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Cancun Bay All Inclusive Hotel

3.5 star property

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Photo gallery for Cancun Bay All Inclusive Hotel

On the beach, white sand, sun loungers, beach umbrellas
4 restaurants, breakfast, lunch, dinner served; international cuisine
4 restaurants, breakfast, lunch, dinner served; international cuisine
Terrace/patio
4 restaurants, breakfast, lunch, dinner served; international cuisine

Reviews

7.6 out of 10
Good

Popular amenities

  • All inclusive
  • Hot Tub
  • Bar
  • Room service
  • Housekeeping
  • Pool
$159
includes taxes & fees
Sep 27 - Sep 28

Explore the area

View in a map
Boulevard Kukulkan KM 3.5, Zona Hotelera, Cancun, QROO, 77500
  • Playa Tortugas
    ‪3 min walk‬
  • Langosta Beach
    ‪2 min drive‬
  • Tortuga Beach
    ‪3 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪26 min drive‬

Room options

View all photos for Superior Room, Ocean View

Superior Room, Ocean View | 1 bedroom, minibar, in-room safe, individually decorated

Superior Room, Ocean View

8.0 out of 10
Very good
(31 reviews)
  • 334 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 Double Bed

View all photos for Master Suite 3 Bedrooms

Master Suite 3 Bedrooms | 1 bedroom, minibar, in-room safe, individually decorated

Master Suite 3 Bedrooms

7.0 out of 10
Good
(13 reviews)
  • 1033 sq ft
  • 3 bedrooms
  • Sleeps 8
  • 2 Double Beds and 2 King Beds

View all photos for Junior Suite, 2 Bedrooms

Junior Suite, 2 Bedrooms | 1 bedroom, minibar, in-room safe, individually decorated

Junior Suite, 2 Bedrooms

7.6 out of 10
Good
(27 reviews)
  • 606 sq ft
  • 2 bedrooms
  • Sleeps 5
  • 2 Double Beds and 1 King Bed

View all photos for Standard Room

1 bedroom, minibar, in-room safe, individually decorated

Standard Room

7.6 out of 10
Good
(65 reviews)
  • 334 sq ft
  • Sleeps 4
  • 1 Double Bed

View all photos for Family Suite -8 guests- Master

1 bedroom, minibar, in-room safe, individually decorated

Family Suite -8 guests- Master

  • 1022 sq ft
  • Sleeps 8

View all photos for Double Room Superior with Sea View

1 bedroom, minibar, in-room safe, individually decorated

Double Room Superior with Sea View

  • 215 sq ft
  • Sea view
  • Sleeps 4

View all photos for Double Room Standard

1 bedroom, minibar, in-room safe, individually decorated

Double Room Standard

  • 215 sq ft
  • Sleeps 4

View all photos for Family Suite -5 guests- Junior

1 bedroom, minibar, in-room safe, individually decorated

Family Suite -5 guests- Junior

  • 699 sq ft
  • Sleeps 5

Similar properties

Junior Suite, Hot Tub, Ocean View | Free minibar, in-room safe, blackout drapes, iron/ironing board

Occidental Costa Cancún All Inclusive

  • Pool
  • Breakfast included
  • All inclusive
  • Spa
4.0 out of 5, Very Good, 2,523 reviews
Occidental Costa Cancún All Inclusive

About this property

Cancun Bay All Inclusive Hotel

3.5-star hotel in Zona Hotelera
At Cancun Bay All Inclusive Hotel, spend the day on the beach where you can enjoy volleyball. Then return for a meal at one of the hotel's 4 restaurants.
Cancun Bay All Inclusive Hotel offers 132 air-conditioned accommodations with laptop-compatible safes and irons/ironing boards. Rooms open to balconies or patios. Each accommodation is individually decorated. LCD televisions come with cable channels. Guests can make use of the in-room coffee/tea makers and minibars. Bathrooms include showers. Housekeeping is offered daily and hair dryers can be requested. Cribs/infant beds (complimentary) are also available.
2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a hot tub and a fitness center.

