6/10 Okay
Jacqui
Traveled with family and small children
Nov 8, 2024
Disliked: Amenities
For the price, Forrest Hotel and Apartments was fine. But I would not call this a 4 star hotel by any stretch of the imagination.
It was not clear to me that I needed to request a ground floor room since I did not want to be using stairs with an infant and a pram, so I needed to move rooms after I checked in. I was surprised that I wasn't given a ground floor room in the first place considering my booking clearly included a baby, or that the website didn't highlight the fact that there were no lifts to the second floor. Once moved I needed to be moved again as the second room I was given did not contain the amenities I had paid for - namely a microwave. It was suggested that I use the microwave in reception, but that would obviously have been impossible when needing to heat up bottles at 2am. So I was moved again. I appreciated that my needs were eventually accommodated but I was surprised I needed to explain these issues.
The rooms themselves were very basic, bordering on small. The Queen bed was painfully soft with zero support, and the sheets were too small for the bed so as soon as you untucked the duvet cover the mattress was uncovered on both sides.
It also took 3 days to get the soap dispenser in the bathroom filled, even though I left a post-it note attached to the empty dispenser each day.
There is also a bit of a fight for parking, which I wasn't expecting.
The location of the hotel, however, was great.
Jacqui
Stayed 5 nights in Oct 2024