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Excellence Playa Mujeres - Adults Only All Inclusive

5.0 star property

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Photo gallery for Excellence Playa Mujeres - Adults Only All Inclusive

Exterior
Private beach, beach massages, scuba diving, snorkeling
Exterior
Lobby
Outdoor wedding area

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar

Explore the area

Map
Prolongacion Bonampak S/N Mz 1 Lt 10, SM 3, Playa Mujeres, Punta Sam, QROO, 77400
  • Mujeres Beach
    ‪12 min walk‬
  • Punta Sam Ferry Terminal
    ‪5 min drive‬
  • Punta Sam Beach
    ‪5 min drive‬
  • Isla Mujeres, Quintana Roo (ISJ)
    ‪82 min drive‬

Room options

View all photos for Excellence Club Junior Suite Pool View

Premium bedding, down comforters, free minibar, in-room safe

Excellence Club Junior Suite Pool View

  • 807 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Excellence Club Junior Swim Up Suite Pool View

View from room

Excellence Club Junior Swim Up Suite Pool View

  • 807 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Spa or Pool View

Premium bedding, down comforters, free minibar, in-room safe

Junior Suite Spa or Pool View

  • 807 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Swim Up Suite Spa or Pool View

Premium bedding, down comforters, free minibar, in-room safe

Junior Swim Up Suite Spa or Pool View

  • 807 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Terrace Suite With Plunge Pool

Premium bedding, down comforters, free minibar, in-room safe

Terrace Suite With Plunge Pool

  • 1600 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Two-Story RooftopTerrace Suite Spa or Pool View

View from room

Two-Story RooftopTerrace Suite Spa or Pool View

  • 807 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Excellence Club Junior Suite Ocean View

View from room

Excellence Club Junior Suite Ocean View

  • 807 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Excellence Club Two-Story Rooftop Terrace Suite Ocean Front

View from room

Excellence Club Two-Story Rooftop Terrace Suite Ocean Front

  • 807 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Similar properties

Front of property

Atelier Playa Mujeres - Adults Only - All Inclusive

  • Pool
  • Breakfast included
  • All inclusive
  • Spa
4.7 out of 5, Exceptional, (1102)
The price is $1,048
per night
$1,272 total
includes taxes & fees
Mar 8 - Mar 9
Atelier Playa Mujeres - Adults Only - All Inclusive

About this property

Excellence Playa Mujeres - Adults Only All Inclusive

5-star property in Playa Mujeres
Catch some rays on Excellence Playa Mujeres - Adults Only All Inclusive's private beach or spend the day relaxing at the full-service spa. Then enjoy a meal at one of the property's 10 restaurants.
Excellence Playa Mujeres - Adults Only All Inclusive offers 450 accommodations with free minibar items and minibars. Rooms open to furnished balconies or patios. Accommodations offer separate sitting areas. Beds feature down comforters and premium bedding. A pillow menu is available. 55-inch LED televisions come with premium satellite channels. Bathrooms include separate bathtubs and showers with jetted bathtubs, bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, laptop-compatible safes, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

A private beach and an outdoor tennis court are featured at the property. 7 outdoor swimming pools are on site along with a hot tub. Other recreational amenities include a sauna and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 15 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include facials, body wraps, and body treatments. A variety of treatment therapies are provided, including hydrotherapy. The spa is equipped with a sauna, a hot tub, and Turkish bath/hammam. The spa is open daily. There are hot springs/mineral springs on site.
Excellence Playa Mujeres - Adults Only All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Walk outside to smell the salt air and watch the ocean waves from the property's beach. At Excellence Playa Mujeres - Adults Only All Inclusive you can cool off in one of the 7 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Dining is available at one of the property's 10 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Guests can unwind with a drink at one of the property's bars, which include 7 poolside bars and 11 bars/lounges. Wireless Internet access is complimentary. This all-inclusive property also offers outdoor tennis courts, a 24-hour fitness center, and a hot tub. Complimentary valet parking is available on site.

Excellence Playa Mujeres - Adults Only All Inclusive has designated areas for smoking.

Toscana - Overlooking the ocean and garden, this buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
The Lobster House - This beachfront restaurant specializes in seafood and serves breakfast, lunch, and dinner. Open daily.
The Grill - This beach steakhouse serves lunch and dinner. Open daily.
Barcelona - Overlooking the ocean, this fine-dining restaurant specializes in Mediterranean cuisine and serves dinner only. Open daily.
The Flavor Market - Overlooking the ocean, this fine-dining restaurant serves dinner only. Open daily.
24-hour room service is available.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)
In-room liquor dispensers

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Water activities

Kayaking
Sailing
Snorkeling

Land activities

Bicycling
Fitness facilities
Soccer
Tennis
Volleyball

Lessons/classes/games

Aerobics
Cooking
Dancing
Language
Pilates
Water fitness
Yoga

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs
Onsite live performances
Theme parties

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free valet parking on site

Food and drink

  • 10 restaurants
  • 11 bars/lounges
  • 7 poolside bars
  • A beach bar
  • A coffee shop/cafe
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Barcelona
  • The Flavor Market
  • The Grill
  • The Lobster House
  • Toscana

Things to do

  • 24-hour gym
  • 7 outdoor pools
  • Fitness classes
  • Full-service spa
  • Kayaking
  • Library
  • Outdoor tennis court
  • Sailing
  • Sauna
  • Scuba diving
  • Snorkeling
  • Spa tub
  • Volleyball
  • Yoga classes

