See all properties

Excellence Playa Mujeres - Adults Only All Inclusive

5.0 star property

Choose dates to view prices

your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Excellence Playa Mujeres - Adults Only All Inclusive

Exterior
Outdoor wedding area
Lobby
Exterior
Private beach, beach massages, scuba diving, snorkeling

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • On private beach
  • Pool
  • All inclusive
  • Hot Tub
  • Room service

Explore the area

Map
Prolongacion Bonampak S/N Mz 1 Lt 10, SM 3, Playa Mujeres, Punta Sam, QROO, 77400
  • Mujeres Beach
    ‪12 min walk‬
  • Punta Sam Ferry Terminal
    ‪5 min drive‬
  • Punta Sam Beach
    ‪5 min drive‬
  • Isla Mujeres, Quintana Roo (ISJ)
    ‪82 min drive‬

Room options

View all photos for Excellence Club Junior Suite Pool View

Premium bedding, down comforters, free minibar, in-room safe

Excellence Club Junior Suite Pool View

  • 807 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Excellence Club Junior Swim Up Suite Pool View

View from room

Excellence Club Junior Swim Up Suite Pool View

  • 807 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Spa or Pool View

Premium bedding, down comforters, free minibar, in-room safe

Junior Suite Spa or Pool View

  • 807 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Swim Up Suite Spa or Pool View

Premium bedding, down comforters, free minibar, in-room safe

Junior Swim Up Suite Spa or Pool View

  • 807 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Terrace Suite With Plunge Pool

Premium bedding, down comforters, free minibar, in-room safe

Terrace Suite With Plunge Pool

  • 807 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Two-Story RooftopTerrace Suite Spa or Pool View

View from room

Two-Story RooftopTerrace Suite Spa or Pool View

  • 807 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Excellence Club Junior Suite Ocean View

View from room

Excellence Club Junior Suite Ocean View

  • 807 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Excellence Club Two-Story Rooftop Terrace Suite Ocean Front

View from room

Excellence Club Two-Story Rooftop Terrace Suite Ocean Front

  • 807 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Similar properties

Front of property

Atelier Playa Mujeres - Adults Only - All Inclusive

Pool
Breakfast included
All inclusive
Spa
4.7 out of 5, Exceptional, (1084)
The price is $861
per night
$1,044 total
includes taxes & fees
Feb 5 - Feb 6
Atelier Playa Mujeres - Adults Only - All Inclusive

About this property

Excellence Playa Mujeres - Adults Only All Inclusive

5-star property in Playa Mujeres
Catch some rays on Excellence Playa Mujeres - Adults Only All Inclusive's private beach or spend the day relaxing at the full-service spa. Then enjoy a meal at one of the property's 10 restaurants.
Excellence Playa Mujeres - Adults Only All Inclusive offers 450 accommodations with free minibar items and minibars. Rooms open to furnished balconies or patios. Accommodations offer separate sitting areas. Beds feature down comforters and premium bedding. A pillow menu is available. 55-inch LED televisions come with premium satellite channels. Bathrooms include separate bathtubs and showers with jetted bathtubs, bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, laptop-compatible safes, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

A private beach and an outdoor tennis court are featured at the property. 7 outdoor swimming pools are on site along with a spa tub. Other recreational amenities include a sauna and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 15 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include facials, body wraps, and body treatments. A variety of treatment therapies are provided, including hydrotherapy. The spa is equipped with a sauna, a spa tub, and Turkish bath/hammam. The spa is open daily. There are hot springs/mineral springs on site.
Excellence Playa Mujeres - Adults Only All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Walk outside to smell the salt air and watch the ocean waves from the property's beach. At Excellence Playa Mujeres - Adults Only All Inclusive you can cool off in one of the 7 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Dining is available at one of the property's 10 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Guests can unwind with a drink at one of the property's bars, which include 7 poolside bars and 11 bars/lounges. Wireless Internet access is complimentary. This all-inclusive property also offers outdoor tennis courts, a 24-hour fitness center, and a spa tub. Complimentary valet parking is available on site.

Excellence Playa Mujeres - Adults Only All Inclusive has designated areas for smoking.

