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Beach Palace - All Inclusive

4.0 star property

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Beach Palace - All Inclusive

Waterslide
On the beach, white sand, sun loungers, beach umbrellas
On the beach, white sand, sun loungers, beach umbrellas
View from room
Superior Deluxe Lagoon View - Kids & Teens Free | Premium bedding, down comforters, free minibar, in-room safe

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Bar
  • Hot Tub
  • All inclusive
  • Breakfast included
  • Room service

Explore the area

Map
Blvd Kukulcan Km 11.5, Hotelera Zone, Cancun, QROO, 77500
  • La Isla Shopping Mall
    ‪7 min walk‬
  • Cancun Interactive Aquarium
    ‪10 min walk‬
  • Isla Dorada
    ‪12 min walk‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪22 min drive‬

Room options

View all photos for Superior Two Bedroom Presidential Suite Ocean View - Kids & Teens Free

Premium bedding, down comforters, free minibar, in-room safe

Superior Two Bedroom Presidential Suite Ocean View - Kids & Teens Free

  • 1070 sq ft
  • Ocean view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Superior Deluxe Lagoon View - Kids & Teens Free

Superior Deluxe Lagoon View - Kids & Teens Free | Premium bedding, down comforters, free minibar, in-room safe

Superior Deluxe Lagoon View - Kids & Teens Free

8.8 out of 10
Excellent
(76 reviews)
  • 440 sq ft
  • Lagoon view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Superior Honeymoon Suite Ocean View - King Size Bed

Superior Honeymoon Suite Ocean View - King Size Bed | Premium bedding, down comforters, free minibar, in-room safe

Superior Honeymoon Suite Ocean View - King Size Bed

10.0 out of 10
Exceptional
(1 review)
  • 440 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Family Deluxe - Kids & Teens Free

Superior Family Deluxe - Kids & Teens Free | Premium bedding, down comforters, free minibar, in-room safe

Superior Family Deluxe - Kids & Teens Free

9.0 out of 10
Wonderful
(4 reviews)
  • 880 sq ft
  • Lagoon view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Superior Governor Suite Ocean View - King Size Bed

Premium bedding, down comforters, free minibar, in-room safe

Superior Governor Suite Ocean View - King Size Bed

  • 630 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Deluxe Ocean View - Kids & Teens Free

Superior Deluxe Ocean View - Kids & Teens Free | Premium bedding, down comforters, free minibar, in-room safe

Superior Deluxe Ocean View - Kids & Teens Free

8.0 out of 10
Very good
(14 reviews)
  • 440 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

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About this property

Beach Palace - All Inclusive

4-star property in Zona Hotelera
Catch some rays at the beach or spend the day relaxing at Beach Palace - All Inclusive's full-service spa. Then enjoy a meal at one of the property's 5 restaurants.
Beach Palace - All Inclusive offers 287 accommodations with free minibar items and safes. Rooms open to balconies or patios. Beds feature down comforters and premium bedding. Smart televisions come with premium satellite channels.

Bathrooms include separate bathtubs and showers with jetted bathtubs, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

3 outdoor swimming pools and 3 spa tubs are on site. In addition to a children's pool, other recreational amenities include a waterslide, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the property's full-service spa. Services include facials, body scrubs, and body treatments. The spa is equipped with a sauna.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Beach Palace - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with umbrellas. At Beach Palace - All Inclusive you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Guests can enjoy a complimentary breakfast each morning. Dining is available at one of the property's 5 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Guests can unwind with a drink at one of the property's bars, which include 2 poolside bars and 4 bars/lounges. Public areas are equipped with complimentary wireless Internet access. This all-inclusive property also offers a complimentary children's club, a children's pool, and a steam room. Guests can use the outdoor pool at a partner property. Onsite self parking and valet parking are complimentary.

Beach Palace - All Inclusive is a smoke-free property.

A complimentary full breakfast is served each morning between 7 AM and 11:30 AM.
Tequila - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
Bocelli - This restaurant specializes in Italian cuisine and serves dinner only. Open daily.
Wok / Agra - This restaurant specializes in Asian cuisine and serves dinner only. Open daily.
Smokehouse - This restaurant specializes in Latin American cuisine and serves lunch and dinner. Open daily.
Tavola - This theme restaurant specializes in Italian cuisine and serves dinner only. Open daily.
24-hour room service is available.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)
Meals and beverages at companion properties

Activities and facilities/equipment

All non-motorized water sports are included.