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Outdoors

  • Barbecue grill
  • Garden
  • On a private beach
  • Pool umbrellas
  • Rooftop terrace
  • Vegetable garden

Full-service spa

  • 15 treatment rooms
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot/mineral springs
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Sauna
  • Spa open daily
  • Spa tub
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator (35 inch wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk (44 inches high)

More

  • 4 floors
  • 9 buildings
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Biodegradable drinking straws available
  • Comprehensive recycling policy
  • Designated smoking areas
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • No plastic drinking straws
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 55-inch LED TV with premium cable/satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Composting
  • Desk
  • Energy-saving switches in guestrooms
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Separate sitting area
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
All guests are required to present a valid government-issued ID card and a credit card at check-in for incidental charges.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Airport shuttle fee: MXN 3904.21 per vehicle (roundtrip, maximum occupancy 2)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property uses wind energy, plus a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
No shows require payment in full, including taxes and service fee.

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 18 years old are not permitted at this adults-only property
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

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Excellence Playa Mujeres - Adults Only All Inclusive Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 775 out of 1008 reviews
Rating 8 - Good. 134 out of 1008 reviews
Rating 6 - Okay. 59 out of 1008 reviews
Rating 4 - Poor. 17 out of 1008 reviews
Rating 2 - Terrible. 23 out of 1008 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Joe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2024

8/10 Good

Rameela

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Nov 2024

10/10 Excellent

Ekaterini

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Nov 2024

10/10 Excellent

Roland

Liked: Cleanliness
Stayed 4 nights in Nov 2024

8/10 Good

William

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2024

10/10 Excellent

William

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food and guest service was beyond our expectation. 5 star service.
Stayed 4 nights in Nov 2024

8/10 Good

Jason

Traveled with group, Traveled with partner
Liked: Cleanliness, property conditions & facilities
Excellence is a solid 4*. The all inclusive, adults only atmosphere is nice, grounds are beautifully decorated, food was very good, for the most part drink and food service was fast. We arrived at the property in the morning and were able to enjoy the property including breakfast and lunch before our check-in time. Here is where it is lacking - you can tell the rooms are getting worn, we had a dinner reservation that we were 10 minutes late to and it was not honored, but was remedied best possible, we were out of our room from 10am-4pm with the "please clean our room" tag on the door, it was not cleaned or restocked, we had to call for housekeeping. No complimentary spa services like when we have stayed at LeBlanc before. Overall, in my opinion the value for the money is not there for this resort and I doubt we will be back. We will try a different one next time or go back to LeBlanc where you get a higher quality of service and more complimentary amenities.
Stayed 2 nights in Nov 2024

6/10 Okay

Anangelina

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
If you are going as a couple to have a getaway this is the hotel for you! If your case, like mine, is to have a group organized for an special occasion, i recommend you to look elsewhere. The whole process is very unpersonal and you are always dependent on a template answer, they do not care about the customer and are willing to cancel reservations last minute, do not reply emails and even when on site, no one took accountability. This made the whole experience bittersweet and very hard to enjoy and prompted us to expose this as no traveler should go through this. One important call out is that the staff on site try to compensate for all the previous challenges and they excel at it! The staff of the hotel is outstanding and they will go above and beyond to make every experience unique, Naomi and Paula made everything in their power, and then some, to make sure that us and every guest made perfect memories from this trip.
Stayed 4 nights in Nov 2024

10/10 Excellent

Gaurav

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Nov 2024

10/10 Excellent

James Jeffery

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Relaxing resort in Cancun. Many great choices for dining, drinks and entertainment
Stayed 8 nights in Nov 2024

10/10 Excellent

Lilit

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing food, great service and beach. Get the Excellence club to have the cabana beds daily and access to the Magda restaurant for Tomawak steak. Only downside was not enough staff- they were understaffed during my stay otherwise great service.
Stayed 5 nights in Nov 2024

10/10 Excellent

Suilon

Stayed 7 nights in Oct 2024

8/10 Good

Marisa

Traveled with group, Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Had a king Terrace with plunge pool and it was lovely.
Stayed 4 nights in Nov 2024

6/10 Okay

Nimisha

Traveled with group
Liked: Amenities
Disliked: Property conditions & facilities
Property had bad food arrangement. Half of the restaurants were closed during dinner. Long waiting for food. Room wasn't cleaned properly even after making requests. Staff wasn't accommodating. Regardless, beach was great. Beautiful property
Stayed 3 nights in Sep 2024

8/10 Good

Tahera

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The overall property was clean, food was great. Great service
Stayed 4 nights in Nov 2024

10/10 Excellent

JANET, Woburn

Liked: Cleanliness, staff & service

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2024

10/10 Excellent

Moustapha Amadou Tidjani

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent!
Stayed 4 nights in Nov 2024

10/10 Excellent

Juan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service, staff and restaurants were great.
Stayed 3 nights in Nov 2024

10/10 Excellent

Jaclyn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort with the friendliest staff I have ever encountered. Hands down a 5-Star resort, we will be back!
Stayed 5 nights in Nov 2024

10/10 Excellent

Kerrie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel and staff. Definitely recommend
Stayed 3 nights in Oct 2024

10/10 Excellent

Marty

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyable
Stayed 6 nights in Nov 2024

10/10 Excellent

craig david

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is great
Stayed 5 nights in Nov 2024

10/10 Excellent

Kiersa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome property
Stayed 5 nights in Oct 2024

10/10 Excellent

Ben

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and clean
Stayed 9 nights in Oct 2024