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Beloved Playa Mujeres - Couples Only All Inclusive

5.0 star property

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Photo gallery for Beloved Playa Mujeres - Couples Only All Inclusive

Beach bar
Property video
55-inch LED TV with satellite channels, TV
View from room
Exterior

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Bar
  • All inclusive

Explore the area

Map
Condominio Playa Mujeres, Playa Mujeres, Punta Sam, QROO, 77400
  • Punta Sam Ferry Terminal
    ‪19 min walk‬
  • Playa Mujeres Golf Club
    ‪4 min drive‬
  • North Beach
    ‪46 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪33 min drive‬

Room options

View all photos for Junior Suite with Round Jacuzzi

1 bedroom, premium bedding, down comforters, pillowtop beds

Junior Suite with Round Jacuzzi

  • 958 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Swim Up Suite

View from room

Swim Up Suite

  • 1098 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Ocean View

View from room

Junior Suite Ocean View

  • 957 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Ocean View Penthouse Ste w/plunge pool

View from room

Ocean View Penthouse Ste w/plunge pool

  • 2874 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Ocean View Terrace Suite w/ Plunge Pool

View from room

Ocean View Terrace Suite w/ Plunge Pool

  • 1862 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Casita Suite w/ Private Pool

View from room

Casita Suite w/ Private Pool

  • 1098 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Two Story Casita Suite w Plunge Pool

Terrace/patio

Two Story Casita Suite w Plunge Pool

  • 1205 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Terrace Suite With Plunge Pool

1 bedroom, premium bedding, down comforters, pillowtop beds

Terrace Suite With Plunge Pool

  • 1862 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Beachfront Casita Suite w/ Private Pool

View from room

Beachfront Casita Suite w/ Private Pool

  • 1098 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Beachfront Two Story Casita Suite w/ Plunge Pool

Terrace/patio

Beachfront Two Story Casita Suite w/ Plunge Pool

  • 1206 sq ft
  • Beach view
  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior

Excellence Playa Mujeres - Adults Only All Inclusive

  • On private beach
  • Pool
  • Hot Tub
  • All inclusive
4.7 out of 5, Exceptional, (1117)
$592 nightly
The price was $986
The price is $592 total
includes taxes & fees
Excellence Playa Mujeres - Adults Only All Inclusive

About this property

Beloved Playa Mujeres - Couples Only All Inclusive

5-star property in Playa Mujeres
Catch some rays at the beach or spend the day relaxing at Beloved Playa Mujeres - Couples Only All Inclusive's full-service spa. Then enjoy a meal at one of the property's 4 restaurants.
Beloved Playa Mujeres - Couples Only All Inclusive offers 109 accommodations with indoor private hot tubs and free minibar items. Rooms open to furnished balconies. Accommodations offer separate sitting areas. Pillowtop beds feature down comforters and premium bedding. A pillow menu is available. 55-inch LED televisions come with premium satellite channels. Coffee/tea makers and minibars are provided. Bathrooms include separate bathtubs and showers with jetted bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and designer toiletries.

This Punta Sam property provides complimentary wireless Internet access. Business-friendly amenities include desks, laptop-compatible safes, and phones. Additionally, rooms include complimentary bottled water and hair dryers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

3 outdoor swimming pools are on site along with a hot tub. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The Beloved Spa has 14 treatment rooms including rooms for couples. Services include facials, body wraps, body scrubs, and body treatments. The spa is equipped with a sauna, a hot tub, and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.
Beloved Playa Mujeres - Couples Only All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Beloved Playa Mujeres - Couples Only All Inclusive features a full-service spa, a marina, and 3 outdoor swimming pools. Dining is available at one of the property's 4 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Guests can unwind with a drink at one of the property's bars, which include 7 bars/lounges and a poolside bar. Public areas are equipped with complimentary wireless Internet access.

This all-inclusive property also offers a hot tub, a fitness center, and spa services. For a surcharge, an airport shuttle (available 24 hours) is offered to guests. Onsite self parking and valet parking are complimentary.

Beloved Playa Mujeres - Couples Only All Inclusive has designated areas for smoking.

