See all properties

Surya-Pan Hotel Refúgio

3.5 star property

Choose dates to view prices

Photo gallery for Surya-Pan Hotel Refúgio

Exterior
Front of property
Premium Room | View from room
Garden
2 bedrooms, minibar, desk, laptop workspace

Reviews

8.0 out of 10
Very good

Popular amenities

  • Spa
  • 24/7 front desk
  • Pool
  • Pet friendly
  • Housekeeping
  • Parking included
$132
includes taxes & fees
Sep 14 - Sep 15

Explore the area

View in a map
Av. Alto da Boa Vista, 1055, Campos do Jordão, SP, 12460000
  • Baden Baden Brewery
    ‪3 min drive‬
  • Campos do Jordão City Gate
    ‪6 min drive‬
  • Tarundu Leisure Center
    ‪7 min drive‬

Room options

View all photos for Suite Equilibrio

Suite Equilibrio | 2 bedrooms, minibar, desk, laptop workspace

Suite Equilibrio

  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

View all photos for Suite Equilibrio Premium

Suite Equilibrio Premium | 2 bedrooms, minibar, desk, laptop workspace

Suite Equilibrio Premium

  • 592 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

View all photos for Premium Room

Premium Room | 2 bedrooms, minibar, desk, laptop workspace

Premium Room

  • 344 sq ft
  • 4 bedrooms
  • Sleeps 3
  • 1 King Bed and 1 Twin Bed

View all photos for Standard Suite (Quadruplo)

2 bedrooms, minibar, desk, laptop workspace

Standard Suite (Quadruplo)

  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

View all photos for Standard Suite (Triplo)

Standard Suite (Triplo) | 2 bedrooms, minibar, desk, laptop workspace

Standard Suite (Triplo)

  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Suíte Bem Estar Premium

Suíte Bem Estar Premium | 2 bedrooms, minibar, desk, laptop workspace

Suíte Bem Estar Premium

  • 753 sq ft
  • 2 bedrooms
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

View all photos for Bungalow

Bungalow | 2 bedrooms, minibar, desk, laptop workspace

Bungalow

10.0 out of 10
Exceptional
(1 review)
  • 689 sq ft
  • 8 bedrooms
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

View all photos for Superior Suite

2 bedrooms, minibar, desk, laptop workspace

Superior Suite

  • 2 bedrooms
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

View all photos for Suite Performance (Standard)

2 bedrooms, minibar, desk, laptop workspace

Suite Performance (Standard)

8.0 out of 10
Very good
(2 reviews)
  • 431 sq ft
  • 2 bedrooms
  • Sleeps 2
  • 1 Double Bed

View all photos for Suíte Bem Estar

Suíte Bem Estar | 2 bedrooms, minibar, desk, laptop workspace

Suíte Bem Estar

10.0 out of 10
Exceptional
(1 review)
  • 753 sq ft
  • 2 bedrooms
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Room Standard

2 bedrooms, minibar, desk, laptop workspace

Room Standard

  • 344 sq ft
  • Sleeps 4

View all photos for Bungalow with Bathtub

2 bedrooms, minibar, desk, laptop workspace

Bungalow with Bathtub

  • 484 sq ft
  • Sleeps 4

View all photos for Double Suite Superior with Forest View

2 bedrooms, minibar, desk, laptop workspace

Double Suite Superior with Forest View

  • 430 sq ft
  • Sleeps 3

View all photos for Room Standard

2 bedrooms, minibar, desk, laptop workspace

Room Standard

  • 344 sq ft
  • Sleeps 3

View all photos for Suite Classic with Garden View

2 bedrooms, minibar, desk, laptop workspace

Suite Classic with Garden View

  • 430 sq ft
  • Sleeps 3

View all photos for Room Superior

2 bedrooms, minibar, desk, laptop workspace

Room Superior

  • 484 sq ft
  • Sleeps 4

View all photos for Room Standard

2 bedrooms, minibar, desk, laptop workspace

Room Standard

  • 344 sq ft
  • Sleeps 2

View all photos for Quadruple Suite with Garden View

2 bedrooms, minibar, desk, laptop workspace

Quadruple Suite with Garden View

  • 516 sq ft
  • Sleeps 4

View all photos for Triple Suite with internal view

2 bedrooms, minibar, desk, laptop workspace

Triple Suite with internal view

  • 322 sq ft
  • Sleeps 3

View all photos for Quadruple Suite Premium with Mountain Range View

2 bedrooms, minibar, desk, laptop workspace

Quadruple Suite Premium with Mountain Range View

  • 516 sq ft
  • Mountain view
  • Sleeps 4

Similar properties

Front of property

La Vita Pousada de Charme

  • Breakfast included
  • Pet friendly
  • Parking included
  • Free WiFi
4.6 out of 5, Wonderful, 44 reviews
La Vita Pousada de Charme

About this property

Surya-Pan Hotel Refúgio

3.5-star hotel in Alto da Boa Vista
A full-service spa, an outdoor pool, and conference space are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Additionally, a 24-hour front desk, tour/ticket assistance, and wedding services are onsite.
Surya-Pan Hotel Refúgio offers 25 accommodations with fireplaces and minibars. 32-inch LCD televisions come with cable channels. Bathrooms include showers, complimentary toiletries, and hair dryers.

