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Dreams Vista Cancun Golf & Spa Resort - All Inclusive

4.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Dreams Vista Cancun Golf & Spa Resort - All Inclusive

Beach/ocean view
Private beach, white sand, sun loungers, beach umbrellas
Private beach, white sand, sun loungers, beach umbrellas
Balcony view
Exterior

Reviews

8.4 out of 10

Very good

Popular amenities

  • Pet friendly
  • Bar
  • On private beach

Explore the area

Map
Lote I-03 Manzana 12 Supermanzana 84, Cancun, QROO, 77520
  • Ultramar Ferry Puerto Juárez
    19 min walk
  • Gran Puerto Pier
    3 min drive
  • Benito Juarez Municipal Building
    8 min drive
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    28 min drive

Room options

View all photos for Preferred Club Master Suite Ocean Front

Premium bedding, down comforters, Select Comfort beds, free minibar

Preferred Club Master Suite Ocean Front

  • 1206 sq ft
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Preferred Club Honeymoon Suite Ocean View King

Preferred Club Honeymoon Suite Ocean View King | View from room

Preferred Club Honeymoon Suite Ocean View King

  • 602.8 sq ft
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Family Suite Ocean View

Premium bedding, down comforters, Select Comfort beds, free minibar

Deluxe Family Suite Ocean View

  • 958 sq ft
  • Sea view
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

View all photos for Deluxe Golf and Ocean View 2 Queens

Premium bedding, down comforters, Select Comfort beds, free minibar

Deluxe Golf and Ocean View 2 Queens

  • 479 sq ft
  • Sea view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Preferred Club Deluxe Ocean View 2 Queens

Premium bedding, down comforters, Select Comfort beds, free minibar

Preferred Club Deluxe Ocean View 2 Queens

  • 479 sq ft
  • Sea view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Preferred Club Deluxe Ocean View King

Premium bedding, down comforters, Select Comfort beds, free minibar

Preferred Club Deluxe Ocean View King

  • 479 sq ft
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Preferred Club Deluxe Ocean View Plunge Pool 2 Queens

Premium bedding, down comforters, Select Comfort beds, free minibar

Preferred Club Deluxe Ocean View Plunge Pool 2 Queens

  • 533.7 sq ft
  • Sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Preferred Club Deluxe Ocean View Plunge Pool King

Preferred Club Deluxe Ocean View Plunge Pool King | Premium bedding, down comforters, Select Comfort beds, free minibar

Preferred Club Deluxe Ocean View Plunge Pool King

  • 517 sq ft
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Preferred Club Deluxe Family Suite Ocean View

Premium bedding, down comforters, Select Comfort beds, free minibar

Preferred Club Deluxe Family Suite Ocean View

  • 958 sq ft
  • Sea view
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

View all photos for Preferred Club Corner Suite Ocean View King

Preferred Club Corner Suite Ocean View King | Living room | 48-inch flat-screen TV with cable channels, Smart TV, Netflix

Preferred Club Corner Suite Ocean View King

  • 747.2 sq ft
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Family Suite Golf and Ocean View

Premium bedding, down comforters, Select Comfort beds, free minibar

Deluxe Family Suite Golf and Ocean View

  • 958 sq ft
  • Sea view
  • Sleeps 6
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

View all photos for Preferred Club Deluxe Family Suite Ocean View Plunge Pool

Premium bedding, down comforters, Select Comfort beds, free minibar

Preferred Club Deluxe Family Suite Ocean View Plunge Pool

  • 1033 sq ft
  • Sea view
  • Sleeps 6
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

View all photos for Deluxe Ocean View King

Premium bedding, down comforters, Select Comfort beds, free minibar

Deluxe Ocean View King

  • 479 sq ft
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Golf and Ocean View King

Premium bedding, down comforters, Select Comfort beds, free minibar

Deluxe Golf and Ocean View King

  • 479 sq ft
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Preferred Club Master Family Suite Ocean View

48-inch flat-screen TV with cable channels, Smart TV, Netflix

Preferred Club Master Family Suite Ocean View

  • 1685 sq ft
  • Sea view
  • Sleeps 6
  • 1 King Bed, 1 Double Sofa Bed and 2 Queen Beds

View all photos for Deluxe Ocean View 2 Queens

Premium bedding, down comforters, Select Comfort beds, free minibar

Deluxe Ocean View 2 Queens

  • 479 sq ft
  • Sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deal of the Day