Le Bisou - Overlooking the ocean and garden, this fine-dining restaurant serves breakfast and dinner.
Lupita Steakhouse - This beachfront steakhouse serves dinner only. Guests can enjoy drinks at the bar. Open daily.
La Isla Trattoria - Overlooking the ocean and garden, this theme restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Open daily.
El Mar - This beachfront restaurant serves lunch and dinner. Open daily.
24-hour room service is available.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)
In-room liquor dispensers

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Water activities

Kayaking
Snorkeling

Land activities

Bicycling
Fitness facilities
Soccer

Lessons/classes/games

Aerobics
Cooking
Dancing
Language
Pilates
Water fitness
Yoga

Entertainment

Onsite entertainment and activities
Onsite live performances
Theme parties

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Limo/town car service
  • Free self parking on site
  • Free valet parking on site

Food and drink

  • 4 restaurants
  • 7 bars/lounges
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • El Mar
  • La Isla Trattoria
  • Le Bisou
  • Lupita Steakhouse

Things to do

  • 18-hole adjacent golf course
  • 3 outdoor pools
  • Fitness classes
  • Full-service spa
  • Gym
  • Hot tub
  • Library
  • Parasailing
  • Pilates classes
  • Sailing
  • Yoga classes

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Outdoors

  • Beach towels
  • Garden
  • Marina
  • On the beach
  • Pool loungers
  • Terrace
  • Vegetable garden

Full-service spa

  • 14 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Massage
  • Sauna
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator (31 inch wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk (30 inches high)

More

  • 10 buildings
  • 4 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Biodegradable drinking straws available
  • Built in 2009
  • Comprehensive recycling policy
  • Designated smoking areas
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • No plastic drinking straws
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Down comforter
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 55-inch LED TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Composting
  • Desk
  • Energy-saving switches in guestrooms
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Separate sitting area
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Airport shuttle fee: MXN 3904.21 per vehicle (roundtrip, maximum occupancy 2)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property uses wind energy, plus a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
No shows require payment in full, including taxes and service fee.

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 18 years old are not permitted at this adults-only property
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Beloved Hotel
Beloved Hotel All Inclusive
Beloved Hotel Playa Mujeres
Beloved Hotel Playa Mujeres All Inclusive
Beloved Playa Mujeres
Playa Mujeres Beloved Hotel
Beloved Playa Mujeres Excellence Group All Inclusive
Beloved Excellence Group All Inclusive
Beloved Playa Mujeres Excellence Group
Beloved Excellence Group
Beloved Playa Mujeres Excellence All Inclusive AdultsOnly
Beloved Excellence All Inclusive AdultsOnly
Beloved Playa Mujeres Excellence AdultsOnly
Beloved Excellence AdultsOnly
Beloved Playa Mujeres by Excellence Group All Inclusive
The Beloved Hotel Playa Mujeres All Inclusive
Beloved Playa Mujeres by Excellence Group
Beloved Mujeres Excellence In
Beloved Playa Mujeres Couples Only All Inclusive
Beloved Playa Mujeres - Couples Only All Inclusive Punta Sam

Beloved Playa Mujeres - Couples Only All Inclusive Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 835 out of 1006 reviews
Rating 8 - Good. 112 out of 1006 reviews
Rating 6 - Okay. 30 out of 1006 reviews
Rating 4 - Poor. 8 out of 1006 reviews
Rating 2 - Terrible. 21 out of 1006 reviews

9.8/10

Cleanliness

9.8/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Mary Beth, Willow Spring

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All staff were polite and hard working. Facilities are well kept. Rooms could use some updating but public areas and restaurants were very nice. We can’t wait to go back!
Stayed 7 nights in Mar 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 7 nights in Mar 2025

8/10 Good

Michael

Stayed 4 nights in Dec 2024

8/10 Good

Mark

Stayed 4 nights in Mar 2025

10/10 Excellent

Antonette

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet, relaxing atmosphere. Attentive courteous staff, Laid back no need to rush though any meal.
Stayed 4 nights in Mar 2025

10/10 Excellent

Jason

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful
Stayed 4 nights in Feb 2025

10/10 Excellent

Michael William

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great, staff was incredible, place was beautiful from the front gate to the ocean. Would recommend to anyone without hesitation
Stayed 4 nights in Feb 2025

