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Hotel & Beach Club Ojo de Agua

3.0 star property

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Photo gallery for Hotel & Beach Club Ojo de Agua

Deluxe Bungalow | 1 bedroom, iron/ironing board, free WiFi
Exterior
Exterior
Front of property
On the beach, snorkeling

Reviews

7.4 out of 10
Good

Popular amenities

  • Bar
  • Pool
  • Housekeeping
  • 24/7 front desk

Explore the area

Map
5 Av Javier Rojo Gomez, Puerto Morelos, QROO, 77580
  • Ojo de Agua Beach
    ‪2 min walk‬
  • Puerto Morelos Town Square
    ‪5 min walk‬
  • Puerto Morelos Beach
    ‪5 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪26 min drive‬

Room options

View all photos for Deluxe Room, 1 King Bed, Ocean View

Deluxe Room, 1 King Bed, Ocean View | 1 bedroom, iron/ironing board, free WiFi

Deluxe Room, 1 King Bed, Ocean View

  • Ocean view
  • 208 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds, Garden View

Deluxe Room, 2 Double Beds, Garden View | 1 bedroom, iron/ironing board, free WiFi

Deluxe Room, 2 Double Beds, Garden View

  • 260 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 2 Double Beds, Ocean View

Deluxe Room, 2 Double Beds, Ocean View | 1 bedroom, iron/ironing board, free WiFi

Deluxe Room, 2 Double Beds, Ocean View

  • Ocean view
  • 260 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 Queen Bed, Partial Ocean View

1 bedroom, iron/ironing board, free WiFi

Deluxe Room, 1 Queen Bed, Partial Ocean View

  • Partial ocean view
  • 208 sq ft
  • Sleeps 2
  • 1 Queen Bed

Deluxe Room

  • 208 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds, Partial Ocean View

Deluxe Room, 2 Double Beds, Partial Ocean View | 1 bedroom, iron/ironing board, free WiFi

Deluxe Room, 2 Double Beds, Partial Ocean View

  • Partial ocean view
  • 260 sq ft
  • Sleeps 4
  • 2 Double Beds

Similar properties

On the beach

Hotel Ojo de Agua

  • Pool
  • Free WiFi
  • Restaurant
  • Air conditioning
3.7 out of 5, Good, (1002)
The price is $50
per night
$63 total
includes taxes & fees
May 15 - May 16
Hotel Ojo de Agua

About this property

Hotel & Beach Club Ojo de Agua

3-star Puerto Morelos hotel walkable to Puerto Morelos Town Square
At Hotel & Beach Club Ojo de Agua, relax by one of the 2 outdoor swimming pools or spend the day at the beach where you can enjoy snorkeling.
Hotel & Beach Club Ojo de Agua offers 20 air-conditioned accommodations with hair dryers and complimentary toiletries. 32-inch Smart televisions come with cable channels.

Bathrooms include showers with rainfall showerheads. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is offered daily and irons/ironing boards can be requested.

2 outdoor swimming pools are on site along with a children's pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Hotel & Beach Club Ojo de Agua features 2 outdoor swimming pools and a children's pool. The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with complimentary wireless Internet access.

This beach hotel also offers tour/ticket assistance, a garden, and concierge services. For a surcharge, an airport shuttle (available 24 hours) is offered to guests. Limited onsite parking is available on request.

Hotel & Beach Club Ojo de Agua has designated areas for smoking.

Full breakfasts are available for a surcharge and are served each morning between 7:00 AM and 11:00 AM.
Beach Club Ojo de Agua - This family restaurant serves breakfast, lunch, and dinner.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle (surcharge)
  • Onsite parking available only on request
  • Limited onsite parking

Food and drink

  • Daily full breakfast available 7:00 AM to 11:00 AM for a fee: MXN 220 for adults and MXN 150 for children
  • A bar/lounge
  • A restaurant
  • Couples/private dining

Restaurants on site

  • Beach Club Ojo de Agua

Things to do

  • 2 outdoor pools
  • Children's pool
  • Playground
  • Snorkeling
  • Yoga classes

Family friendly

  • 2 outdoor pools
  • Children's pool
  • Mini-fridge
  • Playground

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Garden
  • On the beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Wheelchair accessible (may have limitations)

More

  • Designated smoking areas (fines apply)

