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Crown Paradise Club Cancun All Inclusive

3.5 star property

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Photo gallery for Crown Paradise Club Cancun All Inclusive

3 outdoor pools, sun loungers
3 outdoor pools, sun loungers
6 restaurants, breakfast, lunch, dinner served; barbecue
Mini-golf
4 bars/lounges, 2 poolside bars, swim-up bar, beach bar

Reviews

7.4 out of 10
Good

Popular amenities

  • Bar
  • Hot Tub
  • Room service
$300
includes taxes & fees
Dec 9 - Dec 10

Explore the area

View in a map
Boulevard Kukulcan Km 18.5, Cancun, QROO, 77500
  • Place, Iberostar Cancun Golf Course
    ‪2 min walk‬
  • Place, El Rey Ruins
    ‪3 min walk‬
  • Place, Delfines Beach
    ‪5 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪28 min drive‬

Room options

View all photos for Room Standard with Sea View

Free minibar, in-room safe, blackout drapes, iron/ironing board

Room Standard with Sea View

8.0 out of 10
Very good
(2 reviews)
  • 344 sq ft
  • Sleeps 5

View all photos for Standard Room (Plus)

Standard Room (Plus) | Free minibar, in-room safe, blackout drapes, iron/ironing board

Standard Room (Plus)

  • 412 sq ft
  • Sleeps 5
  • 1 King Bed and 1 Twin Bunk Bed

View all photos for Family Suite Paradise

Family Suite Paradise | Free minibar, in-room safe, blackout drapes, iron/ironing board

Family Suite Paradise

7.6 out of 10
Good
(21 reviews)
  • 656 sq ft
  • 2 bedrooms
  • Sleeps 7
  • 1 King Bed, 1 Double Bed and 1 Large Twin Bunk Bed

View all photos for Standard Room, 1 King Bed, Ocean View

Standard Room, 1 King Bed, Ocean View | Free minibar, in-room safe, blackout drapes, iron/ironing board

Standard Room, 1 King Bed, Ocean View

7.4 out of 10
Good
(98 reviews)
  • 412 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Family Suite Crown

Family Suite Crown | Free minibar, in-room safe, blackout drapes, iron/ironing board

Family Suite Crown

  • 2 bedrooms
  • Partial ocean view
  • Sleeps 5
  • 1 King Bed and 1 Twin Bunk Bed

View all photos for Standard Room, 2 Double Beds, Ocean View

Standard Room, 2 Double Beds, Ocean View | Free minibar, in-room safe, blackout drapes, iron/ironing board

Standard Room, 2 Double Beds, Ocean View

7.6 out of 10
Good
(275 reviews)
  • 409 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Crown Room, Ocean View (Club Level /Tina Hidromasaje)

Crown Room, Ocean View (Club Level /Tina Hidromasaje) | Free minibar, in-room safe, blackout drapes, iron/ironing board

Crown Room, Ocean View (Club Level /Tina Hidromasaje)

8.6 out of 10
Excellent
(103 reviews)
  • 452 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Honeymoon Room

Honeymoon Room | Free minibar, in-room safe, blackout drapes, iron/ironing board

Honeymoon Room

  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Double Room Superior with Sea View

Free minibar, in-room safe, blackout drapes, iron/ironing board

Double Room Superior with Sea View

10.0 out of 10
Exceptional
(1 review)
  • 322 sq ft
  • Sleeps 2

View all photos for Room Standard with Sea View

Free minibar, in-room safe, blackout drapes, iron/ironing board

Room Standard with Sea View

9.0 out of 10
Wonderful
(2 reviews)
  • 279 sq ft
  • Sleeps 4

View all photos for Room Standard with Sea View

Free minibar, in-room safe, blackout drapes, iron/ironing board

Room Standard with Sea View

  • 409 sq ft
  • Sleeps 2

Family Room -5 guests- Standard with Garden View

  • 441 sq ft
  • Sleeps 5

Family Room -7 guests- Standard

  • 818 sq ft
  • Sleeps 7

View all photos for Family Room -5 guests- Superior with Sea View

Free minibar, in-room safe, blackout drapes, iron/ironing board

Family Room -5 guests- Superior with Sea View

10.0 out of 10
Exceptional
(1 review)
  • 301 sq ft
  • Sleeps 5

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About this property

Crown Paradise Club Cancun All Inclusive

3.5-star property in Zona Hotelera
Catch some rays at the beach or spend the day relaxing at Crown Paradise Club Cancun All Inclusive's full-service spa. Then enjoy a meal at one of the property's 6 restaurants. Housekeeping is available on request.
Crown Paradise Club Cancun All Inclusive offers 617 air-conditioned accommodations with free minibar items and laptop-compatible safes. Rooms open to furnished balconies or patios. LCD televisions come with cable channels. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. In-room massages, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

