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Renovated Aloft Cancun

3.5 star property

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Photo gallery for Renovated Aloft Cancun

View from property
Restaurant
Lobby sitting area
Lobby sitting area
Property amenity

Reviews

8.4 out of 10
Very good

Popular amenities

  • Breakfast available
  • Bar
  • Housekeeping
  • Pet friendly

Explore the area

Map
Boulevard Kukulcan Km 9, Mz 48 L-8-1, Zona Hotelera, Cancun, QROO, 77500
  • Caracol Beach
    ‪3 min walk‬
  • Cancun Convention Center
    ‪4 min walk‬
  • La Isla Shopping Mall
    ‪4 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪24 min drive‬

Room options

View all photos for aloft, Room, 1 King Bed, Non Smoking

Minibar, in-room safe, desk, laptop workspace

aloft, Room, 1 King Bed, Non Smoking

  • Lagoon view
  • Sleeps 2
  • 1 King Bed

View all photos for aloft, Room, 2 Queen Beds, Non Smoking, Lagoon View

aloft, Room, 2 Queen Beds, Non Smoking, Lagoon View | Minibar, in-room safe, desk, laptop workspace

aloft, Room, 2 Queen Beds, Non Smoking, Lagoon View

  • Lagoon view
  • 309 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for aloft, Room, 1 King Bed, Non Smoking, Ocean View

aloft, Room, 1 King Bed, Non Smoking, Ocean View | Minibar, in-room safe, desk, laptop workspace

aloft, Room, 1 King Bed, Non Smoking, Ocean View

  • Ocean view
  • 309 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for aloft, Room, 2 Queen Beds, Non Smoking

aloft, Room, 2 Queen Beds, Non Smoking | Minibar, in-room safe, desk, laptop workspace

aloft, Room, 2 Queen Beds, Non Smoking

  • Lagoon view
  • 309 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for aloft, Room, 1 King Bed, Non Smoking, Lagoon View

Minibar, in-room safe, desk, laptop workspace

aloft, Room, 1 King Bed, Non Smoking, Lagoon View

  • Lagoon view
  • 309 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for aloft, Room, 2 Queen Beds, Non Smoking, Ocean View

Beach/ocean view

aloft, Room, 2 Queen Beds, Non Smoking, Ocean View

  • Ocean view
  • 309 sq ft
  • Sleeps 4
  • 2 Queen Beds

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About this property

Renovated Aloft Cancun

3.5-star Cancun hotel, connected to the convention center in Zona Hotelera
Along with an outdoor pool, this smoke-free hotel has a restaurant and a 24-hour fitness center. WiFi in public areas is free. Other amenities include a bar/lounge, a snack bar/deli, and conference space. Housekeeping is available on request.
Aloft Cancun offers 177 air-conditioned accommodations with minibars and safes. 42-inch LCD televisions come with satellite channels. Bathrooms include showers with rainfall showerheads, designer toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and change of bedsheets can be requested. Housekeeping is provided on request.

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.

Guests under 18 years old are not allowed in the fitness facility.

The recreational activities listed below are available either on site or nearby; fees may apply.

Aloft Cancun features an outdoor pool and a 24-hour fitness center. Dining options at the hotel include a restaurant and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with complimentary wireless Internet access.

Event facilities measuring 366 square feet (34 square meters) include conference space. This business-friendly hotel also offers multilingual staff, tour/ticket assistance, and dry cleaning/laundry services.

Aloft Cancun is a smoke-free property.

Continental breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10:00 AM.
NOOK - Onsite restaurant.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Wheelchair-accessible parking available
  • Onsite parking options include a carport

Food and drink

  • Daily continental breakfast available 6:30 AM to 10:00 AM for a fee: MXN 270 for adults and MXN 135 for children
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • NOOK

Things to do

  • 24-hour gym
  • Billiards/pool table
  • Outdoor pool
  • TV in common areas

Family friendly

  • In-room crib
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • 366 square feet of conference space
  • Meeting room

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Handrails in stairways
  • Low-height counter and sink
  • Stair-free path to entrance
  • Transfer shower
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-width doorways (1 inch wide)

More

  • 1 building
  • 10 floors
  • Banquet hall
  • Built in 2013
  • Comprehensive recycling policy
  • No plastic coffee stirrers
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 42-inch LCD TV with satellite channels

Food and drink

  • Minibar
  • Tea bags/instant coffee

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in fee: MXN 1140
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: MXN 1140
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of MXN 1000 per accommodation, per night
Welcoming dogs and cats only
Food and water bowls are available

Children and extra beds

Children are welcome
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: MXN 2000 per accommodation, per night
  • Service fee: MXN 60 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for continental breakfast: approximately MXN 270 for adults and MXN 135 for children
  • Pet fee: MXN 1000 per accommodation, per night
  • Early check-in fee: MXN 1140 (subject to availability)
  • Late check-out fee: MXN 1140 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

