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Aloft Cancun

3.5 star property

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Photo gallery for Aloft Cancun

View from property
Bar (on property)
Exterior
Property amenity
Reception

Reviews

7.8 out of 10
Good

Popular amenities

  • Breakfast available
  • Bar
  • Housekeeping
  • Pet friendly

Explore the area

Map
Boulevard Kukulcan Km 9, Mz 48 L-8-1, Zona Hotelera, Cancun, QROO, 77500
  • Caracol Beach
    ‪3 min walk‬
  • Cancun Convention Center
    ‪4 min walk‬
  • La Isla Shopping Mall
    ‪4 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪24 min drive‬

Room options

View all photos for aloft, Room, 1 King Bed, Non Smoking

Minibar, in-room safe, desk, laptop workspace

aloft, Room, 1 King Bed, Non Smoking

  • Lagoon view
  • Sleeps 2
  • 1 King Bed

View all photos for aloft, Room, 2 Queen Beds, Non Smoking, Lagoon View

aloft, Room, 2 Queen Beds, Non Smoking, Lagoon View | Minibar, in-room safe, desk, laptop workspace

aloft, Room, 2 Queen Beds, Non Smoking, Lagoon View

  • 309 sq ft
  • Lagoon view
  • Sleeps 4
  • 2 Queen Beds

View all photos for aloft, Room, 1 King Bed, Non Smoking, Ocean View

aloft, Room, 1 King Bed, Non Smoking, Ocean View | Minibar, in-room safe, desk, laptop workspace

aloft, Room, 1 King Bed, Non Smoking, Ocean View

  • 309 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for aloft, Room, 2 Queen Beds, Non Smoking

aloft, Room, 2 Queen Beds, Non Smoking | Minibar, in-room safe, desk, laptop workspace

aloft, Room, 2 Queen Beds, Non Smoking

  • 309 sq ft
  • Lagoon view
  • Sleeps 4
  • 2 Queen Beds

View all photos for aloft, Room, 1 King Bed, Non Smoking, Lagoon View

Minibar, in-room safe, desk, laptop workspace

aloft, Room, 1 King Bed, Non Smoking, Lagoon View

  • 309 sq ft
  • Lagoon view
  • Sleeps 2
  • 1 King Bed

View all photos for aloft, Room, 2 Queen Beds, Non Smoking, Ocean View

Beach/ocean view

aloft, Room, 2 Queen Beds, Non Smoking, Ocean View

  • 309 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

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About this property

Aloft Cancun

3.5-star Cancun hotel, connected to the convention center in Zona Hotelera
This smoke-free hotel features 2 restaurants, an outdoor pool, and a 24-hour fitness center. WiFi in public areas is free. Other amenities include a bar/lounge, a snack bar/deli, and conference space. Housekeeping is available on request.
Aloft Cancun offers 177 air-conditioned accommodations with minibars and safes. 42-inch LCD televisions come with satellite channels. Bathrooms include showers with rainfall showerheads, designer toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and change of bedsheets can be requested. Housekeeping is provided on request.

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.

Guests under 18 years old are not allowed in the fitness facility.

The recreational activities listed below are available either on site or nearby; fees may apply.

Aloft Cancun features an outdoor pool and a 24-hour fitness center. Dining is available at one of the hotel's 2 restaurants. The property also offers a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with complimentary wireless Internet access.

Event facilities measuring 366 square feet (34 square meters) include conference space. This business-friendly hotel also offers multilingual staff, tour/ticket assistance, and dry cleaning/laundry services.

Aloft Cancun is a smoke-free property.

Continental breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10:00 AM.
NOOK - Onsite restaurant.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Onsite parking options include a carport

Food and drink

  • Daily continental breakfast available 6:30 AM to 10:00 AM for a fee: MXN 280 for adults and MXN 140 for children
  • 2 restaurants
  • A bar/lounge
  • Snack bar/deli

Restaurants on site

  • NOOK

Things to do

  • 24-hour gym
  • Billiards/pool table
  • Outdoor pool
  • TV in common areas

Family friendly

  • In-room crib
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • 366 square feet of conference space
  • Meeting room

Outdoors

  • Pool loungers
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Handrails in stairways
  • Low-height counter and sink
  • Stair-free path to entrance
  • Transfer shower
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-width doorways (1 inch wide)

More

  • 1 building
  • 10 floors
  • Banquet hall
  • Built in 2013
  • Comprehensive recycling policy
  • No plastic coffee stirrers
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 42-inch LCD TV with satellite channels

Food and drink

  • Minibar
  • Tea bags/instant coffee

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in fee: MXN 1140
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: MXN 1140
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of MXN 1000 per accommodation, per night
Welcoming dogs and cats only
Food and water bowls are available

