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Cancun Bay All Inclusive Hotel

3.5 star property

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Photo gallery for Cancun Bay All Inclusive Hotel

On the beach, white sand, sun loungers, beach umbrellas
2 outdoor pools, open 8:00 AM to 8:00 PM, pool umbrellas, sun loungers
Exterior
Superior Room, Ocean View | Beach/ocean view
5 restaurants, breakfast, lunch, dinner served; international cuisine

Reviews

7.6 out of 10
Good

Popular amenities

  • All inclusive
  • Hot Tub
  • Bar
  • Housekeeping

Explore the area

Map
Boulevard Kukulkan KM 3.5, Zona Hotelera, Cancun, QROO, 77500
  • Playa Tortugas
    ‪3 min walk‬
  • Langosta Beach
    ‪20 min walk‬
  • Tortuga Beach
    ‪8 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪22 min drive‬

Room options

View all photos for Superior Room, Ocean View

Superior Room, Ocean View | Beach/ocean view

Superior Room, Ocean View

  • Ocean view
  • 334 sq ft
  • Sleeps 3
  • 1 Double Bed

View all photos for Master Suite 3 Bedrooms

Master Suite 3 Bedrooms | Minibar, in-room safe, individually decorated, blackout drapes

Master Suite 3 Bedrooms

  • 1033 sq ft
  • Sleeps 8
  • 2 Double Beds and 2 King Beds

View all photos for Junior Suite, 2 Bedrooms

Junior Suite, 2 Bedrooms | Minibar, in-room safe, individually decorated, blackout drapes

Junior Suite, 2 Bedrooms

  • Sea view
  • 606 sq ft
  • Sleeps 5
  • 2 Double Beds and 1 King Bed

View all photos for Standard Room

Standard Room | Minibar, in-room safe, individually decorated, blackout drapes

Standard Room

  • 334 sq ft
  • Sleeps 3
  • 1 Double Bed

Similar properties

Junior Suite, Hot Tub, Ocean View | Free minibar, in-room safe, blackout drapes, iron/ironing board

Occidental Costa Cancún All Inclusive

  • Pool
  • Breakfast included
  • All inclusive
  • Spa
3.9 out of 5, Good, (2385)
The price is $197
$197 nightly
$197 total
includes taxes & fees
May 28 - May 29
Occidental Costa Cancún All Inclusive

About this property

Cancun Bay All Inclusive Hotel

3.5-star hotel in Zona Hotelera
At Cancun Bay All Inclusive Hotel, spend the day on the beach where you can enjoy volleyball. Then return for a meal at one of the hotel's 5 restaurants.
Cancun Bay All Inclusive Hotel offers 132 air-conditioned accommodations with laptop-compatible safes and irons/ironing boards. Rooms open to balconies or patios. Each accommodation is individually decorated. LCD televisions come with cable channels. Guests can make use of the in-room coffee/tea makers and minibars. Bathrooms include showers. Housekeeping is offered daily and hair dryers can be requested.
2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a hot tub and a fitness center.

Children under 12 years old are not allowed in the swimming pool without adult supervision. Guests under 18 years old are not allowed in the fitness facility or hot tub.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. There are 2 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy.
Cancun Bay All Inclusive Hotel is an all-inclusive hotel. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Lie back and work on your tan with relaxing beach amenities like umbrellas and sun loungers. Bring your whole family to Cancun Bay All Inclusive Hotel for summer fun including 2 outdoor swimming pools, a children's pool, and volleyball.

Each day guests can enjoy a complimentary manager's reception. Dining is available at one of the hotel's 5 restaurants. The property also offers a snack bar/deli and a grocery/convenience store. Guests can unwind with a drink at one of the hotel's bars, which include 2 bars/lounges and a poolside bar. Wireless Internet access is complimentary. This Beaux Arts hotel also offers a hot tub, a fitness center, and a garden. Limited complimentary onsite parking is available on a first-come, first-served basis.

Cancun Bay All Inclusive Hotel has designated areas for smoking.

