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The Grand Oasis Cancun - All Inclusive

4.0 star property

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Exterior
Grand Ocean View | Beach/ocean view
14 bars/lounges, swim-up bar, poolside bar, beach bar
Front of property
Indoor wedding

Reviews

6.0 out of 10

Popular amenities

  • Pool
  • Bar
  • All inclusive
  • Breakfast included
  • Spa
  • Laundry
$296
includes taxes & fees
Nov 3 - Nov 4

Explore the area

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Blvd. Kukulcan, Km. 16.5, Zona Hotelera, Cancun, QROO, 77500
  • Place, Aquaworld
    ‪10 min walk‬
  • Place, Iberostar Cancun Golf Course
    ‪11 min walk‬
  • Place, Delfines Beach
    ‪6 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪47 min drive‬

Room options

View all photos for Grand Standard

1 bedroom, minibar, iron/ironing board, free cribs/infant beds

Grand Standard

  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Grand Sunset View

1 bedroom, minibar, iron/ironing board, free cribs/infant beds

Grand Sunset View

  • Lagoon view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Grand Ocean View

Grand Ocean View | 1 bedroom, minibar, iron/ironing board, free cribs/infant beds

Grand Ocean View

  • Partial sea view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Similar properties

Exterior
The Pyramid Cancun By Oasis - All Inclusive
  • Pool
  • Breakfast included
  • All inclusive
  • Spa
3.6 out of 5, Good, 1,524 reviews
The Pyramid Cancun By Oasis - All Inclusive

About this property

The Grand Oasis Cancun - All Inclusive

4-star property in Zona Hotelera
Catch some rays at the beach or spend the day relaxing at Grand Oasis Cancun - All Inclusive's full-service spa. Then enjoy a meal at one of the property's 13 restaurants. Housekeeping is available on request.
Grand Oasis Cancun - All Inclusive offers 1210 air-conditioned accommodations with complimentary bottled water and hair dryers. 42-inch flat-screen televisions come with cable channels. Coffee/tea makers and minibars are provided. Bathrooms include showers and complimentary toiletries. Irons/ironing boards, change of towels, and change of bedsheets can be requested. Cribs/infant beds (complimentary) are also available. Housekeeping is provided on request.
Recreational amenities at the property include an outdoor tennis court, an outdoor pool, a sauna, and a fitness center.

Guests under 18 years old are not allowed in the fitness facility.

The recreational activities listed below are available either on site or nearby; fees may apply.

Sensoria Spa has massage/treatment rooms, couples treatment room(s), and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, sports massages, and Swedish massages. The spa is equipped with a sauna. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is open daily.
Grand Oasis Cancun - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

In addition to a full-service spa, Grand Oasis Cancun - All Inclusive features an outdoor tennis court and an outdoor pool. Dining is available at one of the property's 13 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Guests can unwind with a drink at one of the property's bars, which include 14 bars/lounges, a beach bar, and a poolside bar. Guests can enjoy a complimentary breakfast each morning. A computer station is located on site and wireless Internet access is complimentary.

Business-related amenities at this 4-star property consist of a business center and 14 meeting rooms. Event facilities measuring 19063 square feet (1771 square meters) include a conference center. This all-inclusive property also offers a casino, a fitness center, and a sauna. For a surcharge, an area shuttle within 16.5 km is available to guests. Complimentary self parking is available on site.

Grand Oasis Cancun - All Inclusive is a smoke-free property.

A complimentary buffet breakfast is served each morning between 7:00 AM and 11:00 AM.
Dos Lunas - This restaurant specializes in Italian cuisine and serves lunch and dinner. Reservations are required.
Tun Kul Food Hall - Overlooking the garden, this buffet restaurant specializes in international cuisine and serves breakfast, brunch, and dinner. Open daily.
Bahia Steak House - Overlooking the garden, this steakhouse serves dinner only. Reservations are required. Open daily.
La Placita Fast Food - Overlooking the garden, this restaurant specializes in international cuisine and serves lunch only. Open daily.
Hacienda Sarape - Overlooking the garden, this restaurant specializes in Mexican cuisine and serves brunch and dinner. Open daily.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals and snacks included
In-room minibar (all beverages included)
Number or type of beverages limited at one or more venues

