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Hampton Inn by Hilton Cancun Cumbres

3.5 star property

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Photo gallery for Hampton Inn by Hilton Cancun Cumbres

Serves lunch and dinner
Terrace/patio
Business center
Exterior
Exterior

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Parking available
  • Bar
  • Housekeeping
  • Breakfast included
  • Pool
  • Pet friendly
$106
includes taxes & fees
Sep 3 - Sep 4

Explore the area

View in a map
Blvd Luis Donaldo Colosio Mza, Cancun, QROO, 77500
  • Delfines Beach
    ‪24 min drive‬
  • La Isla Shopping Mall
    ‪25 min drive‬
  • Iberostar Cancun Golf Course
    ‪26 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪14 min drive‬

Room options

View all photos for Room, 1 Queen Bed, Non Smoking, Refrigerator

Premium bedding, minibar, in-room safe, desk

Room, 1 Queen Bed, Non Smoking, Refrigerator

7.0 out of 10
Good
(16 reviews)
  • 161 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 2 Double Beds, Non Smoking

Room, 2 Double Beds, Non Smoking | Premium bedding, minibar, in-room safe, desk

Room, 2 Double Beds, Non Smoking

8.0 out of 10
Very good
(16 reviews)
  • 161 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Studio, 1 Queen Bed, Non Smoking, Refrigerator

Studio, 1 Queen Bed, Non Smoking, Refrigerator | Premium bedding, minibar, in-room safe, desk

Studio, 1 Queen Bed, Non Smoking, Refrigerator

8.0 out of 10
Very good
(1 review)
  • 215 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 Queen Bed, Accessible, Non Smoking (Mobility & Hearing, Roll-in Shower)

Room, 1 Queen Bed, Accessible, Non Smoking (Mobility & Hearing, Roll-in Shower) | Premium bedding, minibar, in-room safe, desk

Room, 1 Queen Bed, Accessible, Non Smoking (Mobility & Hearing, Roll-in Shower)

8.0 out of 10
Very good
(3 reviews)
  • 215 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Double Room Standard with View

Premium bedding, minibar, in-room safe, desk

Double Room Standard with View

  • 322 sq ft
  • Sleeps 4

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About this property

Hampton Inn by Hilton Cancun Cumbres

3.5-star Cancun hotel with restaurant
An outdoor pool, a restaurant, and a fitness center are available at this smoke-free hotel. Free buffet breakfast and free WiFi in public areas are also provided. Additionally, a bar/lounge, a snack bar/deli, and a 24-hour business center are onsite.
Hampton Inn by Hilton Cancun Cumbres offers 141 air-conditioned accommodations with minibars and laptop-compatible safes. Beds feature premium bedding. 42-inch LCD televisions come with satellite channels. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include rainfall showerheads, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool and a fitness center.
Hampton Inn by Hilton Cancun Cumbres features an outdoor pool and a fitness center. The hotel offers a restaurant and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. Guests can enjoy a complimentary breakfast each morning. Wireless Internet access is complimentary.

Business-related amenities at this 3.5-star property consist of a 24-hour business center and meeting rooms. This business-friendly hotel also offers a terrace, multilingual staff, and tour/ticket assistance. Onsite parking is available (surcharge).

Hampton Inn by Hilton Cancun Cumbres is a smoke-free property.

A complimentary buffet breakfast is served each morning between 6:00 AM and 10:00 AM.
Lobby Bar - This lobby lounge serves lunch and dinner. A children's menu is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Secured, uncovered self parking on site (MXN 20 per day)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 6:00 AM to 10:00 AM
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Lobby Bar

Things to do

  • Gym
  • Outdoor pool

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 24-hour business center
  • Meeting rooms

Outdoors

  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • Built in 2017
  • Reception hall
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 42-inch LCD TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar
  • Refrigerator
  • Restaurant dining guides

More

  • Air conditioning
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities are closed on Sunday:
  • Bar/lounge

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of MXN 500.00 per accommodation, per stay
Welcoming dogs and cats only
2 total (up to 26 lbs per pet)
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
2 children, up to the age of 10 years, can stay for free if using existing beds when occupying the parent or guardian's room
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Uncovered self parking fee: MXN 20 per day
  • Pet fee: MXN 500.00 per accommodation, per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash

We should mention

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hampton Inn Hilton Cancun Cumbres Hotel
Hampton Inn Hilton Cumbres Hotel
Hampton Inn Hilton Cancun Cumbres
Hampton Inn Hilton Cumbres
Hampton Inn by Hilton Cancun Cumbres Hotel
Hampton Inn by Hilton Cancun Cumbres Cancun
Hampton Inn by Hilton Cancun Cumbres Hotel Cancun

