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Grand Park Royal Cancun - All Inclusive

4.0 star property

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2 outdoor pools, pool umbrellas, sun loungers
Property video
Deluxe Ocean View King | 1 bedroom, free minibar, in-room safe, desk
On the beach, sun loungers, beach towels
Royal Master Suite Hot Tub | 1 bedroom, free minibar, in-room safe, desk

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Hot Tub
  • Room service
$384
includes taxes & fees
Nov 30 - Dec 1

Explore the area

View in a map
Boulevard Kukulkan Km 10.5, Zona Hotelera, Cancun, QROO, 77500
  • Place, La Isla Shopping Mall
    ‪8 min drive‬
  • Place, Cancun Convention Center
    ‪9 min drive‬
  • Place, Gaviota Azul Beach
    ‪12 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪67 min drive‬

Room options

View all photos for Villa Deluxe

1 bedroom, free minibar, in-room safe, desk

Villa Deluxe

  • 517 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed

View all photos for Villa Junior Suite Plunge Pool

1 bedroom, free minibar, in-room safe, desk

Villa Junior Suite Plunge Pool

  • 527 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed

View all photos for Villa Master Suite Plunge Pool

1 bedroom, free minibar, in-room safe, desk

Villa Master Suite Plunge Pool

10.0 out of 10
Exceptional
(2 reviews)
  • 926 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Swim up King

Deluxe Swim up King | Garden view

Deluxe Swim up King

8.6 out of 10
Excellent
(33 reviews)
  • 570 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Master Suite

Master Suite | 1 bedroom, free minibar, in-room safe, desk

Master Suite

  • 786 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 Double Bed and 1 Double Murphy Bed

View all photos for Premier Ocean Front Doble

Premier Ocean Front Doble | 1 bedroom, free minibar, in-room safe, desk

Premier Ocean Front Doble

8.4 out of 10
Very good
(84 reviews)
  • 441 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Master Suite Ocean Front

Master Suite Ocean Front | Living area | 40-inch LED TV with satellite channels, TV, iPod dock

Master Suite Ocean Front

7.4 out of 10
Good
(3 reviews)
  • 786 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Royal Suite Doble Hot Tub

Royal Suite Doble Hot Tub | 1 bedroom, free minibar, in-room safe, desk

Royal Suite Doble Hot Tub

10.0 out of 10
Exceptional
(2 reviews)
  • 753 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Premier Superior Ocean Front Double

Premier Superior Ocean Front Double | 1 bedroom, free minibar, in-room safe, desk

Premier Superior Ocean Front Double

  • 441 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Ocean View Double

Deluxe Ocean View Double | 1 bedroom, free minibar, in-room safe, desk

Deluxe Ocean View Double

7.6 out of 10
Good
(4 reviews)
  • 388 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Royal Master Suite Hot Tub

Royal Master Suite Hot Tub | Living area | 40-inch LED TV with satellite channels, TV, iPod dock

Royal Master Suite Hot Tub

  • 1023 sq ft
  • Ocean view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Grand Royal Suite Hot Tub

Grand Royal Suite Hot Tub | 1 bedroom, free minibar, in-room safe, desk

Grand Royal Suite Hot Tub

  • 1109 sq ft
  • Ocean view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Premier Superior Ocean Front King

Premier Superior Ocean Front King | 1 bedroom, free minibar, in-room safe, desk

Premier Superior Ocean Front King

8.0 out of 10
Very good
(2 reviews)
  • 441 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Villa Deluxe Ocean Front

Villa Deluxe Ocean Front | 1 bedroom, free minibar, in-room safe, desk

Villa Deluxe Ocean Front

  • 517 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 Double Bed

View all photos for Villa Premier Plunge Pool Ocean Front

Villa Premier Plunge Pool Ocean Front | View from room

Villa Premier Plunge Pool Ocean Front

  • 527 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 Double Bed

View all photos for Grand Villa Master Suite Ocean Front

Grand Villa Master Suite Ocean Front | 1 bedroom, free minibar, in-room safe, desk

Grand Villa Master Suite Ocean Front

10.0 out of 10
Exceptional
(1 review)
  • 926 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Villa Premier PlungePool King OceanFront

Villa Premier PlungePool King OceanFront | 1 bedroom, free minibar, in-room safe, desk

Villa Premier PlungePool King OceanFront

  • 1 bedroom
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Ocean View King

Deluxe Ocean View King | 1 bedroom, free minibar, in-room safe, desk

Deluxe Ocean View King

8.4 out of 10
Very good
(173 reviews)
  • 388 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Royal Suite King Hot Tub

Royal Suite King Hot Tub | 1 bedroom, free minibar, in-room safe, desk

Royal Suite King Hot Tub

9.0 out of 10
Wonderful
(36 reviews)
  • 667 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