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Land activities

Fitness facilities
Soccer
Tennis

Lessons/classes/games

Aerobics
Bartending
Cooking
Dancing
Pilates
Water fitness
Yoga

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs
Onsite live performances
Theme parties

Property amenities

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi
  • WiFi in public areas is free with a 1-device limit

Parking and transportation

  • Area shuttle (surcharge) up to 16.5 km
  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 13 restaurants
  • 14 bars/lounges
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Bahia Steak House
  • Dos Lunas
  • Hacienda Sarape
  • La Placita Fast Food
  • Tun Kul Food Hall

Things to do

  • 4 gaming tables
  • 6 slot machines
  • Arcade/game room
  • Beach volleyball
  • Billiards/pool table
  • Casino (538 square feet of space)
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Games
  • Gym
  • Outdoor pool
  • Outdoor tennis court
  • Piano
  • Pilates classes
  • Playground
  • Sauna
  • Shopping
  • Steam room
  • TV in common areas
  • Yoga classes

Family friendly

  • Arcade/game room
  • Babysitting (surcharge)
  • Children's games
  • Children's toys
  • Free children's club
  • In-room crib
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 14 meeting rooms
  • Business center
  • Computer station
  • Conference center (19,063 square feet of space)

Outdoors

  • Beach towels
  • Garden
  • On the beach
  • On the waterfront

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Spa treatment rooms
  • Sports massages
  • Swedish massages

Accessibility

  • Elevator
  • Smooth flooring in room

More

  • 4 buildings
  • 6 floors
  • Ballroom
  • Banquet hall
  • Built in 1989
  • Smoking not allowed
  • Traditional architecture

Room amenities

Bedroom

  • Free crib

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Cash deposit for Spring Break: USD 30 per stay for guests under 26 years old staying between 01 February - 30 April
  • A tax is imposed by the city: USD 4.31 per accommodation, per night
  • Resort fee: USD 6 per accommodation, per night
The resort fee includes:
  • Housekeeping

We have included all charges provided to us by the property.

Optional extras

  • Late check-out is available for a fee (subject to availability)
  • In-room safe fee: USD 10 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 25 years old
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Cleaning and Health Protocols (Oasis Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 8:00 AM to 8:00 PM
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
Free WiFi in public areas has a 1-device limit
Guests under 18 years old are not allowed in the fitness facility

Property is also known as

All Inclusive Cancun Grand Oasis
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Grand Oasis Cancun Mexico
Grand Oasis Cancun Reviews
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The Grand Oasis Cancun - All Inclusive Reviews

Reviews

6.0
Rating 10 - Excellent. 397 out of 1699 reviews
Rating 8 - Good. 268 out of 1699 reviews
Rating 6 - Okay. 345 out of 1699 reviews
Rating 4 - Poor. 263 out of 1699 reviews
Rating 2 - Terrible. 426 out of 1699 reviews

6.4/10

Cleanliness

6.2/10

Staff & service

6.4/10

Amenities

6.2/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

4/10 Poor

Llilian

Disliked: Cleanliness, property conditions & facilities
Stayed 4 nights in Jul 2025

6/10 Okay

Erisaul

Stayed 1 night in Aug 2025

8/10 Good

Lyda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lo que cambiaría sería que el acceso a los diferentes restaurantes y sitios de caffe fueran para todos no hacer tan marcado el uso de una manilla y según la que tenga así te atienden o te dan acceso a los lugares eso es discriminación
Stayed 6 nights in Jul 2025

6/10 Okay

angel

Traveled with family
Liked: Amenities
Everything good except food we all inclusive but food wasn't cooked right also check in was quick but they don't give us the room after 1and 30 minutes later at 4:30 to be exact, we hoping come back soon because we love the property and pools thats the main reason for us to come back thank you god bless everyome!
Stayed 4 nights in Jul 2025

2/10 Terrible

Mesha m

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff
Stayed 3 nights in Jul 2025

