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Beloved Playa Mujeres - Couples Only All Inclusive

5.0 star property

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Photo gallery for Beloved Playa Mujeres - Couples Only All Inclusive

Beach bar
View from room
3 outdoor pools, sun loungers
55-inch LED TV with satellite channels, TV
Exterior

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Bar
  • All inclusive
  • Hot Tub

Explore the area

Map
Condominio Playa Mujeres, Playa Mujeres, Punta Sam, QROO, 77400
  • Punta Sam Ferry Terminal
    ‪5 min drive‬
  • Playa Mujeres Golf Club
    ‪11 min drive‬
  • North Beach
    ‪91 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪41 min drive‬

Room options

View all photos for Junior Suite with Round Jacuzzi

Premium bedding, down comforters, pillowtop beds, free minibar

Junior Suite with Round Jacuzzi

  • 958 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Swim Up Suite

View from room

Swim Up Suite

  • 1098 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Ocean View

View from room

Junior Suite Ocean View

  • 957 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Ocean View Penthouse Ste w/plunge pool

View from room

Ocean View Penthouse Ste w/plunge pool

  • 2874 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Ocean View Terrace Suite w/ Plunge Pool

View from room

Ocean View Terrace Suite w/ Plunge Pool

  • 1862 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Casita Suite w/ Private Pool

View from room

Casita Suite w/ Private Pool

  • 1098 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Two Story Casita Suite w Plunge Pool

Terrace/patio

Two Story Casita Suite w Plunge Pool

  • 1205 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Terrace Suite With Plunge Pool

Premium bedding, down comforters, pillowtop beds, free minibar

Terrace Suite With Plunge Pool

  • 1862 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Beachfront Casita Suite w/ Private Pool

View from room

Beachfront Casita Suite w/ Private Pool

  • 1098 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Beachfront Two Story Casita Suite w/ Plunge Pool

Terrace/patio

Beachfront Two Story Casita Suite w/ Plunge Pool

  • 1206 sq ft
  • Beach view
  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior

Excellence Playa Mujeres - Adults Only All Inclusive

  • On private beach
  • Pool
  • Hot Tub
  • All inclusive
4.7 out of 5, Exceptional, (1064)
The price is $640
per night
$640 total
includes taxes & fees
May 19 - May 20
Excellence Playa Mujeres - Adults Only All Inclusive

About this property

Beloved Playa Mujeres - Couples Only All Inclusive

5-star property in Playa Mujeres
Catch some rays at the beach or spend the day relaxing at Beloved Playa Mujeres - Couples Only All Inclusive's full-service spa. Then enjoy a meal at one of the property's 4 restaurants.
Beloved Playa Mujeres - Couples Only All Inclusive offers 109 accommodations with indoor private hot tubs and free minibar items. Rooms open to furnished balconies. Accommodations offer separate sitting areas. Pillowtop beds feature down comforters and premium bedding. A pillow menu is available. 55-inch LED televisions come with premium satellite channels. Coffee/tea makers and minibars are provided. Bathrooms include separate bathtubs and showers with jetted bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and designer toiletries.

This Punta Sam property provides complimentary wireless Internet access. Business-friendly amenities include desks, laptop-compatible safes, and phones. Additionally, rooms include complimentary bottled water and hair dryers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

3 outdoor swimming pools are on site along with a hot tub. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The Beloved Spa has 14 treatment rooms including rooms for couples. Services include facials, body wraps, body scrubs, and body treatments. The spa is equipped with a sauna, a hot tub, and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.
Beloved Playa Mujeres - Couples Only All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Beloved Playa Mujeres - Couples Only All Inclusive features a full-service spa, a marina, and 3 outdoor swimming pools. Dining is available at one of the property's 4 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Guests can unwind with a drink at one of the property's bars, which include 7 bars/lounges and a poolside bar. Public areas are equipped with complimentary wireless Internet access.

This all-inclusive property also offers a hot tub, a fitness center, and spa services. For a surcharge, an airport shuttle (available 24 hours) is offered to guests. Onsite self parking and valet parking are complimentary.

Beloved Playa Mujeres - Couples Only All Inclusive has designated areas for smoking.

