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Grand Oasis Palm - All Inclusive

4.5 star property

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Exterior
Property video
8 bars/lounges, swim-up bar, beach bar
Superior Room | Minibar, in-room safe, blackout drapes, soundproofing
Restaurant

Reviews

6.8 out of 10

Popular amenities

  • Pool
  • Breakfast included
  • All inclusive
  • Spa
  • Parking included
  • Restaurant
The current price is $303
includes taxes & fees
May 3 - May 4

Explore the area

View in a map
Boulevard Kukulkan km 4.5, Zona Hotelera, Cancun, QROO, 77500
  • Place, Escénica Tower
    ‪3 min walk‬
  • Place, Langosta Beach
    ‪11 min walk‬
  • Place, Playa Tortugas
    ‪13 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪45 min drive‬

Room options

View all photos for Family Suite

Minibar, in-room safe, blackout drapes, soundproofing

Family Suite

  • Sleeps 5
  • 2 Double Beds and 1 King Bed

View all photos for Superior Room

Minibar, in-room safe, blackout drapes, soundproofing

Superior Room

  • Lagoon view
  • 301 sq ft
  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds

View all photos for Standard Limited View

Minibar, in-room safe, blackout drapes, soundproofing

Standard Limited View

  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds OR 1 King Bed

View all photos for Superior Room

Minibar, in-room safe, blackout drapes, soundproofing

Superior Room

  • Sleeps 3

View all photos for Family Suite

Minibar, in-room safe, blackout drapes, soundproofing

Family Suite

  • Sleeps 4

Grand Standard Room With Limited View

  • Sleeps 4

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Oasis Palm - All Inclusive

About this property

Grand Oasis Palm - All Inclusive

4.5-star property in Zona Hotelera
Catch some rays at the beach or spend the day relaxing at Grand Oasis Palm - All Inclusive's full-service spa. Then enjoy a meal at one of the property's 7 restaurants.
Grand Oasis Palm - All Inclusive offers 514 accommodations with minibars and safes. Flat-screen televisions come with cable channels. Bathrooms include showers, complimentary toiletries, and hair dryers. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Cribs/infant beds (complimentary) are also available.
A marina and a health club are featured at the property. An outdoor pool and a children's pool are on site.

The recreational activities listed below are available either on site or nearby; fees may apply.

Sensoria Spa has 6 treatment rooms including rooms for couples. Services include facials, body wraps, body treatments, and manicures and pedicures. The spa is open daily.
Grand Oasis Palm - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Enjoy the sun loungers and beach club on site (surcharge) for a relaxing day at the beach. At Grand Oasis Palm - All Inclusive, pamper yourself with a treatment at the full-service spa or have fun in the sun with activities like kayaking and volleyball.

A complimentary breakfast is offered each morning. Dining is available at one of the property's 7 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Guests can unwind with a drink at one of the property's bars, which include 8 bars/lounges, a beach bar, and a swim-up bar. Public areas are equipped with complimentary wireless Internet access. This all-inclusive property also offers a complimentary children's club, an outdoor pool, and a children's pool. Limited complimentary onsite parking is available on a first-come, first-served basis.

Grand Oasis Palm - All Inclusive is a smoke-free property.

A complimentary buffet breakfast is served each morning between 7:00 AM and 10:30 AM.
Los Agaves - Onsite restaurant.
Makitaco - Onsite restaurant. Open select days.
Cocoa - Onsite restaurant. Open select days.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Food and beverages

All buffet and à la carte meals, snacks, and select beverages included
Basic alcoholic beverages included
In-room minibar (all beverages included)
Dining availability limited at one or more venues

Water activities

Kayaking

Land activities

Soccer
Kids club

Lessons/classes/games

Aerobics
Dancing

Property amenities

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi
  • WiFi in public areas is free with a 2-device limit

Parking and transportation

  • Free self parking on site
  • Limited onsite self parking

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:30 AM
  • 7 restaurants
  • 8 bars/lounges
  • A beach bar
  • A coffee shop/cafe
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Cocoa
  • Los Agaves
  • Makitaco

Things to do

  • Arcade/game room
  • Beach club
  • Billiards/pool table
  • Children's pool
  • Free children's club
  • Full-service spa
  • Health club
  • Kayaking
  • Outdoor pool
  • Playground
  • Shopping
  • Volleyball

Family friendly

  • Arcade/game room
  • Children's pool
  • Free children's club
  • In-room babysitting (surcharge)
  • In-room crib
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center
  • Conference space
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Marina
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 6 treatment rooms
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Manicures/pedicures
  • Spa open daily

Accessibility

  • Elevator

More

  • 1 building
  • 8 floors
  • Ballroom
  • Banquet hall
  • Built in 1980
  • Smoking not allowed
  • Traditional architecture

