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Cyan Cancun Resort & Spa

3.5 star property

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Photo gallery for Cyan Cancun Resort & Spa

Outdoor pool, free cabanas, pool umbrellas
Beach massages
Superior Suite, Sea View | 1 bedroom, in-room safe, desk, laptop workspace
Superior Suite, Balcony, Sea View | Terrace/patio
View from room

Reviews

7.6 out of 10
Good

Popular amenities

  • Bar
  • Housekeeping

Explore the area

Map
Km 20.5, Blvd. Kukulcan, Zona Hotelera Cancun, Cancun, QROO, 77500
  • El Rey Ruins
    ‪19 min walk‬
  • Iberostar Cancun Golf Course
    ‪2 min drive‬
  • Delfines Beach
    ‪2 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪15 min drive‬

Room options

View all photos for Deluxe Room, Sea View

1 bedroom, in-room safe, desk, laptop workspace

Deluxe Room, Sea View

8.0 out of 10
Very good
(55 reviews)
  • 344 sq ft
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Studio Suite

1 bedroom, in-room safe, desk, laptop workspace

Studio Suite

7.8 out of 10
Good
(37 reviews)
  • 344 sq ft
  • Lagoon view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Suite, Sea View

Superior Suite, Sea View | 1 bedroom, in-room safe, desk, laptop workspace

Superior Suite, Sea View

8.0 out of 10
Very good
(18 reviews)
  • 452 sq ft
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Quadruple Room, Sea View

1 bedroom, in-room safe, desk, laptop workspace

Deluxe Quadruple Room, Sea View

7.6 out of 10
Good
(34 reviews)
  • 344 sq ft
  • Sea view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Suite, Balcony, Sea View

Superior Suite, Balcony, Sea View | 1 bedroom, in-room safe, desk, laptop workspace

Superior Suite, Balcony, Sea View

  • 452 sq ft
  • Sea view
  • Sleeps 2
  • 1 King Bed

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About this property

Cyan Cancun Resort & Spa

3.5-star hotel in Zona Hotelera
When you stay at this beach hotel you can enjoy umbrellas, sun loungers, and free beach club on site.
Cyan Cancun Resort & Spa offers 155 air-conditioned accommodations with safes and slippers. 32-inch flat-screen televisions come with cable channels. Bathrooms include showers with rainfall showerheads, and complimentary toiletries.

This Cancun hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include a private beach and an outdoor pool.
Guests can pamper themselves by indulging in the onsite spa services.
Step outside to feel the sun on your face and the sand in your toes on the white sand beach. Spend the day at the beach and work on your tan in the sun loungers (chaise longues) or kick back in the shade with free beach club on site and umbrellas.

The hotel offers a restaurant. Guests can unwind with a drink at one of the hotel's bars, which include a poolside bar and a bar/lounge. Public areas are equipped with complimentary wireless Internet access. This beach hotel also offers an outdoor pool, a garden, and a terrace. Onsite uncovered self parking is complimentary.

Cyan Cancun Resort & Spa has designated areas for smoking.

Cyan Cancun Resort & Spa has a restaurant on site.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free secured, uncovered self parking on site

Food and drink

  • A bar/lounge
  • A poolside bar
  • A restaurant

Things to do

  • Free beach club
  • Outdoor pool

Family friendly

  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Turndown service

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free pool cabanas
  • Garden
  • On a private beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • Spa services

Accessibility

  • No elevator

More

  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • Restaurant dining guides

More

  • Air conditioning
  • Desk
  • Electrical adapters
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Mobile key entry
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests will receive an email within 72 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Service fee: USD 2 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a smoke detector and a security system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators

Property is also known as

Cyan Cancun Hotel Spa
Cyan Cancun & Spa Cancun
Distinctive Cancun Hotel Spa
Cyan Cancun Resort & Spa Hotel
Cyan Cancun Resort & Spa Cancun
Cyan Cancun Resort & Spa Hotel Cancun

Cyan Cancun Resort & Spa Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 599 out of 1451 reviews
Rating 8 - Good. 361 out of 1451 reviews
Rating 6 - Okay. 203 out of 1451 reviews
Rating 4 - Poor. 135 out of 1451 reviews
Rating 2 - Terrible. 153 out of 1451 reviews

8.0/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
We chose Cyan last minute because it was available! What a little gem! The staff is very friendly and they work very hard to keep a spotless and efficient facility. The onsite restaurant has good food and friendly staff. We especially loved William! This is not a huge resort - but it is quiet, clean and beautiful. The infinity pool is large, clean and refreshing. Access to the beach is easy and the lounge chairs, umbrellas and towels are accessible and appreciated. There is a swim up bar with two super nice bartenders. We ate most of our meals onsite or across the street at a nice bar/grill and a very nice upscale Mexican "fusion" restaurant. It was a laid back, relaxing week at Cyan for us.
Stayed 6 nights in Mar 2025

10/10 Excellent

Julie A

Liked: Cleanliness, staff & service, property conditions & facilities
Right on the beach, clean, nice pool. We took advantage of two for one happy hour! You can’t beat Miguel's margaritas!
Stayed 5 nights in Mar 2025

