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Emporio Cancun Optional All Inclusive

4.0 star property

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Photo gallery for Emporio Cancun Optional All Inclusive

Front of property
Outdoor pool, open 8:00 AM to 10:00 PM, pool umbrellas, sun loungers
Standard Room | In-room safe, iron/ironing board, WiFi, bed sheets
3 restaurants, breakfast, lunch, dinner served; international cuisine
Deluxe Suite, 1 King Bed with Sofa bed, Ocean View | View from room

Reviews

8.0 out of 10
Very good

Popular amenities

  • Bar
  • All inclusive
  • Breakfast available
  • Room service
  • Housekeeping

Explore the area

Map
Blvd. Kukulcan, Retorno Gucumatz, Km.17, Lote 49, Segunda Etapa, Zona Htl., Cancun, QROO, 77500
  • Maya Museum of Cancun
    ‪1 min walk‬
  • Iberostar Cancun Golf Course
    ‪7 min walk‬
  • Delfines Beach
    ‪4 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪16 min drive‬

Room options

View all photos for Deluxe Suite, 1 King Bed with Sofa bed

In-room safe, iron/ironing board, WiFi, bed sheets

Deluxe Suite, 1 King Bed with Sofa bed

  • Resort view
  • 428 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Deluxe Suite, 1 King Bed with Sofa bed, Ocean View

Deluxe Suite, 1 King Bed with Sofa bed, Ocean View | View from room

Deluxe Suite, 1 King Bed with Sofa bed, Ocean View

  • Ocean view
  • 428 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Deluxe Double Room, Ocean View

In-room safe, iron/ironing board, WiFi, bed sheets

Deluxe Double Room, Ocean View

  • Ocean view
  • 381 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Doble Room Oceanfront

Deluxe Doble Room Oceanfront | In-room safe, iron/ironing board, WiFi, bed sheets

Deluxe Doble Room Oceanfront

  • Sea view
  • 381 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Suite, 1 King Bed with Sofa Bed, Oceanfront

In-room safe, iron/ironing board, WiFi, bed sheets

Deluxe Suite, 1 King Bed with Sofa Bed, Oceanfront

  • Sea view
  • 428 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Swim up King Oceanfront Only Adults

Swim up King Oceanfront Only Adults | In-room safe, iron/ironing board, WiFi, bed sheets

Swim up King Oceanfront Only Adults

  • 428 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Swim up Double Oceanfront Only Adults

Swim up Double Oceanfront Only Adults | In-room safe, iron/ironing board, WiFi, bed sheets

Swim up Double Oceanfront Only Adults

  • 381 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Double Room

View from room

Deluxe Double Room

  • Resort view
  • 381 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Room Premium With Ocean View

In-room safe, iron/ironing board, WiFi, bed sheets

Room Premium With Ocean View

  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite Deluxe With Beach View

In-room safe, iron/ironing board, WiFi, bed sheets

Suite Deluxe With Beach View

  • Beach view
  • Sleeps 3
  • 1 Twin Sofa Bed and 1 King Bed

View all photos for Room Deluxe

In-room safe, iron/ironing board, WiFi, bed sheets

Room Deluxe

  • Sleeps 4
  • 2 Double Beds

View all photos for Room Deluxe With Beach View

In-room safe, iron/ironing board, WiFi, bed sheets

Room Deluxe With Beach View

  • Beach view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room Deluxe With Partial Sea View

In-room safe, iron/ironing board, WiFi, bed sheets

Room Deluxe With Partial Sea View

  • Partial sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite Premium With Ocean View

In-room safe, iron/ironing board, WiFi, bed sheets

Suite Premium With Ocean View

  • Ocean view
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

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About this property

Emporio Cancun Optional All Inclusive

4-star resort in Zona Hotelera
At Emporio Cancun Optional All Inclusive, hit the beach, dine onsite at CúA Culinary Artisans, or enjoy a drink at one of the resort's 2 poolside bars.
Emporio Cancun Optional All Inclusive offers 450 air-conditioned accommodations with safes and coffee/tea makers. Televisions come with cable channels.

