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The Sens Cancun By Oasis

4.0 star property

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Photo gallery for The Sens Cancun By Oasis

Aerial view
9 bars/lounges, beach bar
1 bedroom, minibar, blackout drapes, iron/ironing board
Children's play area - outdoor
1 bedroom, minibar, blackout drapes, iron/ironing board

Reviews

7.4 out of 10
Good

Popular amenities

  • Pool
  • Bar
  • All inclusive
  • Breakfast included
  • Housekeeping
  • Spa
$298
includes taxes & fees
Oct 17 - Oct 18

Explore the area

View in a map
Boulevard Kukulcan Km. 4.5, Boulevard Zona Hotelera Km 4.5, Cancun, QROO, 77500
  • Place, Kukulcan Plaza Shopping Mall
    ‪1 min walk‬
  • Place, Cancun Interactive Aquarium
    ‪10 min walk‬
  • Place, La Isla Shopping Mall
    ‪11 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪23 min drive‬

Room options

View all photos for Sens Standard Limited View

1 bedroom, minibar, blackout drapes, iron/ironing board

Sens Standard Limited View

9.4 out of 10
Exceptional
(3 reviews)
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Sens Master Suite

1 bedroom, minibar, blackout drapes, iron/ironing board

Sens Master Suite

  • 1 bedroom
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Sens Junior Suite

1 bedroom, minibar, blackout drapes, iron/ironing board

Sens Junior Suite

  • 1 bedroom
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Sens Superior

View from room

Sens Superior

8.4 out of 10
Very good
(5 reviews)
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

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  • All inclusive
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About this property

The Sens Cancun By Oasis

4-star hotel in Zona Hotelera
At The Sens Cancun By Oasis, hit the beach, dine onsite at The White Box, or enjoy a drink at one of the hotel's 9 bars/lounges.
The Sens Cancun By Oasis offers 373 air-conditioned accommodations with minibars and complimentary bottled water. Flat-screen televisions come with cable channels.

Bathrooms include showers with rainfall showerheads, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services.
The Sens Cancun By Oasis is an all-inclusive hotel. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

The Sens Cancun By Oasis features an outdoor pool and a fitness center. Dining is available at one of the hotel's 11 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Guests can unwind with a drink at one of the hotel's bars, which include 9 bars/lounges and a beach bar. Guests can enjoy a complimentary breakfast each morning. Public areas are equipped with complimentary wireless Internet access.

Event facilities measuring 3929 square feet (365 square meters) include conference space. This all-inclusive hotel also offers spa services, a terrace, and a complimentary children's club. Complimentary self parking is available on site.

The Sens Cancun By Oasis has designated areas for smoking.

A complimentary buffet breakfast is served each morning between 6:30 AM and 11:00 AM.
The White Box - This restaurant specializes in Mediterranean cuisine.
Sakura Peru Japanese - This restaurant specializes in Japanese cuisine. Open daily.
Careyes - Mexican French - This fine-dining restaurant specializes in Mexican cuisine. Open daily.
Alma - This restaurant specializes in Mexican cuisine. Open daily.
Makitako - This restaurant specializes in Japanese cuisine. Open daily.

All inclusive details

This hotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Land activities

Kids club

Entertainment

Onsite entertainment and activities

Awards and affiliations

This property is affiliated with the International LGBTQ+ Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex, and asexual (LGBTQ+) guests.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 11:00 AM
  • 11 restaurants
  • 9 bars/lounges
  • A beach bar
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Alma
  • Careyes - Mexican French
  • Makitako
  • Sakura Peru Japanese
  • The White Box

Things to do

  • Beach club
  • Free children's club
  • Gym
  • Outdoor pool
  • Volleyball

Family friendly

  • Babysitting (surcharge)
  • Children's games
  • Free children's club
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • 3,929 square feet of conference space
  • Meeting room

Outdoors

  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • Spa services

Accessibility

  • Elevator
  • Tile flooring in public areas

More

  • Banquet hall
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Spring Break deposit: USD 30.0 per stay for guests under 25 years old staying between 01 March - 30 April
  • A tax is imposed by the city: USD 4.30 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit

We should mention

Only registered guests are allowed in the guestrooms
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

The Sens Cancun By Oasis Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 212 out of 560 reviews
Rating 8 - Good. 127 out of 560 reviews
Rating 6 - Okay. 98 out of 560 reviews
Rating 4 - Poor. 54 out of 560 reviews
Rating 2 - Terrible. 69 out of 560 reviews

7.8/10

Cleanliness

7.8/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

2/10 Terrible

James

Business traveler, Traveled with family
Disliked: Cleanliness, amenities
This hotel is completely different than what is told you have included!!! This all-inclusive hotel that does not have room service nor have any food options after 1030pm! They have some garbage late night food which is the same everyday!! Burgers,hot dogs nachos or fries!! None of the food is edible. There only 1 of 2 bars open after 9pm on the entire property. The beds were completely horrible and felt like sleeping on a rock. I asked for them to change my mattress yet they never did (2nd day of vacation) I also complained multiple times about this and yet nothing done just pushed aside. The service on site was terrible not only the restaurants and the buffet . Every bar and restaurant was understaffed and took forever to get drinks and order any food togo. The gift shops closed very early no vending machines or anything beside going offsite for food or basic drinks . The Wi-Fi only really worked when you were close to the lobby. There’s many other problems I had with this property and no compensation for any issues on an expensive hotel.
Stayed 5 nights in Jul 2025

4/10 Poor

Dana

Stayed 7 nights in Jun 2025

8/10 Good

AARON

Liked: Cleanliness
Stayed 7 nights in Jun 2025

10/10 Excellent

Lisset

Liked: Cleanliness, amenities
Good
Stayed 1 night in Jun 2025

2/10 Terrible

Shannon

Property disgusting! Filthy and
Stayed 7 nights in Jun 2025

8/10 Good

Edy E

Stayed 3 nights in Jun 2025

8/10 Good

Adela

Liked: Staff & service
The staff was
Stayed 4 nights in Jun 2025

2/10 Terrible

Basia

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Checkin was insane. The hotel was overbooked. The ceiling in the lobby was leaking and they were doing construction in the hotel and it was very loud. My toilet didn’t work meaning didn’t flush since I checked in for my daughter’s birthday. Me and my daughter had to catch the elevator to the lobby each time we had to use the bathroom front he 6th floor. Front desk were very nice overall
Stayed 3 nights in Jun 2025

8/10 Good

Fabiola

Traveled with family
Liked: Cleanliness, amenities
The resort was nice. The rooms were not updated and the pool really needs to be retiled. It’s not accesible for people with disabilities or older people as there are tons of steps and stairs that aren’t too noticeable sometimes and they have very slippery types of flooring. They aren’t very welcoming upon reception, but other staff are really nice. Time share people are setup right in front of elevators so they can stalk you every time you go to your room. The resort also needs more and bigger elevators. However, the food at the restaurants are amazing! We ate dinner at Cocoa twice! You use the app to make dinner reservations, but many restaurants are also open for breakfast and lunch and you don’t need a reservation then. I love how you have many options because of the attached sister hotel next door. The shows at night were wonderful as well. The Mexico show was beautiful as well as the Afro acrobats and fire show. Being that it’s sargassum season, it was nice to have that clean beach area that was shallow with minimum waves. The resort is also next to the Xcaret Ferry so we were able to walk there and catch the ferry to spend a day in Isla Mujeres and then walk back. There is pharmacy, a store, and a taco place right across which was handy. The public transportation bus stop is nearby as well which helped us visit other beaches in Cancun one day as well. The resort also has a great coffee shop includedIt was a great resort catering to families. Not a crazy party resort.
Stayed 5 nights in Jun 2025

6/10 Okay

David

Traveled with family
Liked: Cleanliness, amenities
Pretty nice and average all inclusive. What made me give this a poor rating is their customer service. When I’m on vacation at an all-inclusive on a beachfront, I’d like the service to be top-notch. Anytime we were at the restaurants or ordering food and beverages. It felt like we were bothering them. They were either in a rush or they wouldn’t ask us if we wanted more water or it was a hassle to get something. It happened on a few occasions so it wasn’t a one time thing. Getting a bottle of water shouldn’t be a big deal.
Stayed 5 nights in Jun 2025