Children under 12 years old are not allowed in the swimming pool without adult supervision. Guests under 18 years old are not allowed in the fitness facility or hot tub.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. There are 2 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy.
Cancun Bay All Inclusive Hotel is an all-inclusive hotel. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Lie back and work on your tan with relaxing beach amenities like umbrellas and sun loungers. Bring your whole family to Cancun Bay All Inclusive Hotel for summer fun including 2 outdoor swimming pools, a children's pool, and volleyball.

Each day guests can enjoy a complimentary manager's reception. Dining is available at one of the hotel's 4 restaurants. The property also offers a snack bar/deli and a grocery/convenience store. Guests can unwind with a drink at one of the hotel's bars, which include 2 bars/lounges and a poolside bar. Wireless Internet access is complimentary. This Beaux Arts hotel also offers a hot tub, a fitness center, and a garden. Limited complimentary onsite parking is available on a first-come, first-served basis.

Cancun Bay All Inclusive Hotel has designated areas for smoking.

A complimentary manager's reception is offered each day.
El Faisan - Overlooking the pool, this restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
La Vista Sushi Zen - This poolside theme restaurant specializes in Japanese cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Happy hour is offered. Reservations are required. Open select days.
La Piña - This poolside restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Happy hour is offered. Open daily.
Trattoria - This poolside theme restaurant specializes in Italian cuisine and serves dinner only. Reservations are required. Open select days.
Room service (during limited hours) is available.

All inclusive details

This hotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Food and beverages

All buffet meals, snacks, and select beverages included
Room service during certain hours (limited menu)
In-room minibar (non-alcoholic beverages included)

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Land activities

Fitness facilities
Volleyball

Lessons/classes/games

Aerobics
Dancing
Water fitness
Yoga

Entertainment

Onsite entertainment and activities
Theme parties

Property amenities

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi

Parking and transportation

  • Area shuttle (surcharge)
  • Free uncovered self parking on site
  • Limited onsite parking
  • Wheelchair-accessible parking available

Food and drink

  • 2 bars/lounges
  • 4 restaurants
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • El Faisan
  • La Piña
  • La Vista Sushi Zen
  • Trattoria

Things to do

  • 2 outdoor pools
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Gym
  • Hot tub
  • Shopping
  • Table tennis
  • TV in common areas
  • Yoga classes

Family friendly

  • 2 outdoor pools
  • Children's pool
  • Grocery/convenience store
  • In-room crib
  • Laundry facilities
  • Lifeguards on site
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Conference center (1,970 square feet of space)
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the bay
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • 2 treatment rooms
  • Aromatherapy
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Outdoor treatment areas
  • Sports massages
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 10 accessible parking spaces
  • Elevator (29 inch wide door)
  • Smooth flooring in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 3 floors
  • 5 buildings
  • Ballroom
  • Banquet hall
  • Beaux Arts architecture
  • Built in 1978
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Lifeguards
  • Local artist showcase
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Reception hall
  • Reusable tableware

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Hair dryer (on request)
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • LCD TV with cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Minibar
  • Tea bags/instant coffee

More

  • Air conditioning
  • Connecting rooms available
  • Eco-friendly toiletries
  • Individual decor
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: noon
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: USD 55

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: USD 4.25 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Early check-in is available for a fee (subject to availability)
  • Late check-out fee: USD 55 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Pool access available from 8:00 AM to 6:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
Guests under 18 years old are not allowed in the fitness facility or hot tub, and guests under 12 years old are only allowed in the swimming pool with adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Cancun Bay Resort All Inclusive
Qbay Cancun Hotel And Suites
Qbay Cancun Hotel Cancun
Cancun Bay All Inclusive
Cancun Bay Resort

Cancun Bay All Inclusive Hotel Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 505 out of 1243 reviews
Rating 8 - Good. 311 out of 1243 reviews
Rating 6 - Okay. 194 out of 1243 reviews
Rating 4 - Poor. 115 out of 1243 reviews
Rating 2 - Terrible. 118 out of 1243 reviews