6/10 Okay

MD SHAHRIAR HASAN

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Property is very nice. They should more emphasis on customer interaction at the check in and check out desk. It was very insulting after check out when they told to take the ride from the main road. I walked all the way with my luggage to get on my Uber. I will suggest people to avoid the the advertisement of the oasis luxury whick killed my 3 hours for nothing. Also when any questions are asked at the desks there were no proper answers. Otherwise the property is amazing to stay. I suggest everyone to stay in that property.
Stayed 3 nights in Jul 2025

10/10 Excellent

Elizabeth

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort

Grand Oasis Cancun Family Vacation

Great location, beautiful hotel just a bit outdated. Very clean rooms and bathrooms, mini fridge was not working, took 3 days to get it replaced as well as the iron. Beds were clean and comfortable, for an all inclusive Resort food can be a little better. However, over all was a good time. Pool was incredibly good, family oriented activities, live music outdoors was great & a Cigar Lounge onsite which I loved because I’m a cigar smoker.
Stayed 5 nights in Jul 2025

6/10 Okay

Asif

Didn’t like the buffet
Stayed 3 nights in Jul 2025

2/10 Terrible

Larry, Montgomery

Traveled with family
Disliked: Staff & service
Wow! I don’t usually write bad reviews. It has to be something big for me to do this. Four of us booked a trip 7/26-7/30 to this place which I stay here almost monthly just to add to it. We checked in. No big deal. However my oldest son wasn’t coming and then his prior engagements changed his availability. So I booked a second room for him as there was four of us. I figured we would just split. Anyhow, I messed up and made a mistake. I booked the correct days but wrong month. I tried to get it changed. I offered to pay difference. Offered to cancel and refund and rebook. No no no. So now no place for my son. Ok I get it. I messed the dates up. But can’t we just change the booking? Nope…. Offered to pay fees too. I go to reception because now left with no choices. Book a third reservation. They tell me to wait till end of day in case they resolve it. Nope they didn’t. They did assure me if waited they would let me book a third reservation and there was availability. I listened. Came back that afternoon and nope no rooms. Now WTH am I gonna do. While I sit there them telling me no more rooms. I go on Expedia and book third room. But yep different building than the family. Wow they sure know how to treat guests. Never again.
Stayed 4 nights in Jul 2025

6/10 Okay

Magdalena

Traveled with family and small children
Liked: Cleanliness, amenities
Nice property but needs updating. If you’re looking for a time on the beach - there was no beach - ocean too rough to try to get in. Food very average (no seafood was offered at the buffet). No frozen drinks available on property. Room - l got the “connecting” room. There was no noice barrier. Coffee maker did not work. I asked twice to have it replaced- never happened- used coffee shop instead. There is “safe” in the room but you need to pay extra for a key!
Stayed 3 nights in Jul 2025

4/10 Poor

Simas

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Some of the restaurants are either extra money to eat at or you need an upgraded reservation to access. Not truly all inclusive in my opinion when it comes to food options. Staff were friendly.
Stayed 4 nights in Jul 2025

2/10 Terrible

Ilse

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jul 2025

4/10 Poor

Sandra

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
This has been my second time staying at Oasis, my family and I were not satisfied. When I booked this hotel it said all inclusive which is not, most of the restaurant you need to paid to have dinner and the ones that are available you need to wait for almost 2 hours to have dinner. Only the buffets were available which is always the same food. I would definitely to go to a different hotel the next time I'm in cancun.
Stayed 4 nights in Jul 2025

2/10 Terrible

Destiny Y

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jul 2025

4/10 Poor

Johnathan

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Me and my wife were traveling with our 2 year old. We specifically picked this hotel because they had a nice kids area. When we get to the resort we went straight to the kids area and we’re told that our 2 year old is not allowed in because it’s for children 4 and up and no parents allowed!!!! Talked to multiple different staff and we were not allowed access in. Nowhere on the website says this!!! Had we known this we would have stayed at a different resort!!! Food was terrible, pool was nice.
Stayed 4 nights in Jul 2025

2/10 Terrible

CRISTINA, White plains

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Limited food options. Venues are always running out of food or long wait time. No free safe in the room. No sense of urgency at any of the venues. Restaurants have long wait times. The worst place I’ve ever experienced en Cancun Zona Hotelera. Definitely not coming back!
AC never works at the check in/out office.
Stayed 5 nights in Jul 2025

