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Dreams Riviera Cancun Resort & Spa - All Inclusive

4.5 star property
VIP Access

Choose dates to view prices

Photo gallery for Dreams Riviera Cancun Resort & Spa - All Inclusive

Nightclub
Preferred Club Ocean Front Bridal Suite | 1 bedroom, free minibar, in-room safe, desk
Lobby
Outdoor wedding area
Couples treatment rooms, sauna, hot tub, steam room, body treatments

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Pool
  • Hot Tub
  • Room service
  • All inclusive
  • Laundry
$280
includes taxes & fees
Sep 10 - Sep 11

Explore the area

View in a map
Carretera Federal Chetumal Puerto Juárez, Km 324-342 Manzana 1, Lote 3, SM 11, Puerto Morelos, QROO, 77580
  • Puerto Morelos Beach
    ‪3 min walk‬
  • Ojo de Agua Beach
    ‪3 min drive‬
  • Puerto Morelos Town Square
    ‪4 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪26 min drive‬

Room options

View all photos for Premium Deluxe with Plunge Pool Double Beds

Premium Deluxe with Plunge Pool Double Beds | 1 bedroom, free minibar, in-room safe, desk

Premium Deluxe with Plunge Pool Double Beds

8.6 out of 10
Excellent
(13 reviews)
  • 710 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Premium Deluxe Tropical View Double

1 bedroom, free minibar, in-room safe, desk

Premium Deluxe Tropical View Double

8.6 out of 10
Excellent
(21 reviews)
  • 452 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Preferred Club with Plunge Pool King Bed

1 bedroom, free minibar, in-room safe, desk

Preferred Club with Plunge Pool King Bed

  • 538 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Preferred Club Tropical View Double

Preferred Club Tropical View Double | 1 bedroom, free minibar, in-room safe, desk

Preferred Club Tropical View Double

  • Sleeps 4
  • 2 Double Beds

View all photos for Premium Deluxe Double

1 bedroom, free minibar, in-room safe, desk

Premium Deluxe Double

9.0 out of 10
Wonderful
(19 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Preferred Club Ocean View & Pool Front King Bed

Preferred Club Ocean View & Pool Front King Bed | 1 bedroom, free minibar, in-room safe, desk

Preferred Club Ocean View & Pool Front King Bed

  • 560 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Preferred Club Ocean Front Presidential Suite

Preferred Club Ocean Front Presidential Suite | 1 bedroom, free minibar, in-room safe, desk

Preferred Club Ocean Front Presidential Suite

  • 2885 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 5
  • 1 King Bed

View all photos for Preferred Club Ocean View King Bed

1 bedroom, free minibar, in-room safe, desk

Preferred Club Ocean View King Bed

8.8 out of 10
Excellent
(8 reviews)
  • 427 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Preferred Club Ocean Front Honeymoon Suite

1 bedroom, free minibar, in-room safe, desk

Preferred Club Ocean Front Honeymoon Suite

8.0 out of 10
Very good
(3 reviews)
  • 676 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club with Plunge Pool Double Beds

Preferred Club with Plunge Pool Double Beds | 1 bedroom, free minibar, in-room safe, desk

Preferred Club with Plunge Pool Double Beds

7.4 out of 10
Good
(3 reviews)
  • 538 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Premium Deluxe King

1 bedroom, free minibar, in-room safe, desk

Premium Deluxe King

9.4 out of 10
Exceptional
(11 reviews)
  • Sleeps 3
  • 1 King Bed

View all photos for Preferred Club Ocean View Double Beds

1 bedroom, free minibar, in-room safe, desk

Preferred Club Ocean View Double Beds

8.8 out of 10
Excellent
(3 reviews)
  • 443 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Preferred Club Ocean Front Governor Suite

Preferred Club Ocean Front Governor Suite | 1 bedroom, free minibar, in-room safe, desk

Preferred Club Ocean Front Governor Suite

  • 1572 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Premium Deluxe Ocean View Double Beds

1 bedroom, free minibar, in-room safe, desk

Premium Deluxe Ocean View Double Beds

8.8 out of 10
Excellent
(25 reviews)
  • 452 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Premium Deluxe Tropical King

1 bedroom, free minibar, in-room safe, desk

Premium Deluxe Tropical King

9.6 out of 10
Exceptional
(18 reviews)
  • 463 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Deluxe with Plunge Pool King Bed

