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Grand Palladium Select Costa Mujeres - All Inclusive

4.0 star property

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Photo gallery for Grand Palladium Select Costa Mujeres - All Inclusive

Sundeck
Aerial view
On the beach, white sand, sun loungers, beach umbrellas
Junior Suite Beachside | View from room
10 bars/lounges, swim-up bar, poolside bar, beach bar

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Breakfast included

Explore the area

Map
Vialidad Paseo Mujeres, Municipio de Isla Mujeres, Costa Mujeres, QROO, 77440
  • North Beach
    ‪126 min walk‬
  • Playa Mujeres Golf Club
    ‪5 min drive‬
  • Mujeres Beach
    ‪14 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪50 min drive‬

Room options

View all photos for Junior Suite Garden View

Memory foam beds, free minibar, in-room safe, desk

Junior Suite Garden View

  • 710 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Family Selection Junior Suite Beachside

Family Selection Junior Suite Beachside | Memory foam beds, free minibar, in-room safe, desk

Family Selection Junior Suite Beachside

  • 710 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Junior Suite Poolside

Junior Suite Poolside | View from room

Junior Suite Poolside

  • 710 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Junior Suite Poolside Ocean View

Junior Suite Poolside Ocean View | View from room

Junior Suite Poolside Ocean View

  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Junior Suite Garden View Single Use

Memory foam beds, free minibar, in-room safe, desk

Junior Suite Garden View Single Use

  • 710 sq ft
  • Lake view
  • Sleeps 1
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Family Selection Junior Suite Beachside Ocean View

Memory foam beds, free minibar, in-room safe, desk

Family Selection Junior Suite Beachside Ocean View

  • 710 sq ft
  • Partial ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Family Selection Junior Suite Beachside Panoramic Ocean View

Family Selection Junior Suite Beachside Panoramic Ocean View | Memory foam beds, free minibar, in-room safe, desk

Family Selection Junior Suite Beachside Panoramic Ocean View

  • 710 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

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  • Breakfast included
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About this property

Grand Palladium Select Costa Mujeres - All Inclusive

4-star Costa Mujeres property close to Playa Mujeres Golf Club
Catch some rays at the beach or spend the day relaxing at Grand Palladium Select Costa Mujeres - All Inclusive's full-service spa. Then enjoy a meal at one of the property's 8 restaurants. Change of towels is available on request.
Grand Palladium Select Costa Mujeres - All Inclusive offers 670 air-conditioned accommodations with free minibar items and safes. Rooms open to furnished balconies or patios. Accommodations offer separate sitting areas. Beds feature memory foam mattresses. 55-inch Smart televisions come with cable channels and pay movies. Bathrooms include separate bathtubs and showers with jetted bathtubs, bathrobes, slippers, and designer toiletries.

This Costa Mujeres property provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

8 outdoor tennis courts, a health club, and a complimentary water park are featured at the property. 3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 8 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is equipped with a sauna, a hot tub, and a steam room. The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. There are hot springs/mineral springs on site.
Grand Palladium Select Costa Mujeres - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Sit back and relax on the beach with free beach club on site, umbrellas, and sun loungers. At Grand Palladium Select Costa Mujeres - All Inclusive you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Guests can enjoy a complimentary breakfast each morning. Dining is available at one of the property's 8 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Guests can unwind with a drink at one of the property's bars, which include 10 bars/lounges, a beach bar, and a poolside bar. Public areas are equipped with complimentary wireless Internet access. This Art Deco property also offers a complimentary water park, a complimentary children's club, and a children's pool. Complimentary covered self parking and covered valet parking are available on site.

Grand Palladium Select Costa Mujeres - All Inclusive is a smoke-free property.

A complimentary buffet breakfast is served each morning between 7:00 AM and 11:00 AM.
Isla Blanca (ShowCooking) - Overlooking the garden, this buffet restaurant specializes in local and international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.
Portofino (Italian) - This fine-dining restaurant specializes in Italian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required. Open daily.
El Dorado (Steak House) - This steakhouse specializes in barbecue and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required. Open daily.
Chang Thai (Thai Cuisine) - This theme restaurant specializes in Thai cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required. Open daily.
Sumptuori (Japanese) - This theme restaurant specializes in Japanese cuisine and serves lunch and dinner. Reservations are required. Open daily.
Late night fare is available from room service (during limited hours).

