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Casa Tortugas Boutique Hotel, An Authentic Hidden Gem

3.5 star property

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Photo gallery for Casa Tortugas Boutique Hotel, An Authentic Hidden Gem

Outdoor pool, open 7:00 AM to 10:00 PM, pool umbrellas, sun loungers
Staircase
Exclusive Studio, Ocean View, Annex Building | Terrace/patio
Exclusive Studio, Ocean View, Annex Building | Living area | TV, Netflix, streaming services
Exterior

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Pool
  • Air conditioning
  • Kitchen
  • Free WiFi

Explore the area

Map
4 Cenzontle Zona Hotelera, Cancun, QROO, 77500
  • Tortuga Beach
    ‪2 min walk‬
  • Langosta Beach
    ‪16 min walk‬
  • Cancun Golf Club at Pok Ta Pok
    ‪16 min walk‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪26 min drive‬

Room options

View all photos for Junior Suite, 1 King Bed, Lagoon View

Junior Suite, 1 King Bed, Lagoon View | In-room safe, desk, laptop workspace, soundproofing

Junior Suite, 1 King Bed, Lagoon View

  • 646 sq ft
  • Lagoon view
  • Sleeps 2
  • 1 King Bed

View all photos for Luxury Suite, 1 King Bed, Lagoon View

Luxury Suite, 1 King Bed, Lagoon View | Living area | TV, Netflix, streaming services

Luxury Suite, 1 King Bed, Lagoon View

  • 592 sq ft
  • Lagoon view
  • Sleeps 2
  • 1 King Bed

View all photos for Luxury Suite, 2 Double Beds, Lagoon View

Luxury Suite, 2 Double Beds, Lagoon View | In-room safe, desk, laptop workspace, soundproofing

Luxury Suite, 2 Double Beds, Lagoon View

  • 592 sq ft
  • Lagoon view
  • Sleeps 3
  • 2 Double Beds

View all photos for Superior Suite, 2 Bedrooms, Lagoon View

Superior Suite, 2 Bedrooms, Lagoon View | In-room safe, desk, laptop workspace, soundproofing

Superior Suite, 2 Bedrooms, Lagoon View

  • 753 sq ft
  • Lagoon view
  • Sleeps 4
  • 2 Double Beds and 1 King Bed

View all photos for Exclusive Studio, Ocean View, Annex Building

Exclusive Studio, Ocean View, Annex Building | In-room safe, desk, laptop workspace, soundproofing

Exclusive Studio, Ocean View, Annex Building

  • 323 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Economy Suite, 2 Double Beds, Kitchen

Economy Suite, 2 Double Beds, Kitchen | Living area | TV, Netflix, streaming services

Economy Suite, 2 Double Beds, Kitchen

  • 538 sq ft
  • Sleeps 3
  • 2 Double Beds

View all photos for Comfort Studio Suite, 1 King Bed, Kitchen

Comfort Studio Suite, 1 King Bed, Kitchen | In-room safe, desk, laptop workspace, soundproofing

Comfort Studio Suite, 1 King Bed, Kitchen

  • 323 sq ft
  • Sleeps 2
  • 1 King Bed

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The price is $135
per night
$173 total
includes taxes & fees
Feb 21 - Feb 22
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About this property

Casa Tortugas Boutique Hotel, An Authentic Hidden Gem

3.5-star hotel in Zona Hotelera
An outdoor pool, coffee/tea in a common area, and a children's pool are available at this hotel. WiFi in public areas is free. Additionally, concierge services, tour/ticket assistance, and a garden are onsite. Housekeeping is available on request.
Casa Tortugas Boutique Hotel, An Authentic Hidden Gem offers 28 air-conditioned accommodations with safes and complimentary bottled water. Rooms open to furnished balconies. Accommodations at this 3.5-star hotel have kitchenettes with stovetops, microwaves, cookware/dishes/utensils, and coffee/tea makers. Bathrooms include showers, complimentary toiletries, and hair dryers.