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About this property

Grand Park Royal Cancun - All Inclusive

Property in Zona Hotelera
Catch some rays at the beach or spend the day relaxing at Grand Park Royal Cancun - All Inclusive's full-service spa. Then enjoy a meal at one of the property's 6 restaurants. Change of towels is available on request.
Grand Park Royal Cancun - All Inclusive offers 247 air-conditioned accommodations with iPod docking stations and free minibar items. Rooms open to furnished balconies or patios. 40-inch LED televisions come with premium satellite channels. Bathrooms include showers with rainfall showerheads, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks, laptop-compatible safes, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

2 outdoor swimming pools are on site along with a hot tub. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 3 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a sauna.

The spa is open daily. Guests under 13 years old are not allowed in the spa.

Grand Park Royal Cancun - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Grand Park Royal Cancun - All Inclusive features a full-service spa, 2 outdoor swimming pools, a hot tub, and a fitness center. Dining is available at one of the property's 6 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Guests can unwind with a drink at one of the property's bars, which include 4 bars/lounges and a poolside bar. Wireless Internet access is complimentary.

Event facilities measuring 7535 square feet (700 square meters) include conference space. This all-inclusive property also offers a rooftop terrace, spa services, and a complimentary children's club. Onsite self parking and valet parking are complimentary.

Grand Park Royal Cancun - All Inclusive has designated areas for smoking.

Veranda - Overlooking the pool, this buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
Flor de Sal - Overlooking the ocean and pool, this restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy alfresco dining (weather permitting). Open daily.
Andiamo - Overlooking the garden, this restaurant specializes in Italian cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar. Open daily.
Koi - This restaurant specializes in Japanese cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.
Le Grand Prime & Lounge - This restaurant specializes in local and international cuisine and overlooks the ocean. Reservations are required. Open daily.
24-hour room service is available.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and select beverages included
24-hour room service
In-room minibar (some restrictions)
Dining availability limited at one or more venues

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Land activities

Soccer
Volleyball

Lessons/classes/games

Dancing
Water fitness

Entertainment

Onsite entertainment and activities
Onsite live performances
Theme parties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Area shuttle (surcharge)
  • Free self parking on site
  • Free valet parking on site

Food and drink

  • 4 bars/lounges
  • 6 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Andiamo
  • Flor de Sal
  • Koi
  • Le Grand Prime & Lounge
  • Veranda

Things to do

  • 2 outdoor pools
  • Free children's club
  • Full-service spa
  • Gym
  • Hot tub
  • Shopping

Family friendly

  • 2 outdoor pools
  • Children's games
  • Children's toys
  • Free children's club
  • Grocery/convenience store
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 6 meeting rooms
  • 7,535 square feet of conference space

Outdoors

  • Beach loungers
  • Beach towels
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Full-service spa

  • 3 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Outdoor treatment areas
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (51 inch wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk (43 inches high)

More

  • 4 buildings
  • Ballroom
  • Banquet hall
  • Designated smoking areas
  • No plastic water bottles
  • Reusable cups
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 40-inch LED TV with premium cable/satellite channels
  • iPod dock

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Desk
  • Eco-friendly toiletries
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
This property enforces a strict dress code in the restaurants.
All guests, including children, are required to present a valid government-issued ID card at check-in. Accompanying minors need to show a birth certificate or school ID with a photo.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MXN 79.20 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property uses wind energy
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only registered guests are allowed in the guestrooms
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Guests under 13 years old are not allowed in the spa

Property is also known as

Cancun Grand Park Royal
Cancun Grand Park Royal Caribe
Grand Park Royal Cancun Caribe
Grand Park Royal Caribe All Inclusive
Grand Park Royal Cancun Caribe All Inclusive Hotel
Grand Park Royal Caribe All Inclusive Hotel
Grand Park Royal Cancun Caribe All Inclusive
Grand Park Royal Caribe
Grand Park Royal Luxury Resort All Inclusive
Grand Park Royal Luxury Cancun All Inclusive
Grand Park Royal Luxury All Inclusive
Park Royal Resort Inclusive
Park Royal Cancun Inclusive
Grand Park Royal Luxury Resort Cancun All Inclusive
Hotel Grand Park Royal Luxury Resort Cancun - All Inclusive
Grand Park Royal Luxury Resort Cancun All Inclusive
Grand Park Royal Luxury Resort All Inclusive
Grand Park Royal Luxury Cancun All Inclusive
Grand Park Royal Luxury Resort Cancun - All Inclusive Cancun
Grand Park Royal Luxury All Inclusive
Grand Park Royal Cancun Caribe All Inclusive
Park Royal Cancun Inclusive
Grand Park Royal Luxury Cancun All Inclusive
Grand Park Royal Cancun Caribe All Inclusive
Grand Park Royal Cancun - All Inclusive Cancun
Grand Park Royal Luxury Resort Cancun - All Inclusive Cancun
Grand Park Royal Cancun Caribe All Inclusive
Grand Park Royal Luxury Resort All Inclusive
Grand Park Royal Luxury All Inclusive
Grand Park Royal Luxury Resort Cancun All Inclusive
Grand Park Royal Cancun - All Inclusive All-inclusive property

