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Cyan Cancun Resort & Spa

3.5 star property

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Cyan Cancun Resort & Spa

Outdoor pool, free cabanas, pool umbrellas
Superior Suite, Sea View | In-room safe, desk, laptop workspace, blackout drapes
View from room
Superior Suite, Balcony, Sea View | Terrace/patio
Restaurant

Reviews

7.8 out of 10
Good

Popular amenities

  • Bar
  • Housekeeping

Explore the area

Map
Km 20.5, Blvd. Kukulcan, Zona Hotelera Cancun, Cancun, QROO, 77500
  • El Rey Ruins
    ‪18 min walk‬
  • Iberostar Cancun Golf Course
    ‪18 min walk‬
  • Delfines Beach
    ‪2 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪12 min drive‬

Room options

View all photos for Deluxe Room, Sea View

In-room safe, desk, laptop workspace, blackout drapes

Deluxe Room, Sea View

  • 344 sq ft
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Studio Suite

In-room safe, desk, laptop workspace, blackout drapes

Studio Suite

  • 344 sq ft
  • Lagoon view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Suite, Sea View

Superior Suite, Sea View | In-room safe, desk, laptop workspace, blackout drapes

Superior Suite, Sea View

  • 452 sq ft
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Quadruple Room, Sea View

In-room safe, desk, laptop workspace, blackout drapes

Deluxe Quadruple Room, Sea View

  • 344 sq ft
  • Sea view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Suite, Balcony, Sea View

Superior Suite, Balcony, Sea View | In-room safe, desk, laptop workspace, blackout drapes

Superior Suite, Balcony, Sea View

  • 452 sq ft
  • Sea view
  • Sleeps 2
  • 1 King Bed

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About this property

Cyan Cancun Resort & Spa

3.5-star hotel in Zona Hotelera
When you stay at this beach hotel you can enjoy umbrellas, sun loungers, and free beach club on site.
Cyan Cancun Resort & Spa offers 155 air-conditioned accommodations with safes and slippers. 32-inch flat-screen televisions come with cable channels. Bathrooms include showers with rainfall showerheads, and complimentary toiletries.

This Cancun hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include a private beach and an outdoor pool.
Guests can pamper themselves by indulging in the onsite spa services.
Step outside to feel the sun on your face and the sand in your toes on the white sand beach. Spend the day at the beach and work on your tan in the sun loungers (chaise longues) or kick back in the shade with free beach club on site and umbrellas.

The hotel offers a restaurant. Guests can unwind with a drink at one of the hotel's bars, which include a poolside bar and a bar/lounge. Public areas are equipped with complimentary wireless Internet access. This beach hotel also offers an outdoor pool, a garden, and a terrace. Onsite uncovered self parking is complimentary.

Cyan Cancun Resort & Spa has designated areas for smoking.

Cyan Cancun Resort & Spa has a restaurant on site.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free secured, uncovered self parking on site

Food and drink

  • A bar/lounge
  • A poolside bar
  • A restaurant

Things to do

  • Free beach club
  • Outdoor pool

Family friendly

  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Turndown service

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free pool cabanas
  • Garden
  • On a private beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • Spa services

Accessibility

  • No elevator

More

  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • Restaurant dining guides

More

  • Air conditioning
  • Desk
  • Electrical adapters
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Mobile key entry
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests will receive an email 72 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Service fee: USD 2 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a security system

We should mention

This property does not have elevators

Property is also known as

Cyan Cancun Hotel Spa
Cyan Cancun & Spa Cancun
Distinctive Cancun Hotel Spa
Cyan Cancun Resort & Spa Hotel
Cyan Cancun Resort & Spa Cancun
Cyan Cancun Resort & Spa Hotel Cancun

Cyan Cancun Resort & Spa Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 516 out of 1227 reviews" "
Rating 8 - Good. 320 out of 1227 reviews" "
Rating 6 - Okay. 164 out of 1227 reviews" "
Rating 4 - Poor. 109 out of 1227 reviews" "
Rating 2 - Terrible. 118 out of 1227 reviews" "

8.2/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

Sean

Liked: Property conditions & facilities
Ok location for the price limited good service
Stayed 4 nights in Oct 2024

8/10 Good

Angel

Traveled with partner
Liked: Property conditions & facilities
Disliked: Cleanliness
Our property was given to us more than 2 hours late. Check in was at 3 pm and it was 5:15 pm and our room wasn’t ready yet. We found house keeping still cleaning our room and said give us up 5 more minutes. That was very disappointing

10/10 Excellent

Alvaro, DeLand

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
All was very good
Stayed 2 nights in Oct 2024

8/10 Good

Karan

Liked: Cleanliness, staff & service
If you are planning to stay at the resort don't go here but if you are looking place to sleep at night best place to visit
Stayed 7 nights in Oct 2024