Children and extra beds

Children are welcome
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: MXN 2000 per accommodation, per night
  • Service fee: MXN 60 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for continental breakfast: approximately MXN 280 for adults and MXN 140 for children
  • Pet fee: MXN 1000 per accommodation, per night
  • Early check-in fee: MXN 1140 (subject to availability)
  • Late check-out fee: MXN 1140 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

Pool access available from 8:00 AM to 10:00 PM
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply
Guests under 18 years old are not allowed in the fitness facility
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Aloft Cancun
Aloft Hotel Cancun
Cancun Aloft
Aloft Cancun Hotel

Aloft Cancun Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 410 out of 1001 reviews
Rating 8 - Good. 274 out of 1001 reviews
Rating 6 - Okay. 150 out of 1001 reviews
Rating 4 - Poor. 86 out of 1001 reviews
Rating 2 - Terrible. 81 out of 1001 reviews

8.0/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Diego

Liked: Cleanliness, staff & service, property conditions & facilities
The área es muy activa
Stayed 1 night in Dec 2024

8/10 Good

Majid

Liked: Cleanliness, staff & service, property conditions & facilities
It was great for me
Stayed 7 nights in Dec 2024

10/10 Excellent

Brianda

Stayed 1 night in Dec 2024

8/10 Good

Danielle

Liked: Cleanliness, staff & service, property conditions & facilities
Reasonably priced for a four day stay. Location is close to everything. Downside is there are no resturants. They serve breakfast in the am but it was underwhelming looking and cost $14. I couldnt buy a coffee there without purchasing the breakfast. There is not a coffee maker in the room or a microwave but there is a fridge. However there are two Starbucks with in walking distance. Very nice rooftop pool area but both times i visited it, there was no one occupying the area.
Stayed 4 nights in Dec 2024

10/10 Excellent

Lani

Liked: Cleanliness, staff & service
N
Stayed 2 nights in Dec 2024

10/10 Excellent

Mario

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good, except the bedroom service, didn’t have any drink or sugar for coffee, the tv shows it’s very limited. Could be a smart tv.
Stayed 1 night in Dec 2024

10/10 Excellent

Ying

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is great close to everything. Beach, shops and restaurants. Staff are friendly and attentive. Places are clean. It is not a luxury hotel but more of an affordable place
Stayed 6 nights in Dec 2024

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

8/10 Good

samanwaya

They made us wear wrist bands the whole time which was not so great,
Stayed 3 nights in Nov 2024

10/10 Excellent

Joshua

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good
Stayed 1 night in Dec 2024

2/10 Terrible

Ruben

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very weird about having a bracelet and gives me the vibe as if i was staying in a jail. Everytime I enter the building they hound you if you have no bracelet. This is very over the top and unfriendly to guests. The management seems very cheap because they are looking to charge for extra guests. Also their trash cans have no bags, management is so cheap.

8/10 Good

Maggie, Lakelands

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just finished our stay at Aloft and would recommend it, as it was quiet, clean and affordable. I was there for medical reasons and had to do some recovery in my room, so it would have been nice to have a smart tv, but it's not the end of the world. Even though it's in the party zone, we couldnt hear any of that noise at night. Staff were friendly but didn’t go out of their way like I've experienced elsewhere in Cancun.
Stayed 4 nights in Dec 2024

10/10 Excellent

Okmee

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location, good service at a reasonable price
Stayed 3 nights in Nov 2024

8/10 Good

DANIELLE

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly Staff, Clean and served the purpose of our stay which was to be close to Hyatt Ziva.
Stayed 1 night in Nov 2024

10/10 Excellent

Erick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing
Stayed 1 night in Nov 2024

10/10 Excellent

Januel

Traveled with group
Liked: Cleanliness, staff & service, amenities
I recently had the pleasure of staying at your hotel, and I wanted to commend you on an excellent experience. The facilities are modern, well-maintained, and incredibly comfortable, making the accommodation truly enjoyable. The location is another highlight—being within walking distance of Cancun's vibrant nightlife is a major advantage. It allowed me to explore the area easily while returning to a peaceful and cozy retreat. Thank you for your hospitality! I look forward to staying with you again in the future.
Stayed 5 nights in Nov 2024

10/10 Excellent

Ivan

The Pool was out of service an the restaurant , staff was very friendly
Stayed 1 night in Nov 2024

8/10 Good

YOOMI

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 7 nights in Nov 2024

4/10 Poor

bijan

Disliked: Cleanliness, staff & service
3 das with no hot water, they do not care .
Stayed 2 nights in Nov 2024

10/10 Excellent

Rommane

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2024

6/10 Okay

Christelle

Liked: Cleanliness
Stayed 1 night in Nov 2024

6/10 Okay

Sonia

Stayed 3 nights in Oct 2024

4/10 Poor

Ricardo

Disliked: Property conditions & facilities
Stayed 2 nights in Sep 2024

10/10 Excellent

Matthew

Stayed 2 nights in Sep 2024

10/10 Excellent

Jesus

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice people and hotel very respectful
Stayed 5 nights in Aug 2024