1 bedroom, free minibar, in-room safe, desk

Premium Deluxe with Plunge Pool King Bed

9.2 out of 10
Wonderful
(15 reviews)
  • 712 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Deluxe Ocean View King Bed

Premium Deluxe Ocean View King Bed | 1 bedroom, free minibar, in-room safe, desk

Premium Deluxe Ocean View King Bed

9.8 out of 10
Exceptional
(20 reviews)
  • 463 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Preferred Club Tropical View King

1 bedroom, free minibar, in-room safe, desk

Preferred Club Tropical View King

  • Sleeps 3
  • 1 King Bed

View all photos for Preferred Club Ocean Front Master Suite

Preferred Club Ocean Front Master Suite | 1 bedroom, free minibar, in-room safe, desk

Preferred Club Ocean Front Master Suite

10.0 out of 10
Exceptional
(1 review)
  • 1206 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Family Suite, Connecting Rooms (Preferred Club)

1 bedroom, free minibar, in-room safe, desk

Family Suite, Connecting Rooms (Preferred Club)

  • 890 sq ft
  • 2 bedrooms
  • Partial ocean view
  • Sleeps 7
  • 1 King Bed and 2 Double Beds

View all photos for Preferred Club Ocean Front Bridal Suite

Preferred Club Ocean Front Bridal Suite | 1 bedroom, free minibar, in-room safe, desk

Preferred Club Ocean Front Bridal Suite

  • 1 bedroom
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Family Suite Premium

1 bedroom, free minibar, in-room safe, desk

Family Suite Premium

  • 890 sq ft
  • 2 bedrooms
  • Sleeps 7
  • 1 King Bed and 2 Double Beds

View all photos for Preferred Club Ocean View & Pool Front Double Beds

Preferred Club Ocean View & Pool Front Double Beds | 1 bedroom, free minibar, in-room safe, desk

Preferred Club Ocean View & Pool Front Double Beds

9.2 out of 10
Wonderful
(7 reviews)
  • 560 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

Similar properties

Exterior

Dreams Jade Resort & Spa - All Inclusive

  • On private beach
  • Pool
  • Hot Tub
  • Breakfast included
4.3 out of 5, Excellent, 1,307 reviews
Dreams Jade Resort & Spa - All Inclusive

About this property

Dreams Riviera Cancun Resort & Spa - All Inclusive

4.5-star Puerto Morelos property walkable to Puerto Morelos Beach
Catch some rays at the beach or spend the day relaxing at Dreams Riviera Cancun Resort & Spa - All Inclusive's full-service spa. Then enjoy a meal at one of the property's 9 restaurants. Housekeeping is available on request.
Dreams Riviera Cancun Resort & Spa - All Inclusive offers 486 accommodations, which are accessible via exterior corridors and feature iPod docking stations and DVD players. Rooms open to balconies or patios. 37-inch plasma televisions come with premium satellite channels. Bathrooms include separate bathtubs and showers with jetted bathtubs, bathrobes, slippers, and complimentary toiletries.

This Puerto Morelos property provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and laptop-compatible safes, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include free minibar items and complimentary bottled water. In-room massages, change of towels, and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

A health club and complimentary bicycles are featured at the property. 3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a waterslide, a hot tub, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Dreams Spa by Pevonia has 12 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include facials, body wraps, and body scrubs. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a hot tub, and a steam room.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Dreams Riviera Cancun Resort & Spa - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Enjoy the umbrellas and sun loungers for a relaxing day at the beach. At Dreams Riviera Cancun Resort & Spa - All Inclusive you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

A complimentary manager's reception is offered each day. Dining is available at one of the property's 9 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Guests can unwind with a drink at one of the property's bars, which include 2 beach bars and 6 bars/lounges. Wireless Internet access is complimentary. This all-inclusive property also offers a complimentary children's club, a children's pool, and a health club. Complimentary self parking and valet parking are available on site.

Dreams Riviera Cancun Resort & Spa - All Inclusive has designated areas for smoking.

