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Emporio Cancun Optional All Inclusive

4.0 star property

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Photo gallery for Emporio Cancun Optional All Inclusive

Aerial view
Sports bar
On the beach, beach towels
Sports bar
In-room safe, iron/ironing board, WiFi, bed sheets

Reviews

8.0 out of 10
Very good

Popular amenities

  • Bar
  • All inclusive
  • Breakfast available
  • Room service
  • Housekeeping

Explore the area

Map
Blvd. Kukulcan, Retorno Gucumatz, Km.17, Lote 49, Segunda Etapa, Zona Htl., Cancun, QROO, 77500
  • Iberostar Cancun Golf Course
    ‪7 min walk‬
  • Aquaworld
    ‪16 min walk‬
  • Delfines Beach
    ‪4 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪16 min drive‬

Room options

View all photos for Deluxe Suite, 1 King Bed with Sofa bed

In-room safe, iron/ironing board, WiFi, bed sheets

Deluxe Suite, 1 King Bed with Sofa bed

  • Resort view
  • 428 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Deluxe Suite, 1 King Bed with Sofa bed, Ocean View

Deluxe Suite, 1 King Bed with Sofa bed, Ocean View | View from room

Deluxe Suite, 1 King Bed with Sofa bed, Ocean View

  • Ocean view
  • 428 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Deluxe Double Room, Ocean View

In-room safe, iron/ironing board, WiFi, bed sheets

Deluxe Double Room, Ocean View

  • Ocean view
  • 381 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Doble Room Oceanfront

Deluxe Doble Room Oceanfront | In-room safe, iron/ironing board, WiFi, bed sheets

Deluxe Doble Room Oceanfront

  • Sea view
  • 381 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Suite, 1 King Bed with Sofa Bed, Oceanfront

In-room safe, iron/ironing board, WiFi, bed sheets

Deluxe Suite, 1 King Bed with Sofa Bed, Oceanfront

  • Sea view
  • 428 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Swim up King Oceanfront Only Adults

Swim up King Oceanfront Only Adults | In-room safe, iron/ironing board, WiFi, bed sheets

Swim up King Oceanfront Only Adults

  • 428 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Swim up Double Oceanfront Only Adults

Swim up Double Oceanfront Only Adults | In-room safe, iron/ironing board, WiFi, bed sheets

Swim up Double Oceanfront Only Adults

  • 381 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Double Room

View from room

Deluxe Double Room

  • Resort view
  • 381 sq ft
  • Sleeps 4
  • 2 Double Beds

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About this property

Emporio Cancun Optional All Inclusive

4-star resort in Zona Hotelera
At Emporio Cancun Optional All Inclusive, hit the beach, dine onsite at CúA Culinary Artisans, or enjoy a drink at one of the resort's 2 poolside bars.
Emporio Cancun Optional All Inclusive offers 450 air-conditioned accommodations with safes and coffee/tea makers. Televisions come with cable channels.

In-room wireless Internet access (speed: 25+ Mbps) is available for a surcharge. Additionally, rooms include hair dryers and irons/ironing boards. Housekeeping is provided daily.

An outdoor pool and a children's pool are on site. Other recreational amenities include a waterslide and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include massages.
Some rates at Emporio Cancun Optional All Inclusive are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

In addition to a children's pool and an outdoor pool, Emporio Cancun Optional All Inclusive provides a waterslide and a 24-hour fitness center. Dining is available at one of the resort's 3 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Guests can unwind with a drink at one of the resort's bars, which include 2 poolside bars and a bar/lounge. Public areas are equipped with wireless Internet access (surcharge).

Event facilities measuring 8288 square feet (770 square meters) include conference space. This beach resort also offers spa services, a terrace, and an arcade/game room. Limited complimentary onsite parking is available on a first-come, first-served basis.

Emporio Cancun Optional All Inclusive is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 7:00 AM and noon.
CúA Culinary Artisans - Overlooking the ocean, this restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. A children's menu is available.
Bacoli Trattoria - Overlooking the garden, this restaurant specializes in Italian cuisine and serves dinner only. Reservations are required. Open select days.
Sunset Grill - Overlooking the ocean, this restaurant serves lunch only. Open select days.
Legacy Room - Onsite sports bar. Open daily.
Room service is available.

