All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
Cozy, place pool was cool, staff is friendly would definitely come back
Saul
Stayed 1 night in Sep 2024
6/10 Okay
Humberto
Business traveler
Sep 1, 2024
Humberto
Stayed 2 nights in Aug 2024
2/10 Terrible
João Henrique
Traveled with group, Business traveler
Jul 17, 2024
Liked: Property conditions & facilities
Disliked: Staff & service, amenities
The front desk could not figure out a booking made on Expedia! Took us more than 30 min to check in and we had to come down two times to talk to them because the key would not work. Also they wanted to make us pay the already paid booking.
It took 4 days to get my cleaning back and the desk was mostly helpful but one desk party was antagonistic with me about my concerns. Room cleaning and the restaurant staff were very nice. I woul not stay again - picked the brand as it is normally a good brand and location. This time location was poor with homeless on the streets.
The hotel is not that good, not much service to talk about. Breakfast are ok, small old shower with water leakeg true the bathroom. Very bad food and service at the restaurant.
Hotel is okay! - long queue for check-in (maybe given Holliday season approaching). Room cleaning good, but we tried to use the stairs (14th floor to swimming pool) and there were many cigarette buts and it was not clean at all - bad guests I think. Infrastructure need review ! Staff is supportive! Breakfast is good!
The room has good space, nice bed and shower.
Quality of image on the old TV is terrible.
Location of TV far from the table does not permit the use for work.
The staff needs to be trained to give aCCURATE information to customer before the bill arrives and the Hotel has to honor what is online, like Breakfast Included