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Grand City Hotel - Near Market 28

3.5 star property

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Terrace/patio
Shower, free toiletries, hair dryer, towels
Reception
Terrace/patio
Reception

Reviews

8.4 out of 10
Very good

Popular amenities

  • Room service
  • Pool
  • Housekeeping
  • 24/7 front desk
  • Air conditioning
  • Parking included

Explore the area

Map
Av Yaxchilán 154 , Cancun, QROO, 77500
  • Plaza 28
    ‪7 min walk‬
  • Plaza Las Americas
    ‪18 min walk‬
  • Puerto Cancun Marina Town Center
    ‪4 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪17 min drive‬

Room options

View all photos for Suite

Suite | In-room safe, desk, free WiFi, bed sheets

Suite

  • City view
  • 474 sq ft
  • Sleeps 4

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About this property

Grand City Hotel - Near Market 28

3.5-star hotel in Downtown Cancun
This hotel features an outdoor pool, concierge services, and a 24-hour front desk. Free WiFi in public areas and free self parking are also provided. Additionally, tour/ticket assistance, a garden, and a front-desk safe are onsite.
Grand City Hotel - Near Market 28 offers 18 air-conditioned accommodations with safes and complimentary bottled water. LCD televisions come with cable channels. Refrigerators, microwaves, and coffee/tea makers are provided. Bathrooms include showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool.
Grand City Hotel - Near Market 28 features an outdoor pool, tour/ticket assistance, and a garden. Wireless Internet access is complimentary. This Cancun hotel also offers concierge services, room service (during limited hours), and a front-desk safe. Onsite self parking is complimentary.

Grand City Hotel - Near Market 28 has designated areas for smoking.

Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Onsite parking available only on request
  • Free self parking on site

Things to do

  • Outdoor pool

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only

More

  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • LCD TV with cable channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Free bottled water
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 11:30 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a smoke detector

We should mention

This property does not have elevators
No pets and no service animals are allowed at this property

Property is also known as

Grand City Hotel Cancun
Grand City Hotel
Grand City Cancun

Grand City Hotel - Near Market 28 Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 187 out of 372 reviews
Rating 8 - Good. 114 out of 372 reviews
Rating 6 - Okay. 41 out of 372 reviews
Rating 4 - Poor. 17 out of 372 reviews
Rating 2 - Terrible. 13 out of 372 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Ella

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Kind staff
Customer service was excellent and very helpful. Great location for a New Year's eve celebration of sorts, and short walking distance to Oxxo and good restaurants. Easy access to bus that takes you to the beaches. We had a great time. The only problem is there is no sink appropriate for washing dishes. Suitable only for a short stay. Great price for the value.
Stayed 2 nights in Dec 2024

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Affordable price, great service!
Stayed 4 nights in Dec 2024

4/10 Poor

samanwaya

Traveled with group
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness, amenities
The toilets smelled really bad and was not very clean. The rooms smelled bad as well
Stayed 1 night in Dec 2024

6/10 Okay

Verified traveler

Traveled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
The location is great but the hotel it self is outdated and the room clean should have improve. I was had skin reaction after sleep one night. I have to ask for clean bed sheet and towel. There is one bar just two blocks away and they are running loud music till midnight.
Stayed 2 nights in Nov 2024

10/10 Excellent

Sandra, NORTH LAS VEGAS

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was nice and very clean
Stayed 1 night in Nov 2024

10/10 Excellent

Carlos

Liked: Cleanliness
Stayed 1 night in Nov 2024

4/10 Poor

Laurence

Disliked: Cleanliness
Stayed 1 night in Aug 2024

10/10 Excellent

Juan Gustavo Guajardo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy bonito lugar, solo le falta mejorar un poco la condición de los muebles como los sillones. Cerca de restaurantes y tiendas y la vida nocturna.
Stayed 5 nights in Jul 2024

6/10 Okay

Maria

Stayed 3 nights in Jun 2024

10/10 Excellent

Hamza

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Hamza

Liked: Cleanliness, staff & service, property conditions & facilities
A nice place to stay in
Stayed 1 night in May 2024

10/10 Excellent

Laura S

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service
Stayed 4 nights in Feb 2024

2/10 Terrible

Donald

Disliked: Cleanliness, staff & service, property conditions & facilities
Terrible
Stayed 1 night in Feb 2024

8/10 Good

Maria Gisela Mercado

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, helpful staff and access to places I want to go to
Stayed 3 nights in Feb 2024

10/10 Excellent

DONGYONG

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff's so kindly.
Stayed 2 nights in Feb 2024

10/10 Excellent

gilbert

Traveled with partner
Liked: Staff & service, property conditions & facilities
The chef Karime was excellent and extremely accommodating.. the staff immediately responded to questions about distances and what was nearby and how to access it. Candy, Aracely, Dora, Aisela, Ana , Francisco and Alvaro kept us all functioning (tv and all else)and made our stay here rewarding and memorable It was a great stay!
Stayed 21 nights in Jan 2024

10/10 Excellent

Tanisha

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It’s a hidden gem. My daughter and I truly enjoyed our stay it was nice and quiet.
Stayed 8 nights in Dec 2023

4/10 Poor

Oluwaseun

Traveled with family and small children, Traveled with family
Disliked: Amenities
Stayed 5 nights in Dec 2023

8/10 Good

Jiyoung

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

8/10 Good

Brigid

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the room itself it was small and simple and had what I needed there is a cute bar down the street that I hung out at one night but it's across the street from the hospital and not exactly the greatest of neighborhoods. The tour buses don't come to this hotel so you either have to get an Uber or figure out how to walk to the nearest pick up spot. For my quick stay this was fine but if I was staying longer than two or three days I would definitely find somewhere more accommodating, closer to restaurants and transportation. I didn't have that much interaction with the staff but they were friendly, useful and spoke English.
Stayed 3 nights in Dec 2023

10/10 Excellent

Hakan

Stayed 4 nights in Dec 2023

8/10 Good

Stephanie, London

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023

10/10 Excellent

Jiyoung

Liked: Cleanliness, staff & service, property conditions & facilities
I loved the stay
Stayed 1 night in Dec 2023

10/10 Excellent

Raymond Josue

Liked: Cleanliness, amenities
Great Friendly Staff, Pool, Clean ROOM Hotel, Good Breakfast.
Stayed 5 nights in Oct 2023

8/10 Good

Fred

Stayed 3 nights in Sep 2023