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Hard Rock Hotel Cancun - All Inclusive

4.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hard Rock Hotel Cancun - All Inclusive

View from room
On the beach, white sand, sun loungers, beach umbrellas
6 bars/lounges, 2 swim-up bars
Premium bedding, down comforters, free minibar, in-room safe
Outdoor pool, pool umbrellas, sun loungers

Reviews

7.6 out of 10

Good

Popular amenities

  • Pet friendly
  • Bar
  • Pool
  • All inclusive
  • Spa
  • Room service

Explore the area

Map
Blvd Kukulcan KM 14.5, Hotel Zone, Cancun, QROO, 77500
  • Ballenas Beach
    3 min walk
  • Aquaworld
    10 min walk
  • Kukulcan Plaza Shopping Mall
    17 min walk
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    17 min drive

Room options

View all photos for Deluxe Family Lagoon View (Two Bedroom)

Premium bedding, down comforters, free minibar, in-room safe

Deluxe Family Lagoon View (Two Bedroom)

  • 861 sq ft
  • Lagoon view
  • Sleeps 5
  • 1 King Bed and 2 Double Beds

View all photos for Deluxe Lagoon view double

Premium bedding, down comforters, free minibar, in-room safe

Deluxe Lagoon view double

  • 431 sq ft
  • Lagoon view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 2 Double Beds

Premium bedding, down comforters, free minibar, in-room safe

Deluxe Room, 2 Double Beds

  • 431 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed

Premium bedding, down comforters, free minibar, in-room safe

Deluxe Room, 1 King Bed

  • 431 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Lagoon view king

Premium bedding, down comforters, free minibar, in-room safe

Deluxe Lagoon view king

  • 431 sq ft
  • Lagoon view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Ocean View King

Premium bedding, down comforters, free minibar, in-room safe

Deluxe Ocean View King

  • 431 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Ocean View Double

Premium bedding, down comforters, free minibar, in-room safe

Deluxe Ocean View Double

  • 431 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Diamond Ocean View

Premium bedding, down comforters, free minibar, in-room safe

Diamond Ocean View

  • 431 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Rock Royalty Ocean View King

Premium bedding, down comforters, free minibar, in-room safe

Rock Royalty Ocean View King

  • 431 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Rock Suite Ocean view (One Bedroom)

Premium bedding, down comforters, free minibar, in-room safe

Rock Suite Ocean view (One Bedroom)

  • 635 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Rock Suite Ocean View (Two Bedroom)

Premium bedding, down comforters, free minibar, in-room safe

Rock Suite Ocean View (Two Bedroom)

  • 1066 sq ft
  • Ocean view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Deluxe Family Ocean View Double Beds - Two Bedroom

Premium bedding, down comforters, free minibar, in-room safe

Deluxe Family Ocean View Double Beds - Two Bedroom

  • 861 sq ft
  • Ocean view
  • Sleeps 6
  • 4 Double Beds

View all photos for Deluxe Family Ocean View - Two Bedroom

Premium bedding, down comforters, free minibar, in-room safe

Deluxe Family Ocean View - Two Bedroom

  • 861 sq ft
  • Ocean view
  • Sleeps 5
  • 1 King Bed and 2 Double Beds

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About this property

Hard Rock Hotel Cancun - All Inclusive

4.5-star property in Zona Hotelera
Catch some rays at the beach or spend the day relaxing at Hard Rock Hotel Cancun - All Inclusive 's full-service spa. Then enjoy a meal at one of the property's 5 restaurants.
Hard Rock Hotel Cancun - All Inclusive offers 600 accommodations with indoor private spa tubs and free minibar items. Rooms open to balconies. Beds feature down comforters and premium bedding. LCD televisions come with satellite channels. Bathrooms include showers with rainfall showerheads, slippers, complimentary toiletries, and hair dryers.

This Cancun property provides complimentary wireless Internet access. Business-friendly amenities include laptop-compatible safes and phones. Additionally, rooms include espresso makers and complimentary bottled water. Housekeeping is provided daily.

An outdoor tennis court and a health club are featured at the property. An outdoor pool and a children's pool are on site. Other recreational amenities include a waterslide and a fitness center.