8.2/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Margarett

Liked: Cleanliness, property conditions & facilities
Stayed 6 nights in Jun 2025

6/10 Okay

Maria

Traveled with family
Liked: Cleanliness
Disliked: Staff & service
We like the property but customer service was terrible. Even when asking for coffee they did not have a good attitude. Also it’s very ridiculous they close the jacuzzi at 6pm and the bar as well.
Stayed 2 nights in Jun 2025

10/10 Excellent

Dennice

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was amazing. Lots of different food options and the entertainment was great. Drisdey was very nice and the positive energy she brings while doing the hotel activities was great. Will definitely stay there again
Stayed 6 nights in Jun 2025

10/10 Excellent

Virmun Josef Sy

Liked: Property conditions & facilities
Very nice
Stayed 5 nights in Jun 2025

8/10 Good

Nina

Traveled with partner
Liked: Cleanliness
We just finished our stay here and the stay was good for the price we paid. Don’t expect a luxury resort but it was a budget friendly option. The buffet was not that great though but we did enjoy the a lar carte restaurants. They also had friendly wait staff.
Stayed 7 nights in May 2025

10/10 Excellent

Virgilio

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What I found unique about this hotel is the balance between cost and quality, I think it's fair. Dining options were really nice, hotel's personnel is very helpful, and the facilities and rooms are very nice. I liked that the beach was the best in comparison to hotels nearby.
Stayed 4 nights in May 2025

10/10 Excellent

francita

Liked: Cleanliness, property conditions & facilities
Perfect
Stayed 2 nights in May 2025

10/10 Excellent

Sandra

Stayed 2 nights in May 2025

10/10 Excellent

Veronica

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I will give this place a 9 out 10. Activities should be a like later than 11 pm
Stayed 1 night in May 2025

10/10 Excellent

Yanira

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
It was better than what I expected.
Stayed 3 nights in May 2025

10/10 Excellent

Jasmine

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
We had a great experience here. Rooms were really good and had a beautiful view of beach.
Stayed 3 nights in May 2025

8/10 Good

Dorjan

Stayed 4 nights in May 2025

8/10 Good

Serlan

Liked: Staff & service, property conditions & facilities
Stayed 4 nights in May 2025

10/10 Excellent

Morakinyo

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful place, great staffs and wonderful service
Stayed 4 nights in May 2025

10/10 Excellent

Harvey

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Todo bien con los cuartos. Los únicos detalles es que quizá la comida del buffet podría ser un poco más variada era poca aunque lo compensan los otros restaurantes de especialidad y las bebidas del bar de playa eran un poco cargadas pero nada mal. A pesar de eso regresaría sin problema. Buen lugar.
Stayed 1 night in May 2025

10/10 Excellent

Naomi L, Calgary

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 5 nights in May 2025

10/10 Excellent

Sukhvir

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I enjoyed my stay at Cancun Bay. Staff members were amazing and provided excellent services. Room was clean, ocean view from our balcony made our stay worth it. Food was good. We enjoyed beach volleyball, aquatic activities, pool zumba, bingo and Live music. Excellent experience.
Stayed 6 nights in May 2025

8/10 Good

virna

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Have a great time.
Stayed 6 nights in May 2025

10/10 Excellent

Camille Arban, Saskatoon

Stayed 3 nights in May 2025

10/10 Excellent

Alberto

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2025

6/10 Okay

Marjorie Anne

Traveled with partner
Liked: Cleanliness
Jordan (bar tender) and Enrique (pool drink runner) and Carmen (buffet worker) were FABULOUS! My husband and I thought they were amazing. The staff otherwise was very quiet and not that friendly. The food was very bland. Room service knocked on our door every day at 8:30 which was way too early. The property was very clean though. Good music by the pool.
Stayed 4 nights in May 2025

10/10 Excellent

Jorg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2025

6/10 Okay

Rashe

Traveled with partner
Liked: Property conditions & facilities
The food was terrible. Thats really an essential part if the all inclusive. I was really disappointed
Stayed 2 nights in Mar 2025

8/10 Good

Don

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great for family's good selection of food , great staff. Music was to load and to much of the day , not enough quiet time.
Stayed 8 nights in Apr 2025

10/10 Excellent

Alexis, New York

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 3 nights in Apr 2025