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AVA Resort Cancun

5.0 star property

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Photo gallery for AVA Resort Cancun

Free minibar, in-room safe, desk, blackout drapes
Sauna, hot tub, steam room, body treatments, hydrotherapy
Free minibar, in-room safe, desk, blackout drapes
Reception
Exterior

Reviews

7.6 out of 10
Good

Popular amenities

  • Pool
  • Bar
  • All inclusive
  • Breakfast included
  • Room service

Explore the area

Map
Blvd. Kukulcán 25.3, Zona Hotelera, Cancun, QROO, 77500
  • Ventura Park Cancun
    ‪5 min drive‬
  • Riviera Cancun Golf Resort
    ‪8 min drive‬
  • Moon Palace Golf Club
    ‪17 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪15 min drive‬

Room options

View all photos for Panoramic Suite Two-Bedroom

Free minibar, in-room safe, desk, blackout drapes

Panoramic Suite Two-Bedroom

  • 1313 sq ft
  • Ocean view
  • Sleeps 6
  • 1 Queen Bed and 1 King Bed

View all photos for F&F Sundeck Suite

Free minibar, in-room safe, desk, blackout drapes

F&F Sundeck Suite

  • 635 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 2 Double Sofa Beds

View all photos for Penthouse-Suite One-Bedroom

Free minibar, in-room safe, desk, blackout drapes

Penthouse-Suite One-Bedroom

  • 1356 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Oceanfront F&F

Free minibar, in-room safe, desk, blackout drapes

Oceanfront F&F

  • 614 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 2 Double Sofa Beds

View all photos for Panoramic Suite Two-Bedroom King & King

Free minibar, in-room safe, desk, blackout drapes

Panoramic Suite Two-Bedroom King & King

  • 1324 sq ft
  • Ocean view
  • Sleeps 4
  • 2 King Beds

View all photos for Oceanfront Two Queen Beds

Free minibar, in-room safe, desk, blackout drapes

Oceanfront Two Queen Beds

  • 463 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Central Oceanfront

Free minibar, in-room safe, desk, blackout drapes

Central Oceanfront

  • 581 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Panoramic Suite Four-Bedroom

Free minibar, in-room safe, desk, blackout drapes

Panoramic Suite Four-Bedroom

  • 1787 sq ft
  • Ocean view
  • Sleeps 12
  • 1 Double Sofa Bed, 2 Queen Beds and 2 King Beds

View all photos for Panoramic Suite Three-Bedroom

Free minibar, in-room safe, desk, blackout drapes

Panoramic Suite Three-Bedroom

  • 1798 sq ft
  • Ocean view
  • Sleeps 8
  • 1 Queen Bed and 2 King Beds

View all photos for Gala Oceanfront Suite Two-Bedroom

Free minibar, in-room safe, desk, blackout drapes

Gala Oceanfront Suite Two-Bedroom

  • 1356 sq ft
  • Ocean view
  • Sleeps 6
  • 1 Queen Bed, 1 Double Sofa Bed and 1 King Bed

View all photos for Oceanfront Central Suite

Free minibar, in-room safe, desk, blackout drapes

Oceanfront Central Suite

  • 1668 sq ft
  • Ocean view
  • Sleeps 6
  • 1 Double Sofa Bed, 1 King Bed and 2 Queen Beds

View all photos for Oceanfront King Accesible

Oceanfront King Accesible | Free minibar, in-room safe, desk, blackout drapes

Oceanfront King Accesible

  • 463 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Oceanfront Couples

Free minibar, in-room safe, desk, blackout drapes

Oceanfront Couples

  • 484 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Oceanfront King

Free minibar, in-room safe, desk, blackout drapes

Oceanfront King

  • 463 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Gala Oceanfront Suite One-Bedroom

Free minibar, in-room safe, desk, blackout drapes

Gala Oceanfront Suite One-Bedroom

  • 926 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Penthouse-Suite Two-Bedroom

Free minibar, in-room safe, desk, blackout drapes

Penthouse-Suite Two-Bedroom

  • 1808 sq ft
  • Ocean view
  • Sleeps 6
  • 1 King Bed and 1 Queen Bed

Family Room -8 Guests- Luxury With Sea View

  • Sea view
  • Sleeps 12
  • 4 Full Bed(s) and 2 King Bed(s)

Double Suite Superior With Sea View

  • Sea view
  • Sleeps 2
  • 1 King Bed(s)

