*Savings based on Hot Rate® hotel bookings made as compared with the lowest published rates found on leading retail travel sites. Hot Rates are different from retail rates. With Hot Rates you enter the date, location and star rating. Hotel revealed only after booking. All bookings final. Prices do not include taxes & fees.
*Based on Hot Rate® bookings over 12 months vs. lowest published rates on leading retail sites. Hot Rates are different from retail rates. Hotel revealed only after booking. Bookings final.
Hotel Amenities
Renovations + Closures
The property will be renovating from August 15 2024 to November 30 2024 (completion date subject to change). The following areas are affected:
- One of the dining venues
Guests will have access to the following alternate facilities during the renovation:
- Recreational facilities
During renovations, the resort will make every effort to minimize noise and disturbance.
All-inclusive Details
This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities are included and additional gratuities at guests' discretion are accepted.
Food and beverages
- All buffet and à la carte meals, snacks, and beverages included
- 24-hour room service
- In-room minibar (all beverages included)
Activities and facilities/equipment
All onsite activities and use of facilities and equipment are included.
Land activities
- Fitness facilities
- Tennis
- Tennis lessons
- Volleyball
Lessons/classes/games
- Aerobics
- Dancing
- Language
- Water fitness
Not included
- Childcare
- Spa/beauty facilities and services
- Transportation to offsite activities
- Aerobics classes/lessons included
- Dancing classes/lessons included
- 24-hour room service
- Language classes/lessons included
- Buffet-style meals included
- A la carte dining included
- Gratuities included
- Additional gratuities accepted
- Fitness facilities included
- All meals included
- Tennis included
- Water fitness classes/lessons included
- Volleyball included
- Childcare not included
- All available beverages included
- Minibar (all beverages included)
- Tennis lessons included
- Spa/beauty facilities and services not included
- Transportation to offsite activities not included
- All onsite activities, and facilities and equipment included
- All non-motorized water sports included
Property Features
Hard Rock Hotel Cancun is an all-inclusive resort. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.
Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with umbrellas. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Hard Rock Hotel Cancun like a complimentary children's club and an outdoor pool.
Dining is available at one of the resort's 5 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Guests can unwind with a drink at one of the resort's bars, which include 2 swim-up bars and 6 bars/lounges. Public areas are equipped with complimentary wireless Internet access. This all-inclusive resort also offers a children's pool, outdoor tennis courts, and a health club. Limited complimentary onsite parking is available on a first-come, first-served basis.
Hard Rock Hotel Cancun is a smoke-free property.
- Waterslide
- Number of outdoor pools - 1
- Elevator
- Fitness facilities
- 24-hour front desk
- Turkish bath/Hammam
- Uncovered parking
- Porter/bellhop
- Free self parking
- Dry cleaning/laundry service
- Table tennis
- Food and water bowls
- Conference space size (meters) - 1524
- Number of meeting rooms - 14
- Terrace
- Luggage storage
- Hair salon
- ATM/banking
- Concierge services
- Gift shops or newsstand
- Conference center
- Snack bar/deli
- Shopping on site
- Pool umbrellas
- Outdoor tennis courts - 1
- Airport transportation
- Parking (limited spaces)
- Total number of rooms - 600
- No accessible shuttle
- Number of floors - 12
- Number of buildings/towers - 1
- Airport transportation (surcharge)
- Lifeguard on site
- Tennis on site
- Number of accessible parking spaces 4
- Number of stairs to reach property 2
- Elevator door width (inches) - 35
- Number of bars/lounges - 6
- Elevator door width (centimeters) - 89
- Full-service spa
- Number of swim-up bars - 2
- Stairwell handrail height (inches) - 35
- Stairwell handrail height (centimeters) - 90
- Beach umbrellas
- Conference space
- Spa treatment room(s)
- Billiards or pool table
- Tours/ticket assistance
- Evening entertainment
- Beach sun loungers
- Free WiFi
- Pool sun loungers
- Health club
- Babysitting or childcare (surcharge)
- Smoke-free property
- Number of coffee shops/cafes - 1
- Children's club (free)
- Children's pool
- Spa services on site
- Proposal/romance packages available
- Number of restaurants - 5
- Conference space size (feet) - 16404
- Banquet hall
- Laundry facilities
- Beach towels
- Air hockey
- Arcade/game room
- Wedding services
- Garden
- Multilingual staff
Room Amenities
Hard Rock Hotel Cancun offers 600 accommodations with indoor private spa tubs and free minibar items. Rooms open to balconies. Beds feature down comforters and premium bedding. LCD televisions come with satellite channels. Bathrooms include showers with rainfall showerheads, slippers, complimentary toiletries, and hair dryers. This Cancun resort provides complimentary wireless Internet access. Business-friendly amenities include laptop-compatible safes and phones. Additionally, rooms include espresso makers and complimentary bottled water. Housekeeping is provided daily.
