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Cyan Cancun Resort & Spa

3.5 star property

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Photo gallery for Cyan Cancun Resort & Spa

Outdoor pool, free cabanas, pool umbrellas
Restaurant
Beach massages
Superior Suite, Balcony, Sea View | Terrace/patio
View from room

Reviews

7.6 out of 10
Good

Popular amenities

  • Bar
  • Housekeeping
$144
includes taxes & fees
Dec 9 - Dec 10

Explore the area

View in a map
Km 20.5, Blvd. Kukulcan, Zona Hotelera Cancun, Cancun, QROO, 77500
  • Place, Iberostar Cancun Golf Course
    ‪14 min walk‬
  • Place, El Rey Ruins
    ‪19 min walk‬
  • Place, Delfines Beach
    ‪2 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪15 min drive‬

Room options

View all photos for Deluxe Room, Sea View

In-room safe, desk, laptop workspace, blackout drapes

Deluxe Room, Sea View

8.0 out of 10
Very good
(63 reviews)
  • 344 sq ft
  • Beach view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Quadruple Room, Sea View

In-room safe, desk, laptop workspace, blackout drapes

Deluxe Quadruple Room, Sea View

7.6 out of 10
Good
(36 reviews)
  • 344 sq ft
  • Sea view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Suite, Sea View

Superior Suite, Sea View | In-room safe, desk, laptop workspace, blackout drapes

Superior Suite, Sea View

8.0 out of 10
Very good
(21 reviews)
  • 452 sq ft
  • 1 bedroom
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Suite, Balcony, Sea View

Superior Suite, Balcony, Sea View | In-room safe, desk, laptop workspace, blackout drapes

Superior Suite, Balcony, Sea View

  • 452 sq ft
  • 1 bedroom
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Studio Suite

In-room safe, desk, laptop workspace, blackout drapes

Studio Suite

8.0 out of 10
Very good
(48 reviews)
  • 344 sq ft
  • Lagoon view
  • Sleeps 2
  • 1 King Bed

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About this property

Cyan Cancun Resort & Spa

3.5-star hotel in Zona Hotelera
When you stay at this beach hotel you can enjoy umbrellas, sun loungers, and free beach club on site.
Cyan Cancun Resort & Spa offers 155 air-conditioned accommodations with safes and slippers. 32-inch flat-screen televisions come with cable channels. Bathrooms include showers with rainfall showerheads, and complimentary toiletries.

This Cancun hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include a private beach and an outdoor pool.
Guests can pamper themselves by indulging in the onsite spa services.
Step outside to feel the sun on your face and the sand in your toes on the white sand beach. Spend the day at the beach and work on your tan in the sun loungers (chaise longues) or kick back in the shade with free beach club on site and umbrellas.

The hotel offers a restaurant. Guests can unwind with a drink at one of the hotel's bars, which include a poolside bar and a bar/lounge. Public areas are equipped with complimentary wireless Internet access. This beach hotel also offers an outdoor pool, a garden, and a terrace. Onsite uncovered self parking is complimentary.

Cyan Cancun Resort & Spa has designated areas for smoking.

Cyan Cancun Resort & Spa has a restaurant on site.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free secured, uncovered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • A bar/lounge
  • A poolside bar
  • A restaurant

Things to do

  • Free beach club
  • Outdoor pool

Family friendly

  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Turndown service

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free pool cabanas
  • Garden
  • On a private beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • Spa services

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Elevator (47 inch wide door)
  • Front entrance ramp
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk (47 inches high)

More

  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • Restaurant dining guides

More

  • Air conditioning
  • Desk
  • Electrical adapters
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Mobile key entry
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests will receive an email within 72 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Service fee: USD 2 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a smoke detector and a security system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Property is also known as

Cyan Cancun Hotel Spa
Cyan Cancun & Spa Cancun
Distinctive Cancun Hotel Spa
Cyan Cancun Resort & Spa Hotel
Cyan Cancun Resort & Spa Cancun
Cyan Cancun Resort & Spa Hotel Cancun

