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Emporio Cancun Optional All Inclusive

4.0 star property

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Photo gallery for Emporio Cancun Optional All Inclusive

Aerial view
Outdoor pool, open 8:00 AM to 10:00 PM, pool umbrellas, sun loungers
Standard Room | In-room safe, iron/ironing board, WiFi, bed sheets
3 restaurants, breakfast, lunch, dinner served; international cuisine
Deluxe Suite, 1 King Bed with Sofa bed, Ocean View | View from room

Reviews

8.0 out of 10
Very good

Popular amenities

  • Bar
  • All inclusive
  • Breakfast available
  • Room service
  • Housekeeping

Explore the area

Map
Blvd. Kukulcan, Retorno Gucumatz, Km.17, Lote 49, Segunda Etapa, Zona Htl., Cancun, QROO, 77500
  • Iberostar Cancun Golf Course
    ‪7 min walk‬
  • Aquaworld
    ‪16 min walk‬
  • Delfines Beach
    ‪4 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪16 min drive‬

Room options

View all photos for Deluxe Suite, 1 King Bed with Sofa bed

In-room safe, iron/ironing board, WiFi, bed sheets

Deluxe Suite, 1 King Bed with Sofa bed

  • Resort view
  • 428 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Deluxe Suite, 1 King Bed with Sofa bed, Ocean View

Deluxe Suite, 1 King Bed with Sofa bed, Ocean View | View from room

Deluxe Suite, 1 King Bed with Sofa bed, Ocean View

  • Ocean view
  • 428 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Deluxe Double Room, Ocean View

In-room safe, iron/ironing board, WiFi, bed sheets

Deluxe Double Room, Ocean View

  • Ocean view
  • 381 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Doble Room Oceanfront

Deluxe Doble Room Oceanfront | In-room safe, iron/ironing board, WiFi, bed sheets

Deluxe Doble Room Oceanfront

  • Sea view
  • 381 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Suite, 1 King Bed with Sofa Bed, Oceanfront

In-room safe, iron/ironing board, WiFi, bed sheets

Deluxe Suite, 1 King Bed with Sofa Bed, Oceanfront

  • Sea view
  • 428 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Swim up King Oceanfront Only Adults

Swim up King Oceanfront Only Adults | In-room safe, iron/ironing board, WiFi, bed sheets

Swim up King Oceanfront Only Adults

  • 428 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Swim up Double Oceanfront Only Adults

Swim up Double Oceanfront Only Adults | In-room safe, iron/ironing board, WiFi, bed sheets

Swim up Double Oceanfront Only Adults

  • 381 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Double Room

View from room

Deluxe Double Room

  • Resort view
  • 381 sq ft
  • Sleeps 4
  • 2 Double Beds

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About this property

Emporio Cancun Optional All Inclusive

4-star resort in Zona Hotelera
At Emporio Cancun Optional All Inclusive, hit the beach, dine onsite at CúA Culinary Artisans, or enjoy a drink at one of the resort's 2 poolside bars.
Emporio Cancun Optional All Inclusive offers 450 air-conditioned accommodations with safes and coffee/tea makers. Televisions come with cable channels.

In-room wireless Internet access (speed: 25+ Mbps) is available for a surcharge. Additionally, rooms include hair dryers and irons/ironing boards. Housekeeping is provided daily.

An outdoor pool and a children's pool are on site. Other recreational amenities include a waterslide and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include massages.
Some rates at Emporio Cancun Optional All Inclusive are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

In addition to a children's pool and an outdoor pool, Emporio Cancun Optional All Inclusive provides a waterslide and a 24-hour fitness center. Dining is available at one of the resort's 3 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Guests can unwind with a drink at one of the resort's bars, which include 2 poolside bars and a bar/lounge. Public areas are equipped with wireless Internet access (surcharge).

Event facilities measuring 8288 square feet (770 square meters) include conference space. This beach resort also offers spa services, a terrace, and an arcade/game room. Limited complimentary onsite parking is available on a first-come, first-served basis.

Emporio Cancun Optional All Inclusive is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 7:00 AM and noon.
CúA Culinary Artisans - Overlooking the ocean, this restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. A children's menu is available.
Bacoli Trattoria - Overlooking the garden, this restaurant specializes in Italian cuisine and serves dinner only. Reservations are required. Open select days.
Sunset Grill - Overlooking the ocean, this restaurant serves lunch only. Open select days.
Legacy Room - Onsite sports bar. Open daily.
Room service is available.

