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Grand Oasis Palm - All Inclusive

4.5 star property

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Photo gallery for Grand Oasis Palm - All Inclusive

On the beach, white sand, sun loungers, beach towels
Property video
Standard Limited View | 1 bedroom, minibar, in-room safe, blackout drapes
Outdoor pool, pool umbrellas, sun loungers
Restaurant

Reviews

7.0 out of 10
Good

Popular amenities

  • Pool
  • Bar
  • Breakfast included
  • All inclusive
  • Spa
  • Laundry
$302
includes taxes & fees
Nov 3 - Nov 4

Explore the area

View in a map
Boulevard Kukulkan km 4.5, Zona Hotelera, Cancun, QROO, 77500
  • Place, Playa Tortugas
    ‪6 min walk‬
  • Place, Langosta Beach
    ‪12 min walk‬
  • Place, Tortuga Beach
    ‪11 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪101 min drive‬

Room options

View all photos for Family Suite

1 bedroom, minibar, in-room safe, blackout drapes

Family Suite

  • Sleeps 5
  • 2 Double Beds and 1 King Bed

View all photos for Superior Room

1 bedroom, minibar, in-room safe, blackout drapes

Superior Room

  • 301 sq ft
  • Lagoon view
  • Sleeps 5
  • 2 Double Beds

View all photos for Standard Limited View

1 bedroom, minibar, in-room safe, blackout drapes

Standard Limited View

7.0 out of 10
Good
(17 reviews)
  • Sleeps 5
  • 2 Double Beds OR 1 King Bed

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About this property

Grand Oasis Palm - All Inclusive

4.5-star property in Zona Hotelera
Catch some rays at the beach or spend the day relaxing at Grand Oasis Palm - All Inclusive's full-service spa. Then enjoy a meal at one of the property's 7 restaurants.
Grand Oasis Palm - All Inclusive offers 514 accommodations with minibars and safes. Flat-screen televisions come with cable channels. Bathrooms include showers, complimentary toiletries, and hair dryers. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Cribs/infant beds (complimentary) are also available.
A marina and a health club are featured at the property. An outdoor pool and a children's pool are on site.

The recreational activities listed below are available either on site or nearby; fees may apply.

Sensoria Spa has 6 treatment rooms including rooms for couples. Services include facials, body wraps, body treatments, and manicures and pedicures. The spa is open daily.
Grand Oasis Palm - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Enjoy the sun loungers and beach club on site (surcharge) for a relaxing day at the beach. At Grand Oasis Palm - All Inclusive, pamper yourself with a treatment at the full-service spa or have fun in the sun with activities like kayaking and volleyball.

A complimentary breakfast is offered each morning. Dining is available at one of the property's 7 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Guests can unwind with a drink at one of the property's bars, which include 8 bars/lounges, a beach bar, and a swim-up bar. Public areas are equipped with complimentary wireless Internet access. This all-inclusive property also offers a complimentary children's club, an outdoor pool, and a children's pool. Limited complimentary onsite parking is available on a first-come, first-served basis.

Grand Oasis Palm - All Inclusive is a smoke-free property.

A complimentary buffet breakfast is served each morning between 7:00 AM and 10:30 AM.
Los Agaves - Onsite restaurant.
Makitaco - Onsite restaurant. Open select days.
Cocoa - Onsite restaurant. Open select days.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Food and beverages

All buffet and à la carte meals, snacks, and select beverages included
Basic alcoholic beverages included
In-room minibar (all beverages included)
Dining availability limited at one or more venues

Water activities

Kayaking

Land activities

Soccer
Kids club

Lessons/classes/games

Aerobics
Dancing

Property amenities

Internet

  • Available in some public areas: Free WiFi
  • WiFi in public areas is free with a 2-device limit

Parking and transportation

  • Free self parking on site
  • Limited onsite parking

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:30 AM
  • 7 restaurants
  • 8 bars/lounges
  • A beach bar
  • A coffee shop/cafe
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Cocoa
  • Los Agaves
  • Makitaco

