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Suites Chac Chi

2.5 star property

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December 2024
January 2025

Photo gallery for Suites Chac Chi

2 outdoor pools, sun loungers
Outdoor dining
Standard Room | In-room safe, free WiFi, bed sheets
Exterior
21-inch TV with satellite channels

Reviews

7.6 out of 10

Good

Popular amenities

  • Gym
  • Pool
  • Laundry
  • Housekeeping
  • Parking included
  • Air conditioning

Explore the area

Map
Avenida Rueda Medina, Colonia Electricistas NO.2, Isla Mujeres, QROO, 77400
  • Crayola House
    14 min walk
  • Pelayo's
    1 min walk
  • Cancun Bus Station ADO
  • Isla Mujeres, Quintana Roo (ISJ)
    3 min drive

Room options

View all photos for Deluxe Room, 2 Queen Beds

Deluxe Room, 2 Queen Beds | In-room safe, free WiFi, bed sheets

Deluxe Room, 2 Queen Beds

  • 143 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Suite

Deluxe Suite | In-room safe, free WiFi, bed sheets

Deluxe Suite

  • 312 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Twin Bed

View all photos for Deluxe Room

Deluxe Room | In-room safe, free WiFi, bed sheets

Deluxe Room

  • 143 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

Standard Room | In-room safe, free WiFi, bed sheets

Standard Room

  • 143 sq ft
  • Sleeps 2
  • 1 King Bed

About this property

Suites Chac Chi

Isla Mujeres hotel close to North Beach
Along with 2 outdoor pools, this hotel has a fitness center and concierge services. Free WiFi in public areas and free self parking are also provided. Other amenities include dry cleaning, a 24-hour front desk, and tour/ticket assistance.
Suites Chac Chi offers 19 air-conditioned accommodations with safes and coffee/tea makers. Televisions come with satellite channels.

Bathrooms include showers. This Isla Mujeres hotel provides complimentary wireless Internet access. Housekeeping is provided daily.

2 outdoor swimming pools are on site along with a fitness center.
Suites Chac Chi features 2 outdoor swimming pools and a fitness center. Wireless Internet access is complimentary. This Isla Mujeres hotel also offers tour/ticket assistance, concierge services, and dry cleaning/laundry services. Complimentary self parking is available on site.

Suites Chac Chi has designated areas for smoking.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Things to do

  • 2 outdoor pools
  • Gym

Family friendly

  • 2 outdoor pools

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Pool loungers

Accessibility

  • No elevator

More

  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Towels provided

Entertainment

  • 21-inch TV with satellite channels

Food and drink

  • Coffee/tea maker

More

  • Air conditioning
  • Ceiling fan
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 9:00 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 6 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash

We should mention

This property does not have elevators
There is limited hot water on site
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Chac Chi Hotel Isla Mujeres
Chac Chi Hotel
Chac Chi Isla Mujeres
Chac Chi
Chac Chi Hotel Suites
Chac Chi Hotel Suites
Suites Chac Chi Hotel
Suites Chac Chi Isla Mujeres
Capital O Chac Chi Hotel Suites
Suites Chac Chi Hotel Isla Mujeres

Suites Chac Chi Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 34 out of 136 reviews" "
Rating 8 - Good. 60 out of 136 reviews" "
Rating 6 - Okay. 28 out of 136 reviews" "
Rating 4 - Poor. 8 out of 136 reviews" "
Rating 2 - Terrible. 6 out of 136 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Verified traveler

Stayed 26 nights in Jan 2021

8/10 Good

george

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2021

6/10 Okay

Francis

Traveled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
Not a comfortable stay
Not the best it stays. Rooms was old and very dirty and dusty. Internet only works in living room. Was not clean or comfortable. Decent location. 10 minute drive to cento and close to ferry station. I won’t stay there again.
Stayed 2 nights in Jan 2021

8/10 Good

Audrey

Traveled with family
It was fine . A bit far from everything
Stayed 4 nights in Dec 2020

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cheap and decent place. Patience needed but nice.
Great stay. Decent location in the middle of the island. You will have to take taxis (50 pesos each way) to anywhere but it’s cheap. Tacos down the block as well as a grocery store. Not sure about the spot in the middle of the pool that moves around.
Stayed 2 nights in Oct 2020

8/10 Good

joel

Traveled with group
Liked: Cleanliness, staff & service, room comfort
Safe area but no locks on windows or balcony
Nice place starting to get a little rundown. Locks don't work on windows or balcony and safe isn't bolted down. So no place to store valuables. Kept my passport with me.
Stayed 3 nights in Aug 2020

8/10 Good

David

Liked: Cleanliness, staff & service, room comfort
The hotel had all I needed for my trip. The room was cleaned and The staff was very friendly. Location is away from the town. So, you will need some kind of transportation or a taxi to move around.
Stayed 1 night in Jul 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2020

10/10 Excellent

Sonia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Even though it’s a bit far from playa Norte the hotel is in a good location if you rent a golf cart or bike. The room was clean, the staff were very friendly and courteous.
Stayed 2 nights in Mar 2020

8/10 Good

Olivia, alberta canada

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like that it is clean and staff are nice. But its far from the beach area.
Stayed 3 nights in Mar 2020

10/10 Excellent

Verified traveler

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
very clean excellent price and free cont.breakfast
Stayed 1 night in Mar 2020

