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Cancun Bay All Inclusive Hotel

3.5 star property

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Photo gallery for Cancun Bay All Inclusive Hotel

Relax on the beach with comfortable lounge chairs and a shaded umbrella, surrounded by a tropical palm tree and the sound of the ocean.
Relax by the pool in a serene outdoor dining area with comfortable seating and a rustic stone wall.
Relax under the shade of large umbrellas at our outdoor dining area, surrounded by a wooden deck and lush palm trees.
Experience the flavors of La Vista Sushi Zen, a restaurant offering a unique dining experience.
Enjoy a meal amidst lush greenery with a variety of food options displayed on a counter.

Popular amenities

  • All inclusive
  • Hot Tub
  • Bar
  • Housekeeping

Explore the area

Map
Boulevard Kukulkan KM 3.5, Zona Hotelera, Cancun, QROO, 77500
  • Playa Tortugas
    ‪3 min walk‬
  • Langosta Beach
    ‪2 min drive‬
  • Tortuga Beach
    ‪3 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪26 min drive‬

Room options

View all photos for Superior Room, Ocean View

Superior Room, Ocean View | 1 bedroom, minibar, in-room safe, individually decorated

Superior Room, Ocean View

7.8 out of 10
Good
(28 reviews)
  • 334 sq ft
  • Ocean view
  • Sleeps 4
  • 1 Double Bed

View all photos for Master Suite 3 Bedrooms

Master Suite 3 Bedrooms | 1 bedroom, minibar, in-room safe, individually decorated

Master Suite 3 Bedrooms

7.0 out of 10
Good
(13 reviews)
  • 1033 sq ft
  • Sleeps 8
  • 2 Double Beds and 2 King Beds

View all photos for Junior Suite, 2 Bedrooms

Junior Suite, 2 Bedrooms | 1 bedroom, minibar, in-room safe, individually decorated

Junior Suite, 2 Bedrooms

7.8 out of 10
Good
(26 reviews)
  • 606 sq ft
  • Sea view
  • Sleeps 5
  • 2 Double Beds and 1 King Bed

View all photos for Standard Room

1 bedroom, minibar, in-room safe, individually decorated

Standard Room

7.8 out of 10
Good
(60 reviews)
  • 334 sq ft
  • Sleeps 4
  • 1 Double Bed

View all photos for Family Suite -8 guests- Master

1 bedroom, minibar, in-room safe, individually decorated

Family Suite -8 guests- Master

  • Sleeps 8

View all photos for Double Room Superior with Sea View

1 bedroom, minibar, in-room safe, individually decorated

Double Room Superior with Sea View

  • Sea view
  • Sleeps 4

View all photos for Double Room Standard

1 bedroom, minibar, in-room safe, individually decorated

Double Room Standard

  • Sleeps 4

View all photos for Family Suite -5 guests- Junior

1 bedroom, minibar, in-room safe, individually decorated

Family Suite -5 guests- Junior

  • Sleeps 5

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  • Pool
  • Breakfast included
  • All inclusive
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3.9 out of 5, Good, (2473)
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The price is $541 total
includes taxes & fees
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About this property

Cancun Bay All Inclusive Hotel

3.5-star hotel in Zona Hotelera
At Cancun Bay All Inclusive Hotel, spend the day on the beach where you can enjoy volleyball. Then return for a meal at one of the hotel's 4 restaurants.
Cancun Bay All Inclusive Hotel offers 132 air-conditioned accommodations with laptop-compatible safes and irons/ironing boards. Rooms open to balconies or patios. Each accommodation is individually decorated. LCD televisions come with cable channels. Guests can make use of the in-room coffee/tea makers and minibars. Bathrooms include showers. Housekeeping is offered daily and hair dryers can be requested. Cribs/infant beds (complimentary) are also available.
2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a hot tub and a fitness center.

Children under 12 years old are not allowed in the swimming pool without adult supervision. Guests under 18 years old are not allowed in the fitness facility or hot tub.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. There are 2 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy.
Cancun Bay All Inclusive Hotel is an all-inclusive hotel. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Lie back and work on your tan with relaxing beach amenities like umbrellas and sun loungers. Bring your whole family to Cancun Bay All Inclusive Hotel for summer fun including 2 outdoor swimming pools, a children's pool, and volleyball.

