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Grand Oasis Palm - All Inclusive

4.5 star property

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Photo gallery for Grand Oasis Palm - All Inclusive

On the beach, white sand, sun loungers, beach towels
Property video
Standard Limited View | 1 bedroom, minibar, in-room safe, blackout drapes
8 bars/lounges, swim-up bar, beach bar
Outdoor pool, pool umbrellas, sun loungers

Reviews

6.8 out of 10

Popular amenities

  • Bar
  • Breakfast included
  • All inclusive
  • Spa
  • Laundry
$266
includes taxes & fees
Sep 28 - Sep 29

Explore the area

View in a map
Boulevard Kukulkan km 4.5, Zona Hotelera, Cancun, QROO, 77500
  • Place, Playa Tortugas
    ‪6 min walk‬
  • Place, Langosta Beach
    ‪12 min walk‬
  • Place, Tortuga Beach
    ‪2 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪27 min drive‬

Room options

View all photos for Family Suite

1 bedroom, minibar, in-room safe, blackout drapes

Family Suite

  • Sleeps 5
  • 2 Double Beds and 1 King Bed

View all photos for Superior Room

1 bedroom, minibar, in-room safe, blackout drapes

Superior Room

  • 301 sq ft
  • Lagoon view
  • Sleeps 5
  • 2 Double Beds

View all photos for Standard Limited View

1 bedroom, minibar, in-room safe, blackout drapes

Standard Limited View

  • Sleeps 5
  • 2 Double Beds OR 1 King Bed

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About this property

Grand Oasis Palm - All Inclusive

4.5-star property in Zona Hotelera
Catch some rays at the beach or spend the day relaxing at Grand Oasis Palm - All Inclusive's full-service spa. Then enjoy a meal at one of the property's 7 restaurants.
Grand Oasis Palm - All Inclusive offers 514 accommodations with minibars and safes. Flat-screen televisions come with cable channels. Bathrooms include showers, complimentary toiletries, and hair dryers. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Cribs/infant beds (complimentary) are also available.
A marina and a health club are featured at the property. An outdoor pool and a children's pool are on site.

The recreational activities listed below are available either on site or nearby; fees may apply.

Sensoria Spa has 6 treatment rooms including rooms for couples. Services include facials, body wraps, body treatments, and manicures and pedicures. The spa is open daily.
Grand Oasis Palm - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Enjoy the sun loungers and beach club on site (surcharge) for a relaxing day at the beach. At Grand Oasis Palm - All Inclusive, pamper yourself with a treatment at the full-service spa or have fun in the sun with activities like kayaking and volleyball.

A complimentary breakfast is offered each morning. Dining is available at one of the property's 7 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Guests can unwind with a drink at one of the property's bars, which include 8 bars/lounges, a beach bar, and a swim-up bar. Public areas are equipped with complimentary wireless Internet access. This all-inclusive property also offers a complimentary children's club, an outdoor pool, and a children's pool. Limited complimentary onsite parking is available on a first-come, first-served basis.

Grand Oasis Palm - All Inclusive is a smoke-free property.

A complimentary buffet breakfast is served each morning between 7:00 AM and 10:30 AM.
Los Agaves - Onsite restaurant.
Makitaco - Onsite restaurant. Open select days.
Cocoa - Onsite restaurant. Open select days.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Food and beverages

All buffet and à la carte meals, snacks, and select beverages included
Basic alcoholic beverages included
In-room minibar (all beverages included)
Dining availability limited at one or more venues

Water activities

Kayaking

Land activities

Soccer
Kids club

Lessons/classes/games

Aerobics
Dancing

Property amenities

Internet

  • Available in some public areas: Free WiFi
  • WiFi in public areas is free with a 2-device limit

Parking and transportation

  • Free self parking on site
  • Limited onsite parking

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:30 AM
  • 7 restaurants
  • 8 bars/lounges
  • A beach bar
  • A coffee shop/cafe
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Cocoa
  • Los Agaves
  • Makitaco

Things to do

  • Arcade/game room
  • Beach club
  • Billiards/pool table
  • Children's pool
  • Free children's club
  • Full-service spa
  • Health club
  • Kayaking
  • Outdoor pool
  • Playground
  • Shopping
  • Volleyball

