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Cancun Bay All Inclusive Hotel

3.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Cancun Bay All Inclusive Hotel

2 outdoor pools, open 8:00 AM to 8:00 PM, pool umbrellas, sun loungers
Exterior
Hallway
Exterior
Superior Room, Ocean View | View from room

Reviews

7.6 out of 10

Good

Popular amenities

  • All inclusive
  • Hot Tub
  • Bar

Explore the area

Map
Boulevard Kukulkan KM 3.5, Zona Hotelera, Cancun, QROO, 77500
  • Playa Tortugas
    3 min walk
  • Cocos and Grill
    1 min walk
  • Cancun Bus Station ADO
    5 min drive
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    22 min drive

Room options

View all photos for Superior Room, Ocean View

Superior Room, Ocean View | Minibar, in-room safe, individually decorated, blackout drapes

Superior Room, Ocean View

  • 334 sq ft
  • Ocean view
  • Sleeps 3
  • 1 Double Bed

View all photos for Master Suite 3 Bedrooms

Master Suite 3 Bedrooms | Minibar, in-room safe, individually decorated, blackout drapes

Master Suite 3 Bedrooms

  • 1033 sq ft
  • Sleeps 8
  • 2 Double Beds and 2 King Beds

View all photos for Junior Suite, 2 Bedrooms

Junior Suite, 2 Bedrooms | View from room

Junior Suite, 2 Bedrooms

  • 606 sq ft
  • Sea view
  • Sleeps 5
  • 2 Double Beds and 1 King Bed

View all photos for Standard Room

Minibar, in-room safe, individually decorated, blackout drapes

Standard Room

  • 334 sq ft
  • Sleeps 3
  • 1 Double Bed

Similar properties

Exterior

Occidental Costa Cancún All Inclusive

Pool
Breakfast included
All inclusive
Spa
3.9 out of 5, Good, (2355)
The price is $444
per night
$541 total
includes taxes & fees
Jan 2 - Jan 3
Occidental Costa Cancún All Inclusive

About this property

Cancun Bay All Inclusive Hotel

3.5-star hotel in Zona Hotelera
At Cancun Bay All Inclusive Hotel, spend the day on the beach where you can enjoy volleyball. Then return for a meal at one of the hotel's 5 restaurants.
Cancun Bay All Inclusive Hotel offers 132 air-conditioned accommodations with minibars and laptop-compatible safes. Rooms open to balconies or patios. Each accommodation is individually decorated. LCD televisions come with cable channels.

Bathrooms include showers and complimentary toiletries. Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is offered daily and hair dryers can be requested.

2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a spa tub and a fitness center.

Guests under 18 years old are not allowed in the spa tub.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. There are 2 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy.
Cancun Bay All Inclusive Hotel is an all-inclusive hotel. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Lie back and work on your tan with relaxing beach amenities like umbrellas and sun loungers. Bring your whole family to Cancun Bay All Inclusive Hotel for summer fun including 2 outdoor swimming pools, a children's pool, and volleyball.

Guests can enjoy a complimentary breakfast each morning as well as a complimentary manager's reception. Dining is available at one of the hotel's 5 restaurants. The property also offers a snack bar/deli and a grocery/convenience store. Guests can unwind with a drink at one of the hotel's bars, which include 2 bars/lounges and a poolside bar. Wireless Internet access is complimentary. This Beaux Arts hotel also offers a spa tub, a fitness center, and a garden. Limited complimentary onsite parking is available on a first-come, first-served basis.

Cancun Bay All Inclusive Hotel has designated areas for smoking.

A complimentary buffet breakfast is served each morning between 6:30 AM and 11:00 AM. A complimentary manager's reception is offered each day.
El Faisan - Overlooking the pool, this restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
La Vista Sushi Zen - This poolside theme restaurant specializes in Japanese cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Happy hour is offered. Reservations are required. Open select days.
La Piña - This poolside restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Happy hour is offered. Open daily.
Trattoria - This poolside theme restaurant specializes in Italian cuisine and serves dinner only. Reservations are required. Open select days.
BBQ Family Style - This poolside family restaurant serves dinner only. Guests can enjoy drinks at the bar. Reservations are required. Open select days.
Room service (during limited hours) is available.