This Cancun hotel provides complimentary wireless Internet access. Televisions come with cable channels and Netflix. Housekeeping is provided on request.

An outdoor pool and a children's pool are on site.

The recreational activities listed below are available either on site or nearby; fees may apply.

Casa Tortugas Boutique Hotel, An Authentic Hidden Gem features an outdoor pool and a children's pool. Wireless Internet access is complimentary. This Cancun hotel also offers a terrace, multilingual staff, and tour/ticket assistance.

Casa Tortugas Boutique Hotel, An Authentic Hidden Gem has designated areas for smoking.

Languages

English, French, German, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Limited onsite parking

Food and drink

  • Coffee and tea in common areas

Things to do

  • Children's pool
  • Outdoor pool

Family friendly

  • Children's books
  • Children's pool
  • In-room kitchenette
  • In-room microwave
  • Mini-fridge
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • Guidebooks
  • Limited-hour front desk
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (on request)
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • Garden
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • No elevator

More

  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Netflix
  • Streaming services
  • TV with cable channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Electric kettle
  • Free bottled water
  • Freezer
  • Kitchenette
  • Microwave
  • Mini-fridge
  • Stovetop
  • Toaster

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Laptop workspace
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 9:00 PM
Early check-in subject to availability
Late check-in subject to availability
Late check-in fee: USD 29 for check-in between 10:00 PM and 6:00 AM
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM

Special check-in instructions

The property charges 3.5 percent for credit card payments
The front desk is open daily from 8:00 AM - 9:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Late check-in fee: USD 29 for check-in between 10:00 PM and 6:00 AM
  • Credit card charges are subject to a surcharge of 3.5 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Property Registration Number 02284881

We should mention

This property does not have elevators
Pool access available from 7:00 AM to 10:00 PM
No pets and no service animals are allowed at this property

Property is also known as

Casa Tortugas Suites Cancun
Casa Tortugas Boutique Hotel
Casa Tortugas Boutique Suites Hotel
Casa Tortugas Boutique Suites Cancun
Casa Tortugas Boutique Suites Hotel Cancun
Casa Tortugas Boutique Hotel
Casa Tortugas Boutique Suites
Casa Tortugas Boutique Hotel, An Authentic Hidden Gem Hotel
Casa Tortugas Boutique Hotel, An Authentic Hidden Gem Cancun

Casa Tortugas Boutique Hotel, An Authentic Hidden Gem Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 159 out of 192 reviews
Rating 8 - Good. 18 out of 192 reviews
Rating 6 - Okay. 8 out of 192 reviews
Rating 4 - Poor. 3 out of 192 reviews
Rating 2 - Terrible. 4 out of 192 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

8/10 Good

Natalie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Chilling on the Lagoon
The staff were lovely and helpful. The property is clean, beautiful and a good location if you want to be between the hotel districts of Cancun but not in the middle of all that nonsense. It was a chill stay and I appreciated the quiet.
Stayed 3 nights in Oct 2024

10/10 Excellent

Pushpasish, Newton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2024

10/10 Excellent

Elizaveta

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Oct 2024

10/10 Excellent

Valerie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place with wonderful, caring staff! Stay there was absolutely exceptional!
Stayed 6 nights in Sep 2024

10/10 Excellent

Mustafa Ulvi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hospitality, cleanless, helpfull, location
Stayed 4 nights in Sep 2024

10/10 Excellent

Francisco

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2024

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful place with friendly staff and incredible views from the rooms. We loved it here.
Stayed 3 nights in Aug 2024

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Like family.
Stayed 4 nights in Jul 2024

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel at a good price.
Stayed 3 nights in Jul 2024

10/10 Excellent

Dylan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet and cozy
Comfortable room with strong AC. Beautiful architecture. Family run and the family is so friendly! Easy check in/ check out. Room had 5L bottled water for drinking. Oxxo market right across the street and beach access right across the street. Tranquil environment and very quiet at night. Would stay again!!
Stayed 4 nights in Jul 2024

