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Casa Turquesa - Near Luxury Avenue Shopping Mall

4.0 star property

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Photo gallery for Casa Turquesa - Near Luxury Avenue Shopping Mall

Outdoor pool, pool umbrellas, sun loungers
Royal Suite | In-room safe, individually decorated, individually furnished
Presidential Suite, 2 Bedrooms, Ocean View | Living room | 42-inch flat-screen TV with satellite channels, TV
Suite, Garden View | In-room safe, individually decorated, individually furnished
Interior

Reviews

7.6 out of 10
Good

Popular amenities

  • Bar
  • Barbecue grill

Explore the area

Map
Cancun, QROO
  • Marlin Beach
    ‪8 min walk‬
  • Cancun Interactive Aquarium
    ‪17 min walk‬
  • La Isla Shopping Mall
    ‪17 min walk‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪20 min drive‬

Room options

View all photos for King Suite Ocean View

King Suite Ocean View | View from room

King Suite Ocean View

  • Studio
  • Ocean view
  • Sleeps 4

View all photos for Presidential Suite

Presidential Suite | Living area | 42-inch flat-screen TV with satellite channels, TV

Presidential Suite

  • 2 bedrooms
  • Ocean view
  • Sleeps 8
  • 1 Queen Bed and 2 King Beds

View all photos for Suite, Garden View

In-room safe, individually decorated, individually furnished

Suite, Garden View

  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Royal Suite

Royal Suite | In-room safe, individually decorated, individually furnished

Royal Suite

  • 2 bedrooms
  • Ocean view
  • Sleeps 5
  • 2 Queen Beds

View all photos for Loft King Suite Ocean View

In-room safe, individually decorated, individually furnished

Loft King Suite Ocean View

  • 1 bedroom
  • Ocean view
  • Sleeps 2
  • 1 Queen Bed

Studio

  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed

View all photos for Suite With Garden View

Living room | 42-inch flat-screen TV with satellite channels, TV

Suite With Garden View

  • Sleeps 2
  • 1 King Bed(s)

View all photos for Loft With Ocean View

Interior

Loft With Ocean View

  • Ocean view
  • Sleeps 2
  • 1 King Bed(s)

View all photos for Suite With Ocean View

Dining | Breakfast, lunch, dinner served; international cuisine, pool views

Suite With Ocean View

  • Ocean view
  • Sleeps 6
  • 1 King Bed(s) and 2 Queen Bed(s)

View all photos for Suite With Ocean View

Beach/ocean view

Suite With Ocean View

  • Ocean view
  • Sleeps 6
  • 1 King Bed(s) and 2 Queen Bed(s)

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About this property

Casa Turquesa - Near Luxury Avenue Shopping Mall

4-star aparthotel in Zona Hotelera
An outdoor pool, a restaurant, and a bar/lounge are available at this aparthotel. Free WiFi in public areas and free self parking are also provided. Other amenities include a poolside bar, concierge services, and dry cleaning. Each apartment offers free WiFi, room service, and a flat-screen TV with satellite channels. Additional amenities include a rainfall shower, a hair dryer, and a safe.
Casa Turquesa - Near Luxury Avenue Shopping Mall offers 30 air-conditioned accommodations with safes and hair dryers. Each accommodation is individually furnished and decorated. 42-inch flat-screen televisions come with satellite channels.

Bathrooms include bathtubs or showers with rainfall showerheads. This Cancun aparthotel provides complimentary wireless Internet access. Housekeeping is offered daily and irons/ironing boards can be requested.

Recreational amenities at the aparthotel include an outdoor pool.
The aparthotel offers a restaurant. Guests can unwind with a drink at one of the aparthotel's bars, which include a poolside bar and a bar/lounge. Wireless Internet access is complimentary. This Beaux Arts aparthotel also offers an outdoor pool, a library, and a terrace. Concierge services and wedding services can be provided. Limited complimentary onsite parking is available on a first-come, first-served basis. Guests can use the outdoor pool at a partner property.

Casa Turquesa - Near Luxury Avenue Shopping Mall has designated areas for smoking.

Cooked-to-order breakfasts are available for a surcharge and are served each morning between 7 AM and 11 AM.
El Mirador - This poolside restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
Pool Bar - This bar is located by the pool. Open daily.
Room service (during limited hours) is available.