Guests under 18 years old are not allowed in the health club or fitness facility.

The recreational activities listed below are available either on site or nearby; fees may apply.

The Rock Spa has 19 treatment rooms including rooms for couples and outdoor treatment areas. Services include facials, body wraps, body treatments, and manicures and pedicures. The spa is equipped with Turkish bath/hammam.
Hard Rock Hotel Cancun - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with umbrellas. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Hard Rock Hotel Cancun - All Inclusive like a complimentary children's club and an outdoor pool.

Dining is available at one of the property's 5 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Guests can unwind with a drink at one of the property's bars, which include 2 swim-up bars and 6 bars/lounges. Public areas are equipped with complimentary wireless Internet access. This all-inclusive property also offers a children's pool, outdoor tennis courts, and a health club. Limited complimentary onsite parking is available on a first-come, first-served basis.

Hard Rock Hotel Cancun - All Inclusive is a smoke-free property.

Pizzeto - This poolside family restaurant specializes in pizza and serves lunch and dinner.
Frida - Overlooking the pool, this theme restaurant specializes in Mexican cuisine and serves breakfast, lunch, and dinner. Open daily.
Ciao - Overlooking the ocean, this theme restaurant specializes in Italian cuisine and serves breakfast, lunch, and dinner. Open daily.
Zen - Overlooking the garden, this theme restaurant specializes in Asian cuisine and serves breakfast and dinner. Open daily.
Toro - Overlooking the ocean and garden, this steakhouse serves dinner only. Open daily.
Late night fare is available from 24-hour room service.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Land activities

Fitness facilities
Tennis
Tennis lessons
Volleyball

Lessons/classes/games

Aerobics
Dancing
Language
Water fitness

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free uncovered self parking on site
  • Limited onsite parking
  • Wheelchair-accessible parking available

Food and drink

  • 2 swim-up bars
  • 5 restaurants
  • 6 bars/lounges
  • A coffee shop/cafe
  • Snack bar/deli

Restaurants on site

  • Ciao
  • Frida
  • Pizzeto
  • Toro
  • Zen

Things to do

  • 18-hole adjacent golf course
  • Air hockey
  • Arcade/game room
  • Basketball
  • Billiards/pool table
  • Children's pool
  • Evening entertainment
  • Free children's club
  • Full-service spa
  • Health club
  • Outdoor pool
  • Outdoor tennis court
  • Piano
  • Playground
  • Shopping
  • Table tennis
  • Waterslide
  • Yoga classes

Family friendly

  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Laundry facilities
  • Lifeguards on site
  • Outdoor pool
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 14 meeting rooms
  • Conference center (16,404 square feet of space)

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 19 treatment rooms
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Manicures/pedicures
  • Massage
  • Outdoor treatment areas
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 steps to reach entrance
  • 4 accessible parking spaces
  • Elevator (35 inch wide door)
  • Handrails in stairways (35 inches high)
  • Stair-free path to entrance
  • Tile flooring in room
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 1 building
  • 12 floors
  • Banquet hall
  • Lifeguards
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • LCD TV with satellite channels

Food and drink

  • 24-hour room service
  • Espresso maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
All guests, including children, are required to present a valid government-issued ID card at check-in.

Renovations and closures

The property will be renovating from August 15 2024 to November 30 2024 (completion date subject to change). The following areas are affected:
  • One of the dining venues

Guests will have access to the following alternate facilities during the renovation:

  • Recreational facilities

During renovations, the property will make every effort to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 150 per pet, per week
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total (up to 50 lbs per pet)
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Breakage deposit: USD 100 per night

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: USD 34 per person (roundtrip)
  • Pet fee: USD 150 per pet, per week
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only registered guests are allowed in the guestrooms
Guests under 18 years old are not allowed in the health club or fitness facility

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Hard Rock Hotel Cancun - All Inclusive Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 479 out of 1006 reviews" "
Rating 8 - Good. 176 out of 1006 reviews" "
Rating 6 - Okay. 129 out of 1006 reviews" "
Rating 4 - Poor. 76 out of 1006 reviews" "
Rating 2 - Terrible. 146 out of 1006 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