All inclusive details

All-inclusive room rates at Emporio Cancun Optional All Inclusive are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

Buffet and à la carte meals, snacks, and select beverages included
Dining and beverage availability limited at one or more venues

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: WiFi (surcharge)
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: WiFi (surcharge)

Parking and transportation

  • Free self parking on site
  • Limited onsite parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to noon for a fee: MXN 495 for adults and MXN 320 for children
  • 2 poolside bars
  • 3 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Bacoli Trattoria
  • CúA Culinary Artisans
  • Legacy Room
  • Sunset Grill

Things to do

  • 24-hour gym
  • Arcade/game room
  • Bicycle rentals
  • Billiards/pool table
  • Children's pool
  • Outdoor pool
  • Playground
  • Waterslide

Family friendly

  • Arcade/game room
  • Children's pool
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 5 meeting rooms
  • 8,288 square feet of conference space

Outdoors

  • Beach towels
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • Massage
  • Spa services

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 12 buildings
  • 9 floors
  • Banquet hall
  • Built in 1983
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 55-inch TV with cable channels

Food and drink

  • Coffee/tea maker
  • Room service

More

  • Air conditioning
  • Eco-friendly toiletries
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
Late check-out fee: MXN 1800

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Children can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MXN 79.20 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately MXN 495 for adults and MXN 320 for children
  • Fee for in-room wireless internet: MXN 0 per day (rates may vary)
  • Fee for wireless internet in public areas: MXN 0 per day (rates may vary)
  • Late check-out fee: MXN 1800 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

We should mention

Pool access available from 8:00 AM to 10:00 PM
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Property is also known as

Cancun Emporio
Emporio Family
Emporio Family Cancun
Emporio Family Suites
Emporio Family Suites Cancun
Emporio Family Suites Condo
Emporio Family Suites Condo Cancun
Emporio Suites Cancun
Emporio Suites Family
Emporio Suites Family Cancun
Emporio Hotel Cancun Condo
Emporio Hotel Condo
Emporio Cancun
Emporio Hotel Cancun
Emporio Hotel Suites Cancun
Emporio Cancun Hotel
Emporio Hotel
Emporio Cancun Resort
Emporio Resort

Emporio Cancun Optional All Inclusive Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 791 out of 1664 reviews
Rating 8 - Good. 370 out of 1664 reviews
Rating 6 - Okay. 216 out of 1664 reviews
Rating 4 - Poor. 131 out of 1664 reviews
Rating 2 - Terrible. 156 out of 1664 reviews

8.6/10

Cleanliness

8.0/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Alma

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
NA
Stayed 1 night in Jan 2025

10/10 Excellent

Araceli

Stayed 1 night in Jan 2025

4/10 Poor

Christopher

Disliked: Cleanliness, staff & service, property conditions & facilities
At the time of booking had I had known the building was being renovated I would not have book I woke up to drill Sounds every morning. My toilet never flushed delt with maintenance issues twice in my 4 day stay. Water coming through the roof of lobby area horrible!
Stayed 3 nights in Jan 2025

10/10 Excellent

luis, Lindenhurst

Liked: Cleanliness, amenities, property conditions & facilities
Great place
Stayed 3 nights in Jan 2025

6/10 Okay

Tamara

Stayed 2 nights in Jan 2025

6/10 Okay

Rhonda

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is average. Staff was nice. Pool area was nice and clean. Food was decent
Stayed 4 nights in Jan 2025

4/10 Poor

Madilyn

Key cards open all hotel rooms
Our check in was incredibly long—it took an hour and a half. This was not because there was a long line—there were only five families ahead of us—it was because the service at the front desk was incredibly slow. After we were given our room keys, we accidentally went to the wrong room (that was our mistake). But to our shock (and to the shock of the person in the room), our room keys still opened the hotel room that was not ours. Luckily we did not disturb anything private. Once we got into our correct room, we were dismayed to find the toilet broken. All that said, the location on the beach front was beautiful, and the staff were always friendly. Would not recommend this hotel if you care about security as any hotel guest apparently can access your room.
Stayed 6 nights in Jan 2025

4/10 Poor

Brandon

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
“All inclusive” is not all inclusive at this location. Room service is $17 USD per order. Reception ignores incoming phone calls, dinner buffet is disgusting. Kids touching everything and putting it back, and very poor quality food. Stay away from this if you want a 5 star experience.
Stayed 1 night in Jan 2025

6/10 Okay

Tabatha, saginaw

Traveled with family
Liked: Cleanliness, staff & service
Check in was terrible. Took about 1hpur and 40 minutes. We paid $32 US dollars for each of us for breakfast and the food quality was poor and the buffet area was constantly empty as they couldn’t put enough food out for everybody. The pool was great just don’t order the food. The view from our bedroom was amazing and the beach too. They definitely have to improve in some areas!!!!
Stayed 7 nights in Jan 2025

