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Novotel Canberra

4.5 star property

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Photo gallery for Novotel Canberra

Lobby
Sports facility
Exterior
Indoor pool, a heated pool, open 6:00 AM to 10:00 PM, sun loungers
In-room safe, individually furnished, desk, laptop workspace

Reviews

7.2 out of 10
Good

Popular amenities

  • Hot Tub
  • Parking available
  • Bar

Explore the area

Map
65 Northbourne Avenue, Canberra, ACT, 2600
  • Australian National University
    ‪4 min walk‬
  • Canberra Centre
    ‪4 min walk‬
  • Australian War Memorial
    ‪4 min drive‬
  • Canberra, ACT (CBR-Canberra Intl.)
    ‪16 min drive‬

Room options

View all photos for Apartment, 1 Bedroom

Eco-friendly cleaning products

Apartment, 1 Bedroom

  • 430 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Balcony

32-inch flat-screen TV with digital channels, TV

Standard Room, 1 King Bed, Balcony

  • 344 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Room, 1 King Bed with Sofa bed

In-room safe, individually furnished, desk, laptop workspace

Executive Room, 1 King Bed with Sofa bed

  • 279 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 1 Queen Bed, Accessible

Standard Room, 1 Queen Bed, Accessible | In-room safe, individually furnished, desk, laptop workspace

Standard Room, 1 Queen Bed, Accessible

  • 226 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed

In-room safe, individually furnished, desk, laptop workspace

Standard Room, 1 King Bed

  • 280 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed

Standard Room, 1 Queen Bed | In-room safe, individually furnished, desk, laptop workspace

Standard Room, 1 Queen Bed

  • 226 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Executive Room, 1 King Bed

In-room safe, individually furnished, desk, laptop workspace

Executive Room, 1 King Bed

  • 279 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds

Standard Room, 2 Double Beds | In-room safe, individually furnished, desk, laptop workspace

Standard Room, 2 Double Beds

  • 291 sq ft
  • Sleeps 4
  • 2 Double Beds

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View from room

Crowne Plaza Canberra by IHG

  • Pool
  • Kids pool
  • Free WiFi
  • Restaurant
4.2 out of 5, Very Good, (1001)
The price is $183
per night
$201 total
includes taxes & fees
May 14 - May 15
Crowne Plaza Canberra by IHG

About this property

Novotel Canberra

4.5-star hotel in Canberra City Centre
Along with an indoor pool, this hotel has a restaurant and a fitness center. WiFi in public areas is free. Additionally, a bar/lounge, a snack bar/deli, and a sauna are onsite. Housekeeping is available on request.
Novotel Canberra offers 286 accommodations with laptop-compatible safes and slippers. These individually furnished accommodations have separate sitting areas. 32-inch flat-screen televisions come with digital channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This Canberra hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

An indoor pool and a hot tub are on site. Other recreational amenities include a sauna and a fitness center.
In addition to an indoor pool, Novotel Canberra provides a hot tub, a sauna, and a fitness center. Dining options at the hotel include a restaurant and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with complimentary wireless Internet access.

7 meeting rooms are available. This business-friendly hotel also offers a terrace, multilingual staff, and concierge services. Limited onsite parking is available on a first-come, first-served basis (surcharge).

Novotel Canberra has designated areas for smoking.

Buffet breakfasts are available for a surcharge on weekdays between 6:30 AM and 9:30 AM and on weekends between 6:30 AM and 10:30 AM.
First Edition - This restaurant serves breakfast, dinner, and light fare. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered. Reservations are required.
First Edition Bar - This bar serves lunch and light fare. Open daily.
Room service (during limited hours) is available.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Self parking on site (AUD 32 per night; includes in/out privileges)
  • Limited onsite parking

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 9:30 AM on weekdays and 6:30 AM to 10:30 AM on weekends; AUD 30 to 35 per person
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • First Edition
  • First Edition Bar

Things to do

  • Gym
  • Heated pool
  • Hot tub
  • Indoor pool
  • Sauna
  • Steam room
  • TV in common areas

Family friendly

  • In-room crib
  • Indoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 7 meeting rooms
  • Conference center

Outdoors

  • Outdoor furniture
  • Pool loungers
  • Terrace
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Area rugs in public areas
  • Elevator
  • Hardwood flooring in public areas
  • Tile flooring in public areas
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 9 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas (fines apply)
  • Double-glazed windows
  • Local artist showcase
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with digital channels

Food and drink

  • Limited room service
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Separate sitting area
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in fee: AUD 80
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

The property charges 1.4 percent for credit card payments
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 15 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for AUD 60.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately AUD 30 to 35 for adults, and AUD 0 to 16 for children
  • Self parking fee: AUD 32 per night (in/out privileges)
  • Early check-in fee: AUD 80 (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: AUD 60.0 per night
  • Credit card charges are subject to a surcharge of 1.4 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 6:00 AM to 10:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

Property is also known as

Canberra Novotel
Novotel Canberra Hotel
Novotel Canberra
Novotel Hotel Canberra
Novotel Canberra Hotel
Novotel Canberra Hotel Canberra
Novotel Canberra Canberra
Novotel Canberra Hotel Canberra

Novotel Canberra Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 279 out of 1000 reviews
Rating 8 - Good. 304 out of 1000 reviews
Rating 6 - Okay. 204 out of 1000 reviews
Rating 4 - Poor. 139 out of 1000 reviews
Rating 2 - Terrible. 74 out of 1000 reviews

7.6/10

Cleanliness

7.8/10

Staff & service

7.2/10

Amenities

7.0/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

Michael

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Location great, check in slow!

