4/10 Poor
Victoria
Traveled with family
Jan 13, 2025
Disliked: Property conditions & facilities
I want to preface this review by saying I have stayed in multiple all inclusive and resorts so I can compare. They will be closing this property for much needed renovations so I am happy to know they recognize the Beach Palace is not to their standards.The beach was beautiful and the majority of the staff were friendly. Don't fall for the "generous offer of a DAY PASS to another property unless you want to loose a 1/2 day of your vacation. As my family and I were leaving in their complementary taxi ride to the Moon Palace, we were told we would have to spend 90 min driving around the property to be told how to book with them directly next time. 5 hrs later and multiple attempts to sell me a membership, we finally got to enjoy our day on the property. We felt duped. The offers are not a horrible, but I was not prepared to be pressured into spending upwards of 40k on a membership package. When I asked for this to be rectified my complaint was sent to " public relations ". The alcoholic beverages on both properties were very weak and poor quality. The food however was fairly decent with lots of options. We had to ask 4 out of the 5 day to have our room cleaned, and the toilet needed to be repaired everyday. The spa experience was very good and all of the spa staff were friendly. The property next to the resort had been vacant for some time, was covered in graffiti and appeared to be unsafe. The mall is within walking distance, and nice off site restaurants.
Victoria
Stayed 5 nights in Jan 2025