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Grand Oasis Cancun - All Inclusive

4.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Grand Oasis Cancun - All Inclusive

Outdoor pool
On the beach, white sand, beach towels, beach massages
On the beach, white sand, beach towels, beach massages
Grand Ocean View | Beach/ocean view
Aerial view

Reviews

6.0 out of 10

Popular amenities

  • Bar
  • All inclusive
  • Gym
  • Spa
  • Laundry

Explore the area

Map
Blvd. Kukulcan, Km. 16.5, Zona Hotelera, Cancun, QROO, 77500
  • Oasis Arena
    1 min walk
  • Maya Museum of Cancun
    8 min walk
  • Iberostar Cancun Golf Course
    9 min walk
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    17 min drive

Room options

View all photos for Room (Grand Standard, Non Refundable)

Minibar, iron/ironing board, free cribs/infant beds, free rollaway beds

Room (Grand Standard, Non Refundable)

  • 377 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Grand Standard

Minibar, iron/ironing board, free cribs/infant beds, free rollaway beds

Grand Standard

  • 377 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Grand Sunset View

Grand Sunset View | Minibar, iron/ironing board, free cribs/infant beds, free rollaway beds

Grand Sunset View

  • 377 sq ft
  • Lagoon view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Grand Ocean View

Grand Ocean View | Minibar, iron/ironing board, free cribs/infant beds, free rollaway beds

Grand Ocean View

  • 377 sq ft
  • Partial ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Similar properties

Exterior

Occidental Costa Cancún All Inclusive

Pool
Breakfast included
All inclusive
Spa
3.9 out of 5, Good, (2369)
The price is $202
per night
$249 total
includes taxes & fees
Jan 6 - Jan 7
Occidental Costa Cancún All Inclusive

About this property

Grand Oasis Cancun - All Inclusive

4-star property in Zona Hotelera
Catch some rays at the beach or spend the day relaxing at Grand Oasis Cancun - All Inclusive's full-service spa. Then enjoy a meal at one of the property's 8 restaurants. Housekeeping is available on request.
Grand Oasis Cancun - All Inclusive offers 1117 accommodations with complimentary bottled water and hair dryers. 42-inch flat-screen televisions come with cable channels. Coffee/tea makers and minibars are provided. Bathrooms include showers and complimentary toiletries. Irons/ironing boards, change of towels, and change of bedsheets can be requested. Cribs/infant beds (complimentary) and rollaway/extra beds (complimentary) are also available. Housekeeping is provided on request.
Recreational amenities at the property include an outdoor tennis court, an outdoor pool, a sauna, and a fitness center.

Guests under 18 years old are not allowed in the fitness facility.

The recreational activities listed below are available either on site or nearby; fees may apply.

Sensoria Spa has massage/treatment rooms, couples treatment room(s), and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, sports massages, and Swedish massages. The spa is equipped with a sauna. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is open daily.
Grand Oasis Cancun - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

In addition to a full-service spa, Grand Oasis Cancun - All Inclusive features an outdoor tennis court and an outdoor pool. Dining is available at one of the property's 8 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Guests can unwind with a drink at one of the property's bars, which include 10 bars/lounges, a beach bar, and a poolside bar. A computer station is located on site and wireless Internet access is complimentary.

Business-related amenities at this 4-star property consist of a business center and 14 meeting rooms. Event facilities measuring 19063 square feet (1771 square meters) include a conference center. This Art Deco property also offers a casino, a fitness center, and a sauna. For a surcharge, an area shuttle within 16.5 km is available to guests. Complimentary self parking is available on site.

Grand Oasis Cancun - All Inclusive is a smoke-free property.

Dos Lunas - This restaurant specializes in Italian cuisine and serves lunch and dinner. Reservations are required.
Tun Kul Food Hall - Overlooking the garden, this buffet restaurant specializes in international cuisine and serves breakfast, brunch, and dinner. Open daily.
Bahia Steak House - Overlooking the garden, this steakhouse serves dinner only. Reservations are required. Open daily.
La Placita Fast Food - Overlooking the garden, this restaurant specializes in international cuisine and serves lunch only. Open daily.
Hacienda Sarape - Overlooking the garden, this restaurant specializes in Mexican cuisine and serves brunch and dinner. Open daily.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals and snacks included
In-room minibar (all beverages included)
Number or type of beverages limited at one or more venues

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Land activities

Fitness facilities
Soccer
Tennis

Lessons/classes/games

Aerobics
Bartending
Cooking
Dancing
Pilates
Water fitness
Yoga

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs
Onsite live performances
Theme parties

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi
  • WiFi in public areas is free with a 1-device limit

Parking and transportation

  • Area shuttle (surcharge) up to 16.5 km
  • Free self parking on site

Food and drink

  • 10 bars/lounges
  • 8 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Bahia Steak House
  • Dos Lunas
  • Hacienda Sarape
  • La Placita Fast Food
  • Tun Kul Food Hall

