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Casa Azul Maya

3.0 star property

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Photo gallery for Casa Azul Maya

Kayaking
Point of interest
Front of property - evening/night
Double Room | In-room safe, desk, blackout drapes, soundproofing
3 outdoor pools, open 9:00 AM to 9:00 PM, pool umbrellas

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • Breakfast available
  • Pool
  • Housekeeping
  • Laundry
  • Kitchen

Explore the area

Map
Av. Perimetral Poniente. Fraccionmiento, Fraccionamiento Mar Turquesa, Isla Mujeres, QROO, 77400
  • Garrafon Natural Reef Park
    ‪1 min walk‬
  • Parque de los Suenos
    ‪1 min walk‬
  • West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park
    ‪1 min walk‬
  • Isla Mujeres, Quintana Roo (ISJ)
    ‪8 min drive‬

Room options

View all photos for Double Room

Double Room | In-room safe, desk, blackout drapes, soundproofing

Double Room

  • Studio
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Family Room

Family Room | In-room safe, desk, blackout drapes, soundproofing

Family Room

  • 861 sq ft
  • 2 bedrooms
  • 2 bathrooms
  • Sleeps 4
  • 1 Queen Bed, 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Quadruple Room

Standard Quadruple Room | In-room safe, desk, blackout drapes, soundproofing

Standard Quadruple Room

  • Studio
  • Sleeps 4
  • 2 King Beds

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About this property

Casa Azul Maya

3-star Isla Mujeres aparthotel steps from Garrafon Natural Reef Park
Spend the day on Casa Azul Maya's private sand beach or relax by one of the aparthotel's 3 outdoor swimming pools. Each apartment features a kitchenette with a microwave, plus free WiFi and a Smart TV with cable channels. A dining area, a coffee/tea maker, and in-room massages are among the other amenities available to guests.
Casa Azul Maya offers 7 accommodations with safes and coffee/tea makers. Accommodations at this 3-star aparthotel have kitchenettes with microwaves, separate dining areas, and cookware/dishes/utensils. Bathrooms include showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Smart televisions come with cable channels. In-room massages and irons/ironing boards can be requested. Housekeeping is provided daily.

3 outdoor swimming pools are on site.

The recreational activities listed below are available either on site or nearby; fees may apply.

This Isla Mujeres aparthotel has its very own private beach. Casa Azul Maya features 3 outdoor swimming pools. A poolside bar is on site where guests can unwind with a drink. Public areas are equipped with complimentary wireless Internet access.

This beach aparthotel also offers a terrace, a vending machine, and tour/ticket assistance. Guests can use the outdoor pool at a partner property. Limited complimentary onsite parking is available on a first-come, first-served basis.

Casa Azul Maya is a smoke-free property.

Cooked-to-order breakfasts are available for a surcharge and are served each morning between 9:00 AM and noon.

Languages

English, French, Spanish

Property amenities

Beach

  • Sandy private beach nearby
  • Beach towels
  • Free beach club nearby

Pool/Spa

  • 3 outdoor pools
  • In-room massages
  • Pool umbrellas

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Limited onsite parking

Family friendly

  • Crib: MXN 500 per day

Kitchenette

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Microwave

Dining

  • Daily cooked-to-order breakfast available 9:00 AM to noon for a fee: MXN 10 for adults and MXN 10 for children
  • A poolside bar
  • Couples/private dining
  • Private picnics

Bedrooms

  • Bedsheets provided
  • Rollaway/extra bed: MXN 500 per day

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower
  • Towels provided

Living spaces

  • Living room
  • Separate dining area
  • Window screens

Entertainment

  • Smart TV with cable channels

Outdoor areas

  • Terrace

Laundry

  • Dry cleaning/laundry service
  • Laundry facilities

Work spaces

  • Desk

Pets

  • No pets or service animals

Suitability/Accessibility

  • No elevator
  • Smoke-free property

Services and conveniences

  • Blackout drapes
  • Concierge services
  • Guidebooks
  • Housekeeping (daily)
  • Iron/ironing board on request
  • Limited-hour front desk
  • Local maps
  • Luggage storage
  • Proposal/romance packages
  • Restaurant dining guides
  • Safe
  • Safe at front desk
  • Tour and ticket assistance
  • Vending machine

Location highlights

  • In an entertainment district
  • Near a health/beauty spa
  • Near a hospital
  • Near the bay
  • Near the ocean