This Campos do Jordão hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool.
Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include massages. The spa is open daily.
Surya-Pan Hotel Refúgio features a full-service spa and an outdoor pool. Wireless Internet access is complimentary. This Campos do Jordão hotel also offers a terrace, tour/ticket assistance, and a garden. Complimentary self parking is available on site.

Surya-Pan Hotel Refúgio is a smoke-free property.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Things to do

  • Full-service spa
  • Outdoor pool

Family friendly

  • In-room microwave
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance
  • Wedding services

Business services

  • Conference space

Outdoors

  • Garden
  • Picnic area
  • Terrace

Full-service spa

  • Massage
  • Spa open daily

Accessibility

  • No elevator

More

  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower
  • Towels provided

Entertainment

  • 32-inch LCD TV with cable channels

Food and drink

  • Microwave
  • Minibar

More

  • Desk
  • Fireplace
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in time starts at 3:00 PM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of BRL 100 per pet, per night
Service animals are welcome, and are exempt from fees
Restrictions apply; for more information contact the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Pet fee: BRL 100 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
Parents or a legal guardian traveling with children under 18 years must present the child's birth certificate and an identity card with photo (passport, for example) at the check-in. For international travels to Brazil, if just one of the parents is traveling with the child, she/he must present – in addition to the child's certificate of birth and identity card with photo – a letter authorizing the trip signed by the other parent with a notarial certification of signature. In case the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorization, a judicial authorization is required. People who intend to travel to Brazil with children must consult with the Brazilian consulate before traveling for more information.

Property is also known as

Hotel Surya Pan
Surya Pan
Surya Pan Wellness
Surya Pan Wellness Campos do Jordao
Surya Pan Wellness Hotel
Surya Pan Wellness Hotel Campos do Jordao
Surya Pan Hotel e Eventos Campos do Jordao
Surya-Pan Hotel Refúgio Campos do Jordao
Surya Pan e Eventos Campos do Jordao
Surya Pan e Eventos
Surya-Pan Refúgio Campos do Jordao
Surya-Pan Refúgio
Surya Pan Hotel Refúgio
Surya-Pan Hotel Refúgio Hotel
Surya-Pan Hotel Refúgio Campos do Jordão
Surya-Pan Hotel Refúgio Hotel Campos do Jordão

Surya-Pan Hotel Refúgio Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 54 out of 135 reviews
Rating 8 - Good. 47 out of 135 reviews
Rating 6 - Okay. 18 out of 135 reviews
Rating 4 - Poor. 6 out of 135 reviews
Rating 2 - Terrible. 10 out of 135 reviews

7.6/10

Cleanliness

8.4/10

Staff & service

7.0/10

Amenities

7.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Roberta

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities
Overall, our experience was great. Staff were really polite and friendly, the outdoor space is fantastic with lots of activities. Our dog loved being able to explore and make friends, and we really enjoyed the hiking around the property. The room was huge, but needs renovation. It rained a lot one of the mornings we were there, and water was pouring through the roof. Some of the flooring was broken and the overall room could use some improvements. This, however, didn't impact our experience, and I would definitely come back.
Stayed 2 nights in May 2025

10/10 Excellent

Jairo

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect place to rest
Stayed 1 night in Mar 2023

10/10 Excellent

Beni

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelent choice to get away from the city. Best choise with pets !
Stayed 2 nights in Mar 2022

2/10 Terrible

Bruno Luis

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

TERRIBLE

No hot shower. Cold coffee at breakfast 2nd day there was no coffee at all and attended yelled at me cause She couldn’t do more coffee Simple accommodations, very basic. Supposed to be a 25 dolars /day hotel
Stayed 2 nights in Sep 2021

4/10 Poor

Verified traveler

Traveled with family
Disliked: Staff & service, room comfort
Quarto extremamente gelado. Aquecedor que não funciona. Berço horroroso. Café da manhã com poucas opções A área externa do hotel é absolutamente divina, mas infelizmente a acomodação não acompanha a qualidade.
Stayed 3 nights in Jul 2021

10/10 Excellent

Lais Helena

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Já vim ao Suryapan muitas vezes e amamos esse lugar incrível
Stayed 2 nights in Mar 2025

8/10 Good

diego

Liked: Staff & service, room comfort
Stayed 3 nights in Jan 2025

10/10 Excellent

Erica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Local incrível para quem tem cachorro

