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Surya-Pan Hotel Refúgio

3.5 star property

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Surya-Pan Hotel Refúgio

Exterior
Minibar, desk, laptop workspace, blackout drapes
Front of property
Premium Room | View from room
Bungalow | Minibar, desk, laptop workspace, blackout drapes

Reviews

8.0 out of 10

Very good

Popular amenities

  • Pool
  • Spa
  • 24/7 front desk
  • Pet friendly
  • Housekeeping
  • Parking included

Explore the area

Map
Av. Alto da Boa Vista, 1055, Campos do Jordão, SP, 12460000
  • Boa Vista Palace
    7 min walk
  • Claudio Santoro Auditorium
    3 min drive
  • Baden Baden Brewery
    4 min drive

Room options

View all photos for Suite Equilibrio

Suite Equilibrio | Minibar, desk, laptop workspace, blackout drapes

Suite Equilibrio

  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

View all photos for Suite Equilibrio Premium

Suite Equilibrio Premium | Minibar, desk, laptop workspace, blackout drapes

Suite Equilibrio Premium

  • 592 sq ft
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

View all photos for Premium Room

Premium Room | Minibar, desk, laptop workspace, blackout drapes

Premium Room

  • 344 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Twin Bed

View all photos for Standard Suite (Quadruplo)

Minibar, desk, laptop workspace, blackout drapes

Standard Suite (Quadruplo)

  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

View all photos for Standard Suite (Triplo)

Standard Suite (Triplo) | Minibar, desk, laptop workspace, blackout drapes

Standard Suite (Triplo)

  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Suíte Bem Estar Premium

Suíte Bem Estar Premium | Minibar, desk, laptop workspace, blackout drapes

Suíte Bem Estar Premium

  • 753 sq ft
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

View all photos for Bungalow

Bungalow | Minibar, desk, laptop workspace, blackout drapes

Bungalow

  • 689 sq ft
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

View all photos for Superior Suite

Minibar, desk, laptop workspace, blackout drapes

Superior Suite

  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

View all photos for Suite Performance (Standard)

Minibar, desk, laptop workspace, blackout drapes

Suite Performance (Standard)

  • 431 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Suíte Bem Estar

Suíte Bem Estar | Minibar, desk, laptop workspace, blackout drapes

Suíte Bem Estar

  • 753 sq ft
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Room Standard

Minibar, desk, laptop workspace, blackout drapes

Room Standard

  • Sleeps 4
  • 1 Full Bed(s) and 2 Twin Bed(s)

View all photos for Bungalow With Bathtub

Minibar, desk, laptop workspace, blackout drapes

Bungalow With Bathtub

  • Sleeps 4
  • 1 Full Bed(s) and 2 Twin Bed(s)

View all photos for Room Superior

Minibar, desk, laptop workspace, blackout drapes

Room Superior

  • Sleeps 4
  • 1 Full Bed(s) and 2 Twin Bed(s)

Similar properties

Front of property

Hotel Castelo Nacional Inn Campos do Jordão

Pool
Breakfast included
Spa
Kids pool
4.3 out of 5, Excellent, (699)
The price is $59
per night
$68 total
includes taxes & fees
Jan 7 - Jan 8
Hotel Castelo Nacional Inn Campos do Jordão

About this property

Surya-Pan Hotel Refúgio

3.5-star hotel in Alto da Boa Vista
A full-service spa, an outdoor pool, and conference space are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Additionally, a 24-hour front desk, tour/ticket assistance, and wedding services are onsite.
Surya-Pan Hotel Refúgio offers 25 accommodations with fireplaces and minibars. 32-inch LCD televisions come with cable channels. Bathrooms include showers, complimentary toiletries, and hair dryers.

This Campos do Jordão hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool.
Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include massages. The spa is open daily.
Surya-Pan Hotel Refúgio features a full-service spa and an outdoor pool. Wireless Internet access is complimentary. This Campos do Jordão hotel also offers a terrace, tour/ticket assistance, and a garden. Complimentary self parking is available on site.