Things to do

  • Bicycle rentals
  • Ecotours nearby
  • Outdoor pool (guest access) nearby
  • Snorkeling nearby
  • Theme park nearby

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)
  • First aid kit
  • Mosquito nets
  • Window guards
  • Fire extinguisher

General

  • 7 units
  • Bicycle rentals
  • Soundproofing

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 9:00 PM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

The front desk is open daily from 9:00 AM - 9:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation

Renovations and closures

The following facilities are closed on Monday, Tuesday, Wednesday, Thursday, and Friday:
  • Outdoor pool

Access methods

Front desk (limited hours)

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for MXN 500.0 per day
Cribs (infant beds) are available for MXN 500.0 per day

Property payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately MXN 10 for adults and MXN 10 for children
  • Crib (infant bed) fee: MXN 500.0 per day
  • Rollaway bed fee: MXN 500.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
Safety features at this property include a fire extinguisher, a first aid kit, and window guards
This property is professionally cleaned

We should mention

This property does not have elevators
Pool access available from 9:00 AM to 9:00 PM
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Property is also known as

Casa Azul Maya Aparthotel Isla Mujeres
Casa Azul Maya Aparthotel
Casa Azul Maya Isla Mujeres
Casa Azul Maya Aparthotel
Casa Azul Maya Isla Mujeres
Casa Azul Maya Aparthotel Isla Mujeres

Casa Azul Maya Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 69 out of 90 reviews
Rating 8 - Good. 14 out of 90 reviews
Rating 6 - Okay. 3 out of 90 reviews
Rating 4 - Poor. 2 out of 90 reviews
Rating 2 - Terrible. 2 out of 90 reviews

9.4/10

Cleanliness

8.6/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

2/10 Terrible

Alma

Traveled with family
Disliked: Cleanliness, property conditions & facilities
I would only give one star because the front desk lady was super nice. We had two room reservation and both rooms had severe mold. I am extremely allergic and my friends did not sleep through the night. Electricity also went out, but that's normal for that part of the island. There's also a trash dumpster nearby and the stench was pretty strong. They have so much work to do on the building.
Stayed 1 night in Jul 2024

10/10 Excellent

Ana

Liked: Cleanliness, property conditions & facilities
Very nice
Stayed 1 night in Mar 2024

8/10 Good

Sam

Traveled with family
Liked: Cleanliness, amenities
Location was great. We walked to Punta Sur, the east coast footpath, and Kin Ha down the street for beach access. Loved the fantastic free breakfast off the menu at Kin Ha each day. Also really enjoyed dinners at Kin Ha. The hotel room was clean and efficient, which was what we were after. It was not luxury, nor a place to hang out beyond sleeping and showering, but we wanted to be out and about all day anyway, so this was what we needed. The front desk staff were very nice and accommodating.
Stayed 2 nights in Feb 2024

10/10 Excellent

Amayrani

Traveled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

Kris

Stayed 2 nights in Jan 2024

10/10 Excellent

Fernando

Stayed 3 nights in Dec 2023

10/10 Excellent

Theresa

The place is a gem. Super nice staff.
Stayed 2 nights in Nov 2023

10/10 Excellent

Bruny

Liked: Property conditions & facilities
I really enjoy my time in this place. Ubicación was perfect when you travel with kids. Kin ha restaurant is beautiful excellent food, beach and pool. I was able to walk all day from my room to kin ha. I did not need nothing else.
Stayed 3 nights in Aug 2023

8/10 Good

Daniel

Liked: Cleanliness, property conditions & facilities
Great place for your Isla Mujeres vacation. Very quiet, clean and the AC it’s the best.
Stayed 1 night in Jul 2023

4/10 Poor

Risa

Traveled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Staff is excellent, friendly and helpful. But properly horrible. Bed not comfortable. No food after 7pm. Most night had no internet was barely able to get to go home. Most night had no electricity had to use flash light to pack before left. They said they had 24 hrs staff but they do not. This is way to far from central isla mujres. Would not stay here again. Beach and swimming options were great though
Stayed 8 nights in Jul 2023

