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Comfort Inn Cancun Aeropuerto

3.0 star property

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Photo gallery for Comfort Inn Cancun Aeropuerto

Standard Double Room, 2 Double Beds, Non Smoking | Premium bedding, pillowtop beds, in-room safe, desk
Free daily continental breakfast
Meeting facility
Exterior
Lobby

Reviews

5.4 out of 10

Popular amenities

  • Room service
  • Parking available
  • Free airport shuttle
  • Pet friendly
  • Housekeeping
  • Breakfast included

Explore the area

View in a map
Carr. Cancun/Aeropouerto, Cancun, QROO, 77560
  • Xoximilco
    ‪6 min drive‬
  • Riviera Cancun Golf Resort
    ‪8 min drive‬
  • Moon Palace Golf Club
    ‪13 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪5 min drive‬

Room options

View all photos for Room, 1 Double Bed, Non Smoking

Premium bedding, pillowtop beds, in-room safe, desk

Room, 1 Double Bed, Non Smoking

  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Double Room, 2 Double Beds, Non Smoking

Standard Double Room, 2 Double Beds, Non Smoking | Premium bedding, pillowtop beds, in-room safe, desk

Standard Double Room, 2 Double Beds, Non Smoking

  • 323 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, Non Smoking

Premium bedding, pillowtop beds, in-room safe, desk

Standard Room, 1 King Bed, Non Smoking

  • 323 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

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About this property

Comfort Inn Cancun Aeropuerto

3-star Cancun hotel with free breakfast
A 24-hour front desk, free breakfast, and free self parking are available at this smoke-free hotel. Free WiFi in public areas and free airport pick-up are also provided. Other amenities include multilingual staff assistance and a banquet hall.
Comfort Inn Cancun Aeropuerto offers 65 accommodations with laptop-compatible safes and complimentary bottled water. Pillowtop beds feature premium bedding. 32-inch plasma televisions come with digital channels and Netflix.

Bathrooms include showers, complimentary toiletries, and hair dryers. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

The recreational activities listed below are available either on site or nearby; fees may apply.
A complimentary breakfast is offered each morning. Wireless Internet access is complimentary. A shuttle from the airport to the hotel is complimentary to guests during limited hours. This business-friendly hotel also offers multilingual staff and an elevator. Onsite self parking is complimentary.

Comfort Inn Cancun Aeropuerto is a smoke-free property.

A complimentary continental breakfast is served each morning between 7 AM and 10:30 AM.
La Veranda - This restaurant serves breakfast, lunch, and dinner.
Room service is available.

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Free airport pick-up shuttle from 5:30 PM to 9:30 PM
  • Free self parking on site
  • Extended parking on site (MXN 85 per day)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free continental breakfast available daily 7:00 AM to 10:30 AM

Restaurants on site

  • La Veranda

Family friendly

  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 4 floors
  • Banquet hall
  • Built in 2010
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch plasma TV with digital channels
  • Netflix
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Room service

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport; to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of MXN 380 per pet, per night, plus a deposit of MXN 500 per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only

Children and extra beds

Children are welcome
2 children, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MXN 79.20 per accommodation, per night
  • Service fee: MXN 27 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Extended parking fee: MXN 85 per day
  • Pet deposit: MXN 500 per night
  • Pet fee: MXN 380 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)

We should mention

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is recommended for transportation to and from this property

Property is also known as

Cancun Comfort Inn
Cancun Comfort Inn Aeropuerto
Comfort Inn Aeropuerto Cancun
Comfort Inn Aeropuerto Hotel Cancun
Comfort Inn Cancun
Comfort Inn Cancun Aeropuerto
Comfort Inn Cancun Aeropuerto Hotel Cancun
Comfort Inn Cancun Aeropuerto Hotel
Comfort Inn Aeropuerto Hotel
Comfort Inn Aeropuerto
Comfort Inn Cancun Aeropuerto Hotel
Comfort Inn Cancun Aeropuerto Cancun
Comfort Inn Cancun Aeropuerto Hotel Cancun

Comfort Inn Cancun Aeropuerto Reviews

Reviews

5.4
Rating 10 - Excellent. 148 out of 1000 reviews
Rating 8 - Good. 164 out of 1000 reviews
Rating 6 - Okay. 192 out of 1000 reviews
Rating 4 - Poor. 193 out of 1000 reviews
Rating 2 - Terrible. 303 out of 1000 reviews

6.4/10

Cleanliness

5.8/10

Staff & service

5.0/10

Amenities

5.4/10

Property conditions & facilities

5.8/10

Eco-friendliness

Reviews

2/10 Terrible

CLAUDIA

Business traveler, Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
This property says it offers transportation from the Airport to Hotel, Hotel to airport, NOT TRUE. A week before our stay they message me saying no transportation from the airport to the hotel, at that point it was to late for me to cancel, the day of pick up at the airport they called me to say their Van had mechanical issues and no transportation was going to happen. Front desk offered no solution, nothing! No ice machine! Would definitely not recommend!
Stayed 1 night in Jun 2025