Cyan Cancun Resort & Spa Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 702 out of 1665 reviews
Rating 8 - Good. 402 out of 1665 reviews
Rating 6 - Okay. 237 out of 1665 reviews
Rating 4 - Poor. 142 out of 1665 reviews
Rating 2 - Terrible. 182 out of 1665 reviews

8.0/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

7.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Carmen E

Stayed 2 nights in Sep 2025

2/10 Terrible

Caleb Kirkland and Rey Carlos Manantan

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Two week stay-Double jacuzzi flooded the room through crack in floor first day New room-double jacuzzi was tepid to cold with non-functional jets the entire stay Hotel did not allow our family to join us at the restaurant Security stared at guest the whole time during pool use making several women, my partner and myself uncomfortable -partial refund request rejected when Expedia reached out
Stayed 14 nights in Aug 2025

2/10 Terrible

Steven

Stayed 4 nights in Jun 2025

4/10 Poor

Stephen Edward

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The room smelled of mold when i first walked in. There was mold on the a/c vents that the air wasvblowing out. There was mold all alongvthe back of the sofa in the room. Mold was also behind the bathroom door..i have pictures of these complaints if needed. The staff was great. ,butvthe property was invrough shape. The cushion to lay on around pool and on beach are tornvand dont smell good..pool had a weird sheem floating on top of water
Stayed 5 nights in Aug 2025

2/10 Terrible

Jonathan, Chattanooga

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
To many rules the and the people at the front desk are not so helpful they need a new food menu
Stayed 4 nights in Aug 2025

10/10 Excellent

Luis

Stayed 4 nights in Aug 2025

8/10 Good

Gloria

Liked: Staff & service
Convenient location for grocery stores, access to walk in the beach side, incredible view and good hospitality. However AC stopped working in one of the nights and had to be turned backed on, wear and tear of the room and jacuzzi did not have hot water.
Stayed 2 nights in Aug 2025

10/10 Excellent

RICARDO

Liked: Cleanliness, staff & service, property conditions & facilities
Everything awesome….
Stayed 3 nights in Aug 2025

2/10 Terrible

Jazmin

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Do NOT stay here! The photos on Expedia are completely misleading — the hotel looks nothing like what’s advertised. The property is run-down and there is black mold throughout the building, including around the pool area, making it unsafe and unhealthy. The staff were extremely unwelcoming, constantly hovering and harassing guests over minor things. Their endless policies and restrictions make you feel like you’re being babysat, not on vacation. To make matters worse, this hotel is not LGBT-friendly and lacks even the most basic hospitality. The pool view was the only thing that seemed nice at first, but even that was falling apart and covered in mold. This place should be shut down and immediately removed from Expedia. Truly a horrible experience I wouldn’t recommend to anyone.
Mold in every corner of pool
Tiles coming off all over the pool
Mold on headboards
Rust every where even on the lamps of bed rooms
Stayed 5 nights in Aug 2025

2/10 Terrible

Sasha Machado

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This experience at cyan resort has been horribly disappointing, From the beginning . They put us in A moldy damp smelling room, With 2 double beds and no balcony. When we had a king size bed reservation with a balcony . After they changed us to another room also with no balcony . Extremely moist . Couch was wet with stains . Foul moldy smelling odors. A serious mold issue that has to be tended to immediately. All our clothes in the room were damp from how much moisture that is in the air . In a general everything in the hotel is falling apart . Nothing is up to date maintenance wise . The resort looks nothing like the photos that are advertised on the website. It’s giving more of a motel than a resort . Every hotel on the beach has there seaweed raked & cleaned up yet it’s piled up in front of this resort untouched.The employe also told us we can not drink anything including bottled water at the beach . There’s mold & algae in the pool as well as tiles falling off and the lights on the pool are broken and wireesxposed.I have photo and video evidence of the things that I’m mentioning. An employee has been Harassing us nonstop our whole stay , I don’t know if it’s because He’s discriminating against our sexual orientation, race appearance , or the fact that we are woman. But we feel extremely unwelcome and uncomfortable. He follows us around no matter where we go or what we’re doing he’s watches us all day long . And constantly reprimands us when we’re literally doing nothing .
Stayed 4 nights in Aug 2025

