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Aparthotel

Ambiance Suites Cancun

3.5 star property

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Photo gallery for Ambiance Suites Cancun

Terrace/patio
Terrace/patio
Luxury Double Room | 1 bedroom, premium bedding, down comforters, minibar
Reception
Junior Suite, 2 Double | 1 bedroom, premium bedding, down comforters, minibar

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Room service
  • Breakfast available
  • Gym

Explore the area

Map
Av. Tulum No. 227 S.M. 20, Cancun, QROO, 77500
  • Plaza Las Americas
    ‪8 min walk‬
  • Plaza 28
    ‪14 min walk‬
  • Langosta Beach
    ‪9 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪19 min drive‬

Room options

View all photos for Standard Room

Standard Room | 1 bedroom, premium bedding, down comforters, minibar

Standard Room

10.0 out of 10
Exceptional
(2 reviews)
  • 355 sq ft
  • Studio
  • 1 bathroom
  • Sleeps 2

View all photos for Super Saver

Super Saver | 1 bedroom, premium bedding, down comforters, minibar

Super Saver

9.2 out of 10
Wonderful
(5 reviews)
  • 323 sq ft
  • Studio
  • 1 bathroom
  • Sleeps 2

View all photos for Junior Suite, 2 Double

Junior Suite, 2 Double | 1 bedroom, premium bedding, down comforters, minibar

Junior Suite, 2 Double

  • 538 sq ft
  • Studio
  • 1 bathroom
  • Sleeps 4

View all photos for Luxury Double Room

Luxury Double Room | 1 bedroom, premium bedding, down comforters, minibar

Luxury Double Room

  • 366 sq ft
  • Studio
  • 1 bathroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Estándar Matrimonial

Estándar Matrimonial | 1 bedroom, premium bedding, down comforters, minibar

Estándar Matrimonial

  • 355 sq ft
  • Studio
  • 1 bathroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Estándar Superior Matrimonial

Estándar Superior Matrimonial | 1 bedroom, premium bedding, down comforters, minibar

Estándar Superior Matrimonial

  • 355 sq ft
  • Studio
  • 1 bathroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suites King

Junior Suites King | 1 bedroom, premium bedding, down comforters, minibar

Junior Suites King

10.0 out of 10
Exceptional
(1 review)
  • 538 sq ft
  • Studio
  • 1 bathroom
  • Sleeps 2
  • 1 Queen Bed

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About this property

Ambiance Suites Cancun

3.5-star Cancun aparthotel, connected to a shopping center in Downtown Cancun
This aparthotel features an outdoor pool, a restaurant, and a 24-hour fitness center. Free WiFi in public areas, free valet parking, and a free manager's reception are also provided. Additionally, a bar/lounge, a snack bar/deli, and a conference center are onsite. Each apartment offers comforts like premium bedding and a down comforter, plus free WiFi and a flat-screen TV with cable channels. Added amenities include free wired internet, a minibar, and room service.
Ambiance Suites Cancun offers 59 air-conditioned accommodations with minibars and safes. Beds feature down comforters and premium bedding. 32-inch flat-screen televisions come with cable channels. Bathrooms include complimentary toiletries and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include complimentary newspapers and phones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

An outdoor pool and a children's pool are on site. Other recreational amenities include a 24-hour fitness center.
In addition to a children's pool, Ambiance Suites Cancun provides an outdoor pool and a 24-hour fitness center. Dining options at the aparthotel include a restaurant and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. A complimentary manager's reception is offered each day. Wireless Internet access is complimentary.

Business-related amenities at this 3.5-star property consist of a business center and a meeting room. This Cancun aparthotel also offers a terrace, tour/ticket assistance, and a garden. Limited complimentary onsite parking is available on a first-come, first-served basis.

Ambiance Suites Cancun has designated areas for smoking.