All inclusive details

This hotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Food and beverages

All buffet meals, snacks, and select beverages included
Room service during certain hours (limited menu)
In-room minibar (non-alcoholic beverages included)

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Land activities

Fitness facilities
Volleyball

Lessons/classes/games

Aerobics
Dancing
Water fitness
Yoga

Entertainment

Onsite entertainment and activities
Theme parties

Languages

English, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi

Parking and transportation

  • Roundtrip airport shuttle (surcharge)
  • Area shuttle (surcharge)
  • Free uncovered self parking on site
  • Limited onsite parking
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 11:00 AM
  • 2 bars/lounges
  • 5 restaurants
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Private picnics
  • Snack bar/deli

Restaurants on site

  • BBQ Family Style
  • El Faisan
  • La Piña
  • La Vista Sushi Zen
  • Trattoria

Things to do

  • 2 outdoor pools
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Gym
  • Library
  • Shopping
  • Spa tub
  • Table tennis
  • TV in common areas
  • Yoga classes

Family friendly

  • 2 outdoor pools
  • Children's pool
  • Grocery/convenience store
  • Laundry facilities
  • Lifeguards on site
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Conference center (1,970 square feet of space)
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the bay
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • 2 treatment rooms
  • Aromatherapy
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Outdoor treatment areas
  • Sports massages
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Grab bar near toilet
  • Smooth flooring in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 3 floors
  • 5 buildings
  • Ballroom
  • Beaux Arts architecture
  • Built in 1978
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Lifeguards
  • Local artist showcase
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Reception hall
  • Reusable tableware

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Shower
  • Towels provided

Entertainment

  • LCD TV with cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Minibar
  • Tea bags/instant coffee

More

  • Air conditioning
  • Connecting rooms available
  • Eco-friendly toiletries
  • Free local calls
  • Individual decor
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: noon
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: USD 55

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: USD 4.57 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Early check-in is available for a fee (subject to availability)
  • Late check-out fee: USD 55 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a security system, and a first aid kit

We should mention

Pool access available from 8:00 AM to 8:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
Guests under 18 years old are not allowed in the spa tub

Property is also known as

Cancun Bay Resort All Inclusive
Qbay Cancun Hotel And Suites
Qbay Cancun Hotel Cancun
Cancun Bay All Inclusive
Cancun Bay Resort

Cancun Bay All Inclusive Hotel Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 450 out of 1101 reviews" "
Rating 8 - Good. 266 out of 1101 reviews" "
Rating 6 - Okay. 171 out of 1101 reviews" "
Rating 4 - Poor. 103 out of 1101 reviews" "
Rating 2 - Terrible. 111 out of 1101 reviews" "

8.2/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

2/10 Terrible

RC

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
From reading ur (Hotel.com) reviews it states the “Hotel” was 7.4 rating!! I differ from ur rating the place was a disaster I booked the hotel for 8 days after 2 days I had to find another hotel to stay!! First night there the room had no “TV” the room smelled of mold & sliding glass door would not lock!! They moved us to another room which was infested with “roaches” enough was enough so I decided to leave this place!! I wouldn’t allow my dog to sleep there!! Please 🙏 post this so other quests will no what they are getting!! PS: Food is very bad & they had the audacity to charge $5 for room service when it was so to be “all inclusive” what seriously shocked me I am standing @ the hotel desk when I received my meal & I still had to pay for the service!! Worst hotel I’ve stayed in & traveling is my passion
Stayed 8 nights in Sep 2024

10/10 Excellent

Glenn Matthew, Wynne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was awesome, especially Ivan. Buffet food was pretty good, pleasantly surprised. Overall good vacation.
Stayed 4 nights in Sep 2024

10/10 Excellent

Samir

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wery friendly, nice place, good food we enjoyed our stay
Stayed 4 nights in Jul 2024

10/10 Excellent

Ivan Aleksandrovich

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed this resort👍👍
Stayed 6 nights in Sep 2024

10/10 Excellent

Mauro Juan Antonio Perez

Stayed 3 nights in Sep 2024

4/10 Poor

Leonid

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a very outdated hotel with two good-sized pools, advertised as a beach property. The small hotel is in the bay area, where all the yachts and boats are parked. There is a tiny separate place in between the boats where you could come inside the water, maybe up to a waist. There are two tiny pools on the hotel property. "All-inclusive" ad, in reality is a poor choice of a few hardly eatable dishes. The rooms are tiny, our door to a "terrace" was broken, TV didn't work, so, I called Expedia, got my money back, and transferred to a really nice All Inclusive resort.
Stayed 10 nights in Sep 2024

10/10 Excellent

Emil B.

