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Altitude at Krystal Grand Cancun - All inclusive

4.5 star property

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Photo gallery for Altitude at Krystal Grand Cancun - All inclusive

View from property
View from property
4 outdoor pools, sun loungers
Couples treatment rooms, body treatments, hydrotherapy, aromatherapy
Front of property - evening/night

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pool
  • Bar
  • Breakfast included
  • All inclusive
  • Spa
  • Room service

Explore the area

Map
Boulevard Kukulcan km 8.5, Cancun, QROO, 77500
  • Gaviota Azul Beach
    ‪1 min walk‬
  • Cancun Convention Center
    ‪5 min walk‬
  • UltraMar Ferry Terminal
    ‪6 min walk‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪24 min drive‬

Room options

View all photos for Altitude Corner Suite Ocean Front

Minibar, in-room safe, desk, soundproofing

Altitude Corner Suite Ocean Front

  • 603 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Altitude Suite Ocean Front

Altitude Suite Ocean Front | Living area | Flat-screen TV

Altitude Suite Ocean Front

  • 548 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Altitude Corner Suite Partial View

Altitude Corner Suite Partial View | Minibar, in-room safe, desk, soundproofing

Altitude Corner Suite Partial View

  • 603 sq ft
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Altitude Suite Double

Altitude Suite Double | Living area | Flat-screen TV

Altitude Suite Double

  • 548 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Altitude Master Suite

Altitude Master Suite | Minibar, in-room safe, desk, soundproofing

Altitude Master Suite

  • 1055 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite Standard With Sea View

Minibar, in-room safe, desk, soundproofing

Suite Standard With Sea View

  • Sea view
  • Sleeps 2
  • 1 King Bed(s)

View all photos for Room Standard

Minibar, in-room safe, desk, soundproofing

Room Standard

  • Sleeps 2
  • 1 King Bed(s)

View all photos for Room Standard With Street View

Minibar, in-room safe, desk, soundproofing

Room Standard With Street View

  • Sleeps 4
  • 2 Full Bed(s)

Suite Standard With Ocean View

  • Ocean view
  • Sleeps 2
  • 1 King Bed(s)

View all photos for Suite Master With Ocean View

Minibar, in-room safe, desk, soundproofing

Suite Master With Ocean View

  • Ocean view
  • Sleeps 4
  • 1 Full Sofa Bed(s) and 1 King Bed(s)

View all photos for Suite Standard With Ocean View

Minibar, in-room safe, desk, soundproofing

Suite Standard With Ocean View

  • Ocean view
  • Sleeps 2
  • 1 King Bed(s)

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  • Spa
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About this property

Altitude at Krystal Grand Cancun - All inclusive

4.5-star property in Zona Hotelera
Catch some rays at the beach or spend the day relaxing at Altitude at Krystal Grand Cancun - All inclusive's full-service spa. Then enjoy a meal at one of the property's 4 restaurants.
Altitude at Krystal Grand Cancun - All inclusive offers 100 air-conditioned accommodations with minibars and espresso makers. Rooms open to balconies. A pillow menu is available. Flat-screen televisions come with cable channels. Bathrooms include showers, bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and safes, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a steam room and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

BEACH HOUSE SPA has couples treatment room(s). Services include facials, body wraps, body scrubs, and body treatments. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is open daily.
Altitude at Krystal Grand Cancun - All inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Altitude at Krystal Grand Cancun - All inclusive features a full-service spa, 4 outdoor swimming pools, a steam room, and a fitness center. Dining is available at one of the property's 4 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Guests can unwind with a drink at one of the property's bars, which include 4 bars/lounges and a poolside bar. Guests can enjoy a complimentary breakfast each morning. Wireless Internet access is complimentary.

Business-related amenities at this 4.5-star property consist of a business center and meeting rooms. This all-inclusive property also offers a children's pool, spa services, and a terrace. Complimentary uncovered valet parking is available on site.

Altitude at Krystal Grand Cancun - All inclusive is a smoke-free property.

