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The front of house staff and valet team is excellent and customer obsessed. Kudos to them for being terrific. Regretfully, the property is run down, dusty and just not a five-star experience. Bathroom fixtures and faucets were rusted over and not clean. Floors and carpets were visibly dirty/dusty; common-area corridors were unkempt and cluttered. While the location is unmatched and some may find the artistic ambiance charming, the interior needs a major overhaul to be considered a high-end hotel.

Beautiful room with beautiful views, perfectly located close to the lake, shops, restaurants. Cannot fault the staff and their breakfast service was lovely. The bathroom was gorgeous!

En realidad en todo Milano la gente no es muy amable, entonces no podía esperar algo diferente

We had a wonderful stay for one night. It was easy to find and we had a delicious dinner at the restaurant before settling in for the night. The room was clean and quiet, the shower hot and the beds very comfy. The staff were very nice and helpful too, with a delicious breakfast in the morning (great cappuccino!). Highly recommend.

I really enjoyed my stay at this hotel. The staff were exceptionally friendly, professional, and always willing to help with a smile. They are definitely one of the hotel's greatest assets. The hotel is very new and well maintained. I stayed in a suite with a large balcony overlooking both the lake and the surrounding mountains. The was spacious, well equipped, spotlessly clean, and the bed was extremely comfortable. The infinity pool and spa facilities were beautiful and created a very relaxing atmosphere, Although I only stayed for one night, I found myself wishing I had booked a longer stay. If I return to this area in the future, I will definitely stay for at least two nights. Highly recommended!

Lovely decor and staff very helpful and friendly but was a little disappointed in our lake view room, it was really just a glimpse and considering the hotel felt very empty I would have thought a better view room would have been offered. Also booked this hotel specifically for having a pool but the pool is like a fountain. I guess this is on me for not researching better but having property called a garden hotel I was a little disappointed