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Grand Oasis Cancun - All Inclusive

4.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Grand Oasis Cancun - All Inclusive

Outdoor pool
On the beach, white sand, beach towels, beach massages
On the beach, white sand, beach towels, beach massages
Grand Ocean View | Beach/ocean view
Aerial view

Reviews

6.0 out of 10

Popular amenities

  • Bar
    Bar
  • All inclusive
    All inclusive
  • Pool
    Pool
  • Gym
    Gym
  • Spa
    Spa
  • 24/7 front desk
    24/7 front desk

Explore the area

Map
Blvd. Kukulcan, Km. 16.5, Zona Hotelera, Cancun, QROO, 77500
  • Oasis Arena
    1 min walk
  • Maya Museum of Cancun
    8 min walk
  • Iberostar Cancun Golf Course
    9 min walk
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    17 min drive

Room options

View all photos for Room (Grand Standard, Non Refundable)

Minibar, iron/ironing board, free cribs/infant beds, free rollaway beds

Room (Grand Standard, Non Refundable)

  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Grand Standard

Minibar, iron/ironing board, free cribs/infant beds, free rollaway beds

Grand Standard

  • 377 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Grand Sunset View

Grand Sunset View | Minibar, iron/ironing board, free cribs/infant beds, free rollaway beds

Grand Sunset View

  • 377 sq ft
  • Lagoon view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Grand Ocean View

Grand Ocean View | Minibar, iron/ironing board, free cribs/infant beds, free rollaway beds

Grand Ocean View

  • 377 sq ft
  • Partial ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Room Standard

Minibar, iron/ironing board, free cribs/infant beds, free rollaway beds

Room Standard

  • Sleeps 1
  • 1 King Bed OR 2 Double Beds

View all photos for Room Superior With Sea View

Minibar, iron/ironing board, free cribs/infant beds, free rollaway beds

Room Superior With Sea View

  • Sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room Standard

Minibar, iron/ironing board, free cribs/infant beds, free rollaway beds

Room Standard

  • Sleeps 4
  • 2 Double Beds

View all photos for Triple Room Standard With Lake View

Minibar, iron/ironing board, free cribs/infant beds, free rollaway beds

Triple Room Standard With Lake View

  • Lake view
  • Sleeps 4
  • 2 Double Beds

Similar properties

Aerial view

Emporio Cancun Optional All Inclusive

Pool
All inclusive
Spa
Kids pool
3.9 out of 5, Good, (1452)
The price is $244
per night
$286 total
includes taxes & fees
Dec 7 - Dec 8
Emporio Cancun Optional All Inclusive

About this property

Grand Oasis Cancun - All Inclusive

4-star property in Zona Hotelera
Catch some rays at the beach or spend the day relaxing at Grand Oasis Cancun - All Inclusive's full-service spa. Then enjoy a meal at one of the property's 8 restaurants. Housekeeping is available on request.
Grand Oasis Cancun - All Inclusive offers 1117 accommodations with complimentary bottled water and hair dryers. 42-inch flat-screen televisions come with cable channels. Coffee/tea makers and minibars are provided. Bathrooms include showers and complimentary toiletries. Irons/ironing boards, change of towels, and change of bedsheets can be requested. Cribs/infant beds (complimentary) and rollaway/extra beds (complimentary) are also available. Housekeeping is provided on request.
Recreational amenities at the property include an outdoor tennis court, an outdoor pool, a sauna, and a fitness center.

Guests under 18 years old are not allowed in the fitness facility.

The recreational activities listed below are available either on site or nearby; fees may apply.

Sensoria Spa has massage/treatment rooms, couples treatment room(s), and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, sports massages, and Swedish massages. The spa is equipped with a sauna. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is open daily.
Grand Oasis Cancun - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

In addition to a full-service spa, Grand Oasis Cancun - All Inclusive features an outdoor tennis court and an outdoor pool. Dining is available at one of the property's 8 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Guests can unwind with a drink at one of the property's bars, which include 10 bars/lounges, a beach bar, and a poolside bar. A computer station is located on site and wireless Internet access is complimentary.

Business-related amenities at this 4-star property consist of a business center and 14 meeting rooms. Event facilities measuring 19063 square feet (1771 square meters) include a conference center. This Art Deco property also offers a casino, a fitness center, and a sauna. For a surcharge, an area shuttle within 16.5 km is available to guests. Complimentary self parking is available on site.

Grand Oasis Cancun - All Inclusive is a smoke-free property.

