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Fiesta Americana Condesa Cancun All Inclusive

4.5 star property

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Photo gallery for Fiesta Americana Condesa Cancun All Inclusive

2 outdoor pools, pool umbrellas, sun loungers
Buffet
9 restaurants, breakfast, lunch, dinner served; international cuisine
Premium Room, 2 Double Beds (with Plunge Pool) | Garden view
Outdoor banquet area

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
$429
includes taxes & fees
Dec 8 - Dec 9

Explore the area

View in a map
Blvd. Kukulkan km 16.5, Zona Hotelera, Cancun, QROO, 77500
  • Place, Aquaworld
    ‪3 min walk‬
  • Place, Oasis Arena
    ‪6 min walk‬
  • Place, Iberostar Cancun Golf Course
    ‪16 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪20 min drive‬

Room options

View all photos for Premium Room, 2 Double Beds, Non Smoking, Garden View

Premium bedding, down comforters, pillowtop beds, minibar

Premium Room, 2 Double Beds, Non Smoking, Garden View

8.2 out of 10
Very good
(125 reviews)
  • 387 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Premium Room, 2 Double Beds, Non Smoking, Sunset View

Lake view

Premium Room, 2 Double Beds, Non Smoking, Sunset View

8.2 out of 10
Very good
(35 reviews)
  • 387 sq ft
  • Lagoon view
  • Sleeps 4
  • 2 Double Beds

View all photos for Premium Room, 2 Double Beds, Non Smoking, Oceanfront

Beach/ocean view

Premium Room, 2 Double Beds, Non Smoking, Oceanfront

8.4 out of 10
Very good
(39 reviews)
  • 387 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Premium Room, 2 Double Beds, Non Smoking, Ocean View

Premium bedding, down comforters, pillowtop beds, minibar

Premium Room, 2 Double Beds, Non Smoking, Ocean View

8.8 out of 10
Excellent
(44 reviews)
  • 385 sq ft
  • Partial ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Premium Room, 1 King Bed, Non Smoking, Garden View

Premium Room, 1 King Bed, Non Smoking, Garden View | Garden view

Premium Room, 1 King Bed, Non Smoking, Garden View

8.6 out of 10
Excellent
(113 reviews)
  • 387 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Premium Room, 1 King Bed, Non Smoking, Sunset View

Lake view

Premium Room, 1 King Bed, Non Smoking, Sunset View

9.0 out of 10
Wonderful
(30 reviews)
  • 387 sq ft
  • Lagoon view
  • Sleeps 4
  • 1 King Bed

View all photos for Premium Room, 1 King Bed, Non Smoking, Oceanfront

Beach/ocean view

Premium Room, 1 King Bed, Non Smoking, Oceanfront

8.0 out of 10
Very good
(18 reviews)
  • 387 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Premium Room, 1 King Bed, Non Smoking, Ocean View

Premium Room, 1 King Bed, Non Smoking, Ocean View | View from room

Premium Room, 1 King Bed, Non Smoking, Ocean View

8.8 out of 10
Excellent
(62 reviews)
  • 387 sq ft
  • Partial ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Premium Suite, 1 King Bed, Non Smoking (Master)

View from room

Premium Suite, 1 King Bed, Non Smoking (Master)

8.4 out of 10
Very good
(9 reviews)
  • 839 sq ft
  • Partial ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Premium Room, 1 King Bed (with Plunge Pool)

Garden view

Premium Room, 1 King Bed (with Plunge Pool)

8.2 out of 10
Very good
(23 reviews)
  • 538 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Premium Room, 2 Double Beds (with Plunge Pool)

Garden view

Premium Room, 2 Double Beds (with Plunge Pool)

8.8 out of 10
Excellent
(12 reviews)
  • 538 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Family Suite

Premium bedding, down comforters, pillowtop beds, minibar

Family Suite

  • 839 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for 2 Bedroom Master Suite

Beach/ocean view

2 Bedroom Master Suite

10.0 out of 10
Exceptional
(2 reviews)
  • 1227 sq ft
  • 2 bedrooms
  • Ocean view
  • Sleeps 8
  • 2 Double Beds and 1 King Bed

View all photos for Premium Room, 1 King Bed (Fiesta Club - Sunset View)

Lake view

Premium Room, 1 King Bed (Fiesta Club - Sunset View)

8.6 out of 10
Excellent
(4 reviews)
  • 386 sq ft
  • Lagoon view
  • Sleeps 4
  • 1 King Bed

View all photos for Premium Room, 2 Double Beds (Fiesta Club - Sunset View)

