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The Sens Cancun By Oasis

4.0 star property

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Photo gallery for The Sens Cancun By Oasis

Aerial view
Creator video - submitted by Jazzy la travel mama
Minibar, blackout drapes, iron/ironing board, free WiFi
Children's play area - outdoor
9 bars/lounges, beach bar

Reviews

7.4 out of 10
Good

Popular amenities

  • Pool
  • All inclusive
  • Spa
  • Parking included
  • Free WiFi
$426
includes taxes & fees
Jan 7 - Jan 8

Explore the area

View in a map
Boulevard Kukulcan Km. 4.5, Boulevard Zona Hotelera Km 4.5, Cancun, QROO, 77500
  • Place, Kukulcan Plaza Shopping Mall
    ‪1 min walk‬
  • Place, Hotel Zone Beaches
    ‪3 min walk‬
  • Place, La Isla Shopping Mall
    ‪11 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪25 min drive‬

Room options

View all photos for Sens Standard Limited View

Minibar, blackout drapes, iron/ironing board, free WiFi

Sens Standard Limited View

8.8 out of 10
Excellent
(8 reviews)
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Sens Master Suite

Minibar, blackout drapes, iron/ironing board, free WiFi

Sens Master Suite

  • 1 bedroom
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Sens Junior Suite

Minibar, blackout drapes, iron/ironing board, free WiFi

Sens Junior Suite

  • 1 bedroom
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Sens Superior

View from room

Sens Superior

8.4 out of 10
Very good
(5 reviews)
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Sian Kaan Master Suite

Minibar, blackout drapes, iron/ironing board, free WiFi

Sian Kaan Master Suite

  • Sleeps 2

View all photos for Sian Kaan Junior Suite

Minibar, blackout drapes, iron/ironing board, free WiFi

Sian Kaan Junior Suite

  • Sleeps 2

View all photos for Sens Superior Room

Minibar, blackout drapes, iron/ironing board, free WiFi

Sens Superior Room

  • Sleeps 3

View all photos for Sens Standard Room With Limited View

Minibar, blackout drapes, iron/ironing board, free WiFi

Sens Standard Room With Limited View

  • Sleeps 3

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About this property

The Sens Cancun By Oasis

4-star hotel in Zona Hotelera
At The Sens Cancun By Oasis, hit the beach, dine onsite at The White Box, or enjoy a drink at one of the hotel's 9 bars/lounges.
The Sens Cancun By Oasis offers 373 air-conditioned accommodations with minibars and complimentary bottled water. Flat-screen televisions come with cable channels.

Bathrooms include showers with rainfall showerheads, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services.
The Sens Cancun By Oasis is an all-inclusive hotel. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

The Sens Cancun By Oasis features an outdoor pool and a fitness center. Dining is available at one of the hotel's 11 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Guests can unwind with a drink at one of the hotel's bars, which include 9 bars/lounges and a beach bar. Guests can enjoy a complimentary breakfast each morning. Public areas are equipped with complimentary wireless Internet access.

Event facilities measuring 3929 square feet (365 square meters) include conference space. This all-inclusive hotel also offers spa services, a terrace, and a complimentary children's club. Complimentary self parking is available on site.

The Sens Cancun By Oasis has designated areas for smoking.

A complimentary buffet breakfast is served each morning between 6:30 AM and 11:00 AM.
The White Box - This restaurant specializes in Mediterranean cuisine.
Sakura Peru Japanese - This restaurant specializes in Japanese cuisine. Open daily.
Careyes - Mexican French - This fine-dining restaurant specializes in Mexican cuisine. Open daily.
Alma - This restaurant specializes in Mexican cuisine. Open daily.
Makitako - This restaurant specializes in Japanese cuisine. Open daily.