2/10 Terrible

Esmeralda

Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The property looks old and not well cared for it needs an update. The sink water took forever to go down as well as the shower the toilet was stained . The room was freezing and if you change the temperature to put it at a higher temp everything would get wet even the floor and the couch .we paid to stay from the 6 to the 12 and we left the place on the 9 we couldn’t even properly charge our phones as only one outlet was not rusted even the lamps were rusted from the humidity. It smelled very humid and was unbareable I got rashes and was itchy and I could breathe properly we even asked for allergy medicine and we were asked if we needed an ambulance again the staff was really nice and helpful and that’s the reason we stayed as long as we did but in the end the room was unbearable and we preferred to lose the money that we paid which we paid in full on arrival than to continue staying there. Again let me reiterate that the staff was amazing.
Stayed 6 nights in Oct 2024

6/10 Okay

Rosa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

10/10 Excellent

Monserat

Stayed 5 nights in Sep 2024

10/10 Excellent

Shawndrika

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
25hr solo trip
It was nice overall. The tacos and pool was excellent
Stayed 1 night in Sep 2024

6/10 Okay

Larissa

Disliked: Room comfort
The place seemed to be run down a little, the pool and beach was beautiful. But the food wasn't the best. Very salty and over cooked. The room had two very small beds and the couch was stained a lot. Bathroom was okay but shower is weird its half open so the water spills out everywhere and makes the floor soaking wet. They fine you if your too loud or if you get makeup on the towels. But overall for a cheap night stay ig wasn't completely terrible. Just not amazing.
Stayed 1 night in Oct 2024

8/10 Good

milton

Liked: Cleanliness
Stayed 1 night in Oct 2024

10/10 Excellent

milton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the ocean view and easy access to the beach.
Stayed 6 nights in Sep 2024

6/10 Okay

James

Traveled with group
Staff are rude and give you stares when out past a certain time. Restaurant waiter lied about the USD to Peso currency price to get us to pay more for the meals. Place was subpar to say the least.
Stayed 1 night in Sep 2024

8/10 Good

Megan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jul 2024

6/10 Okay

arturo

Liked: Cleanliness, staff & service, amenities
First the good , great staff , especially the cleaning ladies , they are truly amazing, comfortable bed , spacious room with a decent view. The pool is great. The bad , the shower sucks , no water pressure, no door in the shower , half the water ended up on the floor , facility is old , the beach is inaccessible because there are huge rocks on the shore.
Stayed 4 nights in Sep 2024

10/10 Excellent

Aaron

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

Claudia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and view everything clean and perfect
Stayed 1 night in Sep 2024

8/10 Good

Edison

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Old hotel. Small room
Stayed 1 night in Jul 2024

6/10 Okay

Luciana, Eatontown

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, amenities
They charged me for dirty towel280 pesos No big deal
Stayed 1 night in Aug 2024

6/10 Okay

Diego

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
I liked that it had a nice cool view of the beach from the pool.
Stayed 6 nights in Sep 2024

2/10 Terrible

Monica L

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I definitely would not book here ever again. The bathroom shower would leak everywhere the whole bathroom will be soaked and wet, When somebody would shower. The balcony would hold water and the floor was very slippery so anytime it would rain. The water would stay there and when I asked to be moved rooms, they told me no they can send somebody to try to fix it, so they’re solution was to tear up tiles in the bathroom to fix the problem and contact the engineer for the balcony. When I originally booked the hotel, it was gonna be just three people. My daughter decided to join us at the end. They made sure they charge me for her even though i booked 2 bed already. When you check out, you have to wait for someone to go Check on the room To make sure the room is in good condition. And when we arrive, our safety lock box didn’t even work so we had to get that changed so we had somebody in our room changing it. our balcony door didn’t even lock properly. When you get there, they explain to you all these things that they will charge extra like makeup stains or your stains the pillow anything like that. we were terrified to even try to even get the room dirty because we didn’t wanna get charged extra. Where are you? Oh, and if you rent a car, there was not enough space for parking so you just randomly leave the car in front of the valet person hopefully it doesn’t get hit by another car.
Stayed 6 nights in Sep 2024

2/10 Terrible

Neha

Disliked: Cleanliness
Horrible experience. Rude staff
Stayed 1 night in Sep 2024

4/10 Poor

Rodrigo

Traveled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Run down. Stayed for an overnight in horrible Cancun. The apartment was superficially cleaned. When I checked the dirt underneath the beds I was disgusted. Great service and food at the restaurant / concierge / staff.
Stayed 1 night in Aug 2024

10/10 Excellent

Felix Aureliano

Stayed 1 night in Jul 2024

10/10 Excellent

Susana

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was amazing, food was delicious, quiet, and excelente aérea
Stayed 4 nights in Aug 2024

6/10 Okay

Jinwoo

Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
It was a great stay, but not worth the amount that i paid for. It would have been nice if there were at least condinments like tea or hot water. I had ti pay for even water
Stayed 3 nights in Aug 2024