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Grand Park Royal Cancun - All Inclusive

4.0 star property

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Photo gallery for Grand Park Royal Cancun - All Inclusive

Aerial view
Sports facility
2 outdoor pools, pool umbrellas, sun loungers
5 restaurants, breakfast, lunch, dinner served; international cuisine
Exterior

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Bar
  • Hot Tub
  • All inclusive
  • Room service
  • Housekeeping

Explore the area

Map
Boulevard Kukulkan Km 10.5, Zona Hotelera, Cancun, QROO, 77500
  • Chac Mool Beach
    ‪13 min walk‬
  • Forum Beach
    ‪2 min drive‬
  • Cancun Convention Center
    ‪3 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪24 min drive‬

Room options

View all photos for Master Suite

Master Suite | Free minibar, in-room safe, desk, laptop workspace

Master Suite

  • 890 sq ft
  • Ocean view
  • Sleeps 4
  • 1 Double Bed and 1 Double Murphy Bed

View all photos for Royal Master Suite Hot Tub

Royal Master Suite Hot Tub | Living area | 40-inch LED TV with satellite channels, TV, iPod dock

Royal Master Suite Hot Tub

  • Ocean view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Master Suite Ocean Front

Master Suite Ocean Front | Living area | 40-inch LED TV with satellite channels, TV, iPod dock

Master Suite Ocean Front

  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Grand Royal Suite Hot Tub

Grand Royal Suite Hot Tub | Living area | 40-inch LED TV with satellite channels, TV, iPod dock

Grand Royal Suite Hot Tub

  • Ocean view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Ocean View Double

Deluxe Ocean View Double | Free minibar, in-room safe, desk, laptop workspace

Deluxe Ocean View Double

  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Premier Superior Ocean Front King

Premier Superior Ocean Front King | Free minibar, in-room safe, desk, laptop workspace

Premier Superior Ocean Front King

  • 441 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Premier Superior Ocean Front Double

Premier Superior Ocean Front Double | Free minibar, in-room safe, desk, laptop workspace

Premier Superior Ocean Front Double

  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Royal Suite King Hot Tub

Royal Suite King Hot Tub | Free minibar, in-room safe, desk, laptop workspace

Royal Suite King Hot Tub

  • 890 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Ocean View King

Deluxe Ocean View King | Free minibar, in-room safe, desk, laptop workspace

Deluxe Ocean View King

  • 441 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Villa Deluxe

Villa Deluxe | Free minibar, in-room safe, desk, laptop workspace

Villa Deluxe

  • 560 sq ft
  • Sleeps 4
  • 1 Double Bed

View all photos for Premier Ocean Front Doble

Premier Ocean Front Doble | Free minibar, in-room safe, desk, laptop workspace

Premier Ocean Front Doble

  • 441 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Royal Suite Doble Hot Tub

Royal Suite Doble Hot Tub | Free minibar, in-room safe, desk, laptop workspace

Royal Suite Doble Hot Tub

  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Villa Junior Suite Plunge Pool

Free minibar, in-room safe, desk, laptop workspace

Villa Junior Suite Plunge Pool

  • 670 sq ft
  • Sleeps 4
  • 1 Double Bed

View all photos for Villa Master Suite Plunge Pool

Free minibar, in-room safe, desk, laptop workspace

Villa Master Suite Plunge Pool

  • 870 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Swim up King

Deluxe Swim up King | Free minibar, in-room safe, desk, laptop workspace

Deluxe Swim up King

  • 700 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

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  • Spa
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The price is $437
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$437 total
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About this property

Grand Park Royal Cancun - All Inclusive

Property in Zona Hotelera
Catch some rays at the beach or spend the day relaxing at Grand Park Royal Cancun - All Inclusive's full-service spa. Then enjoy a meal at one of the property's 5 restaurants. Change of towels is available on request.
Grand Park Royal Cancun - All Inclusive offers 247 air-conditioned accommodations with iPod docking stations and free minibar items. Rooms open to furnished balconies or patios. 40-inch LED televisions come with premium satellite channels. Bathrooms include showers with rainfall showerheads, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, laptop-compatible safes, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

2 outdoor swimming pools are on site along with a hot tub. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Spa Fitness Center has 3 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a sauna.

The spa is open daily. Guests under 13 years old are not allowed in the spa.

Grand Park Royal Cancun - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Grand Park Royal Cancun - All Inclusive features a full-service spa, 2 outdoor swimming pools, a hot tub, and a fitness center. Dining is available at one of the property's 5 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Guests can unwind with a drink at one of the property's bars, which include 4 bars/lounges and a poolside bar. Wireless Internet access is complimentary.

Event facilities measuring 7535 square feet (700 square meters) include conference space. This all-inclusive property also offers a rooftop terrace, spa services, and multilingual staff. Onsite self parking and valet parking are complimentary.

Grand Park Royal Cancun - All Inclusive has designated areas for smoking.

