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Emporio Cancun Optional All Inclusive

4.0 star property

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Photo gallery for Emporio Cancun Optional All Inclusive

On the beach, beach towels
3 restaurants, breakfast, lunch, dinner served; international cuisine
3 restaurants, breakfast, lunch, dinner served; international cuisine
Meeting facility
Aerial view

Reviews

8.0 out of 10
Very good

Popular amenities

  • Bar
  • All inclusive
  • Breakfast available
  • Room service
  • Housekeeping
$219
includes taxes & fees
Nov 17 - Nov 18

Explore the area

View in a map
Blvd. Kukulcan, Retorno Gucumatz, Km.17, Lote 49, Segunda Etapa, Zona Htl., Cancun, QROO, 77500
  • Place, Iberostar Cancun Golf Course
    ‪4 min walk‬
  • Place, Delfines Beach
    ‪16 min walk‬
  • Place, Aquaworld
    ‪17 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪45 min drive‬

Room options

View all photos for Deluxe Double Room

View from room

Deluxe Double Room

8.2 out of 10
Very good
(47 reviews)
  • 381 sq ft
  • Resort view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Suite, 1 King Bed with Sofa bed

1 bedroom, in-room safe, iron/ironing board, WiFi

Deluxe Suite, 1 King Bed with Sofa bed

8.8 out of 10
Excellent
(24 reviews)
  • 428 sq ft
  • 1 bedroom
  • Resort view
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Deluxe Double Room, Ocean View

1 bedroom, in-room safe, iron/ironing board, WiFi

Deluxe Double Room, Ocean View

8.6 out of 10
Excellent
(101 reviews)
  • 381 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Suite, 1 King Bed with Sofa bed, Ocean View

Deluxe Suite, 1 King Bed with Sofa bed, Ocean View | View from room

Deluxe Suite, 1 King Bed with Sofa bed, Ocean View

8.8 out of 10
Excellent
(30 reviews)
  • 428 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Deluxe Doble Room Oceanfront

Deluxe Doble Room Oceanfront | 1 bedroom, in-room safe, iron/ironing board, WiFi

Deluxe Doble Room Oceanfront

8.6 out of 10
Excellent
(32 reviews)
  • 381 sq ft
  • Sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Suite, 1 King Bed with Sofa Bed, Oceanfront

1 bedroom, in-room safe, iron/ironing board, WiFi

Deluxe Suite, 1 King Bed with Sofa Bed, Oceanfront

8.4 out of 10
Very good
(26 reviews)
  • 428 sq ft
  • 1 bedroom
  • Sea view
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Swim up Double Oceanfront Only Adults

Swim up Double Oceanfront Only Adults | 1 bedroom, in-room safe, iron/ironing board, WiFi

Swim up Double Oceanfront Only Adults

8.4 out of 10
Very good
(14 reviews)
  • 381 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Swim up King Oceanfront Only Adults

Swim up King Oceanfront Only Adults | 1 bedroom, in-room safe, iron/ironing board, WiFi

Swim up King Oceanfront Only Adults

7.6 out of 10
Good
(15 reviews)
  • 428 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Room Deluxe

1 bedroom, in-room safe, iron/ironing board, WiFi

Room Deluxe

  • 376 sq ft
  • Sleeps 4

View all photos for Suite Deluxe

1 bedroom, in-room safe, iron/ironing board, WiFi

Suite Deluxe

  • 430 sq ft
  • Sleeps 3

View all photos for Room Deluxe with Partial Sea View

1 bedroom, in-room safe, iron/ironing board, WiFi

Room Deluxe with Partial Sea View

  • 376 sq ft
  • Sleeps 4

View all photos for Suite Deluxe with Partial Sea View

1 bedroom, in-room safe, iron/ironing board, WiFi

Suite Deluxe with Partial Sea View

  • 430 sq ft
  • Sleeps 3

View all photos for Super Saver Non Refundable

Super Saver Non Refundable | 1 bedroom, in-room safe, iron/ironing board, WiFi

Super Saver Non Refundable

9.6 out of 10
Exceptional
(4 reviews)
  • 381 sq ft
  • Resort view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room Standard

1 bedroom, in-room safe, iron/ironing board, WiFi

Room Standard

  • 365 sq ft
  • Sleeps 4

View all photos for Room Premium with Ocean View

1 bedroom, in-room safe, iron/ironing board, WiFi

Room Premium with Ocean View

  • 376 sq ft
  • Sleeps 4

View all photos for Room Deluxe with Beach View

1 bedroom, in-room safe, iron/ironing board, WiFi

Room Deluxe with Beach View

  • 376 sq ft
  • Sleeps 4

View all photos for Suite Deluxe with Beach View

1 bedroom, in-room safe, iron/ironing board, WiFi

Suite Deluxe with Beach View

  • 430 sq ft
  • Sleeps 3

View all photos for Suite Premium with Ocean View

1 bedroom, in-room safe, iron/ironing board, WiFi

Suite Premium with Ocean View

  • 430 sq ft
  • Sleeps 3

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About this property

Emporio Cancun Optional All Inclusive

4-star resort in Zona Hotelera
At Emporio Cancun Optional All Inclusive, hit the beach, dine onsite at CúA Culinary Artisans, or enjoy a drink at one of the resort's 2 poolside bars.
Emporio Cancun Optional All Inclusive offers 450 air-conditioned accommodations with safes and coffee/tea makers. Televisions come with cable channels.

