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Hampton Inn by Hilton Cancun Cumbres

3.5 star property

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Photo gallery for Hampton Inn by Hilton Cancun Cumbres

Reception
Terrace/patio
Exterior
Exterior
Room, 2 Double Beds, Non Smoking | Premium bedding, minibar, in-room safe, desk

Reviews

8.4 out of 10
Very good

Popular amenities

  • Parking available
  • Bar
  • Housekeeping
  • Pool
  • Breakfast included

Explore the area

Map
Blvd Luis Donaldo Colosio Mza, Cancun, QROO, 77500
  • Delfines Beach
    ‪19 min drive‬
  • La Isla Shopping Mall
    ‪20 min drive‬
  • Iberostar Cancun Golf Course
    ‪22 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪12 min drive‬

Room options

View all photos for Room, 1 Queen Bed, Non Smoking, Refrigerator

Premium bedding, minibar, in-room safe, desk

Room, 1 Queen Bed, Non Smoking, Refrigerator

  • 161 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 2 Double Beds, Non Smoking

Room, 2 Double Beds, Non Smoking | Premium bedding, minibar, in-room safe, desk

Room, 2 Double Beds, Non Smoking

  • 161 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Studio, 1 Queen Bed, Non Smoking, Refrigerator

Studio, 1 Queen Bed, Non Smoking, Refrigerator | Premium bedding, minibar, in-room safe, desk

Studio, 1 Queen Bed, Non Smoking, Refrigerator

  • 215 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 2 Queen Beds, Non Smoking (Mini Fridge)

Premium bedding, minibar, in-room safe, desk

Room, 2 Queen Beds, Non Smoking (Mini Fridge)

  • Sleeps 2
  • 2 Queen Beds

View all photos for Room, 1 Queen Bed, Accessible, Non Smoking (Mobility & Hearing, Roll-in Shower)

Room, 1 Queen Bed, Accessible, Non Smoking (Mobility & Hearing, Roll-in Shower) | Premium bedding, minibar, in-room safe, desk

Room, 1 Queen Bed, Accessible, Non Smoking (Mobility & Hearing, Roll-in Shower)

  • 215 sq ft
  • Sleeps 2
  • 1 Queen Bed

Double/Twin (3Ad)

  • Sleeps 3

Double/Twin (2Ad+2Chd)

  • Sleeps 4

Double/Twin

  • Sleeps 2

Double/Twin (2 Ad+1 Child)

  • Sleeps 3

Single

  • Sleeps 1

View all photos for Double Room Standard With View

Premium bedding, minibar, in-room safe, desk

Double Room Standard With View

  • Sleeps 4
  • 2 Queen Bed(s)

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About this property

Hampton Inn by Hilton Cancun Cumbres

3.5-star Cancun hotel with restaurant
An outdoor pool, a restaurant, and a fitness center are available at this smoke-free hotel. Free buffet breakfast and free WiFi in public areas are also provided. Additionally, a bar/lounge, a snack bar/deli, and a 24-hour business center are onsite.
Hampton Inn by Hilton Cancun Cumbres offers 141 air-conditioned accommodations with minibars and laptop-compatible safes. Beds feature premium bedding. 42-inch LCD televisions come with satellite channels. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include rainfall showerheads, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool and a fitness center.
Hampton Inn by Hilton Cancun Cumbres features an outdoor pool and a fitness center. The hotel offers a restaurant and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. Guests can enjoy a complimentary breakfast each morning. Wireless Internet access is complimentary.

Business-related amenities at this 3.5-star property consist of a 24-hour business center and meeting rooms. This business-friendly hotel also offers a terrace, multilingual staff, and tour/ticket assistance. Onsite parking is available (surcharge).

Hampton Inn by Hilton Cancun Cumbres is a smoke-free property.

A complimentary buffet breakfast is served each morning between 6:00 AM and 10:00 AM.
Lobby Bar - This lobby lounge serves lunch and dinner. A children's menu is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Secured, uncovered self parking on site (MXN 20 per day)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 6:00 AM to 10:00 AM
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Lobby Bar

Things to do

  • Gym
  • Outdoor pool

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 24-hour business center
  • Meeting rooms

Outdoors

  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • Built in 2017
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 42-inch LCD TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar
  • Refrigerator
  • Restaurant dining guides

More

  • Air conditioning
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities are closed on Sunday:
  • Bar/lounge

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of MXN 500.00 per accommodation, per stay
Welcoming dogs and cats only
2 total (up to 26 lbs per pet)
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
2 children, up to the age of 10 years, can stay for free if using existing beds when occupying the parent or guardian's room
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Uncovered self parking fee: MXN 20 per day
  • Pet fee: MXN 500.00 per accommodation, per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash

We should mention

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hampton Inn Hilton Cancun Cumbres Hotel
Hampton Inn Hilton Cumbres Hotel
Hampton Inn Hilton Cancun Cumbres
Hampton Inn Hilton Cumbres
Hampton Inn by Hilton Cancun Cumbres Hotel
Hampton Inn by Hilton Cancun Cumbres Cancun
Hampton Inn by Hilton Cancun Cumbres Hotel Cancun

Hampton Inn by Hilton Cancun Cumbres Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 448 out of 884 reviews
Rating 8 - Good. 257 out of 884 reviews
Rating 6 - Okay. 110 out of 884 reviews
Rating 4 - Poor. 38 out of 884 reviews
Rating 2 - Terrible. 31 out of 884 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

jinous

Traveled with family
Liked: Staff & service, property conditions & facilities
Itchy bedsheet but rest was ok for our1night stay
Overall it was ok. It took much longer as I expected to check in as there was one one person behind the counter . Room was ok and wasn’t too bad in terms of cleanliness but bedsheets were terribly old and felt scratchy and rough to the touch. It was very itchy
Stayed 1 night in Dec 2024

6/10 Okay

Muthuvel

Traveled with family
Liked: Amenities, property conditions & facilities
Closeby there is Walmart, Sam’s club, a few restaurants. The hotel charged additional tax beyond what was paid as total amount to Expedia. The hotel staff said it’s local tax. That was unexpected!
Stayed 6 nights in Dec 2024

6/10 Okay

Payal

Stayed 1 night in Dec 2024

4/10 Poor

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Dec 2024

10/10 Excellent

Ricky, Franklin

Stayed 4 nights in Nov 2024

10/10 Excellent

Martha

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was great and the breakfast was fresh and good tasty
Stayed 4 nights in Dec 2024

8/10 Good

JASWINDER BIR

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Dec 2024

8/10 Good

Marci

Traveled with family and small children, Traveled with family
Liked: Staff & service, property conditions & facilities
Good opportunity to grab items from shopping next door.
Stayed 1 night in Nov 2024

10/10 Excellent

Pedro, Las Vegas

Stayed 1 night in Nov 2024

10/10 Excellent

François

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel very clean and surrounded by restaurants which means that we dont have to take the car to get kunch or dinner.
Stayed 1 night in Nov 2024

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 2 nights in Sep 2024

6/10 Okay

Ricardo

Liked: Staff & service
N/A
Stayed 3 nights in Jul 2024

6/10 Okay

Iman

Stayed 1 night in Jul 2024

6/10 Okay

Jonathan

Traveled with group
Disliked: Amenities
This isn t your best option even for a quick stop around Cancun. Just reserved 1 night before taking my fly the next morning. The Hotel is far from everything, reception is unpleasant, breakfast a disaster. Consider only if this is your last option.
Stayed 1 night in Apr 2024

10/10 Excellent

Marina

Stayed 2 nights in May 2024

6/10 Okay

DIOMER

Traveled with family
Disliked: Room comfort
El hotel Hampton Inn, el baño muy angosto, falta de limpieza
Stayed 1 night in May 2024

10/10 Excellent

John

Liked: Property conditions & facilities
Stayed 4 nights in Feb 2024

10/10 Excellent

CELECIA, GRAND CAYMAN

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024

8/10 Good

Alicia

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Great property for a short term stay. The staff was amazing. Only thing I didn’t like was the breakfast offered it was subpar.
Stayed 6 nights in Mar 2024

8/10 Good

VILMA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

6/10 Okay

Katie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bed was too soft so didn’t sleep much. We reserved a room with two double beds but received a room with one double bed. Very uncomfortable to share a double bed. Another reason we didn’t sleep much. Otherwise, nice area with several choices of restaurants & shopping within walking distance.
Stayed 1 night in Apr 2024

6/10 Okay

Juan Carlos

Stayed 1 night in Mar 2024

2/10 Terrible

ALFONSO

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It used to be a great option for the value of the night but this time it was clear they have not invested a penny in this location for years. First, I had to change the room because the AC in my first room did not work, the second room had torn sheets and there was an old toothbrush under de sink which made it clear that the cleaning was very poor. I was so disgusted I had to buy a pair of flip flops to walk around the room and shower. The complementary breakfast was worse than the room, even the water was worm that made me suspect it was water from the faucet and not drinkable water or at least they did not invest a few dollars to have a decent dispenser, you can imagine the juices… If that was not enough the Gym had no towels for the sweat or wipes to clean the equipment, discussing. Last, one of the 2 elevators did not work half of my 4 day stay so several times I had to wait 8 plus minutes to be able to go up or down.

10/10 Excellent

Gangalal

Liked: Cleanliness, staff & service, property conditions & facilities
Good service
Stayed 4 nights in Mar 2024