Things to do

  • 4 gaming tables
  • 6 slot machines
  • Arcade/game room
  • Beach volleyball
  • Billiards/pool table
  • Casino (538 square feet of space)
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Games
  • Gym
  • Outdoor pool
  • Outdoor tennis court
  • Piano
  • Pilates classes
  • Playground
  • Sauna
  • Shopping
  • Steam room
  • TV in common areas
  • Yoga classes

Family friendly

  • Arcade/game room
  • Babysitting (surcharge)
  • Children's games
  • Children's toys
  • Free children's club
  • Free crib
  • Free rollaway/extra bed
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 14 meeting rooms
  • Business center
  • Computer station
  • Conference center (19,063 square feet of space)

Outdoors

  • Beach towels
  • Garden
  • On the beach
  • On the waterfront

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Spa treatment rooms
  • Sports massages
  • Swedish massages

Accessibility

  • Elevator
  • Smooth flooring in room

More

  • 4 buildings
  • 6 floors
  • Art Deco architecture
  • Ballroom
  • Banquet hall
  • Built in 1989
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib
  • Free rollaway/extra bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
For more details, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Free rollaway/extra beds
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Cash deposit for Spring Break: USD 30 per stay for guests under 26 years old staying between 01 February - 30 April
  • Sanitation services: USD 4.57 per night

We have included all charges provided to us by the property.

Optional extras

  • Late check-out is available for a fee (subject to availability)
  • In-room safe fee: USD 10 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 25 years old
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Cleaning and Health Protocols (Oasis Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 8:00 AM to 8:00 PM
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
Free WiFi in public areas has a 1-device limit
Guests under 18 years old are not allowed in the fitness facility

Property is also known as

All Inclusive Cancun Grand Oasis
All Inclusive Oasis
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Grand Oasis Cancun Mexico
Grand Oasis Cancun Reviews
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Grand Oasis Resort Cancun
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Grand Oasis Cancun All Inclusive All-inclusive property
Grand Oasis All Inclusive All-inclusive property

Grand Oasis Cancun - All Inclusive Reviews

Reviews

6.0
Rating 10 - Excellent. 330 out of 1474 reviews" "
Rating 8 - Good. 250 out of 1474 reviews" "
Rating 6 - Okay. 287 out of 1474 reviews" "
Rating 4 - Poor. 230 out of 1474 reviews" "
Rating 2 - Terrible. 377 out of 1474 reviews" "

6.6/10

Cleanliness

6.2/10

Staff & service

6.2/10

Amenities

6.2/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

6/10 Okay

Hussein

Stayed 3 nights in Aug 2024

4/10 Poor

Sami

Disliked: Cleanliness, property conditions & facilities
Stayed 7 nights in Sep 2024

8/10 Good

Etleva

Liked: Cleanliness, staff & service, property conditions & facilities
Food , quite, served clin and people
Stayed 5 nights in Sep 2024

8/10 Good

Sam

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fun time
Stayed 1 night in Sep 2024

2/10 Terrible

Jimmy

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Will not go back
Stayed 5 nights in Sep 2024

8/10 Good

Sam

Liked: Cleanliness, staff & service
Great pool and friendly place
Stayed 1 night in Sep 2024

2/10 Terrible

JIMMY, Mount Dora

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I recently stayed at the Gran Oasis Cancún, and it was, by far, the worst hotel experience I’ve ever had. **1. Food:** The food quality was incredibly poor. The meals were bland, lacked variety, and often seemed stale or overcooked. This is unacceptable, especially at a resort that markets itself as an all-inclusive. **2. Customer Service:** The customer service was shockingly bad. Staff were often rude, unhelpful, and seemed indifferent to guests' needs. Any attempts to address concerns were met with dismissiveness or complete inaction. **3. Cleanliness:** The resort is in desperate need of cleaning and renovation. My room was dirty, outdated, and poorly maintained. There were **roaches in the shower** and **mold everywhere**, making the space feel unsafe and unhealthy. **4. General Condition of the Hotel:** The entire hotel feels run-down and neglected. Common areas were not properly maintained, and the overall atmosphere was far from the relaxing, clean environment you’d expect from a resort in Cancún. I cannot recommend this hotel to anyone. For the price paid, you expect a decent level of service and quality. Sadly, the Gran Oasis Cancún failed miserably in both. Save your money and go somewhere else!
Stayed 2 nights in Sep 2024

8/10 Good

Mario

Stayed 1 night in Aug 2024

10/10 Excellent

Arshdeep Singh

Liked: Cleanliness, property conditions & facilities
Okay
Stayed 1 night in Sep 2024

2/10 Terrible

Sandra

Disliked: Cleanliness, staff & service, property conditions & facilities
Good is not good, terrible service from staff. Smoking allowed everywhere and food next to the pool. Not clean super run down.
Stayed 4 nights in Sep 2024

2/10 Terrible

Carly

Traveled with family
Disliked: Amenities, property conditions & facilities
DO NOT BOOK HERE- what a joke for all inclusive - they had ONE bar open waited in line behind 20 people finally to get drinks which tasted bad , they had us wait 45 minutes in line for breakfast buffet that had NO FOOD and many of the restaurants were closed . All in all you’re way better off spending a little more money staying somewhere else & the beach had a lot of rocks
Stayed 1 night in Aug 2024