Lake view

Premium Room, 2 Double Beds (Fiesta Club - Sunset View)

8.0 out of 10
Very good
(7 reviews)
  • 387 sq ft
  • Lagoon view
  • Sleeps 4
  • 2 Double Beds

View all photos for Premium Room, 1 King Bed (Fiesta Club, Ocean Front)

Beach/ocean view

Premium Room, 1 King Bed (Fiesta Club, Ocean Front)

  • 387 sq ft
  • Sea view
  • Sleeps 4
  • 1 King Bed

View all photos for Premium Room, 2 Double Beds (Fiesta Club, Ocean Front)

Beach/ocean view

Premium Room, 2 Double Beds (Fiesta Club, Ocean Front)

8.0 out of 10
Very good
(2 reviews)
  • 387 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds (Serenity Ocean Front)

Premium bedding, down comforters, pillowtop beds, minibar

Room, 2 Double Beds (Serenity Ocean Front)

  • 387 sq ft
  • Ocean view
  • Sleeps 3
  • 2 Double Beds

View all photos for Room, 2 Double Beds, Ocean View (Serenity)

Premium bedding, down comforters, pillowtop beds, minibar

Room, 2 Double Beds, Ocean View (Serenity)

  • 386 sq ft
  • Partial sea view
  • Sleeps 3
  • 2 Double Beds

View all photos for Suite (Serenity - Ocean Front)

Beach/ocean view

Suite (Serenity - Ocean Front)

  • 839 sq ft
  • 1 bedroom
  • Sea view
  • Sleeps 2
  • 1 King Bed

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About this property

Fiesta Americana Condesa Cancun All Inclusive

4.5-star property in Zona Hotelera
Catch some rays at the beach or spend the day relaxing at Fiesta Americana Condesa Cancun All Inclusive's full-service spa. Then enjoy a meal at one of the property's 9 restaurants. Change of towels is available on request.
Fiesta Americana Condesa Cancun All Inclusive offers 507 air-conditioned accommodations, which are accessible via exterior corridors and feature minibars and laptop-compatible safes. Pillowtop beds feature down comforters and premium bedding. 55-inch flat-screen televisions come with premium satellite channels.

Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and complimentary toiletries. Hair dryers, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a waterslide and a fitness center.

Guests under 18 years old are not allowed in the fitness facility.

The recreational activities listed below are available either on site or nearby; fees may apply.

Miiluma Spa has 10 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. A variety of treatment therapies are provided, including hydrotherapy and reflexology. The spa is equipped with a sauna, a hot tub, and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Fiesta Americana Condesa Cancun All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with umbrellas. At Fiesta Americana Condesa Cancun All Inclusive you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Dining is available at one of the property's 9 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Guests can unwind with a drink at one of the property's bars, which include 3 poolside bars and 4 bars/lounges. Public areas are equipped with complimentary wireless Internet access. This Colonial property also offers a complimentary children's club, a children's pool, and a fitness center. Limited complimentary onsite parking is offered on a first-come, first-served basis, and a car charging station is available. A total renovation of this property was completed in December 2019.

Fiesta Americana Condesa Cancun All Inclusive is a smoke-free property.

The Market - Overlooking the ocean and pool, this buffet restaurant specializes in international cuisine and serves breakfast, brunch, lunch, and dinner. A children's menu is available.
Brasa by the Sea - This poolside brasserie specializes in Brazilian cuisine and serves dinner only. Reservations are required. Open select days.
El Mexicano - Overlooking the garden, this fine-dining restaurant specializes in Mexican cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open select days.
Rosato - This fine-dining restaurant specializes in Italian cuisine and serves dinner only. Open select days.
San Telmo $ - This theme restaurant specializes in Argentinean cuisine and serves dinner only. Open select days.
24-hour room service is available.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and select beverages included
Basic alcoholic beverages included
24-hour room service (limited menu)
In-room minibar (all beverages included)
Number or type of beverages limited at one or more venues

Land activities

Fitness facilities
Volleyball
Kids club

Lessons/classes/games

Dancing
Language
Water fitness
Yoga

Entertainment

Onsite entertainment and activities
Onsite live performances
Theme parties

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free self parking on site
  • Limited onsite parking
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • 3 poolside bars
  • 4 bars/lounges
  • 9 restaurants
  • A coffee shop/cafe
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Brasa by the Sea
  • El Mexicano
  • Rosato
  • San Telmo $
  • The Market

