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Mercure Canberra Belconnen

3.5 star property

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Photo gallery for Mercure Canberra Belconnen

Lobby
Premium bedding, pillowtop beds, minibar, in-room safe
Exterior
Premium bedding, pillowtop beds, minibar, in-room safe
Hallway

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Breakfast available
  • Gym
  • 24/7 front desk
  • Bar
  • Housekeeping

Explore the area

Map
59 Cameron Avenue, Belconnen, Belconnen, ACT, 2617
  • University of Canberra
    ‪4 min walk‬
  • Canberra Stadium
    ‪4 min drive‬
  • Australian Institute of Sport
    ‪4 min drive‬
  • Canberra, ACT (CBR-Canberra Intl.)
    ‪21 min drive‬

Room options

View all photos for Executive Studio, 1 King Bed with Sofa bed, Bathtub

Executive Studio, 1 King Bed with Sofa bed, Bathtub | Premium bedding, pillowtop beds, minibar, in-room safe

Executive Studio, 1 King Bed with Sofa bed, Bathtub

  • Lake view
  • 334 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Superior Room, 2 Queen Beds

Superior Room, 2 Queen Beds | Premium bedding, pillowtop beds, minibar, in-room safe

Superior Room, 2 Queen Beds

  • Mountain view
  • 334 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 Queen Bed

Premium bedding, pillowtop beds, minibar, in-room safe

Standard Room, 1 Queen Bed

  • Mountain view
  • 280 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed | Premium bedding, pillowtop beds, minibar, in-room safe

Superior Room, 1 King Bed

  • Mountain view
  • 334 sq ft
  • Sleeps 2
  • 1 King Bed

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About this property

Mercure Canberra Belconnen

3.5-star hotel in Belconnen
Along with a restaurant, this smoke-free hotel has 2 bars/lounges and a fitness center. WiFi in public areas is free. Additionally, a snack bar/deli, a conference center, and a coffee shop/cafe are onsite. Housekeeping is available on request.
Mercure Canberra Belconnen offers 125 accommodations with minibars and safes. Pillowtop beds feature premium bedding. A pillow menu is available. 43-inch Smart televisions come with premium digital channels. Bathrooms include showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include complimentary bottled water and irons/ironing boards. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center.
Dining options at the hotel include a restaurant, a coffee shop/cafe, and a snack bar/deli. Guests can unwind with a drink at one of the hotel's 2 bars/lounges. Wireless Internet access is complimentary. This business-friendly hotel also offers a fitness center, multilingual staff, and tour/ticket assistance. Onsite parking is available (surcharge), along with a car charging station.

Mercure Canberra Belconnen is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning.
Selections Bistro - This restaurant serves dinner only. A children's menu is available.

Languages

Chinese (Cantonese), English, Filipino

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • Covered self parking on site (AUD 15 per night; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available for a fee: AUD 27 for adults and AUD 17 for children
  • 2 bars/lounges
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Selections Bistro

Things to do

  • Bicycle storage
  • Gym

Family friendly

  • Children's games
  • Crib (surcharge)
  • Highchair
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Conference center

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 8 accessible parking spaces
  • Elevator
  • Hardwood flooring in room
  • High-pile carpet in room
  • Smooth flooring in room
  • Tile flooring in public areas
  • Tile flooring in room
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 11 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2019
  • Comprehensive recycling policy
  • Double-glazed windows
  • Local artist showcase
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Traditional architecture
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Crib (surcharge)
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 43-inch smart TV with premium digital channels

Food and drink

  • Electric kettle
  • Free bottled water
  • Minibar
  • Tea bags/instant coffee

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 10:00 AM
Contactless check-out available

Special check-in instructions

The property charges 1.4 percent for credit card payments
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for AUD 60.0 per night
Cribs (infant beds) are available for AUD 10.0 per night

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A damage deposit of AUD 100 will be collected before check-in.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately AUD 27 for adults and AUD 17 for children
  • Covered self parking fee: AUD 15 per night (in/out privileges)
  • Crib (infant bed) fee: AUD 10.0 per night
  • Rollaway bed fee: AUD 60.0 per night
  • Credit card charges are subject to a surcharge of 1.4 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply

Property is also known as

Mercure Canberra Belconnen Hotel
Mercure Canberra Belconnen Belconnen
Mercure Canberra Belconnen Hotel Belconnen

Mercure Canberra Belconnen Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 287 out of 423 reviews
Rating 8 - Good. 101 out of 423 reviews
Rating 6 - Okay. 24 out of 423 reviews
Rating 4 - Poor. 6 out of 423 reviews
Rating 2 - Terrible. 5 out of 423 reviews

9.6/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Miriam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was very clean and comfortable especially the bed was very comfortable very spacious room
Stayed 2 nights in Feb 2025