In-room wireless Internet access (speed: 25+ Mbps) is available for a surcharge. Additionally, rooms include hair dryers and irons/ironing boards. Housekeeping is provided daily.

An outdoor pool and a children's pool are on site. Other recreational amenities include a waterslide and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include massages.
Some rates at Emporio Cancun Optional All Inclusive are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

In addition to a children's pool and an outdoor pool, Emporio Cancun Optional All Inclusive provides a waterslide and a 24-hour fitness center. Dining is available at one of the resort's 3 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Guests can unwind with a drink at one of the resort's bars, which include 2 poolside bars and a bar/lounge. Public areas are equipped with wireless Internet access (surcharge).

Event facilities measuring 8288 square feet (770 square meters) include conference space. This beach resort also offers spa services, a terrace, and an arcade/game room. Limited complimentary onsite parking is available on a first-come, first-served basis.

Emporio Cancun Optional All Inclusive is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 7:00 AM and noon.
CúA Culinary Artisans - Overlooking the ocean, this restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. A children's menu is available.
Bacoli Trattoria - Overlooking the garden, this restaurant specializes in Italian cuisine and serves dinner only. Reservations are required. Open select days.
Sunset Grill - Overlooking the ocean, this restaurant serves lunch only. Open select days.
Legacy Room - Onsite sports bar. Open daily.
Room service is available.

All inclusive details

All-inclusive room rates at Emporio Cancun Optional All Inclusive are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

Buffet and à la carte meals, snacks, and select beverages included
Dining and beverage availability limited at one or more venues

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: WiFi (surcharge)
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: WiFi (surcharge)

Parking and transportation

  • Free self parking on site
  • Limited onsite parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available for a fee: MXN 495 for adults and MXN 320 for children
  • 2 poolside bars
  • 3 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Bacoli Trattoria
  • CúA Culinary Artisans
  • Legacy Room
  • Sunset Grill

Things to do

  • 24-hour gym
  • Arcade/game room
  • Bicycle rentals
  • Billiards/pool table
  • Children's pool
  • Outdoor pool
  • Playground
  • Waterslide

Family friendly

  • Arcade/game room
  • Children's pool
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 5 meeting rooms
  • 8,288 square feet of conference space

Outdoors

  • Beach towels
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • Massage
  • Spa services

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 12 buildings
  • 9 floors
  • Banquet hall
  • Built in 1983
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 55-inch TV with cable channels

Food and drink

  • Coffee/tea maker
  • Room service

More

  • Air conditioning
  • Eco-friendly toiletries
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
Late check-out fee: MXN 1800

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Children can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MXN 79.20 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately MXN 495 for adults and MXN 320 for children
  • Fee for in-room wireless internet: MXN 0 per day (rates may vary)
  • Fee for wireless internet in public areas: MXN 0 per day (rates may vary)
  • Late check-out fee: MXN 1800 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

We should mention

Pool access available from 8:00 AM to 10:00 PM
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Property is also known as

Cancun Emporio
Emporio Family
Emporio Family Cancun
Emporio Family Suites
Emporio Family Suites Cancun
Emporio Family Suites Condo
Emporio Family Suites Condo Cancun
Emporio Suites Cancun
Emporio Suites Family
Emporio Suites Family Cancun
Emporio Hotel Cancun Condo
Emporio Hotel Condo
Emporio Cancun
Emporio Hotel Cancun
Emporio Hotel Suites Cancun
Emporio Cancun Hotel
Emporio Hotel
Emporio Cancun Resort
Emporio Resort

Emporio Cancun Optional All Inclusive Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 820 out of 1713 reviews
Rating 8 - Good. 382 out of 1713 reviews
Rating 6 - Okay. 226 out of 1713 reviews
Rating 4 - Poor. 131 out of 1713 reviews
Rating 2 - Terrible. 154 out of 1713 reviews