Things to do

  • 2 outdoor pools
  • Billiards/pool table
  • Bingo
  • Children's pool
  • Evening entertainment
  • Free children's club
  • Full-service spa
  • Games
  • Gym
  • Karaoke
  • Shopping
  • TV in common areas
  • Waterslide
  • Yoga classes

Family friendly

  • 2 outdoor pools
  • Children's games
  • Children's pool
  • Free children's club
  • In-room babysitting (surcharge)
  • Lifeguards on site
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 12 meeting rooms
  • Conference center (21,600 square feet of space)

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • On the beach
  • On the waterfront
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 10 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Elevator (59 inch wide door)
  • Front entrance ramp
  • Low-height electrical outlets in bathroom
  • Smooth flooring in public areas
  • Tile flooring in public areas
  • Tile flooring in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 3 buildings
  • 8 floors
  • At least 80% of food locally-sourced
  • Banquet hall
  • Built in 1989
  • Colonial architecture
  • Communal living room
  • Lifeguards
  • Reception hall
  • Renovated entire property - December 2019
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Minibar
  • Restaurant dining guides

More

  • Access via exterior corridors
  • Air conditioning
  • Bulk dispensers for toiletries
  • Eco-friendly toiletries
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 89 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total (up to 22 lbs per pet)
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
1 child per adult, up to the age of 4 years, can stay for free if using existing beds when occupying the parent or guardian's room

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: USD 4.27 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: USD 89 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Onsite parties or group events are strictly prohibited
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
A car is recommended for transportation to and from this property
Guests under 18 years old are not allowed in the fitness facility
Guests under 18 years old are not allowed in the spa
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

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Fiesta Americana Condesa Cancun All Inclusive Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 2442 out of 3915 reviews
Rating 8 - Good. 837 out of 3915 reviews
Rating 6 - Okay. 350 out of 3915 reviews
Rating 4 - Poor. 150 out of 3915 reviews
Rating 2 - Terrible. 136 out of 3915 reviews

9.2/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Rodolfo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent. Excellent from room service to room cleaning food service attention amazing personalized service. Overall excellent. We will definitely go back next year. Thank you. !!!!!
Stayed 6 nights in Aug 2025

10/10 Excellent

MAURICIO, NYC

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel Fiesta Americana is a great hotel to stay with family and friends. It is very friendly, the food options are amazing, and its people is warm and friendly. Our room had a terrace, and the terrace had whirlpool facing the Caribbean Ocean (hard to beat). It is also very well0located, if you like water activities, AquaWorld is right across the street (literally), no need to wait (or take) any kind of transportation. We left AquaWorld soaking wet, and just walk into the Hotel's pool :)
Stayed 4 nights in Aug 2025

8/10 Good

Stephanie

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff. Pool was great always warm. Ocean view was beautiful. Lots of seaweed but not the hotels fault obviously.
Stayed 4 nights in Aug 2025

10/10 Excellent

BRIAN, Myrtle Beach

Liked: Cleanliness, staff & service, property conditions & facilities
Every aspect of out trip was top notch. The staff were inc
Stayed 7 nights in Aug 2025

10/10 Excellent

Brandon

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 3 nights in Aug 2025

10/10 Excellent

Knox

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We went to the fiesta Americana for our elopement and it was an absolutely enjoyable time. Everything was incredible the staff were great and very kind. The food was delicious our favorite places were the steakhouse and the seafood outside restaurant! The rooms were great only downside were the outlets were a little loose and my plugs kept falling out and our AC didn’t not lower below 72 room felt a little sticky from humidity, but wasn’t that big of a deal. They have lots of little activities you can do each day and they do deals with excursions off the resort!
Stayed 6 nights in May 2025

10/10 Excellent

Caleb

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fiesta Americana was a beautiful resort with the kindest staff! Great buffet, amazing other dining options on the property, and filtered water stations throughout the resort which was really convenient. I would 10/10 recommend and I will be coming back next time I’m in Cancun!
Hallways of resort
Beach outside of resort
Italian restaurant
Stayed 8 nights in Aug 2025

8/10 Good

Milen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed for 7 days and was great. Staff very friendly, food really good and delicious. Deserts oh yeah!!! We almost tried everything there. Bad news: A/C was little noisy!!! Also, I think property owners should do something about seaweeds. Like cleanup and make that beach really nice. We didn’t liked that people reserved all chairs around the pool with towels already at 7am. So you don’t have too much choice and you end up at the beach if you not early bird. We booked room with ocean front but unfortunately they screwed up us without balcony so was pointless. I asked front desk to change room when we checked in but of course they didn’t care. Well 3 stars from us !!! Good luck!!!
Stayed 7 nights in Jul 2025

