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Ort Hotel

5.0 star property

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Fitness facility
Presidential Chalet | Premium bedding, down comforters, minibar, in-room safe
Premium bedding, down comforters, minibar, in-room safe
Premium bedding, down comforters, minibar, in-room safe
View from property

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • Pool
  • Spa
  • Gym
  • 24/7 front desk
  • Parking included

Explore the area

Map
R. Eng. Gustavo Kaiser, 165, Campos do Jordão, SP, 12460-000
  • Centro Universitário Senac - Campos do Jordão
    ‪2 min drive‬
  • Elephant Hill Viewpoint
    ‪5 min drive‬
  • Capivari Park
    ‪5 min drive‬

Room options

View all photos for Junior Suite

Junior Suite | Premium bedding, down comforters, minibar, in-room safe

Junior Suite

  • 344 sq ft
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Premier Double or Twin Room

Premier Double or Twin Room | Premium bedding, down comforters, minibar, in-room safe

Premier Double or Twin Room

  • 215 sq ft
  • Sleeps 2
  • 2 Twin Beds OR 1 Double Bed

View all photos for Classic Chalet

Classic Chalet | Premium bedding, down comforters, minibar, in-room safe

Classic Chalet

  • 1184 sq ft
  • Mountain view
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

View all photos for Presidential Chalet

Presidential Chalet | Premium bedding, down comforters, minibar, in-room safe

Presidential Chalet

  • Sleeps 3
  • 1 King Bed

View all photos for Premier Suite, 1 Bedroom (Varanda)

Premier Suite, 1 Bedroom (Varanda) | Premium bedding, down comforters, minibar, in-room safe

Premier Suite, 1 Bedroom (Varanda)

  • 495 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Chalet

Superior Chalet | Premium bedding, down comforters, minibar, in-room safe

Superior Chalet

  • Sleeps 5
  • 2 King Beds

View all photos for Family Chalet

Family Chalet | Premium bedding, down comforters, minibar, in-room safe

Family Chalet

  • Sleeps 7
  • 3 King Beds

View all photos for Family Triple Room

Family Triple Room | Premium bedding, down comforters, minibar, in-room safe

Family Triple Room

  • 463 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Twin Bed

View all photos for Premier Room (Varanda)

Premier Room (Varanda) | Premium bedding, down comforters, minibar, in-room safe

Premier Room (Varanda)

  • 474 sq ft
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

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About this property

Ort Hotel

5-star hotel in Vila Natal
A full-service spa, an indoor pool, and an outdoor pool are available at this hotel. Free buffet breakfast, free WiFi in public areas, and free valet parking are also provided. Other amenities include a restaurant, a fitness center, and a bar/lounge. Housekeeping is available on request.
Ort Hotel offers 59 accommodations with fireplaces and minibars. Each accommodation is individually furnished. Beds feature down comforters and premium bedding. Smart televisions come with premium cable channels. Bathrooms include bathrobes, slippers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and safes. Additionally, rooms include complimentary bottled water and blackout drapes/curtains. A nightly turndown service is provided and housekeeping is offered daily.

An outdoor tennis court and complimentary bicycles are featured at the hotel. An indoor pool, an outdoor pool, and a children's pool are on site. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves with a trip to the onsite spa, which has 1 treatment room. Services include deep-tissue massages, hot stone massages, sports massages, and body treatments. The spa is equipped with a hot tub. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.
In addition to a full-service spa, Ort Hotel features an outdoor tennis court and an indoor pool. Dining options at the hotel include a restaurant and a coffee shop/cafe. A bar/lounge is on site where guests can unwind with a drink. A complimentary breakfast is offered each morning. Public areas are equipped with complimentary wireless Internet access.

This luxury hotel also offers an outdoor pool, a children's pool, and a fitness center. Complimentary uncovered valet parking is available on site, along with a car charging station.

Ort Hotel has designated areas for smoking.

A complimentary buffet breakfast is served each morning between 7:00 AM and 10:00 AM.
Ort Hotel has a restaurant on site.

