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Dreams Sands Cancun Resort & Spa - All Inclusive

4.0 star property

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Photo gallery for Dreams Sands Cancun Resort & Spa - All Inclusive

4 outdoor pools, pool umbrellas, sun loungers
Creator video
Lobby
4 outdoor pools, pool umbrellas, sun loungers
Free minibar, in-room safe, desk, laptop workspace

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pet friendly
$315
includes taxes & fees
Dec 7 - Dec 8

Explore the area

View in a map
Cancun, QROO
  • Place, Plaza Caracol Mall
    ‪2 min walk‬
  • Place, Cancun Convention Center
    ‪8 min walk‬
  • Place, Forum Beach
    ‪11 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪32 min drive‬

Room options

View all photos for Deluxe Partial Ocean View King Bed

Free minibar, in-room safe, desk, laptop workspace

Deluxe Partial Ocean View King Bed

7.8 out of 10
Good
(6 reviews)
  • 350 sq ft
  • Partial ocean view
  • Sleeps 3

View all photos for Deluxe Partial Ocean View with Balcony King Bed

Deluxe Partial Ocean View with Balcony King Bed | Free minibar, in-room safe, desk, laptop workspace

Deluxe Partial Ocean View with Balcony King Bed

7.0 out of 10
Good
(18 reviews)
  • 350 sq ft
  • Partial ocean view
  • Sleeps 2

View all photos for Deluxe Ocean Front Double Beds

Free toiletries, hair dryer, bathrobes, slippers

Deluxe Ocean Front Double Beds

8.6 out of 10
Excellent
(13 reviews)
  • 350 sq ft
  • Ocean view
  • Sleeps 4

View all photos for Deluxe Ocean Front with Balcony King Bed

Deluxe Ocean Front with Balcony King Bed | Free minibar, in-room safe, desk, laptop workspace

Deluxe Ocean Front with Balcony King Bed

  • 350 sq ft
  • Ocean view
  • Sleeps 2

View all photos for Preferred Club Ocean Front King Bed

Free minibar, in-room safe, desk, laptop workspace

Preferred Club Ocean Front King Bed

  • 350 sq ft
  • Ocean view
  • Sleeps 4

View all photos for Preferred Club Ocean Front Corner Suite King Bed

42-inch LED TV with cable channels, TV, table tennis

Preferred Club Ocean Front Corner Suite King Bed

  • 480 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Honeymoon Plunge Pool Suite

Preferred Club Honeymoon Plunge Pool Suite | Free minibar, in-room safe, desk, laptop workspace

Preferred Club Honeymoon Plunge Pool Suite

9.4 out of 10
Exceptional
(3 reviews)
  • 350 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Partial Ocean View Double Beds

Free minibar, in-room safe, desk, laptop workspace

Deluxe Partial Ocean View Double Beds

8.2 out of 10
Very good
(23 reviews)
  • 350 sq ft
  • Partial ocean view
  • Sleeps 4

View all photos for Deluxe Ocean Front King Bed

Free minibar, in-room safe, desk, laptop workspace

Deluxe Ocean Front King Bed

8.6 out of 10
Excellent
(22 reviews)
  • 350 sq ft
  • Ocean view
  • Sleeps 3

View all photos for Preferred Club Ocean Front Double Beds

Free minibar, in-room safe, desk, laptop workspace

Preferred Club Ocean Front Double Beds

7.6 out of 10
Good
(8 reviews)
  • 350 sq ft
  • Ocean view
  • Sleeps 4

View all photos for Family Suite

Family Suite | Free minibar, in-room safe, desk, laptop workspace

Family Suite

  • 700 sq ft
  • 1 bedroom
  • Partial ocean view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Preferred Club King Balcony Ocean Front

Preferred Club King Balcony Ocean Front | Free minibar, in-room safe, desk, laptop workspace

Preferred Club King Balcony Ocean Front

  • 350 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Partial Ocean View King

Deluxe Partial Ocean View King | Free minibar, in-room safe, desk, laptop workspace

Deluxe Partial Ocean View King

8.0 out of 10
Very good
(23 reviews)
  • 355 sq ft
  • Partial ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Double Partial Ocean View

Free minibar, in-room safe, desk, laptop workspace

Premium Double Partial Ocean View

8.8 out of 10
Excellent
(3 reviews)
  • 350 sq ft
  • Partial ocean view
  • Sleeps 4
  • 1 Double Bed

View all photos for Premium Double Ocean Front

Free minibar, in-room safe, desk, laptop workspace

Premium Double Ocean Front

8.4 out of 10
Very good
(7 reviews)
  • 350 sq ft
  • Ocean view
  • Sleeps 4
  • 1 Double Bed