A complimentary manager's reception is offered each day.
El Faisan - Overlooking the pool, this restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
La Vista Sushi Zen - This poolside theme restaurant specializes in Japanese cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Happy hour is offered. Reservations are required. Open select days.
La Piña - This poolside restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Happy hour is offered. Open daily.
Trattoria - This poolside theme restaurant specializes in Italian cuisine and serves dinner only. Reservations are required. Open select days.
BBQ Family Style - This poolside family restaurant serves dinner only. Guests can enjoy drinks at the bar. Reservations are required. Open select days.
Room service (during limited hours) is available.

All inclusive details

This hotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Food and beverages

All buffet meals, snacks, and select beverages included
Room service during certain hours (limited menu)
In-room minibar (non-alcoholic beverages included)

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Land activities

Fitness facilities
Volleyball

Lessons/classes/games

Aerobics
Dancing
Water fitness
Yoga

Entertainment

Onsite entertainment and activities
Theme parties

Languages

English, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi

Parking and transportation

  • Area shuttle (surcharge)
  • Free uncovered self parking on site
  • Limited onsite parking
  • Wheelchair-accessible parking available

Food and drink

  • 2 bars/lounges
  • 5 restaurants
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • BBQ Family Style
  • El Faisan
  • La Piña
  • La Vista Sushi Zen
  • Trattoria

Things to do

  • 2 outdoor pools
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Gym
  • Hot tub
  • Library
  • Shopping
  • Table tennis
  • TV in common areas
  • Yoga classes

Family friendly

  • 2 outdoor pools
  • Children's pool
  • Grocery/convenience store
  • Laundry facilities
  • Lifeguards on site
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Conference center (1,970 square feet of space)
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the bay
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • 2 treatment rooms
  • Aromatherapy
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Outdoor treatment areas
  • Sports massages
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 10 accessible parking spaces
  • Elevator (29 inch wide door)
  • Smooth flooring in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 3 floors
  • 5 buildings
  • Ballroom
  • Banquet hall
  • Beaux Arts architecture
  • Built in 1978
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Lifeguards
  • Local artist showcase
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Reception hall
  • Reusable tableware

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer (on request)
  • Shower
  • Towels provided

Entertainment

  • LCD TV with cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Minibar
  • Tea bags/instant coffee

More

  • Air conditioning
  • Connecting rooms available
  • Eco-friendly toiletries
  • Individual decor
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: noon
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: USD 55

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: USD 4.02 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Early check-in is available for a fee (subject to availability)
  • Late check-out fee: USD 55 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting

We should mention

Pool access available from 8:00 AM to 8:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
Guests under 18 years old are not allowed in the fitness facility or hot tub, and guests under 12 years old are only allowed in the swimming pool with adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Cancun Bay Resort All Inclusive
Qbay Cancun Hotel And Suites
Qbay Cancun Hotel Cancun
Cancun Bay All Inclusive
Cancun Bay Resort

Cancun Bay All Inclusive Hotel Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 490 out of 1205 reviews
Rating 8 - Good. 299 out of 1205 reviews
Rating 6 - Okay. 186 out of 1205 reviews
Rating 4 - Poor. 115 out of 1205 reviews
Rating 2 - Terrible. 115 out of 1205 reviews

8.2/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Craig

Liked: Staff & service
Stayed 4 nights in Feb 2025

10/10 Excellent

Travis

Stayed 1 night in Jan 2025

10/10 Excellent

Mohammad Saad

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff at Cancun bay resort are all amazing, very hardworking and dedicated to make your stay enjoyable. The food was great with plenty of options. The beach by the property is small but more than enough and calm for refreshing dips.
Stayed 4 nights in Feb 2025

10/10 Excellent

Carolina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing people and fun!
Stayed 4 nights in Feb 2025

10/10 Excellent

Karla Alejandra

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the environment and how friendly everyone was, scooters are accessible everywhere so it’s easy to travel around, a lot of local restaurants and it was cheap
Stayed 4 nights in Feb 2025

10/10 Excellent

Glaurie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Plage et nourriture OK

La nourriture au buffet est OK, mais les petits resto tres bon! La plage est OK sans plus!
Stayed 2 nights in Feb 2025