Family Suite -6 Guests- Luxury With Sea View

  • Sea view
  • Sleeps 6
  • 2 Full Bed(s) and 1 King Bed(s)

Family Suite -5 Guests- Superior With Sea View

  • Sea view
  • Sleeps 5
  • 2 Full Sofa Bed(s) and 1 King Bed(s)

Double Suite Superior With Sea View

  • Sea view
  • Sleeps 2
  • 1 King Bed(s)

Quadruple Suite Luxury With Sea View

  • Sea view
  • Sleeps 4
  • 2 King Bed(s)

Double Room Deluxe With Sea View

  • Sea view
  • Sleeps 4
  • 1 Full Sofa Bed(s) and 1 King Bed(s)

Family Suite -8 Guests- Luxury With Sea View

  • Sea view
  • Sleeps 8
  • 2 Full Sofa Bed(s) and 2 King Bed(s)

Family Room -6 Guests- Luxury With Sea View

  • Sea view
  • Sleeps 6
  • 1 Full Sofa Bed(s) and 2 Full Bed(s) and 1 King Bed(s)

Family Suite -5 Guests- Superior With Sea View

  • Sea view
  • Sleeps 5
  • 2 Full Sofa Bed(s) and 1 King Bed(s)

Family Suite -6 Guests- Luxury With Sea View

  • Sea view
  • Sleeps 6
  • 1 Full Sofa Bed(s) and 2 Full Bed(s) and 1 King Bed(s)

Quadruple Room Deluxe With Sea View

  • Sea view
  • Sleeps 4
  • 2 Full Bed(s)

Family Suite -6 Guests- Luxury With Sea View

  • Sea view
  • Sleeps 6
  • 1 Full Sofa Bed(s) and 2 Full Bed(s) and 1 King Bed(s)

Similar properties

Aerial view

Moon Palace Cancun - All Inclusive

  • Pool
  • All inclusive
  • Spa
  • Kids pool
4.1 out of 5, Very Good, (2605)
The price is $480
per night
$585 total
includes taxes & fees
Mar 25 - Mar 26
Moon Palace Cancun - All Inclusive

About this property

AVA Resort Cancun

5-star Cancun resort steps from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park
Catch some rays at the beach or spend the day relaxing at AVA Resort Cancun's full-service spa. Then enjoy a meal at one of the resort's 14 restaurants. Change of towels is available on request.
AVA Resort Cancun offers 1622 air-conditioned accommodations, which are accessible via exterior corridors and feature outdoor private hot tubs and tablet computers. 65-inch LED televisions come with cable channels and pay movies. Espresso makers and free minibar items are provided. Bathrooms include bathtubs or showers with rainfall showerheads, bathrobes, and hair dryers.

This Cancun resort provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks and safes, as well as phones; local, long-distance, and international calls are all complimentary (restrictions may apply). Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

6 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a complimentary water park and a fitness center.

Children under 12 years old are not allowed in the swimming pool without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

Spa Wellness has 10 treatment rooms. Services include deep-tissue massages, sports massages, facials, and body wraps. The spa is equipped with a sauna, a hot tub, and a steam room. A variety of treatment therapies are provided, including hydrotherapy. The spa is open daily.
AVA Resort Cancun is an all-inclusive resort. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

AVA Resort Cancun features a full-service spa, a complimentary water park, and 6 outdoor swimming pools. Dining is available at one of the resort's 14 restaurants and guests can grab coffee at one of the 2 coffee shops/cafes. Guests can unwind with a drink at one of the resort's bars, which include 2 swim-up bars and 4 bars/lounges. Guests can enjoy a complimentary breakfast each morning. Wireless Internet access is complimentary.

This all-inclusive resort also offers a children's pool, a nightclub, and a fitness center. Onsite covered valet parking is complimentary.

AVA Resort Cancun has designated areas for smoking.

A complimentary full breakfast is served each morning between 7:00 AM and noon.
AVA Resort Cancun has 14 restaurants on site.
Late night fare is available from 24-hour room service.

