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City Express Plus by Marriott Cancún Aeropuerto Riviera

3.5 star property

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Photo gallery for City Express Plus by Marriott Cancún Aeropuerto Riviera

Outdoor pool
Lobby
Suite, 1 King Bed with Sofa bed | In-room safe, desk, iron/ironing board, free cribs/infant beds
Bar (on property)
In-room safe, desk, iron/ironing board, free cribs/infant beds

Reviews

7.4 out of 10
Good

Popular amenities

  • Bar
  • Housekeeping
  • Room service
  • Breakfast included
  • Gym

Explore the area

Map
Carr. Federal Cancun-Puerto Morelos, SM-47 M-01 L-1-22 U.P.E. UC-05, Cancun, QROO, 77506
  • Xoximilco
    ‪13 min walk‬
  • El Tinto Golf Course
    ‪4 min drive‬
  • Moon Palace Golf Club
    ‪5 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪10 min drive‬

Room options

View all photos for Room, 1 Queen Bed

In-room safe, desk, iron/ironing board, free cribs/infant beds

Room, 1 Queen Bed

  • 269 sq ft
  • Sleeps 4
  • 1 Queen Bed

View all photos for Room, 2 Double Beds, Non Smoking

In-room safe, desk, iron/ironing board, free cribs/infant beds

Room, 2 Double Beds, Non Smoking

  • 269 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 King Bed with Sofa bed

Suite, 1 King Bed with Sofa bed | In-room safe, desk, iron/ironing board, free cribs/infant beds

Suite, 1 King Bed with Sofa bed

  • 269 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed, Non Smoking

In-room safe, desk, iron/ironing board, free cribs/infant beds

Room, 1 King Bed, Non Smoking

  • 269 sq ft
  • Sleeps 2
  • 1 King Bed

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About this property

City Express Plus by Marriott Cancún Aeropuerto Riviera

3.5-star Cancun hotel close to Moon Palace Golf Club
Along with an outdoor pool, this smoke-free hotel has a restaurant and a fitness center. Free continental breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a bar/lounge, a snack bar/deli, and a 24-hour business center are onsite.
City Express Plus by Marriott Cancún Aeropuerto Riviera offers 120 accommodations with safes and hair dryers. 43-inch flat-screen televisions come with cable channels. Bathrooms include showers and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool and a fitness center.
City Express Plus by Marriott Cancún Aeropuerto Riviera features an outdoor pool and a fitness center. Dining options at the hotel include a restaurant and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. A complimentary breakfast is offered each morning. Wireless Internet access is complimentary.

Business-related amenities at this 3.5-star property consist of a 24-hour business center and meeting rooms. This business-friendly hotel also offers a vending machine, dry cleaning/laundry services, and room service (during limited hours). Onsite self parking is complimentary.

City Express Plus by Marriott Cancún Aeropuerto Riviera is a smoke-free property.

A complimentary continental breakfast is served each morning between 6:00 AM and 10:00 AM.
City Express Plus by Marriott Cancún Aeropuerto Riviera has a restaurant on site.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free continental breakfast available daily 6:00 AM to 10:00 AM
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Things to do

  • Gym
  • Outdoor pool

Family friendly

  • In-room crib
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Vending machine
  • Water dispenser

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 24-hour business center
  • Conference space
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 10% of profits reinvested in community and sustainability
  • Banquet hall
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • No plastic coffee stirrers
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 43-inch flat-screen TV with cable channels

Food and drink

  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Desk
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 1 PM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MXN 79.20 per accommodation, per night

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a smoke detector, and window guards
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

Only registered guests are allowed in the guestrooms

Property is also known as

City Express Plus Cancún Aeropuerto Riviera Hotel Cancun
City Express Plus Cancún Aeropuerto Riviera Hotel
City Express Plus Cancún Aeropuerto Riviera Cancun
City Express Cancún Aeropuert

City Express Plus by Marriott Cancún Aeropuerto Riviera Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 471 out of 1137 reviews
Rating 8 - Good. 235 out of 1137 reviews
Rating 6 - Okay. 152 out of 1137 reviews
Rating 4 - Poor. 112 out of 1137 reviews
Rating 2 - Terrible. 167 out of 1137 reviews

7.8/10

Cleanliness

7.6/10

Staff & service

7.2/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

4/10 Poor

Amrut

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Worst service
Service was horrible. They did not allow us early or late check in. There was no free water. Although free shuttle to airport was listed, it was full for the time we wanted to go to airport. Break fast was basic and the service was discriminatory. We felt awefull.
Stayed 2 nights in Dec 2024