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Roundtrip airport shuttle (surcharge)
  • Free covered self parking on site
  • Free covered valet parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 10 bars/lounges
  • 8 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Chang Thai (Thai Cuisine)
  • El Dorado (Steak House)
  • Isla Blanca (ShowCooking)
  • Portofino (Italian)
  • Sumptuori (Japanese)

Things to do

  • 18-hole adjacent golf course
  • 3 outdoor pools
  • 8 outdoor tennis courts
  • Arcade/game room
  • Archery
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Concerts/live shows
  • Evening entertainment
  • Fitness classes
  • Free beach club
  • Free children's club
  • Free water park
  • Full-service spa
  • Games
  • Health club
  • Pilates classes
  • Playground
  • Sauna
  • Steam room
  • Tennis lessons
  • Water sports equipment
  • Yoga classes

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Baby toys
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Free supervised activities for children
  • Free water park access
  • Grocery/convenience store
  • In-room babysitting (surcharge)
  • In-room crib
  • Laundry facilities
  • Lifeguards on site
  • Playground
  • Snack bar/deli
  • Soundproofed rooms
  • Trampoline

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 12 meeting rooms
  • Business center
  • Conference center (10,710 square feet of space)

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • On the waterfront
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 8 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hot/mineral springs
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathtub
  • Elevator
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 3 floors
  • 6 buildings
  • Art Deco architecture
  • Banquet hall
  • Built in 2018
  • Lifeguards
  • Mosquito nets
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Memory foam mattress

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 55-inch smart TV with cable channels
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Free stocked minibar
  • Late-night room service
  • Restaurant dining guides

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • Phone
  • Safe
  • Separate sitting area
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
2 children, up to the age of 2 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector and a security system

We should mention

Pool access available from 8 AM to 8 PM
Reservations are required for golf tee times, massage services, and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
Children under 18 years old are not allowed in the spa without adult supervision

Property is also known as

Grand Palladium Costa Mujeres Resort All Inclusive
Grand Palladium Costa Mujeres Resort Spa All Inclusive
Grand Palladium Costa Mujeres Resort All Inclusive
Grand Palladium Costa Mujeres All Inclusive
Grand Palladium Costa Mujeres Resort Spa All Inclusive
Grand Palladium Resort All Inclusive
Grand Palladium All Inclusive
Grand Palladium All Inclusive

Grand Palladium Select Costa Mujeres - All Inclusive Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 561 out of 1000 reviews
Rating 8 - Good. 202 out of 1000 reviews
Rating 6 - Okay. 106 out of 1000 reviews
Rating 4 - Poor. 72 out of 1000 reviews
Rating 2 - Terrible. 59 out of 1000 reviews

9.0/10

Cleanliness

8.6/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Jose

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2024

2/10 Terrible

Armen

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Dec 2024

2/10 Terrible

acop

Traveled with family and small children, Traveled with group, Traveled with partner, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
First and foremost, I visited this resort a few years ago. The food, the drinks, the customer service was top notch. We now recommended the resort to 15 of our friends. Our experience was one that I want to delete from my memory forever. They put us in building 15 1st floor has to be infested with roaches. Exposed pipe in the rooms Dirty towels Multiple occasions where we ask for room cleaning and didn’t get it Asked for towels and they don’t bring it for hours Employees at the sports bar telling us we will bring food out if you give me and my chef money Employees at the poolside telling us make my Christmas and we will take care of you Employee at beach running after us for a tip while we gave his partner $20 as soon as we got to beach and he came back with a new employee when he brought us one tray of drinks and said my friend is going to take care of you. Do they think we’re stupid? This is a way to finesse people out of money!! We are embarrassed by our friends to have recommended it. They had the worst trip ever. To top it off, we have $500 missing from a room and instead of putting blame on them immediately , all I asked was police to show up and run fingerprint tests and they said they’re not allowed to go inside. This answered my question. We actually had to call police to the resort to Come file a report. Trip from hell indeed
Stayed 7 nights in Dec 2024

4/10 Poor

Frank

Traveled with family
Disliked: Staff & service, amenities
A 5 star resort on a limited budget. House keeping was inconsistent. Employee's weren't friendly.
Stayed 4 nights in Dec 2024

10/10 Excellent

Houen

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The area is very family orient. Just didn't like the walking area and the golf cart going same direction because i'm always afraid that i'll get run over by one if not careful and keep watchful.
Stayed 4 nights in Dec 2024

4/10 Poor

Niculina, Glenview

Traveled with family and small children
Liked: Staff & service, amenities
Disliked: Cleanliness
we were a large group of friends and most of us got food poisoning, the bottled water that was provided in the rooms had a terrible taste and couldn't be drunk. The families with small kids were refused to be given milk in the cartoon, only in the cups which were not sufficient when you had 2 small kids that need milk overnight.
Stayed 7 nights in Nov 2024

6/10 Okay

Alana

Traveled with family and small children, Traveled with group, Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Beautiful resort and very aesthetic. Needs a nightclub and more options for nightlife however. Staff isn’t impressive, there’s a select few that wowed us but overall they seem like they’re not happy to see particular tourists and comes off as racist. They would show favouritism to their own and for the English speaking coloured people, just know you won’t be prioritized.
Stayed 1 night in Aug 2024