Pool access available from 8:00 AM to 10:00 PM
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply
Guests under 18 years old are not allowed in the fitness facility
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Aloft Cancun
Aloft Hotel Cancun
Cancun Aloft
Aloft Cancun Hotel

Renovated Aloft Cancun Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 43 out of 82 reviews
Rating 8 - Good. 21 out of 82 reviews
Rating 6 - Okay. 9 out of 82 reviews
Rating 4 - Poor. 6 out of 82 reviews
Rating 2 - Terrible. 3 out of 82 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Shelley

Business traveler
Convenient for a conference. Restaurants, 2 starbucks, a supermarket, circle k, pharmacy and beach access ( across the road) all nearby. The only thing that was inconvenient was the 2nd elevator had been down for sometime and was still down during the week stay ..full hotel and 2 conference events so long wait times. Also, the lotion in the bathroom in my room was not replenished the last 3-4 days. The shampoo ran out in the shower the last 2 days and the conditioner in the shower I swear was body lotion. Terrible. Room was nice and clean though. Nice friendly and helpful staff!
Stayed 8 nights in Apr 2025

8/10 Good

Aida

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel bien situé proche de deux plages à distance de marche. On a aimé la proximité de l'épicerie, plusieurs restaurants autour. Excellent déjeuner (en supplément) Personnel courtois et serviable. Nous avons aimé notre visite.
Stayed 2 nights in Apr 2025

8/10 Good

Ginella

Traveled with partner
Liked: Cleanliness, staff & service, amenities
They were repairing one elevator
Stayed 1 night in Apr 2025

4/10 Poor

Robert

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Check-in expects
Stayed 1 night in Apr 2025

8/10 Good

Sowmik Reddy

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 5 nights in Apr 2025

8/10 Good

Orlando

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2025

10/10 Excellent

Henrique Takechi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2025

10/10 Excellent

Violetta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed at this hotel for a week and overall had a very pleasant experience. The service was great — the staff were always friendly, helpful, and welcoming, which made my stay even more enjoyable. The hotel is in a very convenient location, close to all amenities, making it easy to get around and explore the area. The only downside was the elevator. It often took a very long time to arrive, and at times it would even skip my floor entirely while I was waiting. Because of that, I found myself taking the stairs most of the time, which wasn’t ideal. Aside from the elevator issue, everything else was great. I’d still recommend this hotel for its excellent service and location — just be prepared for a bit of a wait if you’re relying on the elevator!
Stayed 8 nights in Apr 2025

10/10 Excellent

Alejandro

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Looks like the property had renovations done. The hotel looks much better now.
Stayed 3 nights in Apr 2025

8/10 Good

Israel

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2025

10/10 Excellent

Shelley

Liked: Cleanliness, staff & service, property conditions & facilities
Nice location
Stayed 1 night in Apr 2025

10/10 Excellent

Joanne

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

10/10 Excellent

Vita

Stayed 3 nights in Apr 2025

10/10 Excellent

FANILOTIANA

Stayed 8 nights in Mar 2025

10/10 Excellent

Belal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Feb 2025

8/10 Good

Keegan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was not aware of the free Open Bar at the rooftop pool from 11a-11p. But did get ill from bad ice afterwards. Also, car park only fits compact cars, so glad we didn't have a suburban this trip! But overall great spot, comfortable rooms, good value. Would return.
Stayed 1 night in Mar 2025

8/10 Good

Maria

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Amy

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When our flight was delayed we had to find another hotel to stay at. This hotel was great! The rooftop pool with a swim up bar was a good way to end our trip.
Stayed 1 night in Mar 2025

8/10 Good

carlos

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2025

10/10 Excellent

LUIS

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

10/10 Excellent

karl

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Great
Stayed 3 nights in Feb 2025

10/10 Excellent

Tucker

Traveled with group
Liked: Cleanliness, staff & service
Very friendly and accommodating service!
Stayed 7 nights in Mar 2025

10/10 Excellent

Fabio

Liked: Cleanliness, staff & service, property conditions & facilities

Bem localizado

Hotel entrega de acordo com o preço. Preço honesto e luxo honesto. O rapaz que leva as malas para o quarto foi super atencioso, deu dicas, desenhou um mapa apontando onde era bom conhecer, como entrar nas praias, e tirou todas as nossas dúvidas. Ele foi ótimo. Parabéns
Stayed 1 night in Mar 2025

10/10 Excellent

Mohammed

Liked: Cleanliness, staff & service, property conditions & facilities
Its a nice place with wonderful people
Stayed 5 nights in Mar 2025

8/10 Good

Jose Luis

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025