Surya-Pan Hotel Refúgio is a smoke-free property.

Languages

English, Portuguese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Things to do

  • Full-service spa
  • Outdoor pool

Family friendly

  • In-room microwave
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance
  • Wedding services

Business services

  • Conference space

Outdoors

  • Garden
  • Picnic area
  • Terrace

Full-service spa

  • Massage
  • Spa open daily

Accessibility

  • No elevator

More

  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower
  • Towels provided

Entertainment

  • 32-inch LCD TV with cable channels

Food and drink

  • Microwave
  • Minibar

More

  • Desk
  • Fireplace
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in time starts at 3:00 PM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of BRL 100 per pet, per night
Service animals are welcome, and are exempt from fees
Restrictions apply; for more information contact the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Pet fee: BRL 100 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted

We should mention

This property does not have elevators
Parents or a legal guardian traveling with children under 18 years must present the child's birth certificate and an identity card with photo (passport, for example) at the check-in. For international travels to Brazil, if just one of the parents is traveling with the child, she/he must present – in addition to the child's certificate of birth and identity card with photo – a letter authorizing the trip signed by the other parent with a notarial certification of signature. In case the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorization, a judicial authorization is required. People who intend to travel to Brazil with children must consult with the Brazilian consulate before traveling for more information.

Property is also known as

Hotel Surya Pan
Surya Pan
Surya Pan Wellness
Surya Pan Wellness Campos do Jordao
Surya Pan Wellness Hotel
Surya Pan Wellness Hotel Campos do Jordao
Surya Pan Hotel e Eventos Campos do Jordao
Surya-Pan Hotel Refúgio Campos do Jordao
Surya Pan e Eventos Campos do Jordao
Surya Pan e Eventos
Surya-Pan Refúgio Campos do Jordao
Surya-Pan Refúgio
Surya Pan Hotel Refúgio
Surya-Pan Hotel Refúgio Hotel
Surya-Pan Hotel Refúgio Campos do Jordão
Surya-Pan Hotel Refúgio Hotel Campos do Jordão

Surya-Pan Hotel Refúgio Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 49 out of 124 reviews" "
Rating 8 - Good. 43 out of 124 reviews" "
Rating 6 - Okay. 17 out of 124 reviews" "
Rating 4 - Poor. 6 out of 124 reviews" "
Rating 2 - Terrible. 9 out of 124 reviews" "

7.6/10

Cleanliness

8.4/10

Staff & service

6.8/10

Amenities

7.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Jairo

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect place to rest
Stayed 1 night in Mar 2023

10/10 Excellent

Beni

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelent choice to get away from the city. Best choise with pets !
Stayed 2 nights in Mar 2022

2/10 Terrible

Bruno Luis

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
TERRIBLE
No hot shower. Cold coffee at breakfast 2nd day there was no coffee at all and attended yelled at me cause She couldn’t do more coffee Simple accommodations, very basic. Supposed to be a 25 dolars /day hotel
Stayed 2 nights in Sep 2021

4/10 Poor

Verified traveler

Traveled with family
Disliked: Staff & service, room comfort
Quarto extremamente gelado. Aquecedor que não funciona. Berço horroroso. Café da manhã com poucas opções A área externa do hotel é absolutamente divina, mas infelizmente a acomodação não acompanha a qualidade.
Stayed 3 nights in Jul 2021

2/10 Terrible

FABIANA C V

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2024

2/10 Terrible

SILVIA

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2024

2/10 Terrible

SILVIA

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Segunda vez que me hospedo no Surya Pan, e na primeira vez já tive alguns problemas, mas insisti e retornei e desta vez posso dizer que foi a ultima. Uma pena pois o lugar em si é muito lindo mas falta manutenção, fiquei meia hora embrulhada numa toalha esperando a agua do chuveiro esquentar e acabei indo dormir sem banho. Imagina um lugar frio como Campos não ter agua quente para o banho. Tive problemas com a reserva feita diretamente com eles, uma longa história. Pra finalizar a fechadura da minha suite quebrou e ficamos 2 horas pra fora do quarto esperando um chaveiro que veio de Taubaté para resolver o problema. Tenho pena dos funcionários que tem que enfrentar o descaso do proprietário com o hotel. Realmente é pet friendly, mas os tutores que se lixem. O lay out das suites são diferentes então quando compra uma estadia, o que vai encontrar realmente é uma surpresa, e os piores quartos são reservados para as agencias de reservas. E os melhores colocados nas fotos dos sites. Enfim uma pena.
Stayed 3 nights in Aug 2024