All inclusive details

This hotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Land activities

Kids club

Entertainment

Onsite entertainment and activities

Awards and affiliations

This property is affiliated with the International LGBTQ+ Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex, and asexual (LGBTQ+) guests.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Limited onsite self parking

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 11:00 AM
  • 11 restaurants
  • 9 bars/lounges
  • A beach bar
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Alma
  • Careyes - Mexican French
  • Makitako
  • Sakura Peru Japanese
  • The White Box

Things to do

  • Beach club
  • Free children's club
  • Gym
  • Outdoor pool
  • Volleyball

Family friendly

  • Babysitting (surcharge)
  • Children's games
  • Free children's club
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • 3,929 square feet of conference space
  • Meeting room

Outdoors

  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • Spa services

Accessibility

  • Elevator
  • Tile flooring in public areas

More

  • Banquet hall
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Spring Break deposit: USD 30.0 per stay for guests under 25 years old staying between 01 March - 30 April
  • A tax is imposed by the city: USD 4.58 per accommodation, per night
  • Resort fee: USD 8 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit

We should mention

Only registered guests are allowed in the guestrooms
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

The Sens Cancun By Oasis Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 228 out of 601 reviews
Rating 8 - Good. 138 out of 601 reviews
Rating 6 - Okay. 106 out of 601 reviews
Rating 4 - Poor. 57 out of 601 reviews
Rating 2 - Terrible. 72 out of 601 reviews

7.8/10

Cleanliness

7.8/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Tatyana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s our 2nd vacation We had a wonderful time at this all-inclusive resort. The food was delicious so many options to choose form and the staff very friendly all the time, they really make you feel welcome.They went out of their way to help me celebrate my birthday! The staff were all very nice, welcoming, and attentive, which made the experience even more enjoyable. I also want to thanks the concierge Kayla, she very wonderful and very friendly was hospitable and made me feel special every day I was there I will definitely be back I would definitely recommend this resort to anyone looking for a relaxing vacation .❤️
Stayed 7 nights in Sep 2025

10/10 Excellent

Robert

Stayed 1 night in Sep 2025

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good services
Stayed 4 nights in Aug 2025

10/10 Excellent

Tatyana

Stayed 9 nights in May 2025

8/10 Good

Silvia H

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Los restaurantes Los Careyes, Cocoa, and White Box, and Akeru were excellent. Buffets were good. Really enjoyed the shows. We wished pools were open longer hours and available the last days we were there they were closed due to cleaning/maintenance.
Stayed 6 nights in Aug 2025

8/10 Good

Margarita

Liked: Cleanliness, staff & service, property conditions & facilities
I had an issue when booking through 3rd party I email the resort and they helped me right away very accommodating. The pools my children loved .
Stayed 6 nights in Aug 2025

10/10 Excellent

Everol

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jul 2025

10/10 Excellent

Walberth

Liked: Cleanliness, staff & service, property conditions & facilities
👍
Stayed 6 nights in Aug 2025

10/10 Excellent

Magda Lima

Liked: Cleanliness, staff & service, property conditions & facilities
Very good
Stayed 6 nights in Aug 2025

2/10 Terrible

Walaa

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
What a terrible place to stay at. Staff and managers especially where useless, rude and did not help with any issues. Dirty towels. Wet floor. Long line ups for food and drinks. Even if restaurants are empty but you don’t book on your app. The night before you don’t get to eat dinner. The most pathetic system
Stayed 6 nights in Aug 2025

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2025

4/10 Poor

Adela

Location isn’t accurate in Expedia
Stayed 6 nights in Jul 2025

8/10 Good

YASSINE

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have enjoyed the trees and the green areas as well as the entrance of the hotel. The pool is excellent. Would like to see more music and some nice sitting areas around the pool.
Stayed 5 nights in Jul 2025

8/10 Good

Phong

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2025

10/10 Excellent

Krista

Stayed 7 nights in Aug 2025

8/10 Good

lluvia

Stayed 2 nights in Jul 2025

8/10 Good

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jun 2025

10/10 Excellent

ARACELI, Los Angeles

Liked: Cleanliness, staff & service, property conditions & facilities
The only thing I would complain about is that a lot of the food was not hot/warm enough at the buffet.
Stayed 4 nights in Jul 2025