10/10 Excellent

Kim

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Feb 2025

8/10 Good

Jodie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Mar 2025

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Fantastic GM Andrea Ruitz ! The Happy vibes of the Beloved Team! Excellent food and drinks and service! Gorgeous grounds, beach and suites! Third booking on the same holiday , Beloved gets my highest recommendation! Best General Manager in the collection, Andrea’s attention to details is Exceptional!!!!💕💎💎💎💎💎💕
Stayed 3 nights in Feb 2025

10/10 Excellent

daniel, Pachuca

Liked: Cleanliness, staff & service, property conditions & facilities
The property was wonderful an unique experience. Service of the wait staff were super nice and attentive.Checking in with Christian made us very comfortable,he was a gracious host. The beach was amazing as were the loungers and palapas.Service on the beach was top class,no complaints.Overall a tremendous experience, Thank you beloved.
Stayed 4 nights in Feb 2025

10/10 Excellent

Robert

Stayed 3 nights in Feb 2025

10/10 Excellent

Christopher David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2025

10/10 Excellent

David Eugene

Liked: Cleanliness, staff & service, property conditions & facilities
The property is beautiful and the staff are very nice and make you always feel welcome!
Stayed 5 nights in Feb 2025

10/10 Excellent

Linus, Westfield

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very well maintained, clean and beautiful
Stayed 4 nights in Feb 2025

10/10 Excellent

Byron

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort is beyond exceptional, and it is the service that truly stands out. Beloved provides an elegantly quiet and romantic experience. The resort has just over 100 rooms, so even at full capacity there wasn’t a single time or place that this resort felt full, quite the opposite. We never waited for, or saw anyone else wait for anything including the reception and concierge desks, a table at any of the restaurants (and no reservations needed), room service, beach service, poolside service. This isn’t because Beloved is a smaller resort, it’s because of the ratio of amenities and truly great employees to guests- 3 pools, 4 full restaurants, the Cafe, taco truck, bars, etc. all for about 200 people…The staff here is incredibly friendly and plentiful. Beach service as an example- at least two beach concierge employees from morning to evening ensuring everyone had a fantastic beach experience. Beyond setting up and maintaining loungers & daybeds, and providing towels, they got to know everyone’s preferences. In addition to the beach concierge employees there were also 2-3 waiters on the beach taking care of everyone with drinks and food throughout the day. Speaking of the beach experience, we never once had any issue getting a palapa with a daybed or loungers. The spa is beautiful, and the included Hydrotherapy circuit is fantastic. We’ve been to plenty of large and small resorts, and this one is special everyone has a VIP experience.
Stayed 4 nights in Feb 2025

10/10 Excellent

JingXuan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food was fantastic
Stayed 4 nights in Feb 2025

8/10 Good

james dartagnan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, small, and quiet. Restaurants were slow and hit and miss.
Stayed 7 nights in Feb 2025

10/10 Excellent

Melissa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is absolutely devine! I have stayed at other "all inclusive" resorts where there is limitations on what you can get, but this was nothing like this. The food experience was wonderful. The staff are just so sweet and really passionate about waking your experience feel magical. We were very surpised on our first night to see desserts left in our room when we returned and every night after. Need a quick snack or coffe...the Coffeto was a dream! Direct beach access, very quiet, and relaxing. We will definitely stay here again!!!
Stayed 4 nights in Jan 2025

10/10 Excellent

Marisa Angelica

Liked: Property conditions & facilities
Stayed 7 nights in Oct 2024

10/10 Excellent

Tze

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were excellent and always ready to accommodate. Everyone was so pleasant and friendly. Russell from El Mar was exceptional. As was Brenda. We met many couples that came back year after year.
Stayed 7 nights in Jan 2025

10/10 Excellent

Marcus

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All service was great Antonio was excellent
Stayed 10 nights in Jan 2025

10/10 Excellent

Evelyn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I always enjoy staying at The Beloved. I am a member to the Excellence Hotels. The only think that I do not enjoy is there is never any upgrades when we get there. I have been going to all their hotels for the passed 15 years.
Stayed 6 nights in Dec 2024

10/10 Excellent

Sarah Joy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property and excellent staff and service. Since it is a very small resort, we found the dining options somewhat limited.
Stayed 9 nights in Jan 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2025