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Grand Oasis Cancun - All Inclusive

4.0 star property

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Photo gallery for Grand Oasis Cancun - All Inclusive

Exterior
Indoor wedding
14 bars/lounges, swim-up bar, poolside bar, beach bar
Front of property
Grand Ocean View | Beach/ocean view

Reviews

6.0 out of 10

Popular amenities

  • Pool
  • Bar
  • All inclusive
  • Breakfast included
  • Spa
  • Laundry
$266
includes taxes & fees
Oct 10 - Oct 11

Explore the area

View in a map
Blvd. Kukulcan, Km. 16.5, Zona Hotelera, Cancun, QROO, 77500
  • Place, Aquaworld
    ‪10 min walk‬
  • Place, Iberostar Cancun Golf Course
    ‪11 min walk‬
  • Place, Delfines Beach
    ‪2 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪20 min drive‬

Room options

View all photos for Grand Standard

1 bedroom, minibar, iron/ironing board, free cribs/infant beds

Grand Standard

  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Grand Sunset View

1 bedroom, minibar, iron/ironing board, free cribs/infant beds

Grand Sunset View

  • Lagoon view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Grand Ocean View

Grand Ocean View | 1 bedroom, minibar, iron/ironing board, free cribs/infant beds

Grand Ocean View

  • Partial sea view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Triple Room Standard with Lake View

1 bedroom, minibar, iron/ironing board, free cribs/infant beds

Triple Room Standard with Lake View

  • 376 sq ft
  • Sleeps 4

View all photos for Room Superior with Sea View

1 bedroom, minibar, iron/ironing board, free cribs/infant beds

Room Superior with Sea View

  • 376 sq ft
  • Sleeps 4

View all photos for Room Standard

1 bedroom, minibar, iron/ironing board, free cribs/infant beds

Room Standard

  • 376 sq ft
  • Sleeps 4

View all photos for Room Standard

1 bedroom, minibar, iron/ironing board, free cribs/infant beds

Room Standard

  • 376 sq ft
  • Sleeps 1

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Exterior

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  • Breakfast included
  • All inclusive
  • Spa
3.6 out of 5, Good, 1,505 reviews
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About this property

Grand Oasis Cancun - All Inclusive

4-star property in Zona Hotelera
Catch some rays at the beach or spend the day relaxing at Grand Oasis Cancun - All Inclusive's full-service spa. Then enjoy a meal at one of the property's 13 restaurants. Housekeeping is available on request.
Grand Oasis Cancun - All Inclusive offers 1210 air-conditioned accommodations with complimentary bottled water and hair dryers. 42-inch flat-screen televisions come with cable channels. Coffee/tea makers and minibars are provided. Bathrooms include showers and complimentary toiletries. Irons/ironing boards, change of towels, and change of bedsheets can be requested. Cribs/infant beds (complimentary) are also available. Housekeeping is provided on request.
Recreational amenities at the property include an outdoor tennis court, an outdoor pool, a sauna, and a fitness center.

Guests under 18 years old are not allowed in the fitness facility.

The recreational activities listed below are available either on site or nearby; fees may apply.

Sensoria Spa has massage/treatment rooms, couples treatment room(s), and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, sports massages, and Swedish massages. The spa is equipped with a sauna. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is open daily.
Grand Oasis Cancun - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

In addition to a full-service spa, Grand Oasis Cancun - All Inclusive features an outdoor tennis court and an outdoor pool. Dining is available at one of the property's 13 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Guests can unwind with a drink at one of the property's bars, which include 14 bars/lounges, a beach bar, and a poolside bar. Guests can enjoy a complimentary breakfast each morning. A computer station is located on site and wireless Internet access is complimentary.

Business-related amenities at this 4-star property consist of a business center and 14 meeting rooms. Event facilities measuring 19063 square feet (1771 square meters) include a conference center. This all-inclusive property also offers a casino, a fitness center, and a sauna. For a surcharge, an area shuttle within 16.5 km is available to guests. Complimentary self parking is available on site.

