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Bel Air Collection Resort & Spa Cancun Adults Only

5.0 star property

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January 2025

Photo gallery for Bel Air Collection Resort & Spa Cancun Adults Only

Outdoor pool
Lobby sitting area
Outdoor pool
Deluxe Room, Ocean View | Premium bedding, free minibar items, in-room safe, desk
Lobby sitting area

Reviews

6.8 out of 10

Popular amenities

  • Pool
  • Bar
  • All inclusive
  • Room service
  • Parking included
  • Housekeeping

Explore the area

Map
Cancun
  • Iberostar Cancun Golf Course
    13 min walk
  • El Rey Ruins
    18 min walk
  • Delfines Beach
    3 min drive
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    12 min drive

Room options

View all photos for Suite, Jetted Tub

Suite, Jetted Tub | Premium bedding, free minibar items, in-room safe, desk

Suite, Jetted Tub

  • 430 sq ft
  • Studio
  • Ocean view
  • Sleeps 2

View all photos for Deluxe Room, Ocean View

Deluxe Room, Ocean View | Premium bedding, free minibar items, in-room safe, desk

Deluxe Room, Ocean View

  • 398 sq ft
  • Studio
  • Ocean view
  • Sleeps 4

View all photos for Deluxe Room, Lagoon View

Deluxe Room, Lagoon View | Premium bedding, free minibar items, in-room safe, desk

Deluxe Room, Lagoon View

  • 395 sq ft
  • Studio
  • Lagoon view
  • Sleeps 4

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About this property

Bel Air Collection Resort & Spa Cancun Adults Only

5-star aparthotel in Zona Hotelera

Property Location
With a stay at Bel Air Collection Resort & Spa Cancun in Cancun (Zona Hotelera), you'll be within a 5-minute drive of Delfines Beach and El Rey Ruins. This beach hotel is 3.3 mi (5.3 km) from Aquaworld and 4.7 mi (7.5 km) from Cancun Interactive Aquarium.

Rooms
Make yourself at home in one of the 155 air-conditioned rooms featuring minibars (stocked with some free items) and DVD players. 32-inch LCD televisions are provided, with cable programming available. Private bathrooms with showers feature rainfall showerheads and hair dryers. Conveniences include phones, as well as safes and desks.

Amenities
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. If you're looking for recreational opportunities, you'll find a health club and an outdoor pool. This hotel also features complimentary wireless Internet access, concierge services, and gift shops/newsstands.

Dining
All-inclusive rates are available at this hotel. Meals and beverages at onsite dining establishments are included in all-inclusive rates. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.
Grab a bite at one of the hotel's 3 restaurants, or stay in and take advantage of the 24-hour room service. Need to unwind? Take a break at the bar/lounge, the beach bar, or the poolside bar for a tasty beverage.


Business, Other Amenities
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.
Some rates at Bel Air Collection Resort & Spa Cancun Adults Only are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

In addition to a full-service spa, Bel Air Collection Resort & Spa Cancun Adults Only features an outdoor pool and a health club. Dining is available at one of the aparthotel's 3 restaurants. The property also offers a snack bar/deli and a grocery/convenience store. Guests can unwind with a drink at one of the aparthotel's bars, which include a beach bar, a poolside bar, and a bar/lounge. Public areas are equipped with complimentary wireless Internet access.

This luxury aparthotel also offers spa services, a terrace, and multilingual staff. For a surcharge, an airport shuttle (available 24 hours) is offered to guests. Onsite self parking is complimentary.

Bel Air Collection Resort & Spa Cancun Adults Only is a smoke-free property.

Bel Air Collection Resort & Spa Cancun Adults Only has 3 restaurants on site.
24-hour room service is available.

All inclusive details

All-inclusive room rates at Bel Air Collection Resort & Spa Cancun Adults Only are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Land activities

Fitness facilities

Languages

English, Spanish

Property amenities

Beach

  • On a white sand beach
  • Beachside massages

Pool/Spa

  • Aromatherapy
  • Beachside massages
  • Couples treatment rooms
  • Facials
  • Full-service spa
  • In-room massages
  • Manicures/pedicures
  • Outdoor pool
  • Spa tub

Internet

  • Available in the apartment: WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Coffee/tea maker

Dining

  • 3 restaurants
  • A bar/lounge
  • A beach bar
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Free minibar (limited items)
  • Room service (24 hours)
  • Snack bar/deli

Bedrooms

  • Premium bedding

Bathroom

  • 1 private bathroom
  • Bathrobes
  • Hair dryer
  • Rainfall showerhead
  • Shower
  • Slippers

Entertainment

  • 32-inch LCD TV with cable channels
  • DVD player

Outdoor areas

  • Terrace

Laundry

  • Dry cleaning/laundry service
  • Laundry facilities

Work spaces

  • Desk
  • Meeting room

Climate control

  • Air conditioning

Pets

  • No pets or service animals

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible parking
  • Smoke-free property