Languages

English, Portuguese, Spanish

Property amenities

Beach

  • On a white sand beach
  • Beach towels
  • Beach umbrellas

Pool/Spa

  • Outdoor pool
  • Pool loungers
  • Pool umbrellas

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Car recommended
  • Free self parking on site
  • Limited onsite parking
  • Onsite parking includes off-street options

Family friendly

  • Children stay free (see details)

Restaurants on site

  • El Mirador
  • Pool Bar

Dining

  • Daily cooked-to-order breakfast available 7:00 AM to 11:00 AM for a fee: MXN 150 to 380 for adults and MXN 80 to 200 for children
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • A swim-up bar
  • Room service (limited hours)

Bedrooms

  • Bedsheets provided

Bathroom

  • 1 private bathroom
  • Bathtub or shower
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with satellite channels
  • Library
  • Piano

Outdoor areas

  • Barbecue grill
  • Terrace

Laundry

  • Dry cleaning/laundry service

Comfort

  • Air conditioning

Pets

  • No pets or service animals

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Front entrance ramp
  • Upper floors accessible by stairs only
  • Designated smoking areas (fines apply)

Services and conveniences

  • Blackout drapes
  • Concierge services
  • Guidebooks
  • Housekeeping (daily)
  • Iron/ironing board on request
  • Limited-hour front desk
  • Luggage storage
  • Multilingual staff
  • Phone
  • Porter/bellhop
  • Safe
  • Tour and ticket assistance
  • Wedding services

Location highlights

  • In a shopping district
  • In an entertainment district
  • Near the ocean
  • On the waterfront

Things to do

  • Golfing nearby
  • Outdoor pool (guest access) nearby
  • Theme park nearby

Safety features

  • Carbon monoxide detector (host has indicated there is a carbon monoxide detector on the property)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • First aid kit
  • Security system
  • Fire extinguisher

General

  • 1 building
  • 30 units
  • 4 floors
  • Beaux Arts architecture
  • Built in 1991
  • Individual decor
  • Individual furnishings
  • Reception hall

Policies

Check-in

Check-in time starts at 3:00 PM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

The front desk is open daily from 7:00 AM - 11:00 PM
Front desk staffed during limited hours

Access methods

Front desk (limited hours)

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room

Property payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately MXN 150 to 380 for adults, and MXN 80 to 200 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
This property accepts credit cards, debit cards, and cash
Host has indicated there is a carbon monoxide detector on the property
Host has indicated there is a smoke detector on the property
Safety features at this property include a fire extinguisher, a security system, and a first aid kit

We should mention

This property does not have elevators
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
A car is recommended for transportation to and from this property

Property is also known as

Casa Turquesa
Casa Turquesa Cancun
Casa Turquesa Hotel
Casa Turquesa Hotel Cancun
Casa Turquesa Hotel Tulum
Casa Turquesa Tulum
Casa Turquesa

Casa Turquesa - Near Luxury Avenue Shopping Mall Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 449 out of 1085 reviews
Rating 8 - Good. 261 out of 1085 reviews
Rating 6 - Okay. 143 out of 1085 reviews
Rating 4 - Poor. 110 out of 1085 reviews
Rating 2 - Terrible. 122 out of 1085 reviews

8.0/10

Cleanliness

8.0/10

Staff & service

6.4/10

Amenities

6.8/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

4/10 Poor

Shahzad

Disliked: Cleanliness, property conditions & facilities
Needs updating. Pictures look better than the actual property. Probably was nice 20 years ago. Nothing has been updated.
Stayed 3 nights in Feb 2025

8/10 Good

RUBY

Liked: Cleanliness, amenities
The property needed maintenance and updating. It was set back from the main road & the drive way up to the property was in poor maintenance. The staff was nice & made it easy to check in.
Stayed 3 nights in Feb 2025

6/10 Okay

Karla

Traveled with partner
Disliked: Amenities, property conditions & facilities
Installation Needs a lot of work
Stayed 7 nights in Jan 2025

8/10 Good

Verified traveler

Liked: Room comfort
Disliked: Cleanliness

Dated but charming

The property is dated which I’m okay with because I think it brings charm but cleanliness was not there. There were cleanliness issues with the shower, tubs, floors, bedding. The WiFi did not work in room 407 so we would have to go to the lobby to scope out our transportation and what not.
Stayed 3 nights in Feb 2025