O hotel é lindo, muito bem cuidado com funcionários extremamente receptivos. Café da manhã é ótimo. Os cachorros ficam livres e tem muito espaço para brincar, incluindo uma piscina só para eles. Espero voltar muitas vezes!
Bosque
Stayed 2 nights in Jan 2025

2/10 Terrible

FABIANA C V

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2024

2/10 Terrible

SILVIA

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2024

2/10 Terrible

SILVIA

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Segunda vez que me hospedo no Surya Pan, e na primeira vez já tive alguns problemas, mas insisti e retornei e desta vez posso dizer que foi a ultima. Uma pena pois o lugar em si é muito lindo mas falta manutenção, fiquei meia hora embrulhada numa toalha esperando a agua do chuveiro esquentar e acabei indo dormir sem banho. Imagina um lugar frio como Campos não ter agua quente para o banho. Tive problemas com a reserva feita diretamente com eles, uma longa história. Pra finalizar a fechadura da minha suite quebrou e ficamos 2 horas pra fora do quarto esperando um chaveiro que veio de Taubaté para resolver o problema. Tenho pena dos funcionários que tem que enfrentar o descaso do proprietário com o hotel. Realmente é pet friendly, mas os tutores que se lixem. O lay out das suites são diferentes então quando compra uma estadia, o que vai encontrar realmente é uma surpresa, e os piores quartos são reservados para as agencias de reservas. E os melhores colocados nas fotos dos sites. Enfim uma pena.
Stayed 3 nights in Aug 2024

10/10 Excellent

Thiemi

Stayed 2 nights in Jul 2024

10/10 Excellent

Carolina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2024

10/10 Excellent

Bruna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2024

10/10 Excellent

DANILO

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Divertido e Confortável

Otima opção de hospedagem com a família e principalmente com o pet. Todas as acomodações aceitam pet, as áreas comuns também. Até mesmo dentro do restaurante do café da manhã, porém neste local, o pet deve estar na coleira para evitar confusões. Em todas as outras áreas os pets ficam livres para brincar. O hotel oferece atividades como trilhas e outras coisas também.
Stayed 2 nights in Mar 2024

10/10 Excellent

Eloah

Stayed 4 nights in Feb 2024

10/10 Excellent

Mauricio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

8/10 Good

Thiago

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Ana Lucia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2023

2/10 Terrible

LUIZ E

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Não fique nesse hotel

Decadente, assim está o Hotel que já foi um dos melhores de Campos.... A agua quente não funcionou e demorou um dia para consertar, fiquei sem banho... o Hotel está mal conservado nos mínimos detalhes, abandonado... Fiquei sem banho e sequer me ofereceram algo em troca... Café da manhã abandonado, pouca atenção falta de identificação nos itens, comida fria.... cafe e leite frios....
Stayed 2 nights in Aug 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

4/10 Poor

Verified traveler

Traveled with family
Liked: Cleanliness

Frustrante mas agradável para até dois dias.

Estadia abaixo das expectativas. Quaisquer solicitações demoram mais de 2hrs para serem atendidas (gestão caótica e ineficiente), chuveiros com problemas de aquecimento (super gelado ou super quente), privada com funcionamento medíocre. Quarto de bom tamanho, porém aquecedor não é suficiente e você passará frio. Tem mais cachorros do que humanos no hotel.
Stayed 2 nights in Jun 2023

8/10 Good

Marcellus C A

Liked: Staff & service, property conditions & facilities

Hotel pet friendly com contato com a natureza.

Instalações localizadas dentro da mata. Imersão na natureza. Totalmente pet friendly. Trilha guiada, incluindo os cachorros. Porém, os quartos deixam muito a desejar. Na suíte que usamos o misturador do chuveiro não funcionava. Água escaldante ou gelada. Pia minúscula e com altura muito baixa. Quarto enorme, mas o interruptor da luz só existe ao lado da porta, atrás de uma cortina. Sistema de exaustão da lareira não funciona bem. Acendemos e quarto ficou com muita fumaça. Além disso, a madeira de cortesia é mínima. Se precisar repor, tem que pagar à parte. O hotel tem instalações excelentes, mas os quartos precisam urgente de manutenção preventiva.
Stayed 2 nights in Jun 2023

10/10 Excellent

VITOR

Stayed 1 night in Jun 2023

10/10 Excellent

Lucas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Incrível

O hotel é incrível e a experiência que eles proporcionam com nossos pets é diferente de qualquer outro hotel. Os pets são bem vindos em qualquer área do hotel inteiro e isso foi extremamente importante para a nossa estadia. Os funcionários são sempre muito solicitos e dispostos a ajudar. Agradecimentos especiais ao Zeca que cuidou tão bem da nossa Pandora.
Stayed 3 nights in May 2023