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City Express By Marriott Cancun Aeropuerto

2.5 star property

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Photo gallery for City Express By Marriott Cancun Aeropuerto

Lobby
Room, 2 Double Beds, Non Smoking | Desk, blackout drapes, soundproofing, iron/ironing board
Lobby
Outdoor pool, free cabanas, pool umbrellas
Exterior

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pet friendly
  • Pool
  • Housekeeping
  • 24/7 front desk
  • Laundry
  • Breakfast included

Explore the area

Map
Super Manzana 301 MZ03 LT03, UPE Boulevard, Cancun, QROO, 77500
  • Ventura Park Cancun
    ‪6 min drive‬
  • Riviera Cancun Golf Resort
    ‪9 min drive‬
  • Moon Palace Golf Club
    ‪13 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪5 min drive‬

Room options

View all photos for Standard Room, 1 Queen Bed, Non Smoking

Standard Room, 1 Queen Bed, Non Smoking | Desk, blackout drapes, soundproofing, iron/ironing board

Standard Room, 1 Queen Bed, Non Smoking

  • 183 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room, 1 King Bed with Sofa bed, Non Smoking

Superior Room, 1 King Bed with Sofa bed, Non Smoking | Desk, blackout drapes, soundproofing, iron/ironing board

Superior Room, 1 King Bed with Sofa bed, Non Smoking

  • 291 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 2 Double Beds, Non Smoking

Room, 2 Double Beds, Non Smoking | Desk, blackout drapes, soundproofing, iron/ironing board

Room, 2 Double Beds, Non Smoking

  • 226 sq ft
  • Sleeps 4
  • 2 Double Beds

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About this property

City Express By Marriott Cancun Aeropuerto

Cancun hotel with outdoor pool
An outdoor pool, a 24-hour business center, and coffee/tea in a common area are available at this smoke-free hotel. Free continental breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a business center, dry cleaning, and a 24-hour front desk.
City Express By Marriott Cancun Aeropuerto offers 137 air-conditioned accommodations with complimentary bottled water and hair dryers. 32-inch flat-screen televisions come with cable channels. Bathrooms include showers and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool.
A computer station is located on site and wireless Internet access is complimentary. This hotel offers access to a 24-hour business center, 2 meeting rooms, and coworking spaces. Guests can enjoy a complimentary breakfast each morning. This business-friendly hotel also offers an outdoor pool, a terrace, and a vending machine. Onsite uncovered self parking is complimentary.

City Express By Marriott Cancun Aeropuerto is a smoke-free property.

A complimentary continental breakfast is served on weekdays between 6:30 AM and 10:30 AM and on weekends between 7:00 AM and 11:00 AM.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free secured, uncovered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free continental breakfast available 6:30 AM to 10:30 AM on weekdays and 7:00 AM to 11:00 AM on weekends
  • Coffee and tea in common areas

Things to do

  • Outdoor pool

Family friendly

  • Grocery/convenience store
  • In-room crib
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Grocery/convenience store
  • Luggage storage
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 2 meeting rooms
  • 24-hour business center
  • Computer station
  • Coworking space

Outdoors

  • Free pool cabanas
  • Outdoor furniture
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Grab bar near toilet
  • Low-height electrical outlets in bathroom
  • Pool access ramp on site
  • Raised toilet seat
  • Smooth flooring in public areas
  • Smooth flooring in room
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible bathroom vanity
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchairs on site

More

  • 1 building
  • 6 floors
  • Built in 2023
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • No plastic coffee stirrers
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • Free bottled water
  • Late-night room service

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Phone
  • Recycling
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 1:00 PM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The property will be renovating from May 27 2025 to June 1 2025 (completion date subject to change). The following areas are affected:
  • Swimming pool
During renovations, the hotel will make every effort to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of MXN 350 per accommodation, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total (up to 33 lbs per pet)
Pets cannot be left unattended
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Pet fee: MXN 350 per accommodation, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property uses eco-friendly cleaning products
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

City Express By Marriott Cancun Aeropuerto Hotel
City Express By Marriott Cancun Aeropuerto Cancun
City Express By Marriott Cancun Aeropuerto Hotel Cancun

City Express By Marriott Cancun Aeropuerto Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 246 out of 492 reviews
Rating 8 - Good. 102 out of 492 reviews
Rating 6 - Okay. 70 out of 492 reviews
Rating 4 - Poor. 19 out of 492 reviews
Rating 2 - Terrible. 55 out of 492 reviews

8.8/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Christine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was comfortable and staff were friendly and helpful.
Stayed 1 night in Feb 2025

10/10 Excellent

Isophene

Stayed 1 night in Feb 2025

8/10 Good

Rhonda

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
The rooms are very small but clean. However the walls are very thin and you can hear the room next to you. The continental breakfast had no coffee and lacked fruit.
Stayed 1 night in Feb 2025