Room amenities

Bedroom

  • Blackout drapes
  • Free crib

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Minibar

More

  • Air conditioning (climate-controlled)
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
During spring break, guests must be age 25 or older to check in. The property requires that guests younger than age 25 be accompanied by a legal guardian or parent.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Spring Break deposit: USD 30 per stay for guests under 26 years old staying between 01 February - 30 April
  • A tax is imposed by the city: USD 4.90 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 25 years old
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Cleaning and Health Protocols (Oasis Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only registered guests are allowed in the guestrooms
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Free WiFi in public areas has a 2-device limit

Property is also known as

Grand Oasis Palm All-Inclusive Hotel Cancun
Grand Oasis Palm All Inclusive
Grand Oasis Palm All Inclusive All-inclusive property Cancun
Grand Oasis Palm Cancun
Grand Palm Oasis
Oasis Grand Palm
Oasis Palm All Inclusive
Oasis Palm Grand
Grand Oasis Caribbean Beach Hotel
Grand Oasis Caribbean Resort
Grand Oasis Palm Hotel Cancun
Grand Oasis Palm Hotel
Grand Oasis Palm All-Inclusive Hotel
Grand Oasis Palm All-Inclusive Cancun
Grand Oasis Palm
Oasis Palm Inclusive Inclusive
Grand Oasis Palm All Inclusive
Grand Oasis Palm - All Inclusive Cancun

Grand Oasis Palm - All Inclusive Reviews

Reviews

6.8
Rating 10 - Excellent. 326 out of 1007 reviews
Rating 8 - Good. 201 out of 1007 reviews
Rating 6 - Okay. 180 out of 1007 reviews
Rating 4 - Poor. 105 out of 1007 reviews
Rating 2 - Terrible. 195 out of 1007 reviews

7.4/10

Cleanliness

7.4/10

Staff & service

7.0/10

Amenities

6.8/10

Property conditions & facilities

Reviews

4/10 Poor

Ramon de Urioste

Traveled with family and small children
Disliked: Amenities, property conditions & facilities
When arrived our rooms were not available, we had to roam around being very tired. Spaces super crowded long lines for food, loud music everywhere, everyone trying to sell you everything all the time.
Stayed 7 nights in Jan 2026

2/10 Terrible

Laura

Disliked: Cleanliness, amenities, property conditions & facilities
Awfulllllllll , food is gross not good at all no flavor old siting out , there are line to eat at restaurants like an amusement park lines. Not 1 waiter came near us at the pool or beach. Beach was full of algae, pool water was beyond freezing. I have a wet suit on my daughter and myself and her lips were still purple. To top it off its expensive. 0 out of 0 will never return not even if they paid me.
Stayed 1 night in Jan 2026

6/10 Okay

Abel

Stayed 1 night in Jan 2026

8/10 Good

Jeff

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean rooms, comfortable rooms, great facilities (pools, bars, restaurants), beautiful beach and water. Food was consistently good.
Stayed 6 nights in Jan 2026

6/10 Okay

Melanie

Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
The place is a little outdated could have better food options. The place is alright. There’s definitely better resorts for the price we paid for.
Stayed 7 nights in Jan 2026

2/10 Terrible

Belem

Stayed 3 nights in Jan 2026

8/10 Good

Raven M

Stayed 4 nights in Jan 2026

8/10 Good

Justin-Paul Bruno

Traveled with family and small children
Liked: Cleanliness, property conditions & facilities
Glad I didn't listen to the bad reviews, food was good, rooms were clean, felt safe with small children. The only downside is the app for booking a la carte restaurants just did not work at all for us. There was quite a few times we were in a long line for food. There is a bit of pressure from the "concierges" to attend their "special" breakfasts to celebrate some made up event. Avoid its some confusing timeshare scam.
Stayed 5 nights in Dec 2025

10/10 Excellent

Kerly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jan 2026

10/10 Excellent

Neha

Stayed 7 nights in Dec 2025

4/10 Poor

John

Traveled with family
Disliked: Cleanliness, amenities
We stayed at the Grand Oasis Palm from Wednesday to Saturday, and unfortunately the experience fell far short of expectations. While the exterior looks impressive, the interior feels old, dated, and in need of serious renovation. The food was below average, with very limited variety at the buffet and no noticeable menu changes during our stay. Due to how crowded the resort was, buffet lines were consistently long, and restaurant reservations were nearly impossible unless booked 2-3 days in advance. Service was another major disappointment. Waitstaff seemed disengaged and inattentive, and the bars constantly had issues, missing ingredients, unavailable alcohol, or broken equipment like blenders. We attempted to upgrade our room based on advertised photos, expecting a family suite. Instead, we were given two connecting rooms with a cot in the second room, which was not what was implied. Amenities overall were subpar, and important information was often withheld until the last minute. For example, when we booked a massage and planned to drop our kids at the Kids Club, we arrived at the stated time only to be told to wait another 15 minutes, then informed without prior notice that charges could not be applied to the room and payment had to be made in cash. Seating around the resort was extremely limited, with guests waking as early as 4–5 AM just to secure chairs. Overall, between the overcrowding, outdated facilities, poor food, this is not a place we would return!
Stayed 3 nights in Jan 2026

