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Cyan Cancun Resort & Spa

3.5 star property

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Photo gallery for Cyan Cancun Resort & Spa

Outdoor pool, free cabanas, pool umbrellas
Superior Suite, Sea View | In-room safe, desk, laptop workspace, blackout drapes
Restaurant
Superior Suite, Balcony, Sea View | Terrace/patio
View from room

Reviews

7.6 out of 10
Good

Popular amenities

  • Bar
  • Housekeeping

Explore the area

Map
Km 20.5, Blvd. Kukulcan, Zona Hotelera Cancun, Cancun, QROO, 77500
  • El Rey Ruins
    ‪18 min walk‬
  • Iberostar Cancun Golf Course
    ‪18 min walk‬
  • Delfines Beach
    ‪2 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪12 min drive‬

Room options

View all photos for Deluxe Room, Sea View

In-room safe, desk, laptop workspace, blackout drapes

Deluxe Room, Sea View

  • Sea view
  • 344 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Studio Suite

In-room safe, desk, laptop workspace, blackout drapes

Studio Suite

  • Lagoon view
  • 344 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Suite, Sea View

Superior Suite, Sea View | In-room safe, desk, laptop workspace, blackout drapes

Superior Suite, Sea View

  • Sea view
  • 452 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Quadruple Room, Sea View

View from room

Deluxe Quadruple Room, Sea View

  • Sea view
  • 344 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Suite, Balcony, Sea View

Superior Suite, Balcony, Sea View | In-room safe, desk, laptop workspace, blackout drapes

Superior Suite, Balcony, Sea View

  • Sea view
  • 452 sq ft
  • Sleeps 2
  • 1 King Bed

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About this property

Cyan Cancun Resort & Spa

3.5-star hotel in Zona Hotelera
When you stay at this beach hotel you can enjoy umbrellas, sun loungers, and free beach club on site.
Cyan Cancun Resort & Spa offers 155 air-conditioned accommodations with safes and slippers. 32-inch flat-screen televisions come with cable channels. Bathrooms include showers with rainfall showerheads, and complimentary toiletries.

This Cancun hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include a private beach and an outdoor pool.
Guests can pamper themselves by indulging in the onsite spa services.
Step outside to feel the sun on your face and the sand in your toes on the white sand beach. Spend the day at the beach and work on your tan in the sun loungers (chaise longues) or kick back in the shade with free beach club on site and umbrellas.

The hotel offers a restaurant. Guests can unwind with a drink at one of the hotel's bars, which include a poolside bar and a bar/lounge. Public areas are equipped with complimentary wireless Internet access. This beach hotel also offers an outdoor pool, a garden, and a terrace. Onsite uncovered self parking is complimentary.

Cyan Cancun Resort & Spa has designated areas for smoking.

Cyan Cancun Resort & Spa has a restaurant on site.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free secured, uncovered self parking on site

Food and drink

  • A bar/lounge
  • A poolside bar
  • A restaurant

Things to do

  • Free beach club
  • Outdoor pool

Family friendly

  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Turndown service

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free pool cabanas
  • Garden
  • On a private beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • Spa services

Accessibility

  • No elevator

More

  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • Restaurant dining guides

More

  • Air conditioning
  • Desk
  • Electrical adapters
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Mobile key entry
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests will receive an email 72 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Service fee: USD 2 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a smoke detector and a security system

We should mention

This property does not have elevators

Property is also known as

Cyan Cancun Hotel Spa
Cyan Cancun & Spa Cancun
Distinctive Cancun Hotel Spa
Cyan Cancun Resort & Spa Hotel
Cyan Cancun Resort & Spa Cancun
Cyan Cancun Resort & Spa Hotel Cancun

Cyan Cancun Resort & Spa Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 586 out of 1431 reviews
Rating 8 - Good. 355 out of 1431 reviews
Rating 6 - Okay. 207 out of 1431 reviews
Rating 4 - Poor. 134 out of 1431 reviews
Rating 2 - Terrible. 149 out of 1431 reviews

8.0/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

2/10 Terrible

YASHICA

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
1/5 star property. Too much noise from the highway
Stayed 1 night in Feb 2025

6/10 Okay

Victor

A bit run down, no interest points except few planters in the inner yard. The restaurant is boring without view. The pool is nice though. Overall - average, nothing special.
Stayed 3 nights in Feb 2025

10/10 Excellent

Odalis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2025

10/10 Excellent

Jeffrey

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

The Mabe Family

Hotel Cyan is a great hotel offering many amenities. The staff are very courteous and can assist you with almost anything to make your stay enjoyable, the restaurant, the pool, the swim up bar are all great as well the location..
Stayed 7 nights in Feb 2025

6/10 Okay

Mikhail

Liked: Cleanliness, staff & service, property conditions & facilities
Service is average they don't have even phone in the room However room is clean and service every day Restaurant has very limited menu Location is good close to the airport Quick shop store across the street Swimming pool is nice and open long hours Overall good value for the money
Stayed 6 nights in Feb 2025