Flor de Sal - This poolside restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
Grand Prime Rib House - This steakhouse specializes in international cuisine and serves dinner only. Reservations are required. Open select days.
Café Sole - This café serves breakfast, lunch, and dinner. Open daily.
El Mirador - Overlooking the ocean, this restaurant specializes in Italian cuisine and serves breakfast and dinner. Open daily.
Koi - This restaurant specializes in Asian cuisine and serves dinner only. Open daily.
24-hour room service is available.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and select beverages included
24-hour room service
In-room minibar (some restrictions)
Dining availability limited at one or more venues

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Land activities

Soccer
Volleyball

Lessons/classes/games

Dancing
Water fitness

Entertainment

Onsite entertainment and activities
Onsite live performances
Theme parties

Languages

English, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Area shuttle (surcharge)
  • Free self parking on site
  • Free valet parking on site

Food and drink

  • 4 bars/lounges
  • 5 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Café Sole
  • El Mirador
  • Flor de Sal
  • Grand Prime Rib House
  • Koi

Things to do

  • 2 outdoor pools
  • Full-service spa
  • Gym
  • Shopping
  • Spa tub

Family friendly

  • 2 outdoor pools
  • Grocery/convenience store
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 6 meeting rooms
  • 7,535 square feet of conference space

Outdoors

  • Beach loungers
  • Beach towels
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Full-service spa

  • 3 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Outdoor treatment areas
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (51 inch wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk (43 inches high)

More

  • 4 buildings
  • Ballroom
  • Banquet hall
  • Designated smoking areas
  • No plastic water bottles
  • Reusable cups
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 40-inch LED TV with premium cable/satellite channels
  • iPod dock

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Desk
  • Eco-friendly toiletries
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
This property enforces a strict dress code in the restaurants.
All guests, including children, are required to present a valid government-issued ID card at check-in. Accompanying minors need to show a birth certificate or school ID with a photo.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Sanitation services: USD 6 per night

We have included all charges provided to us by the property.

Optional extras

  • Late check-out is available for a fee (subject to availability)
  • Facilities fee: USD 8 per person, per day and includes use of: fitness facilities

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property uses wind energy
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only registered guests are allowed in the guestrooms
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Guests under 13 years old are not allowed in the spa

Property is also known as

Cancun Grand Park Royal
Cancun Grand Park Royal Caribe
Grand Park Royal Cancun Caribe
Grand Park Royal Caribe All Inclusive
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Grand Park Royal Caribe All Inclusive Hotel
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Grand Park Royal Luxury Resort All Inclusive
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Park Royal Resort Inclusive
Park Royal Cancun Inclusive
Grand Park Royal Luxury Resort Cancun All Inclusive
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Grand Park Royal Cancun - All Inclusive All-inclusive property

Grand Park Royal Cancun - All Inclusive Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 1145 out of 2337 reviews
Rating 8 - Good. 613 out of 2337 reviews
Rating 6 - Okay. 292 out of 2337 reviews
Rating 4 - Poor. 144 out of 2337 reviews
Rating 2 - Terrible. 143 out of 2337 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

2/10 Terrible

Amanda

Stayed 3 nights in Oct 2024

10/10 Excellent

Mandeep Pal Singh

Liked: Cleanliness, staff & service, property conditions & facilities
NA
Stayed 4 nights in Nov 2024

10/10 Excellent

Chanhee

Stayed 5 nights in Oct 2024

4/10 Poor

Howard B

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Was never told under Construction, could not keep the rain water from blowing in the sliding doors, not enough food variety. Electric to the room went out for 4 hours on one day, water was off in the room for about 3 hours one other day. Showed up to see the main pool was under construction, everyone at the Adult pool. Restaurants not open until later, or closed on certain nights.
Stayed 7 nights in Nov 2024

10/10 Excellent

Sandra

Stayed 5 nights in Oct 2024

10/10 Excellent

Benjamin

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If there wasn't construction going on the four star would be a 5.
Stayed 6 nights in Nov 2024

4/10 Poor

Jeanine Rene

Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
I’m am very upset with Expedia and with Grand Park Royal for not divulging there was ongoing construction of the main pool at the time of my visit. I would have never booked this resort at this time if I had known that every view, from my room, the buffet, the restaurants overlooked a major construction area with jackhammering and men working every day. The food was not very good. We had a water main go out and lost water in our rooms and we were told we could not eat in the bar even though it was pouring rain outside. Everyone in the hotel was forced to use one pool. I have used Expedia for many years for travel but I no longer feel they have my best interests at heart. I feel someone should have been transparent about the state of the resort. I understand renovation is necessary and this resort is dated a needs a lot renovation. I just don’t want to be blindsided when I get to the property to see construction and no pool.
Stayed 4 nights in Nov 2024

4/10 Poor

Lyubomira

Traveled with family
Disliked: Amenities, property conditions & facilities
The property was under construction. We couldn't use the main pool at all. There were workers drilling and banging everywhere from 8 am till 7 pm. This was not mentioned anywhere on the website of the property. The food was very mediocre with very poor choices and the same every day. The drinks at the bars were watered down and made with cheap alcohol. Some of tge rdstaurants were closed. Our VIP expedia status benefits were not granted. Extremely overpriced spa and shuttle to hotel. No discount was offered although half of the amenities were unusable. Will never go back to this place.
Stayed 5 nights in Nov 2024