A complimentary manager's reception is offered each day.
Ambiance Suites Cancun has a restaurant on site.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Beach

  • Beach nearby

Pool/Spa

  • Outdoor pool

Internet

  • Available in the apartment: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Area shuttle (surcharge)
  • Free self parking on site
  • Free valet parking on site
  • Limited onsite parking

Family friendly

  • Children stay free (see details)
  • Children's pool

Food and drink

  • Coffee/tea maker

Dining

  • Daily cooked-to-order breakfast available 7:00 AM to 10:00 AM for a fee: MXN 125 to 500 for adults and MXN 90 to 400 for children
  • A bar/lounge
  • A restaurant
  • Free daily manager's reception
  • Minibar
  • Room service (limited hours)
  • Snack bar/deli

Bedrooms

  • Bedroom
  • Down comforter
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels
  • Stereo
  • TV in common areas

Outdoor areas

  • Garden
  • Terrace

Laundry

  • Dry cleaning/laundry service
  • Laundry facilities

Work spaces

  • Business center
  • Conference center
  • Meeting room

Comfort

  • Air conditioning

Pets

  • No pets or service animals

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Designated smoking areas

Services and conveniences

  • 24-hour front desk
  • Blackout drapes
  • Concierge services
  • Free daily newspapers
  • Free local calls
  • Free long-distance calls
  • Housekeeping (daily)
  • Iron/ironing board
  • Phone
  • Porter/bellhop
  • Safe
  • Safe at front desk
  • Tour and ticket assistance

Location highlights

  • Connected to a shopping center
  • In a state park
  • In the city center
  • Near a health/beauty spa
  • Near a hospital
  • Near the airport
  • Near the boardwalk/promenade
  • Near the sea

Things to do

  • 24-hour gym
  • Children's pool
  • Casino nearby

Safety features

  • Carbon monoxide detector (host has indicated there is a carbon monoxide detector on the property)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • First aid kit
  • Security system
  • Window guards
  • Fire extinguisher

General

  • 2 buildings
  • 5 floors
  • 59 units
  • Garden
  • Reception hall

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in fee: MXN 480
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: MXN 480

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Children up to the age of 12 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately MXN 125 to 500 for adults, and MXN 90 to 400 for children
  • Early check-in fee: MXN 480 (subject to availability)
  • Late check-out fee: MXN 480 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
This property accepts credit cards, debit cards, and cash
Host has indicated there is a carbon monoxide detector on the property
Host has indicated there is a smoke detector on the property
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards

We should mention

Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Property is also known as

Ambiance Cancun
Ambiance Suites Cancun
Ambiance Suites Hotel
Ambiance Suites Hotel Cancun
Ambiance Suites Cancun Hotel
Ambience Villa Cancun
Ambiance Suites Cancun Cancun
Ambiance Suites Cancun Aparthotel
Ambiance Suites Cancun Aparthotel Cancun

Ambiance Suites Cancun Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 487 out of 1029 reviews
Rating 8 - Good. 351 out of 1029 reviews
Rating 6 - Okay. 112 out of 1029 reviews
Rating 4 - Poor. 39 out of 1029 reviews
Rating 2 - Terrible. 40 out of 1029 reviews

9.0/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

papaya, Burnaby

Traveled with family
Disliked: Property conditions & facilities
I booked this hotel because of lots of great reviews, but it’s okay okay room with so so facilities. The toilet flushing and the shower weren’t good, There were no workers who spoke English in that hotel(we didn’t mind it) but we literally misunderstood about “free” breakfast and we had to pay $$. The hotel workers were friendly and helpful but other than that I couldn’t give 4 stars, more like 2.5
Stayed 5 nights in Mar 2025

8/10 Good

Claire

Liked: Cleanliness, property conditions & facilities
Liked it. View not great. good patio. would recommend.
Stayed 6 nights in Feb 2025

4/10 Poor

Therese, Grande Pointe

Disliked: Cleanliness, property conditions & facilities
We were in limbo for the first 2 days of our stay! Our first room smelled musty and moldy, i am very allergic! We were put in another room for 2 days, they wanted us to go back in moldy room cause the one they put us in was booked! Ended up they told us we could stay in present room! The garden was always unkept, dirty tables, dishes, beer cans garbage left there! No coffee with coffee maker! Not much english!
Stayed 6 nights in Feb 2025