Family friendly

  • Arcade/game room
  • Children's pool
  • Free children's club
  • In-room babysitting (surcharge)
  • In-room crib
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center
  • Conference space
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Marina
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 6 treatment rooms
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Manicures/pedicures
  • Spa open daily

Accessibility

  • Elevator

More

  • 1 building
  • 8 floors
  • Ballroom
  • Banquet hall
  • Built in 1980
  • Smoking not allowed
  • Traditional architecture

Room amenities

Bedroom

  • Blackout drapes
  • Free crib

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Minibar

More

  • Air conditioning (climate-controlled)
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
For any questions, please contact the property using the information on the booking confirmation
During spring break, guests must be age 25 or older to check in. The property requires that guests younger than age 25 be accompanied by a legal guardian or parent.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Spring Break deposit: USD 30 per stay for guests under 26 years old staying between 01 February - 30 April
  • A tax is imposed by the city: USD 4.31 per accommodation, per night
  • Resort fee: USD 6 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 25 years old
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Cleaning and Health Protocols (Oasis Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only registered guests are allowed in the guestrooms
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Free WiFi in public areas has a 2-device limit

Property is also known as

Grand Oasis Palm All-Inclusive Hotel Cancun
Grand Oasis Palm All Inclusive
Grand Oasis Palm All Inclusive All-inclusive property Cancun
Grand Oasis Palm Cancun
Grand Palm Oasis
Oasis Grand Palm
Oasis Palm All Inclusive
Oasis Palm Grand
Grand Oasis Caribbean Beach Hotel
Grand Oasis Caribbean Resort
Grand Oasis Palm Hotel Cancun
Grand Oasis Palm Hotel
Grand Oasis Palm All-Inclusive Hotel
Grand Oasis Palm All-Inclusive Cancun
Grand Oasis Palm
Oasis Palm Inclusive Inclusive
Grand Oasis Palm All Inclusive
Grand Oasis Palm - All Inclusive Cancun

Grand Oasis Palm - All Inclusive Reviews

Reviews

6.8
Rating 10 - Excellent. 334 out of 1018 reviews
Rating 8 - Good. 207 out of 1018 reviews
Rating 6 - Okay. 178 out of 1018 reviews
Rating 4 - Poor. 111 out of 1018 reviews
Rating 2 - Terrible. 188 out of 1018 reviews

7.4/10

Cleanliness

7.2/10

Staff & service

7.0/10

Amenities

6.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Yesenia

Stayed 7 nights in Jun 2025

2/10 Terrible

Silvia

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
The rooms are dirty. The showers are awful and the leak at the fossilt. The buffet har too cold food so I did not eat it. I did not want to get sick. The sound proof rooms is a joke. Mould under the bed and the bed is broken .
Underneath the bed
Broken bed
Around toilet, this could cut the feet
Broken sink
Stayed 7 nights in Jun 2025

8/10 Good

Gloria

Stayed 5 nights in Jun 2025

2/10 Terrible

Davia, Rosedale

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Well the front desk was rude and after telling them about our horrible day and all we wanted was to rest .. they gave us a old room that was falling apart the AC did not work and everything broke , so it took them 3 hours to get us a decent room.. we then went to there seafood restaurant where being black was a problem, we were the first to be seated and the last to get served ..
Stayed 3 nights in Jun 2025

4/10 Poor

Shannon

Disliked: Cleanliness, property conditions & facilities
My room had plastic stuck in the sheets, which made it feel like they hadn’t been properly cleaned before I arrived. The food was also disappointing—I honestly ended up eating just pineapple the entire time. I tried a few dishes, but nothing really met expectations.
Stayed 3 nights in Jun 2025

10/10 Excellent

Ramon

Liked: Cleanliness, staff & service
Stayed 5 nights in Jun 2025

8/10 Good

Chris

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff, amenities, great family suite.
Stayed 5 nights in Jun 2025

8/10 Good

Candida Skinner, BROOKLYN

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beach and pools. The food was always cold at the buffet except pizza and pasta restaurant
Stayed 4 nights in Jun 2025