View all photos for Premium King Balcony Ocean Front

Free minibar, in-room safe, desk, laptop workspace

Premium King Balcony Ocean Front

8.8 out of 10
Excellent
(17 reviews)
  • 350 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Preferred Club Double Ocean Front

Free minibar, in-room safe, desk, laptop workspace

Premium Preferred Club Double Ocean Front

7.6 out of 10
Good
(11 reviews)
  • 350 sq ft
  • Ocean view
  • Sleeps 4
  • 1 Double Bed

View all photos for Premium Preferred Club King Ocean Front

Free minibar, in-room safe, desk, laptop workspace

Premium Preferred Club King Ocean Front

7.8 out of 10
Good
(7 reviews)
  • 350 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Preferred Club King Balcony Ocean Front

Free minibar, in-room safe, desk, laptop workspace

Premium Preferred Club King Balcony Ocean Front

9.0 out of 10
Wonderful
(9 reviews)
  • 350 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Preferred Club Master Suite

Preferred Club Master Suite | Free minibar, in-room safe, desk, laptop workspace

Preferred Club Master Suite

  • 1033 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Presidential Suite (Presidential)

Presidential Suite (Presidential) | Free minibar, in-room safe, desk, laptop workspace

Presidential Suite (Presidential)

  • 1420 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Preferred Club Double Balcony Ocean Front

Preferred Club Double Balcony Ocean Front | Free minibar, in-room safe, desk, laptop workspace

Preferred Club Double Balcony Ocean Front

10.0 out of 10
Exceptional
(3 reviews)
  • 360 sq ft
  • Ocean view
  • Sleeps 4
  • 1 Double Bed

View all photos for Deluxe Family Connecting Room

Deluxe Family Connecting Room | Free minibar, in-room safe, desk, laptop workspace

Deluxe Family Connecting Room

  • 700 sq ft
  • Partial ocean view
  • Sleeps 6
  • 1 Double Bed

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About this property

Dreams Sands Cancun Resort & Spa - All Inclusive

4-star property in Zona Hotelera
Catch some rays on Dreams Sands Cancun Resort & Spa - All Inclusive's private white sand beach or spend the day relaxing at the full-service spa. Then enjoy a meal at one of the property's 6 restaurants.
Dreams Sands Cancun Resort & Spa - All Inclusive offers 414 air-conditioned accommodations with free minibar items and safes. 42-inch LED televisions come with cable channels. Bathrooms include bathtubs or showers, bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a private beach, a hot tub, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Pevonia has 6 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. The spa is equipped with a sauna and a steam room. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is open daily.
Dreams Sands Cancun Resort & Spa - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Simply walk outside to feel the sun on your face at the white sand beach. At Dreams Sands Cancun Resort & Spa - All Inclusive you can cool off in one of the 4 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Dining is available at one of the property's 6 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Guests can unwind with a drink at one of the property's bars, which include 5 bars/lounges, a beach bar, and a poolside bar. Public areas are equipped with complimentary wireless Internet access. This all-inclusive property also offers a complimentary children's club, a children's pool, and a hot tub. Limited complimentary onsite parking is available on a first-come, first-served basis.

Dreams Sands Cancun Resort & Spa - All Inclusive is a smoke-free property.

World Cafe - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. A children's menu is available.
Portofino - Overlooking the ocean, this fine-dining restaurant specializes in Italian cuisine and serves dinner only. Open daily.
Himitsu - This fine-dining restaurant specializes in Asian cuisine and serves dinner only. Open daily.
Gaucho - This fine-dining restaurant specializes in international cuisine and serves dinner only. Open daily.
El Patio - This fine-dining restaurant specializes in Mexican cuisine and serves dinner only. Open daily.
24-hour room service is available.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

Buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)

Activities and facilities/equipment

All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities

Kayaking
Sailing

Land activities

Fitness facilities
Volleyball

Lessons/classes/games

Aerobics
Cooking
Dancing
Language
Pilates
Water fitness
Yoga

Entertainment

Onsite entertainment and activities
Theme parties

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Area shuttle (surcharge)
  • Free self parking on site
  • Free valet parking on site
  • Limited onsite parking

Food and drink

  • 5 bars/lounges
  • 6 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • El Patio
  • Gaucho
  • Himitsu
  • Portofino
  • World Cafe

Things to do

  • 4 outdoor pools
  • Arcade/game room
  • Beach volleyball
  • Children's pool
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Gym
  • Hot tub
  • Kayaking
  • Sailing
  • Shopping
  • Table tennis
  • Yoga classes

Family friendly

  • 4 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • Grocery/convenience store
  • Lifeguards on site
  • Snack bar/deli
  • Trampoline