A complimentary manager's reception is offered each day.
Bordeaux - This restaurant specializes in French cuisine and serves dinner only.
El Patio - This restaurant specializes in Mexican cuisine and serves dinner only. Open daily.
Himitsu - This restaurant specializes in Asian cuisine and serves dinner only. Reservations are required. Open daily.
Oceana - This seafood restaurant specializes in seafood and serves breakfast, lunch, dinner, and light fare. Open daily.
Portofino - This restaurant specializes in Italian cuisine and serves dinner only. Open daily.
24-hour room service is available.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service (limited menu)
In-room minibar (all beverages included)

Water activities

Kayaking
Snorkeling

Land activities

Bicycling
Soccer
Volleyball

Lessons/classes/games

Aerobics
Cooking
Dancing
Language
Yoga

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site

Food and drink

  • 2 beach bars
  • 6 bars/lounges
  • 9 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • Bordeaux
  • El Patio
  • Himitsu
  • Oceana
  • Portofino

Things to do

  • 3 outdoor pools
  • Archery
  • Beach volleyball
  • Billiards/pool table
  • Boat tours
  • Children's pool
  • Fitness classes
  • Free bicycle rentals
  • Free children's club
  • Full-service spa
  • Health club
  • Hot tub
  • Kayaking
  • Nightclub
  • Parasailing
  • Personal motorized watercraft
  • Pilates classes
  • Sailing
  • Sauna
  • Scuba diving
  • Shopping
  • Snorkeling
  • Steam room
  • TV in common areas
  • Water skiing
  • Waterslide
  • Windsurfing
  • Yoga classes

Family friendly

  • 3 outdoor pools
  • Babysitting (surcharge)
  • Children's pool
  • DVD player
  • Free children's club
  • Free rollaway/extra bed
  • Grocery/convenience store
  • In-room crib
  • Laundry facilities
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Conference center (8,342 square feet of space)
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • On the waterfront
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Full-service spa

  • 12 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot tub
  • Hydrotherapy
  • In-room massages
  • Manicures/pedicures
  • Outdoor treatment areas
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel

More

  • 2 buildings
  • 5 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Built in 2009
  • Comprehensive recycling policy
  • Designated smoking areas
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Free rollaway/extra bed

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Jetted bathtub
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 37-inch plasma TV with premium satellite channels
  • DVD player
  • iPod dock

Food and drink

  • 24-hour room service
  • Free bottled water
  • Free stocked minibar

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Mobile key entry
  • Phone
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Free rollaway/extra beds
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Late check-out is available for a fee (subject to availability)
  • Housekeeping is available for an additional fee

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
Guests under 16 years old are not allowed in the spa
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Dreams Riviera Cancun All Inclusive Puerto Morelos
Dreams Riviera Cancun Puerto Morelos
Dreams Riviera Cancun Inclusi
Dreams Riviera Cancun Resort All Inclusive Puerto Morelos
Dreams Riviera Cancun Hotel Puerto Morelos
Dreams Riviera Cancun Resort Spa
Dreams Riviera Cancun Resort Spa All Inclusive
Dreams Riviera Cancun Resort Spa Optional All Inclusive

Dreams Riviera Cancun Resort & Spa - All Inclusive Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 787 out of 1344 reviews
Rating 8 - Good. 286 out of 1344 reviews
Rating 6 - Okay. 155 out of 1344 reviews
Rating 4 - Poor. 51 out of 1344 reviews
Rating 2 - Terrible. 65 out of 1344 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Daniel

Liked: Staff & service, property conditions & facilities
They were very attentive to us and took care of us.
Stayed 5 nights in Jun 2025

10/10 Excellent

Braya Maria

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Everything was great, the food was delicious, the staff was very friendly and always smiling, the hotel and the rooms were very clean.
Stayed 2 nights in Jun 2025

10/10 Excellent

Karen

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
It was beautiful. The staff was kindness in action. LOVE the waiters and waitresses. A big heartfelt thank you to the man at reception.
Stayed 4 nights in May 2025

10/10 Excellent

Carrie

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super nice, has everything you need, lots of fun and loved it all
Stayed 4 nights in May 2025

8/10 Good

Crusita

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Overall staff was friendly and tried to be helpful.
Stayed 5 nights in May 2025

2/10 Terrible

Luis

Stayed 1 night in May 2025

10/10 Excellent

Richard P.