10/10 Excellent

Felix Rosas

Stayed 6 nights in Jun 2025

6/10 Okay

Jennifer

Stayed 4 nights in Jun 2025

10/10 Excellent

Ruben

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Family liked the fact that breakfast and dinner restaurants had a variety of food and drinks. Beach was amazing.
Stayed 5 nights in Jun 2025

6/10 Okay

Yesenia

Traveled with family and small children
Liked: Staff & service
Stayed 5 nights in Jun 2025

2/10 Terrible

Nayla

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
This resort deserves 0 stars. Expedia should not even have it listed on their site. It is an unsafe hotel—mold on the walls, broken Stuff, including bed, dirty bathrooms and bedrooms, old furniture, and humidity everywhere. It’s unsafe for everyone, especially for people with any lung condition. Please do not stay here. I booked through Expedia and selected “child” for my 13-year-old daughter. When I arrived at the hotel, they made me pay over $400 extra because they consider a 13-year-old an adult. This extra fee is not mentioned on the Expedia app at the time of booking. The hotel claims it’s part of their policy, but the fee and age rule are not mentioned in the policy they send after booking either. According to the hotel, guests aged 13 and older are considered adults only need to pay extra at the hotel. They are still not allowed in the jacuzzi area, not allowed to have their own room key, and treated as minors for everything else. Except for charging. Check-in is listed as 3 PM, but my room wasn’t ready until 4 PM, and my luggage didn’t arrive until 45 minutes later. I do not recommend this hotel. It’s the worst I have ever stayed in, and I will not be coming back. Expedia and the hotel need to clarify all extra fees and update their policy descriptions. I escalated this issue with Expedia, but of course, they sided with the hotel. And for the hotel, please update your room photos, so everyone that will be booking have an idea of what to expect.
Stayed 4 nights in Jun 2025

4/10 Poor

Barry

Disliked: Cleanliness, amenities, property conditions & facilities
Careys restaurant was a truly amazing experience. Food was amazing and on par if not better than some of the Michelin star restaurants in the UK. Staff were fantastic, food was exquisite and presentation outstanding
Stayed 7 nights in Jun 2025

10/10 Excellent

Karen Eloisa

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Everything was perfect except for the part when we spend a lot of time making a line for the pirate boat just for the lady to tell us that she didn’t count right and we couldn’t enjoy the ride!!!
Stayed 4 nights in Jun 2025

10/10 Excellent

Nataliya

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Amazing place! We love this resort This is our 10 vacation uses this hotel Staff are friendly and the beach is so beautiful! food was good as well .clean rooms .nice staff we had very good time at the resorts .special thanks to concierge Keyla. She was very friendly and helpful. Best place ever .we will be back soon.!
Stayed 9 nights in May 2025

10/10 Excellent

Osvaldo Manzur

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Espectacular el servicio por Rubén y todos los miembros de Sens Oasis. Magnífica experiencia.
Stayed 3 nights in Jun 2025

6/10 Okay

Maxine

Stayed 4 nights in May 2025

10/10 Excellent

Genoveva Angelica, Princeton

Liked: Cleanliness, amenities, property conditions & facilities
Very clean , food was excellent!!
Stayed 3 nights in May 2025

10/10 Excellent

Noe

Stayed 3 nights in May 2025

10/10 Excellent

Daniel

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Great food!!! Lobby and hallways are warm but the pools are amazing. The beach here is also seaweed free during seaweed season.
Stayed 3 nights in May 2025

10/10 Excellent

Luis

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2025

10/10 Excellent

Debora

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a lovely time at this resort! We went mid week at the end of April and never had any issues with lines or waiting for tables or anything. That being said it would be lovely if they had room service which i dont believe they did. I cant wait to come back!
Stayed 5 nights in Apr 2025