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Outdoors

  • Beach towels
  • Beach umbrellas
  • On a private beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 6 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk

More

  • 10 floors
  • 4 buildings
  • At least 80% lighting from LEDs
  • Comprehensive recycling policy
  • Lifeguards
  • No plastic drinking straws
  • Reusable cups
  • Smoking not allowed
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • 42-inch LED TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Desk
  • Desk chair
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 65 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total (up to 22 lbs per pet)
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome

Property payment types

Important information

Optional extras

  • Pet fee: USD 65 per pet, per night
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

A fee for a mandatory New Year's Day gala dinner is included in the total price displayed for stays on January 1
Only registered guests are allowed in the guestrooms
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Cancun Dreams Sands
Cancun Sands Resort
Dreams Cancun Sands
Dreams Resort Cancun
Dreams Sands
Dreams Sands Cancun
Dreams Sands Cancun Resort
Dreams Sands Resort
Dreams Sands Resort Cancun
Sands Cancun
Dreams Sands Cancun Resort Spa All Inclusive
Dreams Sands Cancun Resort Spa
Dreams Sands Cancun Resort All Inclusive
Dreams Sands Resort All Inclusive
Dreams Sands Cancun All Inclusive
Dreams Sands All Inclusive

Dreams Sands Cancun Resort & Spa - All Inclusive Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 769 out of 1529 reviews
Rating 8 - Good. 365 out of 1529 reviews
Rating 6 - Okay. 223 out of 1529 reviews
Rating 4 - Poor. 77 out of 1529 reviews
Rating 2 - Terrible. 95 out of 1529 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Michele

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort was family friendly and had wonderful staff. We would definitely stay here again.
Stayed 5 nights in Jul 2025

4/10 Poor

Leticia

Food was terrible was not what I expected
Stayed 4 nights in Aug 2025

2/10 Terrible

Fnu Sandeep

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was good . Less indian food and facilities for babies
Stayed 4 nights in Aug 2025

8/10 Good

Angelica

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food was good, the beach was great.
Stayed 4 nights in Aug 2025

6/10 Okay

Angel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2025

6/10 Okay

Miguel

Traveled with partner
The Beach Is Really Nice Clean Water Clear also Are Stay Was Good But Me and My Wife have been to a lot of dreams resorts and this one was on the bottom end if we had to compare to the rest Looks like it hasn’t been updated in a while. and Another Thing We didn’t like was all the restaurants don’t have restrooms in them you have to Leave the restaurant and Walk quite some ways to lobby just to use them and the food was Ok they have same thing everyday and There was no spoons in sight had to ask for them every time . The Rooms aren’t sealed that well felt like are room was in the hallway because every sound was so loud couldn’t sleep well at times.
Stayed 3 nights in Aug 2025

10/10 Excellent

Vanessa

Liked: Cleanliness
We thoroughly enjoyed our stay. Everyone was incredibly friendly and welcoming. Highly recommended
Stayed 3 nights in Aug 2025

10/10 Excellent

Aminata

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was amazing!! Staff was amazing! Food was amazing. I highly recommend
Stayed 5 nights in Aug 2025

10/10 Excellent

Dolinda

Traveled with family
Liked: Amenities, property conditions & facilities
We loved this resort, the staff was amazing, Lorena oue concierge was very helpful and attentive to our needs specially with our elderly mothers. Its centrally located to shops and easy walkable. Luis and Jesus, the bartenders we amazing as well. I highly recommend this location.
Stayed 7 nights in Aug 2025

10/10 Excellent

Michelle

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was amazing! Perfect for a week getaway!
Stayed 6 nights in Aug 2025

10/10 Excellent

Faketa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 9 nights in Aug 2025

8/10 Good

Ana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great tiny resort. Swim up bar closed early :-/ … beach is gorgeous but hip deep and not swimmable but you can literally sit in the water with drink. Staff was super friendly.
Stayed 6 nights in Aug 2025

10/10 Excellent

Kelly L, Glen Allen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property with wonderful staff and it smelled wonderful. The property and rooms were kept spotless. The hydro therapy and massage were awesome spa treatments.
Stayed 4 nights in Aug 2025