10/10 Excellent

Candace Renee

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Even with construction going on the staff went above and beyond
Stayed 7 nights in Nov 2024

10/10 Excellent

Rejillian Joyce

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
100 star for the staff! Staff are amazing. They all work so hard. Food is the best thing too!
Stayed 3 nights in Nov 2024

4/10 Poor

John Wesley

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The staff was friendly, but we were shocked that there was so much construction. We would not have booked here if we had known. Our view was of a construction site and we heard jackhammering when outside. A water main was broken during the night and we were without a toilet for hours. On our final day there was painting happening right outside of our room. Not the vacation experience we had hoped for. We are not happy that Expedia nor the hotel informed us before our stay. We could have booked later and would have loved to stay when the pool and surrounding construction was complete.
Stayed 4 nights in Nov 2024

4/10 Poor

DANIELA

Disliked: Property conditions & facilities
The property outside is really beautiful. There was construction in most of the hotel while we were there plus the biggest and main pool was being renovated. Therefore not only was there limited things to do, there were construction noises all day and all night. Since the main pool was closed the adult pool was full of kids and not enjoyable. The food was mediocre at best. Most of the time it was cold and not authentic. The rooms are small and the restroom is tiny making it super uncomfortable. They cold use some major updating. The AC only worked the first day we got there and then it was broken. It was hot, humid and hard to sleep because it was uncomfortable. The water pipes went down while we were there too, so no water and the toilet wouldn’t work either. Plus the shower water was always cold. On top of that the elevator to the room got stuck and we would have to manually pry the door open. I feel like I wasted my money on this “luxury” resort. There’s nothing luxury about it. By the way, while you’re eating by dinner they ask you to leave a 5 star review. So I wouldn’t trust the other reviews as genuine. I’m not trying to be mean, I’m just trying to save someone else from staying here because of false reviews.
Stayed 4 nights in Nov 2024

10/10 Excellent

Genesis

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Jessica, our concierge, was absolutely amazing, god bless her. Every demand, question, reservation we had, she had an answer to and made it happen. It was my mother’s birthday and she set up happy bday balloons in our room for her when we got back to the room from lunch. The staff, the food, and the experience was all great. Will be returning.
Stayed 3 nights in Nov 2024

10/10 Excellent

Araceli

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Oct 2024

10/10 Excellent

Amanda

Stayed 5 nights in Oct 2024

10/10 Excellent

Aurora

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel, room service was amazing , my family had a great time!!! I will definitely return!!!
Stayed 6 nights in Nov 2024

10/10 Excellent

Maribel Villalvazo

Liked: Cleanliness, property conditions & facilities
Las personas del todo el hotel los meseros los cocineros los cantineros todos muy amables
Stayed 7 nights in Nov 2024

8/10 Good

Shannon

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Aside from the hard sell to buy a timeshare, the place is great. Nice & helpful staff, great facilities, and lovely beach. The food was alright, but we enjoyed food outside the resort much better

8/10 Good

Tanja and Ryan

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Good dining choices. Quality food. Staff went the extra mile to provide a good experience. Fair value for money. New pool is going to be fantastic. A classical styled resort property.
Stayed 7 nights in Oct 2024

2/10 Terrible

Malvina

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The property was under construction and it was not advertised at the time of booking. The food was awful and very limited in options, not what I have been used to. Every time I would ask for something they always said sorry we do not have it, they did not even offer bread or water anywhere we set for dinner, lunch or breakfast, we had to beg to get bread. They only had two restaurant options, but unfortunately most of the time they were closed. The Koi restaurant was available through a reservation, but I had a terrible experience with the guest experience office while I tried to make a reservation, making it seem like they didn’t want us to dine at the Koi restaurant. This was my first time experiencing such an awful experience. Thankfully, the beach area was amazing with the only disappointment being the noise of the hummer throughout the day due to the construction going on at this resort. However, I was impressed by the great customer service Yolanda and Erica provided throughout my stay, they were one of my favorite people at the beach area. They always made sure we had drinks at all times. Also, we had an amazing customer service at the Flor de Sal restaurant, the host and the waitress were all wonderful. I would never returned back to the resort, nor recommend it to any of my friends and family.
Stayed 8 nights in Nov 2024

8/10 Good

stephen

Stayed 4 nights in Oct 2024

10/10 Excellent

Omid

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and friendly staff, especially the concierge and the staff and coffee shop and the buffet. The resort has a beautiful white sandy beaches.
Stayed 6 nights in Nov 2024

8/10 Good

Adrian F

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great
Stayed 4 nights in Oct 2024

10/10 Excellent

Suad Said

Stayed 4 nights in Oct 2024

10/10 Excellent

Yelena

Stayed 8 nights in Sep 2024