All inclusive details

All-inclusive room rates at Emporio Cancun Optional All Inclusive are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

Buffet and à la carte meals, snacks, and select beverages included
Dining and beverage availability limited at one or more venues

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: WiFi (surcharge)
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: WiFi (surcharge)

Parking and transportation

  • Free self parking on site
  • Limited onsite parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to noon for a fee: MXN 495 for adults and MXN 320 for children
  • 2 poolside bars
  • 3 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Bacoli Trattoria
  • CúA Culinary Artisans
  • Legacy Room
  • Sunset Grill

Things to do

  • 24-hour gym
  • Arcade/game room
  • Bicycle rentals
  • Billiards/pool table
  • Children's pool
  • Outdoor pool
  • Playground
  • Waterslide

Family friendly

  • Arcade/game room
  • Children's pool
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 5 meeting rooms
  • 8,288 square feet of conference space

Outdoors

  • Beach towels
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • Massage
  • Spa services

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 12 buildings
  • 9 floors
  • Banquet hall
  • Built in 1983
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 55-inch TV with cable channels

Food and drink

  • Coffee/tea maker
  • Room service

More

  • Air conditioning
  • Eco-friendly toiletries
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
Late check-out fee: MXN 1800

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Children can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MXN 79.20 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately MXN 495 for adults and MXN 320 for children
  • Fee for in-room wireless internet: MXN 0 per day (rates may vary)
  • Fee for wireless internet in public areas: MXN 0 per day (rates may vary)
  • Late check-out fee: MXN 1800 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

We should mention

Pool access available from 8:00 AM to 10:00 PM
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Property is also known as

Cancun Emporio
Emporio Family
Emporio Family Cancun
Emporio Family Suites
Emporio Family Suites Cancun
Emporio Family Suites Condo
Emporio Family Suites Condo Cancun
Emporio Suites Cancun
Emporio Suites Family
Emporio Suites Family Cancun
Emporio Hotel Cancun Condo
Emporio Hotel Condo
Emporio Cancun
Emporio Hotel Cancun
Emporio Hotel Suites Cancun
Emporio Cancun Hotel
Emporio Hotel
Emporio Cancun Resort
Emporio Resort

Emporio Cancun Optional All Inclusive Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 792 out of 1665 reviews
Rating 8 - Good. 371 out of 1665 reviews
Rating 6 - Okay. 216 out of 1665 reviews
Rating 4 - Poor. 131 out of 1665 reviews
Rating 2 - Terrible. 155 out of 1665 reviews

8.6/10

Cleanliness

8.2/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Beverly

Disliked: Amenities, property conditions & facilities
The place and the beach
Stayed 7 nights in Nov 2024

10/10 Excellent

Yorelis

Liked: Cleanliness, staff & service, property conditions & facilities
The pool is the best feature!!
Stayed 3 nights in Jan 2025

10/10 Excellent

Zippora, Paramaribo

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient and clean
Stayed 5 nights in Jan 2025

10/10 Excellent

Mila

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely and absolutely amazing beach area! friendly staff, good food. Good location
Stayed 7 nights in Jan 2025

10/10 Excellent

Derek

Stayed 3 nights in Jan 2025

4/10 Poor

Luis

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was old the food was not good
Stayed 7 nights in Dec 2024

6/10 Okay

ODALIS

Traveled with family and small children
Liked: Staff & service
Property condition was okay - aside from the current construction going on in the hotel. I wished I would have been notified prior to booking to make my decision. Surrounding areas, front beach was cleaned daily- staff was very serviceable and helpful. The Jacuzzi water was cold. I purchased a lunch buffet - options and choices were okay. I also purchased the breakfast buffet- this was better. Overall it was a good experience, I felt secure and the rooms were quiet.
Stayed 6 nights in Jan 2025

10/10 Excellent

emma

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2024

8/10 Good

Sheny

Stayed 3 nights in Jan 2025

6/10 Okay

Shelby

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service

A Solid B Minus

The location was good and the property was nice. Our room had a balcony with an ocean view and was very clean. The bathroom was open to the bedroom and lacked privacy. The bed was ok but the sheets were not soft. We sampled three of the four restaurants on the property. The variety was OK, but the quality was mediocre and service was poor. Issues We rented a poolside bali lounge bed for the next day, but when we arrived the attendant did not have a record and first tried to make us move, then while we were at the bar she move our stuff and tried to re-rent the space until I returned and reminded her that she had handled the transaction the day before and that I had my receipt to prove it. A reservation log would have prevented this. During dinner, my food arrived more than 30 minutes after my wife’s entree, and then only after I had to get up to find the server to inquire about it. My wife’s salad was served only after she had finished her entree (and after she reminded the server). My side never did arrive. The one standout was a bartender named Miguel Sulud. On our first visit to the bar he took the trouble to ask our names. The following day he still recalled both mine and my wife’s names. He provided great service throughout our visit and made our stay more memorable. In summary, the Emporio has a beautiful property, an excellent location, and diligent workers. If they focus on their management, processes, and food quality they could go from average to excellent!
Stayed 3 nights in Jan 2025

8/10 Good

Chris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, great access to beach, the infinity pool with bar overlooking the beach was great, lots to love, just need more shaded loungers on the beach!
Stayed 3 nights in Jan 2025

10/10 Excellent

RICARDO

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was excellent
Stayed 5 nights in Jan 2025