10/10 Excellent

Kimberley

Traveled with family
Liked: Cleanliness, staff & service, amenities
Staff is amazing very friendly. Food was excellent. Very healthy and fresh. Facility was very clean. Rooms are very comfortable. my sister and I miss the green juice. They have very fun activities.. Karaoke dance parties, bingo volleyball. Favorite things were hammocks on the beach. The staff was right there with frozen drinks or whatever your needs were.
Stayed 5 nights in Jan 2025

6/10 Okay

Janalee April

Traveled with family
Liked: Cleanliness, staff & service
Staff was awesome! The site advertised a hot tub and they didn’t have one. Also they advertised yoga and only had 1 stretching class for 20 minutes in one week. They advertised 5 restaurants but only had 3. Everything shuts down at 10:00pm- no entertainment or alcohol after 10pm
Stayed 7 nights in Jan 2025

6/10 Okay

Trevor A, Halifax

Traveled with family
Disliked: Amenities, property conditions & facilities
For the most part, the staff was approachable and understanding, but there were a few members at times who seemed bothered to be asked questions. As for the food - it was eatable. But not many regular options, other than rotating themed dishes each night. However, mid way through our stay, the main dining area was closed down to allow construction work to occur. As a result, the restful relaxation was replaced by either the blasting speaker by the beachside pool, or the buzzing of tile saws or jackhammers by the inner pool. I wish i was informed about the planned work. I may have, planned a more expensive getaway for the quiet time. In all fairness, we did have quiet time at least at the beginning of our week and the end of our stay - but still...) I feel a discount toward future stay is warrented for the missed enjoyment of all the have to offer. Oh yes, one last thing... the hot tub is better described as a whirlpool. Jets are present - but the heat is not. At least we had sun and warmth for the duration!
Stayed 7 nights in Jan 2025

6/10 Okay

William George

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Many inconsistancies with what was described in ad. Renovations were noisy and created changes in eating locations creating cramped. Language was a problem. English is not communicated well when trying to get assistance. For seniors the mutiple up and down steps created tripping hazards. We enjoyed ourseleves but heard complaints from many others.
Stayed 14 nights in Jan 2025

4/10 Poor

Stephanie M

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Dated property. Small beach. Meals were nothing special. All staff were friendly. Too many peddlers on the “beach”. Hot water was not guaranteed for showers.
Stayed 6 nights in Jan 2025

10/10 Excellent

Omar

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I was disappointed with the overall customer service during my visit. Most of the staff were not as friendly as they should have been, often appearing unapproachable and indifferent. The bartenders, in particular, were not friendly and lacked the welcoming attitude you'd expect. A warm greeting and a more positive demeanor would greatly improve the customer experience. However, I would like to highlight that the bingo and karaoke staff were fantastic, creating a fun and engaging atmosphere. Additionally, the room service cleaning crew did an excellent job and were very professional. I hope the general customer service can be improved to match the high standards set by these teams.
Stayed 3 nights in Jan 2025

4/10 Poor

ERNESTO ARRIAGA

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Dec 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Nov 2024

2/10 Terrible

Lidia

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, amenities
From start to finish bad. The food was terrible, every day practically the same, no breakfast options for people with intolerances or allergies, the staff was unprofessional and unfriendly, the managers as well. If you asked them for something directly, they would say yes and disappear, that happened in the restaurant, the pool and room service. One day it rained, and from my room to the restaurant I didn't have to go outside at all, even so I arrived with wet feet, the whole hotel was full of water. They indicate that there are different dining options. False, the same dining room rotates for each theme but has only 2 or 3 tables available. The snack bar at the indoor pool was always closed. The beach or what they call beach...no comments, impossible to swim because there is a pier a few meters from the shore. To walk along the beach? impossible, on one side there was a disused area with half demolished buildings and on the other side a few meters away there were buildings and you could not pass. We wanted to spend there every day enjoying the place but we were forced to hire 2 full day excursions to get out of there.
Stayed 5 nights in Dec 2024

10/10 Excellent

Darien

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jan 2025

10/10 Excellent

Kristian

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service all around!
Stayed 5 nights in Jan 2025

