6/10 Okay
Aaron
Traveled with partner
Jun 5, 2025
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The property is beautiful. We enjoyed the restaurants, beach, pool, gym. All very nice. The check in process was frustrating. We were told to wait until 3 to book anything and to get the room number. Then 3 rolled around and nothing was available and they said they wouldn't give us our room card because the room was still being "stocked." We finally got our card at 3:12 (they were being petty with minutes so I will be too). Then we went to go book a massage with the $200 hotel credit they said we had but were told we can only use $40 of the credit at a time on a massage. The massages were really expensive ($250+) so in actuality, there's no hotel credit.
Then we were exhausted so we went back to our room around 9:15 in the evening. Our next door neighbors also came back and were having a huge fight. They were screaming for over an hour and we could hear every word, sniffle, movement they made. The rooms are not sound proof ... at all. We didn't complain, we just turned up the TV and went to sleep when they were done yelling.
We did enjoy our stay so it's not all negative - we love the restaurants + wait staff + beach + beautiful/clean gym.
I think we would choose to stay some place else next time due to check in experience and noisy room though. Spending that much money to be taken advantage of doesn't feel nice.
Aaron
Stayed 1 night in May 2025