10/10 Excellent

Angel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great experience. Im not a fan of going or being at the beach, but staying here made it enjoyable and relaxing. The all inclusive made it so worth it room amenities, drinks alcoholic/non, food/ restaurants (variety) and very accommodating to best of their abilities, towel stations all over property near pools and beach. Profesional photographers offering at the beach/resort personalized pictures (pictures are $$$ tho). Theres stores for shopping, prices can range ($$-$$$). The are always activities and fun happen everyday/night for adults and kids. Its a very family/adult oriented. I will also exclaim that this experience is very TOURIST oriented, so for my raza or POC visitors/tourists dont be afraid to bring out the flavor or heat to the party... Staff is so HARD working/FRIENDLY if you like please show your appreciation. (TIP or just be RESPECTFUL) Please leave your uppitiness/micro agressions at home or your country. They have everything onsite/ they will find a way to make things happen if you need something incase of emergency (for a $). Sadly, my wife got the flu throughout our stay, to our surprise they have a Dr on site that we visted and consulted/got meds ordered via external pharmacy (for a cost). Her health improved with meds. The property cleanliness and organizatiorivals other top (very minor icks rooms/resort). The property is fairly new a shy 6 years, theres still a bit minor construction and upgrading happing throught, (didnt take magic away).
Stayed 6 nights in Dec 2024

6/10 Okay

Agnieszka

Stayed 4 nights in Nov 2024

6/10 Okay

Yuleyka

Liked: Cleanliness
Disliked: Staff & service
Stayed 4 nights in Nov 2024

2/10 Terrible

Joseph

We attended the resort for a friend’s wedding and during the reception my boyfriend left his ray ban sunglasses on the table and by the end of the night the sunglasses were gone. We immediately told the wedding planner who initially told us security “will look at the cameras” (which we didn’t see any in the area) and she’ll let us know. Before leaving for the night I approached her again to ask when will we hear back from her and she switched her response and told me we have to go make a report by the front desk so it can get investigated. At this point we’re already upset because that should have never happened, but then she tops it off by giving us false information the first time we approach her only to switch it up later on. The next day we did the report and we were told we’d be informed of any results however we already left back home and we still haven’t heard back. Also,the food was terrible. The only good thing was breakfast and we even had a hard time getting that. The line was long and once we reached the front we were told we had to wait 15 mins to sit. During dinner we had an even worse experience at one of the Italian restaurants. Reservations were made for 14 people but when we arrived we were told only 9 could sit because there was no more space available. However there was a whole row of open tables and we were told by our friends who did sit that those tables remained open during their whole dining time. And the pool stinks by the swim up bar.Terrible time.
Stayed 4 nights in Nov 2024

10/10 Excellent

Joanne

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The standard rooms were far from the beach.
Stayed 7 nights in Nov 2024

8/10 Good

Shaied Vernal

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property a little big and hard to move around without a golf cart. Rooms smell like mildew.
Stayed 4 nights in Nov 2024

10/10 Excellent

ana

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All staff are so good the hotel is the best and the restaurants incredible came back again
Stayed 3 nights in Nov 2024

10/10 Excellent

C. Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort is one of the nicest I've ever stayed at. The quality of the room, the facilities around the resort. Fantastic. Clean. Great service.
Stayed 3 nights in Nov 2024

10/10 Excellent

Wes

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great property
Stayed 4 nights in Nov 2024

8/10 Good

Justin Thomas, St catharines

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Nov 2024

6/10 Okay

Carlos

Liked: Property conditions & facilities
The property was nice however the quality of food and drinks at times was average at most. We stayed for 8 nights buffets pretty much had same food everyday. We payed for upgrade room with premium services however their special restaurants had mostly same type of food and basic sections. Alcohol level at most was average even though we booked a premium level. The highest level in tequila was don julio reposado at most. They did have some higher level alcohol but was at extra charge. One reason I booked a family selection level room was for the amenities and premium food and alcohol which was never provided.
Stayed 8 nights in Nov 2024

4/10 Poor

Isaac

Stayed 3 nights in Oct 2024

10/10 Excellent

Louis

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The uniqueness of the resort itself
Stayed 3 nights in Nov 2024

8/10 Good

Xinjie

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 4 nights in Oct 2024

10/10 Excellent

Jessica

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely amazing experience all the way around!!
Stayed 2 nights in Oct 2024

10/10 Excellent

Mable

Stayed 3 nights in Oct 2024

10/10 Excellent

Tareq

Stayed 7 nights in Oct 2024

2/10 Terrible

rebeca

Disliked: Staff & service, property conditions & facilities
Our experience at this hotel was disappointing. The staff was unfriendly and unaccommodating, which made our stay far from pleasant. The food quality was mediocre at best, lacking the variety and flavor we’ve experienced at other all-inclusive resorts. Despite being only 8 years old, the property appeared run down and poorly maintained. Additionally, the air conditioning was inadequate, making it difficult to stay comfortable. Overall, this was one of the worst experiences we’ve had in terms of customer service.
Stayed 1 night in Oct 2024