6/10 Okay

Larry Eugene

Traveled with group
Liked: Staff & service
Ĺ the staff could have been a little bit better. The food was actually not so bad but couldn't really get none. Our phones got stolen and they act like they didn't want to help us get it
Stayed 7 nights in Aug 2025

8/10 Good

Deborah

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property and stay. Staff super friendly and food was great. Disappointed with night entertainment in hotel.
Stayed 6 nights in Aug 2025

8/10 Good

Delfina

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service
First time staying at fiesta Americana, staff are absolutely amazing people they treat you with respect and kindness, the only downside to this resort is that is extremely hot including most bathrooms and restaurants reception and lobby. The gym was under construction and it was moved to a different area were it felt like a sauna.
Stayed 6 nights in Aug 2025

8/10 Good

Darrell Leo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay. The choice of restaurants was good. The Thai restaurant was our favourite. The ocean was to rough at the time we were there. There was some seaweed. We found the staff friendly and helpful Darrell
Stayed 7 nights in Jun 2025

10/10 Excellent

Elinai

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Aug 2025

10/10 Excellent

elisandro

Liked: Cleanliness, staff & service, property conditions & facilities
extremely also from consigner , wait
Stayed 7 nights in Aug 2025

10/10 Excellent

jasvir

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was excellent and our suite was at great location of the hotel and always clean since they were cleaning it twice a day.. Staff is very helpful and caring which definitely added to our positive experience.. I’d love to stay there again..
Stayed 5 nights in Aug 2025

8/10 Good

Clay Everett

Stayed 7 nights in Aug 2025

10/10 Excellent

Necipura, Houston

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service.Staff very helpful.Clean.The food selections abundant and so delicious. AC in room very cold and comfortable.The birthday cakes/ songs made me feel special.Very safe hotel.Overall,excellent place to stay and will come back again.
Stayed 3 nights in Aug 2025

2/10 Terrible

Zahra

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Smells bad. Not sure how it has such high reviews. Most definitely AI bots giving it high ratings. The people working there are great, very nice people. It’s just that what was advertised was from reality. Had to leave after the 1 night, due to unclean buffet. Much better deals out there. Save yourself the headache and go somewhere else.
Stayed 4 nights in Aug 2025

10/10 Excellent

Yeeshai

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was excellent. Everyone was very helpful and welcoming. One worker named Fabian went above and beyond when helping me set up a proposal. Food was great, amenities were great, beach was clean and well maintained. 100% would come here again
Stayed 4 nights in Aug 2025

8/10 Good

christian

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really liked this property it was nice,staff was extremely friendly and you can always find a pool chair (that was a big plus). My dislike was in my opinion the food wasn’t that great so my family and I ate out every night .The other issue I had was that we saw some roaches in our room on the 3rd night .which I did say to the concierge but instead of changing our room they wanted to fumigate while we were in the room .
Stayed 5 nights in Aug 2025

8/10 Good

Lorena

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a very nice property. We booked the room with the plunge pool which was on first floor. Very humid down there that our bed sheets felt wet. Food was good. My daughter is very picky eater and she was able to find something she liked. Very secured place. Eladio who works the buffet area was amazing throughout our whole stay. Very friendly and helpful.
Entrance
Ocean view on a full moon
Brazilian Restaurant on site
A family dinner
Stayed 4 nights in Aug 2025

10/10 Excellent

Vidyia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had an amazing time. The food was amazing. The staff were amazing. The food was amazing (bore repeating twice). The staff are so helpful and responsive. Everting was so well kept. Any need was seen too- happily. I strongly recommend this resort and look forward to going back. Soon.
Stayed 6 nights in Aug 2025

8/10 Good

masako

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A good location for Aqua World tours and fun activities.
Stayed 7 nights in Aug 2025

8/10 Good

Stephanie

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property was okay. Not a true all inclusive experience and for the price I would have stay somewhere else. Nothing to eat past 11 pm. The food in the restaurants was pretty bad and we ordered rib eye tacos that were terrible and we were charged $55.00 for them! We also were supposed to get a bottle of champagne and tequila with our room which we never received even after asking the concierge 3 times. The staff was great for the most part and JJ from the adults b only beach area was super cool! I would not stay at this property again.
Buffet
Oceanfront Balcony and hot tub
Pool Area
Adults only beach
Stayed 4 nights in Aug 2025

8/10 Good

Victor

Stayed 2 nights in Aug 2025