- Daily housekeeping
- Phone
- Free toiletries
- Hair dryer
- Iron/ironing board
- Balcony
- Espresso maker
- Room service (24 hours)
- In-room climate control (air conditioning)
- Premium bedding
- Free bottled water
- Blackout drapes/curtains
- Slippers
- Shower only
- In-room safe (laptop compatible)
- Satellite TV service
- Free WiFi
- Down comforter
- LCD TV
- Rainfall showerhead
- Private hot tub
- Minibar (stocked, free items)
- Towels provided
- Bedsheets provided
- Number of beds 1
- LED light bulbs
- Closed captioned TV
- Private hot tub (indoor)
- Tile flooring in room
Parking
Free self parking , Parking (limited spaces)
Internet
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Food & Drink
Pizzeto - This poolside family restaurant specializes in pizza and serves lunch and dinner.
Frida - Overlooking the pool, this theme restaurant specializes in Mexican cuisine and serves breakfast, lunch, and dinner. Open daily.
Ciao - Overlooking the ocean, this theme restaurant specializes in Italian cuisine and serves breakfast, lunch, and dinner. Open daily.
Zen - Overlooking the garden, this theme restaurant specializes in Asian cuisine and serves breakfast and dinner. Open daily.
Toro - Overlooking the ocean and garden, this steakhouse serves dinner only. Open daily.
Late night fare is available from 24-hour room service.
Spa Services
The Rock Spa has 19 treatment rooms including rooms for couples and outdoor treatment areas. Services include facials, body wraps, body treatments, and manicures and pedicures. The spa is equipped with Turkish bath/hammam.
- Number of treatment rooms 19
- Outdoor treatment areas
- Couples treatment rooms
- Manicures and pedicures
- Body treatments
- Body wraps
- Facial treatments
- Massages
Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
- Wheelchair-accessible on-site restaurant
- Wheelchair-accessible lounge
- Visual alarms in hallways
- Handrails in stairways
- Wheelchairs available on site
- Well-lit path to entrance
- Stair-free path to entrance
- Wheelchair accessible (may have limitations)
- Wheelchair accessible path of travel
- Wheelchair accessible parking
- Wheelchair-accessible concierge desk
- Wheelchair-accessible path to elevator
Nearby Activities
An outdoor tennis court and a health club are featured at the resort. An outdoor pool and a children's pool are on site. Other recreational amenities include a waterslide and a fitness center.
Guests under 18 years old are not allowed in the health club or fitness facility.
The recreational activities listed below are available either on site or nearby; fees may apply.
- Basketball on site
- Playground on site
- Golf lessons available nearby
- Golfing nearby
- Yoga classes/instruction on site
Hotel Policies
Payment types
Fees
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
- Breakage deposit: USD 100 per night
We have included all charges provided to us by the property.
Optional extras
- Airport shuttle fee: USD 34 per person (roundtrip)
- Pet fee: USD 150 per pet, per week
- Service animals are exempt from fees
- Late check-out is available for a fee (subject to availability)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Check-in
Check-in time starts at 3:00 PM
Check-in time ends at midnight
Minimum check-in age is: 18
Check-out
Check-out time is noon
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Diners Club, and debit cards. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival. For guests' safety, the property includes a smoke detector in each accommodation.
Service animals are allowed
Service animals are exempt from fees/restrictions
Credit card pre-authorization
Property does not offer onsite COVID-19 testing
Property does not require health documentation at check-in
Cashless transactions are not available
Pets cannot be left unattended
Contactless check-out is not available
Pets allowed in specific rooms only
Mobile key entry is not available
Staffed front desk
Contactless check-in is not available
No rollaway/extra beds available
No cribs (infant beds) available
Smoke detector
Debit cards
Children and extra beds
- Children are welcome.
- Rollaway/extra beds are not available.
- Cribs (infant beds) are not available.
Pet Policy
- Pets allowed for an extra charge of USD 150 per pet, per week
- Dogs and cats only
- 2 total (up to 50 lbs per pet)
- Pets cannot be left unattended
- Food and water bowls are available
- Specific rooms only, restrictions apply
- Pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
- Service animals are welcome, and are exempt from fees
We should mention
Only registered guests are allowed in the guestrooms.
The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section). Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation.
Hotel Names
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Awards & Affiliations
Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
- EarthCheck
Hotel Reviews
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