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excellent resort. We loved the service, the food, the beaches, the restaurants—everything was top-notch. We look forward to returning soon. Thank you for everything. Richard Ron
Stayed 5 nights in May 2025

10/10 Excellent

Neba

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in May 2025

10/10 Excellent

Monique

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was beyond pleasant!! I met a gentleman named Efran who worked at the resort and he went above and beyond with his hospitality!!
Stayed 4 nights in May 2025

6/10 Okay

Jimmy

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
This property isn’t too huge. Everything’s walkable, fairly quiet at night. Food was good. Drinks were typical watered down drinks. Kids loved the kids pool area with slides and other stuff. There were a total of 3 pools. Not many poppin activities going on but some simple, short things at night. Barely saw any bugs at this property. Would recommend to other families.
Stayed 4 nights in Mar 2025

10/10 Excellent

Maria Guadalupe

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I appreciate the variety of activities that the hotel offered.
Stayed 6 nights in May 2025

10/10 Excellent

Michael

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Second time staying with dreams resorts. Beautiful property. Plenty to do for adults and kids. Service was great. Normally find things wrong but have to say no issues. Would recommend.
Stayed 3 nights in May 2025

10/10 Excellent

Nakiya

Stayed 2 nights in May 2025

8/10 Good

Tierra

Stayed 3 nights in May 2025

10/10 Excellent

melissa ann, philadelphia

Traveled with group, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Staff was amazing. and very attentive. It was located in a quite area away from the hustle & bustle. No need to go out of the resort, as everything was conveniently located within the resort.
Stayed 4 nights in May 2025

2/10 Terrible

Scott

Stayed 4 nights in May 2025

10/10 Excellent

Marchelle

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I went to celebrate my birthday and once i get there it was an amazing experience, German in the front desk he was amazing he make sure our stay was the best, I truly appreciate it. Pablo and martin at the oceana restaurant they did awesome both of them made everything incredible with our romantic dinner at the beach. And also Eric at the front desk who offered us the best experience ever. Thank you guys so much we are so pleased we decided to go to dreams riviera. 100% recommended.
Stayed 2 nights in May 2025

10/10 Excellent

Wieslaw

Perfect hotel.
Stayed 7 nights in May 2025

10/10 Excellent

emir

Stayed 5 nights in May 2025

10/10 Excellent

Elizabeth

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We stayed in a plunge pool in the 2 building. It was nice to have your own pool when the sun got too hot. Restaurants were fast and no reservations required. We did have a run in with the fridge not working, but staff diligently tried to fix it. Overall smaller than other dreams resorts, but it is more calm that way
Stayed 5 nights in May 2025

8/10 Good

Otto

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Food, Cleanliness and services were top notch, but I was looking also for a nice beach and it was terrible because of the seaweed.
Stayed 4 nights in May 2025

2/10 Terrible

mons

Traveled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Good: Pools were nice. Rooms were spacious. Bad: everything else. We were in a family unit-2 adjoining rooms. We booked VIP. Check in staff was incompetent and at night, nasty. We kept getting asked why we booked a large room for 2 people..? Right after check in- timeshare guy. This was not a discount vacation- why am i talking to this guy? Alcohol was fake. Concierge was useless. Cabanas are 200 on web and 250 in person. Passport was stolen from room (friend didn't lock it up one day). All that was bad, but the food was inedible. People walked in and out of the buffet. The "restaurants" were eh. All were hot. All had sticky floors and tables. Everyone asked for tips all day. Music blaring in courtyard every night until 11pm The mosquitoes were intense This is the worst experience I've had at an all inclusive. We left early I cannot warn you enough.
Stayed 4 nights in May 2025

10/10 Excellent

nicholas, south san francisco

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 7 nights in May 2025

4/10 Poor

Jose J.

Stayed 7 nights in May 2025

4/10 Poor

Adela, baldwin park

Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
First time at this property and i didn't recommended at all! I booked this hotel because pictures in the website looks amazing and two days before my arrival i called the hotel and i ask to the situation with the zargazo at the beach and they lied me!!! They said no zargazo at all and oh surprise, when i got there, it was no way to go to swim in the beach! Secondy, they offered me an upgrade with the best suites at the property promised me the best of the best, and i was so unhappy to the room service! I keep asking for simple things, like water or a simple juice and fruit everyday in my room and the failed to do it! Food qualyty is really bad, the only thing that saved our trip was the staff, especially the guys at the valet parking, thank you Alfredo for being super nice and helpful with us and the rest of the team!!! I am sorry but i didn't recommend this hotel at all, too expensive for the poor service, you can get a better hotel for the same price!!!!
Stayed 9 nights in May 2025