8/10 Good

Kyra

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We moved from the Hilton to this property and I liked it better as it is quieter as a whole and felt calmer. The room we had was right on the beach so it was fabulous. Inside was nice. The blanket was so thin though. We asked for additional ones and they didn't have enough available so we were chilly in the night. There was a large area outside on the property that is blocked off in the middle so if felt under construction (thankfully no noise from it while we were there). The restaurant was nice with views of the ocean.
Stayed 2 nights in Jan 2025

10/10 Excellent

Wendy, Philadelphia

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The view
Stayed 3 nights in Dec 2024

10/10 Excellent

Kelly

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property offers many pools and areas to relax, so never feels crowded. Checking in took quite some time but we showed up at 3:30 and checking was at 3:00 p.m. in lieu of this they upgraded our room which offered a beautiful view.
Stayed 2 nights in Jan 2025

4/10 Poor

Ismael

Stayed 4 nights in Jan 2025

10/10 Excellent

Nayarith

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The long line waiting to check in
Stayed 5 nights in Jan 2025

8/10 Good

Edith Janeth Corona

I spent a lot of day and they didn’t give me a ocean view
Stayed 6 nights in Dec 2024

10/10 Excellent

Librado

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Buffets are amazing a little costly though
Was amazing, BUT our flights were changed and we had paid for bfast and asked to be changed for dinner and they would not accommodate! We lost over $250.00 because we booked through you and not them! We ended up paying for the buffet dinner and it was delicious, lots to choose from. Kids loved the options. We loved the ocean views from our room. There is laundry service!
Beach is Beautiful
Gorgeous view
Stayed 1 night in Dec 2024

6/10 Okay

Anastasiia

Traveled with family and small children
Liked: Cleanliness
Disliked: Staff & service
The main drawback is the very long check-in. We waited for 40 minutes to check in, and then another half an hour to get the keys. Also long lines to get into the restaurant all-inclusive at any time. It is completely inconvenient with a stroller, there are stairs everywhere.
Stayed 1 night in Jan 2025

6/10 Okay

Jany

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

4/10 Poor

Tabatha, saginaw

Traveled with family
Liked: Cleanliness, amenities
Check in took over 1 hour and 40 minutes. Food is terrible. We paid $32 dollars for a breakfast buffet that taste like boxed food and the buffet area is always empty as they don’t put enough food out for all the guests. There is no resort activities at all even though they advertise for pool activities and shows but there is nothings happening. Staff is nice and the view from our home was beautiful.
Stayed 4 nights in Jan 2025

6/10 Okay

JULIANO, HARRISON

Traveled with family
Liked: Staff & service
I feel that the pictures on Expedia does not give a true picture of the place, extremely small reception, always crowded, the girls that work doing the check-in although very polite, don't seem to be able to resolve any problems out of the ordinary. Lots of stairs in the property, not enough beach chairs with umbrellas at the beach, also there is no employees assigned to help people with chairs and umbrellas like in most resorts. There was a big part of the permanent umbrellas that were reserved for the hotel "owners", which it was ridiculous, taking into account all the guests that couldn't get a chair with an umbrella. Although most of the people that work at the hotel were very friendly, I would not stay there again.
Stayed 7 nights in Dec 2024

6/10 Okay

Xiang

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Very long check in time
Stayed 3 nights in Jan 2025

10/10 Excellent

Ko

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything Was Nice.
Stayed 3 nights in Dec 2024

10/10 Excellent

Kamaldeep

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very amazing
Stayed 3 nights in Jan 2025

2/10 Terrible

Marjorie

Traveled with family
I like the room that we were transferred on our 2nd day but on our first night terrible experience initially with the check in process. Was ignored for 15 mins specifically the lady named Cynthia Huerta considering we came from a tiring trip and very hungry. She’s just sitting there with no client to attend, until Leslie was available to assist us after assisting another client, but when Leslie was abiut to help us, she keeps on chatting with her that resulted in our delay to check in , and the restaurant was already close that time. The buffet at the roof top serve the worst food ever. The manager was very nice in moving us from a very disgusting room H-505 to L-208
Stayed 7 nights in Dec 2024

6/10 Okay

Scott

Traveled with family
Liked: Cleanliness, staff & service
Likes: Sea view, close to restaurants, ferry. Staff is friendly. Dislikes: "Kitchen" is just a mini fridge and microwave with a few sparse dishes. VERY noisy. Pool is freezing. Rooms are extremely dark. Very utilitarian.
Stayed 1 night in Dec 2024