Premium bedding, down comforters, Select Comfort beds, free minibar

Deal of the Day

  • 479 sq ft
  • Sea view
  • Sleeps 4
  • 2 Queen Beds OR 1 King Bed and 1 Double Sofa Bed

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About this property

Dreams Vista Cancun Golf & Spa Resort - All Inclusive

4.5-star Cancun property close to Puerto Cancun Golf Course
Spend the day relaxing on Dreams Vista Cancun Golf & Spa Resort - All Inclusive's private white sand beach or at a complimentary water park before returning for a meal at one of the property's 6 restaurants. Change of towels is available on request.
Dreams Vista Cancun Golf & Spa Resort - All Inclusive offers 416 air-conditioned accommodations with free minibar items and laptop-compatible safes. Rooms open to furnished balconies or patios. Select Comfort beds feature down comforters and premium bedding. 48-inch Smart televisions come with cable channels and Netflix. Bathrooms include showers with rainfall showerheads, complimentary toiletries, and hair dryers.

This Cancun property provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and ceiling fans. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

A private beach and a complimentary water park with waterslides are featured at the property. 2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. There are 7 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.
Dreams Vista Cancun Golf & Spa Resort - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Simply walk outside to smell the salt air and watch the ocean waves from the white sand beach. Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with umbrellas. Bring your whole family to Dreams Vista Cancun Golf & Spa Resort - All Inclusive for summer fun including 2 outdoor swimming pools, a complimentary water park, and a complimentary children's club.

Guests can enjoy a complimentary breakfast each morning. Dining is available at one of the property's 6 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Guests can unwind with a drink at one of the property's bars, which include 2 poolside bars and 5 bars/lounges. A computer station is located on site and wireless Internet access is complimentary. This all-inclusive property also offers a children's pool, a fitness center, and a rooftop terrace. Complimentary covered valet parking is available on site.

Dreams Vista Cancun Golf & Spa Resort - All Inclusive is a smoke-free property.

A complimentary buffet breakfast is served each morning between 7:00 AM and 11:30 AM.
Vista Prime Asado - Overlooking the ocean and golf course, this steakhouse specializes in local and international cuisine and serves dinner only. Guests can enjoy drinks at the bar.
Bluewater Grill - Overlooking the ocean, this restaurant specializes in Mediterranean cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open select days.
Himitsu - This theme restaurant specializes in Japanese cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open select days.
Mi Lucrecia - This theme restaurant specializes in Mexican cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open select days.
Portofino - This theme restaurant specializes in Italian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open select days.
24-hour room service is available.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)

Water activities

Kayaking
Sailing

Land activities

Fitness facilities
Volleyball
Kids club

Lessons/classes/games

Aerobics
Bartending
Cooking
Dancing
Water fitness
Yoga

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs
Theme parties

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free covered valet parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:30 AM
  • 2 poolside bars
  • 5 bars/lounges
  • 6 restaurants
  • A beach bar
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Bluewater Grill
  • Himitsu
  • Mi Lucrecia
  • Portofino
  • Vista Prime Asado

Things to do

  • 18-hole adjacent golf course
  • 2 outdoor pools
  • Beach volleyball
  • Beach yoga
  • Billiards/pool table
  • Bingo
  • Children's pool
  • Evening entertainment
  • Free children's club
  • Free water park
  • Games
  • Golf driving range
  • Gym
  • Kayaking
  • Nightclub
  • Optional golf privileges
  • Pro golf lessons
  • Rock climbing
  • Shopping
  • Surfing/bodyboarding
  • TV in common areas
  • Waterslide
  • Wine tasting room

Family friendly

  • 2 outdoor pools
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Free crib
  • Free water park access
  • In-room babysitting (surcharge)
  • Lifeguards on site
  • Snack bar/deli
  • Soundproofed rooms
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 5 meeting rooms
  • Business center
  • Computer station
  • Conference center (8,428 square feet of space)
  • Coworking space

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • On a private beach
  • On the waterfront
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Spa

  • 7 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Sports massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (77 inch wide door)
  • Smooth flooring in room
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible registration desk (35 inches high)
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 16 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Ballroom
  • Banquet hall
  • Built in 2019
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Lifeguards
  • Reception hall
  • Smoke-free property
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free crib
  • Hypo-allergenic bedding
  • Premium bedding
  • Select Comfort mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 48-inch smart TV with cable channels
  • Netflix
  • Streaming services

