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Cyan Cancun Resort & Spa

3.5 star property

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Photo gallery for Cyan Cancun Resort & Spa

Outdoor pool, free cabanas, pool umbrellas
Superior Suite, Sea View | In-room safe, desk, laptop workspace, blackout drapes
Restaurant
View from room
Superior Suite, Balcony, Sea View | Terrace/patio

Reviews

7.6 out of 10
Good

Popular amenities

  • Bar
  • Housekeeping

Explore the area

Map
Km 20.5, Blvd. Kukulcan, Zona Hotelera Cancun, Cancun, QROO, 77500
  • El Rey Ruins
    ‪18 min walk‬
  • Iberostar Cancun Golf Course
    ‪18 min walk‬
  • Delfines Beach
    ‪2 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪12 min drive‬

Room options

View all photos for Deluxe Room, Sea View

In-room safe, desk, laptop workspace, blackout drapes

Deluxe Room, Sea View

  • 344 sq ft
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Studio Suite

In-room safe, desk, laptop workspace, blackout drapes

Studio Suite

  • 344 sq ft
  • Lagoon view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Suite, Sea View

Superior Suite, Sea View | In-room safe, desk, laptop workspace, blackout drapes

Superior Suite, Sea View

  • 452 sq ft
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Quadruple Room, Sea View

In-room safe, desk, laptop workspace, blackout drapes

Deluxe Quadruple Room, Sea View

  • 344 sq ft
  • Sea view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Suite, Balcony, Sea View

Superior Suite, Balcony, Sea View | In-room safe, desk, laptop workspace, blackout drapes

Superior Suite, Balcony, Sea View

  • 452 sq ft
  • Sea view
  • Sleeps 2
  • 1 King Bed

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About this property

Cyan Cancun Resort & Spa

3.5-star hotel in Zona Hotelera
When you stay at this beach hotel you can enjoy umbrellas, sun loungers, and free beach club on site.
Cyan Cancun Resort & Spa offers 155 air-conditioned accommodations with safes and slippers. 32-inch flat-screen televisions come with cable channels. Bathrooms include showers with rainfall showerheads, and complimentary toiletries.

This Cancun hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include a private beach and an outdoor pool.
Guests can pamper themselves by indulging in the onsite spa services.
Step outside to feel the sun on your face and the sand in your toes on the white sand beach. Spend the day at the beach and work on your tan in the sun loungers (chaise longues) or kick back in the shade with free beach club on site and umbrellas.

The hotel offers a restaurant. Guests can unwind with a drink at one of the hotel's bars, which include a poolside bar and a bar/lounge. Public areas are equipped with complimentary wireless Internet access. This beach hotel also offers an outdoor pool, a garden, and a terrace. Onsite uncovered self parking is complimentary.

Cyan Cancun Resort & Spa has designated areas for smoking.

Cyan Cancun Resort & Spa has a restaurant on site.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free secured, uncovered self parking on site

Food and drink

  • A bar/lounge
  • A poolside bar
  • A restaurant

Things to do

  • Free beach club
  • Outdoor pool

Family friendly

  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Turndown service

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free pool cabanas
  • Garden
  • On a private beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • Spa services

Accessibility

  • No elevator

More

  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • Restaurant dining guides

More

  • Air conditioning
  • Desk
  • Electrical adapters
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Mobile key entry
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests will receive an email 72 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Service fee: USD 2 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a smoke detector and a security system

We should mention

This property does not have elevators

Property is also known as

Cyan Cancun Hotel Spa
Cyan Cancun & Spa Cancun
Distinctive Cancun Hotel Spa
Cyan Cancun Resort & Spa Hotel
Cyan Cancun Resort & Spa Cancun
Cyan Cancun Resort & Spa Hotel Cancun

Cyan Cancun Resort & Spa Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 576 out of 1404 reviews
Rating 8 - Good. 351 out of 1404 reviews
Rating 6 - Okay. 203 out of 1404 reviews
Rating 4 - Poor. 130 out of 1404 reviews
Rating 2 - Terrible. 144 out of 1404 reviews

8.0/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Carolyn

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

6/10 Okay

Fred

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 4 nights in Jan 2025

6/10 Okay

Jose

Disliked: Staff & service, property conditions & facilities, room comfort

ok for the rate

Hotel was ok some area were run down. the shower was not working right.
Stayed 3 nights in Jan 2025

10/10 Excellent

Nubia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gracias unos días muy ricos
Stayed 3 nights in Jan 2025

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was exactly like the picture as described beyond beautiful
Stayed 2 nights in Jan 2025

2/10 Terrible

Miriam

Stayed 1 night in Jan 2025

8/10 Good

Feng

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent swimming pool area. Comfortable place for a couple of days. Next to the beach which is great. There is a convenient store across the street for drinks and snacks. Good Wifi and A/C. 15min taxi from the airport, so if you plan to catch a plane, excllent choice.
Stayed 2 nights in Jan 2025

