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Altitude at Krystal Grand Cancun - All inclusive

4.5 star property

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Photo gallery for Altitude at Krystal Grand Cancun - All inclusive

View from property
View from property
Interior
4 outdoor pools, sun loungers
Terrace/patio

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Bar
  • Spa

Explore the area

Map
Boulevard Kukulcan km 8.5, Cancun, QROO, 77500
  • Gaviota Azul Beach
    ‪1 min walk‬
  • Cancun Convention Center
    ‪8 min walk‬
  • Forum Beach
    ‪9 min walk‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪33 min drive‬

Room options

View all photos for Altitude Corner Suite Ocean Front

View from room

Altitude Corner Suite Ocean Front

  • Ocean view
  • 603 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Altitude Suite Ocean Front

Altitude Suite Ocean Front | Living area | Flat-screen TV

Altitude Suite Ocean Front

  • Ocean view
  • 548 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Altitude Corner Suite Partial View

Altitude Corner Suite Partial View | Minibar, in-room safe, desk, soundproofing

Altitude Corner Suite Partial View

  • Partial ocean view
  • 603 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Altitude Suite Double

Altitude Suite Double | Living area | Flat-screen TV

Altitude Suite Double

  • City view
  • 548 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Altitude Master Suite

Altitude Master Suite | Minibar, in-room safe, desk, soundproofing

Altitude Master Suite

  • Ocean view
  • 1055 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite Standard With Sea View

Minibar, in-room safe, desk, soundproofing

Suite Standard With Sea View

  • Sea view
  • Sleeps 2
  • 1 King Bed(s)

View all photos for Room Standard

Minibar, in-room safe, desk, soundproofing

Room Standard

  • Sleeps 2
  • 1 King Bed(s)

View all photos for Room Standard With Street View

Minibar, in-room safe, desk, soundproofing

Room Standard With Street View

  • Sleeps 4
  • 2 Full Bed(s)

Suite Standard With Ocean View

  • Ocean view
  • Sleeps 2
  • 1 King Bed(s)

View all photos for Suite Master With Ocean View

Minibar, in-room safe, desk, soundproofing

Suite Master With Ocean View

  • Ocean view
  • Sleeps 4
  • 1 Full Sofa Bed(s) and 1 King Bed(s)

View all photos for Suite Standard With Ocean View

Living room | Flat-screen TV

Suite Standard With Ocean View

  • Ocean view
  • Sleeps 2
  • 1 King Bed(s)

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About this property

Altitude at Krystal Grand Cancun - All inclusive

4.5-star property in Zona Hotelera
Catch some rays at the beach or spend the day relaxing at Altitude at Krystal Grand Cancun - All inclusive's full-service spa. Then enjoy a meal at one of the property's 4 restaurants.
Altitude at Krystal Grand Cancun - All inclusive offers 100 air-conditioned accommodations with minibars and espresso makers. Rooms open to balconies. A pillow menu is available. Flat-screen televisions come with cable channels. Bathrooms include showers, bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and safes, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a steam room and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

BEACH HOUSE SPA has couples treatment room(s). Services include facials, body wraps, body scrubs, and body treatments. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is open daily.
Altitude at Krystal Grand Cancun - All inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Altitude at Krystal Grand Cancun - All inclusive features a full-service spa, 4 outdoor swimming pools, a steam room, and a fitness center. Dining is available at one of the property's 4 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Guests can unwind with a drink at one of the property's bars, which include 4 bars/lounges and a poolside bar. Guests can enjoy a complimentary breakfast each morning. Wireless Internet access is complimentary.

Business-related amenities at this 4.5-star property consist of a business center and meeting rooms. This all-inclusive property also offers a children's pool, spa services, and a terrace. Complimentary uncovered valet parking is available on site.

Altitude at Krystal Grand Cancun - All inclusive is a smoke-free property.

A complimentary cooked-to-order breakfast is served each morning between 7:00 AM and 11:00 AM.
Risotto - This restaurant specializes in Italian cuisine.
Ayami - This restaurant specializes in Asian cuisine. Open daily.
Terraza El Mortero - This restaurant specializes in Mexican cuisine. Open daily.
Take a Bite - Onsite coffee shop. Open daily.
The Beach Bar and Grill - This restaurant specializes in Mexican cuisine. Open daily.
Room service is available.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
In-room minibar (all beverages included)

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered valet parking on site

Food and drink

  • Free cooked-to-order breakfast available daily 7:00 AM to 11:00 AM
  • 4 bars/lounges
  • 4 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Ayami
  • Risotto
  • Take a Bite
  • Terraza El Mortero
  • The Beach Bar and Grill

Things to do

  • 4 outdoor pools
  • Arcade/game room
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Gym
  • Playground
  • Steam room
  • Yoga classes

Family friendly

  • 4 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Meeting rooms

Outdoors

  • Garden
  • On the beach
  • Picnic area
  • Pool loungers
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hydrotherapy
  • Manicures/pedicures
  • Massage
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Handrails in stairways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Pillow menu

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Espresso maker
  • Free bottled water
  • Minibar
  • Room service

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Electrical adapters
  • Free local calls
  • Iron/ironing board
  • Mobile key entry
  • Phone
  • Safe
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Guests will receive an email 48 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MXN 79.20 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Altitude Krystal Grand Punta Cancun All Inclusive
Altitude Krystal Grand Punta All Inclusive
Altitu Krystal Punta Inclusiv

Altitude at Krystal Grand Cancun - All inclusive Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 371 out of 710 reviews
Rating 8 - Good. 146 out of 710 reviews
Rating 6 - Okay. 82 out of 710 reviews
Rating 4 - Poor. 51 out of 710 reviews
Rating 2 - Terrible. 60 out of 710 reviews

