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Grand Oasis Palm - All Inclusive

4.5 star property

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Outdoor pool, pool umbrellas, sun loungers
Family Suite | Minibar, in-room safe, blackout drapes, soundproofing
Property amenity
On the beach, white sand, sun loungers, beach towels
Family Suite | Minibar, in-room safe, blackout drapes, soundproofing

Reviews

6.8 out of 10

Popular amenities

  • Bar
  • Breakfast included
  • All inclusive
  • Spa
  • Laundry

Explore the area

Map
Boulevard Kukulkan km 4.5, Zona Hotelera, Cancun, QROO, 77500
  • Playa Tortugas
    ‪7 min walk‬
  • Langosta Beach
    ‪12 min walk‬
  • Tortuga Beach
    ‪2 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪25 min drive‬

Room options

View all photos for Standard Limited View NRF

Minibar, in-room safe, blackout drapes, soundproofing

Standard Limited View NRF

  • Sleeps 5
  • 2 Double Beds OR 1 King Bed

View all photos for Family Suite

Family Suite | Minibar, in-room safe, blackout drapes, soundproofing

Family Suite

  • Sleeps 5
  • 2 Double Beds and 1 King Bed

View all photos for Superior Room

Minibar, in-room safe, blackout drapes, soundproofing

Superior Room

  • Lagoon view
  • 301 sq ft
  • Sleeps 5
  • 1 King Bed

View all photos for Standard Limited View

Minibar, in-room safe, blackout drapes, soundproofing

Standard Limited View

  • Sleeps 5
  • 2 Double Beds OR 1 King Bed

Similar properties

Outdoor pool

Grand Oasis Cancun - All Inclusive

  • Pool
  • All inclusive
  • Spa
  • Parking included
3.0 out of 5, (1596)
The price is $246
per night
$302 total
includes taxes & fees
Apr 28 - Apr 29
Grand Oasis Cancun - All Inclusive

About this property

Grand Oasis Palm - All Inclusive

4.5-star property in Zona Hotelera
Catch some rays at the beach or spend the day relaxing at Grand Oasis Palm - All Inclusive's full-service spa. Then enjoy a meal at one of the property's 7 restaurants.
Grand Oasis Palm - All Inclusive offers 221 accommodations with minibars and safes. Flat-screen televisions come with cable channels. Bathrooms include showers, complimentary toiletries, and hair dryers. Additionally, rooms include irons/ironing boards and blackout drapes/curtains.
An outdoor pool and a children's pool are on site.

The recreational activities listed below are available either on site or nearby; fees may apply.

Sensoria Spa has 6 treatment rooms including rooms for couples. Services include facials, body wraps, body treatments, and manicures and pedicures. The spa is open daily.
Grand Oasis Palm - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Enjoy the sun loungers and beach club on site (surcharge) for a relaxing day at the beach. At Grand Oasis Palm - All Inclusive, pamper yourself with a treatment at the full-service spa or have fun in the sun with activities like kayaking and volleyball.

A complimentary breakfast is offered each morning. Dining is available at one of the property's 7 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Guests can unwind with a drink at one of the property's bars, which include 8 bars/lounges, a beach bar, and a swim-up bar. Public areas are equipped with complimentary wireless Internet access. This Art Deco property also offers a complimentary children's club, an outdoor pool, and a children's pool. Limited complimentary onsite parking is available on a first-come, first-served basis.

Grand Oasis Palm - All Inclusive is a smoke-free property.

A complimentary buffet breakfast is served each morning between 7:00 AM and 10:30 AM.
Grand Oasis Palm - All Inclusive has 7 restaurants on site.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Food and beverages

All buffet and à la carte meals, snacks, and select beverages included
Basic alcoholic beverages included
In-room minibar (all beverages included)
Dining availability limited at one or more venues

Water activities

Kayaking

Land activities

Soccer
Kids club

Lessons/classes/games

Aerobics
Dancing

Languages

English, Spanish

Property amenities

Internet

  • Available in some public areas: Free WiFi
  • WiFi in public areas is free with a 2-device limit

Parking and transportation

  • Free self parking on site
  • Limited onsite parking

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:30 AM
  • 7 restaurants
  • 8 bars/lounges
  • A beach bar
  • A coffee shop/cafe
  • A swim-up bar
  • Snack bar/deli

Things to do

  • Arcade/game room
  • Beach club
  • Billiards/pool table
  • Children's pool
  • Free children's club
  • Full-service spa
  • Kayaking
  • Outdoor pool
  • Playground
  • Shopping
  • Volleyball

Family friendly

  • Arcade/game room
  • Children's pool
  • Free children's club
  • In-room babysitting (surcharge)
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center
  • Conference space
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Marina
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 6 treatment rooms
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Manicures/pedicures
  • Spa open daily

Accessibility

  • Elevator

More

  • 1 building
  • 8 floors
  • Art Deco architecture
  • Ballroom
  • Banquet hall
  • Built in 1980
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Minibar

More

  • Air conditioning (climate-controlled)
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
For any questions, please contact the property using the information on the booking confirmation
During spring break, guests must be age 25 or older to check in. The property requires that guests younger than age 25 be accompanied by a legal guardian or parent.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Spring Break deposit: USD 30 per stay for guests under 26 years old staying between 01 February - 30 April
  • A tax is imposed by the city: USD 3.97 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 25 years old
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Cleaning and Health Protocols (Oasis Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only registered guests are allowed in the guestrooms
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Free WiFi in public areas has a 2-device limit

