Grand Palladium Select Costa Mujeres - All Inclusive

5.0 star property

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Photo gallery for Grand Palladium Select Costa Mujeres - All Inclusive

Relax on the beach with sun loungers and umbrellas, overlooking the calm sea.
Creator video - submitted by Tony Henry
Relax in style with comfortable seating options and a tranquil atmosphere.
Experience the inviting atmosphere of Grand Gelateria, where a beautiful garden and sleek facade welcome you.
Relax by the pool surrounded by palm trees and lounge chairs.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Breakfast included

Explore the area

Map
Vialidad Paseo Mujeres, Municipio de Isla Mujeres, Costa Mujeres, QROO, 77440
  • Mujeres Beach
    ‪6 min drive‬
  • North Beach
    ‪53 min drive‬
  • Dolphin Discovery
    ‪56 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪39 min drive‬

Room options

Junior Suite Garden View

8.6 out of 10
Excellent
(33 reviews)
  • 710 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

Family Selection Junior Suite Beachside

9.0 out of 10
Wonderful
(2 reviews)
  • 710 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

Junior Suite Poolside

9.0 out of 10
Wonderful
(45 reviews)
  • 710 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

Junior Suite Poolside Ocean View

8.4 out of 10
Very good
(8 reviews)
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

Junior Suite Garden View Single Use

10.0 out of 10
Exceptional
(7 reviews)
  • 710 sq ft
  • Lake view
  • Sleeps 1
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

Family Selection Junior Suite Beachside Ocean View

10.0 out of 10
Exceptional
(1 review)
  • 710 sq ft
  • Partial ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

Family Selection Junior Suite Beachside Panoramic Ocean View

10.0 out of 10
Exceptional
(3 reviews)
  • 710 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

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About this property

Grand Palladium Select Costa Mujeres - All Inclusive

5-star Costa Mujeres property with free water park
Catch some rays at the beach or spend the day relaxing at Grand Palladium Select Costa Mujeres - All Inclusive's full-service spa. Then enjoy a meal at one of the property's 8 restaurants. Change of towels is available on request.
Grand Palladium Select Costa Mujeres - All Inclusive offers 493 air-conditioned accommodations with free minibar items and safes. Rooms open to furnished balconies or patios. Accommodations offer separate sitting areas. 55-inch Smart televisions come with cable channels and pay movies. Bathrooms include separate bathtubs and showers with jetted bathtubs, bathrobes, slippers, and designer toiletries.

This Costa Mujeres property provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

8 outdoor tennis courts, a health club, and a complimentary water park are featured at the property. 3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 8 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is equipped with a sauna, a hot tub, and a steam room. The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. There are hot springs/mineral springs on site.
Grand Palladium Select Costa Mujeres - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Sit back and relax on the beach with free beach club on site, umbrellas, and sun loungers. At Grand Palladium Select Costa Mujeres - All Inclusive you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Guests can enjoy a complimentary breakfast each morning. Dining is available at one of the property's 8 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Guests can unwind with a drink at one of the property's bars, which include 10 bars/lounges, a beach bar, and a poolside bar. Public areas are equipped with complimentary wireless Internet access. This Art Deco property also offers a complimentary water park, a complimentary children's club, and a children's pool. Complimentary covered self parking and covered valet parking are available on site.

Grand Palladium Select Costa Mujeres - All Inclusive is a smoke-free property.