4/10 Poor

Jodie

Disliked: Cleanliness, amenities, property conditions & facilities
The room was very dirty. Would not return
Stayed 1 night in Feb 2025

8/10 Good

Zara

Liked: Cleanliness

Beautiful White House facing the turquoise sea

The hotel is beautiful, it’s a stunning older building rich with Mexican art and culture. The pool area is lovely, the hotel boasts a stunning view of the luscious turquoise Caribbean Sea, and the private beach is a huge perk! A downside is that the taps in the bathroom and the shower head need renovating, they are outdated and don’t work as well as they should do. Another downside is the mattresses aren’t very good quality, they feel hard and wouldn’t be ideal for people who have back problems and people who like a softer more supportive mattress. Although the elevator does not work, the people who work in the hotel are very lovely and will offer to carry your luggage up the stairs. Another huge perk is the hotel is in a fantastic location! Right next to a great mall and many supermarkets, restaurants, bars and even near a bus stop which is only $1 USD to ride. Overall, if you like a simple stay in a stunning historic Mexican building, this place is for you. If you prefer somewhere more modern, I don’t think this place would be for you
Stayed 8 nights in Jan 2025

6/10 Okay

Verified traveler

Disliked: Cleanliness

Friendly staff, poor upkeep.

So I’d like to start of by saying the service by the front desk staff was amazing. They are very sweet and I could tell they really cared about the guest experience. With that said, the property needs a lot of improvement. Our room was unfortunately very dirty. The indoor jacuzzi has multiple layers of filth, as well as every inch of our room. The floors, bathroom, kitchen were all dusty and had a lot of limescale build up. And there were ants everywhere when we arrived. The WiFi was also non existent. The beach chairs could all be replaced. They were not comfortable and made it unenjoyable to lay on the beach. This property is located in a prime spot, has a lot of potential but it’s not being used.
Stayed 2 nights in Jan 2025

10/10 Excellent

Mirko

Stayed 3 nights in Jan 2025

2/10 Terrible

Pongstorn

Traveled with family
Disliked: Amenities, property conditions & facilities
Used to be a beautiful hotel a longtime ago. Unfortunately the owner left it un-maintained. Still could be with remodeling. Great location, nice and quiet. I wish I didn’t have to leave such a bad review, but truly the hotel was run down. The room I was in had exposed electrical with no outlet or switch cover. The elevator was not working and had not work for a long time. The room I was in the floor had holes and was uneven. None of the jacuzzi there were 2 didn’t work at all. Stay away, I don’t know how they got such a high rating on the platform. If I could unload pictures I would. There was also ants in the bedroom, on the bed, the balcony door didn’t lock, No tv in the bedroom, no microwave, no coffee or coffee maker. Limited menu at the restaurant. Like the staff there said the owner was too busy and no longer was interested in this once beautiful hotel. I hope that they take this review seriously and make the investment to remodel the hotel. The lobby is truly beautiful, with a great view. Sorry for the bad review, unfortunately it is the truth.
Stayed 1 night in Jan 2025

4/10 Poor

Curtis

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
A very run down property in a beautiful location. The staff try hard but it’s obvious that management/owners aren’t putting any time or effort in
Stayed 2 nights in Nov 2024

10/10 Excellent

Richard, Marysville

Liked: Cleanliness, amenities, property conditions & facilities
i have stayed at this property numerous times on my Cancun trips . Lovely accomodating staff.
Stayed 9 nights in Jan 2025

10/10 Excellent

Silvia

Traveled with group
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
I like the people from the restautant and loby. But the building was old . Paint was peeling outdoor chair old and full of stained. Mirrow unable to see very old.
Stayed 4 nights in Jan 2025

6/10 Okay

Indu

Liked: Cleanliness, amenities, property conditions & facilities
The staff is so nice and the property is just amazing at this price! Love it!!! Also, there is a nice stitch mall kind of area just beside it. Love the location 💯
Stayed 1 night in Jan 2025

10/10 Excellent

melissa

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Jan 2025

6/10 Okay

Fabio

Disliked: Property conditions & facilities
This property need's alot of upgrades, it's location is very good specially if you like taking the bus to get around and taking a taxi is better if you are afraid but is alot more expensive
Stayed 4 nights in Jan 2025