2/10 Terrible

Edwin

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There were not enough food options, everything depended on your bracelet level, and the staff was not kind enough. WIFI didn't work in the room, too much noise in the back of the room, and the room was not cleaned well. Restaurants had to wait too long, and the service was poor.
Stayed 6 nights in Jul 2025

6/10 Okay

EMILY

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The sight leads you to believe there is stuff from the kids to do at the resort, but other than a SMALL kids zone there isn't anything for the teenagers to do. Food was decent. The staff is amazing!
Stayed 4 nights in Jul 2025

2/10 Terrible

Nicaulys

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Definitivamente, la peor experiencia que he tenido en mis vacaciones. Fui con parte de mi familia. Reservé 2 habitaciones, ya que iban mis padres, mi tía, mi esposo, mis hijos y yo. Al llegar, pagamos 42 dólares extra por habitación, supuestamente por higienización. Luego fuimos a comer; la comida supermala y mala presentación. He ido a otros hoteles en Cancún que la comida tiene un sabor inigualable; en este fue todo lo contrario, la mayoría de las comidas sin sabor. Luego fuimos a la piscina y no pudimos disfrutarla, ya que estaba supercaliente; parecía que estubieramos en una SAUNA. De hecho, TODO el hotel estaba muy caliente; deberían tener más ventiladores y aire acondicionado. Yo entiendo que esta época es caliente, pero yo soy de un país muy caliente, que es RD, y les cuento que las piscinas no están como un sauna. En la parte en que me quedé había dos elevadores y uno de ellos no estaba en servicio. Dentro del elevador entraban hasta 10 personas apretadas y no tenía aire. Lamentablemete no tuve buena expericia en este hotel
Stayed 4 nights in Jul 2025

6/10 Okay

Graciela

Traveled with family
Liked: Staff & service
Food options were limited even though they have many restaurants. Our room you can hear everything going on in the next room.
Stayed 5 nights in Jul 2025

4/10 Poor

Vanessa

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Do not choose oasis go to the pyramid there’s a difference. There were bugs the furniture is our dated, the shower wasn’t clean hair was on the wall, it’s small the Ac didn’t work and I had to pay to get a better room. No form of remorse or care. Mold was in the room and my son is allergic but no care. I would not stay here again if they paid me.
Stayed 3 nights in Jul 2025

6/10 Okay

Mesac

Traveled with group, Traveled with family
Liked: Cleanliness
The property itself is nice, but the customer service is average.
Stayed 7 nights in Jul 2025

2/10 Terrible

Emily

Traveled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
I didn’t realize until the next day that there were different kinds of wristbands, each offering different levels of access. Some wristbands come with better dining options, room upgrades, and closer locations—so you don’t have to walk a mile just to get to everything. Basically, the more you pay, the better service, food, and room you get.
Stayed 4 nights in Jul 2025

8/10 Good

Yen

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
After cleaning room , need to replace all bath towels, phone at the room didn’t work, unable to call for services
Stayed 4 nights in Jul 2025

4/10 Poor

Melissa, Poughkeepsie New

Traveled with family
Disliked: Staff & service
Property needs a facelift ,infested with pest(roaches) had to change room and even then the roaches still popped up crazy things is when they came to treat it they did so while we were in the room, the entire hotel smelled like a burst sewer the swim up bar was unsanitary, the sitting area was filled with mold,the staff didn’t practice proper sanitary behavior and the lines for food were too long for an all inclusive with 8 restaurants the gift shop policy is ridiculous even if the item is un used and still in the original packaging they won’t take it back or exchange it even though it says so on the recipes they over price everything and if you’re not staying at the pyramid you have limited access to a lot of stuff so it wasn’t much of an all inclusive. Also the food choices even though they say rinternational cuisine was all Mexican cuisine. And the roaches were very present in the food halls as well .Breakfast was ok some of the drinks were ok,but the beach that they have on the website is filled with seaweed not swimmable,I’m giving them a 1.5/5 and that’s because of the drinks definitely will not recommend to anyone I know and I’m never going back……
Stayed 6 nights in Jul 2025