10/10 Excellent

Laurie

Traveled with family
Liked: Cleanliness, room comfort
Thumbs up!
Office staff was amazing. They helped us book tours, golf carts and taxis. This hotel was in a less crowded part of the island and much quieter than some other areas. The room was quite big and very clean. We liked the resort across the street where we could swim, lay in the sun, and use their ocean kayaks and misc. other beach items. Highly recommend this hotel and we will definitely come back again!
Stayed 4 nights in Jun 2023

10/10 Excellent

Pascal

Stayed 1 night in May 2023

10/10 Excellent

Megan

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2023

10/10 Excellent

Gaylynn

Stayed 6 nights in Mar 2023

10/10 Excellent

Richard

Stayed 3 nights in Feb 2023

10/10 Excellent

Brenda

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The staff were amazing from planning our trip to making us comfortable. They answered my emails within hours with all my questions. They can plan the transportation, cab rides, and cart rentals. Fabulous breakfasts!
Stayed 5 nights in Jan 2023

10/10 Excellent

Emily

Stayed 3 nights in Jan 2023

10/10 Excellent

Leigh

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The property is on the quiet end of the island and on a quiet street. We were there in the off-season (Nov) when restaurants close early (6-7pm), so we had to eat early or keep some groceries in the refrigerator. The nearby sushi place, Samura, was open late and wonderful. The Kin Ha resort across the street was a great bonus. We had big wonderful breakfasts (included with our stay) by the water then enjoyed the loungers on the deck and swimming in the gorgeous blue water. There are kayaks, paddlboards, and snorkel masks (no snorkels) to borrow. Sometimes a fun band played in the afternoon. There are 3 pools by the bar to enjoy. We could have also visited the Mayan Beach Club on the north side of the island also, which has a sandy beach with good waves for playing in rather than a deck like a Kin Ha. Both beach clubs are included in the price of staying at Casa Azul Maya which makes this a great deal. We were very comfortable in the 2 bedroom family suite. We borrowed the hotel's bicycles one day to go to the Super Aki for groceries. The bikes were not in the best shape but made for a fun errand. The staff is very friendly and helpful and made us feel so welcome. We highly recommend this lovely spot!
Stayed 5 nights in Nov 2022

10/10 Excellent

Aleksandr

Traveled with group, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
EVERYTHING WAS EXCELLENT !!!! Only if I could give more stars I would. The room was beautiful, big, clean. All appliances were working, AC was quite and kept good temperature inside. The staff was so polite and helpful. Big plus was breakfast and two beach clubs were included. The location was just perfect, on very quiet street , a-lot of good restaurants around. Punta Sur was 10 min walking distance. Love it, love it. Really enjoy my stay. Definitely will be back. Thanks to all staff members!!!
Stayed 10 nights in Sep 2022

10/10 Excellent

Aleksandr

Traveled with group, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very good, clean hotel. Spacious rooms and courteous staff. Excellent and free use of sun loungers, kayaks and snorkeling gears in Kin-Ha. Amazingly delicious breakfasts and a magnificent beach in Mayan Beach Club. The cost of a taxi is a maximum of 150 pesos to anywhere on the island. Come, check into this hotel and enjoy the sun, sea and delicious food. Highly recommended !!!
Stayed 10 nights in Sep 2022

10/10 Excellent

Luis Enrique Merino

Liked: Cleanliness, amenities, property conditions & facilities
Es la segunda vez que nos quedamos alli. Y queremos volver por tercera vez dios mediante. Recomendable al 100 por ciento.
Stayed 3 nights in Sep 2022

10/10 Excellent

Danielle

Stayed 2 nights in Aug 2022

8/10 Good

Brittanie

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Our stay at Casa Azul Maya was good. The rooms were spacious for our family of 4! The service was good for the most part. We had a little mishap the last day but wasn't too terrible. There was construction next door so we were woke up early to a lot of banging but other than that everything else was great.
Stayed 7 nights in Aug 2022

2/10 Terrible

Natasha

Traveled with family
Disliked: Room comfort
Terrible service by hotel management and Hotels.co
Terrible place to stay at very cloister phobic feels. Management could care less about my need to check out due to a medical condition. I should be reimbursed by hotels.com but will never use this place or hotels.com ever again.
Stayed 2 nights in Jul 2022

10/10 Excellent

Gladys

Traveled with family
Liked: Cleanliness, room comfort
Nice place to stay a lil bit away from the central market but over all nice getaway strongly recommend renting a golf cart to get around.
Stayed 2 nights in May 2022