8/10 Good

Yordanis Echevarria

Traveled with family
Liked: Amenities, property conditions & facilities
Bueno pero no recomiendo las habitaciones muy pequeñas
Stayed 7 nights in Jun 2025

8/10 Good

Gerlene

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really like that there is always events going on, the beach and pool area was very clean and beautiful.
Beach front dining
Stayed 5 nights in Jun 2025

10/10 Excellent

GJERGJI

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
This was our second time great place for kids and family
Stayed 6 nights in Jun 2025

2/10 Terrible

Terry

Stayed 3 nights in Jun 2025

10/10 Excellent

Pablo Jacobo Trevino

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Everything was good except for the pirates boat line
Stayed 4 nights in Jun 2025

2/10 Terrible

June

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Waited in line for an hour to check in
Stayed 1 night in Jun 2025

4/10 Poor

Jnettia

Traveled with family and small children
Liked: Amenities
Disliked: Cleanliness
When checking the receptionist was really rude to us . She tried to get me to pay extra money as adult for my 15 year old daughter . When I asked for a manager she told me to walk to the next property and there I could find one . I have been to this resort. Wrote so I knew this was not true . Finally she got a manager and they fixed the issue but she was still rude to me. Finally getting into the room it had a bad smell and room was dirty. The bathroom had hair all over the place . The phone didn’t work so I had to go all the way back down and get a different manager. They moved me to another property which was not idea . Once getting there the smell again was bad bathtub was not functional . I was tired of complaining so just let my kids go have fun . I don’t think I will go back again
Stayed 1 night in Jun 2025

8/10 Good

Cesar

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Jun 2025

6/10 Okay

Jose, Avondale

Liked: Cleanliness
N/A
Stayed 7 nights in Jun 2025

2/10 Terrible

Fernando

Traveled with family and small children
Disliked: Amenities
Stayed 5 nights in Jun 2025

10/10 Excellent

Irving Jesus

Traslados cortos, ambiente agradable, y un detalle excelente de tener una cafetería
Stayed 4 nights in Jun 2025

6/10 Okay

FRANCIS VINICIO

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Los trabajadores nunca saludaban la comida y bebidas no tenías el sabor esperado los meseros no eran lo suficientemente atentos(considero que como ya es todo incluido ya no hay motivación pero igual fui consiente en dar propina)
Stayed 3 nights in Jun 2025

2/10 Terrible

Lydia

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Last year that I came it was really nice with my son this year. I brought more family and it was a very disappointing. The room was nothing like the one I had the previous year. The food was very poor quality this time around and the room that they gave me was very poorly and I kept complaining to the manager at the front desk About the water smell of it. It’s smell like rotten egg and nothing was done about it.
Stayed 5 nights in May 2025

10/10 Excellent

Christine

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Todo estuvo muy bien, nos trataron excelente
Stayed 1 night in Jun 2025

2/10 Terrible

Victor, Anaheim

Traveled with partner
Liked: Cleanliness
The staff was courteous and professional, which was a positive aspect of our stay. However, the room was only adequate, with a few noticeable issues. The shower head was taped to prevent it from falling, and the bed was extremely hard, making it difficult to get a good night's sleep. The food was another significant disappointment. Many dishes at the a la carte restaurants lacked flavor or were overly salted, and some had strange, unpalatable flavors except Cocoa Restaurant, that one was the most decent one. Worst of all, we experienced food poisoning on our last day at the resort. Despite feeling unwell, we proceeded with our scheduled layover in Mexico City the next morning. Unfortunately, my wife's condition worsened, and we had to hire an IV therapy agency to help her recover. This was the worst experience we have ever had at any hotel or resort. We strongly advise against staying here.
Stayed 3 nights in May 2025

10/10 Excellent

Vikash

Traveled with partner, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Cleaned and good food
Stayed 7 nights in May 2025

2/10 Terrible

allan

Disliked: Cleanliness, staff & service, property conditions & facilities
They sent us to different hotel and it was dirty and asking for more money to switch rooms
Stayed 6 nights in Apr 2025