3-star Puerto Morelos hotel walkable to Puerto Morelos Town Square
This smoke-free hotel features a 24-hour front desk, tour/ticket assistance, and free WiFi in public areas. Housekeeping is available on request.
Hotel Caracol Puerto Morelos offers 15 accommodations with air conditioning. Flat-screen televisions come with cable channels. Bathrooms include showers. Housekeeping is provided daily.
Hotel Caracol Puerto Morelos features a terrace and tour/ticket assistance. Public areas are equipped with complimentary wireless Internet access.
Hotel Caracol Puerto Morelos is a smoke-free property.
Languages
English, Spanish
Property amenities
Internet
Available in some public areas: Free WiFi
Parking and transportation
No onsite parking available
Conveniences
24-hour front desk
Guest services
Housekeeping (daily)
Tour and ticket assistance
Outdoors
Terrace
Accessibility
No elevator
More
Mosquito nets
Smoke-free property
Room amenities
Bathroom
Private bathroom
Shampoo
Shower
Soap
Toilet paper
Towels provided
Entertainment
Flat-screen TV with cable channels
More
Air conditioning
Policies
Check-in
Check-in start time: 3:00 PM; Check-in end time: 5:00 PM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18
Check-out
Check-out before 11:30 AM
Contactless check-out available
Special check-in instructions
Front desk staff will greet guests on arrival
Access methods
Staffed front desk
Pets
Pets not allowed
Children and extra beds
Children are welcome
1 child, up to the age of 10 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available
Property payment types
Important information
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
We should mention
This property does not have elevators
Property is also known as
Hotel Puerto Caracol
HOTEL CARACOL PUERTO
Caracol Puerto Morelos
Hotel Caracol Puerto Morelos Hotel
Hotel Caracol Puerto Morelos Puerto Morelos
Hotel Caracol Puerto Morelos Hotel Puerto Morelos
Hotel Caracol Puerto Morelos Reviews
Reviews
8.6
Excellent
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
Rating 10 - Excellent. 16 out of 31 reviews" "
10 - Excellent
16
Rating 8 - Good. 7 out of 31 reviews" "
8 - Good
7
Rating 6 - Okay. 8 out of 31 reviews" "
6 - Okay
8
Rating 4 - Poor. 0 out of 31 reviews" "
4 - Poor
0
Rating 2 - Terrible. 0 out of 31 reviews" "
2 - Terrible
0
9.0/10
Cleanliness
9.0/10
Staff & service
6.6/10
Amenities
7.8/10
Property conditions & facilities
8.2/10
Eco-friendliness
Reviews
8/10 Good
Lynn
Mar 8, 2024
Lynn
Stayed 7 nights in Feb 2024
8/10 Good
Natalia
Feb 21, 2024
Natalia
Stayed 5 nights in Feb 2024
6/10 Okay
Chris
Feb 4, 2024
Liked: Staff & service
No elevator. Small rooms. No safe, coffee maker, hot plate. No closet in my room. Had to ask for mini fridge and got it.
This is a small well located hotel with like 2 star accommodations. We rented a "2 bedroom suite" that had two beds in a loft area and one single in the living room. There was only one lousy chair in the living room. Nowhere to sit. No table, nothing. The kitchen was fine and the bathroom was OK. Internet was horrible. Not a deal at this price point. Look elsewhere
It has everything we expected. We checked in at midnight and checked out early in the morning. The young receptionist at the front desk was very friendly and helpful. We appreciate his friendliness and patience. The rooms are very clean.
What I didn't like was they didn't allow you to take the towels to the beach.... Air conditioner leaked water every time it came on.... last night there, the water from the ac filled a trash can of 18 inches high almost to the top. Kept us awake.
Staff at hotel is very service oriented and helped with any of our needs and beyond.
Every service also done with smiles and friendly words! The staff is the best!
Solo dormimos una noche en el hotel. Eramos 5 personas y solo nos dieron 2 toallas, pero comunicarse con recepción fue muy sencillo y se soluciono.
El cuarto tenia varios conectores de corriente, pero la mayoria no funcionaba. La cafetera no prendía y el refrigerador se tuvo que mover porque tampoco funcionaba hasta que se cambio de conector. En el baño, la presión del agua del lavabo era nula.
El check-in y el check-out fue muy rápido.
Daiana
Stayed 1 night in Feb 2024
6/10 Okay
denise
Traveled with family
Jan 4, 2024
Liked: Staff & service, amenities
Band musical (répertoire des vieux succès américain des années 80’) au bar tout à côté jusqu’à plus de 22:00 ; nous y étions un jeudi. C’était comme s’il jouait dans votre chambre… si vous aimez !
Buena estancia, cuarto pequeño y con olor a humedad, cama un poco incomoda pero para una noche esta bien
GILBERTO
Stayed 1 night in Feb 2023
10/10 Excellent
Estelle
Jan 25, 2023
Liked: Cleanliness, staff & service, room comfort
Sympa
La chambre est grande et propre et le prix correct pour Puerto Morelos plage.
Pensez à acheter des bouteilles d'eau, car pas disponible dans l'hôtel.
Il y a une grande terrasse avec transat au dernier étage.