4/10 Poor

Barakat

You pay
Stayed 4 nights in May 2025

8/10 Good

Destiney

Liked: Staff & service
Enjoyed my stay! Staff was great!
Stayed 3 nights in Jul 2025

8/10 Good

Sherri Anne, Harrison Hot Springs

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cyan Hotel in Cancun is a very affordable hotel, along the southern part of the Hotel Zone. The facility is well maintained, most of the staff are friendly and helpful. But if it wasn't for the convencience store "OXO" across the street, you would be forced to eat mediocre food at very high prices.The pool is beautiful but the Caribbean beach is filled with sea weed and not very appalling.The house keeper was wonder. She left towel animals daily on our bed. We were there 3 weeks in August and as long as we rented a car again, we will be back.
Stayed 20 nights in Aug 2025

6/10 Okay

Ruth

Traveled with partner
.
Stayed 5 nights in Aug 2025

10/10 Excellent

Bianca

Liked: Cleanliness, staff & service, property conditions & facilities
Nice property
Stayed 3 nights in Jun 2025

4/10 Poor

Muhammad Arif

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The spa was out of order. The rooms are in bad condition. The nathrooms smell all the time. The staff is not so friendly.
Stayed 3 nights in Aug 2025

8/10 Good

Anne

Traveled with partner
Liked: Cleanliness, staff & service, amenities
The swimming pool is very nice, the staff is attentive, it's clean, the property could be modernized.however, I understand as it's very affordable.
Stayed 3 nights in Aug 2025

10/10 Excellent

peyton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was just a few minutes away to walk the beach near by is super clean and has a restaurant you can eat on the beach. There is a club next door that is great as well . Their wasn’t many people staying in the hotel since we came in a Saturday and Monday so we had the pool all the ourselves most the time it was very relaxing .
Stayed 1 night in Aug 2025

6/10 Okay

Shaddrick

Traveled with partner
Liked: Cleanliness
Disliked: Amenities
It was a ok stay air conditioners didn’t work well in either room I had
Stayed 7 nights in Aug 2025

10/10 Excellent

Ileana

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent

Excellence experience 🌟🌟🌟🌟🌟🥰 the personal was very friendly and helpful 👌 ✨️ 👍 i love my room ❤️ thanks guys for now this hotel will be my favorite 😍
Stayed 7 nights in Aug 2025

6/10 Okay

Inayah Jamilah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2025

6/10 Okay

Farhan

Traveled with family and small children, Traveled with family
Liked: Staff & service, amenities
The bathroom ceiling was leaking water constantly. We were told they would fix it in an hour but they could not, then said in another 2 hours, we went outside for lunch and came back after 4 hours, it was still not fixed. We were eventually made to downgrade to a room without jacuzzi and without the immediate infinity pool access on the ground floor. I hope they will refund us as they have promised.
Stayed 2 nights in Aug 2025

4/10 Poor

Brittany

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No hot water the entire stay. Paid for jacuzzi suite and couldn’t even utilize. Staff would enter the room even when being told not to! Very uncomfortable as I was not dressed! Entered without permission on a couple occasions. You will be sharing your stay with bugs also. I was told I would be receiving refund and haven’t received that either.
Stayed 2 nights in Aug 2025

10/10 Excellent

HERBERT, Guatemala

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente ubicación y con acceso a la playa de Cancún.
Stayed 3 nights in Aug 2025

2/10 Terrible

Rosario

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When I went to check out they went to check the room and said that they where missing a hand towel and charged me for it. They accused me of stealing basically. They should take the guest when they go check the room
Stayed 1 night in Aug 2025