Languages

English, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • Onsite parking available only on request
  • Free uncovered valet parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:00 AM
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Things to do

  • Arcade/game room
  • Bicycle storage
  • Bicycle tours
  • Billiards/pool table
  • Children's pool
  • Free bicycle rentals
  • Free children's club
  • Full-service spa
  • Gym
  • Hiking/biking trails
  • Indoor pool
  • Library
  • Mountain biking
  • Outdoor pool
  • Outdoor tennis court
  • Playground
  • Sauna
  • Steam room
  • Vineyard

Family friendly

  • Arcade/game room
  • Babysitting (surcharge)
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Free supervised activities for children
  • Indoor pool
  • Laundry facilities
  • Outdoor pool
  • Playground

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Turndown service

Business services

  • Meeting room

Outdoors

  • Pool loungers
  • Vineyard

Full-service spa

  • Aromatherapy
  • Couples treatment rooms
  • Deep-tissue massages
  • Hot stone massages
  • Hot tub
  • Spa open daily
  • Sports massages
  • Treatment room

Accessibility

  • No elevator

More

  • 3 buildings
  • 3 floors
  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Heated bathroom floor
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Smart TV with premium cable channels

Food and drink

  • Cookware, dishware, and utensils
  • Free bottled water
  • Minibar

More

  • Desk
  • Fireplace
  • Heating
  • Individual furnishings
  • Laptop workspace
  • Mobile key entry
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 10:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:30 AM
A late check-out fee will be charged

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 3:30 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for BRL 600.0 per day
Cribs (infant beds) are available for BRL 600.0 per day

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Service fee: 10 percent

We have included all charges provided to us by the property.

Optional extras

  • Early check-in is available for a fee (subject to availability)
  • A late check-out fee will be charged
  • Crib (infant bed) fee: BRL 600.0 per day
  • Rollaway bed fee: BRL 600.0 per day
  • Service fee: 10 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher and a first aid kit

We should mention

This property does not have elevators
Parents or a legal guardian traveling with children under 18 years must present the child's birth certificate and an identity card with photo (passport, for example) at the check-in. For international travels to Brazil, if just one of the parents is traveling with the child, she/he must present – in addition to the child's certificate of birth and identity card with photo – a letter authorizing the trip signed by the other parent with a notarial certification of signature. In case the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorization, a judicial authorization is required. People who intend to travel to Brazil with children must consult with the Brazilian consulate before traveling for more information.
Pool access available from 10:00 AM to 6:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Parking height restrictions apply

Property is also known as

Ort Hotel Hotel
Ort Hotel Campos do Jordão
Ort Hotel Hotel Campos do Jordão

Ort Hotel Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 220 out of 281 reviews
Rating 8 - Good. 42 out of 281 reviews
Rating 6 - Okay. 13 out of 281 reviews
Rating 4 - Poor. 4 out of 281 reviews
Rating 2 - Terrible. 2 out of 281 reviews

9.4/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

clarice

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beyond my expectations! I had read great reviews but our stay greatly exceeded them! Everything was perfect, the property is beautiful, close to everything, staff is just amazing, food was superb! My family and I didn't want to leave!
Stayed 2 nights in Jun 2024

10/10 Excellent

Steven

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
absolutely amazing
Stayed 3 nights in Apr 2024

10/10 Excellent

monica

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredible hotel!
Stayed 3 nights in Feb 2024

10/10 Excellent

Victoria

Stayed 1 night in Dec 2022

10/10 Excellent

Daniela

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful property! It’s beautiful, very clean, friendly staff, large and comfortable rooms. Perfect breakfast. Glamorous! We just missed more open-door activities for children.
Stayed 2 nights in Oct 2022

8/10 Good

Ana Elisa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room and bathoroom, very friendly staff. Delicious breakfast.
Stayed 2 nights in Sep 2021

8/10 Good

Vitor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Promessa do incrível, mas longe de ser perfeito