2/10 Terrible

Christina

Traveled with group, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Despite booking an upgraded room (Jr suite) at The Sens Cancun by Oasis, the hotel failed to deliver multiple key services and amenities as advertised. This includes: * A broken hot tub that was never repaired ( we did speak to guest service and advise of this)  * A broken shower ( advised guest services)  * A room without a balcony, contrary to what was promised and paid for * No room cleaning or towel service over 6 nights  * No restocking of the minibar, no water, snacks, or basics ( unable to even get water or coffee until after 7:30 am daily) * Inaccessibility to the restaurants and resort facilities despite advertised availability * Frequent broken elevators, filthy public restrooms, closed pools *misleading or conflicting staff communication ( one person in our party was told to book beds at 8am, I was told 7am only to get down at 7 and they tell us sorry we sold out at 6am. * The adult swim up bars were flooded with kids. We actually never used those pools. While the adult pool upstairs was vacant we could use those however the times of service were limited and served warm beer when opened. As well as it was secluded and no view of the ocean. These issues were not isolated incidents—they were systemic and persistent throughout the entire stay and severely impacted the quality and value of the trip. I would never stay here again or recommend. Once we checked in they no longer cared about anything as they already were paid in full.
Stayed 6 nights in Jul 2025

2/10 Terrible

Mitchell

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked 6 rooms for 6 nights and walked away with 6 days of regret. One of the rooms was the Master Suite, chosen specifically for the jetted tub on the balcony — only to find out it had no hot water, making it completely unusable. Strike one. Another major reason we booked this hotel was the advertised room service. But upon check-in, we were told it didn’t exist. That’s not just disappointing — it’s flat-out false advertising. Things got worse. The dinner hall had roaches visibly running around. Coffee and bottled water weren’t available until well after 7:30am, even though the coffee shop was listed to open earlier. The swim-up bar was overrun by kids, which made the “relaxing resort” experience feel more like a poolside daycare. To top it off, the staff — from bartenders to front desk — were consistently unfriendly and unhelpful. Everything shut down by around 9 p.m., and there wasn’t even a vending machine to grab a snack. Before booking, we were told this hotel was great for large groups — we were a group of 15 — but not once were we accommodated for anything: no help booking dinners, shows, or even basic coordination. Bottom line? We wouldn’t stay here again, and we definitely don’t recommend it.
Stayed 6 nights in Jul 2025

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
Food is ok. Beds are comfortable giid internet service.
Stayed 3 nights in Aug 2025

8/10 Good

mayra teresa torrealba

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a room for four people, but the beds were too small; they only had double beds, not queen size. They provided only three towels for four guests, and room service was consistently late in the afternoon.
Stayed 7 nights in Jul 2025

2/10 Terrible

Jose

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Really ghetto, really dirty , everything was so spaced out. Had to go far to watch a show. Stores closed. No stroller convinced
Stayed 1 night in Jul 2025

4/10 Poor

Willow

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked the Master Suite for the space and the jetted tub on the balcony — only to find there was no hot water to the tub, which made it completely unusable. Another key reason we chose this hotel was because it advertised room service. However, when we checked in, we were told it was not offered at all. That was incredibly disappointing and misleading. The dinner hall had roaches running around — absolutely unacceptable. Basic amenities like coffee and bottled water weren’t available until well after 7:30am each day, even though the coffee shop was listed to open earlier. The swim-up bar was constantly overrun by children, making it feel more like a daycare than a relaxing resort. On top of all that, the staff — from bartenders to front desk — were consistently unfriendly and unhelpful. I would not stay here again, and I definitely would not recommend it to anyone.
Stayed 6 nights in Jul 2025

10/10 Excellent

Adisa, St. Louis

Traveled with family
Liked: Property conditions & facilities
This was our second time staying at this resort and we enjoyed every second of it!! Upon arrival we had a VIP check in, fast and prompt. We arrived early and although the check in was not until 3 pm, we were able to use all amenities right away. Excellent room service, our room was cleaned every day, and mini bar refilled with water, sodas and beer. Food was great, wide variety of meals, fresh and delicious ! Many restaurants to choose from, offering delicious specialties, our favorite was the White Box. Open buffet all day provided great options for adults and kids. The coffee place was exceptional!!! Fast and polite staff. Entertainment was ok, but the highlight was that resort offers free supervised and very safe kids club, which was priceless, so my husband and I were able to enjoy lunch alone, and relax at adults only pool sections. Pools are great, few to choose from, amazing views from every corner! The only downside is that the beach does not have enough lounges and chairs. I wasn’t impressed by the beach because of the seaweeds, but thats typical for Cancun at this time. Overall, we had a great stay and would love to return again!
Stayed 9 nights in Jul 2025