Room amenities

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Towels provided

Entertainment

  • 32-inch smart TV with cable channels

Food and drink

  • Mini-fridge

More

  • Air conditioning
  • Iron/ironing board on request

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MXN 67.88 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: approximately MXN 220 for adults and MXN 150 for children
  • Airport shuttle fee: MXN 800 per vehicle (one-way, maximum occupancy 4)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher and a first aid kit

We should mention

This property does not have elevators
No pets and no service animals are allowed at this property
A car is required for transportation to and from this property

Property is also known as

TAFFEIT Beach Hotel
Arena Beach Oceanfront
& Club Ojo Agua Puerto Morelos
Capital O Hotel Arena Beach Club
Hotel & Beach Club Ojo de Agua Hotel
Hotel & Beach Club Ojo de Agua Puerto Morelos
Hotel & Beach Club Ojo de Agua Hotel Puerto Morelos

Hotel & Beach Club Ojo de Agua Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 200 out of 613 reviews
Rating 8 - Good. 193 out of 613 reviews
Rating 6 - Okay. 99 out of 613 reviews
Rating 4 - Poor. 62 out of 613 reviews
Rating 2 - Terrible. 59 out of 613 reviews

7.6/10

Cleanliness

8.0/10

Staff & service

7.0/10

Amenities

6.6/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Cal

Traveled with partner
Liked: Cleanliness, staff & service, amenities
A really great spot on the water. Loved the beach, the staff was very friendly and the location was amazing. It is a little in need of a fix up but then it would be more expensive to stay so I think they should keep it affordable and a great gem on the beach.
Stayed 1 night in Nov 2024

10/10 Excellent

antonio

Stayed 1 night in Jan 2025

10/10 Excellent

Joseph

Liked: Cleanliness, property conditions & facilities, room comfort

Cool spot lots of potential

We stayed in a trendy thatch-roofed bungalow with a lovely bathroom and a partial ocean view.
Stayed 2 nights in Jan 2025

10/10 Excellent

Earl

Liked: Cleanliness, staff & service, property conditions & facilities
By the sea!
Stayed 5 nights in Jan 2025

2/10 Terrible

Damon

Disliked: Cleanliness, staff & service
Stayed 2 nights in Dec 2024

8/10 Good

Ankitkumar

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very near to beach. 🏖️ overall clean and nearly all amnesty available. Just need to buy a drinking water from local market (Oxxo)- cheaper and easy. Well They can fill your empty bottle.
Stayed 3 nights in Dec 2024

10/10 Excellent

YONGWAN

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel is located right by the sea. While the facilities are a bit dated, the daily cleaning keeps everything spotless. It offers excellent access to snorkeling spots and restaurants, with free beach chairs and an on-site swimming pool that made my stay truly enjoyable.
Stayed 3 nights in Jan 2025

10/10 Excellent

Judith

Stayed 1 night in Dec 2024

6/10 Okay

Caleb

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Concierge was very kind and friendly, property was hard to find, run-down, dilapidated, pillows were very uncomfortable, mattress was not great, screen doors were broken/off track, shower knobs were corroded, ac worked well.
Stayed 1 night in Jan 2025

4/10 Poor

Lisa

Traveled with partner
Disliked: Staff & service, property conditions & facilities
The photos are definitely old of this property - it's much more run down and in need of repair/renovations. It seems to be poorly managed and while some staff tried to be helpful, most were on the rude side and not the most welcoming. The booking we made clearly stated Queen bed but it was a twin when we arrived and the said it wasn't their fault, but rather Expedia's for translating wrong. We argued quite a while with them saying nothing else was available, but finally they came up with a room with a King bed so that was good (plus this room was way less dodgy that the first one!) Our first morning though as I we went to leave, the top deadbolt on the door was locked and wouldn't release - we were locked in the room. We called the front desk for help and they claimed they couldn't even find our reservation even after telling them our room number. Luckily my husband is handy managed to use our corkscrew for some MacGyver action and we got out (removed it completely so it wouldn't happen again) but with no help from staff. Only thing we liked about the property is that was directly on the beach. Puerto Morelos is a safe town to explore and location of the hotel is within walking distance of many great restaurants, shops, and town square. We loved the area, but would NEVER stay at this hotel again.
Stayed 9 nights in Dec 2024

10/10 Excellent

Pamela

Stayed 1 night in Dec 2024

8/10 Good

Susan, New York

Liked: Cleanliness, staff & service, property conditions & facilities
This is a very comfortable hotel right on the beach.
Stayed 1 night in Dec 2024

8/10 Good

Lynne

Traveled with family
Liked: Cleanliness, staff & service, amenities
Great location right on the beach. Clean. Building could use maintenance as it is run down. Staff was helpful.
Stayed 1 night in Dec 2024