Each day guests can enjoy a complimentary manager's reception. Dining is available at one of the hotel's 4 restaurants. The property also offers a snack bar/deli and a grocery/convenience store. Guests can unwind with a drink at one of the hotel's bars, which include 2 bars/lounges and a poolside bar. Wireless Internet access is complimentary. This Beaux Arts hotel also offers a hot tub, a fitness center, and a garden. Limited complimentary onsite parking is available on a first-come, first-served basis.

Cancun Bay All Inclusive Hotel has designated areas for smoking.

A complimentary manager's reception is offered each day.
El Faisan - Overlooking the pool, this restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
La Vista Sushi Zen - This poolside theme restaurant specializes in Japanese cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Happy hour is offered. Reservations are required. Open select days.
La Piña - This poolside restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Happy hour is offered. Open daily.
Trattoria - This poolside theme restaurant specializes in Italian cuisine and serves dinner only. Reservations are required. Open select days.
Room service (during limited hours) is available.

All inclusive details

This hotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Food and beverages

All buffet meals, snacks, and select beverages included
Room service during certain hours (limited menu)
In-room minibar (non-alcoholic beverages included)

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Land activities

Fitness facilities
Volleyball

Lessons/classes/games

Aerobics
Dancing
Water fitness
Yoga

Entertainment

Onsite entertainment and activities
Theme parties

Languages

English, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi

Parking and transportation

  • Area shuttle (surcharge)
  • Free uncovered self parking on site
  • Limited onsite parking
  • Wheelchair-accessible parking available

Food and drink

  • 2 bars/lounges
  • 4 restaurants
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • El Faisan
  • La Piña
  • La Vista Sushi Zen
  • Trattoria

Things to do

  • 2 outdoor pools
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Gym
  • Hot tub
  • Shopping
  • Table tennis
  • TV in common areas
  • Yoga classes

Family friendly

  • 2 outdoor pools
  • Children's pool
  • Grocery/convenience store
  • In-room crib
  • Laundry facilities
  • Lifeguards on site
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Conference center (1,970 square feet of space)
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the bay
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • 2 treatment rooms
  • Aromatherapy
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Outdoor treatment areas
  • Sports massages
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 10 accessible parking spaces
  • Elevator (29 inch wide door)
  • Smooth flooring in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 3 floors
  • 5 buildings
  • Ballroom
  • Banquet hall
  • Beaux Arts architecture
  • Built in 1978
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Lifeguards
  • Local artist showcase
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Reception hall
  • Reusable tableware

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Hair dryer (on request)
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • LCD TV with cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Minibar
  • Tea bags/instant coffee

More

  • Air conditioning
  • Connecting rooms available
  • Eco-friendly toiletries
  • Individual decor
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: noon
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: USD 55

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: USD 4.22 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Early check-in is available for a fee (subject to availability)
  • Late check-out fee: USD 55 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Pool access available from 8:00 AM to 6:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
Guests under 18 years old are not allowed in the fitness facility or hot tub, and guests under 12 years old are only allowed in the swimming pool with adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Cancun Bay Resort All Inclusive
Qbay Cancun Hotel And Suites
Qbay Cancun Hotel Cancun
Cancun Bay All Inclusive
Cancun Bay Resort

Cancun Bay All Inclusive Hotel Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 504 out of 1231 reviews
Rating 8 - Good. 305 out of 1231 reviews
Rating 6 - Okay. 193 out of 1231 reviews
Rating 4 - Poor. 115 out of 1231 reviews
Rating 2 - Terrible. 114 out of 1231 reviews

8.2/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Gerald Cora

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great start for could be better
Stayed 4 nights in Apr 2025

8/10 Good

Julia Crisleta Vda. De

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were incredibly kind and helpful. The food was good, and the kids had a great time playing at the beach. We also loved the beautiful view from our room.
Stayed 4 nights in Apr 2025

10/10 Excellent

Rosa Margarita

Liked: Cleanliness, staff & service, property conditions & facilities
Everything
Stayed 5 nights in Apr 2025

8/10 Good

Bonnie

Liked: Cleanliness, staff & service, property conditions & facilities
Loved how small the resort was, the staff were great. The only negative for us was the bed wasn’t comfortable. But it’s personal preference and each person likes their beds the way they like them.
Stayed 5 nights in Apr 2025

10/10 Excellent

Patricia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was my first time going on vacation let alone anywhere and I can not believe how amazing this hotel made my experience. I felt safe and content with staff and the area. There was lots to walk close by or just a quick taxi or local bus away. Even the option to use rental scooters or their version of uber. Staff was friendly and helpful. Property activities staff participated and made it fun. I can’t wait to come back.