6/10 Okay

Ana K

Traveled with family and small children
Liked: Cleanliness, staff & service
I don’t usually leave reviews, but I thought this might help the next person. I stayed 5 nights with my family and upgraded to the Preferred Club. The upgrade does have its perks, you get access to an additional breakfast option, a private pool, and premium liquor. The Preferred pool itself is great, as is the bar right next to it. The downside is that we were never able to get loungers at that pool during our entire stay. I’m not sure if people were waking up at 5 a.m. to reserve them, but every day I ended up leaving my things in a corner just to be near the pool. On the positive side, the staff was wonderful, friendly, attentive, and truly made the stay enjoyable. The beach here is also one of the best in Cancun: very clean, with water that’s far more beautiful than at other hotels I’ve visited. That said, the food overall was mediocre, with the only standout being the hibachi restaurant. They also advertise the Preferred Club rooms as “renovated,” but I found mine to be quite dated and not renovated at all. If this was the upgraded option, I can only imagine what the regular rooms look like. Overall, I did make the best of it and had a good vacation, but between the outdated room and the food quality, I don’t think I would return.
Stayed 5 nights in Aug 2025

10/10 Excellent

Shane

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best beach in the hotel zone

I traveled with 2 kids. Excellent location. Most beautiful beach in the area free of sea weed. Turquoise water. Food was tasty. Did not have to book in advance for the restaurants. Room was clean. They also had entertainment / singers/ dancers and a band. Will return.
Stayed 6 nights in Aug 2025

6/10 Okay

Elizabeth

Stayed 3 nights in Jun 2025

10/10 Excellent

Margarita, Temecula

Traveled with family and small children, Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed for a staycation weekend with the family, service was above and beyond our espectarions, true all inclusive service and vas food options for anytime of the day, entertainment was good but I think they can do a little better, other than that the property and service is great!
Stayed 1 night in Aug 2025

10/10 Excellent

Indelisa

Stayed 4 nights in Aug 2025

4/10 Poor

Diann

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Pros: (1) As soon as we entered we were greeted with a warm eucalyptus towel for our hands. (2)We were immediately attended and provided a tour of the premises after having lunch. (3) Food was amazing lots of options and no reservations ahead of time needed. ! (4) Free kayaking and paddle boarding. Cons:(1) Before the “tour” we had to sit thru a sales pitch for about 15 minutes which was annoying. (2) HALF of the beach is for preferred members only and the other half of the beach is full of rocks and very packed. I have never seen a resort make HALF of the beach for folks who pay more. (3) No standard evening entertainment that is expected at resorts. They had a Lilo and Stich movie night, 2 guys singing indoors another night (boring) and on Monday night they had a really good singer BUT in order to get close you had to buy bottles or pay for dinner. They only put 20 chairs for the general non- paying public. (4) No casinos, no clubs nothing to do at night but eat and walk around. (5) Premises are small not much to explore and it felt very divided if you did not pay extra for the preferred packages.
Stayed 3 nights in Aug 2025

10/10 Excellent

Eric

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fun place. Good food. Great beach
Stayed 8 nights in Aug 2025

4/10 Poor

Denise

Liked: Cleanliness
Disliked: Staff & service
Great location, poor food and slow service
Stayed 4 nights in Aug 2025

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service
All of the employees at the facility were absolutely stunning. Customer services, top notch. I’m in the industry myself, and when I get a good customer service. I can appreciate it. I have to say just because of the customer service. I would definitely recommend and stay at this location again truly a dream vacation.
Stayed 3 nights in Aug 2025

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome place and the water is amazing
Stayed 7 nights in Aug 2025

10/10 Excellent

SHABANA EUSTASHA

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall everything was great! I enjoyed my stay. Restaurants needs a little bit more food options eg. asian fusion needs more food on the menu and little more authenticy, guapo grille needs more options for people who don't eat beef. All the other were great. Buffet was excellent selection all day. Drinks at the bars were perfect! Rooms were neat and clean, however it definitely needs updating, furniture were old and a paint job shower heads needs cleaning (mold) spa staff was excellent and service 100%. staff overall were very kind, helpful and accommodating, including the tour service. Overall Very hardworking people.
Stayed 5 nights in Aug 2025

2/10 Terrible

Amber

Traveled with family
Liked: Cleanliness
Disliked: Staff & service
Upon arrival and waiting for our room to be ready as we were changing in the restroom we were discriminated against and falsely accused of something we did not do. The workers came bussing in the restroom as we were changing clothes. A male worker (security) stood in the door while I was attaching my top. I did not feel comfortable at all staying at this resort. The bedding was extremely uncomfortable and staff was rude. I been to Cancún several times and this resort was the first horrible experience. We had reservations and of course a staff member called the room and canceled our reservation. How you pick my room out of the entire resort. I will never stay at this resort again. No one seems to care only kept brushing the real problem off which was discriminatory behaviors. They staff had us going back and fourth from the lobby to the preferred area. No communication between the parties at all. No one knew what was going on. Everything was so unorganized. We had to call for room service 2-3 times in order to get things needed.
Stayed 3 nights in Aug 2025