Grand Oasis Cancun - All Inclusive is a smoke-free property.

A complimentary buffet breakfast is served each morning between 7:00 AM and 11:00 AM.
Dos Lunas - This restaurant specializes in Italian cuisine and serves lunch and dinner. Reservations are required.
Tun Kul Food Hall - Overlooking the garden, this buffet restaurant specializes in international cuisine and serves breakfast, brunch, and dinner. Open daily.
Bahia Steak House - Overlooking the garden, this steakhouse serves dinner only. Reservations are required. Open daily.
La Placita Fast Food - Overlooking the garden, this restaurant specializes in international cuisine and serves lunch only. Open daily.
Hacienda Sarape - Overlooking the garden, this restaurant specializes in Mexican cuisine and serves brunch and dinner. Open daily.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals and snacks included
In-room minibar (all beverages included)
Number or type of beverages limited at one or more venues

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Land activities

Fitness facilities
Soccer
Tennis

Lessons/classes/games

Aerobics
Bartending
Cooking
Dancing
Pilates
Water fitness
Yoga

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs
Onsite live performances
Theme parties

Property amenities

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi
  • WiFi in public areas is free with a 1-device limit

Parking and transportation

  • Area shuttle (surcharge) up to 16.5 km
  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 13 restaurants
  • 14 bars/lounges
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Bahia Steak House
  • Dos Lunas
  • Hacienda Sarape
  • La Placita Fast Food
  • Tun Kul Food Hall

Things to do

  • 4 gaming tables
  • 6 slot machines
  • Arcade/game room
  • Beach volleyball
  • Billiards/pool table
  • Casino (538 square feet of space)
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Games
  • Gym
  • Outdoor pool
  • Outdoor tennis court
  • Piano
  • Pilates classes
  • Playground
  • Sauna
  • Shopping
  • Steam room
  • TV in common areas
  • Yoga classes

Family friendly

  • Arcade/game room
  • Babysitting (surcharge)
  • Children's games
  • Children's toys
  • Free children's club
  • In-room crib
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 14 meeting rooms
  • Business center
  • Computer station
  • Conference center (19,063 square feet of space)

Outdoors

  • Beach towels
  • Garden
  • On the beach
  • On the waterfront

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Spa treatment rooms
  • Sports massages
  • Swedish massages

Accessibility

  • Elevator
  • Smooth flooring in room

More

  • 4 buildings
  • 6 floors
  • Ballroom
  • Banquet hall
  • Built in 1989
  • Smoking not allowed
  • Traditional architecture

Room amenities

Bedroom

  • Free crib

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Cash deposit for Spring Break: USD 30 per stay for guests under 26 years old staying between 01 February - 30 April
  • A tax is imposed by the city: USD 4.29 per accommodation, per night
  • Resort fee: USD 6 per accommodation, per night
The resort fee includes:
  • Housekeeping

We have included all charges provided to us by the property.

Optional extras

  • Late check-out is available for a fee (subject to availability)
  • In-room safe fee: USD 10 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 25 years old
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Cleaning and Health Protocols (Oasis Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 8:00 AM to 8:00 PM
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
Free WiFi in public areas has a 1-device limit
Guests under 18 years old are not allowed in the fitness facility

Property is also known as

All Inclusive Cancun Grand Oasis
All Inclusive Oasis
Cancun Grand Oasis
Cancun Grand Oasis All Inclusive
Grand Oasis
Grand Oasis All Inclusive
Grand Oasis Cancun
Grand Oasis Cancun All Inclusive
Oasis All Inclusive
Oasis Cancun Grand
Grand Oasis Cancun Hotel
Grand Oasis Cancun Mexico
Grand Oasis Cancun Reviews
Grand Oasis Hotel Cancun
Grand Oasis Resort Cancun
Oasis Grand Cancun
Grand Oasis Cancun All Inclusive All-inclusive property
Grand Oasis All Inclusive All-inclusive property