Dos Lunas - This restaurant specializes in Italian cuisine and serves lunch and dinner. Reservations are required.
Tun Kul Food Hall - Overlooking the garden, this buffet restaurant specializes in international cuisine and serves breakfast, brunch, and dinner. Open daily.
Bahia Steak House - Overlooking the garden, this steakhouse serves dinner only. Reservations are required. Open daily.
La Placita Fast Food - Overlooking the garden, this restaurant specializes in international cuisine and serves lunch only. Open daily.
Hacienda Sarape - Overlooking the garden, this restaurant specializes in Mexican cuisine and serves brunch and dinner. Open daily.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals and snacks included
In-room minibar (all beverages included)
Number or type of beverages limited at one or more venues

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Land activities

Fitness facilities
Soccer
Tennis

Lessons/classes/games

Aerobics
Bartending
Cooking
Dancing
Pilates
Water fitness
Yoga

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs
Onsite live performances
Theme parties

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi
  • WiFi in public areas is free with a 1-device limit

Parking and transportation

  • Area shuttle (surcharge) up to 16.5 km
  • Free self parking on site

Food and drink

  • 10 bars/lounges
  • 8 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Bahia Steak House
  • Dos Lunas
  • Hacienda Sarape
  • La Placita Fast Food
  • Tun Kul Food Hall

Things to do

  • 4 gaming tables
  • 6 slot machines
  • Arcade/game room
  • Beach volleyball
  • Billiards/pool table
  • Casino (538 square feet of space)
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Games
  • Gym
  • Outdoor pool
  • Outdoor tennis court
  • Piano
  • Pilates classes
  • Playground
  • Sauna
  • Shopping
  • Steam room
  • TV in common areas
  • Yoga classes

Family friendly

  • Arcade/game room
  • Babysitting (surcharge)
  • Children's games
  • Children's toys
  • Free children's club
  • Free crib
  • Free rollaway/extra bed
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 14 meeting rooms
  • Business center
  • Computer station
  • Conference center (19,063 square feet of space)

Outdoors

  • Beach towels
  • Garden
  • On the beach
  • On the waterfront

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Spa treatment rooms
  • Sports massages
  • Swedish massages

Accessibility

  • Elevator

More

  • 4 buildings
  • 6 floors
  • Art Deco architecture
  • Ballroom
  • Banquet hall
  • Built in 1989
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib
  • Free rollaway/extra bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
For more details, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Free rollaway/extra beds
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Cash deposit for Spring Break: USD 30 per stay for guests under 26 years old staying between 01 February - 30 April
  • Sanitation services: USD 4.57 per night

We have included all charges provided to us by the property.

Optional extras

  • Late check-out is available for a fee (subject to availability)
  • In-room safe fee: USD 10 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 25 years old
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Cleaning and Health Protocols (Oasis Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 8:00 AM to 8:00 PM
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
Free WiFi in public areas has a 1-device limit
Guests under 18 years old are not allowed in the fitness facility

Property is also known as

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Grand Oasis Cancun Reviews
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Grand Oasis Cancun - All Inclusive Reviews

Reviews

6.0
Rating 10 - Excellent. 319 out of 1451 reviews" "
Rating 8 - Good. 249 out of 1451 reviews" "
Rating 6 - Okay. 273 out of 1451 reviews" "
Rating 4 - Poor. 227 out of 1451 reviews" "
Rating 2 - Terrible. 383 out of 1451 reviews" "

6.6/10

Cleanliness

6.2/10

Staff & service

6.2/10

Amenities

6.2/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

6/10 Okay

Lilia

Liked: Staff & service
Good
Stayed 10 nights in Aug 2024

4/10 Poor

Cache

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms look like a motel. there was a dead bug on my the bed. Food was great
Stayed 5 nights in Aug 2024

4/10 Poor

michael

Disliked: Staff & service, amenities
This place is a giant turd wanna be mega resort sub par in quality and service just save your money and stay somewhere else. This place is a prime example of stretching yourself too thin the property is huge and drinks are trash literally isn’t worth it
Stayed 1 night in Aug 2024

6/10 Okay

Luis

Liked: Cleanliness, staff & service
Stayed 4 nights in Aug 2024

10/10 Excellent

Julia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Case was really sweet she made me stay amazing !
Stayed 4 nights in Aug 2024

8/10 Good

Jorge

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Okay
It was okay. Mexican restaurant wait was forever. We stayed 2 nights and weren't able to get any reservations to the nicer restaurants. Bar lines were pretty long most of time. Beds and rooms were comfy enough though. Line for breakfast was super long sometimes.
Stayed 2 nights in Jul 2024

6/10 Okay

Bertha

Disliked: Property conditions & facilities
Property is very deteriorated , the main buffet was not the best place for eating
Stayed 5 nights in Aug 2024

8/10 Good

REZA

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good. But all you can eat buffet at tatish need to add more beef and chicken products for people that don’t eat pork products. All other restaurants was really good but need to stand in a long long. But overall was good.
Stayed 4 nights in Aug 2024

10/10 Excellent

Ortice

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s fun lots off pools
Stayed 3 nights in Aug 2024