6/10 Okay

Betsy

Traveled with family
Liked: Room comfort
Disliked: Cleanliness, staff & service
Stayed 1 night in Feb 2025

10/10 Excellent

Burnell

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Loud hvac next door took time to get used to but overall it was great
Stayed 1 night in Feb 2025

2/10 Terrible

Shirley

Liked: Cleanliness
Disliked: Staff & service, room comfort

Never again

Extremely basic stay the rooms look out onto a multi level parking lot. The service is reduced to two people at the front desk with lines of 10 people in front of them. The breakfast offers nothing healthy to eat even though you’re in Mexico the coffee is terrible and not one thing vegan on the whole table not even a bit of soy milk or any other type of milk for lactose intolerance
Stayed 1 night in Feb 2025

2/10 Terrible

Graham, Stoney Creek

Beds are like a rock Breakfast was very simple Not comfortable at all The smell in lobby and hall ways was horrible
Stayed 1 night in Feb 2025

6/10 Okay

Julian

Liked: Property conditions & facilities
I did not felt confortable
Stayed 1 night in Feb 2025

8/10 Good

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Close to airport
Stayed 1 night in Feb 2025

8/10 Good

Diana

Business traveler, Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Installation are clean, 5 min to airport, the beds aren’t comfortable to hard. Staff are not friendly, the tv’s are not smart only regular channels, overall convenient to stay one night.
Stayed 1 night in Feb 2025

10/10 Excellent

Alain

Stayed 1 night in Feb 2025

6/10 Okay

Dayna

Traveled with family
Liked: Cleanliness, staff & service
This hotel is fine for a quick stay before/after the airport, but I wouldn’t go back. The walls are thin and I could hear other guests moving around in their rooms when I was trying to sleep. The beds are very very firm. The wifi didn’t work for me, which was annoying. The bathroom was designed with literally zero counter space. However the hotel is clean and new and very close to the airport. The free breakfast was basic continental-style, but appreciated. The staff was nice enough. I wasn’t unhappy with the stay but I also think there’s better out there to be found. I would not rebook at this hotel.
Stayed 1 night in Feb 2025

8/10 Good

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Nothing to say
Stayed 1 night in Feb 2025

8/10 Good

JAMES

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A nice short stay hotel

This hotel is not somewhere that you would spend a week in Cancun but for a short stay near the airport it is more than sufficient. The hotel is clean and comfortable with plenty of parking and the staff is very nice. The location is near a busy road and the rooms overlook some industrial yards. The free breakfast about what you would expect. We were getting in very late so it didn’t make sense to pay for a night in an all inclusive so it served its purpose well
Stayed 1 night in Feb 2025

10/10 Excellent

Robert

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good. Stayed because of the shuttle and 24/7 front desk as we had an early departure flight
Stayed 1 night in Feb 2025

10/10 Excellent

Madiha

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

6/10 Okay

Verified traveler

Liked: Cleanliness
Stayed 1 night in Feb 2025

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

6/10 Okay

Karen

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
No safe or fridge
Stayed 2 nights in Jan 2025

2/10 Terrible

Martha

Stayed 6 nights in Jan 2025

10/10 Excellent

Robert

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Helpful staff.
Stayed 1 night in Jan 2025

6/10 Okay

juan

Traveled with family
Disliked: Staff & service
Stayed 1 night in Jan 2025

2/10 Terrible

Peter

Disliked: Cleanliness, amenities, property conditions & facilities
Disquesting
Stayed 1 night in Jan 2025

2/10 Terrible

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Not quiet.

Rooms are not quiet. Difficult to rest when persons checking in and checking out moving luggage and even talking, and Airplanes taking off.
Stayed 1 night in Jan 2025

2/10 Terrible

Romain

Traveled with family
Disliked: Staff & service, property conditions & facilities, room comfort

Nightmare - terrible staff - place to avoid

Terrible. Ultra long Check-in. Misinformation for the shuttle. Nobody answered the number they provided me so I waited 1h30 at the airport before spending 1000 pesos for a taxi… a shame. Even this morning, I check twice personally and physically at the lobby that my family was registered for the 5 am shuttle. With the previous day experience, I had a bad feeling so I wake up early to check again with the driver at 4.45 and I did well, we were not on his list. Absolutely terrible. Children would have done a better service than this staff. As I paid at the hotel, I don’t think there is a way to get any refund or compensation. I tried to chat with them (3 people) but their English is limited and as soon as the discussion became unpleasant for them, they switched in the « I don’t speak English » mode and use their phone as a translator… Never again at this place.
Stayed 1 night in Jan 2025