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Cyan Cancun Resort & Spa

3.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Cyan Cancun Resort & Spa

Outdoor pool, free cabanas, pool umbrellas
Superior Suite, Balcony, Sea View | Terrace/patio
Superior Suite, Sea View | In-room safe, desk, laptop workspace, blackout drapes
View from room
Restaurant

Reviews

7.8 out of 10

Good

Popular amenities

  • Bar
  • 24/7 front desk

Explore the area

Map
Km 20.5, Blvd. Kukulcan, Zona Hotelera Cancun, Cancun, QROO, 77500
  • El Rey Ruins
    18 min walk
  • Bogavante Restaurant
    3 min walk
  • Cancun Bus Station ADO
    22 min drive
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    12 min drive

Room options

View all photos for Deluxe Room, Sea View

In-room safe, desk, laptop workspace, blackout drapes

Deluxe Room, Sea View

  • 344 sq ft
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Studio Suite

In-room safe, desk, laptop workspace, blackout drapes

Studio Suite

  • 344 sq ft
  • Lagoon view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Suite, Sea View

Superior Suite, Sea View | In-room safe, desk, laptop workspace, blackout drapes

Superior Suite, Sea View

  • 452 sq ft
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Quadruple Room, Sea View

In-room safe, desk, laptop workspace, blackout drapes

Deluxe Quadruple Room, Sea View

  • 344 sq ft
  • Sea view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Suite, Balcony, Sea View

Superior Suite, Balcony, Sea View | In-room safe, desk, laptop workspace, blackout drapes

Superior Suite, Balcony, Sea View

  • 452 sq ft
  • Sea view
  • Sleeps 2
  • 1 King Bed

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About this property

Cyan Cancun Resort & Spa

3.5-star hotel in Zona Hotelera
When you stay at this beach hotel you can enjoy umbrellas, sun loungers, and free beach club on site.
Cyan Cancun Resort & Spa offers 155 air-conditioned accommodations with safes and slippers. 32-inch flat-screen televisions come with cable channels. Bathrooms include showers with rainfall showerheads, and complimentary toiletries.

This Cancun hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include a private beach and an outdoor pool.
Guests can pamper themselves by indulging in the onsite spa services.
Step outside to feel the sun on your face and the sand in your toes on the white sand beach. Spend the day at the beach and work on your tan in the sun loungers (chaise longues) or kick back in the shade with free beach club on site and umbrellas.

The hotel offers a restaurant. Guests can unwind with a drink at one of the hotel's bars, which include a poolside bar and a bar/lounge. Public areas are equipped with complimentary wireless Internet access. This beach hotel also offers an outdoor pool, a garden, and a terrace. Onsite uncovered self parking is complimentary.

Cyan Cancun Resort & Spa has designated areas for smoking.

Cyan Cancun Resort & Spa has a restaurant on site.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free secured, uncovered self parking on site

Food and drink

  • A bar/lounge
  • A poolside bar
  • A restaurant

Things to do

  • Free beach club
  • Outdoor pool

Family friendly

  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Turndown service

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free pool cabanas
  • Garden
  • On a private beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • Spa services

Accessibility

  • No elevator

More

  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • Restaurant dining guides

More

  • Air conditioning
  • Desk
  • Electrical adapters
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Mobile key entry
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests will receive an email 72 hours before arrival with check-in instructions; front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Service fee: USD 2 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a security system

We should mention

This property does not have elevators

Property is also known as

Cyan Cancun Hotel Spa
Cyan Cancun & Spa Cancun
Distinctive Cancun Hotel Spa
Cyan Cancun Resort & Spa Hotel
Cyan Cancun Resort & Spa Cancun
Cyan Cancun Resort & Spa Hotel Cancun

Cyan Cancun Resort & Spa Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 491 out of 1157 reviews" "
Rating 8 - Good. 299 out of 1157 reviews" "
Rating 6 - Okay. 151 out of 1157 reviews" "
Rating 4 - Poor. 104 out of 1157 reviews" "
Rating 2 - Terrible. 112 out of 1157 reviews" "

8.2/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Edison

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Old hotel. Small room
Stayed 1 night in Jul 2024

6/10 Okay

Luciana, Eatontown

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, amenities
They charged me for dirty towel280 pesos No big deal
Stayed 1 night in Aug 2024

6/10 Okay

Diego

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
I liked that it had a nice cool view of the beach from the pool.
Stayed 6 nights in Sep 2024

2/10 Terrible

Monica L

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I definitely would not book here ever again. The bathroom shower would leak everywhere the whole bathroom will be soaked and wet, When somebody would shower. The balcony would hold water and the floor was very slippery so anytime it would rain. The water would stay there and when I asked to be moved rooms, they told me no they can send somebody to try to fix it, so they’re solution was to tear up tiles in the bathroom to fix the problem and contact the engineer for the balcony. When I originally booked the hotel, it was gonna be just three people. My daughter decided to join us at the end. They made sure they charge me for her even though i booked 2 bed already. When you check out, you have to wait for someone to go Check on the room To make sure the room is in good condition. And when we arrive, our safety lock box didn’t even work so we had to get that changed so we had somebody in our room changing it. our balcony door didn’t even lock properly. When you get there, they explain to you all these things that they will charge extra like makeup stains or your stains the pillow anything like that. we were terrified to even try to even get the room dirty because we didn’t wanna get charged extra. Where are you? Oh, and if you rent a car, there was not enough space for parking so you just randomly leave the car in front of the valet person hopefully it doesn’t get hit by another car.
Stayed 6 nights in Sep 2024