2/10 Terrible

Gabriela

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was nothing as we expected. We received such a poor treatment from the very first moment we stepped in their facilities. They do not let Uber or any taxi go further security to pick you up, you have to walk to the avenue (which is a long distance and its not safe at night) I complained through Expedia and they tried to emend the horrible customer experience that we went through. But nothing was worth this horrible experience. I definitely do not recommend. We Went for a bachelorette party and we left with the premise that we will never come back to this place.
Stayed 5 nights in Sep 2024

6/10 Okay

ALKA DEVI ALKA

Liked: Staff & service
Overall property is very tropical and beautiful…very friendly staff….Good food..it was a good experience but rooms are very outdated and when we checked in our rooms were not clean…they were very dusty..Beach is very beautiful but needs cleaning and also around the property they need good cleaning…
Stayed 5 nights in Aug 2024

2/10 Terrible

Marcela

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
My room the ceiling had mold and all around the sink… for the price you pay and listed as a 5 stars resort.. not worth at all.. food is horrible lines to every restaurant! Front desk check in staff very rude. But the other staff very nice.
Stayed 2 nights in Sep 2024

2/10 Terrible

Arlynn

Stayed 5 nights in May 2024

10/10 Excellent

Phillip Edward

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like all those swimming area the beach sand and the different varieties of food available
Stayed 4 nights in Jul 2024

10/10 Excellent

Jacinta

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2024

8/10 Good

Jync

Stayed 2 nights in Aug 2024

6/10 Okay

Chris

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
It was beautiful, great staff.
Stayed 1 night in Sep 2024

2/10 Terrible

Marie D.

Traveled with family
Disliked: Property conditions & facilities
I hate this property. I paid 178.00 extra per person for a grand ocean view. When we arrived to check in we were referred to a woman trying to get us to go to a presentation for 90 mins. I could barely see the ocean. The room was passed dated. The balcony was in desperate need of a paint job. The bathroom was from the 60’s. The hallway needed updating. Let’s see we’re I should start. My husband an I are early morning people we had to wait 9:09 am to get towels to go to the beach. I walk into one of the inclusive restaurants for breakfast to find dinner foods like stew chicken and chicken nuggets. I asked if they had bacon they said they don’t serve bacon or pancakes for breakfast. The juice and ALL THE DRINKS WERE WATERED DOWN. So we had to pay 24 dollars person to have a decent breakfast. We go to the presentation they show us the other side of the hotel that was decent. The Cobanas mattresses were worn and the linen was dirty. The beach is not cleaned in the morning so it was full of branches and debre from I don’t know where. I cut my toe on something in the sand so I had to limp around the resort is huge so that was so annoying. I did like the steak house with the 3 potatoes and the half of a half of piece of corn on the cob. I complained to the front desk. I also complained at the presentation the man said because I booked thru EXPEDIA there was nothing they could I needed to speak with EXPEDIA A VERY Unsatisfied CUSTOMER I WILL NEVER BOOK THRU EXPIDA AGAIN
Stayed 4 nights in Aug 2024

6/10 Okay

Katherine

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2024

2/10 Terrible

SHAHENDRA NARAYAN

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Our stay at this resort has been nothing short of a nightmare, and I’m shocked that this place is still in business. I’m writing this to save others from the horrendous experience we’ve had. Where do I even begin? The sight of cockroaches crawling around the elevator button was enough to make me sick. When I reported it, I was told they would "pass it to customer service." As if an empty apology and a shrug could possibly make up for it. It's insulting how little they care. The issues didn’t stop there. The toilets and showers in our room were constantly blocked, and the fans in the bathroom didn’t work at all, making the whole place feel disgusting and unsanitary. Every single day, I complained to the front desk, and every day, they took no urgency to fix it. Let’s talk about the fridge, which was supposed to be stocked—it wasn’t. After several requests, nothing was done. The staff simply didn’t care, and the management couldn’t be bothered to address any of the issues. We were treated as if our complaints were an inconvenience to them, rather than legitimate concerns from paying customers. This place is not family-friendly in the slightest. It’s filthy, poorly managed, and the staff's indifference to guests' problems is appalling. I’ve spent thousands of dollars on this vacation, and all I’ve gotten in return is frustration and disappointment. Expedia, you need to do better. It’s disgraceful that this resort is even an option on your platform. Read the reviews
Stayed 5 nights in Aug 2024

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the place. I never stay anywhere else
Stayed 5 nights in Aug 2024

4/10 Poor

Russel

Disliked: Property conditions & facilities
Stayed 7 nights in Aug 2024

2/10 Terrible

Pravdeep Singh

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
There’s mold on the ceiling. I can attach pictures if needed. No room service. Called many times but they pick up, leave the phone on the side, but don’t ever answer. I waited 45 mins on hold at 11pm. No answer. Towels were not replaced after the third day, I started for 5 days. Not a good experience.
Stayed 5 nights in Aug 2024