See all properties
Aparthotel

Casa Turquesa - Near Luxury Avenue Shopping Mall

4.0 star property

Choose dates to view prices

Photo gallery for Casa Turquesa - Near Luxury Avenue Shopping Mall

Food and drink
Royal Suite | In-room safe, individually decorated, individually furnished
Interior
Suite, Garden View | In-room safe, individually decorated, individually furnished
Presidential Suite, 2 Bedrooms, Ocean View | Living room | 42-inch flat-screen TV with satellite channels, TV

Reviews

7.6 out of 10
Good

Popular amenities

  • Bar
  • Barbecue grill
  • Room service

Explore the area

Map
Cancun, QROO
  • Marlin Beach
    ‪5 min walk‬
  • Cancun Interactive Aquarium
    ‪13 min walk‬
  • La Isla Shopping Mall
    ‪14 min walk‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪24 min drive‬

Room options

View all photos for King Suite Ocean View

King Suite Ocean View | View from room

King Suite Ocean View

8.2 out of 10
Very good
(13 reviews)
  • Studio
  • Ocean view
  • Sleeps 4

View all photos for Presidential Suite

Presidential Suite | Living area | 42-inch flat-screen TV with satellite channels, TV

Presidential Suite

  • 2 bedrooms
  • Ocean view
  • Sleeps 8
  • 1 Queen Bed and 2 King Beds

View all photos for Suite, Garden View

In-room safe, individually decorated, individually furnished

Suite, Garden View

8.6 out of 10
Excellent
(4 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Royal Suite

Royal Suite | In-room safe, individually decorated, individually furnished

Royal Suite

  • 2 bedrooms
  • Ocean view
  • Sleeps 5
  • 2 Queen Beds

View all photos for Loft King Suite Ocean View

In-room safe, individually decorated, individually furnished

Loft King Suite Ocean View

  • 1 bedroom
  • Ocean view
  • Sleeps 2
  • 1 Queen Bed

Studio

  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed

View all photos for Double Room with Ocean View

In-room safe, individually decorated, individually furnished

Double Room with Ocean View

  • Ocean view
  • Sleeps 4

View all photos for Suite with Garden View

In-room safe, individually decorated, individually furnished

Suite with Garden View

7.4 out of 10
Good
(3 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Suite with Ocean View

Private kitchen

Suite with Ocean View

  • Ocean view
  • Sleeps 5
  • 1 Twin Bed, 1 Double Bed and 1 King Bed

View all photos for Loft with Ocean View

In-room safe, individually decorated, individually furnished

Loft with Ocean View

  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite with Ocean View

In-room safe, individually decorated, individually furnished

Suite with Ocean View

  • Ocean view
  • Sleeps 6
  • 2 Queen Beds and 1 King Bed

View all photos for Double Room with Garden View

In-room safe, individually decorated, individually furnished

Double Room with Garden View

  • Sleeps 4

View all photos for Suite with Partial Sea View

In-room safe, individually decorated, individually furnished

Suite with Partial Sea View

8.0 out of 10
Very good
(1 review)
  • Partial sea view
  • Sleeps 2

View all photos for Suite with Ocean View

In-room safe, individually decorated, individually furnished

Suite with Ocean View

  • Ocean view
  • Sleeps 6
  • 2 Queen Beds and 1 King Bed

About this property

Casa Turquesa - Near Luxury Avenue Shopping Mall

4-star aparthotel in Zona Hotelera
An outdoor pool, a restaurant, and a bar/lounge are available at this aparthotel. Free WiFi in public areas and free self parking are also provided. Other amenities include a poolside bar, concierge services, and dry cleaning. Each apartment offers free WiFi, room service, and a flat-screen TV with satellite channels. Additional amenities include a rainfall shower, a hair dryer, and a safe.
Casa Turquesa - Near Luxury Avenue Shopping Mall offers 30 air-conditioned accommodations with safes and hair dryers. Each accommodation is individually furnished and decorated. 42-inch flat-screen televisions come with satellite channels.

Bathrooms include bathtubs or showers with rainfall showerheads. This Cancun aparthotel provides complimentary wireless Internet access. Housekeeping is offered daily and irons/ironing boards can be requested.

Recreational amenities at the aparthotel include an outdoor pool.
The aparthotel offers a restaurant. Guests can unwind with a drink at one of the aparthotel's bars, which include a poolside bar and a bar/lounge. Wireless Internet access is complimentary. This Beaux Arts aparthotel also offers an outdoor pool, a library, and a terrace. Concierge services and wedding services can be provided. Limited complimentary onsite parking is available on a first-come, first-served basis. Guests can use the outdoor pool at a partner property.

Casa Turquesa - Near Luxury Avenue Shopping Mall has designated areas for smoking.