A complimentary buffet breakfast is served each morning between 7:00 AM and 11:00 AM.
Isla Blanca (ShowCooking) - Overlooking the garden, this buffet restaurant specializes in local and international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.
Portofino (Italian) - This fine-dining restaurant specializes in Italian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required. Open daily.
El Dorado (Steak House) - This steakhouse specializes in barbecue and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required. Open select days.
Chang Thai (Thai Cuisine) - This theme restaurant specializes in Thai cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required. Open select days.
Sumptuori (Japanese) - This theme restaurant specializes in Japanese cuisine and serves lunch and dinner. Reservations are required. Open select days.
Late night fare is available from 24-hour room service.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Roundtrip airport shuttle (surcharge)
  • Free covered self parking on site
  • Free covered valet parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 10 bars/lounges
  • 8 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Chang Thai (Thai Cuisine)
  • El Dorado (Steak House)
  • Isla Blanca (ShowCooking)
  • Portofino (Italian)
  • Sumptuori (Japanese)

Things to do

  • 18-hole adjacent golf course
  • 3 outdoor pools
  • 8 outdoor tennis courts
  • Arcade/game room
  • Archery
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Concerts/live shows
  • Evening entertainment
  • Fitness classes
  • Free beach club
  • Free children's club
  • Free water park
  • Full-service spa
  • Games
  • Health club
  • Pilates classes
  • Playground
  • Sauna
  • Steam room
  • Tennis lessons
  • Water sports equipment
  • Yoga classes

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Baby toys
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Free supervised activities for children
  • Free water park access
  • Grocery/convenience store
  • In-room babysitting (surcharge)
  • In-room crib
  • Laundry facilities
  • Lifeguards on site
  • Playground
  • Snack bar/deli
  • Soundproofed rooms
  • Trampoline

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 12 meeting rooms
  • Business center
  • Conference center (10,710 square feet of space)

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • On the waterfront
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 8 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hot/mineral springs
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathtub
  • Elevator
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 3 floors
  • 6 buildings
  • Art Deco architecture
  • Banquet hall
  • Built in 2018
  • Lifeguards
  • Mosquito nets
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 55-inch smart TV with cable channels
  • Pay movies

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Free stocked minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • Phone
  • Safe
  • Separate sitting area
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
2 children, up to the age of 2 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Service fee: MXN 380

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector and a security system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Room service fees of MXN 380 apply for orders made from 10:30 PM-11 AM.

We should mention

Pool access available from 8 AM to 8 PM
Reservations are required for golf tee times, massage services, and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
Children under 18 years old are not allowed in the spa without adult supervision

Property is also known as

Grand Palladium Costa Mujeres Resort All Inclusive
Grand Palladium Costa Mujeres Resort Spa All Inclusive
Grand Palladium Costa Mujeres Resort All Inclusive
Grand Palladium Costa Mujeres All Inclusive
Grand Palladium Costa Mujeres Resort Spa All Inclusive
Grand Palladium Resort All Inclusive
Grand Palladium All Inclusive
Grand Palladium All Inclusive

Grand Palladium Select Costa Mujeres - All Inclusive Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 579 out of 1001 reviews
Rating 8 - Good. 188 out of 1001 reviews
Rating 6 - Okay. 105 out of 1001 reviews
Rating 4 - Poor. 69 out of 1001 reviews
Rating 2 - Terrible. 60 out of 1001 reviews

9.0/10

Cleanliness

8.6/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

6/10 Okay

SAN BENIGNO

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
1. Solicitamos con antelación una cuna para bebé, tanto al hacer la reserva (en las notas) como al momento del check-in. Sin embargo, al llegar a la habitación, la cuna no estaba. Tuvimos que indicarles en varias ocasiones —hasta en finalmente en la cuarta ocasión la trajeron. 2. Viajábamos en grupo, y es razonable pensar que todos querríamos estar en el mismo edificio. No fue así, nos ubicaron en distintas locaciones, lo que complicó la experiencia grupal. 3. En cuanto a los alimentos, esperábamos un nivel más premium, especialmente al comparar con otros hoteles de la misma categoría. Reúsan mucho los alimentos del día anterior y hasta el tras anterior, el arroz blanco olía mal. 4. El servicio de los saloneros fue excelente. Queremos destacar especialmente a Mauro en el restaurante tailandés y an Armando en el japonés. 5. Sobre la limpieza del cuarto: todo iba bien hasta que anoche, después del servicio de limpieza, notamos que los paños usados (que habían quedado en el piso) fueron colgados nuevamente, en lugar de ser reemplazados. También notamos que retiraron la plancha de ropa sin explicación y colocaron una secadora de cabello. Llamamos a servicio de habitaciones para dejar constancia y evitar inconvenientes al momento del check-out. 6. La cama presenta un problema que consideramos importante mencionar: todas las noches he tenido picazón en brazos y cuello, al punto de despertarme en la madrugada.
Stayed 4 nights in Apr 2025