Services and conveniences

  • 24-hour front desk
  • ATM
  • Concierge services
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Housekeeping (daily)
  • Iron/ironing board on request
  • Luggage storage
  • Multilingual staff
  • Phone
  • Porter/bellhop
  • Safe
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Location highlights

  • Near the airport

Things to do

  • Gym
  • Health club
  • Shopping
  • Theme park nearby

Safety features

  • Carbon monoxide detector (host has indicated there is a carbon monoxide detector on the property)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • First aid kit
  • Security system
  • Fire extinguisher

General

  • 155 units
  • 6 floors
  • Banquet hall
  • Property does not allow children

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 10 PM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

This property welcomes adults only
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Airport shuttle fee: MXN 1300 per room (roundtrip)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Noise-free guestrooms cannot be guaranteed
Host has indicated there is a carbon monoxide detector on the property
Host has indicated there is a smoke detector on the property
Safety features at this property include a fire extinguisher, a security system, and a first aid kit

We should mention

Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Property is also known as

Bel Air Collection
Bel Air Collection Cancun
Bel Air Collection Resort
Bel Air Collection Resort Cancun
Bel Air Cancun
Bel Air Collection Hotel Cancun
Bel Air Collection Resort & Spa Cancun Hotel Cancun
Bel Air Collection Resort And Spa Cancun
Bel Air Collection Cancun
Bel Air Collection Hotel Cancun
Bel Air Cancun
Bel Air Collection Resort & Spa Cancun Hotel Cancun
Bel Air Collection Resort Spa Cancun
Bel Collection & Cancun Cancun
Bel Air Collection Resort Spa Cancun
Bel Air Collection Resort Spa Cancun Adults Only
Bel Air Collection Resort & Spa Cancun Adults Only Cancun
Bel Air Collection Resort & Spa Cancun Adults Only Aparthotel

Bel Air Collection Resort & Spa Cancun Adults Only Reviews

Reviews

6.8
Rating 10 - Excellent. 203 out of 867 reviews" "
Rating 8 - Good. 260 out of 867 reviews" "
Rating 6 - Okay. 179 out of 867 reviews" "
Rating 4 - Poor. 109 out of 867 reviews" "
Rating 2 - Terrible. 116 out of 867 reviews" "

7.8/10

Cleanliness

7.4/10

Staff & service

6.4/10

Amenities

6.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Brandon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great boutique resort. Recommended.
Overall we had a great stay and I was very impressed by the service the staff provided. Front desk, pool service staff, and the restaurant staff all did an amazing job taking care of their customers. The only downfall was the water temperature in the room. Also food was delicious. Breakfast and diner.
Stayed 1 night in Aug 2020

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is very nice!! Food wasn’t all that. But the service was good
Stayed 3 nights in Apr 2020

10/10 Excellent

Verified traveler

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
we had read varying reviews on this resort and were pleasantly surprised. We thought it was excellent value for money. Have come to the conclusion that some people want to pay 3 star prices then want 5 star facilities.
Stayed 2 nights in Mar 2020

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First off I can't give the staff that work here enough compliments. They were absolutely amazing!!! Whatever you needed they were quick to please you. Claudia, yadaira, Alicia, and kenia were great letting us know were everything was and what times certain restaurants were open. There wasn't a time we're I didn't see the staff cleaning, this place is spotless!! The spinach juice served at the palm terrace was the best juice I've ever had in my life. There was a grocery store and an amazing restraunt directly across from the hotel so we didn't have travel by car to pick anything up. The view of the ocean in the morning is breathtaking and the breeze that flows through the entrance of the hotel is incredible. I definitely recommend this place!!
Stayed 5 nights in Mar 2020

4/10 Poor

Verified traveler

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
When we arrived, we loved that it was close to the beach with easy access. It all seemed to go well but they were a bit rude. They charged us a fee to clean the beach and our friends that stayed at another hotel didnt gets charged such fee.
Stayed 4 nights in Mar 2020

8/10 Good

Trudy

Liked: Property conditions & facilities, room comfort
Stayed 1 night in Mar 2020

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2020

4/10 Poor

Lesley, Toronto Ontario Canada

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I reserved a room with 2 beds...when we arrive they gave us one bed. It took 2 days to get us in to a room with 2 double beds. The room they eventually gave us had no working air conditioning for the last 3 days.....
Stayed 6 nights in Feb 2020

8/10 Good

Anna, Colorado

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The shower was weak and the air conditioner was loud. The buffet, staff, and beach were great. The room was simple but good, I don't need a fancy room. I go to Cancun to enjoy the beach!
Stayed 3 nights in Feb 2020

6/10 Okay

Verified traveler

Traveled with family and small children, Traveled with group, Traveled with family
Disliked: Staff & service, property conditions & facilities
I loved the access to the beautiful beach. The hotel needs major renovation to the building as well as the staff.
Stayed 4 nights in Feb 2020

