This hotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Food and beverages
Activities and facilities/equipment
All onsite activities and use of facilities and equipment are included.
Land activities
Entertainment
Not included
Cancun Bay All Inclusive Hotel is an all-inclusive hotel. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.
Lie back and work on your tan with relaxing beach amenities like umbrellas and sun loungers. Bring your whole family to Cancun Bay All Inclusive Hotel for summer fun including 2 outdoor swimming pools, a children's pool, and volleyball.
Guests can enjoy a complimentary breakfast each morning as well as a complimentary manager's reception. Dining is available at one of the hotel's 5 restaurants. The property also offers a snack bar/deli and a grocery/convenience store. Guests can unwind with a drink at one of the hotel's bars, which include 2 bars/lounges and a poolside bar. Wireless Internet access is complimentary. This Beaux Arts hotel also offers a spa tub, a fitness center, and a garden. Limited complimentary onsite parking is available on a first-come, first-served basis.
Cancun Bay All Inclusive Hotel has designated areas for smoking.
Cancun Bay All Inclusive Hotel offers 132 air-conditioned accommodations with minibars and laptop-compatible safes. Rooms open to balconies or patios. Each accommodation is individually decorated. LCD televisions come with cable channels. Bathrooms include showers and complimentary toiletries. Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is offered daily and hair dryers can be requested.
Free self parking , RV, bus, truck parking (surcharge) , Parking (limited spaces)
Available in some public areas: Free WiFi , Internet access in public areas - high speed
A complimentary buffet breakfast is served each morning between 6:30 AM and 11:00 AM. A complimentary manager's reception is offered each day.
El Faisan - Overlooking the pool, this restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
La Vista Sushi Zen - This poolside theme restaurant specializes in Japanese cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Happy hour is offered. Reservations are required. Open select days.
La Piña - This poolside restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Happy hour is offered. Open daily.
Trattoria - This poolside theme restaurant specializes in Italian cuisine and serves dinner only. Reservations are required. Open select days.
BBQ Family Style - This poolside family restaurant serves dinner only. Guests can enjoy drinks at the bar. Reservations are required. Open select days.
Room service (during limited hours) is available.
Guests can pamper themselves by indulging in the onsite spa services. There are 2 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy.
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a spa tub and a fitness center.
Guests under 18 years old are not allowed in the spa tub.
The recreational activities listed below are available either on site or nearby; fees may apply.
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
We have included all charges provided to us by the property.
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Check-in time starts at 3:00 PM
Check-in time ends at noon
Minimum check-in age is: 18
Check-out time is noon
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. Minimum Spring Break check-in age is 18 years old. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, debit cards, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. <
Comprehensive food waste policy
Comprehensive recycling policy
Staff temperature checks are conducted regularly
Temperature checks are available to guests
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Commonly-touched surfaces are cleaned with disinfectant
Property confirms they are implementing guest safety measures
Property is cleaned with disinfectant
Contactless check-out is not available
Staff wears personal protective equipment
Security system
Protective clothing is available to guests
Masks are available to guests
Property follows sanitization practices of Safe Travels (WTTC - Global)
No shield between guests and staff in main contact areas
Guests are provided with free hand sanitizer
Staffed front desk
Children stay free - maximum age 1
Social distancing measures are in place
Contactless check-in is not available
No rollaway/extra beds available
Onsite COVID-19 testing (PCR) is available
Onsite COVID-19 testing (Antigen) is available
Property confirms they are implementing enhanced cleaning measures
Smoke detector
Individually-wrapped food options are available
Children stay free
Service animals not allowed
Individually-wrapped food options are available for breakfast
Reservations are required for onsite COVID-19 testing
Individually-wrapped food options are available for lunch
Individually-wrapped food options are available for dinner
Individually-wrapped food options are available through room service
Number of children who can stay free - 5
Debit cards
Gap period enforced between guest stays - 48 hours
Pool access available from 8:00 AM to 8:00 PM.
Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
Up to 5 children 1 year old and younger stay free when occupying the parent or guardian's room, using existing bedding.
Only registered guests are allowed in the guestrooms.
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
No pets and no service animals are allowed at this property.