6/10 Okay

Shahrzad

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The room was clean and spacious. They didn't do a great job with refilling the fridge with water. But they did have a coffee shop in the lobby where you could get water. The drinks were ok but watered down, we think it was alcohol free beer too. The two buffet restaurants were ok. Some of the food was good, some was not. The a la carte restaurants looked good, but it was impossible to get a reservation, even though we tried making the reservation as soon as we woke up, so we never got to try any of the other restaurants. The beach was beautiful and every morning they would rake the seaweed to keep it nice and clean. The pool was freezing. One of our kids (6 years old) got stuck in the bathroom and the staff didn't seem to care much and said oh it happened to someone else a few days ago too and that she just had to keep trying. She finally got out but cut herself on the lock. The overall experience was ok and not what we had expected. Some of the restaurant staff were very friendly and some were not. The hotel staff were friendly but they didn't go through anything with us when we checked in. They didn't tell us what there was to do in the hotel as far as shows and activities. We found that out on our second day when we asked a question and we were told to download their app. That would have been nice to know at check-in.
Stayed 5 nights in Jan 2026

10/10 Excellent

Kerry ann

Liked: Cleanliness, amenities, property conditions & facilities
Excellent
Stayed 4 nights in Jan 2026

6/10 Okay

Amber Dawn

Traveled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Check in: stood in line over an hour and then stood in line another hour to get room Room: when you have 4 people, why are the beds pushed together?? No privacy (bathroom door not full and if you turn the bathroom light on, the whole room lights up The app never worked for us to make dining reservations Evening shows were excellent
Stayed 7 nights in Jan 2026

2/10 Terrible

jessica, Bronx

Disliked: Cleanliness, staff & service, property conditions & facilities
The hotel was horrible. Never again!!! The food options were horrible same items every day. Staff not helpful says dining options available when there is really not. My family wasn’t all able to try I try to get credit back for 4 people including additional room I had and they wouldn’t give it to yet they canceled the other room and gave it to someone else. Just horrible never again
Stayed 3 nights in Jan 2026

10/10 Excellent

Rebecca

Stayed 3 nights in Jan 2026

10/10 Excellent

Jesus

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Rooms were very clean, comfy beds and our children’s really enjoyed the resort
Stayed 3 nights in Jan 2026

10/10 Excellent

Rosa

Stayed 5 nights in Jan 2026

2/10 Terrible

Shoghik

Stayed 5 nights in Dec 2025

2/10 Terrible

Ramzy

Stayed 7 nights in Dec 2025

6/10 Okay

BRANDON T

Stayed 7 nights in Dec 2025

2/10 Terrible

Alejandra

Traveled with family
Disliked: Cleanliness, property conditions & facilities
This was hands down one of the worst hotel experiences I’ve ever had. From the moment we arrived, the check-in process was a complete disaster. Long lines, zero organization, and staff who looked annoyed that guests even existed. We waited an unreasonable amount of time just to get our room, with no apology or explanation whatsoever. The problems didn’t stop there. Dining was just as awful. The wait times for the restaurant were ridiculous Standing around hungry and frustrated on a supposed “vacation” is not it. And then there was the room… absolutely disgusting. The room was clearly not cleaned properly — dirty floors, questionable stains, dusty surfaces, and a bathroom that looked like it had been rushed through (if cleaned at all). It was uncomfortable and honestly gross. Overall, the service was poor, the staff was unhelpful, and the entire experience felt chaotic and careless. This hotel seriously needs to reevaluate its standards. I would not stay here again and definitely would not recommend it to anyone. There are far better options elsewhere — do yourself a favor and book literally anywhere else
Stayed 4 nights in Nov 2025

2/10 Terrible

YONGSHENG

Too noisy to sleep
Stayed 2 nights in Nov 2025

2/10 Terrible

Ricky

Traveled with family
Disliked: Cleanliness, amenities
By far the worst food I’ve ever had at an all inclusive resort. Both of my kids refused to eat because they said it made them sick. We wasted 2 days of our trip sitting in the room because the food made us sick. I would not feed any of the food to my dogs at home
Stayed 5 nights in Dec 2025

6/10 Okay

Renato Fernando De Sa

Traveled with group, Traveled with family
Liked: Staff & service, amenities
During my stay at this hotel, the experience was disappointing and far below expectations. The bathroom door scraped when opening, which is a basic issue that should have been resolved with minimal maintenance. The pillow was uncomfortable, directly affecting the quality of sleep, which is unacceptable for a hotel that presents itself as a comfort-oriented option. The biggest issue, without a doubt, was the poor management of the restaurants. On two occasions, we waited in line for the taco restaurant and, after waiting, were informed that we could not enter because the food had run out. This shows a serious lack of planning, inventory control, and respect for guests’ time. At the restaurant located closer to the beach, the service was equally poor. There was an excessive delay in assigning a table, and the waiting time for a server to attend us was unjustifiable. The service was slow, disorganized, and unprofessional. The hotel has potential, but it currently fails in basic areas such as maintenance, comfort, and especially in the quality and management of its service. I would not recommend this hotel until significant improvements are made in these areas.
Stayed 5 nights in Dec 2025