A complimentary cooked-to-order breakfast is served each morning between 7:00 AM and 11:00 AM.
Risotto - This restaurant specializes in Italian cuisine.
Ayami - This restaurant specializes in Asian cuisine. Open daily.
Terraza El Mortero - This restaurant specializes in Mexican cuisine. Open daily.
Take a Bite - Onsite coffee shop. Open daily.
The Beach Bar and Grill - This restaurant specializes in Mexican cuisine. Open daily.
Room service is available.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
In-room minibar (all beverages included)

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered valet parking on site

Food and drink

  • Free cooked-to-order breakfast available daily 7:00 AM to 11:00 AM
  • 4 bars/lounges
  • 4 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Ayami
  • Risotto
  • Take a Bite
  • Terraza El Mortero
  • The Beach Bar and Grill

Things to do

  • 4 outdoor pools
  • Arcade/game room
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Gym
  • Playground
  • Steam room
  • Yoga classes

Family friendly

  • 4 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Meeting rooms

Outdoors

  • Garden
  • On the beach
  • Picnic area
  • Pool loungers
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hydrotherapy
  • Manicures/pedicures
  • Massage
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Handrails in stairways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Pillow menu

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Espresso maker
  • Free bottled water
  • Minibar
  • Room service

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Electrical adapters
  • Free local calls
  • Iron/ironing board
  • Mobile key entry
  • Phone
  • Safe
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Guests will receive an email 48 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MXN 79.20 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, and a first aid kit

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Altitude Krystal Grand Punta Cancun All Inclusive
Altitude Krystal Grand Punta All Inclusive
Altitu Krystal Punta Inclusiv

Altitude at Krystal Grand Cancun - All inclusive Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 326 out of 639 reviews
Rating 8 - Good. 130 out of 639 reviews
Rating 6 - Okay. 77 out of 639 reviews
Rating 4 - Poor. 49 out of 639 reviews
Rating 2 - Terrible. 57 out of 639 reviews

9.0/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Zoranlly

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Expectacular la vista, la location, la limpieza, el staff, el buffet muy poca variedad, pero los restaurantes especializados muy buenos
Stayed 3 nights in Nov 2024

10/10 Excellent

Oscar

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel has one of the best views of Cancun at the room we stayed overlooking the ocean. We stayed here for two nights before going to another hotel but this one has better views by far. It’s about a 7 minute walk from the night clubs and Coco Bongo… the location of this place is perfect. Also, great people working at this place.
Stayed 2 nights in Nov 2024

10/10 Excellent

Mariana

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
De verdad que tuvimos unos días excelente en Altitude. Las instalaciones son muy bonitas, el personal es súper amable, desde el concierge Janer que hizo de todo para hacer q nuestra estadía fuera perfecta desde antes del viaje, Mariana que nos recibió en recepción, Karen que nos dejaba la habitación impecable y llena de detalles por nuestro aniversario, y claro los mesoneros de The grill(Zacarías), del beach club( Cerino) que se esmeraron muchísimo. La comida de La cevicheria y del beach club fueron mis favoritas. De verdad dejo mi gratitud a todo el personal del hotel, q aunq estaban bien ocupados siempre nos atendían super bien. Ahhhhh y la playa es la mejor que yo he visto en Cancún, sin muchas olas y nadaaaa de zargazo. Súper recomendado

10/10 Excellent

JEFFERY

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2024

10/10 Excellent

sadrac

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was there for my birthday. The hotel looks great , I gave it four star because one chair in the room was super dirty beside that everything was good.The location is awesome. Very walkable. You’ll be in the middle of everything , the receptionist was very nice and helpful and bartender was on point they made the best cocktail in town by far .
Stayed 3 nights in Nov 2024

10/10 Excellent

Nidal

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The most important item, in my view, is the hospitality and professionalism of the staff. The reception desk staff were polite and welcoming. We were assigned a personal concierge, Mr. Janer, who got in touch with us through WhatsApp messages. He made dinner reservations for us in one of the hotel's restaurants every night of our stay. The staff members helped us celebrate my daughter's birthday in a special way. The hotel is very clean. The beach is beautiful. I definitely recommend this place.
Stayed 7 nights in Oct 2024