Cooked-to-order breakfasts are available for a surcharge and are served each morning between 7 AM and 11 AM.
El Mirador - This poolside restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
Pool Bar - This bar is located by the pool. Open daily.
Room service (during limited hours) is available.

Languages

English, Portuguese, Spanish

Property amenities

Beach

  • On a white sand beach
  • Beach towels
  • Beach umbrellas

Pool/Spa

  • Outdoor pool
  • Pool loungers
  • Pool umbrellas

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Car recommended
  • Free self parking on site
  • Limited onsite parking
  • Onsite parking includes off-street options

Family friendly

  • Children stay free (see details)

Restaurants on site

  • El Mirador
  • Pool Bar

Dining

  • Daily cooked-to-order breakfast available 7:00 AM to 11:00 AM for a fee: MXN 150 to 380 for adults and MXN 80 to 200 for children
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • A swim-up bar
  • Room service (limited hours)

Bedrooms

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with satellite channels
  • Library
  • Piano

Outdoor areas

  • Barbecue grill
  • Terrace

Laundry

  • Dry cleaning/laundry service

Comfort

  • Air conditioning

Pets

  • No pets or service animals

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Front entrance ramp
  • Upper floors accessible by stairs only
  • Designated smoking areas (fines apply)

Services and conveniences

  • Blackout drapes
  • Concierge services
  • Guidebooks
  • Housekeeping (daily)
  • Iron/ironing board on request
  • Limited-hour front desk
  • Luggage storage
  • Multilingual staff
  • Phone
  • Porter/bellhop
  • Safe
  • Tour and ticket assistance
  • Wedding services

Location highlights

  • In a shopping district
  • In an entertainment district
  • Near the ocean
  • On the waterfront

Things to do

  • Golfing nearby
  • Outdoor pool (guest access) nearby
  • Theme park nearby

Safety features

  • Carbon monoxide detector (host has indicated there is a carbon monoxide detector on the property)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • First aid kit
  • Security system
  • Fire extinguisher

General

  • 1 building
  • 30 units
  • 4 floors
  • Beaux Arts architecture
  • Built in 1991
  • Individual decor
  • Individual furnishings
  • Reception hall

Policies

Check-in

Check-in time starts at 3:00 PM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

The front desk is open daily from 7:00 AM - 11:00 PM
Front desk staffed during limited hours

Access methods

Front desk (limited hours)

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room

Property payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately MXN 150 to 380 for adults, and MXN 80 to 200 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
This property accepts credit cards, debit cards, and cash
Host has indicated there is a carbon monoxide detector on the property
Host has indicated there is a smoke detector on the property
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
A car is recommended for transportation to and from this property

Property is also known as

Casa Turquesa
Casa Turquesa Cancun
Casa Turquesa Hotel
Casa Turquesa Hotel Cancun
Casa Turquesa Hotel Tulum
Casa Turquesa Tulum
Casa Turquesa

Casa Turquesa - Near Luxury Avenue Shopping Mall Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 455 out of 1102 reviews
Rating 8 - Good. 267 out of 1102 reviews
Rating 6 - Okay. 146 out of 1102 reviews
Rating 4 - Poor. 110 out of 1102 reviews
Rating 2 - Terrible. 124 out of 1102 reviews

8.0/10

Cleanliness

8.0/10

Staff & service

6.4/10

Amenities

6.8/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

6/10 Okay

Gena

Pool is great, ocean view is beautiful. Older outdated hotel. Enjoyed the quietness, non competition for chairs at the pool or beach. Some nice art work on display. An alarming amount of feral cats sitting down by security gate. It was quite scary.
Stayed 3 nights in Apr 2025

8/10 Good

gladys

Traveled with family
Liked: Cleanliness
This is more of a couples hotel not a family type but it was ok. Be aware that our room had not much privacy almost if the walls were made out or paper not much insolation sounds proof. But again it was ok cause we didn’t spend much time in the room.
Stayed 3 nights in Apr 2025

6/10 Okay

William, Round Hill

Stayed 1 night in Apr 2025

4/10 Poor

matthew

Disliked: Cleanliness, room comfort

Terrible condition

The place really shouldn’t be offered by hotels.com. It’s falling apart and the photos don’t appropriately show you what to expect. Unless it was completely overhauled I would never stay there or recommend
Stayed 3 nights in Mar 2025

4/10 Poor

Emil

Traveled with partner
Disliked: Cleanliness, amenities
Muy buen servicio pero necesita tiempo para acomodar este acogedor lugar, con una buena administración puede ser un excelente lugar para descansar
Stayed 1 night in Apr 2025