10/10 Excellent

Claudio

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Such a great small private hotel! Thank you Edwardo and Manuel for making my stay great! Perfect location, good priced restaurant, quiet, friendly staff and an overall awesome hotel! Will be back again! A
Stayed 3 nights in Jan 2025

10/10 Excellent

Claudio

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jan 2025

10/10 Excellent

Araceli

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Este lugar esta excelente desde donde está localizado, en una delas playas mas bonitas de Cancun. La Area donde esta situado es excelente y muy segura. Lo mejor del hotel es el servicio y lo que mas recomiendo es la comida es muy rica y pregunten por Oscar ya que es el mesero y el les brindara un excelente servicio ya sea en la alberca terraza o el personal mente les lleva su comida a su recamara. En este hotel te hacen sentir como en casa..
Stayed 3 nights in Jan 2025

10/10 Excellent

Taylor

Traveled with partner
Liked: Cleanliness, property conditions & facilities
My favourite place to stay in Cancun!!!! Hotel is stunning, staff are lovely, and its quite and removed but extremely close to everything
Stayed 1 night in Dec 2024

6/10 Okay

Daniel

Liked: Cleanliness
Disliked: Room comfort

Beautiful art and view, falling apart premises.

Our view was breathtaking, but unfortunately the owners are letting the place fall apart. AC stopped working in the middle of the night and I cut my foot on broken granite from the bathtub. They’ve let entropy rule day, unfortunately. Hopefully they put a little effort in to fixing up what would otherwise have been a wonderful spot.
Stayed 1 night in Jan 2025

10/10 Excellent

Christian

Traveled with group
Liked: Cleanliness, room comfort

Nice place and quiet

Stayed 4 nights in Jan 2025

6/10 Okay

Verified traveler

Traveled with group
Disliked: Room comfort

Nice stay, beds need upgraded

Our stay at Hotel Tuequesa in Cancun, Mexico, was a disappointing experience overall, despite the friendly and attentive staff. The beds were incredibly uncomfortable, with hard, lumpy mattresses and flat, unsupportive pillows, making it impossible to get a restful night’s sleep. The jacuzzi tub in our room was another letdown—it was old, chipped, and barely functional, with weak jets and an unhygienic appearance. Dining was underwhelming, with no buffet and a limited à la carte menu that lacked variety and flavor, especially for a destination celebrated for its cuisine. An unexpected issue was the presence of cats near the front gate of the property, which the staff feed with tuna cans. While the cats didn’t wander into dining or guest areas, their presence might be off-putting to some. Accessibility was also a significant concern: the hotel’s elevators were out of service, creating challenges for guests with heavy luggage or mobility issues, and the steep, uneven driveway made navigating the property difficult, particularly for older visitors. While the staff were kind and eager to assist, their efforts couldn’t compensate for the hotel’s many shortcomings. Until improvements are made, we would likely not return to this specific one within the future. Overall, a nice stay but beds could have changed a lot of aspects for our trip.
Stayed 4 nights in Jan 2025

10/10 Excellent

Marjorie

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Such a cool property! Beautiful pool and beach with fantastic service!
Stayed 1 night in Jan 2025

8/10 Good

Wayne

Traveled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
I like the location, proximity to the beach, the price, the security, it was quiet and relaxing. I didn't like that the shower didn't work and the tub was unusable, and the walls were falling apart.
Stayed 3 nights in Dec 2024

4/10 Poor

LAZARO

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
- Really poor maintenance hotel. - Main entrance pavers with holes and uneven. - Entrance full of cats - Holes in the ceiling and walls. - Sliding doors hardly open. - Locked windows. - Inoperable Elevator. Need to take a two floor spiral staircase with the luggage. - Inoperable and dirty Jacuzzi. - Disgusting and dirty showers with mold. Need to take shower with sandals. - Hot water limited . Every single day we ended taking cold showers. - Uncomfortable mattress and hard pillows . - One remote control for both rooms splitters. - Outlets with no plates and electrical cables hanging representing a hazard. - Limited kitchenette: no microwave, dirty Refrigerator with mold. Not enough to keep an ice cream solid. - Slow and ntermittent Internet The positive side of the staying is the location, Beach access’s and pool. The hospitality service and amicability
Stayed 5 nights in Dec 2024