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Grand Oasis Palm - All Inclusive

4.5 star property

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Exterior
Property video
8 bars/lounges, swim-up bar, beach bar
Restaurant
Outdoor pool, pool umbrellas, sun loungers

Reviews

6.8 out of 10

Popular amenities

  • Pool
  • Breakfast included
  • All inclusive
  • Spa
  • Parking included
  • Free WiFi
$364
includes taxes & fees
Jan 28 - Jan 29

Explore the area

View in a map
Boulevard Kukulkan km 4.5, Zona Hotelera, Cancun, QROO, 77500
  • Place, Escénica Tower
    ‪2 min walk‬
  • Place, Playa Tortugas
    ‪6 min walk‬
  • Place, Langosta Beach
    ‪12 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪32 min drive‬

Room options

View all photos for Family Suite

Minibar, in-room safe, blackout drapes, soundproofing

Family Suite

  • Sleeps 5
  • 2 Double Beds and 1 King Bed

View all photos for Superior Room

Minibar, in-room safe, blackout drapes, soundproofing

Superior Room

  • 301 sq ft
  • Sleeps 5
  • 2 Double Beds
  • Lagoon view

View all photos for Standard Limited View

Minibar, in-room safe, blackout drapes, soundproofing

Standard Limited View

  • Sleeps 5
  • 2 Double Beds OR 1 King Bed

View all photos for Superior Room

Minibar, in-room safe, blackout drapes, soundproofing

Superior Room

  • Sleeps 3

View all photos for Family Suite

Minibar, in-room safe, blackout drapes, soundproofing

Family Suite

  • Sleeps 4

Grand Standard Room With Limited View

  • Sleeps 4

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Exterior
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About this property

Grand Oasis Palm - All Inclusive

4.5-star property in Zona Hotelera
Catch some rays at the beach or spend the day relaxing at Grand Oasis Palm - All Inclusive's full-service spa. Then enjoy a meal at one of the property's 7 restaurants.
Grand Oasis Palm - All Inclusive offers 514 accommodations with minibars and safes. Flat-screen televisions come with cable channels. Bathrooms include showers, complimentary toiletries, and hair dryers. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Cribs/infant beds (complimentary) are also available.
A marina and a health club are featured at the property. An outdoor pool and a children's pool are on site.

The recreational activities listed below are available either on site or nearby; fees may apply.

Sensoria Spa has 6 treatment rooms including rooms for couples. Services include facials, body wraps, body treatments, and manicures and pedicures. The spa is open daily.
Grand Oasis Palm - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Enjoy the sun loungers and beach club on site (surcharge) for a relaxing day at the beach. At Grand Oasis Palm - All Inclusive, pamper yourself with a treatment at the full-service spa or have fun in the sun with activities like kayaking and volleyball.

A complimentary breakfast is offered each morning. Dining is available at one of the property's 7 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Guests can unwind with a drink at one of the property's bars, which include 8 bars/lounges, a beach bar, and a swim-up bar. Public areas are equipped with complimentary wireless Internet access. This all-inclusive property also offers a complimentary children's club, an outdoor pool, and a children's pool. Limited complimentary onsite parking is available on a first-come, first-served basis.

Grand Oasis Palm - All Inclusive is a smoke-free property.

A complimentary buffet breakfast is served each morning between 7:00 AM and 10:30 AM.
Los Agaves - Onsite restaurant.
Makitaco - Onsite restaurant. Open select days.
Cocoa - Onsite restaurant. Open select days.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Food and beverages

All buffet and à la carte meals, snacks, and select beverages included
Basic alcoholic beverages included
In-room minibar (all beverages included)
Dining availability limited at one or more venues

Water activities

Kayaking

Land activities

Soccer
Kids club

Lessons/classes/games

Aerobics
Dancing

Property amenities

Internet

  • Available in some public areas: Free WiFi
  • WiFi in public areas is free with a 2-device limit

Parking and transportation

  • Free self parking on site
  • Limited onsite self parking

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:30 AM
  • 7 restaurants
  • 8 bars/lounges
  • A beach bar
  • A coffee shop/cafe
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Cocoa
  • Los Agaves
  • Makitaco

Things to do

  • Arcade/game room
  • Beach club
  • Billiards/pool table
  • Children's pool
  • Free children's club
  • Full-service spa
  • Health club
  • Kayaking
  • Outdoor pool
  • Playground
  • Shopping
  • Volleyball

Family friendly

  • Arcade/game room
  • Children's pool
  • Free children's club
  • In-room babysitting (surcharge)
  • In-room crib
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center
  • Conference space
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Marina
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 6 treatment rooms
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Manicures/pedicures
  • Spa open daily

Accessibility

  • Elevator

More

  • 1 building
  • 8 floors
  • Ballroom
  • Banquet hall
  • Built in 1980
  • Smoking not allowed
  • Traditional architecture

Room amenities

Bedroom

  • Blackout drapes
  • Free crib

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Minibar

More

  • Air conditioning (climate-controlled)
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
During spring break, guests must be age 25 or older to check in. The property requires that guests younger than age 25 be accompanied by a legal guardian or parent.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Spring Break deposit: USD 30 per stay for guests under 26 years old staying between 01 February - 30 April
  • A tax is imposed by the city: USD 4.88 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 25 years old
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Cleaning and Health Protocols (Oasis Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only registered guests are allowed in the guestrooms
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Free WiFi in public areas has a 2-device limit