In-room wireless Internet access (speed: 25+ Mbps) is available for a surcharge. Additionally, rooms include hair dryers and irons/ironing boards. Housekeeping is provided daily.

3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a waterslide and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include massages.
Some rates at Emporio Cancun Optional All Inclusive are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Emporio Cancun Optional All Inclusive features 3 outdoor swimming pools, a waterslide, a 24-hour fitness center, and a children's pool. Dining is available at one of the resort's 3 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Guests can unwind with a drink at one of the resort's bars, which include 2 poolside bars and a bar/lounge. Public areas are equipped with wireless Internet access (surcharge).

Event facilities measuring 8288 square feet (770 square meters) include conference space. This beach resort also offers spa services, a terrace, and an arcade/game room. Limited complimentary onsite parking is available on a first-come, first-served basis.

Emporio Cancun Optional All Inclusive is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 7:00 AM and noon.
CúA Culinary Artisans - Overlooking the ocean, this restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. A children's menu is available.
Bacoli Trattoria - Overlooking the garden, this restaurant specializes in Italian cuisine and serves dinner only. Reservations are required. Open select days.
Sunset Grill - Overlooking the ocean, this restaurant serves lunch only. Open select days.
Legacy Room - Onsite sports bar. Open daily.
Room service is available.

All inclusive details

All-inclusive room rates at Emporio Cancun Optional All Inclusive are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

Buffet and à la carte meals, snacks, and select beverages included
Dining and beverage availability limited at one or more venues

Property amenities

Internet

  • Available in all rooms: WiFi (surcharge)
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: WiFi (surcharge)

Parking and transportation

  • Free self parking on site
  • Limited onsite parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to noon for a fee: MXN 495 for adults and MXN 320 for children
  • 2 poolside bars
  • 3 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Bacoli Trattoria
  • CúA Culinary Artisans
  • Legacy Room
  • Sunset Grill

Things to do

  • 24-hour gym
  • 3 outdoor pools
  • Arcade/game room
  • Bicycle rentals
  • Billiards/pool table
  • Children's pool
  • Playground
  • Stereo
  • Waterslide

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Children's pool
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 5 meeting rooms
  • 8,288 square feet of conference space

Outdoors

  • Beach towels
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • Massage
  • Spa services

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 12 buildings
  • 9 floors
  • Banquet hall
  • Built in 1983
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 55-inch TV with cable channels

Food and drink

  • Coffee/tea maker
  • Room service

More

  • Air conditioning
  • Eco-friendly toiletries
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
Late check-out fee: MXN 1800

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Children can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MXN 79.20 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately MXN 495 for adults and MXN 320 for children
  • Fee for in-room wireless internet: MXN 0 per day (rates may vary)
  • Fee for wireless internet in public areas: MXN 0 per day (rates may vary)
  • Late check-out fee: MXN 1800 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Pool access available from 8:00 AM to 9:00 PM
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Property is also known as

Cancun Emporio
Emporio Family
Emporio Family Cancun
Emporio Family Suites
Emporio Family Suites Cancun
Emporio Family Suites Condo
Emporio Family Suites Condo Cancun
Emporio Suites Cancun
Emporio Suites Family
Emporio Suites Family Cancun
Emporio Hotel Cancun Condo
Emporio Hotel Condo
Emporio Cancun
Emporio Hotel Cancun
Emporio Hotel Suites Cancun
Emporio Cancun Hotel
Emporio Hotel
Emporio Cancun Resort
Emporio Resort

Emporio Cancun Optional All Inclusive Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 986 out of 2011 reviews
Rating 8 - Good. 417 out of 2011 reviews
Rating 6 - Okay. 275 out of 2011 reviews
Rating 4 - Poor. 146 out of 2011 reviews
Rating 2 - Terrible. 187 out of 2011 reviews

8.4/10

Cleanliness

8.2/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Wakyta

Stayed 2 nights in Aug 2025

2/10 Terrible

Joan

Liked: Cleanliness, staff & service, property conditions & facilities
The air condition does not work It came up three times to try and fix it and it still was pretty hot.
Stayed 4 nights in Jul 2025

