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Hotel Serra da Estrela

3.5 star property

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Photo gallery for Hotel Serra da Estrela

Hot stone massages, deep-tissue massages, sports massages
Lounge
Lounge
Front of property
Hot stone massages, deep-tissue massages, sports massages

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Gym
  • Spa
  • Bar
  • 24/7 front desk
  • Room service
  • Laundry

Explore the area

Map
Rua Mario Otoni Rezende, 160, Vila Capivari, Campos do Jordão, SP, 12460-000
  • Campos do Jordão Convention Center
    ‪3 min walk‬
  • Capivari Park
    ‪5 min walk‬
  • Elephant Hill Viewpoint
    ‪18 min walk‬

Room options

View all photos for Room (Nobre)

Room (Nobre) | 1 bedroom, minibar, in-room safe, desk

Room (Nobre)

10.0 out of 10
Exceptional
(2 reviews)
  • 344 sq ft
  • Sleeps 3
  • 1 Queen Bed and 2 Twin Beds

View all photos for Luxury Room

Luxury Room | 1 bedroom, minibar, in-room safe, desk

Luxury Room

8.8 out of 10
Excellent
(14 reviews)
  • 215 sq ft
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

View all photos for Standard Room (Plus)

Standard Room (Plus) | 1 bedroom, minibar, in-room safe, desk

Standard Room (Plus)

8.4 out of 10
Very good
(13 reviews)
  • 183 sq ft
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

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About this property

Hotel Serra da Estrela

3.5-star hotel in Capivari
This smoke-free hotel features a restaurant, a fitness center, and a bar/lounge. Free buffet breakfast, free WiFi in public areas, and free valet parking are also provided. Other amenities include a sauna, massage/treatment rooms, and a business center.
Hotel Serra da Estrela offers 78 accommodations with minibars and safes. LCD televisions come with cable channels. Bathrooms include showers, bathrobes, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include portable fans and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include a sauna, a fitness center, a children's pool, and complimentary bicycles.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. There are 2 treatment rooms. Services include deep-tissue massages, hot stone massages, and sports massages.
In addition to a children's pool, Hotel Serra da Estrela provides a sauna, a fitness center, and complimentary bicycles. The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. Guests can enjoy a complimentary breakfast each morning. A computer station is located on site and wireless Internet access is complimentary.

This 3.5-star property offers access to a business center and meeting rooms. This family-friendly hotel also offers spa services, a library, and a terrace. Complimentary covered self parking and covered valet parking are available on site, along with a car charging station. A total renovation of this property was completed in 2016.

Hotel Serra da Estrela is a smoke-free property.

A complimentary buffet breakfast is served each morning between 7 AM and 11 AM.
Hotel Serra da Estrela has a restaurant on site.
Room service (during limited hours) is available.

Languages

English, Portuguese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free secured, covered self parking on site
  • Free secured, covered valet parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • A bar/lounge
  • A restaurant

Things to do

  • Arcade/game room
  • Bicycle cleaning area
  • Bicycle storage
  • Billiards/pool table
  • Children's pool
  • Free bicycle rentals
  • Gym
  • Library
  • Playground
  • Sauna
  • Steam room
  • TV in common areas

Family friendly

  • Arcade/game room
  • Children's pool
  • Laundry facilities
  • Playground
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Business center
  • Computer station
  • Meeting rooms

Outdoors

  • Pool umbrellas
  • Terrace

Spa

  • 2 treatment rooms
  • Deep-tissue massages
  • Hot stone massages
  • Sports massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Grab bar near toilet
  • Low-height counter and sink
  • Wheelchair accessibility

More

  • 1 building
  • 4 floors
  • Banquet hall
  • Built in 2004
  • Renovated entire property - 2016
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • LCD TV with cable channels

Food and drink

  • Limited room service
  • Minibar

More

  • Desk
  • Heating
  • Phone
  • Portable fan
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in time starts at 3 PM
Minimum check-in age: 20

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of BRL 100.00 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total (up to 22 lbs per pet)
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
1 child, up to the age of 2 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available

Property payment types

Important information

Optional extras

  • Pet fee: BRL 100.00 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted

We should mention

Parents or a legal guardian traveling with children under 18 years must present the child's birth certificate and an identity card with photo (passport, for example) at the check-in. For international travels to Brazil, if just one of the parents is traveling with the child, she/he must present – in addition to the child's certificate of birth and identity card with photo – a letter authorizing the trip signed by the other parent with a notarial certification of signature. In case the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorization, a judicial authorization is required. People who intend to travel to Brazil with children must consult with the Brazilian consulate before traveling for more information.
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Property is also known as

