rly good vibe. We had the sea view which was so worth it. A bit far from the city centre but fine if you just want to relax and enjoy the sun.
Stayed 3 nights in Apr 2025

10/10 Excellent

Yong

Stayed 2 nights in Apr 2025

10/10 Excellent

Kodie

Stayed 7 nights in Mar 2025

8/10 Good

Stephen

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025