8/10 Good

Reina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the spectacular view of the ocean,seeing sunrise from the balcony or from the pool it’s stunning
Stayed 5 nights in Mar 2025

6/10 Okay

Allen, PISEK

Disliked: Property conditions & facilities
FILTHY ROOM SINK DID NOT DRAIN SHOWER COLD
Stayed 1 night in Mar 2025

10/10 Excellent

Inderpreet

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super polite staff. Recommended.
Stayed 6 nights in Mar 2025

2/10 Terrible

Kimberly

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My room was dirty and in a basement that didn’t feel safe. When I complained they switched my room where my sheets were dirty and my toilet wouldn’t flush. My TV didn’t work. I wouldn’t recommend staying there. The worst part is I reached out to Expedia to move to another hotel and I couldn’t get any help or speak with anyone.
Stayed 4 nights in Mar 2025

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Chill. Nice staff. Great in off season! Food was delicious and good price. Convenient store across the street.
Stayed 2 nights in Feb 2025

6/10 Okay

Hawa Abdulkadir

Traveled with group
Liked: Cleanliness
The resort was kept clean by the housekeepers despite it being old. The stay was nice overall until they tried to charge me for a broken door that was not my fault! overall, I had no issues. The resort was quiet and everyone was mindful. Just wished it was all inclusive as we were dying of hunger and the resort restaurant had few food options. 7/10. It's in walkable distance to a convince store for late night snacks and i felt pretty safe in the area. Good for families and couples that want to enjoy some peace and quiet.
Stayed 7 nights in Feb 2025

10/10 Excellent

Leandro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2025

4/10 Poor

Estelle

Disliked: Property conditions & facilities
Probably one of the worst experiences we’ve ever had.
Stayed 3 nights in Feb 2025

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2025

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Get yourself a sea view

The location is alright but the views and beaches are incredible!
Stayed 1 night in Feb 2025

10/10 Excellent

susana Geraldina Godinez, carson

Liked: Property conditions & facilities
Miguel the sever at the bar excellent
Stayed 2 nights in Mar 2025

8/10 Good

Carla

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed 26-nights. Great location on private beach in hotel zone. A stunning seaside view from room balcony each morning, which includes beautiful Caribbean Sea, lagoon, and pool. Excellent bed, no wiggle or noise when changing positions that would disturb companion sharing the bed. Minifridge in the room is an asset. No microwave though. Shower has good pressure, no smell, I never ran out of warm water. Toiletries complimentary that included shampoo, conditioner, body wash and hand soap for convenience to patron. Facial mirror and blow dryer available. Resort room is quiet and peaceful. I am hyper-sensitive to noise when I sleep, and I always had a great sleep during my stay. The waves bring nice white noise sound and most noise that did occur was minor in duration. I did have to put my ear plugs in one night due to strong winds banging the sliding glass door back and forth in the grooves. I assume there is nothing that can really be done about that. I saw staff painting & scrubbing during my stay, so they keep up with maintenance. There are no phones in the rooms which was a big concern for me if there were an emergency. Please note two people were saved by lifeguards while I was there, the water is beautiful but dangerous, couldn't really swim most days I was there. The pool is clean and beautiful but most days it was too cold and there is only a ladder to get in and out, no stairs. I loved my stay. I give 4 out of 5 stars.
Stayed 26 nights in Feb 2025

8/10 Good

Colleen

Stayed 4 nights in Mar 2025

8/10 Good

Vinh

Stayed 1 night in Jan 2025

8/10 Good

Jean Constance

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 16 nights in Feb 2025

4/10 Poor

Michelle

Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Mar 2025

10/10 Excellent

Meghan Elizabeth, Johnsonville

Traveled with partner
Liked: Cleanliness, staff & service
I stayed at the Cyan with my partner for 7 nights. The staff were more than accommodating and went out of their way to help out with whatever was needed. Wilian made sure to great us daily and was always doing something special for us. I was happy to see that it was quiet. I was often the only person at the swim up bar, or in the pool. It was also never an issue to find a beach umbrella. The room felt a little run down - older furniature, rust on the lights, nicer bath towels, etc. These were all small issues for me as I spent most of my time outside. Also super easy to catch a bus if you want to venture from the hotel and explore other areas ! Thank you to the staff at Cyan Hotel !
Stayed 7 nights in Mar 2025

10/10 Excellent

Nadine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2025

6/10 Okay

cathryn, mountbridges

Traveled with partner
Disliked: Staff & service, property conditions & facilities
Our room smelt badly .took for ever to check in
Stayed 1 night in Mar 2025

10/10 Excellent

Liliia

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean place
Stayed 6 nights in Mar 2025

8/10 Good

Roya

Liked: Cleanliness
Stayed 2 nights in Mar 2025

6/10 Okay

gabriel

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The hotel has a stunning view! But inside the rooms need a lot of work.. looks like they haven't put any work in it.. we paid for an upgraded room to end up next to the service area where you could hear all the employees, when they were cleaning and doing laundry.. not bad for the price but don't expect something nice because it does need a lot of work.
Stayed 3 nights in Mar 2025

8/10 Good

pablo, middletown

Liked: Staff & service, property conditions & facilities
Stayed 5 nights in Feb 2025