2 outdoor tennis courts and a complimentary water park with waterslides are featured at the property. 3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a hot tub, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Spa Acqua Di Mare has 5 treatment rooms including rooms for couples. Services include facials, body treatments, and manicures and pedicures. The spa is equipped with a hot tub and a steam room. The spa is open daily.
Crown Paradise Club Cancun All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Lie back and work on your tan with relaxing beach amenities like umbrellas and sun loungers. At Crown Paradise Club Cancun All Inclusive you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Dining is available at one of the property's 6 restaurants. The property also offers a snack bar/deli. Guests can unwind with a drink at one of the property's bars, which include 2 poolside bars and 4 bars/lounges. Wireless Internet access is complimentary. This all-inclusive property also offers a complimentary water park, a complimentary children's club, and a children's pool. Complimentary uncovered self parking is available on site.

Crown Paradise Club Cancun All Inclusive is a smoke-free property.

Wayne's Boots - This steakhouse specializes in barbecue and serves dinner only. Reservations are required.
La Piazza - This restaurant specializes in Italian cuisine and serves dinner only. Reservations are required. Open select days.
La Palapa - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Open daily.
The Roosters - This theme restaurant specializes in Mexican cuisine and serves dinner only. Reservations are required. Open select days.
Fisherman - This seafood restaurant specializes in seafood and serves dinner only. Reservations are required. Open select days.
24-hour room service is available.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (some restrictions)

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Land activities

Climbing wall
Fitness facilities
Miniature golf
Soccer
Tennis
Volleyball

Lessons/classes/games

Aerobics

Entertainment

Onsite entertainment and activities
Onsite live performances

Other inclusions

Transportation to offsite activities

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • 2 poolside bars
  • 4 bars/lounges
  • 6 restaurants
  • A beach bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Fisherman
  • La Palapa
  • La Piazza
  • The Roosters
  • Wayne's Boots

Things to do

  • 2 outdoor tennis courts
  • 3 outdoor pools
  • Arcade/game room
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Free children's club
  • Free water park
  • Full-service spa
  • Gym
  • Hot tub
  • Mini golf
  • Nightclub
  • Playground
  • Rock climbing
  • Sauna
  • Shopping
  • Splash pad
  • Steam room
  • Waterslide
  • Yoga classes
  • Ziplining

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • Free water park access
  • Laundry facilities
  • Mini golf
  • Playground
  • Snack bar/deli
  • Splash pad
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center
  • Conference center (7,320 square feet of space)

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool loungers
  • Terrace

Full-service spa

  • 5 treatment rooms
  • Couples treatment rooms
  • Facials
  • Hot tub
  • In-room massages
  • Manicures/pedicures
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 2 buildings
  • 7 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • LCD TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Eco-friendly toiletries
  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
This property offers 4 pools: an outdoor infinity pool, an outdoor family pool (with a children’s pool), a semi-covered family pool, and an outdoor pool with pool bar for adults only.
Connecting rooms are available for bookings of 2 "Standard Room, Ocean View" categories only and are subject to availability.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: USD 4.27 per accommodation, per night

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Only non-alcoholic beverages are available via room service.

We should mention

Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
No pets and no service animals are allowed at this property
Construction is underway at a neighboring building and there may be noise disturbance from the construction work

Property is also known as

Cancun Club Paradise
Cancun Crown Paradise All Inclusive
Cancun Paradise Club All Inclusive
Crown Paradise All Inclusive
Crown Paradise All Inclusive Cancun
Crown Paradise Club Cancun All Inclusive All-inclusive property
Crown Paradise Club Cancun
Crown Paradise Club Cancun All Inclusive
Paradise All Inclusive Cancun
Paradise Cancun All Inclusive
Crown Paradise Club
Crown Paradise Club Cancun All Inclusive Hotel
Crown Paradise Club All Inclusive Hotel
Crown Paradise Club All Inclusive All-inclusive property
Crown Paradise Club Cancun All Inclusive Cancun
Crown Paradise Club Cancun All Inclusive All-inclusive property