Toscana - Overlooking the ocean and garden, this buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
The Lobster House - This beachfront restaurant specializes in seafood and serves breakfast, lunch, and dinner. Open daily.
The Grill - This beach steakhouse serves lunch and dinner. Open daily.
Barcelona - Overlooking the ocean, this fine-dining restaurant specializes in Mediterranean cuisine and serves dinner only. Open daily.
The Flavor Market - Overlooking the ocean, this fine-dining restaurant serves dinner only. Open daily.
24-hour room service is available.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)
In-room liquor dispensers

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Water activities

Kayaking
Sailing
Snorkeling

Land activities

Bicycling
Fitness facilities
Soccer
Tennis
Volleyball

Lessons/classes/games

Aerobics
Cooking
Dancing
Language
Pilates
Water fitness
Yoga

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs
Onsite live performances
Theme parties

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free valet parking on site

Food and drink

  • 10 restaurants
  • 11 bars/lounges
  • 7 poolside bars
  • A beach bar
  • A coffee shop/cafe
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Barcelona
  • The Flavor Market
  • The Grill
  • The Lobster House
  • Toscana

Things to do

  • 24-hour gym
  • 7 outdoor pools
  • Fitness classes
  • Full-service spa
  • Kayaking
  • Library
  • Outdoor tennis court
  • Sailing
  • Sauna
  • Scuba diving
  • Snorkeling
  • Spa tub
  • Volleyball
  • Yoga classes

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Outdoors

  • Barbecue grill
  • Garden
  • On a private beach
  • Pool umbrellas
  • Rooftop terrace
  • Vegetable garden

Full-service spa

  • 15 treatment rooms
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot/mineral springs
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Sauna
  • Spa open daily
  • Spa tub
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator (35 inch wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk (44 inches high)

More

  • 4 floors
  • 9 buildings
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Biodegradable drinking straws available
  • Comprehensive recycling policy
  • Designated smoking areas
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • No plastic drinking straws
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 55-inch LED TV with premium cable/satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Composting
  • Desk
  • Energy-saving switches in guestrooms
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Separate sitting area
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
All guests are required to present a valid government-issued ID card and a credit card at check-in for incidental charges.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Airport shuttle fee: MXN 3904.21 per vehicle (roundtrip, maximum occupancy 2)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property uses wind energy, plus a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
No shows require payment in full, including taxes and service fee.

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 18 years old are not permitted at this adults-only property
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

All Inclusive Excellence Playa Mujeres
All Inclusive Playa Mujeres
Excellence Adults Only
Excellence Adults Only All Inclusive
Excellence All Inclusive
Excellence Playa Mujeres Adults
Excellence Playa Mujeres Adults Only
Excellence Playa Mujeres Adults Only All Inclusive
Excellence Playa Mujeres All Inclusive
Playa Mujeres All Inclusive
Excellence Playa Mujeres Adults All Inclusive
Excellence Adults All Inclusive
Excellence Adults All Inclusive All-inclusive property
Excellence All Inclusive Adults Hotel
Excellence Playa Mujeres All Inclusive Adults
Excellence All Inclusive Adults
Excellence Mujeres Inclusive
Hotel Excellence Playa Mujeres - All Inclusive - Adults Only
Excellence Playa Mujeres All Inclusive Adults Hotel
Excellence Playa Mujeres Adults Only All Inclusive
Excellence Playa Mujeres All Inclusive Adults Only
Excellence Playa Mujeres Adults Only All Inclusive
Excellence Playa Mujeres All Inclusive Adults Only
Excellence Playa Mujeres - Adults Only All Inclusive Punta Sam

Excellence Playa Mujeres - Adults Only All Inclusive Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 781 out of 1014 reviews" "
Rating 8 - Good. 132 out of 1014 reviews" "
Rating 6 - Okay. 60 out of 1014 reviews" "
Rating 4 - Poor. 18 out of 1014 reviews" "
Rating 2 - Terrible. 23 out of 1014 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

6/10 Okay

christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was disappointing at check in. We paid for an ocean front suite with rooftop pool. At check in we received an ocean view room. After 2 days they had the correct room for us. There was quite a different price difference but we have not be reimbursed! It is Lao a hassle to have to change rooms and wait for one to be ready to go into. Again, I feel we need money/ credit back on the building and room change.
Stayed 7 nights in Oct 2024

8/10 Good

Michael, Chromo

Liked: Cleanliness
I liked the cleanliness of the property. I didn't like the lack of entertainment, the food was luke warm, at best, at most of the restaurants. I prefer my meals to be served hot when they arrive at my table.
Stayed 7 nights in Oct 2024