Le Bisou - Overlooking the ocean and garden, this fine-dining restaurant serves breakfast and dinner.
Lupita Steakhouse - This beachfront steakhouse serves dinner only. Guests can enjoy drinks at the bar. Open daily.
La Isla Trattoria - Overlooking the ocean and garden, this theme restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Open daily.
El Mar - This beachfront restaurant serves lunch and dinner. Open daily.
24-hour room service is available.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)
In-room liquor dispensers

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Water activities

Kayaking
Snorkeling

Land activities

Bicycling
Fitness facilities
Soccer

Lessons/classes/games

Aerobics
Cooking
Dancing
Language
Pilates
Water fitness
Yoga

Entertainment

Onsite entertainment and activities
Onsite live performances
Theme parties

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Limo/town car service
  • Free self parking on site
  • Free valet parking on site

Food and drink

  • 4 restaurants
  • 7 bars/lounges
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • El Mar
  • La Isla Trattoria
  • Le Bisou
  • Lupita Steakhouse

Things to do

  • 18-hole adjacent golf course
  • 3 outdoor pools
  • Fitness classes
  • Full-service spa
  • Gym
  • Hot tub
  • Library
  • Parasailing
  • Pilates classes
  • Sailing
  • Yoga classes

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Outdoors

  • Beach towels
  • Garden
  • Marina
  • On the beach
  • Pool loungers
  • Terrace
  • Vegetable garden

Full-service spa

  • 14 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Massage
  • Sauna
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator (31 inch wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk (30 inches high)

More

  • 10 buildings
  • 4 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Biodegradable drinking straws available
  • Built in 2009
  • Comprehensive recycling policy
  • Designated smoking areas
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • No plastic drinking straws
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Down comforter
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 55-inch LED TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Composting
  • Desk
  • Energy-saving switches in guestrooms
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Separate sitting area
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Airport shuttle fee: MXN 3904.21 per vehicle (roundtrip, maximum occupancy 2)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property uses wind energy, plus a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
No shows require payment in full, including taxes and service fee.

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 18 years old are not permitted at this adults-only property
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Beloved Hotel
Beloved Hotel All Inclusive
Beloved Hotel Playa Mujeres
Beloved Hotel Playa Mujeres All Inclusive
Beloved Playa Mujeres
Playa Mujeres Beloved Hotel
Beloved Playa Mujeres Excellence Group All Inclusive
Beloved Excellence Group All Inclusive
Beloved Playa Mujeres Excellence Group
Beloved Excellence Group
Beloved Playa Mujeres Excellence All Inclusive AdultsOnly
Beloved Excellence All Inclusive AdultsOnly
Beloved Playa Mujeres Excellence AdultsOnly
Beloved Excellence AdultsOnly
Beloved Playa Mujeres by Excellence Group All Inclusive
The Beloved Hotel Playa Mujeres All Inclusive
Beloved Playa Mujeres by Excellence Group
Beloved Mujeres Excellence In
Beloved Playa Mujeres Couples Only All Inclusive
Beloved Playa Mujeres - Couples Only All Inclusive Punta Sam

Beloved Playa Mujeres - Couples Only All Inclusive Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 837 out of 1006 reviews
Rating 8 - Good. 112 out of 1006 reviews
Rating 6 - Okay. 30 out of 1006 reviews
Rating 4 - Poor. 8 out of 1006 reviews
Rating 2 - Terrible. 19 out of 1006 reviews

9.8/10

Cleanliness

9.8/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Evelyn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I always enjoy staying at The Beloved. I am a member to the Excellence Hotels. The only think that I do not enjoy is there is never any upgrades when we get there. I have been going to all their hotels for the passed 15 years.
Stayed 6 nights in Dec 2024

10/10 Excellent

Sarah Joy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property and excellent staff and service. Since it is a very small resort, we found the dining options somewhat limited.
Stayed 9 nights in Jan 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2025

8/10 Good

Jerome

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for relaxation & . Not much in shopping Drinls werent good very watered down.area tranquility. Food was average , very minimal .overal experience was good.. mexican food
Stayed 4 nights in Jan 2025

10/10 Excellent

Lisuan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Espectacular la estancia en Beloved! El trato de todo el staff, las instalaciones, la comida deliciosa. El spa una experiencia increíble!! Muy recomendado!!! We love it!!
Stayed 3 nights in Jan 2025

10/10 Excellent

Wei-chien

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thanks Axcel for arranging all the activities, we had a wonderful time.
Stayed 6 nights in Dec 2024

10/10 Excellent

Zexuan

Stayed 5 nights in Dec 2024

10/10 Excellent

Reyna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about the property was clean and well maintained. The food was awesome, but all of the staff was hands down phenomenal! Made is feel like kings and queens!
Stayed 3 nights in Jan 2025

