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Excellence Riviera Cancun - Adults Only All Inclusive

5.0 star property

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Theater show
12 restaurants, breakfast, lunch, dinner served; international cuisine

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Pool
  • Bar
  • On private beach
  • Hot Tub
  • All inclusive
  • Room service
$384
includes taxes & fees
Aug 26 - Aug 27

Explore the area

View in a map
Carr. Federal 307 Chet-Pto. Juarez, Km 324 - 342, Mza. 7, Lt. 1, SM 11, Puerto Morelos, QROO, 77580
  • Puerto Morelos Beach
    ‪8 min walk‬
  • Ojo de Agua Beach
    ‪4 min drive‬
  • Puerto Morelos Town Square
    ‪4 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪25 min drive‬

Room options

View all photos for Excellence Club Two-Story Rooftop Terrace Suite Ocean Front

View from room

Excellence Club Two-Story Rooftop Terrace Suite Ocean Front

8.0 out of 10
Very good
(4 reviews)
  • 667 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Excellence Club Junior Suite Pool View

1 bedroom, premium bedding, pillowtop beds, free minibar

Excellence Club Junior Suite Pool View

10.0 out of 10
Exceptional
(10 reviews)
  • 668 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Excellence Club Junior Swim Up Suite Pool View

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Excellence Club Junior Swim Up Suite Pool View

10.0 out of 10
Exceptional
(4 reviews)
  • 668 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Free Upgrade To Two-Story Rooftop Terrace Suite Spa or Pool View

View from room

Free Upgrade To Two-Story Rooftop Terrace Suite Spa or Pool View

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Two-Story Rooftop Terrace Suite Spa or Pool View

View from room

Two-Story Rooftop Terrace Suite Spa or Pool View

10.0 out of 10
Exceptional
(12 reviews)
  • 1054 sq ft
  • 1 bedroom
  • Resort view
  • Sleeps 2
  • 1 King Bed

View all photos for Free Upgrade To Excellence Club Junior Suite Pool View

1 bedroom, premium bedding, pillowtop beds, free minibar

Free Upgrade To Excellence Club Junior Suite Pool View

  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Spa or Pool View

1 bedroom, premium bedding, pillowtop beds, free minibar

Junior Suite Spa or Pool View

9.4 out of 10
Exceptional
(139 reviews)
  • 667 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Swim-Up Suite Spa or Pool View

View from room

Junior Swim-Up Suite Spa or Pool View

9.8 out of 10
Exceptional
(39 reviews)
  • 667 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite Ocean View

1 bedroom, premium bedding, pillowtop beds, free minibar

Junior Suite Ocean View

9.0 out of 10
Wonderful
(14 reviews)
  • 667 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Excellence Club Junior Suite Ocean Front

1 bedroom, premium bedding, pillowtop beds, free minibar

Excellence Club Junior Suite Ocean Front

9.6 out of 10
Exceptional
(15 reviews)
  • 667 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Excellence Club Junior Swim-Up Ocean View

View from room

Excellence Club Junior Swim-Up Ocean View

8.6 out of 10
Excellent
(10 reviews)
  • 667 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Free Upgrade To Junior Suite Ocean View

1 bedroom, premium bedding, pillowtop beds, free minibar

Free Upgrade To Junior Suite Ocean View

  • 1 bedroom
  • Ocean view
  • Sleeps 2
  • 1 King Bed

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About this property

Excellence Riviera Cancun - Adults Only All Inclusive

5-star Puerto Morelos property walkable to Puerto Morelos Beach
Catch some rays on Excellence Riviera Cancun - Adults Only All Inclusive's private beach or spend the day relaxing at the full-service spa. Then enjoy a meal at one of the property's 12 restaurants.
Excellence Riviera Cancun - Adults Only All Inclusive offers 440 accommodations with free minibar items and minibars. Pillowtop beds feature premium bedding. A pillow menu is available. 55-inch flat-screen televisions come with premium satellite channels. Bathrooms include separate bathtubs and showers with jetted bathtubs, bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include laptop-compatible safes along with free international calls (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

6 outdoor swimming pools are on site along with a hot tub. Other recreational amenities include a private beach, a sauna, and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

MIILE SPA has 14 treatment rooms including rooms for couples and outdoor treatment areas. Services include facials, body wraps, body treatments, and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a hot tub, and Turkish bath/hammam. Guests under 18 years old are not allowed in the spa. There are hot springs/mineral springs on site.
Excellence Riviera Cancun - Adults Only All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Simply step outside to unwind on the property's beach. At Excellence Riviera Cancun - Adults Only All Inclusive you can cool off in one of the 6 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Dining is available at one of the property's 12 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Guests can unwind with a drink at one of the property's bars, which include 12 bars/lounges, a beach bar, and a poolside bar. Public areas are equipped with complimentary wireless Internet access. This all-inclusive property also offers a 24-hour fitness center, a hot tub, and a steam room. Onsite self parking is complimentary.

Excellence Riviera Cancun - Adults Only All Inclusive has designated areas for smoking.