Things to do

  • Arcade/game room
  • Beach club
  • Billiards/pool table
  • Children's pool
  • Free children's club
  • Full-service spa
  • Health club
  • Kayaking
  • Outdoor pool
  • Playground
  • Shopping
  • Volleyball

Family friendly

  • Arcade/game room
  • Children's pool
  • Free children's club
  • In-room babysitting (surcharge)
  • In-room crib
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center
  • Conference space
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Marina
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 6 treatment rooms
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Manicures/pedicures
  • Spa open daily

Accessibility

  • Elevator

More

  • 1 building
  • 8 floors
  • Ballroom
  • Banquet hall
  • Built in 1980
  • Smoking not allowed
  • Traditional architecture

Room amenities

Bedroom

  • Blackout drapes
  • Free crib

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Minibar

More

  • Air conditioning (climate-controlled)
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
For any questions, please contact the property using the information on the booking confirmation
During spring break, guests must be age 25 or older to check in. The property requires that guests younger than age 25 be accompanied by a legal guardian or parent.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Spring Break deposit: USD 30 per stay for guests under 26 years old staying between 01 February - 30 April
  • A tax is imposed by the city: USD 4.31 per accommodation, per night
  • Resort fee: USD 6 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 25 years old
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Cleaning and Health Protocols (Oasis Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only registered guests are allowed in the guestrooms
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Free WiFi in public areas has a 2-device limit

Property is also known as

Grand Oasis Palm All-Inclusive Hotel Cancun
Grand Oasis Palm All Inclusive
Grand Oasis Palm All Inclusive All-inclusive property Cancun
Grand Oasis Palm Cancun
Grand Palm Oasis
Oasis Grand Palm
Oasis Palm All Inclusive
Oasis Palm Grand
Grand Oasis Caribbean Beach Hotel
Grand Oasis Caribbean Resort
Grand Oasis Palm Hotel Cancun
Grand Oasis Palm Hotel
Grand Oasis Palm All-Inclusive Hotel
Grand Oasis Palm All-Inclusive Cancun
Grand Oasis Palm
Oasis Palm Inclusive Inclusive
Grand Oasis Palm All Inclusive
Grand Oasis Palm - All Inclusive Cancun

Reviews

Grand Oasis Palm - All Inclusive Reviews

7.0

Good

7.4/10

Cleanliness

7.4/10

Staff & service

7.0/10

Amenities

6.8/10

Property conditions & facilities

7.6/10

Eco-friendliness
Rating 10 - Excellent. 336 out of 1003 reviews
Rating 8 - Good. 204 out of 1003 reviews
Rating 6 - Okay. 172 out of 1003 reviews
Rating 4 - Poor. 108 out of 1003 reviews
Rating 2 - Terrible. 183 out of 1003 reviews

Reviews

4/10 Poor

Czarina

Liked: Staff & service
I can say thay most staff are very good in the food service and rom service. However, our main issue is the resraurant availability. A lot of times during the day, many of the restaurants while we were there were not open. While they boast of 8 resraurants in ther website, only 2 is usually open during the day, and at dinner time the additional 2 or 3 restaurants require reservation. We usually end up falling in limr for 30 minutes or over for the buffet that serves "not very appetizing" menu. We missed the private shuttle when we checked out because the hotel personnel signed on the paper that we were not there, when we actually were there an hour early for pick up so how could we have missed the transportation? He said he radio'd the front desk however we dis not grt notified, resulting for us to totally miss our already late shuttle. The manager of the hotel did not help either. They are not customer service driven, as he is not proactive in helping solve our issues, almost defending their staff for signing off that we were not there when in fact we have been waiting for our shuttle in the lobby for more than one hour. We had to take another transportation by getting a taxi to take us to the airport, almost missing out flight by a heartbbeat. The unnecessary stress could have been avoided to the already not very pleasant stay.
Stayed 4 nights in Jul 2025

4/10 Poor

Heidi Beatriz

Liked: Cleanliness
Stayed 7 nights in Jul 2025

10/10 Excellent

Victor hugo

very good
Stayed 2 nights in Jul 2025

6/10 Okay

Bailey

Liked: Cleanliness
Stayed 6 nights in Jul 2025

6/10 Okay

Pablo

Traveled with family
Liked: Staff & service
Stayed 4 nights in Jul 2025

8/10 Good

puneet

Liked: Cleanliness, staff & service, property conditions & facilities
Rooms are not soundproof… in the night it’s was disturbing any noise came from corridor.
Stayed 2 nights in Jul 2025

