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Cyan Cancun Resort & Spa

3.5 star property

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Photo gallery for Cyan Cancun Resort & Spa

Outdoor pool, free cabanas, pool umbrellas
Property video
View from room
Beach massages
Superior Suite, Balcony, Sea View | Terrace/patio

Reviews

7.6 out of 10
Good

Popular amenities

  • Parking included
  • Free WiFi
$104
includes taxes & fees
Jan 7 - Jan 8, 2026

Explore the area

View in a map
Km 20.5, Blvd. Kukulcan, Zona Hotelera Cancun, Cancun, QROO, 77500
  • Place, Iberostar Cancun Golf Course
    ‪14 min walk‬
  • Place, El Rey Ruins
    ‪19 min walk‬
  • Place, Delfines Beach
    ‪3 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪14 min drive‬

Room options

View all photos for Deluxe Room, Sea View

In-room safe, desk, laptop workspace, blackout drapes

Deluxe Room, Sea View

8.0 out of 10
Very good
(63 reviews)
  • 344 sq ft
  • Beach view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Quadruple Room, Sea View

In-room safe, desk, laptop workspace, blackout drapes

Deluxe Quadruple Room, Sea View

7.6 out of 10
Good
(36 reviews)
  • 344 sq ft
  • Sea view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Suite, Sea View

Superior Suite, Sea View | In-room safe, desk, laptop workspace, blackout drapes

Superior Suite, Sea View

8.0 out of 10
Very good
(21 reviews)
  • 452 sq ft
  • 1 bedroom
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Suite, Balcony, Sea View

Superior Suite, Balcony, Sea View | In-room safe, desk, laptop workspace, blackout drapes

Superior Suite, Balcony, Sea View

  • 452 sq ft
  • 1 bedroom
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Studio Suite

In-room safe, desk, laptop workspace, blackout drapes

Studio Suite

8.0 out of 10
Very good
(49 reviews)
  • 344 sq ft
  • Lagoon view
  • Sleeps 2
  • 1 King Bed

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About this property

Cyan Cancun Resort & Spa

3.5-star hotel in Zona Hotelera
When you stay at this beach hotel you can enjoy umbrellas, sun loungers, and free beach club on site.
Cyan Cancun Resort & Spa offers 155 air-conditioned accommodations with safes and slippers. 32-inch flat-screen televisions come with cable channels. Bathrooms include showers with rainfall showerheads, and complimentary toiletries.

This Cancun hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include a private beach and an outdoor pool.
Guests can pamper themselves by indulging in the onsite spa services.
Step outside to feel the sun on your face and the sand in your toes on the white sand beach. Spend the day at the beach and work on your tan in the sun loungers (chaise longues) or kick back in the shade with free beach club on site and umbrellas.

The hotel offers a restaurant. Guests can unwind with a drink at one of the hotel's bars, which include a poolside bar and a bar/lounge. Public areas are equipped with complimentary wireless Internet access. This beach hotel also offers an outdoor pool, a garden, and a terrace. Onsite uncovered self parking is complimentary.

Cyan Cancun Resort & Spa has designated areas for smoking.

Cyan Cancun Resort & Spa has a restaurant on site.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free secured, uncovered self parking on site
  • Limited onsite self parking
  • Wheelchair-accessible parking available

Food and drink

  • A bar/lounge
  • A poolside bar
  • A restaurant

Things to do

  • Free beach club
  • Outdoor pool

Family friendly

  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Turndown service

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free pool cabanas
  • Garden
  • On a private beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • Spa services

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Elevator (47 inch wide door)
  • Front entrance ramp
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk (47 inches high)

More

  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • Restaurant dining guides

More

  • Air conditioning
  • Desk
  • Electrical adapters
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Mobile key entry
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests will receive an email within 72 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Service fee: USD 2 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a smoke detector and a security system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Property is also known as

Cyan Cancun Hotel Spa
Cyan Cancun & Spa Cancun
Distinctive Cancun Hotel Spa
Cyan Cancun Resort & Spa Hotel
Cyan Cancun Resort & Spa Cancun
Cyan Cancun Resort & Spa Hotel Cancun

Cyan Cancun Resort & Spa Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 714 out of 1691 reviews
Rating 8 - Good. 404 out of 1691 reviews
Rating 6 - Okay. 238 out of 1691 reviews
Rating 4 - Poor. 145 out of 1691 reviews
Rating 2 - Terrible. 190 out of 1691 reviews

8.0/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

7.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Sookdaye, South Oropouche

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was truly a wonderful experience. The staff made us feel so comfortable and truly cared for us, which made everything even more special.
Stayed 7 nights in Sep 2025

10/10 Excellent

Rodolfo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second time I stay here. And I will be staying again.
Stayed 2 nights in Sep 2025