Hotel Serra da Estrela Campos do Jordao
Serra da Estrela Campos do Jordao
Hotel Serra da Estrela Hotel
Hotel Serra da Estrela Campos do Jordão
Hotel Serra da Estrela Hotel Campos do Jordão

Hotel Serra da Estrela Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 353 out of 483 reviews
Rating 8 - Good. 101 out of 483 reviews
Rating 6 - Okay. 21 out of 483 reviews
Rating 4 - Poor. 6 out of 483 reviews
Rating 2 - Terrible. 2 out of 483 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.6/10

Amenities

9.2/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2024

10/10 Excellent

Paul

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
overall very good. Surprised that the front desk did not speak any English, but still the staff was very nice. Also surprised that there is no ticket or document when I handed them the keys to the rental car. Usually you get a ticket or something proving you handed them your keys for the car. Again, overall very nice and loved the short distance to the main streets.
Stayed 1 night in Mar 2023

10/10 Excellent

Debora

Traveled with family
Liked: Cleanliness, staff & service, amenities
Great location, stunning architecture, awesome amenities and extremely friendly staff. We absolutely enjoyed our stay!
Stayed 1 night in Mar 2023

10/10 Excellent

Jennifer

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing location and nice staff. Great breakfast. Our first room smelled of sewer so they gave us a new one which smelled much better. The kids play area was ok, needs to be refreshed.
Stayed 2 nights in Nov 2021

10/10 Excellent

Silvio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2020

10/10 Excellent

Jeanne

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente

Hotel muito bom, Servico excelente, cafe manha ate as 11h no domingo e maravilhoso
Stayed 1 night in Dec 2019

8/10 Good

Marcelo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

All fine but the restaurant

Everything was amazing but the restaurant was just vegan, making us getting around for eating
Stayed 3 nights in May 2019

10/10 Excellent

HECTOR

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2019

4/10 Poor

Verified traveler

Stayed 1 night in Jan 2019

10/10 Excellent

Geoff, Sydney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel, staff were great. Great location. Really good facilities for families with young kids. We would have liked more options for breakfast.
Stayed 2 nights in Dec 2018

10/10 Excellent

Paulo Sérgio

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Marcelo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

10/10 Excellent

Fran

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2025

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente localização e café da manhã maravilhoso

Hotel excelente, com café da manhã incrível ! Staff muito atencioso. Ótima localização, podendo fazer tudo caminhando. Estacionamento coberto. Com piscina, sauna e spa. Única problema é a falta de ventilador de teto ou ar condicionado nos dias de muito calor. São raros esses dias em Campos de Jordão, mas pegamos dias assim e o quarto ficou muito abafado.
Stayed 3 nights in Mar 2025

8/10 Good

luis

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities

Falta ar condicionado nos quartos!

O Hotel é muito bem localizado e com ótima infraestrutura. Porém os quartos são muito quentes e não possuem ar condicionado, apenas um ventilador de mesa. Isso fez com que tivéssemos que dormir de janela aberta (o que deixa o ambiente mais ruidoso) e o ventilador de mesa não é muito agradável, além de não refrigerar quase nada. Recomendamos avaliar a possibilidade de instalar ar condicionados. Obrigado
Stayed 2 nights in Jan 2025

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Boa localização

Hotel aconchegante e com bom atendimento. Localização perfeita.
Stayed 2 nights in Jan 2025

10/10 Excellent

Rosa Maria

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Rodrigo

Traveled with group
Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2024

10/10 Excellent

José Vagner

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Andre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ótima estadia hotel bem próximo ao centro …eles só não disponibilizam o check in antecipafo ,acredito que o hotel não estava cheio fora da temporada,no mais gosto muito e já me hospedei outras vezes
Stayed 2 nights in Nov 2024

8/10 Good

JOSE CARLOS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

10/10 Excellent

Jose Luiz

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Ótimo hotel

Excelente Hotel, parabéns pelo acolhimento dos funcionários . Gostaria de voltar outras vezes.
Stayed 2 nights in Nov 2024

8/10 Good

atushi

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

hotel bem localizado e atendimento correto

Stayed 2 nights in Nov 2024

10/10 Excellent

Maria do Carmo

Liked: Cleanliness, staff & service, property conditions & facilities
Muito bom