All inclusive details

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)

Water activities

Kayaking

Land activities

Fitness facilities
Kids club

Lessons/classes/games

Aerobics
Cooking
Yoga

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs
Onsite live performances

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free covered valet parking on site

Food and drink

  • Free full breakfast available daily 7:00 AM to noon
  • 14 restaurants
  • 2 coffee shops/cafes
  • 2 poolside bars
  • 2 swim-up bars
  • 4 bars/lounges

Things to do

  • 18-hole adjacent golf course
  • 6 outdoor pools
  • Arcade/game room
  • Children's pool
  • Evening entertainment
  • Free children's club
  • Free water park
  • Full-service spa
  • Gym
  • Kayaking
  • Nightclub
  • Paddleboard
  • Shopping mall

Family friendly

  • 6 outdoor pools
  • Arcade/game room
  • Children's games
  • Children's pool
  • Free children's club
  • Free water park access
  • Laundry facilities
  • Trampoline

Conveniences

  • 24-hour front desk
  • ATM
  • Guidebooks
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Conference center
  • Meeting rooms

Outdoors

  • Garden
  • On the beach
  • Outdoor furniture
  • Pool umbrellas
  • Terrace

Full-service spa

  • 10 treatment rooms
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room

Accessibility

  • Area rugs in public areas
  • No elevator
  • Tile flooring in public areas
  • Tile flooring in room

More

  • 2 buildings
  • 9 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Built in 2024
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 65-inch LED TV with cable channels
  • Pay movies
  • Tablet computer

Food and drink

  • 24-hour room service
  • Espresso maker
  • Free stocked minibar
  • Meal delivery service
  • Restaurant dining guides

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Electrical adapters
  • Free international calls
  • Free local calls
  • Free long-distance calls
  • LED lighting
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a smoke detector and outdoor lighting

We should mention

This property does not have elevators
Reservations are required for golf tee times, massage services, and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
Children under 12 years old are not allowed in the swimming pool without adult supervision

AVA Resort Cancun Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 65 out of 150 reviews
Rating 8 - Good. 32 out of 150 reviews
Rating 6 - Okay. 18 out of 150 reviews
Rating 4 - Poor. 15 out of 150 reviews
Rating 2 - Terrible. 20 out of 150 reviews

8.6/10

Cleanliness

8.0/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Stuart

Liked: Cleanliness
Room service was a major issue. The property is nice and our room was fantastic but they are too new in my opinion and staffing seems to be an issue. Less English speaking staff than typical of that type of resort. They tried hard but I will wait a year or two before going back once they have worked out the kinks.
Stayed 3 nights in Dec 2024

10/10 Excellent

Leslie

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service by the pool. Great customer service at front desk on reminding us to reserve a place at a certain restaurant
Stayed 4 nights in Nov 2024

8/10 Good

Leina

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
room service for food order takes over 45 min and not all food was available and was not that great. Also evening dining area needs to make a reservation ahead and if we miss it cannot walk in…. However, kids club was great and all the staffs members were great. House cleaning people are very good too. Clean our room regularly and appreciate it. Buffet areas is over all great service except Hamburgers are out quickly and my kids could not eat at all….
Stayed 4 nights in Nov 2024

10/10 Excellent

Hyun

Stayed 4 nights in Sep 2024

10/10 Excellent

Muhammad

Traveled with family and small children, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a new property with an upscale facility and a great dining experience. The hotel has friendly staff and great service throughout the hotel—multiple programs for all ages.
Stayed 3 nights in Nov 2024

10/10 Excellent

pavel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked the hotel, beautiful, modern, nice and clean. Nice staff, good beach, beautiful saltwater pool, good food.
Stayed 6 nights in Nov 2024

8/10 Good

Castillo

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice resort but a bit too far from the main downtown area of Cancun
Stayed 6 nights in Nov 2024

10/10 Excellent

jadzia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2024

8/10 Good

Jesus

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Forgot my car key in the hotel room. I called the front desk who's transferred me three times. The loss prevention representative told me I had to send an email request out, and she advised me she would call me back to have someone check the safe, but she never did. I had to call back just to be given the runaround. I did not get my key back and had to pay 1k for a replacement part. Word of advice: ensure you have everything before checking out because you'll probably not get your property back.
Stayed 3 nights in Nov 2024

6/10 Okay

Noe

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2024

10/10 Excellent

Admiral

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2024

2/10 Terrible

Vlaun

Stayed 2 nights in Oct 2024

10/10 Excellent

Dariusz, utica

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place with amazing food
Stayed 8 nights in Oct 2024