10/10 Excellent

Anilbhai Khandubhai

Liked: Cleanliness, staff & service
Stayed 7 nights in Jul 2025

8/10 Good

Ramona

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
More food options and more flavor.
Stayed 4 nights in Jul 2025

2/10 Terrible

Zaira

Stayed 4 nights in Jul 2025

6/10 Okay

johanna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was good. The only thing we didnt like was that it was wayy too over crowded.
Stayed 4 nights in Jul 2025

8/10 Good

Cesar

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The resort was spacious and clean. The elevators are way too small for the amount of people staying there however and would often have a wait time of about 5m just to get on.
Stayed 6 nights in Jul 2025

8/10 Good

Christina

Traveled with family
Liked: Cleanliness, staff & service
There was construction happening during our stay right under our room that was so loud. We had to move rooms the 2nd day due to the noise. The pool bars were under staffed and you had to wait in long lines just to get a drink. The staff was nice when interacted with them but no one was over the top or went out of their way to assist with anything. It is a middle of the barrel resort that was confusing to know where you could and could not go due to the 3 resorts connected. There was hardly any AC in main buildings, the arcade area what a sweat shop with broken pool ques and tables. We probably won't return as there was just too much that wasn't good.
Stayed 4 nights in Jul 2025

2/10 Terrible

Cassandra

Traveled with family and small children, Traveled with partner, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Worst experience ever! Too much to say and not enough space! Go see my Google review on this place. I highly recommend you believe all the bad reviews. Normally I try to get my own opinion as I feel some people over exaggerate but, this time I should have listened to them and got my money’s worth by booking somewhere else!
Stayed 4 nights in Jul 2025

10/10 Excellent

Mariglen

Liked: Cleanliness, staff & service, property conditions & facilities
Very good place with a family and good food!
Stayed 5 nights in Jul 2025

2/10 Terrible

Ferewini

Traveled with family
Disliked: Amenities
The service was very bad also food was terrible
Stayed 5 nights in Jul 2025

4/10 Poor

julia

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Unfortunately, our experience at Grand Oasis Palm Cancun was disappointing. The elevators rarely worked properly, often requiring long waits or using the stairs. The hotel interior, the levators and room corridors were uncomfortably warm, with poor ventilation and no air circulation. At the beach, there were long lines for both food and drinks, making it hard to enjoy the experience. The room was very outdated and poorly maintained, and the bathroom was in even worse condition, showing signs of wear and lack of upkeep. The beach in front of the hotel is absolutely beautiful, with warm and Cristal water, but the hotel infrastructure and service need significant improvement.
Stayed 5 nights in Jul 2025

10/10 Excellent

Jenny

Liked: Staff & service
Stayed 5 nights in Jul 2025

8/10 Good

Stephen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not enough bartenders
Stayed 4 nights in Jul 2025

10/10 Excellent

Shantall

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2025

10/10 Excellent

Lorenc

Liked: Cleanliness, staff & service, amenities
Was very nice
Stayed 7 nights in Jul 2025

2/10 Terrible

Jassy Ivellise, bronx

Traveled with group
Disliked: Amenities
I booked one Hotel. And was placed in another. They were connected. And we had had access. My biggest complaint is. The food offered was not good. The resturants you had to make reservations for offered almost the same thing in the buffet. Not much to do outside. You have to take transportation. Out because the hotel night life was nonexistent everything was watered down
Stayed 4 nights in Jul 2025

10/10 Excellent

Laurel

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Jul 2025

8/10 Good

Marco

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 5 nights in Jul 2025

10/10 Excellent

Joanna

Liked: Cleanliness, property conditions & facilities
Not berry clean
Stayed 5 nights in Jul 2025

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Not a great experience

rude girl on the coffee shop area, forts & cups were dirty and we experienced bed bugs
Stayed 7 nights in Jul 2025