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Cyan Cancun Resort & Spa

3.5 star property

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Photo gallery for Cyan Cancun Resort & Spa

Outdoor pool, free cabanas, pool umbrellas
Superior Suite, Balcony, Sea View | Terrace/patio
Beach massages
Restaurant
View from room

Reviews

7.6 out of 10
Good

Popular amenities

  • Bar
  • Housekeeping
$121
includes taxes & fees
Oct 21 - Oct 22

Explore the area

View in a map
Km 20.5, Blvd. Kukulcan, Zona Hotelera Cancun, Cancun, QROO, 77500
  • Place, El Rey Ruins
    ‪19 min walk‬
  • Place, Iberostar Cancun Golf Course
    ‪2 min drive‬
  • Place, Delfines Beach
    ‪2 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪15 min drive‬

Room options

View all photos for Deluxe Room, Sea View

1 bedroom, in-room safe, desk, laptop workspace

Deluxe Room, Sea View

8.0 out of 10
Very good
(61 reviews)
  • 344 sq ft
  • Beach view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Quadruple Room, Sea View

1 bedroom, in-room safe, desk, laptop workspace

Deluxe Quadruple Room, Sea View

7.6 out of 10
Good
(34 reviews)
  • 344 sq ft
  • Sea view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Suite, Sea View

Superior Suite, Sea View | 1 bedroom, in-room safe, desk, laptop workspace

Superior Suite, Sea View

8.2 out of 10
Very good
(20 reviews)
  • 452 sq ft
  • 1 bedroom
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Suite, Balcony, Sea View

Superior Suite, Balcony, Sea View | 1 bedroom, in-room safe, desk, laptop workspace

Superior Suite, Balcony, Sea View

  • 452 sq ft
  • 1 bedroom
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Studio Suite

1 bedroom, in-room safe, desk, laptop workspace

Studio Suite

8.0 out of 10
Very good
(45 reviews)
  • 344 sq ft
  • Lagoon view
  • Sleeps 2
  • 1 King Bed

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About this property

Cyan Cancun Resort & Spa

3.5-star hotel in Zona Hotelera
When you stay at this beach hotel you can enjoy umbrellas, sun loungers, and free beach club on site.
Cyan Cancun Resort & Spa offers 155 air-conditioned accommodations with safes and slippers. 32-inch flat-screen televisions come with cable channels. Bathrooms include showers with rainfall showerheads, and complimentary toiletries.

This Cancun hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include a private beach and an outdoor pool.
Guests can pamper themselves by indulging in the onsite spa services.
Step outside to feel the sun on your face and the sand in your toes on the white sand beach. Spend the day at the beach and work on your tan in the sun loungers (chaise longues) or kick back in the shade with free beach club on site and umbrellas.

The hotel offers a restaurant. Guests can unwind with a drink at one of the hotel's bars, which include a poolside bar and a bar/lounge. Public areas are equipped with complimentary wireless Internet access. This beach hotel also offers an outdoor pool, a garden, and a terrace. Onsite uncovered self parking is complimentary.

Cyan Cancun Resort & Spa has designated areas for smoking.

Cyan Cancun Resort & Spa has a restaurant on site.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free secured, uncovered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • A bar/lounge
  • A poolside bar
  • A restaurant

Things to do

  • Free beach club
  • Outdoor pool

Family friendly

  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Turndown service

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free pool cabanas
  • Garden
  • On a private beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • Spa services

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Elevator (47 inch wide door)
  • Front entrance ramp
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk (47 inches high)

More

  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • Restaurant dining guides

More

  • Air conditioning
  • Desk
  • Electrical adapters
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Mobile key entry
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests will receive an email within 72 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a smoke detector and a security system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Property is also known as

Cyan Cancun Hotel Spa
Cyan Cancun & Spa Cancun
Distinctive Cancun Hotel Spa
Cyan Cancun Resort & Spa Hotel
Cyan Cancun Resort & Spa Cancun
Cyan Cancun Resort & Spa Hotel Cancun

Reviews

Cyan Cancun Resort & Spa Reviews

7.6

Good

8.0/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

7.0/10

Property conditions & facilities

7.8/10

Eco-friendliness
Rating 10 - Excellent. 663 out of 1585 reviews
Rating 8 - Good. 384 out of 1585 reviews
Rating 6 - Okay. 230 out of 1585 reviews
Rating 4 - Poor. 141 out of 1585 reviews
Rating 2 - Terrible. 167 out of 1585 reviews

Reviews

6/10 Okay

Alexus

Liked: Cleanliness
Disliked: Amenities
Food was ok to good!l. If you want adventure tours or to do activities DO NOT BOOK IN THIS HOTEL!!! DO NOT BOOK TOUR /
Stayed 5 nights in Jul 2025

10/10 Excellent

Alejandra

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Amazing views , clean pools ,
Stayed 1 night in Jul 2025

8/10 Good

Albi

Traveled with group
Liked: Cleanliness
The pool and its view are great. The staff team was so well behaved and the services were great.
Stayed 3 nights in Jul 2025

10/10 Excellent

Sandesh

Stayed 1 night in Jul 2025

10/10 Excellent

Sandesh

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great experience
Stayed 1 night in Jul 2025