10/10 Excellent

Ana lilian

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Todo muy bien me gustó y muy económico si regresará.
Stayed 4 nights in Apr 2025

10/10 Excellent

Glane Pamela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2025

10/10 Excellent

Moiz

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a wonderful time at this all-inclusive resort, the beach was very nice although a little small but you can walk to the surrounding beaches from there. The food was absolutely wonderful and I cannot complain at all. The room also was smaller BUT I had the cheapest option, so definitely could have gotten a bigger room if I had paid for it, I also didn’t mind because I was only with my wife, so it wasn’t a big deal. Aside from those two things, the beach being a little small and the room. Everything was absolutely amazing
Stayed 3 nights in Apr 2025

8/10 Good

Zeenat

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
More in menu is advised as only one restaurant operates with buffet
Stayed 4 nights in Apr 2025

8/10 Good

Donald

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Staff was great
Stayed 4 nights in Apr 2025

10/10 Excellent

Zhaira Jaye Briones

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had such a great time staying here! Everything was super clean, which made a big difference. The staff were all super friendly and always happy to help. There were plenty of fun activities to keep us busy, and the views were absolutely stunning. It’s also a really quiet and relaxing place—perfect for families looking to unwind. The food was another highlight. The buffet had a different theme every night, which kept things fun and tasty, and there were also restaurant options you could reserve for free, which was a nice bonus. We looked forward to dinner every day! Highly recommend this place if you’re looking for a fun, stress-free getaway.

10/10 Excellent

RAHUL

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property
Stayed 5 nights in Apr 2025

4/10 Poor

keila I

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Si eres latino te tratan mal, la piscina sucia .
Stayed 4 nights in Apr 2025

10/10 Excellent

Merlan

Was great experience!
Stayed 3 nights in Apr 2025

10/10 Excellent

dawn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I just stayed here for the third time in two years. We love it here! It was so nice to see Paty at the buffet and Jordan at the bar. The outside bar tenders are awesome! I will always come back to this hotel!
Stayed 6 nights in Apr 2025

6/10 Okay

Laura

Traveled with family
Liked: Cleanliness, staff & service
The resort is dated but the rooms are very spacious. The beach is almost non existent and the dining options are limited. However, the staff is amazing and the grounds are clean. It's a budget and family friendly property.
Stayed 7 nights in Apr 2025

10/10 Excellent

Marc

Traveled with family and small children, Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great experience. The rooms are a bit outdated but the service and friendliness of the entire staff more than made up for it. The buffet was smaller but all the food there was pretty good. We really had an excellent time at the hotel and for the price I would definitely return.
Stayed 4 nights in Apr 2025

6/10 Okay

Jaime L

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great except the food. Wanted tacos and good authentic Mexican food. Not burgers and pasta.
Stayed 5 nights in Apr 2025

8/10 Good

Lillian Rose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked the staff, everyone was very friendly and attentive.
Stayed 8 nights in Apr 2025

8/10 Good

Will

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Apr 2025

8/10 Good

Will

Liked: Cleanliness, staff & service, property conditions & facilities
Grest
Stayed 2 nights in Apr 2025

2/10 Terrible

Justin

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Staff was great. Food was horrible. Rooms were dated and the beach , well it wasn’t even a beach. Not a good place to be.
Stayed 4 nights in Jan 2025

8/10 Good

tihare

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The all-in was very nice, nice beach, nice pool. The buffet was good as well and open for most part of the day - but on top of the buffet, there was only one à la carte restorant open for dinner, but they don't have enough space for all guest, so you have to reserve a spot each day. To make a reservation, you need to be in line at 8:30 AM at the reception. Also, the tours/activities offered at the hotel, are way more expensive than reserving somewhere else. The hotel is very close to the ferry that takes you to isla mujeres! You can also take the bus to Cancun (12 pesos per person) - much cheaper than a taxi! Recommended for short stays.
Stayed 4 nights in Apr 2025

10/10 Excellent

Ladislava

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best my vocation for 5 days
Stayed 5 nights in Apr 2025

8/10 Good

Merhawit

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My friends and I stayed here for spring break and the master suite was great and spacious! The bathroom smelled a little weird but the resort is so beautiful. Food wasn’t that for an all inclusive I would stay here again!
Stayed 4 nights in Mar 2025