2/10 Terrible

Olivia

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very unfriendly staff, food was terrible
Stayed 3 nights in Apr 2025

8/10 Good

CINDY

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property, loved the beach! Only negative is that restaurant reservations were all filled when we arrived and we could not get in
Stayed 4 nights in Mar 2025

10/10 Excellent

Manolito

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Recommended place to stay and relax - all inclusive.
Stayed 2 nights in Apr 2025

10/10 Excellent

Kevin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort. Book your dining reservations once you arrive. To get your mini bar stocked each day you will need to leave a tip. Staff around the pizza stop are excellent. All restaurants were very good.
Stayed 6 nights in Apr 2025

10/10 Excellent

Christian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I am definitely going back next time I’m out in Mexico. Very great experience.
Stayed 3 nights in Apr 2025

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, property conditions & facilities
Best resort
Stayed 4 nights in Mar 2025

10/10 Excellent

Phelix

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to relax and enjoy
Stayed 7 nights in Apr 2025

10/10 Excellent

Leticia Garcia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2025

2/10 Terrible

Orquidea

Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I was truly so disappointed by my stay at Grand Palladium. The property is beautiful, but that is the only benefit of this resort. The food and drinks were terrible and disappointing every meal. The only restaurant we had a decent meal and great service was at the Thai restaurant. Usually the service in Mexico is stellar. Here, it felt like guests were a bother to the staff. With the VIP upgrade, we were supposed to get a personal assistance and she wasn’t helpful or hard to get in contact with. The elevator in our building was broken 5 out of the 7 days we were there. Walking around the resort was stressful since we were constantly dodging the carts that take you around the resort. It was nice having the option of a cart or boat to take you to different parts of the resort. The decor is stunning throughout the resort. It’s such a shame that they aren’t putting attention to important things like food, drinks, and service.
Stayed 7 nights in Mar 2025

4/10 Poor

Shahin

Disliked: Staff & service, property conditions & facilities
Stayed 6 nights in Apr 2025

10/10 Excellent

Jennifer, eastlake

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel property is very vast, they offer trams to get around the property. They have a variety of restaurants available from a buffet option, and steakhouse to a reservation-only Thai restaurant, Japanese hibachi, and steakhouse. The spa is relaxing and equal to stateside services. The staff is very focused on guest comfort.
Stayed 5 nights in Feb 2025

10/10 Excellent

Tomasz

Stayed 6 nights in Apr 2025

8/10 Good

Tracy

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities
Overall, my family (2 adults, 2 young children) had a nice visit to this resort. Upon check-in, we upgraded to the Family Selection area, which provided access to an additional pool and kids activities during our stay. We also had a butler, who answered all of our questions in person and through WhatsApp. They were also able to get us boxed lunches for our excursions and the flight home. We loved all of the pools and resort restaurants. Our kids also loved the kids theater shows, which happened at 8:00pm daily. We also appreciated the frequent shuttle carts to help us get around the property. The beach was nice, but there were high winds during our stay, so we didn't spend much time there. Removing one star because the property had some maintenance issues. Some with our room, which were promptly fixed once we reported with our butler. Another with a jagged table edge at a restaurant which ripped my husband's shirt and also sliced my son's cheek open (promptly treated by a resort medic).
Stayed 6 nights in Mar 2025