6/10 Okay

Mariela

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I did not like this Hotel at all. It looks old and cheap and the stuff isn't welcoming or helpful at all. There's always piles of laundry on every floor and the floors where always wet when raining because the water would come through the ceiling. The beach is small (public) and almost doesn't have space to swim. Definitely recommend finding a different place.
Stayed 4 nights in Jan 2025

6/10 Okay

Stephanie

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, amenities
The server staff was great, for the most part were friendly and very helpful. However, I tried contacting before going on my trip weeks before hand and never got a answer. I tried everything call, emails, Facebook messages, and WhatsApp as well. Never got any answer from them. So made getting any additional information very difficult. So trying to arrange airport shuttle transportation was impossible. The first desk people changed mostly everyday we were there and some were not nice and not helpful at all. If you don't ask for anything they don't tell you. So the first two days of our trip we didn't know about extra activities they had and that you had to book reservations for the restaurants on site in the morning. But the cleaning staff did amazing respected our wishes .
Stayed 5 nights in Jan 2025

8/10 Good

David

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food was amazing, the buffet is super convenient. The ONLY thing I didn’t like was that the room had a faint smell of mold (which I’m very familiar with). Other than that 10/10 stay for the price.
Stayed 3 nights in Jan 2025

6/10 Okay

Denille Trendi

Traveled with family
Liked: Cleanliness
Liked-most staff were very welcoming and accommodating, beach was kept in excellent condition. Specialty restaurants of Japanese, bbq and Italian were great, the service exceptional! Memorized several peoples drink orders through the week, brought another just as you were finishing. Did not like-immediately greeted guest services by an invitation to a time share and weren’t providing service after refusing. We were there as a family and did not want to sacrifice a morning of time we planned to spend with our children, yet were then turned down/misinformed/given the run around to make special restaurant arrangements already included in the package we purchased. The excursions staff member much more respectful of letting us decide/discuss what excision we wanted. Buffet was repetitive, every day mostly same thing or trying to use up supplies from night before. Specialty restaurant nights broke up eating the same meals everyday, basic tasting, limited or no spices. Limited food options at points needing to know when what place was open, what it offered when…not really something you think of on vacation. Food was really the big let down of the week, as a basic example not being able to get guacamole in Mexico was a first time for us after staying several other locations. The other down fall was not on Cancun bay, the resort 2 down that played musics until 2-3am, we kept the windows closed and it was quiet enough to sleep. Just nice to be able to listen to the waves.
Stayed 7 nights in Jan 2025

10/10 Excellent

Cindy, North Battleford

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service from all the staff. Super friendly people
Stayed 12 nights in Jan 2025

8/10 Good

Sonam

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
While we had a wonderful stay with good food, service and room, our only grouse is the especially loud music that is played late into the night. While I understand people are on vacation and like to drink and stay till late at night, I think the music could have been reasonably less loud for those of us who like to retire earlier and get good sleep.
Stayed 16 nights in Dec 2024

8/10 Good

RODESSA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jan 2025

4/10 Poor

Anna

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
It boggles my mind how this hotel touts itself as 4 stars and/or has that many reviews that bump it up to a 4 star rating on multiple sites. I am just grateful we were only there for 1 day. Location - as the name states it is in the “bay” which means the beaches are not the pristine crystal blue water you expect from Cancun. I personally don’t know if I would’ve felt comfortable going into that water. The beach area is small, but I would say it was surprisingly nicer than most the other properties on that same stretch, so that’s a positive. food - this is really where things go downhill. We were given a black and white Microsoft word pamphlet with the “amenities & restaurants” and found out theres technically only two restaurants - one changes the menu every night and you need a reservation which fills up quick, and a sushi restaurant that is only open two days a week. So our only option was going to the “Pineapple shack” by the pool in hopes to get some food for dinner at our ALL INCLUSIVE. Half the things we ordered were out of stock (which was told to us 10 minutes after ordering). We got the nachos, kids chicken quesadilla and burger… all were nauseating bad. Drinks - I’d suggest only getting beers. Pina colada and margarita were both gross. Staff - friendly enough. Probably the only positive of the hotel itself. The grounds actually were quite pretty. The room was atrocious. Very small, no towels, and mildew in the shower. But it had hot water and the AC was cold.
Stayed 1 night in Jan 2025