10/10 Excellent

ruiping

Stayed 1 night in Feb 2025

8/10 Good

Elizabeth Ann

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel and staff there were excellent. Breakfast could be better.. I think the hot food was prepared for a 7.00a.m. opening and was singularly unappealing when i arrived at 9.00. Otherwise, cereals n fruit offered were fine
Stayed 6 nights in Feb 2025

10/10 Excellent

Lyndall

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed our stay! Thank you!
Stayed 1 night in Feb 2025

10/10 Excellent

Judy

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely room for great price. Clean and modern would stay again and would recommend
Stayed 1 night in Feb 2025

10/10 Excellent

Kathryn

Stayed 1 night in Feb 2025

10/10 Excellent

Jodi

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location , close to Canberra city. Peaceful location. Great rooms and facilities.Highly recommend
Stayed 1 night in Feb 2025

4/10 Poor

Myles

Liked: Cleanliness, staff & service
some feedback that may help improve your customers experience;- 1. Visability from street level is difficult- it is not easily distinguishable from adjoining shop fronts. Suggest a plaque at street level displaying 'Mercure' and 'Reception' will help. I drove past the entrance 3 times before asking a pedestrian for assistance. The Dry Cleaners next door dominate the visibility. 2. On check in- a diagram showing Hotell car parking navigation would be helpful. A simple diagram showing the Hotel parking is on 4 th level; follow the purple arrows; entry to hotel level parking is via the room key card; entry to all hotel levels from the car park is only via the lifts on level 4. Print this on the Room Number card. 3. A simple diagram printed on the back of the room key pass to indicate;- where to insert the card into the main power box on the RHS inside the door; where the key card pass is to be used eg. lifts; room door etc. 4. How to use the Do Not Disturb panel on the RHS of the entrance door; how to operate the AC controls. 5. The toilet paper is cheap and nasty and not befitting of a 4 star hotel. 6. The toilets do not thoroughly flush clean - suggest you leave a toilet brush next to the toilet.
Stayed 2 nights in Jan 2025

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort

Unpleasant and rudeness from chambermaids

Stay was alright, accessible to many amenities and front desk (manager) was lovely. Was about to give a good rating until unpleasantness and hostile manner of the staff members who were cleaning the rooms. The check out time was 10am, we came back 1010am (note that we have not checked out and return the cards), we came back to find that they were cleaning the room and left my belongings on their cleaning tray. I wanted clarify what was going on and was told that the front desk have not informed them that we have requested an extension and it’s not their problem. For a big chain like mercure, I find their professionalism lacking. It is inappropriate to remove the belongings when the guest has not checked out. So be wary and cautious of this.
Stayed 4 nights in Jan 2025

10/10 Excellent

Erica

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a beautiful hotel. Very clean and well kept. The staff are amazing
Stayed 5 nights in Jan 2025

10/10 Excellent

Paula

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great and convenient for shopping and eating and close to AIS which was the reason for our trip. Will stay again
Stayed 1 night in Jan 2025

10/10 Excellent

HAEJIN

Liked: Amenities
D
Stayed 1 night in Dec 2024

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good accommodation let down by services

Comfortable and in good shape. Price doesn't reflect service...or lack of...no pool or room service. Linked eating at Canberra Labor Club was a big let down. Good evening eating nearby is only open closer to weekends.
Stayed 2 nights in Jan 2025

10/10 Excellent

Lachlan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were nice and easy to sort out my room even on early arrival. Rooms were perfect
Stayed 2 nights in Nov 2024

10/10 Excellent

Shady

Stayed 1 night in Dec 2024

10/10 Excellent

stephanie

Stayed 1 night in Dec 2024

8/10 Good

Brett

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Be great to have a larger rainfall or shower head, other than this great stay, will be back.
Stayed 2 nights in Dec 2024

10/10 Excellent

Robert

Stayed 4 nights in Dec 2024

8/10 Good

Raju

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

10/10 Excellent

Natalie

Stayed 1 night in Nov 2024

8/10 Good

Andrew

Stayed 2 nights in Nov 2024

8/10 Good

Alistair

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was clean and the bed was super comfy
Stayed 1 night in Nov 2024

10/10 Excellent

Leanne

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place to stay

Great hotel. Would stay here again. Friendly reception. Room was very clean and modern. Lots of space. Comfortable. Was able to charge our electric vehicle for free in secure off street parking.
Stayed 3 nights in Nov 2024

10/10 Excellent

May Mylene

Stayed 1 night in Oct 2024

6/10 Okay

Julie, ST GEORGES BASIN

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
The glass doors and screens in the toilet and shower area needed a proper clean. The door to the toilet was wonky and could be a hazard
Stayed 1 night in Nov 2024