The Kitchen Table - This buffet restaurant specializes in international cuisine and serves breakfast and lunch.
Agave - This restaurant specializes in Mexican cuisine and serves dinner only. Open daily.
Spice - This restaurant specializes in Asian cuisine and serves dinner only. Open daily.
Chez Isabelle - This restaurant specializes in French cuisine and serves dinner only. Open daily.
Basmati - This restaurant specializes in Indian cuisine and serves dinner only. Open daily.
24-hour room service is available.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)
In-room liquor dispensers
Meals and beverages at companion properties

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Water activities

Kayaking
Sailing
Snorkeling

Land activities

Bicycling
Fitness facilities
Soccer
Tennis
Volleyball

Lessons/classes/games

Aerobics
Cooking
Dancing
Language
Pilates
Water fitness
Yoga

Entertainment

Onsite entertainment and activities
Onsite live performances
Theme parties

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free self parking on site

Food and drink

  • 12 bars/lounges
  • 12 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Agave
  • Basmati
  • Chez Isabelle
  • Spice
  • The Kitchen Table

Things to do

  • 24-hour gym
  • 6 outdoor pools
  • Beach volleyball
  • Fishing
  • Fitness classes
  • Full-service spa
  • Hot tub
  • Kayaking
  • Pilates classes
  • Sailing
  • Sauna
  • Scuba diving
  • Shopping
  • Steam room
  • Yoga classes

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 104,410 square feet of conference space
  • 4 meeting rooms

Outdoors

  • Barbecue grill
  • Free pool cabanas
  • Garden
  • On a private beach
  • Rooftop terrace
  • Vegetable garden

Full-service spa

  • 14 treatment rooms
  • Aromatherapy
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot tub
  • Hot/mineral springs
  • Hydrotherapy
  • Manicures/pedicures
  • Massage
  • Outdoor treatment areas
  • Sauna
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator (39 inch wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk (43 inches high)

More

  • 4 floors
  • 9 buildings
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Banquet hall
  • Biodegradable drinking straws available
  • Built in 2004
  • Comprehensive recycling policy
  • Designated smoking areas
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • No plastic drinking straws
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Composting
  • Energy-saving switches in guestrooms
  • Free international calls
  • Laptop-compatible safe
  • LED lighting
  • Living room
  • Recycling
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
All guests are required to present a valid government-issued ID card and a credit card at check-in for incidental charges.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Airport shuttle fee: MXN 3413.73 per vehicle (roundtrip, maximum occupancy 2)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
This property uses wind energy, plus a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
No shows require payment in full, including taxes and service fee.

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Children 18 years old and younger are not permitted at this adults-only property
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
Guests under 18 years old are not allowed in the spa
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Excellence Riviera Cancun Adults Only Puerto Morelos
Excellence Riviera Cancun Adults All Inclusive Puerto Morelos
Excellence Riviera Cancun Adults Puerto Morelos
Excellence Riviera Cancun Adults
Excellence Riviera Cancun Adults Only All Inclusive
Excellence Riviera Cancun Adults All Inclusive
Excellence Riviera Cancun Adu
Excellence Riviera Cancun Adults Only All Inclusive

Excellence Riviera Cancun - Adults Only All Inclusive Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 1397 out of 1781 reviews
Rating 8 - Good. 225 out of 1781 reviews
Rating 6 - Okay. 98 out of 1781 reviews
Rating 4 - Poor. 22 out of 1781 reviews
Rating 2 - Terrible. 39 out of 1781 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Magen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff and beautiful grounds!
Stayed 4 nights in May 2025

10/10 Excellent

Lowell

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great place!!!
Stayed 6 nights in May 2025

8/10 Good

Curt

Stayed 7 nights in May 2025

10/10 Excellent

Charlotte

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2025

8/10 Good

larry

Liked: Cleanliness, staff & service, property conditions & facilities
It was a relaxing time. Everyone was kind!!
Stayed 6 nights in May 2025

10/10 Excellent

Sarah

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Our trip to Excellence Riviera was fantastic. The property was very clean, the staff was very attentive and the food was fantastic. We highly recommend it and will definitely be returning!
Stayed 6 nights in Apr 2025

10/10 Excellent

Nicholas

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely helpful and friendly staff. Beautiful property.
Stayed 3 nights in May 2025

6/10 Okay

Jessica

Stayed 4 nights in May 2025

10/10 Excellent

Daniel

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My 5th visit. It gets better every time.
Stayed 8 nights in May 2025

6/10 Okay

rob

Traveled with group
Liked: Cleanliness, staff & service
The place was very clean staff was top notch, the beach front left something to be desired with all the seaweed everywhere couldn't actually get into the ocean. For me the night life was no existent other than the martini bar and sports bar other than than it was a ghost town by 9 30 pm. Food was average for me wasn't terrible but I wasn't to the moon about it we actually went into Cancun for dinner a few times as some of the restaurants weren't even open. Its a great place but would I go again not likely based on the overall vibe but its a great place to go if your looking to relax by a pool.
Stayed 5 nights in May 2025