8/10 Good

Vanessa

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are very friendly and helpful. The restaurant and Starbucks in the property are a plus. The food was delicious.
Stayed 1 night in Dec 2024

2/10 Terrible

Praveena

Traveled with family and small children
Disliked: Staff & service, property conditions & facilities
Very conjusted and over priced for what i paid - truly not worth more than 50$- free breakfast is a scam !!
Stayed 1 night in Dec 2024

6/10 Okay

GABRIEL

Stayed 1 night in Dec 2024

10/10 Excellent

Olga

Liked: Cleanliness, staff & service, property conditions & facilities
To improve the shuttle service from airport for old people. All the rest, excellent
Stayed 1 night in Dec 2024

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Shuttle is a Joke. Waited 90 minutes!!!
Okay hotel. The Free Hotel shuttle bus is a complete joke!!! Waited 90 minutes and ruined our arrival. When booking here make sure to get Shuttle booked well in advance as Hotel does not make it easy on you. Ingrid and Samantha were nice in giving us late checkout til 7pm!
Stayed 1 night in Nov 2024

6/10 Okay

Angeles

The room are very humid and smells bad.
Stayed 1 night in Nov 2024

4/10 Poor

Alfredo

Liked: Staff & service
Disliked: Property conditions & facilities
El olor a humedad de las habitaciones es insoportable.
Stayed 1 night in Nov 2024

8/10 Good

Enrique

Business traveler
Liked: Cleanliness, staff & service, amenities
More clean.
Stayed 8 nights in Sep 2024

10/10 Excellent

Renatta

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I arrived to the maya train, i called the hotel to pick me and family up, they just instructed me to go to the airport, and they were the one who told me that there was a free bus from the train to the airport, (at the train stations no one helped me to try to figure the way, the taxi drivers were trying to rip us off taking us to our hotel and the lady in there who works for the maya train wouldn't give us any advice) once I was there in the Terminal 2 (like I said before, the shuttle hotel told us about the free shuttle from maya train to airport) they pick us up in no time.! It was great! Check in was fast, the hotel was very clean, modernized, free continental breakfast, i schedule the shuttle back to the airport, it was awesome, I recommend!
Stayed 1 night in Oct 2024

10/10 Excellent

Nicolaos, Houston

Stayed 1 night in Aug 2024

10/10 Excellent

chikezie

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is very quiet and at a walkable distance to the shopping mall in the area. The environment is very beautiful and their staff are friendly. I recommend it for anyone who enjoys quietness during their vacation. You could book your event from a nearby Hotel called Avani hotel and the transportation will be provided for you to go and come back to the hotel. I enjoyed my stay here.
Stayed 4 nights in Aug 2024

10/10 Excellent

David

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Next to an amazing new Mall
Stayed 1 night in Aug 2024

8/10 Good

JACOBO

Business traveler
Stayed 2 nights in Aug 2024

10/10 Excellent

Ellis

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I and my grandsons enjoyed the pool!
Stayed 1 night in Aug 2024

10/10 Excellent

Pablo

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

Ricardo

Stayed 4 nights in Jul 2024

6/10 Okay

Erika

Stayed 1 night in Jul 2024

6/10 Okay

Sharon

Disliked: Cleanliness, staff & service
Not impressed
Old, dated, musty and moldy. I’ve stayed on the other side a few times, but the City Express Plus side seems more rundown. Breakfast included, but not the hot buffet breakfast items. Helpful to be informed of that BEFORE visiting the breakfast bar. Both sides of the hotel always REFUSE to let you check in even 15 minutes before 3 pm, that behavior seems unnecessary.
Stayed 1 night in Jul 2024

8/10 Good

Olufunmilayo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just okay. Also have a sofa bed in the room that made traveling with kids more comfortable.
Stayed 5 nights in Jul 2024

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2024

8/10 Good

Benny

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Jul 2024

10/10 Excellent

Jose R

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

10/10 Excellent

Martha

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Mi primera impresión de este lugar fue positiva, Samantha en recepción nos hizo sentir en casa.
Stayed 1 night in Jul 2024

4/10 Poor

Alecia

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
One of my worse experiences the rooms smells really bad no TV no that worked I had rot change rooms a few times the breakfast that’s included we had pay extra if we wanted something hot otherwise all cold and some hard croissants or muffins
Stayed 4 nights in Jul 2024