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Grand Royal Lagoon

3.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Grand Royal Lagoon

Outdoor pool
View from property
Outdoor pool
Standard Room, Pool View ( subject to availability) | In-room safe, desk, blackout drapes, iron/ironing board
Outdoor dining

Reviews

7.0 out of 10

Good

Popular amenities

  • Room service
  • Housekeeping
  • 24/7 front desk
  • Air conditioning
  • Parking included

Explore the area

Map
Calle Quetzal No 8-a, Cancun, QROO, 77500
  • Cancun Golf Club at Pok Ta Pok
    12 min walk
  • Plaza Caracol Mall
    13 min walk
  • UltraMar Ferry Terminal
    18 min walk
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    25 min drive

Room options

View all photos for Standard Room, Pool View ( subject to availability)

Standard Room, Pool View ( subject to availability) | In-room safe, desk, blackout drapes, iron/ironing board

Standard Room, Pool View ( subject to availability)

  • City view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

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About this property

Grand Royal Lagoon

3-star hotel in Zona Hotelera
This hotel features a marina, an outdoor pool, and a restaurant. Free WiFi in public areas and free self parking are also provided. Additionally, concierge services, a 24-hour front desk, and limo/town car service are onsite.
Grand Royal Lagoon offers 34 accommodations, which are accessible via exterior corridors and feature safes and irons/ironing boards. Flat-screen televisions come with cable channels. Bathrooms include showers and complimentary toiletries. Refrigerators and hair dryers can be requested. Cribs/infant beds (complimentary) are also available. A nightly turndown service is provided and housekeeping is offered daily.
Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

The hotel offers a restaurant. Wired and wireless Internet access is complimentary. Grand Royal Lagoon features a marina and an outdoor pool. For a surcharge, the property provides a roundtrip airport shuttle and an area shuttle. This business-friendly hotel also offers a terrace, multilingual staff, and tour/ticket assistance. Concierge services and limo/town car service can be provided. Onsite self parking is complimentary.

Grand Royal Lagoon has designated areas for smoking.

Grand Royal Lagoon has a restaurant on site.
Room service is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Roundtrip airport shuttle (surcharge)
  • Area shuttle (surcharge)
  • Limo/town car service
  • Free extended parking on site

Food and drink

  • A restaurant

Things to do

  • Outdoor pool
  • Personal motorized watercraft
  • TV in common areas

Family friendly

  • Babysitting (surcharge)
  • Free crib
  • Outdoor pool
  • Refrigerator on request

Conveniences

  • 24-hour front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service

Outdoors

  • Garden
  • Marina
  • On a lake
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only

More

  • 3 floors
  • 4 buildings
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Free crib

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Refrigerator on request
  • Room service

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 6:00 PM
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: MXN 450
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Children up to the age of 11 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Late check-out fee: MXN 450 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
Local laws may restrict unmarried guests from sharing rooms; guests are responsible for providing proof of marriage, if requested by the property
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Property is also known as

Grand Royal Lagoon
Grand Royal Lagoon Cancun
Grand Royal Lagoon Hotel
Royal Lagoon
Grand Royal Lagoon Hotel Cancun
Grand Royal Lagoon Hotel
Grand Royal Lagoon Cancun
Grand Royal Lagoon Hotel Cancun

Grand Royal Lagoon Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 174 out of 848 reviews" "
Rating 8 - Good. 279 out of 848 reviews" "
Rating 6 - Okay. 212 out of 848 reviews" "
Rating 4 - Poor. 104 out of 848 reviews" "
Rating 2 - Terrible. 79 out of 848 reviews" "

7.6/10

Cleanliness

7.2/10

Staff & service

7.0/10

Amenities

6.6/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

2/10 Terrible

shantal

Disliked: Cleanliness, staff & service, property conditions & facilities
Minutes after checking in , there was a power outage, and everyone else had electricity , there was no WiFi in the rooms , they didn't want to give a refund and nobody wanted to talk ,they said there was the manager , they also charged me $40 for sanitation , after already paying so much for a dirty nasty, uncomfortable room
Stayed 8 nights in Jun 2024