10/10 Excellent

Thiemi

Stayed 2 nights in Jul 2024

10/10 Excellent

Carolina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2024

10/10 Excellent

Bruna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2024

10/10 Excellent

DANILO

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Divertido e Confortável
Otima opção de hospedagem com a família e principalmente com o pet. Todas as acomodações aceitam pet, as áreas comuns também. Até mesmo dentro do restaurante do café da manhã, porém neste local, o pet deve estar na coleira para evitar confusões. Em todas as outras áreas os pets ficam livres para brincar. O hotel oferece atividades como trilhas e outras coisas também.
Stayed 2 nights in Mar 2024

10/10 Excellent

Eloah

Stayed 4 nights in Feb 2024

10/10 Excellent

Mauricio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

8/10 Good

Thiago

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Ana Lucia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2023

2/10 Terrible

LUIZ E

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Não fique nesse hotel
Decadente, assim está o Hotel que já foi um dos melhores de Campos.... A agua quente não funcionou e demorou um dia para consertar, fiquei sem banho... o Hotel está mal conservado nos mínimos detalhes, abandonado... Fiquei sem banho e sequer me ofereceram algo em troca... Café da manhã abandonado, pouca atenção falta de identificação nos itens, comida fria.... cafe e leite frios....
Stayed 2 nights in Aug 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

4/10 Poor

Verified traveler

Traveled with family
Liked: Cleanliness
Frustrante mas agradável para até dois dias.
Estadia abaixo das expectativas. Quaisquer solicitações demoram mais de 2hrs para serem atendidas (gestão caótica e ineficiente), chuveiros com problemas de aquecimento (super gelado ou super quente), privada com funcionamento medíocre. Quarto de bom tamanho, porém aquecedor não é suficiente e você passará frio. Tem mais cachorros do que humanos no hotel.
Stayed 2 nights in Jun 2023

8/10 Good

Marcellus C A

Liked: Staff & service, property conditions & facilities
Hotel pet friendly com contato com a natureza.
Instalações localizadas dentro da mata. Imersão na natureza. Totalmente pet friendly. Trilha guiada, incluindo os cachorros. Porém, os quartos deixam muito a desejar. Na suíte que usamos o misturador do chuveiro não funcionava. Água escaldante ou gelada. Pia minúscula e com altura muito baixa. Quarto enorme, mas o interruptor da luz só existe ao lado da porta, atrás de uma cortina. Sistema de exaustão da lareira não funciona bem. Acendemos e quarto ficou com muita fumaça. Além disso, a madeira de cortesia é mínima. Se precisar repor, tem que pagar à parte. O hotel tem instalações excelentes, mas os quartos precisam urgente de manutenção preventiva.
Stayed 2 nights in Jun 2023

10/10 Excellent

VITOR

Stayed 1 night in Jun 2023

10/10 Excellent

Lucas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Incrível
O hotel é incrível e a experiência que eles proporcionam com nossos pets é diferente de qualquer outro hotel. Os pets são bem vindos em qualquer área do hotel inteiro e isso foi extremamente importante para a nossa estadia. Os funcionários são sempre muito solicitos e dispostos a ajudar. Agradecimentos especiais ao Zeca que cuidou tão bem da nossa Pandora.
Stayed 3 nights in May 2023

10/10 Excellent

EDMES

Stayed 2 nights in May 2023

10/10 Excellent

Vivian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023

10/10 Excellent

Mauricio

Stayed 2 nights in Mar 2023

10/10 Excellent

Leandro Sabino

Stayed 1 night in Mar 2023