10/10 Excellent

Zach

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Oct 2024

10/10 Excellent

Glen

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lobby needs to be updated to an open air concept. main building bar area and lobby get very hot with no air movement
Stayed 7 nights in Oct 2024

10/10 Excellent

sandra

Liked: Cleanliness, staff & service, property conditions & facilities
Only complaint is that the Food at French restaurant could be improved.
Stayed 4 nights in Oct 2024

2/10 Terrible

Beverly

Disliked: Amenities, property conditions & facilities
We did NOT receive what we paid for at Playa Mujeres, Mexico in upgraded experiences or facility. The following were major issues within our two story, plunge pool club suite: 1- Roof WATER LEAKAGE within our room on the landing steps from the rooftop into the room 2- WATER LEAKAGE above bed from air conditioning unit 3- WATER LEAKAGE in area of the hot tub within the room 4- Plunge pool water fall from the wall NEVER worked 5- Plunge pool needs cleaning; the plunge pool has a ring on the pool closest to the stairs facing the courtyard We have not received a response from customer service of Excellence Collection/Excellence Resorts.
Stayed 4 nights in Oct 2024

10/10 Excellent

Lisa, Stanford

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice all inclusive.
Stayed 7 nights in Aug 2024

10/10 Excellent

Melody

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was amazing. Food, staff, activities and total vibe was unforgettable!
Stayed 4 nights in Oct 2024

8/10 Good

Laura Teresa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really don't see why people return time after time. Pros: staff was outstanding and the food at some places was above average. Con: was never told the kitchen table was closed due to renovation so was not happy with that at all. They had buffet style at Agavue but not the same as the kitchen table, In the week we where there we had one drink served to us while at our swimout on the Excellence side while we where out on the bed. I would of loved to be served drinks like the people across the lazy river where getting drinks and food, very dissapointing. Not cool for paying more to have that option in the excellence club side in building 8 and only using it once the entire week, never got anything for my husbands birthday (no banner or cake) and we mentioned it 3 or 4 times. Never got our last day monkey drink or our nightly petti fors. Our concierge was good when she was there but we where forgot about when she was gone and had a day off. Not her fault but whoever was the concierge on her off days should have treated us the same as she did. Not very impressed by that. All in all a good resort and the staff make it special but other than that it is a resort just like so many other resorts. Will not return but would be on my 2nd to the top list for a return trip. Paying extra for Excellence club need not be done since it really didn’t make a difference in our case.
Stayed 7 nights in Oct 2024

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome
Stayed 5 nights in Oct 2024

10/10 Excellent

Manuel J, South San Francisco

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Oct 2024

8/10 Good

Janel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2024

10/10 Excellent

Tracy J

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Oct 2024

10/10 Excellent

Anthony

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great resort and food. Unfortunately, everything is catered towards couples. Not very many options to accommodate our group of 16, dinners were often split into different tables and pool and beach loungers were not made for group settings. In addition, every bar closes at midnight and the resort shuts down. No place to hang out and there is a sound ordinance if you play your music in your room after hours. We did not do our research for groups, other than that it is an amazing resort with exceptional service.
Stayed 7 nights in Sep 2024

10/10 Excellent

Imelda

Stayed 6 nights in Sep 2024

8/10 Good

Joseph

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place overall to stay. Some parts were under construction during our stay, but didn’t impact us to much. Like the dinner places but wished there was more poolside services for food. Also, excellence package was okay to purchase for us but didn’t see to much value. Lighting in room was not ideal in the 2 story villa, wish there was lighting on the 2nd floor at night to enjoy it. Thanks so much for the stay!
Stayed 4 nights in Oct 2024

10/10 Excellent

Kristy Lynn

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, very safe area, wonderful amenities.
Stayed 4 nights in Aug 2024

4/10 Poor

Tapasya

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Stayed 3 nights in Sep 2024

10/10 Excellent

Megan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Sep 2024

10/10 Excellent

Jordan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the staff, food, drinks and shows
Stayed 5 nights in Oct 2024

10/10 Excellent

Samar B

Traveled with group
Liked: Cleanliness, staff & service
Exceprional customer service.
Stayed 4 nights in Oct 2024

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There is always lots to do at the resort!
Stayed 3 nights in Oct 2024

10/10 Excellent

Sydney, Eau Claire

Stayed 6 nights in Sep 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
This was a beautiful resort and the staff and food were excellent.
Stayed 8 nights in Sep 2024

8/10 Good

ivan

Stayed 4 nights in Sep 2024