Property is also known as

Grand Oasis Palm All-Inclusive Hotel Cancun
Grand Oasis Palm All Inclusive
Grand Oasis Palm All Inclusive All-inclusive property Cancun
Grand Oasis Palm Cancun
Grand Palm Oasis
Oasis Grand Palm
Oasis Palm All Inclusive
Oasis Palm Grand
Grand Oasis Caribbean Beach Hotel
Grand Oasis Caribbean Resort
Grand Oasis Palm Hotel Cancun
Grand Oasis Palm Hotel
Grand Oasis Palm All-Inclusive Hotel
Grand Oasis Palm All-Inclusive Cancun
Grand Oasis Palm
Oasis Palm Inclusive Inclusive
Grand Oasis Palm All Inclusive
Grand Oasis Palm - All Inclusive Cancun

Grand Oasis Palm - All Inclusive Reviews

Reviews

6.8
Rating 10 - Excellent. 299 out of 1003 reviews
Rating 8 - Good. 212 out of 1003 reviews
Rating 6 - Okay. 183 out of 1003 reviews
Rating 4 - Poor. 122 out of 1003 reviews
Rating 2 - Terrible. 187 out of 1003 reviews

7.4/10

Cleanliness

7.2/10

Staff & service

6.8/10

Amenities

6.8/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

2/10 Terrible

Alice Ann

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The beach beds were all taken. You have to get up early. There isn't enough for everyone. Food was horrible for a vegan person. It is not 5-star dining. The free coffee/tea and alcohol were terrible. They are not really high-quality of brands. Really horrible tastes! The floors and steps are NOT ADA-friendly, especially for visually impaired people! The store didnt have enough drinks to sell. I dont drink strange drinks and soda. It was hard for me to get enough fluids in me. There were no hot tub since I hate the cold water. Beautiful view for beach and palm but no hot or warm water for people like me. Love the sun but it was so windy during my stay. I liked the hot shower, wonderful bed sheet materials. Overall it is 1.5 out of 5 my opinion. It is not really 5 stars as this place says!
Stayed 4 nights in Jan 2025

2/10 Terrible

Christopher

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
i would never stay here again. the food was bad drinks were worse
Stayed 4 nights in Dec 2024

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay for along wreekend. Food was good though we were not aware of the requirement to use the app to reserve the first night. Lots of pool options though the kids area could use some maintenance. Staff is incredibly friendly and helpful
Stayed 4 nights in Dec 2024

8/10 Good

Christian

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
I would recommend focusing on improving the property by investing in painting, repairing broken items, and enhancing its overall appearance. Additionally, the quality of the food needs improvement, as I experienced a stomachache.
Stayed 3 nights in Jan 2025

6/10 Okay

Serbjeet Singh

Traveled with family and small children
Liked: Cleanliness, staff & service
Good
Stayed 7 nights in Dec 2024

6/10 Okay

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2024

10/10 Excellent

Genevieve

Liked: Cleanliness, staff & service
My family and I had a great time. The food as a little lacking but other than that we really enjoyed it. Kids loved the ice cream 😊
Stayed 4 nights in Dec 2024

10/10 Excellent

David James

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property
Stayed 4 nights in Dec 2024

8/10 Good

Karen Elena

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Dec 2024

2/10 Terrible

Parneet

Traveled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
I recently stayed at this hotel, and unfortunately, it did not meet expectations. The poolside area was poorly maintained and had an unpleasant smell. The bathrooms were outdated and also emitted a bad odor. Additionally, the restaurant staff provided subpar service, and some of the restaurants themselves felt old and unclean. I hope the management takes steps to address these issues to improve the guest experi
Stayed 2 nights in Dec 2024

10/10 Excellent

SAHRA

Stayed 4 nights in Dec 2024

6/10 Okay

mike

Traveled with family and small children
Disliked: Staff & service, property conditions & facilities
They had no blanket since it was cold we got sick
Stayed 4 nights in Dec 2024

8/10 Good

Maria D

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really nice but in the Mexican restaurant they were very mean attending us and rude
Stayed 3 nights in Dec 2024

6/10 Okay

Cristian

Liked: Staff & service
Stayed 5 nights in Dec 2024

6/10 Okay

Arely

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The one thing I did not like was the constant selling they did. We kept saying no to the membership they offer and kept trying to show us other things. It was a waste of time and last half of the day when we could have been out doing something else.
Stayed 4 nights in Dec 2024

10/10 Excellent

Alexsis

Liked: Property conditions & facilities
Stayed 4 nights in Dec 2024

6/10 Okay

Michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good coffee, beautiful property, poor beach and very limited food choices.
Stayed 5 nights in Dec 2024

6/10 Okay

Briana Yaneth

Traveled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
Kids pool needs a major remodel
Stayed 3 nights in Nov 2024

6/10 Okay

Zuleika

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2024

8/10 Good

AnNy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was amazing.
Stayed 4 nights in Nov 2024

6/10 Okay

Shandi

Traveled with family and small children, Traveled with family
Liked: Staff & service
We enjoyed our stay. We had a misty smell in our room though so they brought in an air puriier we ran the whole time sucked a ton of moosture lit and got the smell away. Food was decent but didnt compare to riu emerald bay in mazatlan. Staff was friendly and helpful. We booked our tours through david who was in thr send lobby close to elevators he was amazing! We stayed 10 days and did lots the pools were great the kids spent a lot of time there. Wouldnt return to this property if we went back to cancun though.
Stayed 10 nights in Nov 2024

8/10 Good

Abel

Liked: Cleanliness, staff & service
.
Stayed 5 nights in Nov 2024

6/10 Okay

karina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Nov 2024

4/10 Poor

Marisol

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Lots of mold, also smells like mold, rooms are not that clean, and water smells like drain water. Pools are the only nice thing
Stayed 2 nights in Nov 2024

2/10 Terrible

Valentin Ruiz

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I’m not recommending this hotel
Stayed 5 nights in Nov 2024