Nossa estadia no hotel foi em uma semana de baixa temporada, e acabamos prejudicados pela fase vermelha da pandemia (o que nos obrigou a ficar somente no hotel sem opções externas). A estrutura é incrível, o plano de expansão também, a comida super bem preparada e os funcionários atenciosos. Porém deixou a desejar foi, para um hotel de alto padrão como o Ort, quanto a disponibilidade de funcionários por estarmos em baixa temporada, durante a semana havia apenas 1 pessoa para atender a todos no restaurante, o Spa que nos foi oferecido previamente a estada, ao chegar descobrimos que não estaria funcionando até o nosso último dia (o que após notificarmos foi resolvido) e haviam obras ocorrendo com barulho iniciando as 8 da manhã. Chegaram a nos oferecer para trocar de quarto no último dia, mas nesse caso já havia passado o momento para tal (4 dias desde nossa chegada). Enfim, o hotel promete ser algo perfeito pelas postagens de quem visita, mas nossa experiência apesar de boa, ficou longe do que esperávamos pela proposta de valor que é “vendida”.
Stayed 4 nights in Jan 2021

8/10 Good

Marcus vinicius

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Muito boa

Estadia no hotel com atendimento e proatividade dos funcionarios impecavel. Sem adendos quanto a essa parte Ponto negativo fica por conta da televisão necessitar de internet e o wifi do hotel deu problema todos os fias sendo necessario aguardar staff ir ao quarto arrumar e muitas vezes travava no meio dos filmes. Outro adendo quanto ao chuveiro que fica dando instabilidades quanto ao frio extremo e calor extremo. Pontos que nao interferem numa volta a hospedagem quando voltarmos a campos do jordão. Indicarei as pessoas
Stayed 5 nights in Feb 2025

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2025

10/10 Excellent

Andre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2025

10/10 Excellent

Carlos Henrique

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Atendimento que faz a diferença

Passei uma diária com minha esposa e o hotel continua muito confortável e hospitaleiro. O atendimento faz a diferença, principalmente do concierge Pierre.
Stayed 1 night in Feb 2025

10/10 Excellent

Wanderlinge

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

8/10 Good

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

10/10 Excellent

Irma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Thiago

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Incrível! Vale a pena…

Incrível! Tudo muito bom. Serviço excepcional e estrutura excelente. Nota 10!
Stayed 1 night in Feb 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

excelente

fantastico, tudo lindo , atendimento nota 10, cafe da manhã excelente , restaurante dentro do hotel chamado KUCHE tambem excelente
Stayed 2 nights in Jan 2025

10/10 Excellent

Carlos Roberto

Stayed 3 nights in Jan 2025

10/10 Excellent

Brunno

Stayed 3 nights in Jan 2025

10/10 Excellent

João Victor de Paula

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Uma experiência inesquecível!

Nossa estadia foi simplesmente perfeita! Desde o início, fomos surpreendidos pelo atendimento impecável de todos os funcionários, sempre gentis e atenciosos, cuidando de cada detalhe para tornar nossa experiência incrível. O quarto era extremamente confortável, com roupas de cama limpas, cheirosas e de alta qualidade, além de uma cama e travesseiros que garantiram noites maravilhosas de descanso. O banheiro também merece destaque: tudo bem limpo as amenidades eram impecáveis, roupão extremamente confortável e o aquecedor tornou tudo ainda mais aconchegante e delicioso. A estrutura do hotel é extraordinária, mas o que mais nos marcou foi a surpresa preparada para minha esposa em seu aniversário. Eles superaram todas as expectativas, tornando o momento ainda mais especial e memorável. Gostaríamos também de destacar o restaurante Küche, que nos proporcionou refeições deliciosas, com pratos lindo e um serviço excepcional do gerente. Sem dúvidas, voltaremos em breve! Tudo foi pensado com tanto carinho e dedicação que tornou nossa experiência verdadeiramente única. Recomendamos de olhos fechados!
Stayed 1 night in Nov 2024

10/10 Excellent

Katia Brito

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Infraestrutura incrível e atendimento excelente
Stayed 5 nights in Jan 2025

8/10 Good

Lea R C

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2024

10/10 Excellent

Julio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel espetacular
Stayed 2 nights in Dec 2024

8/10 Good

Gerson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024