Food and drink

  • 24-hour room service
  • Free stocked minibar

More

  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 65 per pet (varies based on length of stay)
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total (up to 22 lbs per pet)
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
1 child per adult, up to the age of 3 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Pet fee: USD 65 per pet (varies based on length of stay)
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Parties and events (including family gatherings, birthday parties and weddings) are allowed on site
Long-term renters welcome
Safety features at this property include outdoor lighting

We should mention

Pool access available from 8:00 AM to 8:00 PM
Reservations are required for golf tee times, massage services, and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
A car is not required for transportation to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Sunscape Star Cancun All Inclusive All-inclusive property
Sunscape Star All Inclusive All-inclusive property
Sunscape Star All Inclusive
Sunscape Star Inclusive inclu

Dreams Vista Cancun Golf & Spa Resort - All Inclusive Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 515 out of 920 reviews" "
Rating 8 - Good. 210 out of 920 reviews" "
Rating 6 - Okay. 94 out of 920 reviews" "
Rating 4 - Poor. 46 out of 920 reviews" "
Rating 2 - Terrible. 55 out of 920 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2024

10/10 Excellent

Tina M

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was super clean and the staff was very pleasant and attentive. Beach wasn’t very nice, but the pool was great with a lot of lounge chairs.
Stayed 5 nights in Aug 2024

8/10 Good

Judy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. There wasn’t a lot of food options and the food portions at all restaurants were small and we had to order more food with room service which were also small. The Hibachi restaurant wait line to dine was really long and the food was not good. The miso soup barely had broth in it. There was an unpleasant scent at in the morning which probably came from a brown march pond located next to the resort which you could see from the window.
Stayed 4 nights in Aug 2024

10/10 Excellent

Heather

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 5 nights in Aug 2024

10/10 Excellent

Thuy Duong

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staffs and food options.
Stayed 4 nights in Aug 2024

8/10 Good

Blessing

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
It was a lovely stay. The staff are super polite and accessible. The food & drinks are truly unlimited and good quality. The housekeeping was diligent in ensuring rooms were always clean. There is a swamp near the hotel that produced a lot of mosquitoes which wasn’t fun, but overall an elegant stay.
Stayed 4 nights in Aug 2024

10/10 Excellent

Kaitlyn Dee

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The service in this resort is outstanding they really go above and beyond to make you feel at home. Bartenders like Jose, waiters like Rueben in the Mediterranean restaurant, and the servers at the preferred club bar is the reason I would recommend this resort.
Stayed 7 nights in Aug 2024

6/10 Okay

Hussein, Dearborn

Traveled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities
If you have any allergies this is not the place to go. We specified allergies multiple times yet we had allergens in most of our meals and they had to remake them. Also, we stayed for 7 days and we had an air condition problem in our room all 7 days. The staff was great in addressing the issues but it was very inconvenient for us.
Stayed 7 nights in Aug 2024

10/10 Excellent

Monica

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When I tell you this was an AMAZING experience… that’s an understatement! The food was EXCELLENT! The staff was super friendly, accommodating and just great people . The rooftop pool is breathtaking! Jessica who works at the this area was just amazing! Jose , the bartender at club 360 on the rooftop was SUPER FRIENDLY AND AMAZING! Makes a great cucumber margarita!There is not ONE bad view from the resort ! All the restaurants were wonderful! Highly recommend this resort!! I will definitely BE BACK!! The rooftop pool view is JUST out of this world beautiful!! I could keep going but you get it!!
Stayed 4 nights in Aug 2024

10/10 Excellent

karen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Aug 2024

10/10 Excellent

Michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort was really nice the food was great. And the staff was very helpful. We had stayed in the corner master suite. The room had the most beautiful view of the ocean and golf course. I would like to think Rosa at the preferred check in. She was very accommodating and helpful with any accommodations we needed. Also Now the bartender made our drinks exactly how we wanted them. Top notch! The rooms was very clean but but you can see some of the wear and tear on some cosmetic things at the resort. My stay was amazing and I will highly recommend this resort for an amazing vacation
Stayed 4 nights in Aug 2024

8/10 Good

Bledar

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food needs to get upgraded and the pool activities! The rest is perfect
Stayed 4 nights in Jul 2024

10/10 Excellent

Norman Eugene

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2024

10/10 Excellent

Isaak

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Aug 2024

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfec.
Stayed 3 nights in Aug 2024

10/10 Excellent

Eleazar

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is about 30 min driver from Dt Town but over all great hotel
Stayed 5 nights in Jul 2024

