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Bahía Tolok

3.5 star property

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Photo gallery for Bahía Tolok

Dining
Exterior
Comfort Penthouse | Premium bedding, down comforters, in-room safe, blackout drapes
Honeymoon Studio Suite, 1 King Bed, Pool Access, Sea View | Living area | 50-inch flat-screen TV with cable channels, TV, Netflix
Premium bedding, down comforters, in-room safe, blackout drapes

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Spa
  • Housekeeping
  • Air conditioning
  • Parking included
  • Free WiFi

Explore the area

Map
Av Rueda Medina Prolongación aeropuerto, Sm 88, Mz 2, Lote 7, Isla Mujeres, QROO, 77400
  • Garrafon Natural Reef Park
    ‪2 min walk‬
  • Isla Mujeres Ferry Terminal
    ‪16 min walk‬
  • Miguel Hidalgo
    ‪18 min walk‬
  • Isla Mujeres, Quintana Roo (ISJ)
    ‪15 min walk‬

Room options

View all photos for Deluxe Apartment, 2 Bedrooms, Terrace, Sea View

Deluxe Apartment, 2 Bedrooms, Terrace, Sea View | Terrace/patio

Deluxe Apartment, 2 Bedrooms, Terrace, Sea View

  • 646 sq ft
  • Sea view
  • Sleeps 5
  • 1 King Bed and 1 Queen Bed

View all photos for Comfort Penthouse

Comfort Penthouse | Premium bedding, down comforters, in-room safe, blackout drapes

Comfort Penthouse

  • Sea view
  • Sleeps 4
  • 1 King Bed and 1 Large Twin Sofa Bed

View all photos for Basic Room, 1 King Bed, Refrigerator

Basic Room, 1 King Bed, Refrigerator | Premium bedding, down comforters, in-room safe, blackout drapes

Basic Room, 1 King Bed, Refrigerator

  • 269 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Family Room, Terrace, City View

Family Room, Terrace, City View | Premium bedding, down comforters, in-room safe, blackout drapes

Family Room, Terrace, City View

  • 377 sq ft
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Comfort Apartment, Multiple Beds, Balcony, Sea View

Comfort Apartment, Multiple Beds, Balcony, Sea View | Premium bedding, down comforters, in-room safe, blackout drapes

Comfort Apartment, Multiple Beds, Balcony, Sea View

  • 600 sq ft
  • Sea view
  • Sleeps 6
  • 2 King Beds

View all photos for Premier Studio Suite

Premier Studio Suite | Premium bedding, down comforters, in-room safe, blackout drapes

Premier Studio Suite

  • 646 sq ft
  • Sea view
  • Sleeps 4
  • 1 King Bed OR 1 Large Twin Sofa Bed

View all photos for Presidential Cabin

Presidential Cabin | Premium bedding, down comforters, in-room safe, blackout drapes

Presidential Cabin

  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Comfort Studio, Accessible, Kitchen

Comfort Studio, Accessible, Kitchen | Premium bedding, down comforters, in-room safe, blackout drapes

Comfort Studio, Accessible, Kitchen

  • 431 sq ft
  • Sleeps 4
  • 1 King Bed OR 1 Large Twin Sofa Bed

View all photos for Standard Double Room, 2 Queen Beds

Premium bedding, down comforters, in-room safe, blackout drapes

Standard Double Room, 2 Queen Beds

  • 431 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Honeymoon Studio Suite, 1 King Bed, Pool Access, Sea View

Honeymoon Studio Suite, 1 King Bed, Pool Access, Sea View | Premium bedding, down comforters, in-room safe, blackout drapes

Honeymoon Studio Suite, 1 King Bed, Pool Access, Sea View

  • 431 sq ft
  • Sea view
  • Sleeps 3
  • 1 King Bed

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About this property

Bahía Tolok

3.5-star Isla Mujeres hotel close to North Beach
This hotel features a full-service spa, an outdoor pool, and conference space. Free WiFi in public areas and free self parking are also provided. Additionally, a children's pool, concierge services, and tour/ticket assistance are onsite.
Bahía Tolok offers 11 air-conditioned accommodations with safes and coffee/tea makers. Rooms open to balconies. Beds feature down comforters and premium bedding. 50-inch flat-screen televisions come with cable channels, first-run movies, and pay movies.