10/10 Excellent

vikram

Liked: Cleanliness, amenities, property conditions & facilities
Excellent location and good staff. I believe i saved lots of money by not staying in Crystal where sales team is behind you to buy membership and packages. Actually I visited Crystal hotel for one tour during my stay at Cyan. Hence i am comparing both.
Stayed 2 nights in Jul 2025

10/10 Excellent

Juan Manuel

Traveled with group, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
the resort is beautiful nice location the OXXO across the street is perfect, everything was perfect, my room with seaview perfect the elevator excellent the services the people friendly , the infinity swimming pool , 100+
Stayed 4 nights in Jul 2025

8/10 Good

Liam

Liked: Cleanliness, amenities, property conditions & facilities
Nice
Stayed 3 nights in May 2025

10/10 Excellent

Freddy

Stayed 1 night in Jun 2025

10/10 Excellent

Roel Vela

Liked: Cleanliness, staff & service, property conditions & facilities
Hello my frequent travelers friends hope my review can help you choose easier your stays .This was the first time i have used a hotel in cancun with out all included .I really loved it Our stay was amazing my self and my parner Aracely had an amazing stay great service fron the 3 bartender Miguel
Stayed 3 nights in Jul 2025

10/10 Excellent

Harish

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Travel experience

Wonderful experience.good location on the beach friendly service
Stayed 6 nights in Jun 2025

10/10 Excellent

Ubaldo

Liked: Cleanliness, amenities, property conditions & facilities
Very nice front swiming pool
Stayed 3 nights in Jun 2025

6/10 Okay

Yahir Alejandro Rojas

Traveled with partner
Disliked: Staff & service
Na
Stayed 5 nights in Jun 2025

2/10 Terrible

Virginia

Traveled with family
Disliked: Cleanliness, property conditions & facilities
It was very sloppily painted, the door leaked to the outside, the bathroom. Plumbing made weird sounds every seven minutes, and it was overall not pleasing to the eyes. The seaweed was nasty. It made the water look really dirty.
Stayed 2 nights in Jun 2025

10/10 Excellent

Jyothi, Foster City

Liked: Cleanliness, amenities, property conditions & facilities
Room was right on the Gulf/Caribbean sea view. Has a huge balcony to watch morning sun rise. Has an awesome Infiniti pools restaurant on the pool deck. Just that the building looks little dated but being on ocean front the salt water does lot of damage. , understandable. Room is very spacious with nice bathroom. Ac was not working due to thermostat but tampon they fixed it.
Stayed 3 nights in Jun 2025

8/10 Good

Julio

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool was huge and beautiful with the view to the beach.
Stayed 3 nights in Jun 2025

10/10 Excellent

Sahl

Stayed 1 night in Jun 2025

8/10 Good

Noureddine

Liked: Cleanliness, staff & service, amenities
I stayed at this beautiful hotel located in a wonderful area. The staff were extremely friendly, and the service was excellent. However, there are a few things that need improvement. The elevator floor was not appropriate as it appeared worn out and needs to be replaced. Additionally, the air conditioning system worked automatically without allowing us to control it, which sometimes caused the room to feel excessively cold. Overall, the stay was comfortable, and I would love to return.
Stayed 7 nights in Jun 2025

8/10 Good

Anthony

Traveled with family
Liked: Cleanliness, staff & service, amenities
The property is about 15 minutes away from the airport and right in front of the beach. It has a nice size infinity pool. The location it's a little far from where all the clubs and shopping area so you need transportation to get there. There a good restaurants close by. The only negative things that I can say about Cyan Resort is that it needs maintenance like a paint job, inside our room the shower and the bathroom sink were clogged. For the price, it is worth it in my opinion. The majority of the time we were out exploring and going to different activities.
Stayed 5 nights in Jun 2025

10/10 Excellent

Jose De

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable beds, nice swimming pool
Stayed 3 nights in Jun 2025

4/10 Poor

Douglas Gilbert

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel has been neglected. Property is rundown and due for a major renovation. But then again, it’s Cancún, you have to lower your expectations.
Stayed 2 nights in Jun 2025

10/10 Excellent

Marta

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had such a fun vacation. People were very nice. We loved Fernando. The beach was beautiful with such fun waves. The pool was clean and fun.
Stayed 5 nights in Jun 2025

10/10 Excellent

Lawrencia Akua Bruwai

Liked: Cleanliness, staff & service, amenities
I loved everything about this resort. Very peaceful and relaxing. The only problem was the mirror, it had this black stain on it but it was still useful tho
Stayed 5 nights in Jun 2025

10/10 Excellent

Freddy

Stayed 1 night in Jun 2025

10/10 Excellent

Atieh

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We stayed 2 nights in a suite at Cyan Cancún and absolutely loved it. The suite had an ocean-view jacuzzi, and the view was just fantastic! Everything was clean, comfortable, and peaceful. We especially enjoyed the infinity pool, which also had a beautiful sea view. The staff were friendly and professional, and we felt very well taken care of. One thing to note is that the hotel is a bit far from downtown Cancun, but with a car, it’s no problem. We only missed having a balcony in the suite and would’ve loved to have breakfast included. Overall, a relaxing and romantic place to stay – perfect for couples wanting some quiet luxury by the sea.
Stayed 2 nights in Jun 2025