2/10 Terrible

amy

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They only have two restaurants open & it’s not even all day. So much mosquitoes on this property. They have a lagoon here so nothing but mosquito attacking you at night time
Stayed 4 nights in Aug 2024

2/10 Terrible

Latasha

Traveled with family
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
I was given an anniversary special whoch covered 1 paying adult and each child was $4 each. Upon arriving i was informed i needed to pay an additional $380 to accommodate the children or I could not check into the hotel. During this stay I also contracted a bacterial infection from what i believe to be mold in the air conditioner unit and there was visible condensation leaking from the ac unit onto the floor. I was left with laryngitis prior to checking out of the facility and had no voice and a sore throat the remainder of the week. I was also forced into a 90 minute timeshare presentation in which i wasnt comfortable partaking in.
Stayed 2 nights in Jul 2024

10/10 Excellent

Mercedes Rosales

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Service was impeccable. Definitely recommend!
Stayed 7 nights in Aug 2024

8/10 Good

Venus

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall the resort was good, just glad I purchased the preferred option otherwise I would’ve been disappointed not to have access to the rooftop!
Stayed 3 nights in Aug 2024

10/10 Excellent

MEI YIN JACKIE

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I am absolutely super happy with the Dreams Vista service. The whole team at the hotel is superb, so attentive, friendly and made me and my family so welcome. Food options is not good but remarkably excellent. 6 stars service. Will come back for sure. Thank you for making my Cancun vacation such a memorable one!!
Stayed 4 nights in Aug 2024

2/10 Terrible

Alireza

Traveled with family and small children, Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
There are areas that are not permitted for regular guests and every night one of the restaurants are close. So you may lose some facilities during your stay!
Stayed 3 nights in Aug 2024

8/10 Good

Imet

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The music at the pool starts at 7am and the leave blower at the same time wich makes sleeping not as comfortable but other than that everything was great
Stayed 5 nights in Aug 2024

6/10 Okay

MANSI

Traveled with family and small children, Traveled with family
Liked: Cleanliness
Disliked: Amenities
Our stay at Dreams Vista Cancun Resort had mixed experiences over the three nights. Rooms and Service: • The rooms were satisfactory, and the room service was reliable. • However, we faced persistent issues with the sink and bathroom, which clogged continuously throughout our stay, leading to a constant water pool on the floor. -sliding door removed in the bathroom area, no Privacy. -The hot water jacuzzi was never hot. -The drinks were mediocre, and poolside service was lacking. Frequently, our drink orders went unfulfilled, and there was no poolside bar. -The food quality for lunch was below average, with repetitive options each day. -Chips and tostada oil were of poor quality. -The pasta served at lunch was often watered down. -The Tacoria side’s staff was inattentive, and when I requested chairs for an empty table, I was told they couldn’t help, forcing us to arrange our seating. -The food at the Tacoria side was often empty and not refilled, and it was left open, exposing it to hair and bugs. -Evening entertainment was decent. -Poolside games were enjoyable. The elevators with no AC. The lobby bar & rooftop bar were positive,good staff. For a property marketed as five-star, it fell short of even four-star standards. Having previously stayed at Hyatt Ziva, which was an outstanding experience, I expected Dreams Vista Cancun, being a part of the Hyatt brand, to match that level of quality. Unfortunately, it was a disappointment, will not be returning.
Stayed 3 nights in Aug 2024

6/10 Okay

Igor

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
This property has great potential however I will not come back here again. I might not even fly to Cancun anymore because of this stay. There was no AC in most areas of the resort. The beach sand was really hard and when I entered the water a rock cut my foot. There are a lot of rocks in the water. Also you can see past the hammocks something very large floating in the water. The entertainment was boring most nights. Surrounding the hotel was a nasty swamp that smelled awful the moment you left your room. The man in the blue suit that shows everyone a picture of his two sons was extremely rude to us. He is the manager of the UVC, so if he tries to sell you a timeshare know that he is just a hungry shark trying to rope you in. He is not a nice man at all. The food was good but on the last two nights of our stay my wife and I got food poisoning. Imagine taking turns with your wife running to the toilet feeling like your throwing up and have diarrhea back to back. We have been home now for 4 days and we still have stomach pains and diarrhea. The good things about the resort was the spa massage. The kids play room and taste of the food that ultimately sent us to the toilet nonstop.
Stayed 4 nights in Jul 2024