6/10 Okay

Gerard

Traveled with family and small children
Liked: Staff & service, property conditions & facilities
Old outdated couch full of bugs. Room was big with chicken
Stayed 10 nights in Jun 2024

10/10 Excellent

Jessica

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay! Awesome view! Staff had great communication! 🙌
Stayed 5 nights in Jun 2024

10/10 Excellent

rolando

Liked: Staff & service, property conditions & facilities, room comfort
Great place to stay ! Location is perfect for what I was looking for
Stayed 5 nights in Jun 2024

10/10 Excellent

Matt

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’ve never stayed anywhere with more hospitality. We were greeted by the owner who walked us through all we needed to know and set us up with a group chat for communication. Anything we needed was taken care of immediately. Including help with making reservations during the week, dining recommendations, and things to do. The grounds were impeccable and so quiet and relaxing. It truly felt like a hidden paradise. An excellent option if you want more than the all-inclusive experiences across the street. We were glad we chose to experience Cancún with this truly authentic experience. Beach, ferry to Isla Mujeres, convenience store, a great restaurant (Krudos), bus stop, boating, all within walking distance. We were upgraded to a room with a view of the lagoon and it was amazing. Constant communication and well wishes from the owners made this a stay to remember.
Stayed 7 nights in Jun 2024

10/10 Excellent

CTM

Stayed 4 nights in Jun 2024

10/10 Excellent

marie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed two nights at Casa Tortugas. The view from our room of the lagoon was amazing. The best part was the more intimate atmosphere and service of a smaller hotel. I highly recommend this hotel!
Stayed 2 nights in Jun 2024

10/10 Excellent

FNU

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2024

10/10 Excellent

Domtie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel was relaxing, beautiful and welcoming
Stayed 3 nights in May 2024

10/10 Excellent

Jose

Stayed 5 nights in May 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2024

10/10 Excellent

Sarah

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing! Smaller boutique hotel with extremely clean rooms, great sunset view, excellent location, and awesome pool. Stayed for six nights and would definitely return.
Stayed 6 nights in May 2024

10/10 Excellent

Liliana

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in May 2024

10/10 Excellent

Ahmed

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We are so lucky that we choose to stay in this wonderful place during our stay in Cancun. The location , the staffs , the rooms, the views are all beyond our expectations. We stayed in one bedroom apartment with lagoon view. It’s a breathtaking view, the pool, the palm trees and sound of the birds make your stay very relaxing. Thanks a lot to all the staff and also to Mrs. Chris that we have chance to talk on the day of our departure. She provided us with a very interesting information about her place . One thing I would like also to mention is the bus station that is only 3 minutes walk from the hotel and we used it for most of our trips.
Stayed 4 nights in Apr 2024

10/10 Excellent

RODNEY

Liked: Cleanliness, staff & service, property conditions & facilities
The nickname for this hotel is "a Hidden Gem" and I have to agree. My gf and I stayed at this hotel for 2 weeks and I enjoyed the hotel....it was quiet and relaxing. The room was spacious and had a kitchenette (stove, small fridge, microwave, etc.) which was very convenient. Also, when we arrived it had a huge bottle of potable water in a dispenser which was great and we drank it all over the 2 weeks. The hotel is in a decent location...there's a oxxo convenience store, pharmacy, and currency exchange on the same side of Kulkulcan (sp??) Blvd. . On the other side of the street is Playa Tortugas and a ferry to Isla De Mujeres. There are three restaurants within walking distance...Krudo Bar & Grill and a couple restaurants across the street at Playa Tortugas (Bonanza Restaurant & Playa Tortugas Restaurant). If you go to Cancun and do not want to stay in a huge, noisy all-inclusive hotel this is the place to stay...
Stayed 14 nights in Apr 2024

8/10 Good

Ellen

Stayed 5 nights in Apr 2024