Crown Paradise Club Cancun All Inclusive Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 1182 out of 3402 reviews
Rating 8 - Good. 840 out of 3402 reviews
Rating 6 - Okay. 643 out of 3402 reviews
Rating 4 - Poor. 352 out of 3402 reviews
Rating 2 - Terrible. 385 out of 3402 reviews

7.8/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

7.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Okay

Edwin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Property was nice it was kid friendly.
Stayed 3 nights in Aug 2025

6/10 Okay

Fred

Stayed 4 nights in Aug 2025

8/10 Good

Mario, San Francisco

Traveled with family
Liked: Cleanliness, staff & service, amenities
Great for kids and large families on a budget. Only two things that bring the review down, 1. We found a huge cockroach in the room one morning. It was so big that it was on its back and when I close to it and started moving its leg, but its wings, yes, wings!, were too big! So it was like a turtle upside down. 2. Our bathtub had a bathtub on it…it had a thick coating on the floor…they lay what looked like a rubber coating to cover a crack? Multiple cracks? Why not just replace the tub??? The pool staff was above and beyond helpful! As the kids get older we’ll try fancier resorts. But I did not want to spend $10k on a family vacation and dealing with kids meltdowns as the kid-free couple is looking at me like, “wrf?!” The beach at the hotel is also tiny…the sea is rising!
Stayed 5 nights in Aug 2025

2/10 Terrible

Yoko

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a rude employees here. ESPECIALLY Front desk person Natalie. Took an hour to check in, the room wasn’t ready till 4:30. They didnt bring luggage to the room till 6:30. WiFi is not connecting properly, unable to make reservation at restaurant. Keep getting bit by bed bugs, roaches in the bathroom. Smells bad in the room. Non smoking room smells like smoke. Cleaner keep taking the room light card every time they come, and they keep coming in middle of the night ringing door bell asking they want to come in when we are in sleep. Food is really bad. They offer to change the room but they never called me back or answered the phone. People cutting line all the time. They need to learn how to speak English better. General manager Ninfa is rude. 100 %Lack of hospitality.
Stayed 5 nights in Aug 2025

8/10 Good

Victoria Louise

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I appreciated the staff, they were so kind. We had our AC that was not able to be fixed and we switched rooms but they were so quick with it regardless of the unfortunate situation
Stayed 6 nights in Aug 2025

8/10 Good

cristina

Stayed 5 nights in Aug 2025

10/10 Excellent

Rosa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2025

2/10 Terrible

Evan

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely terrible from the moment we walked in. Took almost an hour just to get checked in, and when we finally did we decided to go to the buffet after a long day of traveling because our room was not ready. Walk into the buffet and immediately started sweating because it was so hot. The food was sub-par at best but the wait staff was great. We finally made it up to the room only for our bracelets to not work so we had to go all the way back down to get them reset and back up to the room. We open the door and a wave of mildew and mold smell greets you on the way in, everything is soaked from condensation in the room the bed, the towels, the floor and it made the smell worse. Everything was dirty and broken. This was supposed to be an upgraded suite. Absolutely no way I was keeping my pregnant wife and daughter in that room much less the hotel. Go back downstairs and the staff is unwilling to do any accommodation for us so we asked for a refund and were unwilling to help because we booked through a third party. Literally said “we can do early check out but you won’t have a refund and no money for a new hotel”. We ended up canceling the entire week we were supposed to stay there and booked anothert resort that was beyond our expectations.
Stayed 5 nights in Aug 2025

8/10 Good

Julio

Stayed 4 nights in Jul 2025

6/10 Okay

Pattrese

Stayed 3 nights in Aug 2025

8/10 Good

Rodolfo

Liked: Staff & service, property conditions & facilities
.
Stayed 4 nights in Jul 2025

2/10 Terrible

Ashley

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Food was horrible. Couldnt get into any of the restaurant for all inclusive. Buffet didnt have big selection. Room was cold and bed was comfortable. Floor was dirty. Halls were HOT. Poor alcohol selection for all inclusive.
Stayed 3 nights in Aug 2025

2/10 Terrible

Daisy

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The dining table chairs had mold we went to reception to inform them so they could replace them. All they did was ask us to take them out to the front of our door then the next day the same chairs were in our balcony area😵‍💫 and we took pictures the 1st day when we took a shower the whole restroom flooded the drains were clogged up so we called the next day and they sent someone to fix it then tol a whole 24 hours they sent someone to clean up the mess from unclogging it
Stayed 4 nights in Jul 2025