6/10 Okay

bulent

Stayed 1 night in Sep 2025

10/10 Excellent

WILMER JOEL RAMOS

Stayed 3 nights in Jul 2025

10/10 Excellent

jaime

Liked: Cleanliness, staff & service, amenities
Ok, yo estuve en el hotel para descansar y por el precio todo estuvo perfecto. El hotel no es el mas nuevo de cancun, pero esta limpio, acogedor, gran alberca, mejor restaurant y esta a unos pasos de la playa, a diferencia de los grandes resorts que tienes que atravesar todo el complejo para llegar a la playa Como dije el hotel cumple las expectativas, pero como dije no es el mas nuevo de cancun, necesita varios trabajos de remodelacion so las fotos probablemente no vayan a tener el.mejor fondo,pero para mi eso fue de menor importancia El servicio del.personal es tan calido como lo es la.mayoria de la gente en cancun, servicial y amable El desayuno que incluye el cuarto no es buffet, y esta muy limitado, si van almorzar mas que fruta y cafe no lo agregen, La comida del resturant es muy rica, no hay gran variedad pero lo que tienen esta muy bien, aparte el hotel tiene dos restuarantes solo al cruzar la calle del hotel, km 19 esta muy bien solo que solo aceptan efectivo pero los desayuno estan muy completos. El otro restaurant es Navios y es genial!!!!! Delicioso y con un menu de primer mundo!!! Puede parecer mas caro, pero para la calidad que te ofrecen esta muy bien Tambien tienes un oxxo cruzando la calle, y es muuuy conveniente El spa del hotel lo use todos los dias que estuve ahi, muy recomendado
Stayed 4 nights in Sep 2025

10/10 Excellent

Jesus

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredible 😲
Stayed 4 nights in Sep 2025

8/10 Good

Celia

Stayed 3 nights in Sep 2025

8/10 Good

Suzie

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It would be 5 stars but the wifi was spotty in the rooms and around the property. Other than that, it was great staying here! Good staff, wonderful food, nice pool with ocean view and attentive staff!!!
Stayed 4 nights in Sep 2025

6/10 Okay

Diashenna

Stayed 3 nights in Sep 2025

6/10 Okay

Crystal

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Arrived 30 before check in, we waited till 3:00 finally got in to our room, (it was the wrong room) requested to be moved then they said no. 15 minutes later they moved us to the 6th floor, room was okay, but I was most definitely NOT ABLE TO SLEEP since it’s right next to the road, next day asked if I can please be moved, the said no, so I then proceeded to call Expedia so that you guys can help me, the front receptionist called me and said “okay yes we can changed you rooms” I thanked her walked up to the “new room” only to leave it crying because the room was so disgusting dirty & hot. I went back downstairs upset & crying because I feel like they did that on purpose, the entire side was empty and they decided to give me the ugliest hottest room & didn’t even care to apologize or offer anything else! Most definitely not recommending this place ever!
Stayed 6 nights in Sep 2025

4/10 Poor

Mayra

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I was given the wrong room upon arrival. I paid for a room with a king sized bed and was given two full sized beds instead. When I was told to come the next day, the staff had a terrible attitude with me and were extremely unfriendly. When I finally got to my room, it looked nothing like the pictures. The whole room was filthy and full of stains on all the furniture. The entire building is old and needs a lot of maintenance. The elevators were rusty and felt unsafe to be in. Overall I had a terrible experience at this establishment and will not be coming again.
Stayed 3 nights in Sep 2025

10/10 Excellent

Boyd

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful views. Good staff.
Stayed 7 nights in Sep 2025

4/10 Poor

Thalia

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Sink in the bathroom gets clogged easily, water drain is slow. Shower area does not have a door that closes, and the bathroom floor gets flooded with water and you have to keep putting towels on the floor after shower to keep the floor dry. Toilet also takes a while to flush, i also heard the other customers complaining about the same thing.
Stayed 3 nights in Aug 2025

10/10 Excellent

Marisol, Chicago

Stayed 5 nights in Sep 2025

10/10 Excellent

Barber

Liked: Cleanliness, staff & service
Location great
Stayed 3 nights in Sep 2025

2/10 Terrible

Pietro

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Lots of noise in bathroom. Hotel was empty and manager would not change the room even tho the hotel was empty
Stayed 1 night in Sep 2025

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
It had an outstanding view and my room was breathtaking. Would definitely go back the people where quick to help.
Stayed 3 nights in Sep 2025

10/10 Excellent

vikramjeet

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place to stay with a nice pool and vast view of sea
Stayed 9 nights in Sep 2025

6/10 Okay

Valentin

Traveled with partner
Liked: Property conditions & facilities
Property had limited dining option and menu. Property seemed too small. One pool with no other option. Like the easy access to the beach. Bartender at the pool was the best.
Stayed 1 night in Sep 2025

6/10 Okay

Mitch

Disliked: Cleanliness, property conditions & facilities, room comfort

Great location, old room

The hotel has a great view, swimming pool, and beach access. The room was outdated, the front lock didn’t work well, and the AC was not cool enough.
Stayed 1 night in Sep 2025

8/10 Good

Yeison

Stayed 5 nights in Sep 2025

10/10 Excellent

Carmen E

Stayed 2 nights in Sep 2025

2/10 Terrible

Caleb Kirkland and Rey Carlos Manantan

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Two week stay-Double jacuzzi flooded the room through crack in floor first day New room-double jacuzzi was tepid to cold with non-functional jets the entire stay Hotel did not allow our family to join us at the restaurant Security stared at guest the whole time during pool use making several women, my partner and myself uncomfortable -partial refund request rejected when Expedia reached out
Stayed 14 nights in Aug 2025

2/10 Terrible

Steven

Stayed 4 nights in Jun 2025

4/10 Poor

Stephen Edward

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The room smelled of mold when i first walked in. There was mold on the a/c vents that the air wasvblowing out. There was mold all alongvthe back of the sofa in the room. Mold was also behind the bathroom door..i have pictures of these complaints if needed. The staff was great. ,butvthe property was invrough shape. The cushion to lay on around pool and on beach are tornvand dont smell good..pool had a weird sheem floating on top of water
Stayed 5 nights in Aug 2025