Grand Park Royal Cancun - All Inclusive Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 1202 out of 2328 reviews
Rating 8 - Good. 600 out of 2328 reviews
Rating 6 - Okay. 280 out of 2328 reviews
Rating 4 - Poor. 123 out of 2328 reviews
Rating 2 - Terrible. 123 out of 2328 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Paula Andrea

Stayed 5 nights in Jul 2025

6/10 Okay

Huan

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Great location but need major upgrade or at least standard check. We opt for upgrade and willing to pay extra but the service nor the room isn’t that of a vip treatment! There are issue with our Villa cleanliness and another Villa with broken hvac unit throughout the first night
Stayed 2 nights in Jul 2025

8/10 Good

Willian Borges

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed although some stuff weren’t as good as we thought it would be like for example, the food some days were good some days we’re not but they didn’t change the experience that we had. I totally recommend it’s safe. It’s beautiful. It’s awesome and has everything included, which is really good
Stayed 7 nights in Jul 2025

8/10 Good

Dailan C

Stayed 5 nights in Jul 2025

8/10 Good

Erica Lyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food options were OK. The Italian was the best portions and had a small buffet with it. The Japanese was very small portions so much so, we went to buffet later in the night. You had to make reservations for the hibachi part, we tried but could never get one. The staff at the restaurants most were all amazing.
Stayed 7 nights in Jul 2025

10/10 Excellent

Danny Junior

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The experience at Grand Park Royal luxury resort was nothing short of fantastic . We originally booked the swim up suite but decided to take advantage of our free upgrade to the Premium Suite which was breathtaking . Our butler Jessica did an amazing job. Damian the bartender at the rooftop lounge is fantastic as well as Christian at the Lobby bar . The food was great however I feel like the room service options could’ve been a little better . Highly recommend the breakfast at the buffet . French Toast was so good , bacon crispy and the green juice OMG .Amazing . They also serve hot dogs , burgers, pizza , wings etc daily at the pool grill . Burgers were kind of on the Mondo Burger size aka HUGE but if that’s your thing you will like it .
Stayed 5 nights in Jul 2025

8/10 Good

Hamza

Liked: Cleanliness, staff & service, property conditions & facilities
Loved the pools and the staff! Cielo and Roberto were amazing! Food
Stayed 3 nights in Jul 2025

10/10 Excellent

JUANA

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great food options at the buffet, Italian restaurant not it. The Mexican restaurant was mid. Great service overall
Stayed 6 nights in Jul 2025

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the location.
Stayed 5 nights in Jul 2025

4/10 Poor

KENICHI

Traveled with family
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

6/10 Okay

Andrew

Stayed 7 nights in Jul 2025

6/10 Okay

Griselda

Traveled with family
The service and the room was good, the food was okay but from my room you could hear all the hallway noise and next door rooms too! The checkin was quick but from there they send you off to someone else to give you hotel information and then tries to get you to sign up for a sales meeting if 90 minutes for discounted adventure tickets. The meeting starts off with a breakfast conversation where they try to get to know your vacation habits and get you to open up and start feeling comfortable. The meeting is not 60 minutes, it’s more like 3-4 hours!! As they start telling you little by little and then start talking about pricing 3 hours later. There is no official pricing brochure only a sales shark giving you different numbers and deals every time there is an excuse! Luckily I didn’t didn’t sign up but my mother was very close. After reading the reviews I am very glad I pulled my mother out of the meeting as she was being brainwashed/ scammed. Do not accept the meeting, they will promise giveaways, big discounts and make it sound so easy but your better off paying a bit more than attending the sales meeting.
Stayed 1 night in Jul 2025

10/10 Excellent

Riddhi Rajesh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

10/10 Excellent

Robert

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was much better than others I've been too in the area. Staff was very friendly and respectful. The food was mostly good but the amount of options was disappointing compared to others.
Stayed 7 nights in Jun 2025

10/10 Excellent

Matthew

Stayed 4 nights in Jul 2025

8/10 Good

Diana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jul 2025

2/10 Terrible

Richard

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Brought up several concerns to the staff, they listened, but nothing was ever followed thru. Had no hot water 3-4 nights.
Stayed 4 nights in Jul 2025