8/10 Good

Miral

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2025

10/10 Excellent

Avinash

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Freindlt staff and good food with vegetarian options
Stayed 3 nights in Mar 2025

10/10 Excellent

Jason

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I've been to many resorts but this is the first time I've said I'd go back. Great value for money, great staff and service, great food options including the buffets. Property and beach were exactly what i was hoping for
Stayed 6 nights in Mar 2025

10/10 Excellent

Ignacia Solia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Vacaciones para descansar

Our stay at Grand Palladium Costa Mujeres was fantastic! From the warm welcome to the beautiful, well-maintained property, everything was perfect. The rooms were spacious and comfortable, the food was delicious, and the staff provided top-notch service. Whether relaxing by the pool, enjoying the spa, or exploring, there was always something to do. A truly unforgettable experience—I can’t wait to return!
Stayed 3 nights in Mar 2025

4/10 Poor

Richard

Traveled with group, Traveled with partner, Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
I want to start by saying we did not have a bad experience here, but we attended a wedding and were with a group of friends. The food at this location was really sub par. In addition to that everything is so far to walk they have golf carts running all over trying to pick people up to take them where they need to go. This was really a pain to deal with. I would suggest going to Xcaret hotel, Nizuc, Secrets, Riu or if you want to venture into Playa goto the Hilton. Much better experiences in my opinion. Many places I still haven’t been to, but I can say that we won’t be spending our time back at this location.
Stayed 2 nights in Mar 2025

10/10 Excellent

James

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort just need more availability for carts and boats
Stayed 1 night in Mar 2025

8/10 Good

Jongwook

Traveled with family and small children, Traveled with family
Liked: Cleanliness, amenities
In general, our stay wasn’t bad, but it wasn’t great either due to the slow room service. I requested an extra comforter for the sofa bed, and it took more than an hour to arrive—I had to call five times. When I asked for additional towels and tea bags, it also took over an hour, which was frustrating, especially when my kids were ready to sleep around 10 PM, and the comforter didn’t arrive until midnight. I requested clean towels before showering, but by the time they arrived, we had already dried off while waiting. I also asked for tea bags, but they never came. These small inconveniences negatively impacted our overall experience at the hotel. Additionally, making dinner reservations could be smoother and faster—no one wants to wait 30 minutes just to book a meal. That said, the quality of the dinner restaurants was excellent, and the hotel has many great aspects, but a few bad experiences can overshadow the good. Most importantly, beware of Expedia’s misleading advertisements. They show pictures of rooms with pool views, but in reality, the hotel is simply located on the pool side. If you're unlucky, like us, your view might be nothing but trees and people walking by. It’s poolside, not a pool view. Expedia should stop deceiving customers with false advertising—starting a vacation with disappointed kids is not fun.
Stayed 3 nights in Mar 2025

8/10 Good

Oxana

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We spent at the resort 7 days. Friday, Saturday and Sunday no activities at the theater because there are weddings so if you’re not part of the wedding, there are no shows which for a resort of this level I believe is not OK. We used to stay in smaller resorts, and there was always entertainment for the guests every evening. Also a resort like this could have better drinks, at least in the lobby bar. The main buffet was amazing and the food was always good there, if you stay at the family selection, the Argentinian steakhouse was the best. All other restaurants are a waste of time ( personal opinion). The resort territory it’s huge and it’s beautiful but the only one thing is that during the evening time after show is finished there is no golf cart available to take. there are just not enough for everyone. Everything else was pretty good.
Stayed 7 nights in Mar 2025

8/10 Good

Jenny

Stayed 4 nights in Mar 2025

6/10 Okay

Elizabeth

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2025

10/10 Excellent

Wook

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything at this hotel was absolutely perfect, and the staff were exceptionally kind and attentive. From the warm welcome to the thoughtful service, every detail exceeded my expectations. A truly unforgettable stay!
Stayed 5 nights in Mar 2025