Reviews

Grand Oasis Cancun - All Inclusive Reviews

6.0

6.4/10

Cleanliness

6.2/10

Staff & service

6.4/10

Amenities

6.2/10

Property conditions & facilities

6.8/10

Eco-friendliness
Rating 10 - Excellent. 389 out of 1666 reviews
Rating 8 - Good. 262 out of 1666 reviews
Rating 6 - Okay. 340 out of 1666 reviews
Rating 4 - Poor. 256 out of 1666 reviews
Rating 2 - Terrible. 419 out of 1666 reviews

Reviews

6/10 Okay

Moheeb

Traveled with family
Stayed 4 nights in Jul 2025

4/10 Poor

maria

Traveled with group, Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Staff was rude , very limited dining options and long wait lines
Stayed 7 nights in Jul 2025

10/10 Excellent

claude

Stayed 5 nights in Jun 2025

2/10 Terrible

Nicolas

Traveled with group, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
DO NOT BOOK THIS HOTEL!!! The service at this hotel is the worst I've ever received and the room the most dirty and in disrepair ever. Almost everyone in the staff was rude and they wouldn't address our request of a room change as we had insets, AC was smelly and the room humid, fridge not working, bathtub in disrepair and the walls all dirty. We stayed for 6 days and during that time, no one we approached did anything to solve the issues. Moreover, the check in was crazy long (2 hours) and we only got the disastrous room we got around 9pm. Huge lines for getting in the buffet restaurant, too. Save yourself a very bad experience and stay away from this hotel.
Stayed 5 nights in Jul 2025

8/10 Good

Monica

Stayed 4 nights in Jul 2025

4/10 Poor

Paula Andrea

The hotel and its building from the outside looks beautiful but once
Stayed 5 nights in Jul 2025

2/10 Terrible

migue

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Late check in, it is supposed to be at 3 but it ends up being at 6pm due to the lack of rooms or clean rooms, sink leaking, same and not so good food, good restaurants booked until Tuesday if you’re requesting it for Friday, bad customer service, I will not recommend it.
Stayed 4 nights in Jul 2025

10/10 Excellent

Mohammed

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great location, clean, lots of food.
Stayed 7 nights in Apr 2025

2/10 Terrible

Anthony

Traveled with family and small children, Traveled with group, Traveled with partner, Traveled with family
Disliked: Cleanliness, staff & service, amenities
Worst stay ever! Would never go back. When booking they never mention you have to pay an upgrade to have access to all restaurants, bars and cafes, price tag on the upgrade is up there. Rooms are cleaned every other day. Not to mention the noise in the hallways in the middle of the night. They had a group of graduates I mean maybe 1000 of them all over the resort, banging on random doors at 3am, yelling playing loud music in the hall ways yelling ringing the doorbells of the rooms. Bars had 1 bartender so it was roughly a 10min wait for a drink. I get the parting but if you expect 1000 kids every year have them stay all in one area so the rest of the guests can rest and relax. Getting a beach towel was such a hassle. You had to get it at your towel station near your room even if you were already at the pool on the other side of the resort. The buffet staff was amazing deserved every last dollar in tips. The a la carte restaurants were very unfriendly. Roaches on the elevator. Never again!
Stayed 5 nights in Jun 2025

2/10 Terrible

Catherine, Houston

Traveled with partner
Disliked: Cleanliness, amenities
Buffet horrible. Fake pinapple juice, Bartenders were awesome helping with with my Spanish, forner chicken stand now just drump thighs and old french fries. Dark restarant, you cany see your food snd no exit sign in case of emergency. Only good thing about this place was cigar bar...which you psy extra for drink and of couse cigars. I dont smoke and was still the best place there
Stayed 2 nights in Jun 2025