6/10 Okay

Jennifer

Traveled with family and small children
Liked: Amenities
Disliked: Staff & service
Nice and big but are room smells bad . Love that they have adult pool and kids pool . Ibwish the pools stay open longer special adult one .
Stayed 6 nights in Aug 2025

8/10 Good

carly

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 4 nights in Jul 2025

4/10 Poor

Javier

Disliked: Staff & service, property conditions & facilities
2nd time staying and I felt was not a good one beds need to be updated very stiff With stains.some walls are dirty by ceiling one of our family member has a cockroach is there room .. food is nothing crazy some restaurant host are very rude make a big deal being 5 min late to your reservation or trying to sit with your family that are in a diff room..
Stayed 6 nights in Aug 2025

2/10 Terrible

Alyssa

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Food was limited in options, in fact, they served refried beans and green beans with onions in it for breakfast. Our air conditioner, barely worked, the staff was in incredibly rude, we never received our towel cards and was told they were in the packet, so we were unable to get towels our entire stay. The elevators didn’t work. The specialties that I paid for like the club membership and free room service was never accurately given. The free room service part never happened at all. They wanted to charge us. The room itself was fine except for the air conditioner barely working. The bathroom was very outdated and very too star like. At the bar sometimes they make you lineup and sometimes you can just walk up there and get a drink so you never really know how you’re supposed to get a drink. You could wait there for an hour and watch 15 other people get one just depends on what they’re doing that specific part of the day. I never saw anybody breaking any of the seaweed except for one morning for about an hour and they just left it on the beach highly discourage never would go back.
Stayed 2 nights in Aug 2025

6/10 Okay

BRYAN ISMAEL DE

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in Aug 2025

8/10 Good

Senait

Liked: Cleanliness, staff & service, property conditions & facilities
The bed comfort
Stayed 4 nights in Jul 2025

2/10 Terrible

Inder Mohan Singh

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room service was a very bad experience.We were thirsty as it was a hot summer, so we had requested for water bottles 4 times repeatedly approx at 1pm,7pm,11 pm .12 mid night. Finally we went by walking to front desk, he committed for water bottles but till morning we hv not received any water.At breakfast buffer first of all we drank lots of water.Its so inhuman, behaviour of resort. They not even apologized. Even there old type shower knob was broken. The hot water was not in shower,we adjusted with lukewarm shower. The vegetarian food options were so minimum as my wife is pure vegetarian. Its really a worse experience of room service. The best part was the amazing shows. The sadest part is that they hv not expressed any apologies.
Stayed 5 nights in Aug 2025

6/10 Okay

Chabelys

Traveled with partner, Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
We had an overall great experience. However, there were a few inconveniences. During our stay, there was one elevator broken and one without AC. The broken elevator caused a lot of bottleneck. The elevator with no AC seemed to be a service elevator that they allowed guests to use. Additionally, you can only book the restaurants day of and we were told they began accepting reservations at noon. We were not able to book two restaurants during the beginning of our stay because they would get booked instantly. Finally one of the restaurant captains informed us the bookings actually begin at 8 AM.
Stayed 7 nights in Jul 2025

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was good , great area for the kids. The restaurant was good , we had a good time there.
Stayed 4 nights in Jul 2025

2/10 Terrible

Leslie

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My experience at Crown Paradise was deeply disappointing and not at all reflective of how this property is advertised. My family and I encountered multiple issues during our stay—ranging from uninhabitable room conditions to a complete lack of support from hotel management. When we approached the hotel staff to address the serious concerns we were facing, not once did they offer to assist, compensate, or even propose a solution. Instead, we were met with indifference. We ultimately had to check out early because the conditions were not only uncomfortable but posed legitimate safety concerns. I do not recommend this hotel, and I strongly urge others to consider different accommodations if you expect a safe, clean, and responsive environment. This property is not what it claims to be, and the lack of customer care is unacceptable.
Stayed 9 nights in Jul 2025

4/10 Poor

JULIE, SONORA

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Adult pool! Italian, steak house & French restaurants were very good. Staff were amazing! Property is well worn. Seaweed was crazy! Never went into Ocean! Couldn’t! Buffet was terrible. Kids everywhere! Standard room two fulls/beds were horrible! We finally got moved! Room was better! Humidity when we were there was absolutely horrible! Room smelled of mold/mildew. Would never have picked this place- But, we were there to attend a wedding! Skip this place!
Stayed 6 nights in Jul 2025

8/10 Good

Oscar, OMAHA

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
Stayed 6 nights in Jul 2025