10/10 Excellent

Ava

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is by far the best resort we have stayed at, and we’re already talking about a second trip. From the moment we arrived, we were showered with good service, friendly smiles, and amenities. The rooms are spacious, clean and comfortable, with a large shower, toiletries and comfy beds. We got a swim-up suite, and the extra cost was worth it. The food and drinks were stellar in both variety and quality. From the large breakfast buffet to the many restaurants, we never ran out of places and things to eat. The service at the resort was the best we’ve ever seen. Each employee is kind and attentive, making our stay easy and comfortable. Special shoutouts to: Josias at the front desk, who helped us check in with a smile. Eliseo from the bike tour that took us off the resort and into the main town. He always looked out for our safety, showed us around town, and helped us pick out the perfect gift. Adrian and Angel-O on the entertainment team. From Bingo to Aqua Aerobics, these two had the whole audience laughing and dancing along. Jose the bellboy, who helped us contact our airport transfer services when it failed to show up (third-party, not the resort's fault.) Without him, we would have been stranded; thank you, Jose! The only downside to this resort was the large amount of seaweed on the beach, making the cold water inaccessible at times. Overall, our experience at Excellence Riviera Cancun was immaculate. We want to thank all the staff for making our stay so enjoyable.
Stayed 4 nights in May 2025

10/10 Excellent

TRACY

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
While the hotel is not new, the grounds are well kept, and the rooms were clean and comfortable. The pool area was also clean with friendly staff there to assist with beverages and food. The beach did have a lot of seaweed, but that is not the fault of the hotel. My only recommendation is more pool activities. For instance, other resorts have paddle board yoga in the pool, a live DJ, foam party during the day etc. This resort really caters more to a couple's romantic experience with rather than more active adults. It wasn't a problem, just more sedate than other adult places.
Stayed 3 nights in May 2025

10/10 Excellent

Young, Leonia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
처음 칸쿤에 왔지만 이 호텔을 정한걸 행운으로 생각헙니다.모든것이 완벽하고 모두 친절하고 매일 저녁에 하는 쇼는 정말 좋았어요.. 다음에 기회가 된다면 또 올거에요.
Stayed 7 nights in May 2025

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service
Stayed 3 nights in May 2025

6/10 Okay

patrick

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 5 nights in May 2025

6/10 Okay

Luis Enrique

Liked: Property conditions & facilities
I was assigned the same staff member as another couple during check-in, even though we had different rooms and completely different needs. The couple already knew the hotel, but it was my first time, and I wasn’t given any basic tour or explanation of the main facilities and benefits. It felt like a missed opportunity to make the guest feel welcomed and informed. Also, the beach was dirty with seaweed the entire time, which impacted the experience. These are important areas the hotel should improve.
Stayed 4 nights in May 2025

8/10 Good

Dmitriy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff (some of the best I’ve encountered). Food was great with plenty of options and variety throughout the week. Much more of a slow going type of resort with activities to do, but a lot of lounging. Only downside would be the beach. Plenty of lounge chairs and the beach itself is great, but the water around here isn’t clear and only saw a handful of people swimming. Other then that I would recommend this resort.
Stayed 7 nights in Apr 2025

10/10 Excellent

Gladys, San Antonio

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I truly enjoyed our time at this resort. The dining options were great, 10 restaurants to choose from. The resort was super clean and the staff was so friendly.
Stayed 3 nights in May 2025

10/10 Excellent

Ugo, Natick

Stayed 5 nights in Apr 2025

10/10 Excellent

Sydni

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding restaurants & staff. Very clean and easily accessible amenities. Relaxing & awesome stay. I will be back.
Stayed 3 nights in Apr 2025

10/10 Excellent

Andrea

Traveled with partner
Liked: Cleanliness
Beautiful property and excellent staff!
Stayed 5 nights in May 2025

10/10 Excellent

Evan Cole Edward

Stayed 5 nights in May 2025

6/10 Okay

dina

Traveled with partner
Liked: Staff & service
Not enough floats (they were gone before 9am), "lazy river" doesn't actually have a current or actually function as a lazy river would, ppl are saving cabanas before 530am so it's impossible to get one, food was not good at all. Beach was terribly dirty, filled with seaweed and extremely murky. "Lobster house" restaurant doesn't have actual lobster for spring and most of summer, which is peak season for travelers, not sure why it's named that. Room smelled super musty.
Stayed 5 nights in May 2025

10/10 Excellent

Michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort was wonderful. Best experience and services ever
Stayed 4 nights in May 2025

10/10 Excellent

Robert

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort was very clean. The food choices and quality were great. Activities and entertainment were fun. Most importantly, every staff member I encountered was helpful, friendly and respectful. Standouts are "Angel O" (activities) and Xania (fitness). The resort is lucky to have them both. Angelo is amazing. He is entertaining, funny and inclusive. Xania is an excellent fitness instructor. She is friendly, helpful and knowledgeable.
Stayed 6 nights in Mar 2025