9.0/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Iwona

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my first all inclusive deal and KRYSTAL GRAND CANCÚN had some hits and misses. Great place for kids and families looking for fun and quiet during the week. On Thursday and Friday you can hear CONGO BONGO down the street and the 1:30AM fireworks really was a surprise 😅 Would stay again but there’s many resorts in the area I would like to check out next time. Reyna our housekeeper was a dream, be sure to tip the lovely lady at the end of your stay.
Stayed 4 nights in Feb 2025

10/10 Excellent

Bryan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Altitude was beautiful and the staff was great! Absolutely recommend this hotel.
Stayed 9 nights in Feb 2025

10/10 Excellent

aghead, Pueblo west

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The beach
Stayed 5 nights in Feb 2025

10/10 Excellent

Ibrahim Naim

Traveled with partner
Very good clean and friendly
Stayed 4 nights in Feb 2025

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Feb 2025

10/10 Excellent

Angela

Stayed 3 nights in Feb 2025

10/10 Excellent

Jessica

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My partner and I celebrated our anniversary at the Altitude at Krystal Grand and we were shocked at how well we were taken care of! Our master ocean front suite was wonderful! Most of the staff were unforgettable! To start, Ivan at the front desk greeted us with excitement and ease! Our concierge- Janer was amazing! He made sure we had dining reservations for each night and stayed in contact to make sure we were enjoying our stay to the fullest! He even arranged special anniversary surprises in our room several nights of our stay! Such a nice touch! The staff at the Altitude bar- Jahir was the friendliest and most down to earth person we met on this trip! He was fun to chat with and always made delicious drinks for us! When it comes to the food- I will say, the buffet was hit or miss and the staff working it were not quite as friendly. Each restaurant reservation we had, met our expectations. In my opinion, The Grill was the best! We would definitely stay here again!
Stayed 4 nights in Feb 2025

8/10 Good

Calvin Weaver

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice pools, good location. Safe didn't work.
Stayed 3 nights in Feb 2025

10/10 Excellent

Nirvanie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2025

6/10 Okay

william

Traveled with partner
Liked: Staff & service
We paid for the tower, and the adults only pool. There often were young kids at the pool. Person who did not have access to the pool often where at the pool. Smoking was not being monitored like it should have been per the resorts policy. People were smoking anywhere they wanted to and staff members would not say anything about them needing to go the designated areas for smoking.
Stayed 8 nights in Feb 2025

10/10 Excellent

sean Tyler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jan 2025

10/10 Excellent

Justin

Stayed 3 nights in Feb 2025

4/10 Poor

Jenny

Disliked: Cleanliness
Stayed 7 nights in Feb 2025

10/10 Excellent

ricardo

Stayed 2 nights in Feb 2025

4/10 Poor

Marina

Traveled with partner
Disliked: Amenities, property conditions & facilities
Find my review on trip advisor… Not great. But there’s a word max here… Long story short, the best way to describe this hotel is like downloading a free game on your phone, and needing to pay for all the extras.
Stayed 5 nights in Feb 2025

4/10 Poor

Cesar

Traveled with family
Liked: Cleanliness, amenities
Disliked: Staff & service
Desgraciadamente a este hotel le falta mucha atención al cliente, que te traten con respeto y amabilidad. Muy bonito y la ubicación está perfecta.
Stayed 5 nights in Feb 2025

6/10 Okay

Edward

Liked: Cleanliness, staff & service
Our room was amazing. The beach is stunning. They hosted a really good Super Bowl party.
Stayed 3 nights in Feb 2025

8/10 Good

Slava

Traveled with partner
Liked: Cleanliness, staff & service, amenities
The only and my biggest concern was the condition of the beach chairs !! People and room itself was great, food mediocre.
Stayed 8 nights in Jan 2025

4/10 Poor

Robert

Traveled with family
Liked: Cleanliness, amenities
Lack of fixing their problems with dinner reservations
Stayed 4 nights in Jan 2025

10/10 Excellent

Ibrahim, Pincourt

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 10 nights in Jan 2025

8/10 Good

Patricia, Los Angeles

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

6/10 Okay

Huan

Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
It is a waste to have such a run-down property at such a beautiful beach of Cancun. The view was great and the beach were best; however, the property really need to upgrade and renew/renovated!. I have booked the Altitude which is the newest of all three Krystal in this area and it is ashamed to say that it is out-dated with rusted! I can’t imagine what it would be like staying at the older buildings and at Krystal alone. I believe the owner/property management should think about reinvesting into this beautiful location. You are missing out on attracting more affluent customers because all your amenities are outdated even the restaurants option/choice are limited.
Stayed 2 nights in Jan 2025

8/10 Good

Lisa, Ames

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in the Altitude Tower at Krystal Grand Cancun, January 2025. Our room was modern and clean. The staff was friendly and helpful. We spent the majority of our days at the beach which was clean and safe. We chose the all-inclusive package and were disappointed in the food at the grill and Italian restaurants, there were approximately 3 menu items included in the all-inclusive package and they were fairly small servings. Food at the Japanese and hibachi restaurants was very good and the buffet was okay. Booking through Expedia allowed us to make supper reservations for the entire stay. Before our stay I reached out to the resort via Expedia and they promptly replied. We’d definitely stay here again.
Stayed 5 nights in Jan 2025

10/10 Excellent

Mahasin Akyree Robin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything and everyone was amazing.
Stayed 4 nights in Jan 2025

10/10 Excellent

Gary French, Janet, Scott

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful view and Beach. Nice spacious rooms and friendly employees. Buffet employees could’ve been nicer and waiters didn’t care to get you drinks but all other employees went above and beyond. Concierge Janer was the Best! He definitely went above and beyond! Thank you for a wonderful vacation stay!
Stayed 5 nights in Jan 2025