8/10 Good

Jayne

Liked: Cleanliness, staff & service, property conditions & facilities
Nice little stay ..nice room overlooking the pool ..breakfast was a bit sparse.
Stayed 3 nights in Feb 2020

10/10 Excellent

thomas

Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Nov 2019

8/10 Good

Kelly

Liked: Cleanliness, staff & service, room comfort
quaint Mexican hotel.
This is a traditional Mexican hotel. Not a resort. They have a small pool on the ground floor and a small pool on the top with a spectacular view. The people who run it are very nice. The rooms are simple, our bed was comfortable. Our room had a kitchenette. Yet no utensils. We did ask fora blender which they brought us! The hotel is centrally located so you can go either north or south with ease. We rented a golf cart for the three days we were there. We liked the hotel and island so we returned for the last three days of our adventure.
Stayed 3 nights in Oct 2019

8/10 Good

Verified traveler

Stayed 5 nights in Mar 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
not far from downtown, walking distance 2KM and a pool
Stayed 25 nights in Feb 2019

10/10 Excellent

phyllis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
the staff is terrific, making it very easy to stay here.
Stayed 11 nights in Jan 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Feb 2019

6/10 Okay

Verified traveler

Traveled with group
Disliked: Amenities
This hotel was middle of the road with most things. It was a safe place to sleep at night, but didn’t offer much else. The free breakfast was a box of cereal, a carton of milk, some sweets, a yogurt, and bananas. I had to shuffle through 4 bowls to find a clean one, and decided after that to eat breakfast out. It’s not a convenient walk to either the north or south side of the island if you’re looking for activities or the beach. The two men working there were extremely nice, upgraded our room for free because it was our friends birthday, and were very helpful when it came to tips on what to do and how to get around. The older woman that works there was not so friendly (a little rude), and did not seem to be very interested in helping with anything. We had the option on the first day of whether or not we wanted our room cleaned, and we declined because the safe in our room was broken (which one of the men tried to fix, unsuccessfully), but we had to ask several times to get one extra roll of toilet paper. As the other reviews stated, there was also a smell of sewer that lingered in the bathroom for the entire trip. It’s a loud hotel, so keeping the ac on at night to drown out the sound was also a must. The highlight of the hotel for us was the pool on the roof. No one spent time up there at all, so in between activities, it was a great place for my friend and I to get some sun and take some photos. The view is really pretty from up there, and the pool was clean.
Stayed 3 nights in Feb 2019

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Elderly lady at front desk does not speak english, and is not the friendliest. Hotel is far from the main city and main public beach. Parking is in the street, but seemed safe. Internet signal weak. Not sure if the musty odor in the room was from chemicals they use or something else, but I had to sleep with the sheet over my head to avoid smelling it. I recommend find a better place close to the city, or take the ferry back to Cancun or Playa del Carmen.
Stayed 1 night in Aug 2018

8/10 Good

Kirk, California

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Pros: -Staff was friendly and helpful -On a main road close to middle of island -Room was clean and housekeeping was excellent -Small fridge and a kitchenette with a table and dishes means you can cook your own food. ( No dish soap though) -Bathroom was good and the shower was larger than I expected. Cons: -Bed like a brick. While all the other amenities are nice and appreciated, at the end of the day a hotel's main purpose is to be somewhere to sleep. The bed we had was horrible to the point that it will prevent me from staying here again. I pulled off the sheets just to make sure I wasn't actually sleeping on a boxspring. I'd rather have been given a hammock or a couch. -Pool is more like a large jacuzzi, any more than 4-5 people and you'll be too crowded. (Not really a con, but something to be aware of, especially when it is hot)
Stayed 3 nights in Aug 2018

10/10 Excellent

Thomas, Charleston sc

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a great experience at chac chi. The entire staff made our stay feel like we were at the Ritz. It was our first time not at a all inclusive resort and ill always stay at chac chi while in isla mujeres. It was our sixth time in Mexico but first time actually staying on isla mujeres and i wanna go back because of staff at chac chi. If ur looking for a lot of bang for your buck take yourself to chac chi suites. They kmiw how to treat guests over there
Stayed 8 nights in Jul 2018

6/10 Okay

Harold

Liked: Staff & service
Over priced!
This hotel is way over priced. It is far from north beach. From the port to the hotel we had to pay $50 (pesos). When we wanted to go back to the city/North Beach it would have been $50 again but after waiting for a taxi 40 minutes, a nice lady with a cart gave us a ride. Continental breakfast was very limited. A couple of bananas, corn flakes, coffee, toasts, and butter. For 139 dollars a night, you might as well stay at the Ixchel.
Stayed 1 night in Feb 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place, for what we needed
It was a nice, clean place. It was great for what we were looking for. It was a reasonable hotel, not too far from the beach. It's not a hotel you hang out in all day. If you are just looking for a place to sleep and then get to know Isla, this is perfect.
Stayed 7 nights in Feb 2018

8/10 Good

pat, texas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice & clean. Close to everything
Chac Chi Hotel was a great choice for our trip. The room was really spacious & clean. The staff were all very friendly & helpful. Great location, just far enough out for a quiet nights sleep, but close enough to get to all the attractions quickly.
Stayed 7 nights in Feb 2018