Hampton Inn by Hilton Cancun Cumbres Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 480 out of 925 reviews
Rating 8 - Good. 261 out of 925 reviews
Rating 6 - Okay. 112 out of 925 reviews
Rating 4 - Poor. 39 out of 925 reviews
Rating 2 - Terrible. 33 out of 925 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Sam

Liked: Cleanliness, amenities, property conditions & facilities
Good customer service
Stayed 3 nights in May 2025

2/10 Terrible

Emriece

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Unclean room we had to move, and that room was also dirty.
Stayed 1 night in May 2025

10/10 Excellent

René

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel
Stayed 2 nights in Apr 2025

8/10 Good

Leandro

Liked: Cleanliness, staff & service, property conditions & facilities
Muy buena área. Súper céntrico.
Stayed 2 nights in Apr 2025

10/10 Excellent

Alexandre

Liked: Cleanliness, staff & service, property conditions & facilities
Great for our purposes. No negative feedback
Stayed 1 night in Feb 2025

10/10 Excellent

Evelia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is within walking distance of multiple shops for pretty much all of your needs. There is also a shopping mall right across the street. The staff were incredibly friendly and helpful. I really enjoyed our stay. Thank you Hampton Inn!!
Stayed 4 nights in Mar 2025

10/10 Excellent

Raul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
staff was kind and helpful, when needed, including cleaning crew, kitchen team and security outside at parking area.
Stayed 6 nights in Mar 2025

8/10 Good

Avilio

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall good, we had to change rooms because the electrical went out on the room but the staff quickly got us another room
Stayed 4 nights in Jan 2025

2/10 Terrible

JOSE

Business traveler, Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
Nothing was unique about this property, probably the only Hampton Inn that doesn't meet the Hilton Standards.
Stayed 1 night in Mar 2025

10/10 Excellent

Elia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Vanessa

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Clean, good breakfast, walking distance to convenience stores, restaurants and pharmacies. We took uber as main transportation and it was great and affordable
Stayed 4 nights in Mar 2025

8/10 Good

Todd

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had not realized that parking was not free. It wasn't expensive but having to pay every time I left was a pain.
Stayed 1 night in Mar 2025

6/10 Okay

Rocio

Traveled with family
Liked: Cleanliness, staff & service, amenities
The hotel is a 3 start the room were decent, bathroom shower could use some cleaning. Beds were comfortable. The room Has space to open your luggage. It’s far from the beaches and getting an uber back is really expensive.
Stayed 2 nights in Feb 2025

4/10 Poor

Mark

Traveled with partner
Liked: Amenities
Disliked: Property conditions & facilities
The hotel is situated in a nice location surrounded by various amenities however this must be the worst Hampton by Hilton I've ever stayed in. The receptionist was okay however the room facilities and breakfast options weren't great. The next day they happened to not replace our towels and left us without any towels after coming back from excursion. I had to call twice to resolve this issue. The tap was missing a sink plug, the toilet didn't flush properly, and the shower base had mould in the corners.
Stayed 2 nights in Feb 2025

10/10 Excellent

Dhamendra

Stayed 3 nights in Feb 2025

10/10 Excellent

shaunteenia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

6/10 Okay

Betilde

Traveled with family
Liked: Cleanliness, staff & service
We liked the location, and the staff, and the cleanliness of the place. We had issues with the air conditioning and clogged bathroom, fortunately they fixed it right away.
Stayed 4 nights in Jan 2025

6/10 Okay

Betilde

Traveled with family
Liked: Cleanliness, staff & service, amenities
Hotel is well situated and clean. Had some maintenance issues with toilet not functioning properly. Overall it was a good hotel.
Stayed 4 nights in Jan 2025

10/10 Excellent

FNU Simrandeep

Stayed 2 nights in Jan 2025

6/10 Okay

Michel

Traveled with group
Liked: Cleanliness, room comfort
Very hard to communicate we are English
Stayed 2 nights in Jan 2025

8/10 Good

Yuezeng

Stayed 11 nights in Jan 2025

4/10 Poor

Joan, Greenville

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness
Not worth the money
Stayed 2 nights in Dec 2024

6/10 Okay

jinous

Traveled with family
Liked: Staff & service, property conditions & facilities

Itchy bedsheet but rest was ok for our1night stay

Overall it was ok. It took much longer as I expected to check in as there was one one person behind the counter . Room was ok and wasn’t too bad in terms of cleanliness but bedsheets were terribly old and felt scratchy and rough to the touch. It was very itchy
Stayed 1 night in Dec 2024

6/10 Okay

Muthuvel

Traveled with family
Liked: Amenities, property conditions & facilities
Closeby there is Walmart, Sam’s club, a few restaurants. The hotel charged additional tax beyond what was paid as total amount to Expedia. The hotel staff said it’s local tax. That was unexpected!
Stayed 6 nights in Dec 2024

6/10 Okay

Payal

Stayed 1 night in Dec 2024