2/10 Terrible

Neha

Disliked: Cleanliness
Horrible experience. Rude staff
Stayed 1 night in Sep 2024

4/10 Poor

Rodrigo

Traveled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Run down. Stayed for an overnight in horrible Cancun. The apartment was superficially cleaned. When I checked the dirt underneath the beds I was disgusted. Great service and food at the restaurant / concierge / staff.
Stayed 1 night in Aug 2024

10/10 Excellent

Felix Aureliano

Stayed 1 night in Jul 2024

10/10 Excellent

Susana

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was amazing, food was delicious, quiet, and excelente aérea
Stayed 4 nights in Aug 2024

6/10 Okay

Jinwoo

Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
It was a great stay, but not worth the amount that i paid for. It would have been nice if there were at least condinments like tea or hot water. I had ti pay for even water
Stayed 3 nights in Aug 2024

4/10 Poor

xavier

Disliked: Cleanliness, property conditions & facilities
This property is NOT worth for what you are paying. Of courses everything in Cancun is expensive, but daily rent of this poor quality property is excessively high when you compare with other hotels in the same zone
Stayed 3 nights in Aug 2024

10/10 Excellent

Miriam

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo muy bien gracias
Stayed 5 nights in Aug 2024

2/10 Terrible

Candace

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I wish I could say I loved this place, but unfortunately I cannot. There were a few lovely staff members but overall, I had an very unpleasant experience. I experienced the same almost unbearable sewage smell coming from the bathroom for all five nights of my trip even after complaining, and the room itself was not very clean. There were random stains on the couch and in the hot tub. I was harassed by the excursions company like literally harassed as I was coming out of my room each morning. I had to refuse them several times. I found ants in my food at the hotel restaurant and was still forced to pay for the item. Some of the staff were very rude. Then to top it all off, they charge me 70 pesos A check out because I left a “stain” on the face towel (like a mascara stain). And when I saw the charge and asked for it to be explained, the man who was checking me out, was extremely rude saying “I told you when you checked in, if you left a stain on the towel, I would charge you”. First, I had never seen that man in my entire stay so he specifically didn’t “tell me” anything. No one told me that if I left a stain on a towel I would be charged. I personally have never heard of such a thing and I think it’s ridiculous. The only redeeming quality about this resort is the infinity pool. I hate to leave bad reviews, but when you have an overwhelmingly bad experience, I feel it’s my duty to warn others not to waste their money. There are plenty of other places up and down the strip that
Stayed 5 nights in Aug 2024

10/10 Excellent

Paloma

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bueno en general
Stayed 3 nights in Aug 2024

8/10 Good

Rene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay at
Stayed 3 nights in Aug 2024

10/10 Excellent

Gabriella

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view of the ocean from the pool was incredible. Oxxo is across the street. Took the bus to the Mercado.
Stayed 3 nights in Jul 2024

8/10 Good

Shanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2024

8/10 Good

Patricia

Traveled with family
Liked: Cleanliness
Stayed 7 nights in Jul 2024

2/10 Terrible

DaSilva

Traveled with partner
Disliked: Staff & service, property conditions & facilities
I Left a dont Disturb sign at the door when i went to the pool, they went in anyways to clean and money from my wallet went missing.
Stayed 3 nights in Aug 2024

6/10 Okay

Carolina

Traveled with group
Disliked: Staff & service
It is a convenient option, relatively close to the airport. The staff was a bit rude and a strong sewer smell in the bathroom
Stayed 1 night in Aug 2024

4/10 Poor

Kenneth

Stayed 7 nights in Feb 2024

8/10 Good

Susana

Stayed 2 nights in Jul 2024

8/10 Good

Leslie

Liked: Staff & service, room comfort
Stayed 4 nights in Jul 2024

4/10 Poor

Ralph

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Initially we thought this would be a good hotel but we quickly realized it was not. There were so many rediculous rules for the 10 people who were there. The staff were in slo motion the entire time. The restaurant was ill prepared. Until 8am you cannot get a coffee if you tried. Every time we tried to spend our money it was a chore. Very uninspiring stay at a below average hotel. In addition you. Annoy swim in front of this hotel because of the rocks
Stayed 1 night in Jul 2024

8/10 Good

Christina

Stayed 2 nights in Jul 2024

8/10 Good

Ana, Cedar Park

Traveled with family
Liked: Cleanliness, staff & service, amenities
Todo muy bien solo nos cobraron algo que no consumimos
Stayed 1 night in Jul 2024