4/10 Poor

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Necesitan invertirle dinero.
En las imagenes se ve un hotel que nunca veras en vivo. La puerta del baño no servia la chapa, colchones viejos, la ventana no tenia tampoco buen cierre, no tienen guarda equipaje. El cuarto olia a cigarro y estaba empapado el piso. Se que es económico, pero hay del mismo precio con mejor cuidado de la limpieza y de sus instalaciones. Buena ubicacion cerca de todo. Lo positivo es que el aire acondicionado era funcional y silencioso.
Stayed 2 nights in Jun 2024

2/10 Terrible

howard

Traveled with family and small children, Traveled with group, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
On the first day There was no light and no running water, when I ask the manger what’s wrong they said that Mexico electric company is the problem ,and light will come back in two days time. There’s no internet in the rooms however you can get internet in the middle of the property but you have to be careful of crocodile. Then I rent an apartment down the street and it has electricity so I ask for a refund and they did not give it to me.
Stayed 8 nights in Jun 2024

4/10 Poor

Sanjida

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Lack of in-hotel facilities, cleanliness issues and lack of hotel staffs.
Stayed 7 nights in Apr 2024

8/10 Good

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First we were suprise not having any balconey, never thought I had to ask for this in hotel. But there were a little cute spot outside to hangout, it was just perfect. For the price it was really good, calm and clean. It's not a 5 stars, but we didn't pay for that neither!
Stayed 3 nights in Mar 2024

10/10 Excellent

Marcos

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2024

8/10 Good

Tyler

Stayed 1 night in Mar 2024

10/10 Excellent

Davis

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet, clean and comfortable
Stayed 1 night in Feb 2024

8/10 Good

adolfo

Traveled with family
Stayed 2 nights in Feb 2024

6/10 Okay

Pedro

Traveled with family
Good location. It´s Ok for the pice
Stayed 1 night in Jan 2024

8/10 Good

Larissa, Calgary

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a good hotel for the price.
Stayed 10 nights in Jan 2024

8/10 Good

Michelle Ann Del

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Expedia had pictures of a room that doesn’t exist at this small hotel. Unfortunately, I booked the room that doesn’t exist. Hotel staffer Francisco was very helpful. The next day he was able to offer a room, while not the room I had booked, the room offered was a good alternative for us. This is a very basic hotel. If you want frills, go somewhere else. Cable TV is Spanish language only. Our stay was very pleasant. Location is close to shopping and restaurants. We will stay here again.
Stayed 8 nights in Jan 2024

4/10 Poor

Abram

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jan 2024

2/10 Terrible

Jorge A

Traveled with family
Disliked: Property conditions & facilities, room comfort
Terrible
Solamente diré que es el peor lugar en Cancún en donde me he hospedado.
Stayed 1 night in Dec 2023

8/10 Good

Asela

Liked: Cleanliness, staff & service
Everything was good, excellent services!!

2/10 Terrible

Manuel

Stayed 9 nights in Oct 2023

8/10 Good

Mohamed, Alexandria

Liked: Cleanliness, staff & service, property conditions & facilities
i liked it
Stayed 6 nights in Sep 2023

8/10 Good

Adrian

Business traveler
Liked: Cleanliness, staff & service, amenities
Bien ubicada, cerca de la zona Hotelera
Stayed 3 nights in Sep 2023

4/10 Poor

G-Mo

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 5 nights in Aug 2023

6/10 Okay

David

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Cheap so want expecting wonders just the things that it says in the description or wifi in room... None. Refrigerator... None. Staff was good and the shower was probably the best we'd found down here unlimited hot water and pressure that forces you to be careful! Beds were very hard and you'll toss and turn often. Great location quiet but close to everything
Stayed 6 nights in Aug 2023

10/10 Excellent

ARTURO

Stayed 3 nights in Jul 2023

10/10 Excellent

Dongqing

Stayed 5 nights in Jul 2023

6/10 Okay

Graciela

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 4 nights in May 2023

2/10 Terrible

CURTIS WAYNE

Disliked: Staff & service
The desk clerk wouldn't call for a confirmation of my shuttle and they left me.
Stayed 5 nights in Jun 2023

10/10 Excellent

javier

Stayed 4 nights in May 2023