4/10 Poor

Jesus

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2024

10/10 Excellent

natalia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They like a lot all the things in this hotel and i recomend all the familys to visit AND stay in this hotel
Stayed 1 night in Sep 2024

10/10 Excellent

Dora

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2024

10/10 Excellent

cynthia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great time! Staff was super friendly. Love the pool with the two swim up bars. Beach was awesome!
Stayed 3 nights in Sep 2024

10/10 Excellent

adir

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort, good food and restaurants. The staff was very nice. Need to fix the water temperature in the shower, thay jumping all the time.
Stayed 2 nights in Aug 2024

10/10 Excellent

Justin

Traveled with family
Disliked: Amenities, property conditions & facilities
Upon arriving our transportation to the hotel was not booked like promised. Our room never felt cool, always felt humid and muggy. We walked into muddles of water in our bedroom daily because the condensation from our unit. Our shower water temp never reach above luke warm water. Food was sad and sloppy, steak tasted like it was old. The pizza bar near the main pool was under cooked and would fall apart after picking it up. They were doing renovations to other rooms so the whole floor/rooms smelled of paint. I would choose another hotel until they are done with remodels.
Stayed 3 nights in Sep 2024

2/10 Terrible

Benelly Alexandra Martinez

Stayed 5 nights in Sep 2024

6/10 Okay

Ken-Lee

Traveled with group
Liked: Cleanliness, staff & service, amenities
For an all inclusive hotel, i find the food was good, staff were nice, had an issue with our first 2 rooms was switch to another floor. Hotel was a bit old. need some renovation. The water was a bit smelly like algae in it.
Stayed 4 nights in Aug 2024

10/10 Excellent

Lorenzo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the employes where amazing they really good food there was a foam party its was amazing and wonderful
Stayed 4 nights in Sep 2024

10/10 Excellent

Alejandro Muzquiz

Liked: Cleanliness
Stayed 7 nights in Aug 2024

10/10 Excellent

Kayra

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beach was gorgeous. The The food was delicious. The service was wonderful. Highly recommend.
Stayed 4 nights in Aug 2024

10/10 Excellent

Monica

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Me gusto mucho el hotel el personal muy amable
Stayed 4 nights in Aug 2024

10/10 Excellent

Mina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff
Stayed 5 nights in Sep 2024

10/10 Excellent

Diego

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Aug 2024

10/10 Excellent

Atilio

Stayed 6 nights in Aug 2024

10/10 Excellent

Daniel

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Older property
Stayed 4 nights in Aug 2024

2/10 Terrible

Gabriela

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They do not turn on the ac Building is so old and smells bad I didn’t even want to sleep in their beds Food is okay not many options I would go back to any other resort I miss the Royal sands
Stayed 5 nights in Aug 2024

10/10 Excellent

John Robert

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel , great price had fun in Cancun
Stayed 6 nights in Aug 2024

10/10 Excellent

Gavin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fun and energetic
Stayed 4 nights in Aug 2024

10/10 Excellent

Maura

Stayed 5 nights in Aug 2024

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I just didnt like the avva invite. Tumeshare no time share whatever. Waste of time. Almost lost my massage appointment with my package vip stay
Stayed 2 nights in Aug 2024

8/10 Good

Mireya, Des Plaines

Stayed 2 nights in Aug 2024

4/10 Poor

Ruth

Disliked: Cleanliness, property conditions & facilities
I have lot of things to complain about. I have videos of my cealing leaking over my daughter
Stayed 4 nights in Aug 2024

2/10 Terrible

Abdulaziz

Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
.
Stayed 3 nights in Aug 2024

4/10 Poor

izabely

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Disappointed at this property. The hotel needs renovation asap. Wall plus by pool out of socket, missing paint outside, water in our room smelled like sewage, food was not the best, limited dinning option, waited 2 hours for a table at Toro. The italian restaurant was not good. Staff was friendly and hard working. Overall, out of all the places i’ve been in Cancun, i would NOT go back there.
Stayed 2 nights in Aug 2024