2/10 Terrible

Verified traveler

Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2020

2/10 Terrible

Verified traveler

Traveled with group
Disliked: Amenities, property conditions & facilities
Check in took well over an hour and the first room had one bed so we had to get another room which took even more time.standing at the front desk or waiting at the elevator was like a wind tunnel. Horrible! And speaking of elevators they didn't work the last few days we were there so we had to use the employees elevator. Two of the nights we were there the music was so loud (and so bad) we were no able to sleep till after midnight. We are seniors so we don't stay up partying every night. The hotel itself is old and run down but it is clean. The beach was far to windy to sit out. Everything is very far away from the hotel. The staff tried but not hard enough. No apologies for anything that went wrong.
Stayed 7 nights in Feb 2020

4/10 Poor

HZ

Traveled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Exactly as one previous reviewer said: “This hotel is tired”. Power outage every other day. One night people were enjoying candle light dinner involuntarily. The hotel did send a letter to room telling guests the power outage was part of public utility work. Apparently all other hotels are not affected by this perpetual utility work. They never have enough beach towels in shelf. By the way, no AC in guest rooms 73 - 83F. Guest cooks down by old school way, leave the sliding door open all night long. Apparently, the hotel has suffered from prolonged underinvestment. Just to be fair, the location of the hotel is not bad. We use bus a lot, you can easily get around in hotel zone with typical less than a minute waiting at the hotel front. The beach is clean. Staff are mostly friendly. It just have a bad management/owner. WiFi is surprisingly good for run down hotel.
Stayed 8 nights in Dec 2019

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities
The staff are amazing friendly and polite, the food is fantastic and good value. The property is a bit far out from main Cancun and could do with an update, no tea or coffee facilities provided
Stayed 14 nights in Dec 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful Beach, nice hotel with an authentic feel. Amazing place and reasonably priced.
Stayed 2 nights in Jan 2020

10/10 Excellent

Miss

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome hotel
Really great hotel. Amazing location. Lush pool. Breakfast was really good and as we ate it so late we didn’t need lunch so saved money and just ate in the evening. Very helpful lady on the desk answered lots of our questions. Sunset drinks for free we’re great. Very helpful staff in the restaurant looked after some medication of mine which needed to be stored in the fridge. Really Recommend this hotel
Stayed 5 nights in Dec 2019

8/10 Good

Verified traveler

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was priced correctly for quality. Modest but nice accommodations. Room was nice, but not luxurious. We had ocean view in the front, and ugly view of service yard from the walkway to the room in the back. The Restaurant was open late, which was nice. The food was good and reasonably priced. All of the staff were very friendly. We would stay here again if looking for a lower priced room.
Stayed 1 night in Dec 2019

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities
The staf was excellent. The bathroom needs to be updated.
Stayed 2 nights in Dec 2019

8/10 Good

Mike, Calgary, Alberta, Canada

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and attentive staff. Good food - especially at Sushi & Martini Bar. Very nice room with very comfortable bed. Beach loungers include large pillow-like beds - very easy to nap in. Relaxing place to vacation.
Stayed 7 nights in Dec 2019

6/10 Okay

Verified traveler

Traveled with family and small children
Disliked: Amenities, property conditions & facilities
Had to move rooms, wanted hot shower and tub that could hold water not leak water out. Very run down condition and not explained much at check in, but it seemed to take a long time. We are owners at this company and behind in paying, thought I would see what my impression was of this resort as we always have stayed at P.V.
Stayed 1 night in Dec 2019

6/10 Okay

Brian, Santa Ana

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff member Johnny was amazing. Pool service was good but drinks needed alcohol bc you couldn't taste it. Room was okay but needed power outlets near the nightstand to charge phones. Had to charge our stuff in the restroom or behind the tv
Stayed 7 nights in Dec 2019

2/10 Terrible

anna

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
you can fool me once
well, this hotel is in a rough shape! There is a note on the patio door: 'keep the door closed all the time" - on the first day we closed it from the outside only to find out that there was no handle to get back in. We cried for help about an hour and staff kept waiving to us back believing, I guess it was tequila waiving. The bathroom tap kept shooting water out the bathroom door so did the shower head.The night lights were beside the bed but not connected and no plugs anywhere near. The coffee maker spilled coffee everywhere, except into the jar. When replaced, the jar opening was not aligned with the handle and poring hot liquid allover your hands and legs. Do not approach restaurant hostess or the lady receptionist without a baseball bat or at least a yard stick. The cleaning and front staff saved the grace. The view was fabulous.
tap to kill for
kitchen appliance that can kill you
Stayed 14 nights in Nov 2019

2/10 Terrible

Kevin

Disliked: Staff & service, property conditions & facilities, room comfort
False advertising
No airport shuttle. Your website lists airport shuttle as one of the amenities offered. I ended up spending more on taxis than I did on the hotel room itself.
Stayed 1 night in Dec 2019

8/10 Good

Chris

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019