10/10 Excellent

AHMED

Stayed 6 nights in Dec 2024

10/10 Excellent

Emory

Stayed 6 nights in Dec 2024

10/10 Excellent

James

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is our second time at Beloved. We really like this resort, it is not too big, excellent food and terrific staff! Our only complaint is that we would have liked the pool to not be so cold, and the hot tub was luke-warm at best. Otherwise, very enjoyable stay at Beloved!
Stayed 5 nights in Dec 2024

10/10 Excellent

Lindsay

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Phenomenal hotel. Has a great time. Food could be improved
Stayed 3 nights in Dec 2024

8/10 Good

Terri

Traveled with partner
Liked: Amenities
Staff was excellent. Food was mediocre.
Stayed 5 nights in Dec 2024

10/10 Excellent

Kelly Louise

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was amazing and we plan on coming back!
Stayed 5 nights in Dec 2024

10/10 Excellent

Ben

Stayed 4 nights in Dec 2024

10/10 Excellent

Amir Hossein, San Jose

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed for four nights, and it was an incredible all-inclusive experience. The staff were exceptionally friendly, and the food at all the restaurants was fantastic. Our favorite was the breakfast at the French cuisine restaurant. The spa was refreshing and offered a truly unique experience. The beach also offered a variety of water activities, including kayaking and parasailing, which added to the fun.
Stayed 4 nights in Dec 2024

10/10 Excellent

SACHIN JAGGU

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent experience! Staff goes above and beyond! Special mention to Paola (reception) and Cristian Javier who made our experience even more special! Would surely return! This is the best vacation we ever had! Food is also good!
Stayed 4 nights in Dec 2024

10/10 Excellent

Jerry John

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Boutique hotel. Limited entertainment
Stayed 7 nights in Dec 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2024

2/10 Terrible

Frankie

Traveled with partner
Disliked: Property conditions & facilities
The staff are friendly and well intentioned and the manager (Christian) is proactive and responsive, but the redeeming qualities of the resort end there. -while friendly, staff had zero follow through (orders and requests were forgetten regularly) -we had an in room jacuzzi that we were unable to use because of the visible dirt/sediments on the tub -new room we were transfered to had brown water pouring out of the spouts (we had given up using the jacuzzi at this point even though it was a paid for amenity--it wasn't worth the headache of switching rooms again) -got food poisoning from breakfast at El Mar (two full vacation days wasted recovering from this). -drinks were watered down and VERY sweet -limited dining options (app that the resort used included wrong info about restaurant hours) -service in general was mindnumbingly slow (if you were not at a restaurant lined up when they open, you will need to wait an hour to be seated) -same with beach and pools chairs, we had to be up before 8am every morning to ensure we had a spot for the day -pools were freezing and jaccuzis were luke warm I find it hard to believe a resort of this size would have the ratings it has given the inconsistency of service we've received. Maybe we were unlucky and caught them on a bad week, but at the end of the day, when you're spending time and money on a vacation, I don't know that I'd leave things up to chance.

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities
We loved our stay at Beloved. A true 5/5 experience!
Stayed 6 nights in Dec 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service. Friendly staff. Very clean.
Stayed 4 nights in Dec 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2024

6/10 Okay

Firoozeh

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
This was a disappointing stay. I start with good aspects: - I have to say the property is beautiful, it’s small but very well configured. - We enjoyed the free activities like Guacamole and Margarita classes. Chef Sergio was great. Also, Marisol is very warm and entertaining. We also very much liked our paid Mexican Spirit class with Lorenzo. - The staff has great customer service. We had issue with our room they have done whatever they could to resolve the issue and when it did not work, they moved us to another room. Their attention to each guest is very sweet and heart warming and it makes me sad to say that we will not return to this resort. The concerns: - The buildings are old. Everything looks very out dated from the room configuration to furnitures. The dark showers are so not in fashion anymore. They all had big rain shower installed but they are so big that almost cover the overhead light that makes the space darker! - The food is good for a resort and they pay a lot of attention to guests allergies and diet restrictions that is wonderful but there are very few options available. Yes, there are 4 restaurants and a taco truck but not all of them open at the same time. At night you have to wait between 1-1:30 hrs for a table that is very annoying. - We had ants in our room, tiny little things running around the fridge and coffee/tea maker area. The first night we cleaned the area ourselves with alcohol spray and hand sanitizer but the next morning we saw that th
Stayed 4 nights in Nov 2024

10/10 Excellent

Gregg Frank, Scottsdale

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff exceptional
Stayed 2 nights in Nov 2024