10/10 Excellent

Ulises

Stayed 3 nights in Jul 2025

10/10 Excellent

Ethan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jul 2025

8/10 Good

Sonia

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check-In Quick process (about 15 min) in a spacious lobby with seating. No welcome drink offered. We inquired about reserving a Bali bed ($400 p/d), and that it would be best to upgrade to The Royal for $500 extra for our full stay. Isaias was polite, but our room keys didn’t work, so we had to return to the front desk. Membership Sales Avoid the timeshare tour! They promise 90 minutes, but we were stuck for nearly 2.5 hours and passed through 7 different people. After repeatedly saying no, we had to walk out. Pushy and unprofessional—do yourself a favor and skip it. Butler Service Jessica was amazing! Although we weren’t contacted on time, once we met her, she provided 5-star service—great communication via WhatsApp, handled all our dinner reservations, and reserved our Bali bed daily. She truly elevated our experience. Restaurants • La Veranda: Great buffet, Fermin on the grill was fantastic. • Flor de Sal: Friendly staff, but food took 30+ mins. Great cappuccinos. • Koi: Fun hibachi experience, food was okay but not hot. • Café Solé: Great spot for ice cream, pastries, and light bites. Adult Pool Bar Belmai, Fanny, and Santiago gave us exceptional service by the premier pool. Very attentive and friendly! Beach Seaweed was heavy in July—beach closed 4 out of 5 days. Luckily, the water cleared on our last day and we enjoyed it with a Bali bed. Check-Out Seamless! Jessica arranged luggage pick-up and our taxi. We relaxed at La Veranda and Cassis Bar until departure.
Stayed 5 nights in Jul 2025

10/10 Excellent

Shunda

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely Amazing Stay at Grand Park Royal Cancun! From the moment we arrived at Grand Park Royal Cancun, we were blown away by the beauty of the resort and the warmth of the staff. Check-in was smooth and welcoming, with everyone going out of their way to make us feel comfortable and special. The room was spotless, modern, and had an absolutely breathtaking ocean view. Waking up to the sound of the waves and watching the sunrise from our balcony was unforgettable. The food was good. My Butler Yajahira treated me like a queen. she was truly the best. Every meal felt like a treat, and the staff made sure we always had what we needed. The pools were clean and well-maintained, with plenty of loungers and great service at the swim-up bar. The beach area was just as perfect—powdery white sand and crystal-clear water. We also loved the nightly entertainment and activities throughout the day. What truly made the experience exceptional was the service. Every staff member we encountered was friendly, professional, and genuinely caring. They went above and beyond to ensure we were happy at every turn. We will absolutely be returning and highly recommend Grand Park Royal to anyone looking for a luxurious and relaxing vacation in Cancun. Thank you for an unforgettable stay!
Stayed 3 nights in Jul 2025

8/10 Good

Donna Trinidad

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The property and amenities are superb! Just need more improvement on your concierge services. Few times my requests were not met.
Stayed 4 nights in Jul 2025

2/10 Terrible

Maria

I stayed at Grand Park Royal Cancún, and while the hotel itself seems nice, I had a terrible and misleading experience with Royal Holiday, whose sales team operates inside the hotel with the full support of management. I was sold a “trial vacation package” by [insert names of salespeople, Samara and Alfonso under the promise that I could “try the membership benefits” before committing to a full contract. They made it sound exclusive and risk-free, claiming I’d receive access to discounted luxury resorts, booking flexibility, special deals, and member-only privileges. ➡️ All of that was false. The “trial” included zero real benefits — no discounted rates, no better booking options, and no added value at all. Then, when you actually try to book a trip using the trial, you find out that: • You still have to pay separately for the all-inclusive plan, which adds hundreds of dollars per stay, • And the final price ends up being the same or even more than booking directly on Expedia or any public travel site, often at better-rated hotels. They rush you through the presentation, use high-pressure tactics, and don’t give you clear written terms. The staff wear hotel uniforms and work from offices inside the resort — so this isn’t just on Royal Holiday. The Grand Park Royal Cancún is enabling these shady practices on their property. This is not a legitimate “trial.” It’s a trap to get money from unsuspecting tourists who think they’re getting a deal. Avoid the sales team
Stayed 7 nights in Jul 2025

8/10 Good

Heather

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel is nice. Dinner isn’t served until 7 so plan accordingly.property is clean. There are amenities that children are not allowed, including a restaurant. So you are more limited if traveling with children. There isn’t a lot to do other than sit at the pool or beach on the property. Have stayed at hotels that have more interaction at the pool which was nice. They didn’t have a lot of interaction for adults. More games for kids. Overall nice hotel.
Stayed 6 nights in Apr 2025

10/10 Excellent

Brittne

Stayed 4 nights in Jul 2025