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jun 2024

10/10 Excellent

Kingdom, Syracuse

Liked: Staff & service
GOOD RESORT BUT NEED LITTLE MORE UPDATE. THE STAFF ARE VERY FRIENDLY AND HELPFUL. SAFETY IS ONE PRIORITY AND THEY MAKE SURE YOU'RE SAFE. DON'T HAVE PROBLEM GOING BACK
Stayed 3 nights in Sep 2024

8/10 Good

Noeli

Liked: Cleanliness, staff & service, property conditions & facilities
Attentive staff No good customer service doesn’t work good
Stayed 5 nights in Aug 2024

8/10 Good

patricia Lynn

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Dining options were cancelled to many times. We’re not always honest about trip times.
Stayed 6 nights in Aug 2024

8/10 Good

Miguel Angel Garcia, Albuquerque

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Staying at this property for the first time in Cancun is a good option, it’s a convenient spot to get to the city or to the hotel zone. The hotel does offer 3 free meals a day plus drinks/ bar food. One drawback from this hotel is that they make you go to a concierge to reserve for the evening dinner here is where they trap you and force you to go to an offsite breakfast where they will try everything in their power to sell you tours to other areas like Isla Mujeres or Chichén and so on, by all means avoid this, reserve the meal but don’t agree to anything else. These people try and try to get you to buy things for them. The resort is clean, multiple pools and easy access to the beach. The rooms were clean and they do daily room service. The food is not the best but saves you from buying a few meals. The gym shows lack of maintenance and the machines are either broken or dirty. Over all it’s a good spot just avoid all the con man’s trying to sell you the world at supposed discounts.
Stayed 4 nights in Sep 2024

4/10 Poor

Enrique

Bad service
Stayed 3 nights in Aug 2024

4/10 Poor

Jamileth, Colorado Springs

Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The staff was friendly but I was not a fan of the property. I'd recommend investing in remodeling. We were in a room that had a patio facing the karaoke/live music area that goes till 10pm. It was SO LOUD. We booked excursions for early in the morning so trying to sleep with that going on was awful. Our front door was next to housekeeping/maintenance so the mornings we were able to sleep in, we couldn't because you could hear everything from the front door. If you need a plunger for the toilet, you have to call maintenance. The food is okay but if you're a foody, you have better luck eating out. It's an affordable option if you just need to sleep but the beds are hard so you may wake up with body aches.
Stayed 6 nights in Aug 2024

4/10 Poor

Miguel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beds were too hard. My back was hurting my whole time there
Stayed 5 nights in Aug 2024

8/10 Good

kalicharran

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly
Stayed 5 nights in Aug 2024

6/10 Okay

hongzhu, great neck

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
tired
Stayed 6 nights in Aug 2024

8/10 Good

Luis

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great people and excellent attention
Stayed 5 nights in Aug 2024

4/10 Poor

Joanna

Traveled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Needs major renovations. Room wasn't the cleanest. Resort overall needs a makeover. Food options weren't that good. Pool staff and guest services were nice though.
Stayed 4 nights in Aug 2024

8/10 Good

Kenisha

Traveled with partner
Liked: Cleanliness, property conditions & facilities
I liked how strategic the location was.- safe and quite.
Stayed 5 nights in Aug 2024

4/10 Poor

Mariana

Disliked: Staff & service, property conditions & facilities
Stayed 6 nights in Aug 2024

10/10 Excellent

Marlon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing Stay!
Stayed 5 nights in Aug 2024

8/10 Good

Edgar

Liked: Staff & service
Not satisfied
Stayed 3 nights in Aug 2024

10/10 Excellent

Curtis

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice stay.
Stayed 5 nights in Aug 2024

2/10 Terrible

Adam

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I’ve never once left a resort after paying for it. Went and stayed at another resort after spending 4 hours here (for the same price). It was dirty, the food was absolutely horrendous, and the liquor tasted like pure rubbing alcohol and gasoline. The beach area is very limited.
Stayed 4 nights in Aug 2024

8/10 Good

Claudia Iveth

Traveled with family
Liked: Cleanliness
El hotel en cuanto a amenidades y entretenimiento estan bien lo unico que no nos gusto fue la comida lo unico que se puede rescatar es el desayuno, pero tampoco tanto, en general les falta mas variedad y mejor sabor. en general esta OK
Stayed 4 nights in Aug 2024