Land activities

Fitness facilities

Lessons/classes/games

Dancing

Entertainment

Onsite entertainment and activities
Onsite live performances
Theme parties

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free self parking on site
  • Free valet parking on site

Food and drink

  • Free full breakfast available daily 7:00 AM to 11:30 AM
  • 2 poolside bars
  • 4 bars/lounges
  • 5 restaurants
  • A coffee shop/cafe
  • Snack bar/deli

Restaurants on site

  • Bocelli
  • Smokehouse
  • Tavola
  • Tequila
  • Wok / Agra

Things to do

  • 3 outdoor pools
  • 3 spa tubs
  • Arcade/game room
  • Beach volleyball
  • Children's pool
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Gym
  • Outdoor pool (guest access)
  • Playground
  • Sauna
  • Shopping
  • Steam room
  • Waterslide
  • Yoga classes

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free rollaway/extra bed
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Soundproofed rooms
  • Travel crib
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • On the beach
  • Pool loungers
  • Rooftop terrace

Full-service spa

  • Body scrubs
  • Facials
  • Massage
  • Sauna
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Braille/raised signage
  • Doorbell and phone notification
  • Elevator (35 inch wide door)
  • Handrails in stairways (39 inches high)
  • Magnifying mirror
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

More

  • 1 building
  • 15 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free rollaway/extra bed
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Jetted bathtub
  • Towels provided

Entertainment

  • Smart TV with premium cable/satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Free local calls
  • Iron/ironing board
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
Guests must show proof of child age at check-in. In the event the child's age differs from that in the booking reservation, the hotel may charge the difference in rate.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Free rollaway/extra beds

Property payment types

Important information

Optional extras

  • Airport shuttle fee: USD 26 per person (roundtrip)
  • Airport shuttle fee per child: USD 26 (roundtrip), (up to 17 years old)
  • Laundry fee: USD 315 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Safety features at this property include a security system and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property requires a passport at check-in for travelers who are not citizens of Mexico.

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
Guests under 18 years old are not allowed in the spa

Property is also known as

Beach Palace
Beach Palace Cancun
Beach Palace Resort
Beach Palace Resort All Inclusive
Beach Palace Resort All Inclusive Cancun
Beach Palace Hotel Cancun
Beach Palace Resort All Inclusive All-inclusive property Cancun
Beach Palace Resort All Inclusive All-inclusive property

Beach Palace - All Inclusive Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 619 out of 1131 reviews" "
Rating 8 - Good. 283 out of 1131 reviews" "
Rating 6 - Okay. 125 out of 1131 reviews" "
Rating 4 - Poor. 62 out of 1131 reviews" "
Rating 2 - Terrible. 42 out of 1131 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Susana

Stayed 3 nights in Oct 2024

10/10 Excellent

Victor

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
Great experience. Been to this property multiple times and the staff is Great! The restaurants have a great menu This time a shout out to Daniel and staff at MOMO restaurant. It was great and the family option menu was delicious
Stayed 3 nights in Oct 2024

8/10 Good

Nicole

Traveled with partner
Liked: Cleanliness, amenities
Service was either good or not. Food was great everywhere but the pool and Travola. The Sweet and Coffee bar had the best and kindest servers. The liquor was bottom shelf. If you wanted average liquor or top shelf it cost more. More for average??? The credits were very misleading. Everyone said go to public relations. I did and PR lady was rude and did not want to explain. Therefore we didn't use them.
Stayed 4 nights in Oct 2024

8/10 Good

Naomi Paola

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
Food was good. Beach was good. Drinks were not so good. Pool was good. Shows were excellent. Pressure to visit another hotel moon the grand not good including when you get over there they try to pressure you into buying $33k package (the lowest).
Stayed 6 nights in Oct 2024

4/10 Poor

Donald Alexander Earl

Traveled with family and small children
Disliked: Cleanliness, property conditions & facilities
The photos were not what we got at the resort. VIP credit wasn’t good for anything we wanted to use it for. Had to pay more money to use the credit. Room cleaning never came. Coffee not replaced. Plugs didn’t work. Run down. Beach was very nice.
Stayed 3 nights in Oct 2024

10/10 Excellent

Sooyong

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good
Stayed 3 nights in Oct 2024