4/10 Poor

Liliane

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Beautiful garden area, but the glass tables were never wiped; dirty dishes/beer cans left on table from the other day. The water pump/waterfall was not turned on in the pool until the 3rd day of our stay! Staff not very efficient! I had to ask the front desk attendant to put the waterfall on everyday, once I knew that it existed. I reserved a king bed and landed up with twin beds. Shower came out as a trickle!!😳 The staff did not speak or understand English, except for one lady at front desk. The restaurant was only open from 7-2 and did not serve any kind of liquor! The facility is on a very busy highway! My room was always musty smelling The front door of my small fridge was full of holes from the rust! I’d give a 4 on 10 for the room!
Stayed 6 nights in Feb 2025

2/10 Terrible

Thang

Disliked: Cleanliness, room comfort
Stayed 3 nights in Feb 2025

10/10 Excellent

Ginette

Liked: Cleanliness, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Irma

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great staff , great location. thank you
Stayed 2 nights in Feb 2025

6/10 Okay

krishna

no hot water ,sometimes the ceiling fan is a bit noisy
Stayed 2 nights in Feb 2025

6/10 Okay

Mohammadjavad

Traveled with family
Liked: Amenities
Disliked: Property conditions & facilities
Hot water was not available all the time. Taking shower was hard due to water pressure. There was a problem with bathroom door and everything outside of shower room gets wet when taking shower. Staff hardly speak english.
Stayed 5 nights in Feb 2025

4/10 Poor

Jonathan

Disliked: Cleanliness, amenities, property conditions & facilities
Terrible, do not recommend at all. No hot water, staff trying to run scam. Wall and ceiling all broken
Stayed 2 nights in Jan 2025

8/10 Good

Alaa

Liked: Property conditions & facilities
Disliked: Cleanliness
Stayed 1 night in Jan 2025

10/10 Excellent

Afra

Nice place, decent value for price
Stayed 1 night in Dec 2024

4/10 Poor

Sirin

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 1 night in Dec 2024

6/10 Okay

John

Traveled with family
Two full sized beds and a love seat. Claims to sleep 3 , not sure how that math works but got charged for my other kid. Love seat could use cleaning and the whole places could use updating out of the 90s
Stayed 1 night in Dec 2024

10/10 Excellent

javier

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great place
Stayed 2 nights in Dec 2024

10/10 Excellent

Evangelina

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Im don't like Television need to update
Stayed 4 nights in Dec 2024

6/10 Okay

Tarun

Liked: Cleanliness
The room had coffee maker but no coffee pods. The AC was pretty loud. Some drawers had broken knobs.
Stayed 1 night in Nov 2024

8/10 Good

Tanusri

Liked: Cleanliness, room comfort
Average. Room is clean but sticky and humid.
Stayed 2 nights in Nov 2024

10/10 Excellent

Troy

Liked: Cleanliness, amenities, property conditions & facilities
Nice stay and several restaurants near the hotel.
Stayed 1 night in Oct 2024

8/10 Good

NORMA ROSA

Traveled with family
Liked: Cleanliness, room comfort

Mala actitud de recepción nocturna

El chico de recepción de la noche con una actitud pésima! Toda la estancia la rescató Ramon Díaz, jefe de seguridad, en verdad que da pena la atención de la recepción
Stayed 6 nights in Oct 2024

10/10 Excellent

Enrique alfonso

Traveled with family
Liked: Cleanliness, room comfort
Fue muy corta pero muy amable el personal y muy limpias las habitaciones
Stayed 1 night in Oct 2024

10/10 Excellent

Cheryl

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Please add another ashtray outside for the smokers. To many butts on the ground at the front steps of the neighboring business.
Stayed 2 nights in Oct 2024

10/10 Excellent

Fabio

Liked: Cleanliness, amenities, property conditions & facilities
Very good
Stayed 4 nights in Oct 2024

8/10 Good

Ricardo

Business traveler
Liked: Cleanliness, room comfort

Boa estadia para trabalho

Boa estadia para quem viaja a trabalho. Hotel limpo, com cafe da manha pago a parte. Suites grandes com cama confortavel. Internet boa. Atendentes simpaticas e atenciosas. Recomendo!
Stayed 1 night in Oct 2024

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, room comfort

Nice stay

Just a quick stop-over in CUN. Very good for the price.
Stayed 1 night in Oct 2024