4/10 Poor

KIMBERLY

Traveled with group
Disliked: Staff & service

Nothing adult friendly here

If you are looking for Adults only, or an actual swim out this hotel is not it. Very nice for family. In the hotel description it leads you to believe your area and swim out are adult only. Anyone can access the swim out pools. We were woken up everyday by kids playing in the swim out, adults only pool and jacuzzi. Speaking of Jacuzzi’s no of them were heated on the property. The staff said they were broken. All areas marked adult only were ambushed with kids and no staff to redirect to the family pool. The staff is like stalkers walking around Checking for your wristlets, not allowing company after certain hours and making everyone who comes to visit get a guest pass for $50. We had the packs that included breakfast, it was horrible we never went back for it during our duration and they would not remove it from our room. The facilities our decent, rooms decent but the aggressive nature of the staff and the false advertising of an adult only area are a turn off.
Stayed 4 nights in Jan 2025

8/10 Good

Eduardo

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazin chill time with friends in this all inclusive hotel. In general everything was nice, servicial staff, the food was amazing (buffet), but coktails drinks were poor quality.
Stayed 3 nights in Jan 2025

6/10 Okay

deshanti

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
overall the property itself was beautiful. The beach front view is breathtaking and there are many options for pool swimming. I didn't like the food. I also think there should be a more clear understanding verbally of how payments are required for the non all inclusive option. I forgot my card in my room for breakfast payment. One waiter stood there as i tried to call my other bank to unlock my apple pay. I offered to leave my phone with them to go and get my card. A lady worker told me to come back later when I go eat my next meal in the evening. Then the first waiter came to my room 45 minutes later knocking on the door for 20 mins asking for payment. Then later on that day for lunch, I had to pay and their machine wasn't working. Which then they gathered about 5 staff members around me trying to figure out how they could get payment. I'm sure they weren't intentionally trying to make me uncomfortable but I was very uncomfortable. We had to go to the lobby for me to make a payment and then the payment went through. I seemed to have been overcharged because they refunded money in pesos at my check out.
Stayed 2 nights in Jan 2025

8/10 Good

Rex

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2025

2/10 Terrible

Samuel

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Honestly I’ll advise everyone to stay away from this place. If you’re looking for a cheap motel experience where the staff looked exactly like how the building looks and smells then this is the perfect spot for you. They get you with the price but trust me don’t think these reviews are just that of irate customers that just want to be sassy because that’s what we thought considering that we own and run multiple businesses and know how some customers can be. We gave this dump the benefit of the doubt but my goodness we regretted it and had to leave the next day. Upon arrival, the front desk experience was like that of a $2 motel with the cheapest of hookers.lol. We tried to overlook that and still went on to confirm the booking and proceed to our room. That’s were we knew we were in for the worse experience of our lives if we stayed. The walk to the elevator was like walking into the past. The walls were like prison walls. The elevator smelt and was literally run down. We couldn’t believe what we were seeing. Honestly Expedia needs to mandate hotels to put actual pictures of all amenity spaces. Then we walked down a hallway that looked like a cheap public high school in a 3rd world country to get to our room. The room smelt like pee that they tried to use bleach to wash off. The food IS TERRIBLE. We literally booked the Waldorf Astoria the very same night we got there and escaped the next day like we were breaking out of jail as early as we could.

4/10 Poor

Caitlin

Traveled with group
Disliked: Amenities
Check in and checkout was beyond poor. Entire lobby was full was unhappy people. Waited over an hour. Staff didn’t seem to care how long people waited. Had ocean room but needed to look past the debri and construction zone. Huge clump of dirty hair in the hallway outside the room. Hot water was an issue. We were booked for a week and ended up checking out and going to another hotel. On a positive the room was nice. Big expense to book another hotel but we just couldn’t stay there
Stayed 7 nights in Jan 2025

4/10 Poor

Go

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Nice beach. Check in check staff was terrible. Slow and not helpful at all. Took forever to check in and check out Found empty beer cans under bed when we checked in The other staff were great the bell boys. The food servers. All good So average. Rating from us
Stayed 1 night in Jan 2025

10/10 Excellent

jean wesly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff
Stayed 4 nights in Dec 2024

8/10 Good

Alma

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
NA
Stayed 1 night in Jan 2025

10/10 Excellent

Araceli

Stayed 1 night in Jan 2025

4/10 Poor

Christopher

Disliked: Cleanliness, staff & service, property conditions & facilities
At the time of booking had I had known the building was being renovated I would not have book I woke up to drill Sounds every morning. My toilet never flushed delt with maintenance issues twice in my 4 day stay. Water coming through the roof of lobby area horrible!
Stayed 3 nights in Jan 2025

10/10 Excellent

luis, Lindenhurst

Liked: Cleanliness, amenities, property conditions & facilities
Great place
Stayed 3 nights in Jan 2025

6/10 Okay

Tamara

Stayed 2 nights in Jan 2025