6/10 Okay

Justin, San Diego

Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The pictures are not up to date. The place is run down with an abandoned crumbling resort next door. The beach is great but the rooms and everything else was dated, broken, or not functional. The wood headboard was in a place where you hit your head constantly on it, roaches in the rooms, elevators that you had to manually force closed. The buffet was horrendous but the other restaurants were good. I did end up getting really sick after eating the pork from the smokehouse. I was glad to hear this place is closing becuase it needs a major overhaul and activities. There really isnt any entertainment and they dont offer transportation to other palace resorts. Additionally, we were not able to use the room credits for ANYTHING there.
Stayed 5 nights in Sep 2024

10/10 Excellent

CHLOE

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It really has everything. It was an unforgettable experience. Kids stays for free is a great plus. The kid still talks about this trip years later to anyone who would listen. It blew her mind that she could have three scoops of ice cream plus cake. We definitely hope to come back and let her bring a friend along.
Stayed 7 nights in Dec 2022

6/10 Okay

Mary Anne, Forsyth

Stayed 4 nights in Aug 2024

8/10 Good

Basel

Stayed 8 nights in Aug 2024

6/10 Okay

felipe

Liked: Cleanliness, staff & service
Stayed 5 nights in Aug 2024

10/10 Excellent

Sadasivan

Stayed 4 nights in Aug 2024

10/10 Excellent

Sandra

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was really good. They had activities every day and some shows in the evening. Food was delicious they have a good selection of it and the steakhouse restaurant was my favorite. Their steaks cooked perfect medium rare, salmon was good as well, try their lava cake dessert with ice-cream. I was very pleased with the service and accommodations.
Stayed 5 nights in Jul 2024

8/10 Good

Adianez

Traveled with family
Liked: Cleanliness, staff & service, amenities
Everything was great! The main thing is that the property definitely needs to be updated but other than that the staff was amazing, food, the view, etc!
Stayed 5 nights in Aug 2024

10/10 Excellent

Charline

Liked: Cleanliness, staff & service, property conditions & facilities
Great time, will be back again!
Stayed 3 nights in Aug 2024

10/10 Excellent

Salvador Eduardo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2024

10/10 Excellent

santosh

Stayed 4 nights in Aug 2024

10/10 Excellent

Sarah

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property! Had a wonderful family vacation we will be back.
Stayed 3 nights in Aug 2024

10/10 Excellent

Harjot Singh

Liked: Property conditions & facilities
Stayed 4 nights in Aug 2024

10/10 Excellent

Blanca I

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service from staff was wonderful. They were very accomadating and attentive to your needs.
Stayed 4 nights in Aug 2024

10/10 Excellent

Sandy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was great! The staff was very serious about the food allergy. They always wrote it down if anyone has allergies. The beach was beautiful!
Stayed 4 nights in Aug 2024

2/10 Terrible

Lissette

Traveled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Hay que ser reparaciones en el hotel y sobre todo los baños
Stayed 4 nights in Aug 2024

8/10 Good

Helena

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great
Stayed 7 nights in Aug 2024

4/10 Poor

Lisandra

Stayed 4 nights in Aug 2024

4/10 Poor

April

Traveled with group, Traveled with partner, Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The room we stayed at, the floor was very dirty and there was urine on the toilet and floor. We called customer service and they sent someone to clean it, it still smelled like urine even after being “cleaned”. Nobody came to clean our room the following day, we called customer service who said someone was coming right away and they never did. The next day I downloaded the palace app and requested room cleaning and still no one came. My husband went to the manager to complain and was told someone would come to clean it. Earlier that day we ordered room service for breakfast, we spent the day at the pool and returned later that day to get ready for dinner and only to see that still no one came for the second day. I called customer service again, After we returned from dinner we saw the room had finally been cleaned. Also upon arrival we were greeted by a customer representative who offered to give us a day pass to moon palace, their other location. It ended up being a scam, we spent half the day on a tour and harassed into trying to get a membership. The female sales rep at moon palace was incredibly rude and dismissive after we had to be stern about our reply. After refusing the membership we were hesitant to take the day pass feeling uncomfortable and left after dragging our kids there under false pretenses. Otherwise the food at the resort and restaurants were excellent, waiters and waitresses were very attentive & friendly. But I wouldn’t stay there again.
Stayed 4 nights in Aug 2024