6/10 Okay

robert

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

It’s the bare minimum

It is one of the cheapest hotels in the area so I can’t expect too much however it’s is a very left alone hotel as in it needs a lot of maintaince
Stayed 1 night in Jan 2025

10/10 Excellent

Jaime, Vancouver

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Place is nice & quiet
Stayed 2 nights in Dec 2024

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, food very expensive for what you get, couple of nice restaurant over the road tho
Stayed 2 nights in Dec 2024

2/10 Terrible

Fawad

Disliked: Staff & service, property conditions & facilities
Disgusting place and needs a lot of work to be done and the staffs need more training and needs to know how to communicate and needs to be more nice.. I’ll not stay there again and I checked out early.
Stayed 4 nights in Jan 2025

10/10 Excellent

Shelley

Traveled with family
Liked: Cleanliness, staff & service, amenities
It was nice and quiet. Super friendly staff. They let us check in early, and held out bags for free the day of checkout. We were able to use the facilities until 7pm—although checkout is at noon! Couple nice places to eat as well as an Oxxo directly across the street. The rooms need a little maintenance—the bathrooms are aging and our shower didn’t work well. The pool always had enough beds available, free towel service, and the beach is excellent. All in all I liked it. I would return.
Stayed 2 nights in Dec 2024

6/10 Okay

Robin

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
The beach and pool were wonderful. The staff were helpful and friendly. The appearance of the resort needs updated. The room has no coffee maker and no microwave. The bathrooms were small with little storage. There are very few restaurants within walking distance. The prices in the hotel for water were high, so the only option was to walk across Kukulkán highway to the OXXO. I am thankful it was there!
Stayed 6 nights in Dec 2024

2/10 Terrible

Scott

Traveled with pets, Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
They took my money did not refund it because I had a service animal certified and they did not care and nowhere on their website. Does it state that they do not accept service animals deserve a refund and I’m disgusted by their behavior.
Stayed 1 night in Jan 2025

8/10 Good

Tabatha

Liked: Cleanliness, staff & service, amenities
The view and the beach was amazing.
Stayed 3 nights in Jan 2025

8/10 Good

Danae

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Dec 2024

10/10 Excellent

Johnny, Lakeville

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great area
Stayed 1 night in Dec 2024

2/10 Terrible

Iveta

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I got a different room type than what I booked (paid for). The front desk told me that it was subject to availability and they did not have such room available. Despite my efforts to resolve that with front desk and expedis support, le issue was left unreaolved. Got a ground floor room with a patio that leads to a swimming pool. It was so close to the pool that we had to keep our blackout curtains closed at all times to have some privacy. Really didn't see a single aunset! The beach was dirty and the security guy around the pool with a baton didn't add to a safety vibe at all. Room was old and require some upgrades and so does the bathroom with no window and no fan. Stay away if you can, it's not your dream vacation place.
Stayed 5 nights in Dec 2024

10/10 Excellent

Andres

Stayed 5 nights in Dec 2024

10/10 Excellent

Tania

Stayed 5 nights in Dec 2024

10/10 Excellent

Pieter

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location. 4.6K bud ride $1 to Bohemian Square restaurant or 1hr walk. Convenience store across the street to get coffee, snacks, water at reasonable price. Nice infinity pool overlooking ocean. Nice staff. Reasonable price. Would stay there again.

6/10 Okay

Murtuza

Traveled with family
Liked: Staff & service, room comfort
Overall good. Bathrooms are in bad shape.
Stayed 6 nights in Dec 2024

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, room comfort

OK but could be better

The location is excellent. Service and cleanness are also remarkable. The lift and other sections into the bedrooms (window's handler, sofa, furnitures) need deep maintenance or apply a refurbish; this would enhance a lot the hotel
Stayed 2 nights in Dec 2024

8/10 Good

Rohinton, Lewisville

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
What we liked : infinity pool and beach right outside, next to Oxxo and good restaurants, convenient bust stop right outside Cyan restaurant good breakfast. Cleaning staff excellent. Wi fi excellent and bathroom good. Staff attentive. Tv good. What we did not like.: Noisy at night even in our room doors closed. Rust on property everywhere. No view and small room assigned to us not like in ad. No ocean view even when we tried to pay to upgrade. Tile floors slippery. No handicap access No meal plan No iron and board
Stayed 3 nights in Dec 2024

10/10 Excellent

Vanessa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The spa had great care and personalized! Traveled with my partner and great prices! Take advantage of a room with a jacuzzi! There is an OXXO right in front and a few other restaurants nearby! Don’t book any other activities online, do it at the hotel! Extra discounts! And bring dollars! They love it :)
Stayed 9 nights in Nov 2024