2/10 Terrible

david

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
upon arrival, we discovered there was an A-class of customers and a b-class, which we did not know about at booking. 3/4 of dining locations was unavailable due to being one of the b-class. The daily schedule was neutral at best, overall pretty bad. The alcohol was very low grade, and lines were rampant. My room had holes in the seal of the shower, which means we had bugs crawling up. On an attempt to do room service, we discovered that it took hours. The sheets were clean.
Stayed 3 nights in Aug 2024

2/10 Terrible

Edith Guadalupe Morales

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Aug 2024

8/10 Good

Harold

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Average stay accommodation.
The stay was average. I was very disappointed that although they had the ability , they would not change US$20 so I could give a tip to my shuttle driver.
Stayed 2 nights in Aug 2024

10/10 Excellent

Palak

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice experience
Stayed 4 nights in Aug 2024

6/10 Okay

Yosleidy

Liked: Staff & service, property conditions & facilities
Stayed 4 nights in Aug 2024

2/10 Terrible

Veronika

Traveled with family and small children, Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
DO NOT BOOK/TERRIBLE! NOT ALL INCLUSIVE Whether it’s the resort or Expedia: one of them is a huge liar and Expedia being the advertising site should be more honest in their representation of such properties. Upon booking, I chose to upgrade to ocean view room, requested double beds, received response from resort that double beds would be available. The resort is described as all inclusive, however it is not. Upon arrival, front desk staff could care less to help you or explain anything, won’t even crack a smile (which is the theme for the rest of staff at this resort, looking depressed and downright angry). They later tell you that you have to rent the safe!!! Never heard of renting a safe in any hotel ever. Fine… 90$ more that. Then they tell you that room I got is not all inclusive, only 6 of the restaurants that are actually included and those have the worst food I’ve ever had. Room I got was blocked by another building, so I had only partial ocean view. No double beds, 1 king bed. Was told to talk to concierge: woman looked so angry and unapproachable, when I asked if I can have what I paid for she said no rooms are available for the “level” I bought. Mind you, Expedia does not at all disclose that there are multiple levels of rooms and what they include. No room service at all! You had to beg to refill water and towels in the room. Burgers looked like they were made from fake meet, only non premium items such as chicken and beef. The rest is up charge or not available.
Stayed 8 nights in Jul 2024

8/10 Good

Teresa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jul 2024

6/10 Okay

Jennifer

Traveled with partner
Liked: Staff & service
This hotel has a beautifully designed entrance and the overall resort has a nice look. But we were extremely disappointed in the dinner buffet. The food was mediocre at best. I would not stay at this hotel again.
Stayed 1 night in Aug 2024

2/10 Terrible

Gyppsy, LAND O LAKES

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2024

2/10 Terrible

Irene

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst Experience in Mexico - Very Disappointed
I had the worst experience I’ve ever had in Mexico at this hotel and am extremely disappointed. I do not recommend this place at all. Firstly, we were given drinks in disposable cups that had already been used, with lipstick stains on them multiple times. The rooms were filthy, and the showers were disgusting. The entire hotel is deteriorated and falling apart. Furthermore, the information provided on hotel.com is misleading. It stated that the hotel was all-inclusive, but that’s not true. You still have to pay for almost 70% of the food, drinks, and dining options if you want anything decent. Even with the highest tier package, the Black wristbands, what is included is very limited. For example, I tried to get popsicles for my husband, two kids, and myself but was told there was a three-item limit per person. At a restaurant, I wanted to order two entrees, but the waitress insisted I finish the first one before ordering more. I didn’t like the first entrée, and when I tried to order something else five minutes later, the kitchen was already closed. This happened multiple times with both food and drinks. The worst part is that we stayed at this same hotel 10 years ago for our honeymoon in 2014 and had a completely different experience. It’s unbelievable how much this place and its service have declined.
Stayed 3 nights in Aug 2024

8/10 Good

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jul 2024

4/10 Poor

Stephenie

Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
The property was beautiful. They had many options on the property but no one explained prior to going that there were different levels to the all inclusive. There were many restaurants we had to pay extra to eat at, and the price was expensive. The food places were very spread out and you have to walk A Lot to get what you’re going to.
Stayed 3 nights in Jul 2024

4/10 Poor

Yaric

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were dirty, a lot of dust, cleaning supplies smelled like sewer, staff were very rude, food was not edible and most food options were extra charge even with All Inclusive option.
Stayed 9 nights in Apr 2024

6/10 Okay

Cesar Felipe Pineiro

Liked: Staff & service
The rooms and bathrooms need updates the hotel facilities are good, good restaurants if you have the black bracelet, really nice pool and beach. Staff are excellent in general. Excellent shows and entertainment. Overall its good hotel but rooms bathrooms need and urgent updates.
Stayed 7 nights in Jul 2024

2/10 Terrible

Guillermo

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2024

4/10 Poor

Jennifer

Stayed 4 nights in Jul 2024