8/10 Good

Jaskunwar

Traveled with partner
Liked: Cleanliness
Old but good option if you are looking to stay in the busy area
Stayed 5 nights in Feb 2025

8/10 Good

Sok

Traveled with partner
The service was great, the property was nice but definitely dated. We only stayed one night so the full experience was limited. The pool was great & beach access (had loungers & shade) awesome. Would stay again.
Stayed 1 night in Mar 2025

10/10 Excellent

Bryan

Traveled with family
Liked: Cleanliness
The art is very good and the people are extremely nice and helpful
Stayed 3 nights in Mar 2025

10/10 Excellent

Karen

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I enjoyed this stay. Nice staff, beautiful hotel, more old and less renovated than an all inclusive but I felt safe, bus stop nearby, pool side bar and restaurant for less than an all inclusive would’ve cost anyway. Would return.
Stayed 4 nights in Mar 2025

4/10 Poor

Omar, Roosevelt

Disliked: Cleanliness, amenities
The proptery is dated. It seems when just built it was really.nice, but it has not neen renovated. I.e shower doors.not clean. hot.tub outside room needs to be removed as junk. Door sill needs replacing. Fan blades are discolored. Bed is set on slab of concrete, thus it was too hard. Towel colors.were not white, so not sure if they were.properly clean. Bathroom fixtures and hardwares had built up oxidation on it. Walk way into property paver stoves were uneven and old. Hotel has great architecture and potential. View from foyer to sea is a million dollar view, but thats it. Elevator does not work. Wont say what my.wife says, she.saw.in the pool
Stayed 4 nights in Mar 2025

10/10 Excellent

Steven

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2025

10/10 Excellent

Camilo

Business traveler
Liked: Cleanliness, room comfort
Stayed 5 nights in Mar 2025

8/10 Good

alejandro contreras

Traveled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Mar 2025

10/10 Excellent

Imtiaz

Traveled with family and small children, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The property is very arranged and very clean but lottle hit old. Rbats
Stayed 2 nights in Mar 2025

10/10 Excellent

Carolyn

Traveled with family
Liked: Cleanliness, room comfort
Stayed 4 nights in Mar 2025

10/10 Excellent

Adolfo

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Everything was really good the people the service the room
Stayed 4 nights in Mar 2025

6/10 Okay

henry

Hotel is somewhat rustic with some modern touches. Staff was friendly. Beautiful art on the walls. Large rooms need updating, jacuzzi looked like it hadn't been used in years. Pool is nice but no entertainment. No music, pool bar is very unequipped. In house restaurant is mediocre. Private beach was the best part, clean and nice. Basically if you want solitude and quiet at the beach or the pool, this is it.
Stayed 2 nights in Mar 2025

10/10 Excellent

Adolfo

Traveled with family
Liked: Amenities, property conditions & facilities
Everything was nice and easy
Stayed 1 night in Mar 2025

8/10 Good

Douglas Duane

Disliked: Property conditions & facilities
Small, quiet place, not busy. Restaurant food was very good priced right. Outside grounds very nice. Maintenance of the small things not kept up. Not a deal breaker for me. My room was very large, bathroom exceptional! Enjoyed my 8 day stay. Would stay again, affordable.
Stayed 7 nights in Feb 2025

8/10 Good

Gwendolyn

Liked: Amenities
Disliked: Property conditions & facilities
Great for a quick trip to the beach!
Stayed 3 nights in Feb 2025

10/10 Excellent

Wendy J

Liked: Cleanliness, amenities, property conditions & facilities
Quiet, peaceful, beautiful… I didn’t want to leave. My room, 307, looked out to the sea and was perfect for what I needed. It had a huge tiled deck to watch the sunrise from (although you could watch it from bed) and the room was exactly as pictured. The little restaurant by the sea was delightful. Oscar and the other waiters took good care of me while dining and at the pool.The grounds are beautiful and well kept. Here again, everything is as pictured. I read several negative reviews about this hotel and all I can figure is that maybe they were thinking they paid three times the amount. I will return to this hotel..
Stayed 5 nights in Feb 2025

10/10 Excellent

Thomas

Stayed 8 nights in Jan 2025

10/10 Excellent

Jeffrey

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very enjoyable place to stay. The sculptures and paintings were fascinating and the location was close to everything.
Stayed 1 night in Feb 2025

2/10 Terrible

Zahava

Disliked: Cleanliness, property conditions & facilities
Very disappointed from last time a year ago. Everything is an old and dirty, the elevator not working.
Stayed 2 nights in Feb 2025

10/10 Excellent

Hannah

Traveled with family and small children
Liked: Cleanliness, property conditions & facilities
Although it is an older hotel, it feels very safe and quiet which was perfect for our stay. Would stay here again!
Stayed 8 nights in Feb 2025