Property is also known as

Grand Oasis Palm All-Inclusive Hotel Cancun
Grand Oasis Palm All Inclusive
Grand Oasis Palm All Inclusive All-inclusive property Cancun
Grand Oasis Palm Cancun
Grand Palm Oasis
Oasis Grand Palm
Oasis Palm All Inclusive
Oasis Palm Grand
Grand Oasis Caribbean Beach Hotel
Grand Oasis Caribbean Resort
Grand Oasis Palm Hotel Cancun
Grand Oasis Palm Hotel
Grand Oasis Palm All-Inclusive Hotel
Grand Oasis Palm All-Inclusive Cancun
Grand Oasis Palm
Oasis Palm Inclusive Inclusive
Grand Oasis Palm All Inclusive
Grand Oasis Palm - All Inclusive Cancun

Grand Oasis Palm - All Inclusive Reviews

Reviews

6.8
Rating 10 - Excellent. 335 out of 1010 reviews
Rating 8 - Good. 200 out of 1010 reviews
Rating 6 - Okay. 172 out of 1010 reviews
Rating 4 - Poor. 109 out of 1010 reviews
Rating 2 - Terrible. 194 out of 1010 reviews

7.4/10

Cleanliness

7.2/10

Staff & service

7.0/10

Amenities

6.8/10

Property conditions & facilities

Reviews

8/10 Good

Carlos

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everithyng was good.
Stayed 4 nights in Oct 2025

6/10 Okay

Glorena Vanessa Madera

Traveled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
Fair
Stayed 4 nights in Oct 2025

10/10 Excellent

Claudia Ivette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy buen servicio del staff
Stayed 5 nights in Oct 2025

2/10 Terrible

Ameia, KILLEEN

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very disappointed in the stay. Changed flights and came back 2 days early. Shower head was rusty. Water pressure was terrible sheets dirty. Wall sockets plates fell off. Couldn’t charge phones or iPads. Limited dining, food was tasteless
Wall plug falls off unable to charge phones
Water standing in sink
Stayed 5 nights in Oct 2025

2/10 Terrible

Kyle

Stayed 3 nights in Oct 2025

10/10 Excellent

Yolanda Ivonne Hernandez, Fort Worth

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Ok, poor customer service
Stayed 2 nights in Oct 2025

10/10 Excellent

Anubhav

Stayed 2 nights in Oct 2025

10/10 Excellent

Silvino

Stayed 4 nights in Sep 2025

10/10 Excellent

Estrellia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2025

6/10 Okay

Hugo

Traveled with family and small children, Traveled with family
Liked: Staff & service
It was ok for what it is described before booking and we basically just showered and slept there for the most part. We had issues with the bathroom from when we arrived where the shower would flood the whole bathroom due to no door. They finally moved us to a new room when the toilet wouldnt flush. Pools were ok but they didn't really have any activities going on like at other properties we have stayed at.
Stayed 6 nights in Sep 2025

6/10 Okay

shane

Disliked: Staff & service, amenities
Great beach
Stayed 4 nights in Jul 2025

10/10 Excellent

Andres

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
staff was great, loved it
Stayed 8 nights in Sep 2025

2/10 Terrible

Oluwaseun

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property looks clean from the outside but the rooms and restrooms are so horrible and dirty
Stayed 3 nights in Sep 2025

8/10 Good

Maria Teresa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good and the employees are very nice
Stayed 5 nights in Sep 2025

6/10 Okay

JAMIE

Traveled with family and small children, Traveled with family
While we have visited this resort many times and appreciate the upgrades, it was an inconvenience. Also customer service was lacking a bit this time, new faces not as pleasant as the old ones. When stating no thank you to excursions, was met with attitude. Im on vacation , let me be.
Stayed 4 nights in Sep 2025

4/10 Poor

Erica

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Like - rooms felt safe. Beautiful beach access. Cery decent coffee. Fresh fruit available. Didnt like - felt rundown. Food at buffett and a la carte restaurants was not good. Rooms are small. Mirrors are peeling. Vents are dirty. 3rd floor roof tops, visible from 5th floor are filthy. Elevator stopped working with people inside.
Stayed 2 nights in Sep 2025

2/10 Terrible

Nora

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I don’t liked
Stayed 4 nights in Sep 2025

6/10 Okay

Indy

Traveled with family
Liked: Cleanliness, room comfort
Stayed 3 nights in Sep 2025

10/10 Excellent

khelifa

Stayed 5 nights in Jun 2025

4/10 Poor

Monica

Traveled with family
The sale people that want to sell you a membership! Very pushy and they get you the minute you check in the hotel.
Stayed 4 nights in Sep 2025

10/10 Excellent

Jorge

Stayed 4 nights in Jun 2025

4/10 Poor

Alberto

Stayed 9 nights in Aug 2025

8/10 Good

Armando

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The beach was beautiful, the service was great, the only thing is that they need to update the rooms and some places of the hotel/building
Stayed 1 night in Sep 2025

10/10 Excellent

jairum

Liked: Cleanliness, staff & service, property conditions & facilities
Staff
Stayed 7 nights in Aug 2025

6/10 Okay

sheena

Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed our stay. Would recommend especially with kids. Beach was perfect for little ones.
Stayed 5 nights in Jul 2025