6/10 Okay

NORBERT

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities

Febuary2025

Our stay was ok but the hotel in general need a major upgrade. And that’s the reason we give an average rate. If you are on budget he might be perfect. Also the location is way south and far away from the Center. No food available and the morning pastries were so bad because of been daysss old .
Stayed 3 nights in Feb 2025

10/10 Excellent

Asbel

Stayed 4 nights in Jan 2025

6/10 Okay

steven

Rundown, nothing like photos, not a 4 star property, 2 at best
Stayed 4 nights in Jan 2025

6/10 Okay

Manuel, Dorchester

Traveled with partner
Liked: Staff & service
My room shower was not working didn’t really enjoy my stay
Stayed 2 nights in Jan 2025

10/10 Excellent

Dario

Stayed 2 nights in Jan 2025

8/10 Good

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jan 2025

6/10 Okay

marcelo d da cruz

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The bathroom sink was clogged, they don't have anything to put the soap in the shower, I never understood the jacuzzi in that place that didn't let you reach the window, the internet is very bad
Stayed 4 nights in Jan 2025

8/10 Good

Michelle

Traveled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
Staff were friendly although most knew little to no English. Building is in need of some serious repairs and upgrades. That being said, we would return again.
Stayed 7 nights in Jan 2025

10/10 Excellent

Akshay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing
Stayed 4 nights in Jan 2025

10/10 Excellent

Robyne

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The cyan resort met all expectations and more.The front staff Bere was amazing, even surprising me with cake and champagne for my 53 birthday ❤️. William who organized special events was super friendly and kind. For an older hotel, everything was clean well taken care of and the affinity pool looking over the ocean was to die for. Our housekeeper was so sweet every day our towels were in different shapes from hearts to flowers to bows to seals. It was so impressive. She was so kind. I definitely wanna say thank you to Bere. She was amazing.
Stayed 5 nights in Jan 2025

8/10 Good

Kiran

Traveled with partner
Liked: Cleanliness, property conditions & facilities
The resort was nice and the only interaction we had with the staff was the front reception whom she was nice and Chris was fast. However the food at the restaurant in the resort was ok and should be improved. The service at the restaurant was slow and had to ask several times for a toast (perhaps the server forgot)
Stayed 1 night in Jan 2025

10/10 Excellent

Ana Paula Vidal

Good stay
Stayed 3 nights in Jan 2025

10/10 Excellent

Melissa

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very much enjoyed my stay here! Will definitely book here again. The pool and ocean is absolutely stunning, staff are super friendly, they allowed up to stay on the property after we checked out until we had to go to the airport at 4:00pm. The food was really really good! Highly recommend!!
Stayed 7 nights in Jan 2025

8/10 Good

Justin

Liked: Staff & service

Good stay

Suited me for a short stay looking for inexpensive beach and sunshine. This part of Cancun is away from the craziness which is perfect with a quieter but very nice beach. The hotel needs a little love and modernising but it’s was perfect for solo travel. Restaurant is good but more costly than leaving the hotel. There are restaurants across the road if you need. Close to airport. Had a lot of positives here!! Wake up for the sunrise
Stayed 3 nights in Jan 2025

4/10 Poor

Utkarsh

Traveled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Has beach access and a good looking pool and nice location. The staff is non-friendly and rooms are also bad, bathrooms are too small. But this was a cost-effective option in the hotel zone, you get what you pay for!
Stayed 4 nights in Jan 2025

2/10 Terrible

Shirin Quitoriano Shatertoussi

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I rarely write reviews or complain. This was my first time in Mexico and had brought my 16yr old for a semester break getaway. We came to the hotel to find it nothing like the photos. The front desk staff was rude and not at all inviting. The lobby looked like a shack. When we got to our room it didn’t get better. The shower sprayed water everywhere as it was so caulked. The floors got soaked and there was no ventilation fan. The sofa bed was dirty and stained. There was no phones and to top it off when our driver came up pick us up to go on our trip they sent them away. And when we asked why they said they are not around to stay around the lobby. We asked to borrow a phone that we may call them as the number they have didn’t work they replied with we have no phone. When we checked out they told us that the towel was dirty and that we had to pay. This hotel should not have the rating it does. Very disappointed please avoid this hotel if you don’t want to ruin your vacations.
Stayed 7 nights in Jan 2025

2/10 Terrible

Jose

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Tje property had broken doors all wind filter through it making it impossible that sleep
Stayed 6 nights in Jan 2025

10/10 Excellent

Orbis

Stayed 1 night in Nov 2024

8/10 Good

Manuel

Liked: Cleanliness, staff & service, property conditions & facilities
El lugar esta hermoso
Stayed 2 nights in Jan 2025

10/10 Excellent

Jessica, Great Mills

Liked: Cleanliness
Stayed 7 nights in Jan 2025