Bathrooms include rainfall showerheads and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is offered daily and in-room massages can be requested.

An outdoor pool and a children's pool are on site.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Massages are available on the beach and in the spa; other services include deep-tissue massages, sports massages, and Swedish massages. The spa is open daily.
In addition to a full-service spa, Bahía Tolok features an outdoor pool and a children's pool. Wireless Internet access is complimentary. Event facilities measuring 646 square feet (60 square meters) include conference space. For a surcharge, an airport shuttle (available 24 hours) is offered to guests. This Isla Mujeres hotel also offers a terrace, barbecue grills, and tour/ticket assistance. Concierge services and wedding services can be provided. Complimentary self parking is available on site.

Bahía Tolok has designated areas for smoking.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle at scheduled times and on request for a surcharge
  • Free self parking on site
  • Wheelchair-accessible parking available

Things to do

  • Children's pool
  • Full-service spa
  • Kayaking
  • Outdoor pool

Family friendly

  • Children's pool
  • Dining table
  • Highchair
  • In-room refrigerator
  • Outdoor pool

Conveniences

  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Wedding services

Business services

  • 646 square feet of conference space
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Garden
  • Picnic area
  • Pool umbrellas
  • Terrace

Full-service spa

  • Deep-tissue massages
  • Facials
  • In-room massages
  • Manicures/pedicures
  • Spa open daily
  • Sports massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 6 accessible parking spaces
  • Accessible bathtub
  • Accessible shuttle
  • Front entrance ramp
  • Tile flooring in room
  • Upper floors accessible by stairs only
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking

More

  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Premium bedding

Bathroom

  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 50-inch flat-screen TV with cable channels
  • First-run movies
  • Netflix
  • Pay movies
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Dining table
  • Paper towels
  • Refrigerator

More

  • Air conditioning
  • Ceiling fan
  • Iron/ironing board
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The property charges 5 percent for credit card payments
The front desk is open daily from 6:00 AM - 11:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: MXN 1000.0 per night
  • Deposit is payable by PayPal and is due within 24 hours of booking the reservation.

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: MXN 2300 per person
  • Credit card charges are subject to a surcharge of 5 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, mobile payments, and cash
Mobile payment options include: PayPal

We should mention

This property does not have elevators
Pool access available from 8:00 AM to 8:00 PM
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Property is also known as

Bahía Tolok Isla Mujeres
Aparthotel Bahía Tolok Isla Mujeres
Bahía Tolok Aparthotel Isla Mujeres
Isla Mujeres Bahía Tolok Aparthotel
Bahía Tolok Aparthotel
Aparthotel Bahía Tolok
Bahía Tolok Hotel
Bahía Tolok Isla Mujeres
Bahía Tolok Hotel Isla Mujeres

Bahía Tolok Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 109 out of 176 reviews
Rating 8 - Good. 37 out of 176 reviews
Rating 6 - Okay. 17 out of 176 reviews
Rating 4 - Poor. 3 out of 176 reviews
Rating 2 - Terrible. 10 out of 176 reviews

9.2/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Vanessa

Stayed 1 night in Nov 2024

10/10 Excellent

Dora, Alton

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Muy buen lugar por el precio cerca de centros comerciales, muy limpio organizado, pero la verdad la ciudad no me gustó
Stayed 1 night in Nov 2024

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, property conditions & facilities
Penthouse was incredible!
Stayed 4 nights in Sep 2024

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel - restaurant ripped me off
I spent my whole trip at super expensive hotels that let me down this room was cheap and it was my absolute favorite I would 109% stay here again. The ONLY reason I’m not giving this place 5 stars is the restaurant. Me and my girlfriend got eggs bacon and potatoes both the exact same thing. Food looked great tasted great. Then they brought the bill. The hotel restaurant completely screwed us the bill was 1200 pesos without tip. I was totally oissed I felt like they ruined everything literally breakfast cost me $20 less than what my room there cost. Total ripoff just ruined the entire vibe
Stayed 1 night in Aug 2024