8.6/10

Cleanliness

8.2/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Miles

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Feb 2025

2/10 Terrible

Daniel, Patterson

Traveled with partner
Disliked: Cleanliness, staff & service, amenities
In my opinion, there should not be any "Optional all inclusive" First time we run into this after 24 yrs traveling to Cancun. We went out every night for dinner, less expensive than the cost for all inclusive. First time ever I'm told "the bar is closed for inventory" in the middle of the afternoon. This took place at the adults pool. Will not be returning or recommending this place ever.
Stayed 3 nights in Feb 2025

6/10 Okay

Theresa

Traveled with group
Liked: Staff & service
Stayed 3 nights in Feb 2025

6/10 Okay

Reaz

City view isn’t what they described and broken windows
Stayed 3 nights in Jan 2025

10/10 Excellent

Leslie

Stayed 2 nights in Feb 2025

10/10 Excellent

Angel

Liked: Cleanliness, staff & service, property conditions & facilities
Great service
Stayed 4 nights in Jan 2025

10/10 Excellent

michael

The pools and beach were amazing. I wish there was more food choices if you didn’t get the all inclusive
Stayed 4 nights in Feb 2025

8/10 Good

Luis Enrique

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beach front Property, great view's, excellent food and friendly staff. The room was clean and smell good.
Stayed 7 nights in Jan 2025

8/10 Good

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities
It was clean.
Stayed 7 nights in Jan 2025

10/10 Excellent

pat edward

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 7 nights in Jan 2025

10/10 Excellent

Brett

Liked: Cleanliness, staff & service
Stayed 2 nights in Jan 2025

10/10 Excellent

Cory

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My families entire experience was wonderful. Shout out Ari and Jazmin for taking care of us play the pool everyday with our 8month old baby who absolutely loved his first ever vacation. Would recommend to anyone, just be prepared to get your steps in as there is a lot of elevation to get to the beach/back to your room. All in all, we will be back!
Stayed 5 nights in Jan 2025

6/10 Okay

Manan

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2025

10/10 Excellent

Showki

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a nice place
Stayed 4 nights in Jan 2025

10/10 Excellent

irfan

Liked: Cleanliness, staff & service, property conditions & facilities
It is nice hotel. Food is great. They have many options. Clean nice rooms.
Stayed 4 nights in Jan 2025

10/10 Excellent

Jennifer

Stayed 5 nights in Jan 2025

6/10 Okay

LORENA

Liked: Cleanliness, staff & service
Stayed 7 nights in Jan 2025

10/10 Excellent

Eric J

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good hotel for the buck

This is our fourth visit to Emporio. It isn't a very strong hotel on client service, basic training. But this hotel has always tries to improve the infranstructure. The prices compared to other hotels with american brands/franchises are not insane. The food and CUA is fine, but not great. The other restaurants are way better quality, specially Baciolli. Service at the beach is good during a few hours a day, but generally speaking is quite variable from year to year. I did not rent a car, but it is quite a plus to have free parking. The hotel needs additional elevators.
Stayed 5 nights in Jan 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

6/10 Okay

LOURDES

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The beach is amazing
Stayed 4 nights in Jan 2025

6/10 Okay

Shawn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice place but need minor upgrades

I wish they had hotter hot tubs. Too cold and the pools were freezing. Also breakfast selections were very limited. No bacon or home fries. Also need microwaves around the site. Food was cold.
Stayed 4 nights in Jan 2025

8/10 Good

Harjot Singh

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 9 nights in Jan 2025

8/10 Good

Evalis, New Britain

Traveled with group
Liked: Cleanliness
The adult-only section wasn’t truly exclusive to adults. The swim-up rooms are not as advertised—you’ll find a splash pad just 30 feet away from the sliding doors at the back of the rooms.
Stayed 4 nights in Jan 2025

8/10 Good

ALEJANDRA

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Reception was the worst part, took 1.5 hours to check in, there was only 6 people in front of me, so not sure why it tookSo long .food was delicious and lots of variety, my roon was clean and a/c worked perfectly. . lots of stairs to get anywhere, I had a stroller with a toddler and it was extremely difficult to find elevators to get places, most of the time I ended up carrying him with the stroller