4/10 Poor

Daniel

Liked: Staff & service
The food options were terrible…we had to go outside of the resort to find food. The property didn’t have many options for entertainment.
Stayed 4 nights in Jul 2025

10/10 Excellent

Paola

Disliked: Staff & service, property conditions & facilities
Stayed 5 nights in Jul 2025

10/10 Excellent

Agnes

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was overall nice clean and friendly
Stayed 5 nights in Jul 2025

8/10 Good

Bryan

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Rooms not cold enough, need more food access. More amenities to use on the beach.
Stayed 3 nights in Jul 2025

6/10 Okay

Pablo Enrique

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The hotel is good, the food could be better but the Italian restaurant was great. The staff needs to work on customer service, I understand tips are important it felt, no tip every time no food service….
Stayed 2 nights in Jul 2025

6/10 Okay

Anais Cruz

Liked: Cleanliness
Stayed 7 nights in Jul 2025

8/10 Good

Antonio

Traveled with family
Liked: Staff & service, property conditions & facilities
We like that was safe and quiet.
Stayed 11 nights in Jul 2025

4/10 Poor

Melinda

Stayed 6 nights in Jul 2025

2/10 Terrible

Aster

Traveled with family
Liked: Cleanliness, amenities
Disliked: Staff & service
what i didn't like is first the air condition was not working then they didnot want to give us 4 battle water even though we pay for 4 people, we lost one flip flop shoe and also untill we live the fridge was not working. we had unpleasant time staying.
Stayed 5 nights in Jul 2025

10/10 Excellent

Luis Jose

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place with outstanding service. The staff was incredibly kind and attentive, always making sure everything was perfect. I’ll definitely be back!
Stayed 4 nights in Jul 2025

10/10 Excellent

Hugo, Fresno

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place, nice stay, I enjoyed time
Stayed 6 nights in Jul 2025

8/10 Good

Casey

Stayed 5 nights in Jul 2025

10/10 Excellent

Jones Tamar Santos

Great
Stayed 2 nights in Jul 2025

8/10 Good

John

Traveled with family
Liked: Cleanliness, amenities
Large and confusing property where things are far away like the reception area and it’s hard to get pool towels because of the hours. Lobby on 4th floor and all the different buildings kind of hard to get used to. Nice beach with loungers and pool/hot tub is nice but plenty of kids where they were not allowed. Comfortable room. Had an entertaining show one night near the pool area.
Stayed 2 nights in Jul 2025

10/10 Excellent

Isiah

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staff were very kind and friendly, the locals were also very eager to help
Stayed 3 nights in Jul 2025

6/10 Okay

Ma Jennierose

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Stayed 2 nights in Jul 2025

10/10 Excellent

Teddy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

BEST DEAL IN CANCUN!

Amazing resort! Will most definitely be headed back out there! So relaxing, great food, everything you need is on site. The room is so beautifully laid out! I LOVED IT!
Stayed 3 nights in Jul 2025

8/10 Good

Melissa

Liked: Staff & service, amenities
AC not working properly.
Stayed 3 nights in Jul 2025

10/10 Excellent

Rolando, Orlando

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful pools, Great food, spacious rooms and steps away from the beach
Stayed 5 nights in Jul 2025

10/10 Excellent

John J

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Love this property
Stayed 6 nights in Jul 2025

6/10 Okay

Katherine

Traveled with family
Liked: Cleanliness, staff & service
Unfortunately was not aware of construction on site which negated the ocean view
Stayed 5 nights in Jul 2025

10/10 Excellent

Yeni Alejandra

Liked: Cleanliness, staff & service, property conditions & facilities
Sara was so nice and friendly.
Stayed 4 nights in Jul 2025

10/10 Excellent

corey

Traveled with family
Liked: Cleanliness, staff & service, amenities
I do enjoy this place. 3rd time staying here for extended visits. Cons: construction at different areas of resort. I understand there will be upgrades. The construction this year is one of the pools. Work performing all day so it is a bit noisy. I did not come here for the pool however nor do I stay at the resort during the day. This is not a huge deal for me. Steps. Lots and lots of steps. Everywhere. I cannot spell the word steps without walking into another flight of steps. Everywhere. When I go solo to this place, I do not mind. I could however tell that my party I brought became tired of them very quick. Location. So with Emporio, we r is cheaper, but the location is not the best. No quick shopping or great food at quick notice. Again, I do not mind getting an uber, taxi, or walking. The party I brought did however not enjoy shuttling around everytime. Buffet. I never do the all inclusive. I don’t drink and the food is just average. I did not come here for a buffet. I came for local food. The pros: staff is amazing. Clean. Always clean. Staff is always ready to help. Air conditioning is awesome. Beach is great (make sure it is not seaweed season), I will be back next year around the same time. Thank you Emporio!!!!!!
Stayed 6 nights in Jul 2025