Very convenient location but geez check in could be a lot quicker! They have self service kiosks to check in but they didn’t work. A queue of people waiting not sure why it was such a slow process!
Stayed 1 night in Jan 2025

8/10 Good

Samantha

Stayed 2 nights in Jan 2025

6/10 Okay

Peter

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Bathroom was aged. Bath was rusty very worn out.
Stayed 1 night in Jan 2025

4/10 Poor

Madeleine

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2025

6/10 Okay

Alvinesh

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Pool was very very cold . Heater wasn’t turned on for both the days
Stayed 2 nights in Jan 2025

4/10 Poor

Neha

Stayed 1 night in Jan 2025

6/10 Okay

Pradhiban

Traveled with family and small children
Liked: Cleanliness, staff & service
Clean rooms and great location - close to shops, cafes and restaurants. In terms of hotel facilities - we’ve stayed at many hotels - including other Accor ones - around the world and this was below par. Housekeeping wraps up by 1pm, so if you want rooms cleaned, that won’t happen again until the next day. Service at check in not as warm and welcoming as in other hotels. The breakfast buffet was boring and had very view options. People are still paying good money for this so it should be better. At other buffets, you are led to a table and coffee orders are taken. Here, you have to pay an extra charge for coffee if you want it made, otherwise you make your own coffee at a machine that literally serves water. Shout out to Kenneth who went above and beyond for us at the buffet, apologised for the limited options (not his fault), and made us amazing cappuccinos. Overall, great location, clean rooms but compared to other Accor hotels we’ve stayed at in Australia and globally, this one has a lot to live up to.
Stayed 2 nights in Jan 2025

10/10 Excellent

Justine

Traveled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Great location.
Stayed 2 nights in Jan 2025

6/10 Okay

Carla

Traveled with family and small children
Liked: Cleanliness
Disliked: Property conditions & facilities
Room was very dated. The pool in summer was so cold we couldn’t use it. There are nicer hotels in the area in the same price range that I would try first before coming back here.
Stayed 1 night in Dec 2024

8/10 Good

Scott

Traveled with family and small children
Liked: Staff & service
The Novotel is so close to the Canberra centre and a myriad of eating places. It is well located near public transport (Bus Taxi and Light rail) It has a nice pool and good food options. I stayed on the 1st level and found that the rooms could do with a bit of a freshen up. But overall we enjoyed our stay, i would stay here again.
Stayed 4 nights in Jan 2025

2/10 Terrible

Lachlan

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Unfortunately, our family had a car accident on the way to our holiday in canberra. This hotel then refused to refund (any??) of the money paid to stay several nights there. So whilst the facilities may in fact be great, we cannot in good conscience recommend you stay at such an immoral, unethical and arguably unlawful establishment. Your call.
Stayed 2 nights in Jan 2025

2/10 Terrible

Marvin

Stayed 1 night in Jan 2025

10/10 Excellent

Nathan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Close to awesome cafes and shops
Stayed 2 nights in Jan 2025

8/10 Good

Jebby

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2025

6/10 Okay

Eugene

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Stayed 4 nights in Jan 2025

6/10 Okay

Georgina

Disliked: Staff & service
The reception staff were pretty useless... waited a long time to be served. Didn't answer the phones when I called from my room. There were no towels available at the pool and no one seemed to replace them at any point while I was there. One of the lifts also smelled like beer and vommit when I left at 5am to go to the airport but no staff seemed to be on duty during the night to clean it. None of these things mattered too much for a one night stay but I wouldn't choose to stay longer.
Stayed 1 night in Jan 2025

10/10 Excellent

Scott

Traveled with family
Liked: Amenities
Staff were excellent! The property is starting to get tired but the facilities were good. Parking was the only negative.
Stayed 2 nights in Jan 2025

8/10 Good

Jamie

Stayed 1 night in Jan 2025

6/10 Okay

Sammy

Traveled with family and small children
Location is excellent. Hotel room is good. But they have pillows that look big but squash into nothing and mattress that is way too soft for a good nights sleep.
Stayed 4 nights in Jan 2025

4/10 Poor

Lee

Business traveler
Disliked: Cleanliness, property conditions & facilities

Not great Novotel

Very outdated and tired. I expect better from Novotel. Cleanliness was a bit hit and miss too.
Stayed 3 nights in Jan 2025

6/10 Okay

Ondriea

Liked: Staff & service, room comfort
Stayed 2 nights in Jan 2025

6/10 Okay

Lisa

Traveled with family
Disliked: Staff & service
The pool was cold, lifts were tricky but good location
Stayed 1 night in Jan 2025

10/10 Excellent

glenn

Liked: Staff & service, property conditions & facilities
the parking was too expensive and the television didn't get good reception
Stayed 6 nights in Jan 2025

8/10 Good

Julie

Stayed 1 night in Jan 2025

8/10 Good

Jonathon

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great hotel in the middle of Canberra. It's right next to a tram stop and there are plenty of places to eat nearby, and a good coffee place across the road. The pool is good. Breakfast was too expensive so we did not get that -- there are lots of places to eat nearby as I mentioned. The bathtub was good. Window nice and clean -- we even saw the window cleaner at work while we were there. I liked the late checkout (11am). Overall good but it was a little cramped, and the parking price was too high. One more chair would have been very convenient.
Stayed 1 night in Jan 2025