8/10 Good

Ao

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
After a couple of negative reviews, we still decided to go visit this property. Overall, it is good. I will detail some pros and cons. Pros: 1. New and stylish. This property is very new, and the design is modern with a unique taste. I have to say they put a lot of effort into it. By walking in the property, I feel enjoyable. 2. The restaurants are well presented. Six restaurants: Asian, French, Italian, Mexican, Steakhouse and Mediterranean. The food is decent, the design is special to the restaurant theme, and the service is tentative. My favorite is the steakhouse and French. However, the Asians and French are adults only. 3. The bakery is a surprise. They have a really good bakery chef and you'll love the pastry and coffee there. 4. The kids club is really huge and there are many activities to get involved in, though the lighting is very "disco" style. Not sure why they dim the light for the kids club. Cons: 1-The buffet is definitely below average. Only breakfast and lunch are provided. Stations are spread and disorganized. Options are very limited. No mussels or fresh shrimp, let alone lobster or oysters. Very disappointed. 2-Staff are friendly but some are English limited, thus there might be some communication difficulties. 3-Many places are not open yet, for example the floating thing on the bay and the laser tag. I heard they will have another 6 months until fully open. 4-Mosquitos were everywhere. Not sure if it's the season or this property.
Stayed 4 nights in Nov 2024

8/10 Good

Amanda

Traveled with group
Liked: Cleanliness, staff & service
Service was great.
Stayed 6 nights in Oct 2024

10/10 Excellent

Daryna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect
Stayed 5 nights in Oct 2024

4/10 Poor

Julijana

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
This property is not near any restaurants or even on a nice beach like the hotels in the hotel zone. The beach is a lagoon with brown water, and alligators in the area. They advertised all the restaurants in the hotel, however only a handful of them are open. Beware, the hotel is still under construction and the top two floors are under construction, including many parts of the hotel. The hotel is about 10 minutes from the airport, so you are burdened by the flights coming in and out. The lagoon pool was nothing to write home about either. The liner pool must have been leaking due to the water diminishing daily. The food and drinks were good at most of the restaurants, but you have to ask for the top-shelf liquors. However, the staff was amazing!
Stayed 6 nights in Oct 2024

10/10 Excellent

Jeen Hee, Chino Hills

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the staff, I loved the atmosphere, I loved everything about Ava! Such an awesome experience! Will definitely be back with family!
Stayed 5 nights in Oct 2024

6/10 Okay

Sonia

Traveled with family
The property one day will be great potential but the building still has leaks. Staff not fully trained. Buffet not enough options
Stayed 3 nights in Sep 2024

6/10 Okay

Lee Beom

Stayed 4 nights in Aug 2024

4/10 Poor

Laura

Traveled with group, Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
I was so excited to stay here, but we were thoroughly disappointed in the resort. It was still massively under construction, noisy, very dirty, and we had to walk through so much of it to get to our elevator for our room. The resort is gigantic, and there is a lot of walking and a lot of food options, but so much of it was still not done and we were not able to utilize all of the amenities that we were expecting. It was a very very boring resort, with calm music throughout the entire place, no matter what area of the pool you’re at. There is zero entertainment crew, and nothing to do in the evenings, except one night, there was live music inside, but in a very small bar area with no room to dance. We had brought a speaker outside by the pool, and mgmt. came over and said it was against the rules & to use headphones. I had to turn it off & the other guests near us were mad that my music got turned off too. VERY BORING RESORT. Ava was overly staffed with few customers at the resort (3:1 ratio) & we had absolutely terrible service most of the time. There were a few exceptions of excellent employees, which I commended, told leadership about & tipped them all heavily. The amount of times we waited for service, or just told ‘no’, was unacceptable! On the 4th day, I expressed our concerns with mgmt. & Oscar was understanding & helpful & did his best to make the remaining 2 days of our stay more enjoyable all around. Ava is overpriced & disappointing in 2024!
Stayed 5 nights in Aug 2024

2/10 Terrible

YING YI

Disliked: Cleanliness, property conditions & facilities
Stayed 4 nights in Aug 2024

8/10 Good

woo kyung

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities
The hotel and service are what you expect of an 5 stars resort. However there are still areas that are under construction. I will recommend to wait until the end of the year to book here. With that said we will be coming back in a year or two.
Stayed 4 nights in Aug 2024

6/10 Okay

Anjli

Liked: Staff & service
Disliked: Property conditions & facilities
Loved the food as well as service in restaurants and poolside. Our room was swept out mopped. Just had beds made which was annoying as we did venture to the beach a few times. The kids club does not allow parts to come in with the kids and the kids need to do the scheduled activity. They aren't allowed to just go and play which was unfortunate. The is family time from 4-5 though. Bathroom intermittently had sewage smell which we couldn't figure out as someone's it smells great and others was just terrible. Even with everything fully open I doubt we will be back.
Stayed 7 nights in Aug 2024

10/10 Excellent

Lenard

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Aug 2024