8/10 Good

Carlos

Stayed 4 nights in Jun 2025

10/10 Excellent

MARCIAL, Van Nuys

Stayed 7 nights in Apr 2025

2/10 Terrible

Ricki Ann

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not impressed…
Stayed 4 nights in Jun 2025

2/10 Terrible

Natalia

Traveled with group, Traveled with partner, Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Our stay at Grand Oasis Cancun was unfortunately disappointing, and we feel it’s important to share our experience. We were given a room with a terrace facing the beach, but the safety lock on the door was broken. While someone would have needed to climb to reach it, we didn’t feel secure knowing there was no proper lock. The room showed visible signs of wear. The toilet and sink had old stains, and we noticed a few cockroaches, which raised concerns about cleanliness. We took photos to document this. One night, there was a power outage that affected our room, and the next day, half of the building had no electricity. Our friends, who were also staying at the resort, checked out early because of it. We tried contacting staff for help during the outage, but received no response and couldn’t get assistance for a room change. It felt like support was unavailable when needed most. The food was basic, with repetitive, mass-produced options. While we didn’t expect luxury, we had hoped for better quality and variety. Eventually, we decided to leave during the night to find a hotel with basic comfort, cleanliness, and safety. Unfortunately, the check-out process took over an hour, as we were told we needed a special pass to exit. That delay made a tough situation more stressful. We ended up finding another hotel that was clean, well-lit, and more welcoming. While Grand Oasis Cancun may work for some travelers, we would not return.
Stayed 4 nights in Jun 2025

6/10 Okay

Marlene

Traveled with family and small children
Liked: Cleanliness, amenities
Friendly and shows ,the food is no very good and the room very old
Stayed 5 nights in Jun 2025

2/10 Terrible

Alicia

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Jun 2025

2/10 Terrible

Paola, Naples

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Unfortunately I check in and check out, room condition was horrible , We moved to another hotel
Stayed 1 night in Jun 2025

2/10 Terrible

MYRA

Traveled with group
Disliked: Cleanliness, amenities, property conditions & facilities
1 person of head of me and took 20 mins to check in. The bell boys did not take the bags to the room. They didn't explain anything. Horrible services
Stayed 1 night in Jun 2025

2/10 Terrible

Abel, Aurora

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 7 nights in Jun 2025

10/10 Excellent

Apolinar

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excellent
Stayed 3 nights in Jun 2025

2/10 Terrible

Kensley

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
One of the Worst Resort Experiences – Avoid! I’ve been to Cancún over a dozen times, and this was by far the worst trip. Grand Cancún Oasis has four different all-inclusive tiers, and unless you pay for the top ones (Black or Gold), you’re denied access to several restaurants, bars, and other amenities. None of this was clearly stated when booking through Expedia. The room wasn’t clean, the resort is outdated, and to make it worse, at 4:28 PM, they were doing loud repairs in the room above me—hammering and paint fumes included. I called the front desk, got transferred three different times, and when I finally spoke to someone, I was told to come to the front—only to be met with unprofessional attitude and no real help. The staff in general was friendly, but this whole experience left a bad taste. Honestly, this trip made me question if I’ll ever return to Cancún again.
Stayed 4 nights in Jun 2025

10/10 Excellent

Gerardo

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Food is good, people is nice.
Stayed 4 nights in Jun 2025

10/10 Excellent

Efrain

Stayed 6 nights in Jun 2025

2/10 Terrible

a

Traveled with group, Traveled with family
Disliked: Amenities
Our stay was not as expected from start to finish. It began with our horrible check in service. The food and drinks were not pleasing at all. We tried different restaurants and all were the same NOT GOOD at all. Alcohol beverages taste like gas.
Stayed 3 nights in Jun 2025

2/10 Terrible

Miguel, Tracy

Traveled with family
Disliked: Amenities, property conditions & facilities
Grandes filas para comer , la playa horrible no se puede nadar y habitación vieja y mal equipada
Stayed 3 nights in Jun 2025