6/10 Okay

Jeff

Traveled with group
Disliked: Amenities
Close to Airport
Stayed 1 night in Feb 2025

10/10 Excellent

Jean-Eric

Stayed 1 night in Apr 2025

10/10 Excellent

Jeffrey

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you for a nice place to stay on our travels
Stayed 1 night in May 2025

4/10 Poor

Verified traveler

Traveled with family
Disliked: Staff & service

Scammed waiting for hotel shuttle

Terrible experience. We got scammed trying to get the “free” shuttle from the airport to the hotel. There seems to be some type of arrangement whereby you order the shuttle and it never comes. So, cab drivers approach you to say that the hotel works with them and that they will take you and the hotel will reimburse you. When you arrive at the hotel, they claim to not know anything about to and that the shuttle has been looking for you. Super fishy. HUGE PROBLEM FOR SENIORS like us. We got charged twice for the taxi ($57 each time) since the run the credit card twice. We had to cancel our card. Super disappointed and upset.
Stayed 1 night in May 2025

8/10 Good

Piper

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Apr 2025

4/10 Poor

minerva, austin

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Very old need remodel the beds so uncomfortable the only good thing the breakfast .
Stayed 1 night in Apr 2025

8/10 Good

oscar

Liked: Cleanliness, staff & service
We had to wait for the hotel shuttle bus 2 hrs
Stayed 1 night in Apr 2025

10/10 Excellent

Danny

Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service
Stayed 1 night in Apr 2025

10/10 Excellent

Rudy, Olympia

Traveled with family
Liked: Amenities
Beds were so hard.
Stayed 1 night in Apr 2025

4/10 Poor

Jim

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Mar 2025

10/10 Excellent

Blanca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff, stayed one night, good experience overall
Stayed 1 night in Mar 2025

2/10 Terrible

MAYRA GABRIELA

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
El personal te atiende de muy mala gana y el día que llegamos no hubo luz por más de 5 horas
Stayed 1 night in Mar 2025

8/10 Good

John

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient property to shuttle to the airport. The spaces are all clean and the room is well appointed. The water pressure is the shower was very low and it did not reach a warm temperature for a very long time. Overall, for a landing spot for a short stay, it’sa fine place with free breakfast.
Stayed 1 night in Mar 2025

2/10 Terrible

Caro

Stayed 1 night in Mar 2025

2/10 Terrible

Lorraine

Stayed 1 night in Feb 2025

6/10 Okay

Luis A.

Business traveler
Good location - close to the airport.
Stayed 1 night in Mar 2025

8/10 Good

Gabriel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean and close to the airport
Stayed 4 nights in Feb 2025

6/10 Okay

olivier

Stayed 1 night in Feb 2025

6/10 Okay

antonio, San Antonio

Liked: Cleanliness, staff & service, property conditions & facilities
Room was ok. The toilet seat broken. Shuttle service terrible. Not for the driver. He was great. I spent 3 hours at the airport waiting for the van. And not shuttle service from hotel to airport. Uber charge $500.
Stayed 1 night in Feb 2025

10/10 Excellent

Emma

Stayed 1 night in Feb 2025

10/10 Excellent

Suzanne

Traveled with partner
The room was very clean and comfortable. Close to the airport so very convenient. Breakfast was good. I would go back. We wanted to take the shuttle from the airport and I had provided the info about the flight and the time of arrival. We waited 45 minutes for the shuttle and called the hotel, they told us the next one was another hour away. The shuttle is every 2 hours (5:30, 7:30…). They did not tell us. The person at the hotel says the info is incorrect on the website.
Stayed 1 night in Feb 2025

2/10 Terrible

Brie

Disliked: Cleanliness, staff & service, property conditions & facilities
Comfort Inn sent me instructions on how to schedule my airport transfer with a link to a form. I filled out the form. Called them, sent them WhatsApp’s and messaged their Expedia inbox with my flight details etc. They left me stranded at the airport alone waiting for a shuttle that never came. Called them repeatedly with no answer, ended up paying $1000 pesos for a cab - and then when I got to the hotel they said - “It’s Expedia’s fault’ so I called Expedia and they said “the hotel is refusing to compensate you for your costs, we have to abide by their policy”. Unreal. I will NEVER stay at a Comfort Inn OR use Expedia EVER again. Zero accountability. Shocking customer service. 6 hours lost to be told I am being punished because neither of them think it’s their fault. All I wanted was to be compensated for my cab fare…since they decided to just not send the shuttle. Brutal.
Stayed 1 night in Feb 2025

8/10 Good

Cameron

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

8/10 Good

Karla

Stayed 1 night in Jan 2025