6/10 Okay

Reeve

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
The property itself needs lots of renovation. They were tons of calcium buildup on all water fixtures in the bathroom, which was disgusting. The room was dirty when I got it. Hotel has horrible customer service. They are accommodating to nothing. You can’t even ask them to get you a cab. Only thing I liked about the property is located directly on the beach. It is in a safe town lots of things to eat in the neighborhood Places to walk around, but the beach was amazing. I will definitely visit that area again. Will never stay in that hotel again not even for free.
Stayed 3 nights in Dec 2024

10/10 Excellent

Xiaoling

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is very clean. The property is not new but maintained in good condition. The staff are very friendly. The beach is beautiful! There is a restaurant (Restuarant Ki) with food with reasonable quality. Breakfast fruit juice is very good. The coffee is also great! We picked omelette for the breakfast combo ($10 USD). The mushrooms and spinach are very fresh. Within walking, there are other restaurants also, some have great seafood. We enjoyed our stay. P.S. it is good to pre-book the ride from airport to the hotel. The people waiting outside ask for very high price (double the pre-booked price) for the ride.
Stayed 5 nights in Dec 2024

4/10 Poor

Amanedia

Stayed 5 nights in Dec 2024

6/10 Okay

bozena

Stayed 2 nights in Dec 2024

6/10 Okay

Amy

Disliked: Amenities, property conditions & facilities
The beach and restaurant were great, the staff at the beach excellent.
Stayed 3 nights in Dec 2024

10/10 Excellent

Brian, Stockbridge

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed at this property multiple times and it's always consistently great
Stayed 7 nights in Dec 2024

10/10 Excellent

Laura

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stay positive and it might be the best experience!

What a gem. If you’re looking for the fancy all inclusive resort with perfect everything and all the bells and whistles, then This place is not for you. But if you are looking for a spot right on the beach on one of the most beautiful beaches in the world, with a restaurant that has amazing food, great service (thanks Freddy and Jesus!). There were always beach chairs available no matter what time we went. We could sit at them and watch the people and listen to live music in the weekends. Please note: there is construction on the property. It’s a bit ugly and concerning at first but I think that’s why we got such a cheap price. It’s only on the road side of the property and did t really bother us. We were there for the beach anyways and that side was incredible!!! I was travelling single mama with child and we felt safe always.
Stayed 4 nights in Dec 2024

10/10 Excellent

Tammy

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just the right size for two couples. Conveniently located near North beach. Very walkable. Miriam the housekeeper was very available and accommodating.
Stayed 1 night in Dec 2024

2/10 Terrible

Paget

Disliked: Cleanliness, staff & service, property conditions & facilities
Checked out due to room conditions. No refund. Hotel is getting run down. Beach club was ok...but needs some upkeep as well. Staff in restaurant and club are good. Hotel has sewage smell in room. Couldn't sleep there....without respiratory difficulty or headache due to mold and sewage
Stayed 5 nights in Nov 2024

4/10 Poor

Nicole Jennifer, Saint Peter

Traveled with group, Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stephanie, Laura and Sergio were all great along with the maids. Location to the beach and the lounge chairs - awesome view Management is RUDE and unaccommodating Maids let our friends into our locked room to get something of theirs out. - This shouldn't happen - it was there items 1 key only - even if 2 of you in the room No toilet seat in the women's in lobby in one stall No screen - and air cond. quit 2 nights No washcloths - manager told me to go buy my own No SAFE - we finally got 1 safe for 3 of our rooms to share - but wasn't secured down Big disappointed - Garden room looks over back of the hotel with a small garden section A visiting guest with MS was using a golf cart to get close to the stairs for easy of walking and the management stopped her from bringing golf cart close - this was in no way accommodating and should of been a good reason for an exception to the rules. Management said this was for safety - this was not a bunch of kids running around on a golf cart! Pool is under construction - never used it - along with building new rooms right next to the pool - loud and noisy. This seems like a rant and picky but this was too many things that can be easily fixed to not say anything. We understood that it was a 3 star and but I have a hard time with that rating.
Stayed 9 nights in Dec 2024

2/10 Terrible

Norman Leland

Disliked: Cleanliness
Stayed 2 nights in Dec 2024

10/10 Excellent

Keri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Had the best time ever!!

Absolutely wonderful, staff was top notch! The work so hard to make you happy!Will definitely be back!
Stayed 3 nights in Dec 2024