10/10 Excellent

Jeff

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is not the most luxurious place but it’s nice, food options are good and has the nicest beach in the hotel zone.
Stayed 4 nights in Nov 2024

10/10 Excellent

karissa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me and my boyfriend loved the property . Staff was very friendly. Had a customer service representative that helped every step of the way his name was Janer. Loved how he made sure we were okay from day one.
Stayed 5 nights in Oct 2024

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Sep 2024

10/10 Excellent

david

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall great.
Stayed 4 nights in Oct 2024

6/10 Okay

Crystal

Stayed 3 nights in Sep 2024

10/10 Excellent

Alfonso

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing
Stayed 4 nights in Sep 2024

6/10 Okay

Lluvia Marine

Traveled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
This property has a lot of potential due to its beach. Let me start by saying the beach is absolutely beautiful. The property overall looks deteriorated. The buffet is too small for the amount of guests staying at Krystal Grand Cancun and Altitude tower. Not that many options to choose from. Cocktails are not good unless you’re staying at the Altitude tower and get them at the bar at the Altitude tower. The Moskito beach Club also has so much potential, not recommended. It’s a blessing that you have good food at the dinner restaurants or else you would be hungry for the most part of your stay. The service was very hit or miss. We had some amazing staff like Janer(concierge),Yair and Lucy(bar tenders), Roberto(waiter at Altitude tower breakfast and Moskito BC), Mariana(Altitude tower check in desk) and Monica(Moskito BC) but the other half were very annoyed/dismissive. Also be aware that this property does not have a/c, there is a/c only in the rooms and the Altitude tower. Not much night entertainment during our stay. So if you don’t mind not having many food choices for breakfast, lunch or snacks, bad tasting cocktails and an amazing beach go ahead and book this resort but make sure to book at the Altitude tower. Would I book again?Only if it was at a super cheap price or free. This is coming from someone that has been at other Cancun resorts, so if this is your first time at a Cancun resort maybe is not that bad. Hope this is helpful.
Stayed 2 nights in Oct 2024

10/10 Excellent

Alma

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Sep 2024

10/10 Excellent

GERARDO

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super bien, buen precio y excelente Playa
Stayed 1 night in Oct 2024

8/10 Good

Oscar

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
It was decent for the price. Walking distance to the clubs and market.
Stayed 3 nights in Sep 2024

6/10 Okay

Jairo M, CRANSTON

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was great. Many foods and drinks are not included in the all inclusive packages and that was disappointing. The pool and beach areas are beautiful but very boring because they have to activities to keep the guest actively and having fun.
Stayed 5 nights in Jun 2024

6/10 Okay

Jose

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The personal very friendly the bartenders in the altitude tower the waiters very fast sevice on my breakfast
Stayed 6 nights in Sep 2024

8/10 Good

Bo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our second time staying at the Altitude at Krystal Grand Cancún. Pros are friendly staff, comfortable beds and clean rooms. You can walk to restaurants or convenience stores. Always felt safe. Pools are immaculate! Beach is the best! Most staff knows how to speak English decent so that is a huge plus. Cons would be that I had to request blankets and towels a few times before I received them. Food is average not great. Overall a great experience. I would recommend.
Stayed 5 nights in Sep 2024

8/10 Good

Jose Luis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2024

8/10 Good

Sohui

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The air condition need to be updated it was very hot, I had to complain for them to move me to another room with a working air conditioner, I have been to this resort about 9 times because of the location of the beach but next time I may pay a little more and stay at Hyatt Ziva (next to)
Stayed 4 nights in Sep 2024

8/10 Good

Arlyn

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
La ubicación es muy buena, la vista increíble y el personal estupendo!!!
Stayed 3 nights in Sep 2024

6/10 Okay

Isai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2024

10/10 Excellent

William

Stayed 6 nights in Sep 2024

10/10 Excellent

Alec Santiago

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Sep 2024