10/10 Excellent

ferrer palcio juan

Stayed 1 night in Aug 2024

8/10 Good

Mafennata

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
👌
Stayed 2 nights in Jun 2024

2/10 Terrible

CESAR

Traveled with group, Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2024

2/10 Terrible

CESAR

Traveled with group, Traveled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Poorly run
Worst experience I had on Mexico in all the years. No one at the Frond Desk. Did not clean the room twice even as we asked to clean in the morning. Took a cash deposit for incidentals and would not return it because we check out at 12:30 instead of 12. Charged for 2 people even though there was only one guest.
Stayed 4 nights in Jun 2024

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024

8/10 Good

Marie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a beautiful boutique hotel nestled on the west side of the island . The pool and seating area are perfect. We felt like we were house guestsnd were treated wonderfully . It is very family friendly hotel . I highly recommend this place !!
Stayed 7 nights in May 2024

8/10 Good

Robin, Decatur

Traveled with group
Liked: Cleanliness, staff & service
Great place to avoid party crowds.
Stayed 2 nights in Apr 2024

2/10 Terrible

Natalie

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Emergency check-out!!!
ASSAULTED by staff member, terrorized with multiple visits at my door in the middle of the night... Hotel.com... shame on you for your lack of taking this matter seriously. I have no words!!!
Stayed 2 nights in Mar 2024

8/10 Good

David

Liked: Cleanliness, staff & service

2/10 Terrible

giuseppe

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 8 nights in Feb 2024

10/10 Excellent

Jeffrey

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a beautifully taken care of property with very friendly and helpful staff.
Stayed 7 nights in Feb 2024

2/10 Terrible

Brad

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
was so bad did not accept check in and we did not check in or stay
Stayed 1 night in Feb 2024

10/10 Excellent

Kelsea

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We weren’t sure what to expect of Bahia Tolok but we were very pleasantly surprised. It was VERY clean and the staff were all so nice. It is very walkable to many locations, which we loved. If you weren’t up for walking it may not be the number one choice. Only complaints: the restaurant is closed so getting good coffee is a bit of a hike and the pillows were pretty hard.

8/10 Good

dianna

Traveled with partner
Liked: Cleanliness
Disliked: Amenities
The property is well maintained and beautiful however, it does not have all of the amenities advertised. They advertise having a restaurant and bar and even show pictures on their website of the food that they serve. However, there is not a bar or restaurant on site. Both have been shut down and are non existent. This left a very sour note with us as we booked this hotel especially since they advertised both. We spoke to the manager about our concern and she said “oh, sorry for the inconvenience “ and nothing more. We explained to her that we booked this place because of the amenities advertised and she shrugged us off. We were very disappointed. And to top things off, we had stayed at another hotel the week before staying here and 2 days before the start of our reservations at Bahia Toluk, we visited this hotel and gave our deposit and this same manager confirmed with us when we questioned why the restaurant wasn’t open at the time of visit, that it is open daily from 8am to 3pm and said that the bar was open the same hours. We laughed at the time and questioned why the bar opened so early. In fact, she was lying to us as she wanted to secure the cost of half of our stay. To say the least, we will never stay here again
Stayed 7 nights in Feb 2024

6/10 Okay

Shaun

Stayed 3 nights in Feb 2024

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely, relaxing stay!
Bed was very soft and comfy! The pool is not heated, so we got in the ocean instead! Hammocks were very relaxing. Sunset was beautiful! The restaurant is not open at all, so that was disappointing. Would stay at this quaint boutique hotel again!
Shower
Pool
Out back
Out back
Stayed 1 night in Feb 2024

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in Feb 2024

8/10 Good

ANNE, ST LOUIS

Liked: Cleanliness, staff & service

6/10 Okay

Dawn

Liked: Cleanliness
Stayed 6 nights in Jan 2024

10/10 Excellent

Lynn

Stayed 3 nights in Jan 2024

10/10 Excellent

Vicki

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Dec 2023